International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395 -0056
Volume: 04 Issue: 02 | Feb -2017
p-ISSN: 2395-0072
www.irjet.net
Literature Review on Implementation of Total Quality Management Santosh Subhashchandra Dubey1, Dr. Arun Kumar2 P.G. Student, Department of Mechanical Engineering, VIVA Institute of Technology, Maharashtra, India-401305 2 Principal, VIVA Institute of Technology, Maharashtra, India-401305 ---------------------------------------------------------------------***--------------------------------------------------------------------1
Abstract - In the present scenario of highly competitive
(Arumugam et al., 2009). To address the challenges being faced by the industries in today’s highly competitive business situation, TQM has become the key survival tool and vital business requirement for all the industries – both large industries and SMEs. TQM philosophy has been successfully adopted by all most all large manufacturing industries. However, it is also true that SMEs are still lacking behind to adopt TQM, though SMEs play a vital role in the economic growth of the country, particularly in all developing countries like India for the employment growing population of the developing country.
business environment in domestic as well as global market, implementation of Total Quality Management (TQM) concept has become an important business style and a key survival tool, both for manufacturing and service industries, from large scale to small scale, for achieving the business goal and market value. TQM has been adopted by a good number of large scale industries for the achieve there goal and mission of the company. However, negligible units of Small and Medium Enterprises (SME) has adopted TQM. Especially in developing countries like India, though SMEs play an important role in the economic growth of the country and the demand of the growing population, SMEs are still resistant to adopt TQM. Many Indian SMEs, under the pressure from the customer, have set up suitable QMS (Quality Management System) for getting ISO 9001 certification leading to Quality Assurance, but have not adopted TQM due to the lack of the awareness about it. As such, understanding the causes behind their resistant in TQM implementation has become very important. In this review paper a number of literatures on the study on the Critical Factors for successful implementation of TQM and the causes responsible for resistant of the SME in adopting TQM. The result will motivate and help them in future research to remove or minimized the barriers of SMEs in implementing TQM to achieve the business excellence.
A most of manufacturing SMEs are working as the supplier of the large scale manufacturing industries. So, they are becoming the part of larger supply chains management and the quality of their products also becomes remarkably important and they will not be able to achieve competitive success, if they do not become quality aware and on time supply of their products and services. They should have suitable Statistical Quality Control system at the first Phase, then effective Quality Management System for Quality Assurance at the second Phase and Total Quality Management at the final Phase for continuous Quality Improvement and the development of the new product or innovation to improve the customer satisfaction, leading to increased competitiveness and improved business performance of the organization but also gain the profit on it.
Key Words: Total Quality Management TQM, Small and Medium Enterprise SME, Quality Management System QMS, Quality Assurance QA.
Many manufacturing SME have implemented the Quality Management System for Quality Assurance, in ISO 9001 certification, but few of them have implemented the TQM.
1. INTRODUCTION
Table -1: The Characteristics of Small and Big Industrial Enterprises
During the last few decades, both the large scale manufacturing industries and SMEs are facing considerable changes in the business environment, like increase of consumer awareness about to the quality, cost and the design and other parameters of the product, rapid growth advancement of technology, globalization of business is achieved by the organization, etc. As a result, the major challenges faced by the manufacturing industry is ‘quality improvement and the continuous development of the new product and it efficiency’ in addition to the innate ‘cost competitiveness’ and ‘on-time delivery of the product’
© 2017, IRJET
|
Impact Factor value: 5.181
Big Enterprises
|
Small Enterprises
Resources, personnel, financing, knowledge of markets, economical experience.
Simple and efficient organization, strong motivation for development.
Planning & strategies
Flexibility when markets and techniques are
ISO 9001:2008 Certified Journal
| Page 1839