International Research Journal of Engineering and Technology (IRJET) Volume: 04 Issue: 04 | Apr -2017
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e-ISSN: 2395 -0056 p-ISSN: 2395-0072
A REVIEW ON 8D PROBLEM SOLVING PROCESS Shivani Barosani, Neha Bhalwankar, Varsha Deshmukh, Shital Kokane B.E. in computer engineering, SIEM, Sandip Foundation, Nashik, India
Prof. Piyush R. Kulkarni Assistant Professor in computer engineering ,SIEM, Sandip Foundation, Nashik, India --------------------------------------------------------------------------------------------------------------------------------------------------------problems may appear, which are sometimes easily ABSTRACT: Investigation was conducted so that the solvable and sometimes it seems that the solution is variables influencing the customer complaints not possible.Whenever a problem is occurred, run management process would be identified throughout the proper action to solve the problem. Often, it turns a case study in the automotive industry. To satisfy the out to be the same problem which occurs at cruicial customer complaints, the process follows the 8D time. If the problem re-occurs, It indicates that the technique. The 8D technique is used to solve real cause of the problem is not solved but only problems, reduce the overall quality cost and it healed (solved temporarily). To ensure a systematic improves customer satisfaction. The work has also way of solution to the problems, a new methodology improved customer complaint process which has 8D is being implemented. been achieved by effective use of 8D technique. During the whole case study, the problem was Complaints are significant due to the fact that defined, the variables were measured, the causes for customer satisfaction can only be improved if the failure were analysed. Then, improvements over dissatisfaction with a specific product is clearly these failures were planned and a defined identified. Dissatisfaction identification is just the performance level was achieved. By integrating and initial step in solving the underlying problem. managing the quality of data the reorganization of tasks and methods were improved. A faster and more 8D : The Eight Disciplines of Problem Solving is a systematic reaction to complaints and problems were techique designed to find the main cause of a achieved, thereby, preventing problem recurrence, problem, provide a temporary solution and saving cost whenever a complaint is registered. implement a permanent solution to prevent recurring problems. An 8D is an best choice to solve KEYWORDS: 8D process(D0-D8),Cross Functional the customer problems, improve the quality and team, 5 why, ishikawa diagram, containment action, reliability, when it's clear that the product is not root causes, prevent recurrence, permanent solution. satisfying. INTRODUCTION: The 8D problem solving process is mainly required when, Issues regarding safety or regulatory has been Every company wants to be successful and wants discovered or Customer complaints are received. The their customers to be satisfied. Customers wishes' 8 eight discipline principles (D0-D8) starting from D0 and needs changes from time to time because of follows a proper sequence until the problem is solved change in technology or as a result of impulsive (D8). Stages of 8D include economic, political and cultural movements in environment. For every company, meeting the D0- Prepare and plan for 8D customers requirement is the basic challenge, and it's main goal is to lead towards the profit creation.In any D1-Team Formation business firms or organizations, some major or minor Š 2017, IRJET
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