International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395-0056
Volume: 12 Issue: 04 | Apr 2025
p-ISSN: 2395-0072
www.irjet.net
RFID Token Based Appointment Calling System Jagdish Mutadak Omkar Dhongade Mandar Lohare E&TC Engineering E&TC Engineering E&TC Engineering MVPS’s KBTCOE MVPS’s KBTCOE MVPS’s KBTCOE Nashik,India Nashik,India Nashik,India omkardhongade23@gmail.com jagdishmutadak03@gmail.com mandarlohare73@gmail.com -------------------------------------------------------------------------------***---------------------------------------------------------------------------Abstract—This project presents the development and implementation of an RFID-Based Appointment Calling System integrated with queue management and administrative control functionalities. The system is designed to streamline the user check-in and appointment-handling process in high-traffic environments such as hospitals, banks, and government offices. By utilizing RFID technology, users can effortlessly register and check in using RFID cards, which are then assigned a unique queue number. A token calling mechanism ensures that users are called in a fair and sequential manner, while real-time monitoring prevents queue jumps and unauthorized access. The system features an intuitive user interface with an I2C LCD display and a 4×4 keypad for direct interactions, including secure administrator access. Admins can configure system set- tings, assign master cards for immediate access, reset queues, and modify PIN credentials using a dedicated admin menu. Addition- ally, the integration of ESP-NOW wireless communication allows remote token calling via a secondary ESP32 module, enhancing accessibility for operators. This intelligent queue system reduces manual intervention, minimizes waiting time confusion, and ensures orderly management of user flow. It is scalable, cost-effective, and adaptable to various organizational needs, making it a practical solution for improving customer service and operational efficiency. Keywords—RFID, Token System, ESP32, Admin Control,Access Control,Real-Time Monitoring, I2C LCD Display,Keypad Interface.
I. INTRODUCTION In today’s fast-paced world, managing queues and streamlining access control are essential components of efficient service delivery, particularly in healthcare, government offices, and customer service environments. Long wait times, manual appointment tracking, and inefficient calling systems not only lead to customer dissatisfaction but also increase administrative overhead. To address these challenges, automation and smart technologies are being increasingly integrated into appointment and queue management systems. This paper presents the design and development of a smart RFID-based appointment calling system that integrates queue management and centralized admin control. The system leverages Radio Frequency Identification (RFID) for user identification, a keypad for administrative and emergency interactions, an I2C-based LCD for real-time feedback, and ESP-NOW
© 2025, IRJET
|
Impact Factor value: 8.315
|
communication to wirelessly call the next token using a remote ESP32-based button unit. Unlike conventional queue systems, this model ensures contactless check-ins and structured token issuance upon card tapping. It allows administrators to manage registered users, reset queues, and control access through a secure admin menu. An emergency access PIN and master card functionality further improve operational flexibility. The system is robust, low-cost, and scalable, making it suitable for a wide range of real-world applications. By automating the check-in and token-calling process and providing secure admin-level controls, the proposed system enhances both user convenience and administrative efficiency. The integration of wireless communication ensures ease of operation without reliance on traditional button interfaces, enabling a truly modern and responsive queue environment. A. Problem Statement In many public and private service centers, managing queues and appointments is still done manually or with limited automation. This often leads to long waiting times, inefficient service delivery, and user dissatisfaction. Additionally, lack of a systematic way to track and call users results in confusion, overcrowding, and operational delays. There is a need for a smart, automated system that can register users, assign tokens, manage queues efficiently, and provide secure, contactless access while minimizing human intervention and errors. The solution must also offer administrative controls and real-time monitoring to ensure flexibility, reliability, and scalability for various environments. B. Objectives Develop a Secure Access Control System – Implement an RFID-based authentication system to allow only authorized users to access a restricted area. • Automate Token-Based Queue Management – Introduce a systematic approach for handling multiple users by assigning and managing tokens for orderly access. • Easy to Use for Everyone The system will be simple to use for both customers and staff, making it easy for anyone to operate without confusion •
ISO 9001:2008 Certified Journal
|
Page 579