International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395 -0056
Volume: 04 Issue: 04 | Apr -2017
p-ISSN: 2395-0072
www.irjet.net
AN APPROACH TO APPRAISE THE FACTORS AFFECTING IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS IN CONSTRUCTION PROJECT – ISM APPROACH M. Ilango1, C.Shankar2 1Student
M.E.(CEM),Civil Engineering Department, Coimbatore Institute of Technology/Anna University, Coimbatore, Tamilnadu, India
2Assistant
Professor, Civil Engineering Department, Coimbatore Institute of Technology/Anna University, Coimbatore, Tamilnadu, India
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Abstract – The need for quality assurance in construction is
its performance. It involves a strong commitment to two guiding principles:
now widely accepted. Implementing the quality standard elements in the field, practically there will be lots of hurdles and most of the employees are very much interested and indulging themselves in this process but they don’t get a proper way or benchmark to fix the standards.
customer satisfaction and Continuous improvement. Inspection traditionally has been one of the key attributes of a quality assurance/quality control system in the construction industry. Regarding inspection, “Routine 100% inspection is the same thing as planning for defects acknowledgement that the process cannot make the product correctly, or that the specifications made no sense in the first place. Quality comes not from inspection, but from improvement of the process. This does not mean that inspection ceases. Instead, it means that more effort is put into preventing errors and deficiencies.
Our study will discuss about the factors affecting implementation of quality management systems in construction project using Interpretive Structural Modelling (ISM). Interpretive Structural Modelling (ISM) is a well-established methodology for identifying relationships among specific items, which define a problem or an issue. Keywords: Quality Management Systems, Interpretive Structural Modelling
The construction industry has been following a path that has led to lack of trust and confidence, adversarial relations, and increased arbitration and litigation. The industry has become increasingly reliant on burdensome specifications, which seldom says exactly what the owner intends them to say. This has led the owners to shift more of the risks to the contractors. The net outcome is that the construction industry has been bogged down with paperwork, defensive posturing, and generally tends to have a hostile attitude towards the other participants. QMS can help reverse this trend. Although, not a magic pill or panacea for all illnesses, it will, if properly implemented, help construction companies improve and will help all the parties come closer.
1. INTRODUCTION A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. The primary purpose of QMS is to provide excellence in customer satisfaction through continuous improvements of products and processes by the total involvement and dedication of each individual who is in any way, a part of that product/process. The principles of QMS create the foundation for developing an organization’s system for planning, controlling, and improving quality. QMS is a structured approach to improvement. If correctly applied, it will assist a construction company in improving
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