Purina understands that your cat deserves nothing but the best, which is why they have captured the irresistible Felix flavour that your cat already adores and transformed it into a delectable treat form.
“Purina’s
treats are carefully crafted with unique shapes that add an element of excitement to your cat’s snacking routine.”
THE PERFECT WAY to transform your cat’s treat time into a playful and enjoyable experience! With Purina’s delightful range of snacks, each bag is packed with fun and flavour that will captivate your feline friend. Indulge your cat’s senses with our appetising aromas that are sure to entice even the pickiest eaters. Purina’s treats are carefully crafted with unique shapes that add an element of excitement to your cat’s snacking routine. Watch as your furry companion pounces, chases, and plays with these enticing morsels, turning treat time into a thrilling adventure.
Party Mix
An irresistible, colourful mix of meaty treats in different shapes that are full of enticing aromas, delicious flavours and crunchy textures. With three flavours in every bag, they’re triple the treat! Made with no artificial
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Play Tubes
Felix Play Tubes Cat Treats are a delicious way to share a moment of fun with your cat. Irresistibly playful with their unique rolling shape and exciting flavour combinations, your cat will find these crunchy treats irresistible. For tasty ways to play, simply grab a treat, toss or roll it on the floor and watch your little rascal chase the flavour. Made with no artificial colours or preservatives, each bag of Play Tubes cat treats contains proteins, vitamins and omega-6 fatty acids to ensure your cat gets the nutrients he needs.
To learn more, call Anthony from PURINA on 0437 858 598
GET YOUR BEST MATE’S
Australian heritage brand established in 1963 One of the
#Kantar, Brand Health Tracker, 2024, Australia. †Circana AU Grocery Scan data. Latest MAT to 16/03/2025.
PETCARE INSIGHTS for the Convenience channel
Every 6 months 19% of dog owners will shop at a Convenience, petrol station or corner store
2 in 3 shoppers claim to have one main food brand they stick to. Top performing brands are needed to convert these shoppers.
Omnichannel behaviour is widespread with shoppers on average shopping 3 retailers every fortnight “ Brand and flavour that my cat enjoys are the most important purchase influences”
In this issue
Regulars
08 Face Time
Andrew Cardinale, Chief Marketing Officer and Director, New Sunrise
12 Store Review
Coonamble Roadhouse
Features
16 Ice Cream
Balancing indulgence, innovation, and evolving consumer preferences
20 Toys, Gadgets & Accessories
Impulse, value and the ‘wow factor’ 24 Bottled Water A shift toward value-driven growth
28 Global Trends From fuel to food and beyond
New Products
32 Product Ranging
We bring you all of the latest new product launches
Industry Experts
46 Opinion
Theo Foukkare, AACS; Michael Brick, Meris Food Equipment; Rachel Quinn, 3P Partners
52 Industry Updates Pacific Optics; APCO Mt Duneed; bp Ingham; Shell; Illicit tobacco; Mondelēz; Accredited Distributors; IGA and Foodland IGA; Beak & Johnston
58 Petrol News Mobil; NRMA; Viva Energy; Lowes Petroleum; EV charging grants; ACCC gas inquiry
The Intermedia Group takes its Corporate and Social Responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities.
As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers. This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody. PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.
DISCLAIMER
This publication is published by C&I Media Pty Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials.
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Welcome to another jam-packed issue of Convenience & Impulse Retailing, where we dive into the latest stories, innovations, and trends shaping the P&C channel.
I’m stepping back into the hotseat temporarily while Tom is on paternity leave, following the birth of his beautiful new daughter. A huge congratulations to Bianca, Tom and their growing family – we wish them all the best during this special time.
This issue we shine a spotlight on Andrew Cardinale, Chief Marketing Officer and Director at New Sunrise. Born into a family business and backed by a strong sense of purpose, Andrew’s story is one of resilience, integrity and sheer determination. From his rugby roots to his leadership in one of Australia’s most prominent independent retail networks, Andrew shows how legacy, community and innovation can go hand in hand.
We then head out to the centralwest plains of New South Wales, where Coonamble Roadhouse is proving that small-town service doesn’t mean small thinking. With fresh food made daily, a strong community spirit, and a fierce commitment to the basics, Maureen O’Farrell and her team have built a local institution – one hot pie and clean toilet at a time.
Over in our feature on ice cream, we look at how the freezer section is holding strong, even in a slowing
market. From cult classics to new entries, brands are balancing indulgence and innovation to keep the category cool and relevant all year round.
We also take a closer look at the toys, gadgets and accessories category – the quiet achiever of the P&C world. Impulse remains the name of the game here, and with the right placement, price point and packaging, these small-ticket items are making a big impact on basket size.
Our bottled water feature explores how the category is adapting to changing consumer expectations – from functional hydration to sustainable packaging. Despite costof-living pressures, water remains a top performer and a key driver of convenience purchases.
Lastly, convenience retail is undergoing rapid transformation across the globe, as operators adapt to changing consumer demands, digital disruption, and regulatory pressures, all while preparing for a future beyond traditional fuel. In this feature, we speak to associations, retailers, suppliers, and experts from across the world at how these changes are shaping the P&C industry.
A big thanks to our columnists for this issue – Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), Michael Brick, Managing Director, Meris Food Equipment, and Rachel Quinn of 3P Partners.
Enjoy the read!
Deb Jackson
Safa de Valois
James Wells
Alyssa Coundouris
Thomas Oakley-Newell
Mars launches cookie dough bar
Mars has launched Mars Cookie Dough, a new bar featuring cookie-dough flavoured nougat, caramel, and milk chocolate. Made in Ballarat, the bar targets younger consumers, with cookie dough flavours performing strongly among Gen Z and younger Millennials.
“With its indulgent taste and soft texture, our Mars Cookie Dough bar is sure to become a new favourite,” said Bianca Werkmeister, Mars Wrigley Bars Portfolio Director.
Available nationally from mid-July. Contact your Mars Wrigley distributor for ranging and order details. marsbar.com.au
Feel the difference. Hydrate with purpose
Discover the power of Nutralise, premium alkaline water with a pH of 9.5+. Packed with essential minerals that fuel your body, Nutralise offers a refreshing taste and balance that lasts. With a higher pH than regular water, Nutralise helps support your body’s natural hydration needs, whether you’re on-thego or chasing your wellness goals. Some drink it for dietary balance, others love the crisp, clean taste. However you enjoy it, make every sip count.
Contact Derryk Kane, National Business Manager derryk.kane@nu-pure.com.au or Phil Philippou, National Account Manager phil.philippou@nu-pure.com.au. nu-pure.com.au
KitKat, Aero unite in new launch
KitKat and Aero have expanded their collaboration with three new products: KitKat Aero Mint Block, KitKat Aero Milk Block, and KitKat Chunky Aero Milk Bar. Available since the end of July, the range blends KitKat’s crisp wafer with Aero’s smooth aerated chocolate.
“With 79 per cent of KitKat Chunky Aero Mint lovers wishing for a block version... we knew it was time,” said Nestlé’s Shannon Wright. The launch responds to strong consumer demand for textured chocolate.
Contact your Nestlé distributor for more information. nestle.com.au/en
Golden Gaytime Slab lands
Golden Gaytime has unveiled its boldest treat yet: the Golden Gaytime Slab. Launching alongside the Oxford English Dictionary’s addition of ‘slab’ to its Aussie-isms list, this freezer-ready snack features toffee and vanilla ice cream sandwiched between vanilla biscuits.
“It’s big, bold, and unmistakably Gaytime,” said Brand Manager, Helen Zhang.
The Slab joins a long line of inventive Gaytime twists and is available now at petrol and convenience stores nationwide. It’s the perfect solo snack, servo grab, or sun-soaked indulgence. streetsicecream.com.au
BORN INTO IT; INSPIRED BY
IT
With a family-first attitude that reaches all the way to the independents they serve, Andrew Cardinale, Chief Marketing Officer and Director at New Sunrise, is a passionate people-person on a mission. This is his story…
I WAS BORN in Baulkham Hills and raised in Castle Hill, in Sydney’s Hills District. Back then, it was semirural with lots of open space, fresh air, and freedom to run around. It was a great place to grow up and shaped who I am today.
I come from a close-knit Italian family of self-driven, self-employed, self-made people. My grandparents grew up in Italy during World War II and came to Australia with nothing. They worked hard for everything, and that mindset has been instilled in me. I’ve learned that our family traits are resilience, resourcefulness and resolve, but always grounded in integrity, empathy and humility.
My parents continued that legacy. They worked incredibly hard when we were young, running delis, supermarkets, and even a chicken shop. From a young age, I was surrounded by the fast-paced retail environment.
I grew up with two brothers, Vincent and Nick, and there was never a dull moment in the house. It was competitive, sometimes chaotic, but always full of energy and laughs. That dynamic helped shape my resilience, drive and loyalty.
Family means everything to me. My mum has always been the quiet strength in my life. She’s steady, grounded and always there. She never needed recognition or the spotlight, but she’s been behind everything I’ve achieved. My dad is a pioneer in our industry; a big thinker and risk-taker who built this business from the ground
up with grit, vision, and belief in what was possible. He showed me that nothing comes easy, the value of patience, and the importance of backing yourself. I often pause and reflect on how far we’ve come, and it fills me with immense pride to be part of the legacy he’s built.
I went to Oakhill College for high school, where I found my love for Rugby Union and a strong sense of community. I originally started a university degree in Building and Construction, but after a summer break working with Dad, I discovered my passion for retail and marketing. I was fascinated by consumer behaviour, brand loyalty and how the right message, offer, or product could influence purchase decisions. I changed degrees and completed a double degree in Business and Commerce, majoring in Marketing and Managing Organisations at the University of Western Sydney.
While I didn’t end up in construction, I’ve always loved using my hands and tinkering outside. At one point, two mates and I bought a couple of excavators and spent weekends digging up driveways and gardens for extra money. We didn’t have a clue at first but we figured it out. That spirit of backing yourself and learning on the go has stayed with me.
After uni, I joined Coca-Cola Amatil and loved every minute of it. I was surrounded by great people, great brands and a high-performance culture. It was structured, competitive and incredibly rewarding, the perfect foundation for what came next.
“That’s what drives me: helping the next generation of independents grow stronger and stay competitive.”
Eventually, I returned to the family business for the second time (Dad says he fired me the first time, but I always had my heart set on Coca-Cola). I wanted experience with one of the world’s most iconic brands, and I’m glad I did, as it gave me the commercial foundation I needed. When I came back, it wasn’t just to rejoin, but to help lead and evolve the business. Since then, we’ve grown from 600 to over 1200 sites. Today, I’m Chief Marketing Officer and Director at New Sunrise, with a role that spans far beyond marketing – shaping strategy across supplier partnerships, innovation, store growth, campaign planning, customer engagement and field operations.
What makes it meaningful is that we’re a family business supporting other family businesses. I work alongside my dad and brothers, helping independents succeed across the country. We have an incredible team at New Sunrise that are passionate, driven, and deeply committed to our members.
That family spirit runs throughout the business.
On a personal level, I want to ensure Dad’s legacy, his passion for independent business, continues for generations. I want our retailers to remain viable and outperform the market, as they consistently have. That’s what drives me: helping the next generation of independents grow stronger and stay competitive.
Saving seven lives through the placement of AEDs is one of our most meaningful achievements. I’m incredibly proud of that and us leading the industry in this initiative. Winning back-to-back AACS Awards in 2022 and 2023 has also been a major highlight. We’ve launched our mascot Sunny, facilitating 300 million touchpoints a year, rebranded the business, and taken our marketing to national TV and radio. But what I’m most proud of is our willingness to challenge the status quo. We are passionate, push boundaries, amplify independent voices, and ensure they remain visible.
Outside of work, I’m active. I train daily and have played Rugby Union for over 20 years. My first game was at Oakhill at 13, I represented Italy in Rugby League at 16, and went on to play for Eastwood Rugby during uni. These days, I play for Hills Rugby, where I’ve played over 200 grade games and won four premierships – with number five in our sights this season, a massive achievement to be proud of. I’ve been lucky to be part of some great squads that understood what it takes to be successful.
Rugby has taught me lessons well beyond the field; discipline, resilience, teamwork, and showing up under pressure. These same traits shape how I approach business. Whether leading a team, building a brand, or driving change, I draw on that mindset: show up, do the work, support those around you and never give up, especially when it matters most.
When I’m not on the field, you’ll find me tinkering on a reno project or spending time with family.
I proudly wear the title of Uncle to my nephew Luca, who fills our lives with love and reminds me to see the world with wide eyes and wonder. Whether it’s making pasta, limoncello or playing backyard cricket, those moments keep me grounded. Family reminds me what really matters.
Looking ahead, my passion lies with our members and the independent retailers who form the heart of communities across Australia. At New Sunrise, our goal is to make our members the most trusted, visible and loved brand in the Australian convenience channel. I want every Australian to understand the difference between independently owned stores and corporate chains, and the real value that difference represents.
Australians want to support local, family-run businesses, but often assume fuel brands are multinationals. We’re working to break that perception by giving thousands of independents behind the bowsers a voice, platform and the visibility they deserve. These are true locals, working for locals, welcoming communities and giving back every day.
Independents are the first to open and last to close when their communities are in need. In times of disaster, such as fires and floods, they have shown up with resilience, warmth, and unwavering support. That’s what makes this channel so unique, powerful and worthy of investment from supply partners. ■
Hills Rugby Premiers – 200+ games and four premierships
3 Generations of Cardinales
Rugby Union Grand Final ‘24
Andrew with his nephew Luca
Christmas Day with the family
17 & 18 March 2026 ICC Sydney
Co-located with
CONNECT 26
In its 35th year, the Convenience & Impulse Expo continues to be the most powerful networking and product launchpad event in Australian C-retailing.
In 2026 we embark on an exciting new era of collaboration with the Australian Association of Convenience Stores.
C&I Expo is the only Convenience show to welcome exhibitors and retailers from all groups and brands. Our visitors travel from across Australia and Asia Pacific to discover the latest trends in C-retailing products, technology and equipment that will attract more customers and improve their bottom line.
Next year, C&I Expo will be co-located with AACS Connect, the industry’s pre-eminent educational members-only Summit and Awards evening. By aligning the two biggest events in the Convenience calendar, we’re providing an unparalleled platform for success with three full days of knowledge sharing, exploration and networking.
Showcase your brand at the biggest event of 2026!
Tuesday, 17 March • C&I Expo Day 1
Wednesday, 18 March • C&I Expo Day 2
Thursday,
AACS’ vision is to champion convenience to enable its members to thrive.
AACS is the peak industry association representing convenience retailers and suppliers across the Australian Fuel & Convenience industry. With more than 100 supplier members and representing retailers that manage more than 6800 stores, AACS continues to be the leading voice for convenience.
The AACS Connect annual Summit and Black Tie Gala offers a full day of education, followed by the industry’s night of nights – truly the party of the year! Find out more at aacs.org.au
Country Spirit
In the central-western plains of New South Wales, Coonamble Roadhouse delivers big-city variety with small-town heart, setting the bar for rural convenience.
Words Thomas Oakley-Newell
SITUATED 532KM NORTH-WEST of Sydney in Coonamble – a town of just under 3,000 residents and famed for hosting Australia’s biggest rodeo and campdraft – the Coonamble Roadhouse does far more than serve fuel. It serves the community.
Maureen O’Farrell, Manager of the Coonamble Roadhouse, explains that what sets her convenience store apart is its commitment to consistency, quality, and service. Whether it’s the expansive food range, the cleanliness of the site, or the friendly welcome, the team at the site has built a strong reputation for both locals and travellers.
Originally from Ireland, O’Farrell says that when she started working at Coonamble Roadhouse in 2015, she didn’t realise that many familiar faces she saw were actually workers and holiday makers that ensured the roadhouse was one they stopped at during their travels.
“When I mentioned ‘I thought you were from Coonamble?’, the usual response was no but they like to stop here because of the clean toilets and food offer.
“Whether it’s locals, truckies, holiday makers or workers passing through, I want everyone to have an enjoyable experience and feel looked after. The experience I most want them to have is friendly service, great food, good coffee and a clean environment.
“We stand apart from local competitors through a combination of product selection, grab-and-go food, cook-on-demand food, pizzas, sit-down meals, baked-on-site pies, fresh sandwiches made daily, coffee, cleanliness – and basically, we try and give a good atmosphere and experience.”
Food and freshness at the forefront
O’Farrell places particular emphasis on freshness and availability. The bain marie, pie warmer and sandwich unit are kept fully stocked at all times.
“Not only is it more appealing to the customer but also a lot of our customers are short on time and don’t want to hang around,” she said.
The kitchen is open until 8pm daily, and the high turnover combined with strict use-by times ensures that freshness is never compromised. The site also benefits from changing monthly promotions through the New Sunrise network, offering customers a sense of novelty and value each visit.
“Not only do have we a reputation for having the best hot box, but we are also known for variety and reliability, which keeps the customer coming back.”
The broad menu caters to all kinds of customers –from truckies wanting a rump steak and veg in the dining area to families grabbing a pizza deal for dinner.
Above: An inside view of Coonamble Roadhouse
“What makes us a bit different is we try to accommodate to the locals, the truckies, the tradies, everyone basically, which makes it challenging however keeps it all exciting.
“A local can order a pizza deal for the family for $29.95, which consists of a large pizza, garlic bread and 1.25 litre drink. Also known as the cheapest take out to feed the kids in town.”
The wide-ranging menu spans fresh sandwiches and pies for the daytime rush, to bacon and egg rolls for early-morning travellers, and hearty meals for the dinner crowd.
Service that supports the community
The store also prides itself on its strong ties with the local community by supporting and sponsoring local events and charities.
“We like to support and sponsor local events, junior sport and donate fuel vouchers to the local Cancer Council and Rotary Club.
“The vouchers help provide financial assistance to residents travelling for medical appointments, with the nearest large town some 180km away.”
Being a smaller country town, where access is not a problem compared to other locations, home delivery and its like are less important to the locals. By backing the town, O’Farrell says the community returns the favour.
“Quality, range, speed of service and knowing that the site is on the side of the town and its people is more important than ever. By supporting the town and locals, the locals support us also.”
Doing the basics right
When it comes to advice for other retailers, O’Farrell keeps it simple: nail the fundamentals.
“Never forget the basics; clean environment, friendly staff and keep everything tidy and fully stocked. You may have new ideas and be changing with the times however if the toilets are not clean and the customers can’t rely on you then they won’t be back unless it’s a last resort.”
She also acknowledges the importance of having a strong, empowered team.
NSW
“The experience I most want them to have is friendly service, great food, good coffee and a clean environment.”
- Maureen O’Farrell, Manager, Coonamble Roadhouse
“You can’t do it all yourself. Make sure your staff are well trained, bring them along with you, ask them about their ideas and listen to their opinions. Having a good team behind you not only lifts the standards of the site but also makes everything a lot easier.”
For suppliers, O’Farrell believes by having stronger communication channels they will be able to work better together with retailers.
“Suppliers keeping the retailer updated with new products and the retailer being open to trying new products. If everyone works together it will be a winwin for everyone. Sometimes a new product might not be a hit, however its good for the customer to see you are trying new ideas. Keeps it interesting.”
Rob Kirby, Owner of Coonamble Roadhouse, believes that suppliers could improve dramatically in making base pricing available in a standard agreed format for seamless importing into retailers’ point of sale databases.
“This could be done directly or through intermediaries such as the POS providers. A simple database programme, adjusted to each POS system, could automatically check the data for updates, import changes, adjust for tailored deals with info loaded on that POS and adjust the retail price according to the formula set for that category by that retailer in his POS.
“This technology has been available for over 20 years and is not hard. But suppliers’ technology improvements have ignored the retailer. The attitude in the industry is disappointing. One of the problems is, I suspect, that most people do not realise how easy it would be to fix.”
As the industry evolves, O’Farrell sees the role of roadhouses like Coonamble continuing to shift.
“Country sites such as ours will increasingly be travel stops for humans to refresh more so than cars refuel. A continual improvement in the range and quality of food and the quality of the amenities will continue for a long time.” ■
Above: The dining area is frequented by all kinds of customers – from truckies through to families grabbing a pizza
Below: Coonamble Roadhouse has a reputation for having the best hot box in
Scoop of success
Ice cream remains a high-margin P&C staple, balancing indulgence, innovation, and evolving consumer preferences.
DESPITE A COOLING market, ice cream continues to deliver strong margins, innovation, and consumer appeal across the petrol and convenience (P&C) channel.
In the ever-evolving world of P&C retail, few categories offer the impulse appeal, versatility, and margin potential of ice cream. While growth in 2024 has slowed compared to the previous year, the category remains a reliable performer – bolstered by evolving shopper preferences, exciting innovation, and strategic collaboration between retailers and suppliers.
According to the Australian Association of Convenience Stores (AACS) 2024 State of the Industry Report, the ice cream category achieved $213 million in sales in 2024, marking a +3.1 per cent growth on the previous year. While this is notably slower than the impressive nine per cent growth recorded in 2023, it still represents a value uplift of +$6 million for retailers.
However, the report highlighted a drop in unit sales after flat unit sales in 2023. Margins also dipped slightly, from 45.2 per cent in 2023 to 44.8 per cent in 2024, but the overall value growth still delivered an additional +$2 million in margin for the category.
Theo Foukkare, CEO of AACS, said that while the category’s growth has slowed, its consistent performance underlines its strategic importance for convenience operators.
“Ice cream remains a profitable and resilient category. Even with unit sales softening, we’re seeing strong dollar share performance, with ice cream now accounting for 2.1 per cent of total channel value, up from two per cent last year,” he said.
That resilience is underpinned by a strong performance from single-serve ice creams, which continue to dominate dollar share. Meanwhile, takehome tubs have staged a notable rebound, reflecting changes in consumer behaviour post-pandemic. Icy pole singles, which spiked in popularity in 2023, continued to see modest growth in 2024.
Balancing indulgence and better-for-you
As with many food and beverage categories, health and indulgence are no longer opposing forces – they’re coexisting demands.
“Consumers are looking for a treat, but they also want choice – whether it’s decadent Belgian chocolate or a better-for-you option with high protein or reduced calories,” Foukkare explains.
This sentiment is echoed by Nicole Piggott, Director of Mini Melts Australia, who says: “Health and indulgence are converging – we are of the belief that you can have both.”
Mini Melts entered the Australian P&C space in late 2024 and has quickly gained traction. The brand’s single-serve 70g pouches have proven particularly popular with families, with top-selling flavours including Cotton Candy, Cookies & Cream, and Bubblegum.
Piggott also highlights the success of the new Mini Melts Big 72g pouches, launched in March 2025, which offer indulgent portion sizes alongside inclusive dietary credentials – with gluten-free, dairy-free, vegan, and low-calorie options.
Words Deb Jackson
“Our SKU mix drives both entry-level trial and premium trade-up,” she explains. “People want ‘permission’ to indulge, and they don’t want to miss out due to dietary needs. It’s something very close and personal to me as a consumer and a parent.”
Innovation drives differentiation
A slowing category hasn’t stopped innovation. In fact, it may be fuelling it.
Ampol says ice cream is a key category, with brand trust, exclusivity, and value being major purchase drivers.
“We know our customers have a level of trust established with well-known brands, with the likes of Magnum, Golden Gaytime, Drumstick, Connoisseur and Ben and Jerry’s continuing to be popular purchases,” says an Ampol spokesperson.
“Exclusivity within the category also plays a key role. As an example, we partnered with Peters in securing the Maxibon Hedgehog Slice, which performed as a result of its uniqueness.”
Golden Gaytime has also continued to innovate, with the launch of the Golden Gaytime Slab coinciding with a spike in Aussie slang – and snack culture – hitting the mainstream. The new product capitalises on the brand’s cult following and Aussie identity, making it a standout in the freezer.
This uniqueness is also front and centre for Mr Whippy, whose expanding product line-up includes everything from classic soft serve and mini cups to a chocolate collab with Darrell Lea and loaded cookies.
“We have definitely noticed the sales performance in our ice cream products has spiked, even throughout the cooler months, comparatively to last year,” a Mr Whippy spokesperson says.
Their new mini dixie-cups – especially vanilla and chocolate flavours – are resonating with consumers seeking both nostalgia and portion control.
“These dixie-cup ice creams have been very popular. This may be due to their petite, kid size that makes them easier to visually digest as a nostalgic Mr Whippy treat that is also guilt-free.”
TOP TRENDS SHAPING THE FREEZER
• Health meets indulgence: Consumers want guilt-free treats without compromising on taste.
• Snackification: Ice cream is no longer just dessert – it’s an impulse snack, competing with bars and chips.
• Instagrammable products: Novel textures, bright colours, and bold packaging are driving trial among younger shoppers.
• Portion control: Smaller sizes and single-serve cups appeal to both kids and health-conscious adults.
“Consumers are looking for a treat, but they also want choice – whether it’s decadent Belgian chocolate or a better-for-you option with high protein or reduced calories.”
– Theo Foukkare, CEO, Australian Association of Convenience Stores
Trends reshaping the freezer
As retailers seek to optimise their freezer space, consumer preferences are driving strategic changes. One clear trend is the return of singleserve indulgence, post-pandemic.
“We have even seen this reflected in the supermarket space also,” says Piggott, pointing to growing demand for ‘snackified’ ice creams with novel textures and clear flavour cues.
Brands like Mini Melts are seizing on this shift, leveraging visually engaging packaging and the theatre of cryogenic beads to stand out.
“Branded freezers positioned at the counter drive impulse up-lift of up to +35 per cent,” she notes, with in-person sampling and social-first launches helping funnel traffic into stores.
Retailers, meanwhile, are rationalising freezer space to favour high-velocity or flexible-format products. Innovations like Mini Melts’ ‘Slow Melts’ and multipurpose cabinet-friendly options have helped the brand expand from 14 stores to more than 950 in just over six months.
Mr Whippy sees similar momentum, particularly as flavours like pistachio, Biscoff, and matcha capture the attention of a trenddriven market. →
“We notice that the nostalgia, memories and the joy that Mr Whippy as a brand represents means that consumers will opt for our products if it means greater satisfaction rather than healthier options that carry no sentiment.”
– Mr Whippy spokesperson
“We are seeing not only children, but also young adults, parents and retirees even, reaching for the option that carries the sweet nostalgia that Mr Whippy’s soft serve and ice cream represents,” the spokesperson says.
This trend toward nostalgic indulgence is also fuelling interest in the Golden Gaytime Slab, which brings a playful, Aussie twist to the category while delivering serious snack credentials.
Marketing that converts
While product innovation is critical, execution at store level remains key. Marketing and promotional strategies remain vital to drive sales in this slowing growth environment.
“Retailers are working closely with suppliers to implement targeted promotions, meal deals, and visibility strategies, such as freezer placement at high-traffic store entry points. Limited edition flavours and seasonal exclusives also help stimulate repeat visits and trial,” notes Foukkare.
Cross-category promotions are also making a difference. Mr Whippy, for instance, reports success from pairing ice cream with fuel, drinks, and snacks.
“Strategic placement and high visibility of Mr Whippy POS marketing at our Metro Petroleum stations has driven sales,” their spokesperson adds.
A cool but steady outlook
Despite the wider economic headwinds and rising cost-of-living pressures, the ice cream category is expected to hold its ground in the P&C space.
MAKING SPACE COUNT
• High-velocity SKUs win: Products need to justify their footprint with strong sell-through rates.
• Multipurpose cabinets preferred: Formats that suit standard -18°C freezers make ranging easier and reduce complexity.
• Novelty drives impulse: Products with unique formats (e.g. loaded bars, pelletised beads) or eye-catching packaging stand out.
• Premium trade-up: Indulgent SKUs priced at a slight premium can boost margins and appeal to adult shoppers.
• Dietary versatility matters: Glutenfree, dairy-free and plant-based options are no longer niche – they broaden shopper appeal.
“Ice cream is an affordable treat that brings joy. With the right mix of innovation, ranging, and promotional execution, it will continue to perform well in convenience,” says Foukkare. That optimism is backed by results. Mini Melts has delivered quarter-on-quarter doubledigit growth, while Mr Whippy is seeing a resurgence of soft serve sales. The convergence of health and indulgence, paired with premiumisation and clever ranging, is setting the stage for a well-rounded category evolution. As brands look to summer 2025/26, the focus will remain on differentiation, consumer connection, and making every freezer door work harder. ■
Impulse, value and the ‘wow factor’
Gadgets, toys and accessories are thriving in P&C through impulse, innovation and smart ranging.
Words Deb Jackson
WHAT SELLS BEST IN P&C
• Travel chargers and USB cables
• Sunglasses and novelty toys
• Sensory plush toys like Squishmallows
• Phone mounts, magnetic holders, Bluetooth speakers
• Premium charging cables (e.g. Walkntalk)
• Branded lighters (e.g. Tiko)
• Multi-purpose gadgets (e.g. 3-in-1 chargers)
Source: AACS, Peleguy, IPL, Pacific Optics
IN A RETAIL environment dominated by fuel, snacks, and drinks, the toys, gadgets and accessories category has carved out a surprisingly resilient – and increasingly profitable – niche. These non-core, highmargin products may not be what most shoppers walk into a servo looking for, but when the mix is right, they leave with them anyway.
“The category has held steady with pockets of growth, particularly in high-traffic regional and highway locations,” said Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS). “While not core to local or transient convenience missions, it performs best when the offer is relevant, well-priced, and easy to find.
Retailers that stock recognisable brands and seasonal best-sellers tend to outperform.”
Impulse remains the key driver, but behind every grab-and-go phone cable or squishy toy is a deliberate strategy: tight curation, sharp pricing, compelling packaging, and effective in-store placement.
At its core, this category straddles two fundamental needs: utility and entertainment. Customers walk into a convenience store expecting to walk out with a drink or a snack – but sometimes they leave with a plush toy, a pair of novelty sunnies, or a quick-fix tech solution.
“Toys, gadgets, and accessories continue to play a vital role in driving impulse purchases across the petrol and convenience channel, with eye-catching packaging and practical last-minute essentials at the heart of the category’s success,” said Yaniv Peleg, Director of Peleguy.
Peleguy’s product range includes everything from Tiko lighters to colourful Vibe phone cables and a new line of Motsu soft toys imported from the UK.
“These are the types of products people grab because they’re cute, fun, or they just need them on the go,” he said. “Impulse and last-minute essentials are what drive sales in this space.”
Incremental value, instant appeal
While accessories and toys make up a relatively small slice of total store sales, their role in building basket size is disproportionately valuable.
“This is a classic impulse category – often low in purchase intent but high in conversion when displayed well,” said Foukkare. “While not a destination category, it’s an opportunity to lift basket size with high-margin add-ons, especially when items are visible, priced under $20, and linked to the shopper’s trip mission.”
At Ampol, performance is tracked closely.
“Accessories play an important role in shopper mission across the network,” said a company spokesperson. “Despite a lower total share of sales, it is an important category customers look for and a channel strength based on location, ease of access and trade hours.”
According to Peleg, “It’s the everyday essentials and the ‘wow effect’ items that move – things people see and instantly think they need or want.”
Merchandising strategy is critical in turning interest into action. Whether it’s front counter placement or hang-sell impulse zones near the coffee machine, visibility is essential.
“Retailers are prioritising location, simplicity, and price appeal,” said Foukkare. “The best results come from placing these items near the front counter, coffee machine or entry zones, using clear pricing and clean presentation. Rotating stock to match seasons or school terms, and partnering with suppliers on branded POS displays, helps create visibility and engagement.”
Peleguy has redesigned its packaging for stronger shelf impact.
“We spend a lot of time making sure our products are shelf-ready and stand out,” said Peleg. “Retailers need packaging that can go straight on display and catch the shopper’s eye instantly.”
At Liaise International, packaging is designed to do more than look good – it communicates value and sustainability.
“Using our plush as an example, our swing tags communicate the price point as well as calling out the use of recycled water bottle plush fill in our Aussie Mates range,” said Glen Bellamy, National Account Manager. “The readyto-sell CDU, which we deliver our sensory ranges in, saves our retail partners time.”
Tailored ranging, trusted brands
Branded, functional products are performing particularly well – especially where P&C operators are working closely with suppliers to ensure the right mix.
“Our most popular accessories are phone accessories,” said an Ampol spokesperson. “These products service those customers in need of emergency recharge of tech devices on the go.”
Ben Coleman, General Manager – Commercial and E-Commerce at Pacific Optics, said: “In gadgets, premium versions of charging cables are performing best with consumers refreshing their devices and requiring higher power or faster charge.”
TOP MERCHANDISING TIPS
• Locate near high-traffic areas: counters, coffee zones, entry points
• Use clear price points under $20
• Choose shelf-ready or CDU packaging
• Rotate to match school terms and travel periods
• Offer fun, fast-moving items in small footprints
Source: AACS, Liaise International, Peleguy
“These are the types of products people grab because they’re cute, fun, or they just need them on the go.”
– Yaniv Peleg, Peleguy
Coleman said sensory toys like Needoh Cubes and Squishmallows have also proven to be strong performers, particularly because they tap into a universal desire for tactile comfort and stress relief, making them highly appealing to both children and adults on the go.
“The sensory nature of both toys seems to be a key to their success,” he said.
Meanwhile, Pacific Optics’ Walkntalk brand is also gaining traction among time-poor customers who value the convenience of picking up trusted tech accessories without needing to make a separate trip to a specialty store. These impulsedriven purchases are increasingly leading to brand recognition and loyalty.
“The data shows that most often the purchase is initially an impulse purchase, but the performance of Walkntalk has seen repeat purchases as the convenience channel becomes a place to purchase the brand.”
The role of seasonal merchandising remains nuanced. While peak periods such as school holidays, Christmas, and long weekends often drive footfall, suppliers are cautious not to over-invest in short-term event stock.
“School holidays, long weekends, and road trips consistently drive a spike in demand,” Foukkare said.
IPL Retail Group has seen particular success with seasonal travel accessories. →
“School holidays and travel seasons consistently boost sales across categories such as travel adaptors, car phone holders, neck pillows, and sun-safe accessories like UV-rated sunglasses,” said Robby Sawhney, Director of IPL Corporate Relations.
Bellamy from Liaise International offered a more measured perspective, saying: “Given the previously discussed challenges around stock rotation, holiday-based activity is challenging due to the short sell-in and sale period. Keeping product in your range that is diverse enough to keep as part of a core range but also capitalise on seasonal activity is key.”
Impulse and visual appeal
From backseat boredom-busters to novelty gifts that spark a smile, toys remain one of the most dynamic and impulse-driven categories in the P&C space.
“If something looks like it will keep a child occupied in the car, or it’s a cheap reward or boredom-buster, it sells,” says Bellamy.
He also pointed to the importance of placement: “It’s got to be right in front of the customer, eye level, close to the register or in a standalone dump bin. Most of these purchases are impulsive, and you don’t get that same result from a hanging clip strip.”
He said Liaise is focused on providing products that are compact, low-cost, and have novelty value, like fart putty, fake spiders, or pocket-sized games.
Peleg said what sets a top seller apart isn’t always price or even function – it’s often how it presents onshelf and whether it breaks through the visual noise.
“It’s all about that wow factor,” said Peleg. “It needs to look good, it needs to grab attention, and it needs to make someone stop and say, ‘That’s cool – I want that.’”
He said novelty items that light up, make noise, or come with unexpected add-ons tend to sell well in P&C, where quick decisions are the norm and purchases are often driven by emotion rather than utility.
“Sensory product continues to be a key product range and giving retailers a solution that includes diversity and trending product will be a core driver of growth.”
– Glen Bellamy, Liaise International
Peleg also noted that rotation and seasonality can make a big difference.
“Something that worked in summer might not work in winter. We work with retailers to refresh their displays frequently. The goal is to make the customer feel like there’s always something new to discover.”
With increasing demand for immediacy, practicality and novelty, the toys, gadgets and accessories category is expected to continue evolving alongside consumer lifestyles.
“We foresee strong growth in three core areas: smart mobile accessories, sustainable travel gear, and practical lifestyle essentials like eyewear and compact footwear solutions,” said Sawhney. “As P&C retailers evolve to meet changing consumer habits, there’s a significant opportunity to offer curated gadget ranges that combine innovation, affordability, and everyday relevance.”
Coleman said continued R&D investment is essential, saying: “As devices evolve our investment in R&D increases to keep pace with the latest and greatest,” he said. “We try and ensure we can demonstrate value to the consumers and differentiate enough for the retailer.”
Bellamy summed it up simply: “Sensory product continues to be a key product range and giving retailers a solution that includes diversity and trending product will be a core driver of growth.”
As Peleg put it: “That’s the beauty of toys and gadgets in convenience – it’s all about impulse, practicality, and creating a smile.” ■
EMERGING GROWTH AREAS
• Smart mobile accessories
• Eco-friendly travel gear
• Sensory toys and squishables
• Compact wearable tech
• Novelty and viral trend-driven items
Source: Pacific Optics, IPL, Liaise International
Still flowing strong
Despite economic pressures, bottled water remains a top performer in Australia’s petrol and convenience sector, driven by innovation.
Words Deb Jackson
BOTTLED WATER CONTINUES to show remarkable resilience and growth within Australia’s petrol and convenience (P&C) sector, even as other beverage categories face challenges.
Despite inflationary pressures, fluctuating consumer habits, and a crowded product landscape, bottled water remains a preferred choice for many consumers. Its continued success is largely due to shifting consumer preferences, product innovations, and strategic retail efforts that cater to evolving needs, from healthconscious choices to sustainable packaging.
In previous years, the growth of bottled water was largely driven by volume, with consumers purchasing larger quantities at lower price points. However, as
Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), points out, there has been a shift toward value-driven growth. While the volume of bottled water sales has softened somewhat due to cost-of-living pressures, the category has still managed to show growth in terms of dollar value.
“Over the past 12 months, bottled water has continued to deliver steady performance in the convenience channel,” said Foukkare. “Consumers continue to see bottled water as an affordable and healthier choice, which has helped the category maintain its relevance and resilience.”
The demand for premium and functional waters has surged, with consumers willing to pay more
for options that offer added benefits – whether it’s hydration with added minerals, electrolytes, or even alkaline properties.
As Foukkare highlights, the rise of premium bottled water reflects the changing needs of a health-conscious public that increasingly views hydration as a priority.
David Forde, General Manager of Convenience & Petroleum at Coca-Cola Europacific Partners (CCEP), underscores this shift by noting that the brands driving the majority of bottled water sales, such as Mount Franklin and Pump, are now associated with higher value rather than sheer volume.
“We highly value the P&C channel, recognising the critical role the bottled water category plays within it,” Forde said. “Mount Franklin and Pump now account for half of the bottled water category’s value sales, which reflects the broader trend of consumers prioritising quality over quantity.”
Functional hydration
Consumer interest in health and wellness continues to play a pivotal role in the growth of the bottled water category. As Australia’s population becomes increasingly health-conscious, hydration options that go beyond just water are gaining traction. Functional waters that offer added electrolytes, vitamins, and minerals are especially appealing to younger, fitness-oriented consumers who want to make healthier choices.
“There’s a clear trend towards functional and flavoured waters, particularly among younger shoppers seeking hydration with added benefits,” said Foukkare. “Consumers want more from their water: added vitamins, electrolytes, and minerals are now part of the standard offering for many premium brands.”
In line with this demand, brands are expanding their product portfolios. Derryk Kane, National Business Manager at Nu-Pure Beverages, notes that functional beverages – including low-sugar, no-sugar, and vitamin-infused waters – are gaining ground.
“Energy, low sugar, no sugar and functional drinks are in particular driving the beverage category, and in packaged water, this has translated to strong growth in Still, Sparkling, Functional and Alkaline Water,” Kane explained.
Alkaline water, like that offered by brands such as Alka Power, continues to build a dedicated consumer base. The health benefits of alkaline water, particularly its purported ability to balance pH levels and improve hydration, have made it a popular option among wellness-focused consumers.
Steve Pettaras, Managing Director of Alka Power, highlights the growing appeal of their premium alkaline spring water in the P&C space.
“Alka Power is a great fit in the functional beverages space… we’re more than just a bottled water,” Pettaras said.
Retail execution
Bottled water remains a high-turnover product in P&C stores, but successful sales are no longer solely based on shelf presence. In an increasingly crowded retail environment, effective execution is crucial for brands to stand out. One of the key challenges retailers face, is ensuring that products capture consumer attention amid a wide array of beverage options, from soft drinks to health tonics.
According to Forde, strategic shelf placement and effective messaging at the point of sale are essential for bottled water brands to thrive.
WHAT’S DRIVING PURCHASE?
“Consumers continue to see bottled water as an affordable and healthier choice, which has helped the category maintain its relevance and resilience.”
– Theo Foukkare, CEO, Australian Association of Convenience Stores
• Health & wellness: Consumers prefer bottled water as a healthier alternative to sugary drinks. Functional waters are especially popular among health-conscious buyers.
• Convenience & impulse: Bottled water remains a go-to ‘grab-and-go’ option for consumers seeking hydration during commutes or on-the-job.
• Bundling opportunities: Pairing bottled water with sandwiches, snacks, or coffee boosts basket size and creates value for shoppers.
• Packaging influence: Attractive packaging and eco-friendly options are growing in importance, with many opting for brands that emphasize sustainability.
“Competing for shelf space in a crowded and competitive retail environment is always a challenge,” he said. “Bottled water needs to communicate its value through clear signage, promotions, and positioning.”
Retailers also utilise creative strategies like product bundling to boost sales. For instance, 7-Eleven has found success pairing bottled water with complementary products such as sandwiches and snacks, encouraging customers to buy more.
A spokesperson for 7-Eleven notes: “Fridge placement and bundling with food, snacks, and other offers are key strategies that continue to drive growth across the category.”
Private label bottled water is another growing trend in the sector. With increasing price sensitivity among consumers, many retailers are introducing their own bottled water brands to cater to budgetconscious shoppers. Ampol, for example, offers an affordable, private label bottled water option under its Foodary brand.
“A priority of a customer’s decision hierarchy when purchasing water is the price point,” said an Ampol spokesperson. “Foodary water is Ampol’s way of remaining competitive in this category while still offering an assortment of other options.”
Despite the rise of private-label water, branded bottled water continues to lead the category. Forde emphasises that, while consumers are increasingly price-sensitive, brand loyalty remains a significant driver of purchasing decisions. →
“Value is increasingly important to Australian consumers, but brand still leads as the number one purchase driver for bottled water in the P&C channel,” he noted.
Eco-friendly solutions
Sustainability is becoming an increasingly important factor in both consumer and retailer decision-making. As the environmental impact of single-use plastics continues to be a pressing concern, bottled water brands are stepping up efforts to reduce their environmental footprints. Many are introducing recyclable or biodegradable packaging, promoting their sustainability credentials to attract eco-conscious consumers.
Nu-Pure is one such brand making strides in this area. The company boasts ‘Australia’s lightest weight bottle,’ which has helped reduce its overall environmental footprint. Additionally, Nu-Pure has achieved TRUE Zero Waste Certification at half of its manufacturing sites.
“Our secondary packaging is 14 per cent lighter than our nearest competitor,” Kane says.
Similarly, CCEP is committed to producing all bottled water under one litre in 100 per cent recycled PET (rPET).
TIPS FOR MAXIMISING SALES
• Fridge placement: Ensure best-selling bottled water brands are at eye level in fridges, with functional or flavoured varieties in secondary displays.
• Offer variety: Stock a mix of still, sparkling, and functional waters. Include multiple sizes, single-serve options, and multi-packs.
• Smart bundling: Pair bottled water with popular food offers like sandwiches and snacks to drive sales.
• Leverage promotions: Support national promotions and branddriven campaigns to attract new consumers and encourage trial.
• Sustainability sells: Consumers are more likely to purchase brands that use recycled materials and eco-friendly packaging. Highlight these features to appeal to eco-conscious buyers.
“Value is increasingly important to Australian consumers, but brand still leads as the number one purchase driver for bottled water in the P&C channel.”
– David Forde, General Manager – Convenience & Petroleum, Australia, Coca-Cola Europacific Partners
“These initiatives are resonating strongly with both customers and consumers,” Forde explained, underlining the positive consumer reception of sustainable practices.
Alka Power has also embraced sustainability with its 10L bag-in-box offering, a first for the Australian market in the bottled water category.
“This was to answer the expressed concerns for many loyal Alka Power customers who are concerned with the amount of plastic bottles they go through,” Pettaras says.
As consumer awareness of environmental issues grows, the demand for eco-friendly bottled water products is expected to continue to rise. Retailers that emphasise sustainability are likely to gain an edge in a competitive market.
Looking ahead
Promotions are an essential lever for driving awareness and encouraging consumer trial, especially in hightraffic locations like P&C stores. Nu-Pure, for example, has partnered with Cricket Australia for a high-profile promotion tied to The Ashes this summer.
“This October, we have an exciting consumer promotion (Sip ‘n’ Win) with The Ashes – we’re giving away tickets and thousands of gift cards,” Kane said.
Retailers also see great value in executing welltimed, cross-promotional campaigns that can drive higher basket sizes. Bundling bottled water with complementary products, offering limited-time discounts, or partnering with brands on major sports events or holiday promotions all contribute to boosting bottled water sales.
Looking ahead, the bottled water category appears well-positioned for sustained growth. Consumers will continue to prioritise hydration, with increased demand for functional, flavour-enhanced, and ecofriendly products. The category is also expected to see further innovation in areas like bulk water formats, smart packaging, and health-driven innovations.
“Consumers will expect more from their water: whether that’s added functional benefits, local sourcing credentials, or eco-conscious branding,” Foukkare suggests.
As these trends continue to unfold, bottled water will remain a mainstay in the P&C sector, contributing to both consumer health and retailers’ bottom lines. ■
Fuel, food and beyond
Convenience retail is undergoing rapid transformation across the globe as operators respond to shifting consumer needs, new technology, and tighter regulations, all while planning for life beyond fuel.
Words Thomas Oakley-Newell
THE GLOBAL PETROL and convenience (P&C) channel is navigating rapid change. Technology is reshaping operations. Foodservice is driving growth. Fuel is evolving. And retailers everywhere are rethinking how they serve communities.
With global convenience retail sales projected to surpass $1 trillion by 2029, according to the IGD Global Convenience Trends Report 2025, the industry is riding a wave of transformation. To understand where the sector is heading, we spoke to leaders from Australia, New Zealand, and the United States about what’s driving momentum and what still needs to shift.
Fuel is king… for now
Despite the rise of electric vehicles (EVs), traditional fuel remains the main foot traffic driver for convenience stores.
Frank Beard, Head of Marketing at Rovertown, explained that liquid fuels remain the keystone category for convenience retailers and will likely stay that way for decades.
“Despite the headlines, the fundamental demand for fuel, and the retail model built around it, isn’t going anywhere anytime soon.”
Mark Wohltmann, Director of NACS Global, said EV adoption remains slow in most markets.
“Certainly, many countries are more advanced than others, but let’s take the United States, for example. New car sales annually are about 14 million and there are approximately 300 million registered vehicles. It would take more than 20 years to replace the current fleet based on these sales, and that doesn’t factor in that less than 10 per cent of vehicle sales now are EVs.”
Still, retailers are preparing for a long-term shift. Kevin Smartt, CEO of US-based TXB, said the company is already piloting EV chargers.
“We’re exploring partnerships that align with our rural and suburban footprint,” he said. “But we’re not just adding chargers – we’re rethinking these locations as full retail experiences.”
Australian operators are also planning ahead, with Theo Foukkare, CEO of the Australian Association of Convenience Stores (AACS), explaining that the most significant long-term shift will likely be the electrification of transport and the corresponding decline of traditional fuels.
“This will completely reshape the P&C forecourt model and require a reimagination of convenience offers which is already underway.”
Foodservice is a growth engine
Across markets, foodservice is emerging as a key driver of revenue and brand identity. None more so than at TXB, with Smartt stating that foodservice is at the heart of the brand.
“We view ourselves as a food-forward destination. From handbreaded chicken tenders and breakfast tacos to freshly brewed iced teas, food is a key differentiator and growth engine.”
According to Beard, convenience food in the US has undergone a generational leap.
“Operators like Casey’s, Sheetz, and Wawa are redefining expectations. Their food is fresh, well-branded, and consistent – and it’s showing up on DoorDash.”
Wohltmann said this trend is global and that retailers are investing in food because it allows them to compete on something beyond price and location.
“When consumers’ wallets are being squeezed, they cut down on eating out and vacations, as well as larger purchases of durable goods like electronics and cars. They instead often treat themselves to ‘affordable luxuries’ of lower-priced items.
“There can be opportunities for c-stores when they position snacks and other items as treats that fit the customers’ value shopping mindset. At the same time they also could face challenges, depending on the type of foodservice offer they have.”
In New Zealand, growth is also coming from the non-fuel side. Dave Hooker, Executive Director of the New Zealand Association of Convenience Stores (NZACS), noted that “non-fuel convenience is growing more strongly than convenience with fuel,” pointing to diversification in store models.
Tech is transforming the offer
From AI to mobile apps, the digital shift is reshaping both back-end systems and customerfacing touchpoints.
Sin Hin Wong, General Manager and VP Sales, APAC at PDI Technologies, said that retail technology is no longer just an enabler for operations.
“It has become a competitive advantage. An integrated, cloud-based POS system gives retailers access to a single version of the truth… AI is already optimising pricing and simplifying operations.”
Wong added that Australian retailers are particularly focused on customer data.
“The shift from transactional relationships to customer-centric ecosystems is well underway. Data, when used properly, lets you know who your customers are and what they want, and lets you act on it fast.”
“Despite the headlines, the fundamental demand for fuel, and the retail model built around it, isn’t going anywhere anytime soon.”
- Frank Beard, Head of Marketing, Rovertown
Apps are increasingly central. In the US, Beard described them as “digital storefronts – hubs for everything from mobile ordering and delivery to games and exclusive deals.” One example is Weigel’s in-app arcade, which hit over a million plays in just three months.
Ben Coleman, General Manager of Commercial and E-Commerce at Pacific Optics, said the definition of value is also changing as a result of tech.
“Consumers are aligning to brands that represent their values. Although times are tough, price is only a 36 per cent driver in the purchase decision. You can see that value – a combination of the specification of the product, the brand, and accessibility – is driving purchase behaviour in our category.”
Coleman said mobile tech accessories are growing fast, especially as EVs create longer dwell times.
“We are seeing a higher charging power requirement growing as consumers are using different and bigger devices often when waiting for their EV to charge,” he said. “People are trying everything wireless, but there is still a gap in the speed of charging that can be achieved.”
He added that innovation must balance function and fashion: “We want to ensure innovation is aligned with the key things that customers are seeking either out of function or fashion. Innovation is super important, but getting the core correct is as important.”
Smarter range, smaller footprint
With convenience stores often constrained by size, retailers are under pressure to make every product count. Coleman said Pacific Optics relies heavily on data to manage this complexity. →
At TXB, food is a key differentiator
TXB is piloting EV chargers
“Those who best address consumer needs will define the future of the industry, and that likely will include a continued focus on foodservice, technology and customer experience.”
- Mark Wohltmann, Director, NACS Global
“Our vendor resource model allows us to maximise effectiveness of merchandising. We use data to ensure priority of positioning and our team execute to these plans. This sees effective stock management and also optimal category presentation.”
Looking at trends across the board, global convenience is seeing categories like energy drinks and impulse products grow rapidly.
“Energy drinks globally is a huge category,” said Coleman. “Now when you think of powering your essential person then we would love that to translate to powering the device that keeps you connected to banking, navigation and communications.”
At the same time, the convenience channel is evolving into more than just a shopfront, it’s becoming a community hub.
“In rural settings, there is a trend for convenience becoming neighbourhood centres that also serve as hubs to socialise,” said Wohltmann.
Beard noted that urban convenience is still a puzzle in the US. “We haven’t seen a scalable, successful model for urban convenience stores without fuel canopies,” he said, pointing to Urban Value Corner Store in Dallas as a potential sign of where things might go.
ESG, crime and cost pressures
Sustainability, retail crime, and cost-of-living pressures continue to weigh on retailers in most markets.
Foukkare says that ESG is no longer optional – it’s a strategic priority.
“We’re focused on providing practical, scalable ESG solutions that make sense for our industry.
“This includes guidance on sustainable packaging, energy-efficient equipment, waste reduction strategies, and supporting ethical sourcing. On the social and governance front, we’re championing retail crime prevention, fair employment practices, and responsible retailing – especially in high-risk categories.”
Coleman said Pacific Optics has made significant progress, with its primary brands now in eco packaging, mainly paper-based with APCO certification.
“Where any plastic is required for integrity of goods in transit, the polybags are made from recycled material which has saved 39,600kgs of waste in the past year alone.”
Smartt said TXB is also taking ESG seriously.
“We’ve implemented energy-efficient lighting and HVAC systems, reduced single-use plastics where possible, and prioritised sourcing local and regional products to cut down on transportation emissions.”
Retail crime and illicit products remain an issue.
Hooker said larger New Zealand operators have invested heavily in prevention. “This has resulted in a decrease of incidents at members’ sites,” he said.
In Australia, Foukkare said the problem is still growing.
“Retail crime, illicit tobacco trade, and inflationary cost pressures remain top of mind,” he said.
“Regulatory overreach – particularly in relation to nicotine harm reduction products – is compounding pressures for legal operators while fuelling the black market.”
What’s next?
Despite challenges, retailers are optimistic and continuing to innovate, and as Wohltmann explains: “For convenience retailing, the focus will continue to be on convenience, and that definition is always defined by the customer.”
“Those who best address consumer needs will define the future of the industry, and that likely will include a continued focus on foodservice, technology and customer experience.”
Wong said the real opportunity lies in smarter integration. “Even smaller operators can streamline their services, centralise operations, and deliver modern experiences that meet high consumer expectations.”
Beard agreed. “It’s less about being the cheapest and more about delivering what feels like an honest deal.” And for Foukkare, the core purpose of the channel remains strong.
“Convenience is perfectly positioned at the intersection of retail, foodservice, and mobility,” he said. “If we get the offer right, we’ll continue to be the most relevant channel in retail.” ■
Australian retailers are becoming more focused on customer data
Suprima Bakeries delivers big with Grab & Go Range
This issue’s C&I Choice is Suprima Bakeries’ Grab & Go range – and it’s easy to see why.
This premium selection of individually wrapped scrolls delivers maximum convenience without compromising on flavour. The range includes three tempting varieties: a Raspberry Scroll topped with raspberry and coconut icing, a Cinnamon Scroll with a rich cream cheese topping, and a savoury Pizza Scroll loaded with cheese, bacon, and tomato.
Designed to drive impulse purchases and keep customers coming back, these thaw-and-serve products are ideal for breakfast, lunch, or snacking throughout the day. With no preparation required, they offer retailers effortless stocking, quick turnover, and a reliable sales lift.
Crafted with quality ingredients and trending flavours, Suprima’s Grab & Go range gives shoppers the taste they crave and the convenience they expect – making it a smart addition to any store looking to elevate its bakery offer.
To find out more or place an order, contact Suprima Bakeries today.
For more information, visit www.suprima.com.au or contact sales@suprima.com.au or phone 02 8796 9300.
choice
Jack Link’s acquires Aussie meat snack brand KOOEE!
Link Foods APAC, the Australian arm of global meat snack giant Jack Link’s, has acquired KOOEE! Snack Foods in a move effective immediately.
Founded at a Launceston Farmers’ Market in 2015, KOOEE! has grown into Australia’s leading natural meat snack brand, known for its beef sticks made from 100 per cent Australian organic grassfed beef. The brand has gained strong appeal among women and children and is stocked nationally in Woolworths and Coles.
“We’re thrilled to welcome KOOEE! to the Link Foods family,” said Shannon O’Connell, Managing Director of Link Foods APAC. “KOOEE! has built a brand that perfectly aligns with the way consumers are choosing to snack today – natural, high in protein, and made with integrity.”
The acquisition reflects Jack Link’s continued investment in healthy snacking and its confidence in the Australian market. KOOEE! will benefit from Link Foods’ global scale, R&D, and manufacturing capabilities while preserving its distinct brand values.
“KOOEE! started with a simple idea… using only real ingredients,” said co-founder Shaun Malligan. “To join forces with the global leader in meat snacks is incredibly exciting.”
Retail and distributor operations will continue uninterrupted as the integration progresses across Australia, New Zealand and international markets.
V Energy launches new slow-release energy drink
V Energy has launched a new energy drink subrange, V Riise, offering a slower and more sustained energy boost.
V Riise is the only energy drink currently available in Australia and New Zealand that contains isomaltulose, a low-GI sugar, which works in combination with fibre and real fruit juice. It also includes natural caffeine sourced from tea.
Ruth Muller, Chief Research and Development Officer, said the inclusion of isomaltulose in V Riise is a game-changer for the energy drinks market.
“This is the only energy drink of its kind in Australia and New Zealand. Using scientifically proven technology, V Riise has a low GI formulation for a steady energy release, making it an ideal choice for those looking for a sustained energy boost.”
Mariko Inoue, Head of V Energy Marketing, said this is an exciting development for the V Energy brand, with V Riise building on the success of V Energy – Oceania’s number one energy drink.
“V Riise was developed in response to a clear consumer need for a more sustained energy solution. The research shows that two thirds of people experience energy dips throughout the day and are seeking products that meet their energy needs.
V Riise comes in two lightly sparkling flavours: mandarin and blackcurrant and is available in 330 mL cans at supermarkets and petrol and convenience stores across Australia and New Zealand.
Meet Walkntalk’s Magnetic Charging Cables that are built for real life
Tired of cable chaos? Meet Walkntalk’s Magnetic Charging Cables –your clutterfree, fastcharge fix. Engineered tough, braided in nylon, these cables snap together magnetically the moment they meet – so no more knotted messes in your bag, your car, or your desk drawer.
Whether you’re packing for a weekend escape, hustling between meetings, or just vibing at home – the brainchild of smart design keeps everything coiled, compact and ready. The cable aligns itself like a boss – the magnets line up, coil locks, and you’re good to go.
Pick your connector: USBC to USBC (60W power delivery at blistering speeds) or USBC to Lightning (27W fast charge) – each delivers up to 480 Mbps sync so your files fly across in seconds.
Built at 1.2 m for ultimate reach but compact when it matters – the cable stays neat in any bag. Its durable braided shell stands up to real life: travel, commutes, desk dives, everyday hustle.
These aren’t just cables – they’re clever tools for a cleaner, faster life. Designed to move with you, not against you.
So, if you’re ready to ditch the cable jungle, grab your Ultra Magnetic Charging Cable today. Style, speed, and smart organisation – all in one snap. Let your tech catch up with your lifestyle. WALKNTALK. COIL. CHARGE. CONNECT.
Rethink retail: Shelves that speak
Legendary flavours with zero sugars
Ghost® Energy is the feel good energy drink you’ve been waiting for and is now available in eight legendary flavours: Grape, Sour Watermelon, Strawbango, Blue Raspberry, Original Lemon Lime, Sour Green Apple, Fizzy Orange and Peaches.
Ghost® Energy is packed with 160mg of caffeine, zero sugars and no artificial colours, and contains taurine, NeuroFactor and four vitamins for a fully transparent energy drink.
In a world of visual noise, Fujivision helps your message rise above the rest, even at shelf level.
Whether it’s a seasonal promotion, a new product spotlight, or a last-mile conversion nudge, these shelf talkers turn static displays into dynamic solutions that increase dwell time and shopping cart size.
Why make the switch?
1. Update content in real time based on stock, inventory and current offers.
2. Measure and analyse your audience’s engagement with your messaging.
3. Transforming a static space into a compelling brand touchpoint.
4. Works with all standard fixtures. It’s tailored to support you.
Fujivision’s platform includes end-to-end support, industry-leading software, content creation services, and real-time analytics.
Digital signage is no longer just screens on walls. With Fujivision’s innovative LED shelf talkers, your retail shelves can now become dynamic, high-impact media spaces. This is digital signage reimagined, flexible, unexpected, and tailored to how customers really shop.
Make your signage do more. Book a free consult at fujivision.com.au
Ghost® in its simplest form is the world's first lifestyle sports nutrition brand. The name Ghost® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts.
To order Ghost® Energy, contact The Distributors on 1800 989 022 or visit the-distributors.com.au to find your local warehouse. The Distributors, National Coverage – Local Service.
That’ll
get their tails waggin’
Lucky Dog Adult is a trusted Aussie favourite delivering complete nutrition, great taste and everyday value in one convenient 8kg bag.
“For customers topping up during a fuel or convenience store visit, it’s an easy grab-and-go option backed by decades of quality and trust.”
FOR AUSSIE DOG owners looking for quality, value and convenience, Lucky Dog Adult dry dog food is a top pick that delivers on all fronts.
Proudly made in Australia since 1963, Lucky Dog has long been a trusted name in pet care. It’s a brand that’s stood the test of time, feeding generations of dogs with nutritious, great-tasting meals.
Available in a convenient 8kg bag, Lucky Dog Adult offers a 100% complete and balanced diet for your four-legged mate – no fillers, no nasties. Free from artificial colours, flavours and preservatives, it’s a wholesome choice you can feel good about.
Each bag is packed with:
• Essential vitamins and minerals to support overall health
• Omega 6 to promote healthy skin and a shiny coat
• Calcium for strong, healthy bones
It’s not just good for them, it’s delicious too. Made with real ingredients, Lucky Dog Adult dry food is sure to keep tails wagging at mealtime.
In a growing pet care market, worth over $2.3 billion in grocery sales, Lucky Dog stands out for its strong brand recognition and trusted quality. With more than two-thirds of Australian
households owning a pet, and many shopping across multiple channels to find the right product, convenience matters more than ever.
That’s where Lucky Dog fits in perfectly. For customers topping up during a fuel or convenience store visit, it’s an easy grab-andgo option backed by decades of quality and trust. In fact, one in five dog owners shop for pet food at a servo or corner store every six months.
So whether it’s a planned purchase or a last-minute top-up, stocking Lucky Dog Adult gives retailers a powerful way to meet demand and drive basket size.
With strong branding, high-quality ingredients and a competitive price point, Lucky Dog Adult is a smart choice for shoppers and retailers alike.
Next time your customers are after something to keep their dog happy and healthy, show them the bag that’s been loved for over 60 years.
Because when you choose Lucky Dog, you’re choosing a meal that’s more than just food – it’s a recipe for a happy, healthy mate. To learn more, call Anthony from Purina on 0437 858 598.
The Aussie Plant Based Co rebounds after liquidation
The Aussie Plant Based Co has made a strong comeback less than a year after entering liquidation, with its flagship brands Love Buds and vEEF once again available across Australia.
Now under the ownership of Smart Foods and led by Gold Coast entrepreneur Raghu Reddy, the company has secured a national relisting with Coles, returned to Betty’s Burgers menus, and introduced a plant-based cheese range into foodservice. New product rollouts are also in development with Woolworths, ALDI, and Costco.
“What we’ve achieved in the past nine months has been one of the most challenging and rewarding journeys of my career,” said Reddy. “It’s incredibly rewarding to see our products back where they belong: in national supermarkets and on restaurant menus.”
The business has focused on core, proven channels to drive profitability, avoiding the pitfalls that led to its earlier collapse.
“There’s still a strong future for plant-based, but only for businesses with a clear path to profitability and strong execution,” Reddy said.
vEEF ready meals will be available at select petrol stations and independent retailers in the coming months.
For distribution enquiries, contact The Aussie Plant Based Co or your local Smart Foods representative.
“There’s still a strong future for plant-based, but only for businesses with a clear path to profitability and strong execution.”
– Raghu Reddy
To meet consumer needs, UP&GOTM is excited to launch UP&GO Protein Energize Caramel 500mL: a protein-packed, flavour-filled fuel designed for busy mornings and active moments. Just shake and sip to get up and go.
This new flavour brings something unique to the ready-to-drink protein market, especially within the energy and convenience channels. It’s tailored for Gen Z and Gen Y consumers seeking both refreshment and an energy boost on the go. The benefits of protein are now widely recognised by consumers.
As demand grows for convenient, nutritious options to fuel busy lifestyles, protein beverages are gaining traction. Packed with 11 essential vitamins and minerals, 35g of protein, fibre, high in calcium and Low GI^, this new UP&GO Protein Energize Caramel 500mL will get you, up and go.
For more information, please reach out to your distributor or Sanitarium representative. ^Glycaemic Index (GI) value = 29.
Doritos Cool Ranch returns with flavour-fuelled treasure hunt
Doritos brought back one of its most requested flavours in late July, with Cool Ranch chips returning to Australian shelves for a limited time.
The long-awaited flavour made its comeback on 30 July, launching first through 7-Eleven stores before rolling out nationally to Coles, Woolworths, convenience and other retailers from 1 September.
To mark the return, Doritos kicked off a nationwide treasure hunt, hiding a year’s supply of Cool Ranch in a secret Aussie location. Fans were invited to crack the code to unlock a mysterious blue shed by following clues dropped via Doritos Australia’s TikTok and Instagram channels.
“Doritos Cool Ranch has been one of our most requested flavours ever so we knew we had to launch it in a big and unexpected way, that’s packed with crunchy adventure,” said Kathryn Miller, Marketing Manager, Doritos.
The limited-edition launch tapped into demand for nostalgic snacks, particularly among Gen Z and millennial consumers.
The Handmade Food Co unveils five new products
At The Handmade Food Co, the team is passionate about crafting high-quality products that delight customers. A key part of their mission is driving innovation in the food-to-go category, responding to emerging trends both locally and internationally.
The Handmade Food Co has been hard at work developing a new range of delicious, hand-crafted sandwiches and wraps, and are excited to introduce them. One notable trend gaining momentum is the demand for ‘Bigger Eats’. Consumers are seeking meals with more protein, premium ingredients, and greater overall substance. In response, the company has launched two exciting new offerings:
• Triple Wrap – featuring a selection of three of their most popular wraps
• Triple Sandwich – showcasing a trio of customers’ favourite sandwich varieties
The demand for healthier on-the-go food options also continues to grow, as consumers increasingly prioritise nutrition and wellbeing. In response to this ongoing trend, the company has introduced a new addition to its range: Chicken & Avocado on multigrain bread – a wholesome option that doesn’t compromise on flavour.
Rounding out the innovation are a Bacon & Egg sandwich on white bread for that breakfast option any time of the day, and a new Chicken Tender & Peri Peri Slaw Wrap with soft tortilla bread.
All new products are available now and distributed nationwide.
For more information on The Handmade Food Co’s new products or range, call 1300 722 748 or visit online at thehandmadefoodco.com.au.
Twisties drops fairy floss flavour
Twisties has introduced Twisties Zooper Dooper Fairy Floss, a limited-edition flavour that fuses two iconic Aussie favourites into one crunchy, candy-coloured snack.
The new twist on the classic chip combines the unmistakable sweet flavour of Zooper Dooper’s Fairy Floss with the signature cheesy crunch of Twisties, delivering what PepsiCo calls a “taste explosion that’s weird, wonderful – and only here for a limited time”.
Simon Odisho, Brand Manager at PepsiCo, said: “Twisties Zooper Dooper Fairy Floss is the ultimate Aussie creation. It’s a flavour that is reminiscent of our childhoods in the most unexpected way possible.
“We love to surprise our fans with flavours that are as bold as they are surprising, and what better way to launch a flavour this exciting than with a little fun of our own?”
Georgia Fink, Brand Manager at Zooper Dooper, added: “This flavour is pure fun – bold, unexpected and unmistakably Aussie. Teaming up with Twisties has created something truly unique that we know will transport our fans straight back to their childhood with just one bite.”
The product will roll out nationally from 30 July and is only available for a limited time.
Coca-Cola and Disney Bring Star Wars to Aussie Shelves
Coca-Cola has teamed up with Disney to launch a new Coca-Cola x Star Wars: Refresh Your Galaxy collection in Australia, offering exclusive packaging and digital experiences through the petrol and convenience channel.
Aussie fans can collect 21 limited-edition CocaCola cans and bottles featuring Star Wars favourites including Darth Vader, Yoda, Princess Leia, Luke Skywalker, The Mandalorian and Ahsoka Tano. The locally made packs are available now for a limited time.
From 1 August, consumers can also scan QR codes on select cans and Coca-Cola advertisements to access an augmented reality (AR) experience and create their own Star Wars-style hologram messages to share.
“At Coca-Cola, we’re always looking for fresh, fun ways to bring fans closer to the things they love,” said Martyn Ferguson, Senior Director of Marketing at Coca-Cola Australia and New Zealand.
The campaign is part of a global rollout and continues the long-standing relationship between Coca-Cola and Disney.
“Star Wars is a powerful cultural force... This custom campaign is for [the fans] and inspired by them,” added Mindy Hamilton, SVP of Global Marketing Partnerships at Disney.
“At Coca-Cola, we’re always looking for fresh, fun ways to bring fans closer to the things they love.”
– Martyn Ferguson
SOLO Energy launches bold new Lemon Mango flavour
SOLO is expanding its energy drink range with the launch of SOLO Energy Lemon Mango flavour; a zesty new flavour designed to energise and refresh. Building on the success of its original entry into Australia’s $1.3 billion energy drink market, this latest release adds a tropical twist to the brand’s signature lemon hit. It joins the rest of the SOLO Energy range, which first launched in June and has already begun to make its mark within the energy category.
According to Jarrod Dooley, Asahi Beverages Head of Marketing – NonAlcoholic Brands, the range was created to energise those thirst-worthy moments while still delivering that unmistakable SOLO taste. He said, “People know and
love that thirst-crushing, SOLO lemon taste – it’s iconic and delicious. SOLO Energy is an energy drink first, but it still carries hints of that signature SOLO flavour. It’s not just our classic soft drink with an energy kick –it’s a fresh take, now with the added boost to help you Crush Whatever’s Next.”
SOLO Energy Lemon Mango Flavour contains guarana and caffeine with 75mg of caffeine per 250ml can – about the same as a shot of espresso. It’s designed for those who want to Crush Whatever’s Next in their day.
The new flavour will roll out to petrol and convenience by late August and reach Coles, Woolworths, and Independents from early September.
The leader of the pack with Australia’s premier alkaline spring water
Alka Power: Australia’s premier alkaline water
Launched in 2012, Alka Power has quickly become Australia’s favourite alkaline spring water, setting a benchmark in the ever-competitive bottled water market. Sourced from the pristine Southern Highlands of New South Wales, Alka Power is recognised as Australia’s first and only naturally raised high pH 9-10 alkaline spring water.
Unique production process
Alka Power employs a unique patented system that ensures a clean, crisp, and refreshing taste, enhancing hydration while leaving a pleasant sensation and mouth feel. This innovative approach guarantees a shelf-stable water.
Natural ingredients
Unlike many other brands that rely on electrolysis or additives like calcium carbonate to achieve alkalinity, Alka Power is formulated with 100 per cent natural ingredients. Its unique blend of bespoke ocean sourced minerals provides a naturally high and stable pH9-10, unlike other lower pH natural alkaline waters, greatly distinguishing it from all its competitors.
Customer loyalty
Alka Power has garnered a dedicated following, with customers consistently advocating for its benefits. Many report a noticeable difference in their hydration and inflammatory levels and overall well-being when they switch from conventional bottled waters to Alka Power. This is why Alka Power has seen year on year growth in sales and distribution.
Sustainable packaging
In response to growing environmental concerns, Alka Power's packaging is designed to be sustainable and recyclable. Bottled at the source and producing their BPA free bottles on site. Now launching their innovative new 10L Bag-in-Box is a pioneering solution in the alkaline water segment, catering to consumer preferences for reducing plastic and a more convenient and sustainable way of enjoying Alka Power in a bulk option. Available in major and independent supermarkets and grocery stores.
For more information contact Steve Pettaras on 0411 155 199 or sp@alkapower.com.au.
WHY AI IS THE NEXT FRONTIER FOR CONVENIENCE RETAIL
AI is already reshaping global retail, and Australia’s convenience sector must embrace it now to boost efficiency, meet customer expectations, and stay competitive in a fast-changing market.
By Theo Foukkare, CEO, AACS
“The future of convenience retail will belong to those who harness technology to get closer to their customers, operate with efficiency, and respond faster to change.”
– Theo Foukkare
ARTIFICIAL INTELLIGENCE
(AI) is no longer a futuristic concept – it’s here, and it’s already reshaping how global retail operates. For Australian convenience retailers, AI presents an unprecedented opportunity to transform the way we serve our customers, optimise operations, and future-proof our businesses.
In a landscape defined by rising costs, shrinking margins, and evolving consumer expectations, our industry must embrace new technologies that help us work smarter. AI isn’t about replacing people – it’s about empowering our teams, enhancing decision-making, and unlocking efficiencies we simply can’t achieve through manual processes alone.
One of the most immediate and impactful applications of AI lies in driving operational efficiency. From predictive inventory ordering to real-time analytics on sales performance, AI helps retailers automate repetitive tasks, reduce waste, and ensure the right products are on shelf at the right time. For stores operating with lean teams and tight margins, that’s a game-changer.
AI is also rapidly changing the way we understand and interact with our customers. By analysing transaction data, loyalty programs, and external behaviours, retailers can build a clear picture of what their customers value. This leads to smarter loyalty platforms –programs that feel truly personalised, offering targeted rewards that drive frequency, basket size, and long-term brand engagement.
When it comes to promotional programs, too many retailers still rely on static monthly plans and blanket discounts. AI enables us to create dynamic, data-driven promotions that respond to local demand, time of day, weather patterns, and even competitor pricing. This not only improves margin outcomes but ensures we’re offering true value to customers when and where it matters most.
AI’s role in product development should not be underestimated either. By identifying emerging trends and unmet needs within specific catchments or customer segments, retailers can develop new food, beverage, and service offers that are tailormade for their communities. This level of precision can mean the difference between a product that fails and one that becomes a category driver.
Of course, investment in AI must be considered. Not every solution suits every operator, and technology for the sake of it won’t deliver returns. But what we can’t afford to do is stand still while others accelerate. Our global peers are racing ahead with AI-led strategies – and if we want to remain competitive, we must act now.
At AACS, we’re committed to supporting our members on this journey. Through strategic partnerships, education, and data insights, we’ll help operators of all sizes navigate the AI landscape and make informed, value-driving decisions.
The future of convenience retail will belong to those who harness technology to get closer to their customers, operate with efficiency, and respond faster to change. AI is not the enemy of traditional retail – it’s the enabler of what comes next. ■
JOIN thrive
We convenience to enable our members to champion
MEMBERSHIP INCLUSIONS
All AACS Members receive these exclusive benefits:
Exclusive AACS State of the Industry Report and Presentation (annual & mid-year)
Comprehensive networking opportunities throughout the year
Government lobbying on issues impacting the convenience retail industry
Invitation to International and local study tours
Industry Awards Retailers & Suppliers
Access to the Women in Convenience Program
Participation in the Peter Jowett Future Leaders Competition
Access to local & International research and presentations
Weekly Convenience e-newsletter
Supplier & Retailer training opportunities
Retailer Workplace Advisory Hotline available for unlimited, non-complex advice on workplace relations matters.
IRI Australian FMCG Market Review focused on Grocery and the wider industry.
For a New Member Discovery Session please contact Zan Lewarn, Member Engagement Manager at zan.lewarn@aacs.org.au or call 0412 935 731.
KNOWING WHERE TO PUT THE WASHER: Why experience matters in foodservice
Expertise is key when entering foodservice in convenience retail and partnering with experienced professionals can make the complex process clearer, faster, and far less risky.
Michael Brick, Meris Food Equipment – Managing Director, NAFES – President
“With guidance, a clear plan, and support from people who’ve done it before, building a strong food offer doesn’t have to be hard.”
– Michael Brick
THERE’S AN OLD story about a plumber who charges $500 to replace a 50-cent washer. When questioned, he explains, “The washer is 50 cents. Knowing where to put it – that’s $499.50.” It’s a simple reminder of the true value of expertise.
That story has stayed with me throughout my career – especially when I meet retailers stepping into foodservice for the first time. For many, particularly those without food backgrounds or infrastructure, launching a food offer can feel overwhelming. From the outside, it looks easy: plug in a pie warmer, add a drinks fridge, maybe install a coffee machine. But behind the scenes, it’s a far more complex equation.
Regulatory compliance, menu design, preparation processes, cleaning protocols, staff training, and customer expectations are all interconnected. Changing one element often affects the others. It’s not just about equipment –it’s about how everything works together.
People who’ve worked in this space for years carry an intrinsic understanding for how things should come together. They can look at a site and instantly know what oven spec is appropriate, or how to streamline preparation to reduce cleaning times and minimise food waste. They understand how to balance speed, cost, and food appeal –nuances that are hard to see without years of hands-on knowledge.
The good news is you don’t need to figure it all out alone. With the right partner, the process
becomes clearer – and far less risky. Consultants, designers, equipment specialists, chefs, and food suppliers have walked this road before. Tapping into their experience can help you avoid costly mistakes, speed up implementation, and build a food offer that actually works.
It’s not about pointing out what you don’t know. It’s about helping you ask the right questions early on: What are your goals? Who are your customers? How much prep time can your team handle? How do you keep food quality high without overcomplicating the process?
In our business, whenever we consider working with a new product partner, we ask ourselves: Does this supplier care as much about the end user as we do? Retailers could ask something similar when choosing who to work with: Who genuinely cares about the customer I’m trying to serve – not just about making a sale?
Because the truth is, food is no longer optional in convenience retail. Shoppers expect great coffee, hot food, and grab-and-go options as standard. If you’re not offering it, you risk falling behind. The opportunity is there – but so is the competition.
Don’t let fear of the unknown hold you back. With guidance, a clear plan, and support from people who’ve done it before, building a strong food offer doesn’t have to be hard. Sometimes, all it takes is someone to show you where to put the washer. ■
Words
3P PARTNERS SUPPLIES
How to retain FMCG talent during an ownership transition
Navigating ownership transitions without losing key talent is tough, but a mix of clear communication, targeted incentives, and tailored development can make all the difference.
talent to more than 200 FMCG manufacturers and largescale farming businesses in the US, Canada, Australia, and New Zealand. After 15 years of helping food and beverage leaders scale their teams, our observation is that the hardest thing to do is minimise operational disruption during ownership transitions. The most effective retention strategies combine tailored financial incentives, clear communication, and meaningful development opportunities.
Communication
Retention starts with clarity. Let employees know what’s happening and how they fit into the future. Effective communication should be tailored by level, for example senior leaders need visibility into strategy, middle managers need clarity on their evolving roles, and frontline teams need reassurance about day-to-day stability. Creating space for feedback through checkins, town halls, or anonymous surveys helps leadership address concerns early and maintain trust during periods of change.
Retention bonuses and short-term incentives
Retention bonuses should complement, not replace, short-term incentives or annual performance bonuses. Simple cash retention bonuses tied to a set date or a key milestone acknowledge loyalty
Words Rachel Quinn, Managing Partner, 3P Partners
and help maintain stability. Short-term incentives linked to role-specific KPIs, such as gross margin targets for sales leaders or cost control metrics for operations, are more effective than blanket bonuses. Used together, these incentives support both retention and high performance during periods of change.
“Financial incentives, development opportunities, and clear communication should be tailored to each level of the business.”
Long term incentives linked to value creation
Long-term incentives are a powerful way to align senior leaders with ownership during and after a transition. Equity, performance rights, or share appreciation rights that vest over 3–5 years give leaders a clear stake in the business’s future, especially when tied to measurable outcomes like EBITDA growth or a successful exit. In some cases, alignment can be deepened by offering select leaders the opportunity to co-invest, a common practice in PE-backed, middle-market FMCG businesses. These programs work best when simple, transparent, and matched to each leader’s level of influence, supported by regular updates on company performance and their contribution to enterprise value.
Career growth and visibility
Many high-potential employees are motivated by growth and impact. Involving them in integration planning, exposing them to the Board, or outlining a path to more senior roles can significantly improve retention. Not all high performers want to manage people – some prefer technical or project-based leadership roles. Providing development tracks such as leading a capital project, launching a product line, or owning a process improvement initiative gives them meaningful progression without forcing a move into management. Understanding individual motivations and aligning opportunities accordingly is critical during times of change.
Conclusion
Retaining key talent during an ownership transition requires a structured approach. Financial incentives, development opportunities, and clear communication should be tailored to each level of the business. Senior leaders benefit from equity-based alignment and visibility into strategic goals. Mid-level managers respond well to project-based incentives and progression pathways. Frontline teams value tangible, immediate rewards tied to clear outcomes. When done well, this approach reduces disruption, maintains momentum, and keeps your best people engaged. ■
One in a million
Maureen O’Farrell, Store Manager of Coonamble Roadhouse, has been awarded the Shell Global Frontline Hero for 2024.
MAUREEN O’FARRELL FROM Coonamble Roadhouse has bested a million other Shell staff around the world to win the Shell Global Frontline Hero for 2024.
O’Farrell was chosen as the winner from five regional finalists at Shell’s prestigious Smiling Stars event in Toronto, Canada. The award acknowledges her exceptional leadership, team spirit and commitment to customer service.
“I was so chuffed,” she said. “But more than anything, I felt it was a win for my staff, the Roadhouse, my boss and Viva Energy. It wasn’t just a win for me; it was a win for everyone.”
The journey to global recognition began earlier this year when O’Farrell was named Service Champion at the Viva Energy Conference, representing Australian Shell-branded sites. She then progressed to win the title for Shell’s Licensed Markets, a region comprising independently owned and operated sites in countries outside Shell’s core operating regions, before going on to be crowned the overall global winner.
With over 17,000 sites in the licensed markets category alone, O’Farrell’s selection was no small feat.
“Even getting chosen to attend the Smiling Stars awards felt like winning. I never expected to go that far,” said O’Farrell.
The community of Coonamble, a remote town of around 3,000 residents, has rallied behind O’Farrell’s achievement.
“Everyone’s been so shocked and proud. People are saying I’ve put Coonamble on the map. Our town is quite remote, about two hours northwest of Dubbo, and for a small place like ours, this is huge.”
Stephen Crystal, Head of Dealer Operations – Viva Energy Australia (Licensee of Shell), said O’Farrell is a deserving winner of the Shell Global Frontline award.
“Maureen’s passion, energy and empathy shines through in everything that she does. That is why Maureen has been able to build strong connections with her customers, staff and the local community.
“At Viva Energy, we are proud of the great work that Maureen does, and this award is fantastic recognition for Maureen and the whole team at Coonamble Roadhouse. Congratulations Maureen on this wonderful achievement.”
O’Farrell credits her team of 17 for the Roadhouse’s ongoing success.
“It took me years to get the right staff, but I’ve got them now. They’re always positive and the customers love coming in because they get happy service, fresh food, clean toilets – it all makes a difference.”
Despite the award being presented to her individually, O’Farrell was quick to highlight others who played a role in her journey, including her boss Rob Kirby, and Bec Crofts, who manages the nearby Cobar Auto Port, who also received recognition at the national level.
O’Farrell also paid tribute to the broader Australian delegation who attended the awards.
“The Australian group were just an amazing group of people who were there for their own wins as well, so a big congratulations to them too.
“Also, a big thank you to Gisela Spedicato, who I know put a lot of time into coordinating the video and putting it all together. It was the video that got the votes, so a big thanks to her as well. And thanks to Viva Energy for nominating me, I wouldn’t have had this once-in-a-lifetime experience without that.”
The Coonamble Roadhouse hosted a “Christmas in July” party so all staff could celebrate the milestone together.
“I wouldn’t have won without the staff behind me. This is our win.” ■
“Everyone’s been so shocked and proud. People are saying I’ve put Coonamble on the map. Our town is quite remote, about two hours northwest of Dubbo, and for a small place like ours, this is huge.”
– Maureen O’Farrell, Store Manager, Coonamble Roadhouse
Bottom: Maureen O Farrell, Jevan Bouzo, Eddy Nader
APCO launches first Anderson’s Supermarket at new Mt Duneed site
APCO HAS OFFICIALLY opened its new Mt Duneed location, introducing a bold new concept for the familyowned service station brand with the debut of its first Anderson’s Supermarket.
“This is the beginning of a new era for APCO,” says APCO Director, Robert Anderson. “The APCO business of today originated from ‘Anderson Petroleum Company’, which began 56 years ago, by my parents Ron and Margaret Anderson. So, there is something quite nostalgic about resonating the Anderson name once again within the business, as Anderson’s Supermarket.”
The new site blends APCO’s popular Café 24-7 fresh food and barista coffee offering with a fully stocked supermarket, providing Mt Duneed locals with a onestop destination for fuel, takeaway, groceries, and fresh produce. The store features fortnightly specials and pricing comparable to major supermarkets.
“Mt Duneed is our most exciting store to date… We’re proud to offer a supermarket experience that reflects our values: trusted, dependable and convenient with good old-fashioned APCO service to our local community,” Anderson says.
bp Ingham re-opens after flood repairs
BP INGHAM HAS officially re-opened, welcoming customers back after months of disruption caused by devastating floods earlier this year.
In February, severe flooding across North and Far North Queensland saw waters rise to 1.5 metres at the Ingham site, forcing its closure for six weeks. During that time, the team worked quickly to establish a temporary retail set-up to continue serving the local community while restoration works were underway.
As part of the repairs, bp has upgraded the site with an improved store layout to better support customers and enhance their experience in-store.
Harry Phillipou steps into new GM role at Pacific Optics
PACIFIC OPTICS HAS announced the appointment of Harry Phillipou as General Manager of Independent and Field Channel, reinforcing its commitment to the independent convenience sector.
Phillipou, who has spent 13 years with Pacific Optics and more than 28 years in the industry, said the role reflects his longstanding passion for supporting independent retailers.
“This appointment means so much to me, as I have always been a massive advocate for independent operators in the channel,” he said.
“This is a chance to… really focus on adding value to our customers.”
In his new role, Phillipou will oversee field teams and State Managers, with a clear focus on delivering exceptional service.
“The main focus is to deliver gold standard service. We are the best in the business, and we want to ensure our customers are receiving our best.”
He said he’ll bring a customer-first approach to the role, and looking ahead, aims to strengthen relationships, refine in-store execution, and drive growth.
“My most key learning is to put every effort and care into our customers and truly help them to grow,” he says.
“[I look forward to] being able to turn my real passion into action, and to make independent trade better and help grow our fantastic industry as a whole.”
Shane Glassby, bp retail market manager for Queensland, praised the dedication and resilience shown by the Ingham team over the past few months.
“It’s been a huge 2025 for our team at bp Ingham and they’ve really weathered the storm,” Glassby said.
He added that the team is eager to welcome back customers after such a challenging period.
“I’m so glad to see the whole team back together again after a tough few months of closures and temporary operations. Our doors are open, and we’re looking forward to welcoming our community back in-store.”
With repairs now complete and operations returning to normal, the team is focused on reconnecting with customers and providing a refreshed experience at the upgraded store.
Accredited Distributors Trade Show breaks records
A lively showcase of innovation, recognition and record-breaking results energised Accredited Distributors’ biggest trade show yet.
ACCREDITED DISTRIBUTORS HAS set new records with its annual trade show in Melbourne, achieving milestone results in both sales and attendance.
Held on 2 July at Marvel Stadium, the event welcomed 2010 guests, and generated just over $10 million in sales, from 6579 orders placed throughout the day. A total of 81 exhibitors showcased their products, creating a vibrant atmosphere with eye-catching stands and engaging activities.
Highlights included the iconic Red Bull car displayed in the foyer and Smith’s launch of Twisties Fairy Floss, complete with a live fairy floss machine at their stand. Prizes and product samples added to the day’s fun, with multiple suppliers describing the show as extremely successful and busy.
Later that evening, guests gathered at Showtime Event Centre for networking and the presentation of awards recognising top achievers across the business.
Craig Bain and Stuart Hobbs, Directors of Accredited Distributors, presented the awards and thanked their team and suppliers for their ongoing support and commitment.
The Terry Booth Award, named in honour of the company’s founding owner, was presented to Sue Adams, Senior Buyer and Claims Manager, recognising her outstanding service.
The event closed with attendees enjoying drinks, cocktails made with Red Bull, and a chance to celebrate a record-breaking day for the Accredited Distributors team and their valued partners. ■
Craig Bain & Stuart Hobbs along with the Smiths Account mangers – winner of best display
AWARD WINNERS
Branch Representative Awards
Dandenong: Anthony Formoso (Smiths/PepsiCo)
Albury: Peter Tackle (Smiths/PepsiCo)
Bendigo: Aaron Planel (Red Bull)
Geelong: Jordan Sutherland (AIT) and Aaron Planel (Red Bull)
Account Manager of the Year (joint winners)
Sean Bedggood (Mondelez)
George Andreou (Red Bull)
Additional award winners included:
Best Overall Display: Smiths/PepsiCo
Runner Up Best Display: Nippy’s
Supplier of the Year (under $2 million): Bundaberg Brewed Drinks
Supplier of the Year ($2–$6 million): Aus Bev
Supplier of the Year (over $6 million): Smiths/PepsiCo
Beak & Johnston returns to family roots
Tom Woodbridge reflects on a new era of family ownership, innovation and purpose-led food leadership.
BEAK & JOHNSTON has entered a fresh chapter, returning to full family ownership under the leadership of its original founding shareholders. CEO Tom Woodbridge says the transition marks a pivotal moment in the company’s nearly 40-year history.
“Beak & Johnston has entered an exciting new chapter, returning to its origins as a proudly independent, family-owned business,” Woodbridge says. “This transition follows the divestment of our ready meals facility in Arndell Park and our site in New Zealand to Woolworths.”
Now streamlined and refocused, the company is centred around its flagship Greenacre facility in New South Wales, which specialises in premium slow-cooked, sous vide and kettle-cooked products. It also maintains a key manufacturing partnership with CJ Foods for its dumpling range.
“This return to family ownership strengthens our identity and values,” Woodbridge says. “It enables us to make decisions with clarity, speed, and purpose, always putting our people, partners, and customers first.”
Beyond structural change, the shift signifies a cultural recommitment to Beak & Johnston’s founding principles.
“As a family-owned business, we are deeply invested in the long-term success of our people, our partners, and the communities we serve. It gives us the independence to lead with values, not just balance sheets.”
This renewed independence gives Beak & Johnston greater agility to innovate and adapt quickly to market needs.
“We’re re-energised around our purpose – Making Life Easy with Delicious Food – and we see this next chapter as an opportunity to reimagine what it means to be a modern Australian food company.”
With a streamlined structure and greater autonomy, Beak & Johnston is doubling down on its customer-first approach, aiming to respond more quickly and effectively to the evolving needs of retailers, foodservice operators and consumers.
“Our customer focus has never been stronger,” Woodbridge says. “What sets us apart is our ability to listen closely to our customers, anticipate their needs, and work collaboratively to create tailored, valuedriven solutions.”
Looking ahead, Woodbridge outlines three core pillars that will guide Beak & Johnston’s strategy over the next 12 to 24 months: people, customers and purpose.
“We’re focused on creating a culture where our values are not just words on a wall, but a lived experience,” he explains. “We’re also doubling down on understanding our customers – what they need, what inspires them, and how we can help make life easier through better food.”
Evolving consumer preferences are also shaping the business’s innovation pipeline.
“We’re seeing strong and sustained demand for products that are high in protein, clean in ingredients, and simple to prepare – without compromising on taste,” Woodbridge says.
“Consumers are busier than ever, so they’re looking for ‘effortless food’ – meals and components that are ready when they are, but still feel home-cooked.”
He adds that global flavours and premium experiences are also in demand, noting the popularity of products like Korean-style dumplings and slowcooked lamb shoulder.
Woodbridge credits the Beak family’s legacy with guiding his leadership approach.
“One of the most enduring lessons is the power of backing people – believing in them, supporting them, and giving them the freedom to think big,” he says.
“We’re not just building a food business – we’re building a workplace where people feel seen, valued, and empowered to grow.” ■
Top left: Beak & Johnston’s people who bring the company values to life
Top right: Making life easy with delicious Beak & Sons range
IN SLOW-COOKED PERFECTI PERFECTIO ON N
EXPLORE OUR RANGE OF CRAFTED FOR CONVENIENCE WITHOUT COMPROMISING ON FLAVOUR.
RESTAURANT-QUALITY | SLOW-COOKED FOR HOURS | FLAVOUR-PACKED and ready in minutes. Perfect for busy weeknights or effortless weekend entertaining.
A FAMILY TRADITION SINCE 1910
Beak & Sons brings OVER A CENTURY OF EXPERTISE to your table. Our exciting new packaging reflects our commitment to quality and innovation, making every meal a moment to savour.
This product is DUAL-ORIENTED for versatile merchandising.
Mobil to commence Altona refinery demolition
MOBIL BEGAN DEMOLITION works at its former Altona refinery site in August 2025, marking the next stage in the site’s transformation into a fuel import and storage terminal.
The works will involve dismantling tanks, former refinery process units and associated infrastructure, with completion expected by the end of 2027.
“Now it’s time to say goodbye to the former refinery facilities,” Mobil said in a statement. “Soon you may start to notice a gradual change to the Altona North skyline.”
Mobil ceased refining operations at the site in 2021, after nearly 75 years, to strengthen fuel security. The site now helps supply
around 40 per cent of Victoria’s fuel and has expanded storage capacity by almost 250 million litres.
Mobil Melbourne Terminal Manager Rhys Kelly said the demolition has been carefully planned to ensure safety and minimise disruption.
“Demolition of former refinery infrastructure is a complex task… we will carefully plan the demolition works to minimise impacts on our neighbours,” he said.
Mobil added that daytime work scheduling, dust suppression, and close monitoring will be used to reduce impacts. The company is also exploring options to make parts of the site available for future alternative use, subject to rezoning.
NRMA calls for national EV charger accessibility standard
THE NRMA IS calling on Australian governments to introduce a nationally consistent standard for electric vehicle (EV) charging site accessibility, as EV uptake grows and infrastructure rapidly expands.
A new report from the organisation highlights that while the rollout is progressing, design standards must evolve to ensure inclusive access for all – particularly the 21 per cent of Australians living with disability. Developed in consultation with Get Skilled Access, the NRMA’s proposed standard includes chargers installed at ground level on firm, level surfaces with gentle gradients for improved mobility. Bollards are strategically placed to protect equipment without obstructing movement.
NRMA Chief of Staff Kerry Brophy said the proposed design is rooted in universal design principles to ensure equitable access nationwide.
“The lack of a dedicated, nationally consistent accessibility code creates confusion, limits implementation, and risks excluding people with disability from participation in the EV transition,” Brophy said.
The report recommends governments establish a national standard, prioritise accessible designs in funding programs, include accessibility in national EV strategies, and audit existing bays for upgrades.
The proposed design has already been implemented at the Liverpool Catholic Club in NSW, with the NRMA aiming to apply it at future sites as it expands its national charging network.
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Risk of east coast gas shortfall looms in 2025–26
AUSTRALIA’S EAST COAST could face a gas shortfall from late 2025 and throughout 2026 if uncontracted gas from Queensland LNG producers is exported.
The ACCC’s latest gas inquiry report outlines a worsening shortterm supply outlook despite a recent easing in prices.
Anna Brakey, ACCC Commissioner, said gas policy in recent years has largely been directed towards the LNG producers to ensure that their uncontracted gas is available in the short term to avert domestic shortfalls.
“For long-term energy security and affordability, however, it is critical to address underlying barriers to more efficient investment in domestic supply.
“The LNG exporters are the only producers with discretion to either export their uncontracted gas, or supply it into the domestic market, so understanding what can affect this ‘swing gas’ and the decisions they could make about gas will be necessary for consideration of options to manage shortfall risks and for effective policy responses.”
The commission now forecasts a range of outcomes for the fourth quarter of 2025, from a 2 petajoule (PJ) shortfall to an 11 PJ surplus.
There remains a risk of supply shortages across 2026 if southern states continue to depend on Queensland as local reserves decline.
While the medium-term outlook is unchanged – with structural shortfalls still expected from 2028 – there are concerns about the lack of investment in new supply.
“For long-term energy security and affordability, however, it is critical to address underlying barriers to more efficient investment in domestic supply,” Brakey said.
The report recommends tackling long-standing impediments to developing gas reserves by a wider range of suppliers. It identifies Queensland’s gas reserves as central to meeting domestic needs.
Despite recent price drops, current gas prices remain above pre2022 levels. From June to December 2024, producer offers for 2025 supply averaged $13.34 per gigajoule (GJ), down 10 per cent. Retailer offers to commercial and industrial users fell seven per cent to $14.34 per GJ.
“Gas prices eased over the past six months, reflecting movements in international prices and an increase in market activity following implementation of the Gas Code,” Brakey said. “However, prices continue to be higher than pre-2022 levels.”
Australia’s first public hydrogen refuelling station opens
VIVA ENERGY HAS opened Australia’s first public hydrogen refuelling station, marking a key step in the shift to low-emissions transport.
Opened on 13 June at Viva Energy’s Geelong Energy Hub, the station will serve a fleet of hydrogen-powered heavy vehicles operating in the region. The launch was attended by Deputy Prime Minister Richard Marles and Victorian Minister for Climate Action, Energy and Resources Lily D’Ambrosio.
Lachlan Pfeiffer, Chief Strategy Officer at Viva Energy, said the refuelling station reflects the company’s commitment to energy innovation and emissions reduction.
“By providing hydrogen as an alternative fuel, we are aiming to reduce emissions and contribute to the development of a more sustainable heavy transport sector in Australia.
“Offering hydrogen refuelling alongside fast charging for commercial EV vehicles – and the potential for renewable diesel in the future – is recognition that we believe the pathway to net zero will require a mix of new fuels and technologies alongside traditional offerings.”
The facility includes a 2.5-megawatt electrolyser that produces renewable hydrogen using recycled water from Barwon Water’s
Northern Water Plant. It will support prime movers, buses, and rubbish trucks operated by local businesses.
The site also provides fast charging for commercial electric vehicles and conventional diesel refuelling, combining hydrogen and EV technologies to help reduce emissions from Australia’s heavy transport sector.
Australia’s first public hydrogen refuelling station at Viva Energy’s Geelong Energy Hub
NSW Government funds 549 new EV kerbside chargers
EV DRIVERS IN New South Wales will benefit from 549 new kerbside chargers across 130 suburbs, following a $2.8 million investment from the Minns Labor Government.
The funding, delivered through the EV Kerbside Charging Grants, has been awarded to five recipients – Charge Post, Connected Kerb, EVX, Plus ES and EF Asset Management – who will contribute an additional $2.2 million in private investment.
Paul Scully, Acting Minister for Climate Change and Energy, said expanding the charging network gives drivers the confidence they need to go electric, knowing ample charging options are readily available, even if they don’t have a garage or off-street parking.
“EVs give people the chance to slash household transport costs and accelerate our journey to net-zero emissions –every EV charger installed brings us closer to a cleaner, more affordable transport future.”
Chargers ranging from 7kW to 22kW will be installed on kerbsides and in council car parks over the next 12 mont hs. The infrastructure includes pole-mounted and pedestal units.
Chargers will be installed across 22 local government areas including City of Parramatta (70), Northern Beaches (66), City of Sydney (48), Newcastle City (48), Inner West (47), Ryde
City (42), Bayside (37), Ku-ring-gai (25), Hunter’s Hill (26), Strathfield (24), Hornsby Shire (22), Willoughby City (18), Penrith City (14), Wollongong City (12), The Hills Shire (10), Woollahra (9), Cumberland (9), Randwick City (7), Waverley (7), Shellharbour (4), Lane Cove (2), and Sutherland Shire (2).
The initiative complements existing programs supporting regional EV infrastructure, including the EV Destination and EV Fast Charging Grants.
Lowes Petroleum expands aviation fuel network
LOWES PETROLEUM’S AVIATION division, Lowes Air, now supplies aviation fuel across the eastern seaboard of Australia, extending from Queensland into New South Wales, Victoria, and Tasmania.
The Goondiwindi-based fuel provider expanded its aviation operations three years ago to meet growing demand from regional customers.
Troy Martin, Aviation Manager, said it was a natural progression to meet the demands of their regional customers.
“Today’s rural operations will more often than not have aviation equipment. Whether for crop dusting or contracted services or reducing the distance needed to get to a town for supplies, we can now service our rural customers like never before.”
Previously, the company’s aviation fuel was only available via Brisbane. Now, more than 1,000 customers hold aviation fuel cards.
“We always wanted to service all our customers’ refuelling needs, whether on the ground or in the air.
“But what has surprised us was the widespread acceptance and take up by customers. The business has grown exponentially. It has been pleasing to see how quickly it has grown from the start-up phase – delivering above the business plan.”
Lowes has also partnered exclusively with the Pilatus Owners Association of Australia. Pilatus aircraft are widely used in defence, medical services, charter operations and agribusiness.
In Tasmania, Lowes Air has helped expand operations at Barnbougle Golf Course by installing a solar-powered, off-grid payment terminal tank for JetA1 fuel. The system supports both tourism and emergency services in the remote area.
Richard Sattler, Barnbougle Golf Course owner, said fuel access had opened the course to international visitors.
“They can charter a plane from Melbourne, play a game and leave or stay the night. All without trying to fit in with airline schedules in or out of Launceston and Hobart and then travelling here by car. Not to mention the 1.6 million Australians who make domestic overnight trips to play golf.”
