International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395 -0056
Volume: 04 Issue: 02 | Feb -2017
p-ISSN: 2395-0072
www.irjet.net
CLOUD COMPUTING CUSTOMER RELATIONSHIP MANAGEMENT FOR ONLINE RENTAL SYSTEM Swati Y. Dhengre1, Snehlata R. Golam2, Asmita B. Lokhande3, Devyani N. Kandalkar4 , Prof. Preeti K. Karmore5 1234UG
Students, B.E., Computer Science & Engineering, DBACER, Nagpur, Maharashtra, India Professor, B.E., Computer Science & Engineering, DBACER, Nagpur, Maharashtra, India ---------------------------------------------------------------------***--------------------------------------------------------------------5Assistant
Abstract - Now a day’s, there are online reservation which
gives much benefit to user. A rental service is a service in which costumer arrive to request the hire of a rental unit. It is more convenient and beneficial than carrying the cost of owning and maintaining the unit. The number of agency of company, they gives our product or item to a customer on rent for few hours, one or two day’s or a week. It is an extended from of a rental shop. In India, the all record are most of time maintain manually and individually. There were several problem occurring to searching the rental shop and it is not necessary to always the needed thing is available in it. The solution come out on solving the various problem that always occur on customer The rental agency primarily serve people who needs product for temporary use. The rental system provides complete functionality of listing and booking the product. For example, customer need dance costume for an hour , so they will not able to purchase these costume for an hour, that time the rental system are play important role. Key Words: Cloud computing, rental system, e-Rent, shopping, online rental system, rent service, short time access product, Customer Relationship Management, Software as a Service.
1.INTRODUCTION –
Now a day’s, people are using internet as one of the basic need. Online is the new big thing. Everything from a small pin to large home furnishings items are available online for the transaction. People are having easy to buy everything they want. Buying things online is beneficial in so many ways. First of all it saves time, it is convenient. Shopping online gives you freedom to shop from anywhere throughout the country. All the brands are available, no location barriers, various options. The main idea for this paper is to give such a platform for the vendor where they can put up their shops and deal with customers according to themselves. The website or the framework provider will act just as a platform for customers to act with the shopkeepers.
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1.1. Customer Relationship Management Service provided by the Sales Force Automation One of the key issues is to maintain a solid relationship with the client and meet their expectations. Information systems like Customer Relationship Management [CRM] enable to quickly increase productivity and are a wise investment for any business. Customer Relationship Management systems support companies for tracking, organizing and analyzing all the communication that is made with current and potential customers. CRM allows SMEs to improve the way to market products or services to customers and establish relationships with customers that will have longevity and profitability. CRM helps businesses to maintain customer information such as purchase trends, determine what and when products sell . The most popular CRM features are used for this project is Sales Force Automation. The idea of Cloud Computing simplifies many network connections and computer systems involved in online services. Users with an Internet connection can access the cloud and the services it provides Cloud Computing includes (e.g.): online backup, social services, personal data services, online applications, hardware services, mirrored websites.
1.2. Rental System A rental system is the system that rents assets for short period of time, generally renting from a few hours to a few weeks and primarily located busy city areas and often complimented by a web side allowing online services. Rental system is where a fixed number of heterogeneous users rent one product at a time from a collection of reusable products. A rental durations of each user are independent and identically distributed with finite mean. The study of transient behaviour in this system following the introduction of a new product that is desired by all the users. ISO 9001:2008 Certified Journal
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