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International Research Journal of Engineering and Technology (IRJET)

e-ISSN: 2395-0056

Volume: 12 Issue: 11 | Nov 2025

p-ISSN: 2395-0072

www.irjet.net

COLLEGE ENQUIRY CHATBOT Abisha J1, Mr Sathishkumar M2 1PG Student ,Department of 0f Computer Applications,Jaya College Of Arts

andScience,Thiruninravur,Tamilnadu,India

2Assistant Professor,Department 0f Computer Applications,Jaya College Of Arts and

Science,Thiruninravur,Tamilnadu,India ---------------------------------------------------------------------***---------------------------------------------------------------------

Abstract - In today’s digital age, instant access to

and relied on predefined scripts, which limited their ability to handle diverse user queries. However, with advancements in Natural Language Processing (NLP) and Machine Learning (ML), modern chatbots can now interpret user intent and learn from interactions.Dialogflow, Rasa, and IBM Watson have been widely used platforms for building intelligent conversational systems. Research by Daniel Jurafsky and James Martin (2020) emphasized the role of NLP in language understanding and human-computer interaction. These technologies have paved the way for efficient, domainspecific chatbots in fields such as healthcare, education, and e-commerce. [2]As students, we require many types of information regarding our college and university during our course. Sometimes getting this information is rather cumbersome and lengthy. Like getting information regarding our fees structure or the due fees remaining is a very lengthy process we have to go to administration building and find the correct window and then look for a no dues form then fill it with correct data and then submit it to the appropriate person and then that person will tell us our due fees. This is all long, hectic and unnecessary. We live in an age of computer science, where automation and simple procedures are easy to achieve. So why have this long and unnecessary process to get this trivial information. We as a computer science student are always looking forward to solving the problems around us using the technology that we learn and how to implement them to achieve ease of usage in real life.

information is essential for effective communication between educational institutions and students. Traditional enquiry methods are time-consuming and require manual effort from administrative staff. This paper presents the design and development of a College Enquiry Chatbot, an AI-driven conversational system that provides students and visitors with immediate responses to their queries. The chatbot uses Natural Language Processing (NLP) to interpret user inputs and generate accurate answers regarding college admissions, courses, faculty, and campus facilities. The system is developed using web technologies with a user-friendly interface, ensuring 24/7 availability and improved communication efficiency.

Key Words: Chatbot, Artificial Intelligence, Natural Language Processing, College Enquiry System, Web Application.

1.INTRODUCTION Chat bot was a computer application which may speak to human beings naturally, the way we interact with one another . It can replace a person's for several tasks of answering queries. A chat bot is an agent that interacts with users using simple language.[1] it had been built as an effort to fool humans. Several applications of chat bots like Customer Service, call centers etc. uses AI terminology to talk with user. one among the prime goals of chat bots is to resemble an intelligent human and make it difficult for the receiver of the conversation to know the important working along side various architecture and capabilities for his or her usage has widely broadened. These chat bots can prove sufficient to fool the user into believing they're “talking” to a person's being, but are very limited in improving their knowledge domain at runtime, and usually have a very little to no means of keeping track of all the conversational data. Chat bots makes use of machine learning to succeed in AI helping them to know the user query and supply an appropriate response. The chat bots are developed using the synthetic Intelligence terminology for communicating or interacting with the user. This consist a software which can be made up using codeigniter php framework and can help user to talk with machine

3.OBJECTIVES 1. The main object of the student in the College Enquiry Chat Board 2.Through this system, students can post their queries, get information about various departments, courses, events, and academic details instantly. 3.It helps students to save time and avoid manual enquiry processes. 4. To make enquiries about college details, courses, and admission procedures. 5.To get updates about exams, results, and events. 6. To communicate with faculty and admin directly through chat. 7.To create a digital platform that improves communication between students and college authorities. 4.EXISTING SYSTEM

2.LITERATURE REVIEW

In the existing system, college enquiries are typically handled manually through phone calls, emails, or in-person

Various studies have been conducted on chatbot technologies in education. Early systems were rule-based

Impact Factor value: 8.315

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