International Research Journal of Engineering and Technology Volume: 04 Issue: 04 | Apr -2017
(IRJET)
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e-ISSN: 2395 -0056 p-ISSN: 2395-0072
COMPLAINT MANAGEMENT SYSTEM S.Anjali1, M.Dharshna2, K.Gowthami3, Mrs.Deviselvam4 123Student,
Dept. of computer science Engineering,Sri shakthi Institute of Engineering and Technology,TamilNadu,India 4Assistant professor, Dept. of computer science Engineering, Sri shakthi Institute of Engineering and Technology, TamilNadu,India ----------------------------------------------------------------***-----------------------------------------------------------------
Abstract - The Complaint Management system is web-
register their call registration regarding the issues faced on day-to-day hardware and software issues in this system and also register their clients.
based application and it is designed to keep track of complaints registered by the college department/lab staffs, so this system need to have distributed platform independent web application. The task of Administrator executives can control all the activities in the system, for creating issue using call registration, assign to service engineer and check the service engineer’s performance. In call registration it should be open and assigned to service and engineer can update the call status to closed. This System able to show the reports like department wise pending closed calls, open calls, Daily call registration and Engineer performance Report.
This web service is designed to provide the various services to the clients it uses the web server and application server. Server receives the various requests from the client and the server has to respond the client’s request. This system’s front screen designed with the ASP.NET, C#.NET, HTML and CSS. Application server uses the both IIS 6.0 for the business process
Key Words: compliant, register, service engineer, Engineer performance, Report
1. INTRODUCTION The main objective of this Complaint Management system is to focus on the issues related to internal system. Complaint Management system is a platform independent application, so this web application can be accessed anywhere in the system. This is also developed for reduces the communication cost between the staffs and to provide the efficient service to their staffs. The system need to provide the services to the user who is accessing this system from the collected information and this system gathering Call Registration about the issues to provide services. This system which could enhance the day to day activities of the business with efficiency and correctness. Once the call Registered by the staff/user, it should be assigned to service engineers and update the calls as quickly as possible. There are various modules involved in the system.
Figure 2 System architecture
3.1 MODULES DESCRIPTION 3.1.1 CALL REGISTRATION MODULE User’s/Staff fully deals with call registration details. User can able to register the call based on Issue category and Issue sub category, also give his location, email, phone Number and saved the details. Issue Status is always open in this module.
2. OVERVIEW OF THE PROJECT The system is Client-server application designed by keeping in view the various activities that are performed at internal complaint management system. Staffs need to
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