PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK.
The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.
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A helping hand
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Working as a professional heating engineer or plumber can be a hugely rewarding role, especially at this time of year. As the weather turns colder and people begin to switch dormant heating systems back on a number find themselves faced with a faulty system requiring attention. With customers then reaching out for help in difficult circumstances, the friendly professional plumber is ready to provide a helping hand to resolve the problem, returning warmth and hot water to a household.
But the role, however rewarding, can also be a demanding one: technically challenging and at times physically tough. Diagnosing faults, communicating with customers, working in confined spaces (and in many cases running a business as well) can take its toll.
Consequently, a number of installers also require a bit of help from time-to-time, which can be really valuable and prevent problems from escalating. Whether that is reaching out to a manufacturer for some technical support, asking a fellow installer for some thoughts on how to resolve an issue or just a chat with a colleague to let off some steam.
Adding to the challenges for some is the move away from traditional systems towards low carbon heating. Learning about a new technology while also doing the day-to-day job can be challenging. However, for those that wish to find out more about heat pumps there is an ever-growing variety of resources available. From videos, webinars and online training sessions to more conventional in-person courses and publications, there are many different avenues to gaining help. In this issue you’ll find a Low Carbon Heating feature, which begins on page 14.
Notably, numerous Heat Pump manufacturers have created pathways and programmes to help support installers looking to further their knowledge of these systems.
Installers keen on adding Heat Pumps to their portfolio can now really lean-in to this help, with manufacturers increasingly keen to partner with new installers.
Reaching out for a bit of support – whatever form that may take – could not only help installers get through a tricky patch or resolve a technical problem but also access new business opportunities.
*A number of resources are available for installers in need of Wellbeing Support, including from industry charity Band of Builders. For more information www.rdr.link/pbu001
Jonathan Cole EDITOR
DAIKIN UK MOVES RESIDENTIAL AFTERSALES TO ROBERT HEATH HEATING
Daikin UK has announced it has altered its aftersales service by transferring all residential operations in England and Wales to Robert Heath Heating, following its acquisition of the company in January 2024.
From 10th September 2025, all residential service requests in England and Wales, including heat pump maintenance, repairs and warranty work, have been handled by Robert Heath Heating. Daikin UK continues to deliver residential service in Scotland and Northern Ireland.
Anthony Dimou, Deputy Managing Director of Daikin UK, said: “The successful transfer of our residential service operations to Robert Heath Heating is a milestone for Daikin in the UK. Customers want the assurance that their heat pump will be supported long after installation. With Robert Heath Heating as part of our Group, we now have the dedicated scale, technology and expertise to deliver that reassurance at pace and with consistency.”
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VAILLANT AND GLOW-WORMCOMBINE LOYALTY PROGRAMMES
Vaillant and Glow-worm have announced that they are combing their loyalty programmes under the name, myREWARDS.
The new platform brings together the two brands and has been designed to give installers the option to access rewards whether they choose to install products from one or both brands. The company says cash rewards can be redeemed against e-vouchers, digital Mastercards, technology and tools, while points can be used against workwear and branded merchandise.
Installers can also progress through tiers to access additional business advantages, such as further extended warranties. According to the companies the new, dual-branded platform will also be the place to visit for ongoing business support, advice, and training options.
To get started, installers will need to download the new myREWARDS app or go to myrewards.uk.com. New installers to the brands will need to sign up, but existing Advance or Club Energy installers will be able to log in with their existing username.
To coincide with the launch of myREWARDS, a new dual-branded incentive for installers, VIP Escapes, has also been launched. Through the promotion up to 60 couple’s spaces will be available for a trip to Hong Kong. Steve Cipriano, Commercial Director at Vaillant, said: “The all-new myREWARDS loyalty platform offers a range of great benefits for installers of both Vaillant and Glow-worm solutions in one place.
“Once they download the myREWARDS app, existing installers can continue building points on their previous totals. We are also delighted to launch our VIP Escapes promotion, which will see 60 couples qualify for a memorable trip to experience the sights and sounds of Hong Kong.”
For more information about myREWARDS and VIP Escapes please www.rdr.link/pbu002
Data from MCS indicates that in August there were over 245,000 certified small-scale renewables installations.
Ian Rippin, CEO at MCS (Microgeneration Certification Scheme), commented: “Figures from the MCS Data Dashboard show that battery storage continues its strong year with a total of 3,217 certified installations in August – a 105% increase on August 2024. With the Scheme now surpassing 50,000 all-time battery storage installations, more than half of these have been installed in 2025.
“The latest data also shows that there were almost 4,700 certified heat pump installations in August, as consumers continue to make the transition to low-carbon heating, driven by initiatives such as the Boiler Upgrade Scheme (BUS). This now means there have been over 40,000 heat pump installations in 2025.”
HALFOFPLUMBERSHAVERAISEDPRICES IN LAST12MONTHS
More than half (52%) of UK plumbers have raised their rates in the last year, according to research by Wavin.
Rising costs were revealed as the biggest impact of the cost-of-living crisis on the industry, highlighted by 61% of plumbers surveyed by the plumbing and drainage manufacturer. After higher costs, customers cancelling or delaying jobs was chosen by 58% as the biggest way in which the cost-of-living crisis is still affecting plumbers. Almost half (49%) of plumbers told researchers they choose to focus on higher value jobs while 48% said they had absorbed costs to win work, rather than charging higher rates.
“The cost-of-living crisis may have dropped from the headlines, but this new data shows that it’s still having a huge impact in one of our most important trades,” said Dan Scott, VP of Northern Europe at Wavin.
EDFHEATPUMPS LAUNCHESHPIN DIRECT
EDF Heat Pumps has launched a new umbrella scheme, HPIN Direct, designed to make heat pump installation more accessible for installers across the UK.
In partnership with Daikin UK, HPIN Direct has been created with an aim of removing the financial and administrative barriers for small business heat pump installers. Clayton Browne, Managing Director at EDF Heat Pumps said: “We often hear there are not enough installers for the demand in heat pumps. With HPIN Direct, we are changing this, opening the door so that we can get thousands more installers trained and installing heat pumps – it’s an exciting opportunity for the industry.”
Through HPIN Direct installers can install heat pumps without becoming MCS certified themselves. HPIN Direct will provide training for local heat pump installers and give them access to Boiler Upgrade Scheme funding for projects.
With HPIN Direct, EDF Heat Pumps will take care of the design and commissioning of heat pump systems, as well as MCS certification and funding applications for the Boiler Upgrade Scheme. The organisation says there are no monthly or annual subscription fees. Iain Bevan, Residential New Business Director at Daikin UK said: “The demand for heat pump installers is growing ever more urgent – with the current shortage of installers holding back heat pump adoption in the UK market. So, it’s great news that HPIN Direct is changing the game. HPIN and Daikin UK will train and develop a network of local installers across the UK, so they can support their local communities and get more heat pumps into UK homes.”
FERNOXLAUNCHES NEWMOBILEAPP ANDWEBPORTAL
Fernox has announced the launch of its newly refreshed mobile application.
The company says that the update delivers a smarter, faster, and more intuitive experience for installers and heating engineers, offering a range of upgraded features designed to streamline on-site system, postal testing, and reporting.
It says the enhanced app is engineered to save time and boost efficiency with real-time tools for water testing, treatment recommendations, and easy access to technical documentation.
“The updated Fernox app was designed with the installer in mind –providing practical tools that make testing quicker and more convenient on-site," said Mike Skivington, UK & Ireland Sales Director at Fernox. "This upgrade reflects our mission to deliver smarter solutions that support heating engineers in maintaining system health and performance.”
To watch Fernox’s Instant System Test Demo please www.rdr.link/pbu003
CONSUMERS UNPREPARED FOR ABOILER BREAKDOWN
New research from consumer organisation Which? shows that three quarters (75%) of homeowners surveyed with an older heating system are not prepared in the event they should need to replace their boiler.
A quarter (27%) of them are taking a ‘wait until it breaks’ approach.
While many (60%) homeowners surveyed have their boiler serviced once a year as recommended, seven per cent say they never have their boiler serviced and a further 31 per cent do so less than once a year.
While many homeowners surveyed would opt for a like-for-like gas boiler replacement (76%) 15% were considering a heat pump. The research also found that over two thirds (68%) of homeowners surveyed with older boilers hadn’t been given any information on when or how to replace their heating system.
Unnecessary stress
The Which? study draws on two surveys: one of households with an older heating system, and a second of households who have replaced their boiler in the last two years.
Jenny King, Head of Home Energy at Which? said: “Our research shows that too many households are unwittingly leaving themselves vulnerable to boiler breakdowns, often resulting in emergency call outs to installers during the coldest and busiest time of the year.
“This creates unnecessary stress for consumers and extra pressure for traders. By starting the conversation earlier, installers can help to ease this pressure, build stronger customer relationships and take a lead in helping households explore new low-carbon heating options.”
For more information, please www.rdr.link/pbu004
INTERGASHEATINGSOLUTIONS ANNOUNCESNEWMD
Intergas Heating, part of Rheem Europe, has announced the appointment of Vishavjeet Sodhi as its new Managing Director.
The company says that in the role of Managing Director, Vish will oversee the company’s strategic direction, operations, and growth initiatives.
Arno La Haye, Managing Director of Rheem Europe, said: “I’m very excited and proud that Vish will lead Rheem’s business in the UK and Ireland. Vish brings long-lasting experience in the global heating and AC market and a deep knowledge of its product portfolio. Vish will lead our ambitious growth strategy in sustainable heating solutions, like Air to Water Heat Pumps, Cylinders, and Hybrid Heat Pumps.”
Vish said: “I look forward to working closely with the Intergas UK team and customers to understand how we can develop and grow our businesses together.”
SAMSUNG ANNOUNCESPARTNERSHIP WITH HOMESERVE
Samsung Climate Solutions has announced a partnership with national home assistance provider, HomeServe, designed to grow its service coverage for its heat pump customers.
Samsung says the collaboration will allow the company to expand its existing service and repair network, providing homeowners and heat pump installers with the assurance needed when selecting and installing its solutions.
As part of the partnership, Samsung’s heat pump customers will be able to take advantage of HomeServe’s offering, to service and maintain their heat pumps. HomeServe’s service plans will be available for all products covered by applicable Samsung heat pump warranty terms and conditions.
Paul Price, Head of Technical at Samsung Climate Solutions, said: “We remain committed to supporting homeowners who are looking to change the way they heat their homes and transition to heat pumps. Regular heat pump maintenance is crucial and partnering with HomeServe makes this easier than ever. The support Samsung offers its customers has always extended beyond the point of sale, and we look forward to strengthening the protection and aftercare offered to our customers.”
STELRAD PUBLISHES EPDFORPANEL RADIATORS
Stelrad Radiators has published an Environmental Product Declaration (EPD) covering its entire UK steel panel portfolio. This declaration covers 44 product ranges, including K3s, verticals, flat front and coloured products.
“Publishing this EPD demonstrates our commitment to sustainability. By sharing transparent data, we build trust, drive improvement and contribute to the long-term success of our company and customers. This publication directly supports our Fit for the Future sustainability framework and our core purpose of helping to heat homes sustainably,” said Andy Dent, Sustainability Manager at Stelrad.
HWA’SCHARTERSCHEME DESIGNEDTO DRIVESTANDARDS
The Hot Water Association’s (HWA) Charter Scheme is an industry initiative designed to give installers and consumers confidence that hot water storage products and associated components meet the highest standards of quality, safety and compliance.
The HWA Charter establishes a Code of Practice that all members must follow, covering everything from product compliance and clear technical documentation through to aftersales support and warranties. Members are subject to regular independent audits to ensure ongoing compliance.
The Charter is focused on hot water storage equipment and ancillary products such as controls and pre-plumbed components, ensuring consistency and clarity for manufacturers, installers and end-users alike. Stuart Elsy, Chair of the HWA, said: “The HWA Charter Scheme represents a significant step forward for our industry. By setting clear, independently audited standards, the Charter not only raises the bar for product quality and compliance but also builds confidence with installers and consumers alike. We are proud to provide a framework that gives assurance, clarity and consistency across the hot water sector.”
RELATIONSHIP BETWEEN TRADESPEOPLE AND PUBLIC REVEALED
New research by NICEIC has highlighted the relationship between tradespeople and the public, noting that only 63% of people would offer a tradesperson a cup of tea.
Older people, aged 55 or over, are more likely to make this gesture (81%) than younger people, with 45% of people aged 25-34 admitting they would do the same.
Around 16% of respondents said they have or would watch tradespeople closely while they worked, a behaviour most common among those aged 25–34 (26%), but far less so for those aged 55+ (only 3%).
Generational divide
Almost half of people (46%) wouldn’t let a tradesperson use their toilet. Respondents aged 55+ are the most likely to do so (71%), but only 34% of 25–34-year-olds would offer the use of their loo.
Paul Collins, Technical Director at NICEIC, commented: “There’s a clear generational divide in how people interact with tradespeople. Young people are less likely to offer up a cup of tea, let them use their toilet, and strike up a casual conversation. This could mean friendly gestures become a thing of the past.”
CARHARTT’S ACTIVE JAC CELEBRATES ITS 50 TH ANNIVERSARY
Carhartt is marking 50 years of its Active Jac jacket. The company says that for five decades, the Active Jac has been worn by people who put in the hard work whatever the weather.
To mark the milestone, it is releasing a series of limited-edition designs inspired by pieces from the archives.
“Since 1975, the Active Jac has stood as a symbol of perseverance and progress for the tradespeople shaping our world and as proof of Carhartt’s commitment to making durable gear built to last,” said Susan Hennike, Chief Brand Officer at Carhartt. “Drawing on our heritage, the 50th Anniversary Active Jacs honour five decades of hard work and look ahead to the limitless possibilities still to come.”
New styles
Originally released in denim with a red flannel lining, the Active Jac evolved into the legendary Brown Duck version in 1979. Since then, it has been reimagined in flame-resistant editions, camo prints, women’s fits and fashion collaborations.
For the anniversary, Carhartt is introducing limited styles inspired by the past. These include a Southwest edition featuring a Native American pattern by Bethany Yellowtail, the return of Industry Red, a cult colour from the 1990s, a washable waxed cotton version and the Full Swing™ Loose Fit Washed Duck Insulated Active Jac with stretch panels and Cordura® reinforcements.
BAXI APPOINTSNEW MD FOR UK & IRELAND
Baxi, part of the BDR Thermea Group, has announced the appointment of Jason Baldock as the new MD for Baxi UK & Ireland.
This follows the news that out-going MD and Dutch national Jan Rijnen has re-located to head up sister BDR company Remeha, covering the Belgium, Netherlands and Luxembourg (Benelux) region.
Jason has 29 years’ experience in commercial and project delivery roles, most recently as MD of Alstom UK & Ireland Digital and Integrated Systems division since 2020. Commenting on his appointment, Jason said; “I am truly excited to be joining Baxi UK & Ireland and look forward to building on the company’s strong heritage and exploring new opportunities as we embrace the decarbonisation agenda.”
NEWCAMPAIGNURGESCONSIDERATION OF RURALCOMMUNITIES
A new campaign is calling for fair low carbon energy options for rural communities. The ‘ready for renewable’ campaign was launched at Labour’s Rural Reception on 28th September 2025. The campaign asks for policymakers to ensure rural areas and their energy needs are recognised in the renewable energy transition. Francesca Kirtley-Paine, Public Affairs Manager at Liquid Gas UK said: “People need practical, affordable energy choices that reduce emissions while keeping homes warm. The difference between what heating system works efficiently for a modern, urban home, versus older off-grid properties is stark.”
Mrs Kirtley-Paine continued: “Rural people deserve to have a choice over how to heat their homes, while also reducing their emissions. This campaign highlights the availability of alternative decarbonisation options for all, ensuring rural communities are fairly included in the transition and that no one is left behind.”
For more information please www.rdr.link/pbu005
BEAMA RELAUNCHES ‘WHAT SHOULDI DO?’ PAPER
BEAMA has relaunched its paper, What Should I Do?, now updated with a new Heat Options Matrix, which it says provides policymakers and industry with a framework to identify and support ‘the good’ in heat electrification. BEAMA says that the updated publication strengthens the case for including a wider range of electric heat and hot water technologies across all Government incentive programmes.
BEAMA CEO Yselkla Farmer said: “By adding the Heat Options Matrix to What Should I Do?, we are equipping Government, industry, and households with the clarity needed to make the right choices. The political message is simple: provide viable and sustainable options for every home and help consumers answer the question ‘what should I do?’.”
For more information please www.rdr.link/pbu006
Elec t ric OPPORTUNITY
Richard Prince, Business Development Director at Advance Appliances explores how and where electric boilers can be used and provides some advice on installation.
Q What kind of installations are electric boilers typically used for?
Electric boilers are suitable for a wide variety of installations, for instance Residential Properties such as flats and apartments where wet central heating or underfloor heating are required. Commercial and Industrial settings such as office blocks, schools, hospitals where gas and oil are not permitted and also environmentally sensitive areas such as ultra-low emission zones or in buildings with renewable energy.
Q What outputs are available and what flow temperatures can be achieved?
Electric boilers are available in the UK for both single phase and three phase supply, for domestic properties you will see a typical range of 6 to 15kW however there are boilers out there with up to 36kW output, these units typically supply a flow temperature of up to 80°C with models available for specific outputs such as underfloor or low temperature heating systems. Commercial units are available with much larger outputs and the ability to cascade.
Q
What are the advantages of an electric boiler?
Electric boilers come with lots of advantages over fossil fuel alternatives, for instance there is no combustion so the use of a flue is not required eliminating the risk of potential carbon monoxide leaks.
When looking at an installation of an electric boiler it is important to consider the complete system
They are easy to install they are generally less disruptive and quicker to fit than alternative boilers, this also means that they are require a lot less maintenance over their lifetime. Some people are drawn to electric boilers as they are environmentally flexible, they can be connected to smart tariffs, time of use tariffs, batteries and also renewable inputs. Finally, they are generally compact and quite in operation, this is a benefit to smaller properties where siting a boiler can be tricky and noise an issue.
Q Are electric boilers associated with a thermal store available?
Yes, there are many models available on the market which combine an electric boiler and a thermal store. This system gives the customer the benefits of an electric boiler which is quiet and efficient along with mains pressure domestic hot water fed from a thermal store.
QDo you have any installation advice for installers fitting an electric boiler?
When looking at an installation of an electric boiler it is important to consider the complete system, consider the electrical supply and circuit, what outputs do you have available and will it be single phase or three phase.
An electric boiler will require its own dedicated circuit which should comply with Building Standards (BS Regulations). When deciding where to install your boiler consider its location, ambient temperature and also access for future checks and inspections if required. Finally, compliance,
ensure that the installation is completed and that Part P and Part L of building regulations are followed.
QAre any qualifications required?
Installing or replacing an electric boiler must be done in accordance with UK Building Regulations and following Part P and Part L. All wiring must comply with British Standards (BS) and completed by an appropriately qualified person. Once an installation is completed it must be notified to building control or a competent person scheme, a
certificate of compliance is required to show that the installation adheres to current regulations.
QWhat kind of warranties are available?
Electric system or combination Boilers are typically supplied with a manufacturer’s two-year warranty, some with an option to extend further. Electric Boilers combined into a thermal store however carry up to 10-year warranty. It is important to understand the manufacturer’s warranty terms and conditions at the time of installation.
For more information please www.rdr.link/pbu007
Grant UK’s ‘Start With Grant’ scheme has been designed to give heating engineers in England and Wales the chance to gain real-world experience with heat pumps in their own homes. Anna Wakefield, Head of Internal Sales and Marketing at Grant UK, outlines the scheme and how it can help installers build skills, knowledge and confidence.
GETHANDS ON WITH HEAT PUMPS
When it comes to decarbonising homes, much of the focus has been on consumers, with grants, incentives and campaigns encouraging households to switch from fossil fuels. But the success of the transition also depends on installers. Trained, confident heat pump installers are key to delivering reliable, efficient systems which result in happier consumers and in turn, supports wider heat pump adoption and the move to net zero.
The Start With Grant scheme in England and Wales has turned the lens firmly on the installer, providing those who have never worked with heat pumps with a fully funded Aerona 290 air source heat pump system to fit in their own home. In addition to the heat pump, installers receive a hot water cylinder, volumiser, smart controller and installation kit, along with comprehensive support for training, commissioning and MCS sign-off. This provides them with practical experience of the technology, both during installation and throughout its use.
The idea was inspired by the Start at Home pilot in Scotland, run by Nesta and SNIPEF, which explored whether installing a heat pump at home could help newly trained installers gain confidence with the technology and feel equipped to recommend and install heat pumps for their customers.
Gain experience
For heating engineers who know fossil fuel boilers inside out but have little experience with renewables, the Start With Grant scheme bridges the gap. It allows them to learn hands-on by installing a heat pump in their own home and understand first-hand why correct siting and control setup make such a difference to performance.
Start With Grant is made for heating installers who are new to heat pumps. With this scheme, installers are supported throughout the entire installation process –from in-depth heat pump training and help with system design, to onsite commissioning and MCS sign off. Furthermore, an installer is never left on their own – Grant UK’s Technical Team is just a call away at any stage.
Funding is drawn from the Government’s Boiler Upgrade Scheme (BUS). Grant UK works with MCS partner, Heat Pump Go, to apply for and administer the BUS application on behalf of the installer, which is used to cover the cost of materials, support and MCS sign-off. Once the project is signed off, the installer also receives a £1,500 contribution towards installation costs.
The long-term benefits extend beyond the initial installation. Installers who complete the programme can join the
Grant G1 Scheme, unlocking a seven-year guarantee on their Aerona 290 heat pump and any future customer installations. For those with the pre-requisite plumbing and G3 qualifications, it also opens the door to installing MCS accredited projects via Heat Pump Go and access to BUS funding for their customers without having to be directly MCS approved themselves.
Driving the low-carbon transition
With the UK pushing towards net zero, schemes like Start With Grant highlight the importance of supporting the workforce as much as the technology itself. By helping
installers get hands-on experience with heat pumps in their own homes, barriers are lowered, skills are strengthened and confidence is built.
Living with a heat pump can been invaluable for an installer. It can provide greater assurance when talking to customers and allow them to highlight the benefits of the technology based on genuine experience.
For heating installers considering the move into low-carbon technology, Start With Grant offers an opportunity to build skills in a real-world way. Its combination of training, product knowledge and personal experience gives installers a head start in growing their business in the expanding heat pump market.
For more details on the Start with Grant scheme please www.rdr.link/pbu008
IHYBRID HEAT
t’s of course no secret we’re on a legally binding Net Zero target by 2050. On top of this, a good proportion of our carbon emissions come from home heating and hot water systems.
The UK is a country predominantly using gas-fired or oil-fired boilers with approximately 24 to 25 million homes heated that way. Low carbon heating means displacing these products, either with low carbon alternatives such as biogas, hydrogen or electricity.
For the majority, low carbon heating will be achieved by using low carbon electricity and mainly heat pumps.
And while heat pump sales are growing, the numbers are still relatively small compared to boilers – the 125,000 heat pumps likely to be sold this year will be overshadowed by 1.5 million boiler sales. It means less than 10% of the heating products sold in 2025 will be heat pumps.
Martyn Bridges, Director of External Affairs at Worcester Bosch, explores the current barriers facing the low carbon heating market.
Admin burden
We’re seeing new players enter the low carbon heating industry, and many of the bigger energy companies are creating teams to fit heat pump systems. Two or three of these energy providers are by far the most prolific installing companies for these systems in the UK.
while heat pump sales are growing the numbers are still relativelysmall compared to boilers
Historically, the UK heating industry has tens of thousands of sole traders. And while we're seeing the bigger companies embrace low carbon heating installations, there isn’t the same take-up for sole trading installers.
Much of this is down to the complexity surrounding the administration side of heat pumps. To be eligible to offer the £7,500 Boiler Upgrade Scheme grant to consumers, a number of business practices must be in place which require administrative capacity and skills. Many installers don't have the time or staffing levels to handle this.
At the same time, there’s no shortage of sole traders wanting to upskill to become
The low carbon heating market is here to stay, however, it may not hit the desired growth trajectory without more openness towards other low carbon technologies
low carbon heating or heat pump installers. We always have a long waiting list for gas engineers who want to add heat pump skills to their armoury. The challenge is once installers have obtained these new skills, they can only fit a heat pump when a consumer requests one.
Overcoming the barriers
Heat pumps can be a difficult upsell for a newly trained installer when the customer is originally set on having a new boiler. The increased outlay is a big issue.
The sale is made harder by the fact gas and electricity prices are so distant from each other – there aren't any real great cost savings to be achieved by having a heat pump today. Perhaps a middle ground may be possible if the government acknowledges the availability and performance of hybrid heat pumps.
Hybrid route
Hybrid heat pumps generally cost around half that of a full heat pump system while still decarbonising the home by at least 80%. The householder also doesn’t need to install hot water storage cylinders or make changes to their radiators.
And while we’re seeing progress for low carbon heating, take up could be dramatically improved if hybrids had more than just a nod of awareness by the government – and giving them funding under the Boiler Upgrade Scheme.
For example, if the funding was for £2,500, rather than the £7,500 for a full heat pump system, it still gives consumers a very decent contribution towards a hybrid system.
Effectively for the same money we can decarbonise three properties by up to 80% rather than one property by 100%.
The low carbon heating market is here to stay, however, it may not hit the desired growth trajectory without more openness towards other low carbon technologies such as hybrid heat pump systems.
For more information please www.rdr.link/pbu009
CREATE CONFIDENT INSTALLATIONS
As uptake of air source heat pumps (ASHPs) grows so does the business opportunity for heating installers. Here, Ian Trott, head of UK training solutions at Baxi, looks at the journey installers can take to go from awareness to installation.
Manufacturers, such as Baxi, are continually developing products that meet the requirement for low-temperature heating. In addition to these products, support is crucial to providing the complete solution. And an installer’s journey with any new solution or product begins with training.
Awareness opens doors
Baxi’s product awareness sessions are a good place to start for a convenient introduction to ASHPs. Short, practical and relaxed, these sessions give participants hands-on exposure to ASHP units and cylinders as well as providing an overview of controls, the fundamentals of wiring and system design.
Good commissioning can lead to optimal heat pump performance, happy customers and enhanced warranties
Participants also have the opportunity to speak with qualified training engineers about equipment, compliance and commercial support. Details of onsite support options are provided, together with clear steps an installer can take to continue learning.
Additional resources
In addition, a product awareness course flags essential compliance items such as MCS requirements and the Boiler Upgrade Scheme while ensuring the installer understands all options available. There is also the opportunity to discover additional resources such as Baxi Works — a portal to articles, technical guidance and loyalty benefits for Baxi Heat Pump Installers. After the awareness day, the logical next step is a focused installation course. Baxi’s two-day Heat Pump Installer course combines one day of design and application with another day of installation, commissioning and fault finding.
The design day explains sizing, flow-rate considerations, buffer vessel use and guidance on matching emitters. The installation day concentrates on site preparation, hydronic and electrical
connections, commissioning and fault finding. Training is delivered by qualified training engineers at Baxi’s dedicated solutions academy and at other venues around the UK, combining discussions with hands-on practice.
Commissioning is crucial
Commissioning is the moment design and installation become a performing, efficient system. Good commissioning can lead to optimal heat pump performance, happy customers and enhanced warranties. For the first installation carried out by engineers who complete the installer course, Baxi provides onsite commissioning supervision to guide installers through the process every step of the way, assisting with control setup and supporting the client handover process. Once commissioned, the heat pump will also be eligible for an enhanced warranty, which further adds to the benefits on offer to both the installer and their customer.
Beyond the training room
Partnering with a manufacturer like Baxi is a great way to start your ASHP journey as
LOW CARBON HEATING
access to training, technical materials via Baxi Works, sales support and loyalty programmes means help is always at hand.
With a comprehensive range of solutions including controls, cylinders, ASHPs, pre-sales support and technical backup, Baxi is ready to help interested installers take advantage of the growing demand for ASHPs.
For more information on training opportunities please www.rdr.link/pbu010
Supporting the transition to ASHPs
A Kent-based heating company has installed its first Baxi air source heat pump (ASHP) at the home of its owner as part of its recent renewable heating diversification – with the support of Baxi.
Harvard Heating has partnered with Baxi for 13 years on boiler installations. Owner, Bo Lindeman, recently decided to branch out into low-carbon heating with a new business venture, Harvard Renewables. A few months later, the company installed its first air source heat pump at Bo’s own 1930s semi-detached home in Belvedere.
The new system features the Baxi HP40-11-1, a monobloc ASHP combined with a Baxi 210 litre ASHP cylinder. The installation was carried out by Harvard Renewables’ co-founder and co-director Bill Taylor, who has been a gas safe engineer for the past 10 years. This project was his first ASHP installation.
Bill said: “The idea of installing an ASHP was a little daunting initially as I didn’t know a lot about the process. But the Baxi team made the journey seamless. Bo and I started by attending a one-day product course and from there decided we wanted to get involved properly and undertake further training.
“I started the journey by signing up for the Baxi Heat Pump Installer Course,” he continued. “On the first day we learned about design application and on the second day we were shown how to actually install Baxi’s range of ASHP products.”
Bill favours practical education environments that involve interactive learning. He added, “The Baxi training course divides nicely between theory and hands-on training which suited me down to the ground. This was carried out in the workshop, where trainers explained each component to us and really broke it down. It’s an excellent course which I thoroughly recommend.” Bo said: “By having a heat pump installed at my own 1930s house, you could say I’ve really put my money where my mouth is.
“Living with a heat pump means that I can answer any of my customers’ concerns with real world experience as well as offering practical advice on how the technology works. I can also debunk some of the myths they may have heard. For example, I can categorically state thatheat pumps are not noisy and that the installation doesn’t have to be disruptive. In fact, within days I actually forgot we had one installed –it just replaced the old system.
“Compared to a gas boiler, the ASHP provides a nice, steady heat rather than what can sometimes feel like uncomfortable peaks and troughs. You just leave it on and let it do its thing.”
Energy transition
Rob Pearse, Residential Business Director at Baxi, said: “We’re really happy to be able to offer quality training and guidance on low-carbon heating. It’s fantastic to see that Bo has taken the training on board and decided to install an ASHP at his home.
“It’s great to see companies like Harvard Renewables committed to the energy transition and encouraging homeowners to move to efficient low-carbon heating solutions. We’re thrilled that Baxi has helped to make it happen.”
“We are committed to supporting more gas engineering businesses when it comes to transitioning to heat pumps through our wraparound solutions, world class installer training, assisted commissioning and award-winning service.”
To find out more about Baxi please www.rdr.link/pbu011
To find out more about Harvard Renewables please www.rdr.link/pbu012
Q&A
TOP-FIX
PHPI speaks to Top-Fix to discover more about the waste that can be fitted from above.
QWhat is Top-Fix and how does it work?
Top-Fix is a worldwide patented fixing system specifically designed to make installation faster, easier, and more reliable for plumbers and installers. The key innovation lies in its one-sided tightening mechanism, which allows the waste to be fitted entirely from above the sink, basin, bath, or shower tray. As the installer tightens the fitting, the integrated rubber seal compresses to create a watertight, secure seal without the need for messy sealants or extra parts. This eliminates the hassle of having to hold underneath whilst tightening from above, especially in tight spaces.
QCan Top-Fix be used across a range of wastes – or just basin wastes?
The Top-Fix technology is versatile and has been incorporated into a comprehensive range of waste products, not just basin wastes. The range includes:
● Kitchen strainer wastes for sinks
● Bathroom basin wastes
● Shower wastes
● Bath wastes
This means installers can benefit from the same quick-fit technology across multiple applications in both kitchen and bathroom installations.
QWhat are the installation advantages of Top-Fix?
Top-Fix offers several installation advantages:
● Installed entirely from one side – no guess work, full confidence that the underneath seal is aligned in place and watertight
● Quick and hassle-free installation – the wastes are supplied pre-assembled, reducing preparation time
● Reliable watertight seal
● Time-saving for installers
This efficiency translates to less time on site, fewer call-backs for leaks, and an overall easier installation experience.
Q What elements of the installation need to be done from underneath?
None. One of the biggest advantages of Top-Fix is that everything is installed from the top. There’s no requirement to access underneath the sink, basin, bath, or shower tray, which is particularly useful in tight or awkward spaces.
Q Are any washers or silicone required?
No additional washers or silicone are required. Every Top-Fix waste is pre-assembled with an integrated rubber
sealing system. When tightened, this seal compresses to form a secure and watertight connection, removing the need for extra parts, messy sealants, or guesswork during installation.
Q Are any installation tools needed?
Each waste in the Top-Fix range is supplied with a purpose-designed fitting tool, so you have exactly what you need to complete the installation. The only exception is the Top-Fix shower waste, which can be fitted with a standard Philips PH3 screwdriver bit.
Q Will Top-Fix work with older sinks and showers?
Yes. The Top-Fix system is designed to be compatible with products that meet British Standards, meaning it will work with the vast majority of sinks, basins, baths, and shower trays, including older models that conform to these dimensions.
Q Is the range available in a selection of finishes to match existing bathroom styles?
Absolutely. The Top-Fix range is available in a variety of high-quality finishes to suit modern and traditional bathroom designs alike:
● Chrome – classic, timeless look
● Brushed Brass – suited to contemporary or luxury interiors
● Matt Black – for bold, modern bathroom styles
For more information please www.rdr.link/pbu013
GET Connected
QWhy has Aqualisa launched an installer loyalty programme?
We have launched the Installer Connect loyalty programme to recognise, reward and support the professional installers who play a vital role in representing our brand and fitting our products.
We are offering a whole host of benefits from priority support phone line to an easy to access online eLearning guides across our ranges of products.
We want to engage with our installer base regularly to help with changes in the industry and try and give back to those that advocate for our products.
QWhat are the key features of Installer Connect?
We are offering free training and information on our types of shower technology, priority installer customer service number, the chance to earn from your qualifying installs as well as the potential to boost your business by becoming featured on our ‘locate an installer’ page.
Q
Training is a key issue for many plumbers – what kind of training is available?
Loyalty programmes can help plumbers become closer to brands whilst earning rewards for installing qualifying products. PHPI caught up with Jamie Cox, Technical Training and Events Marketing Manager at Aqualisa, to discover more about the company’s Installer Connect scheme.
We will be offering 15-20 minute eLearning guides via our platform which can be paused and re-visited at any time as well as the opportunity to visit our state-of-the-art manufacturing facility in Wolverhampton for more hands-on training and exclusive glimpses of our new products.
We will also be running Installer based FAQs and content support.
Q What other support is available?
We have a dedicated email address, priority support contact number, 1-1 dedicated field service engineer support and we are also launching a joint visit
We are offering a whole host of benefits from priority support phone line to an easy to access online eLearning guides across our ranges of products
option so that we can send an Aqualisa employed engineer to support post install, this could be checking after your first install or supporting with any potential problems.
The
more qualifying products you fit and register the more free products you can earn
QHow does a plumber collect points?
We have moved away from a points-based system as this can become complicated and have a very simple 10 qualifying product install & warranty registration = 1 free of charge product. These are made up of five products from our Smart, Mixer and Electric shower range. The more qualifying products you fit and register the more free products you can earn.
Q What kind of rewards and merchandise could plumbers earn?
We offer a welcome pack once you have gone through our guide to the platform which includes a branded t-shirt, bag, water bottle and carpenters’ pencil and then you are free to register and earn as many free products as you want.
Q How can a plumber join Installer Connect?
To get involved with Installer Connect you can use the QR code or please www.rdr.link/pbu014
PUMP IT UP
With a trend for luxury showering experiences and the need to maintain the shower’s water pressure to keep up with the demands of a busy family home, Neil Wilson, Head of Marketing at Tucson Pumps discusses how plumbers can deliver a solution and introduces the company’s range of Equinox Shower Pumps.
The appliances and systems working behind the scenes in your home are just as important as the devices that you see and operate every day. Shower performance, for example, is key; no one wants to face weak or fluctuating water pressure, and equally, you don’t want noisy equipment disturbing the calm of a home. Tucson Equinox Shower Pumps solve both challenges in homes that have a gravity fed low pressure water system (where the water is delivered from a tank, usually in the loft).
Tucson Equinox Shower Pumps deliver a strong, consistent flow of water, transforming poor water pressure into a powerful, refreshing shower experience. With advanced engineering, they offer quiet operation, durable performance, and easy installation. They come with an anti-vibration mat to help reduce noise in the home, while the pump is running, minimising disruptive background noise and creating a calmer atmosphere in the household.
The Equinox range includes 2, 3, and 4 bar pumps, available in both positive and universal head options, including imperial and metric connections.
Equinox Shower Pumps now feature stainless-steel flexible hoses, with compression nuts and lever isolating valves
Designed for installers
Tucson Equinox Shower Pumps were enhanced earlier this year to provide increased reliability and convenience, while ensuring a flawless installation. The brass-bodied Equinox range was upgraded from a chrome-plated to a brass finish. Tucson has also transitioned away from push-fit connections. Equinox Shower Pumps now feature stainless-steel flexible hoses, with compression nuts and lever isolating valves.
From streamlined installation features to real-world reliability, every detail has been shaped by installer feedback. Equinox Shower Pumps come in a single box with everything needed for installation, including flexible hoses and the anti-vibration mat, offering all-in-one convenience for plumbers.
Testing regime
Tucson is part of the Sanbra Group and shares a heritage of almost 100 years to when its sister company, Instantor, cast its first brass fitting in 1926. Tucson products are rigorously tested both in-house, at the Instantor Works Design & Testing Lab, and in the field, before any launches to ensure performance and reliability.
Tucson Equinox Positive Head Twin Impeller Shower Pump
Neil Wilson, Head of Marketing, Tucson Pumps
The company also hosts Discovery Days at its dedicated training and testing facility in Dublin. This allows installers to learn about the products inside out and witness first-hand the testing procedures to give customers confidence in the reliability of its solutions.
The lab equipment is constantly monitoring performance such as pressure, flow rate and noise in our products with 4,320 simulated operations every day and 20,000 hours of endurance testing a year. This gives installers a clear insight into how the unit functions and what its capabilities are. It provides engineers with a deeper understanding of the product and builds confidence for when they go on-site to install it.
Tucson Pumps also has a full-time, dedicated in-house after-sales team that are qualified plumbers. Should an installer need technical support, certifications, or post-installation support, the Tucson team will contact them directly to help find a
The lab features 20 testing machines, which are comparable to the same equipment used at European test centres, such as TUV and KIWA. This, combined with our after-sales service, enables us to keep at the forefront of installer feedback and engagement. Tucson’s Equinox collection has been WRAS approved and TÜV SÜD certified, ensuring compliance with water regulations and giving customers confidence in its quality, safety and reliability.
Training & demos
In partnership with its sister company, Instantor, Tucson has a Mobile Training Academy, which visits merchants’ premises across the UK and Ireland to carry out expert training and product demonstrations for installers in their local areas. The
20,000
operations every day and 20,000 hours of endurance testing a year”
Pump selection
The company has revitalised its website to create a practical, easy-to-navigate resource hub that installers can use to choose the correct pump for any job, or project, with ease. The updated platform features clear, up-to-date product information, quick-access technical data, as well as guidance and support to streamline every stage of the pump selection process.
Tucson Pumps has released a new brochure showcasing its range of domestic pump solutions. Built as part of the “Boosting Your Everyday” campaign, the brochure puts real product performance
QR codes throughout the pages link directly to the newly refreshed Tucson website, giving installers instant access to deeper product insights, FAQs, spec sheets, and more.
For further information please www.rdr.link/pbu015
KEEP ON Trend
Deborah Matthews, Channel Marketing Manager for Hansgrohe UK, outlines some of
Bwork throughout the year – meaning trade professionals will be called upon as the source of expert advice and the latest innovations available if clients are unsure of how best to transform their bathroom spaces.
And questions around the latest technology and finish preferences, as well as the current trends influencing the market, make keeping up to date important to answer with confidence. Here we take a look at four bathroom trends that have had an impact during 2025 and are predicted to continue to direct consumer choice with 2026 on the horizon.
The ‘spathroom’
Bathrooms are often the most ritualistic spaces within the home, so it’s not surprising that there has been a significant rise in demand for spa-inspired designs to create feelings of everyday luxury and relaxation. Inspired by the tranquillity and luxury of a modern spa, transforming a bathroom into a ‘spathroom’ is becoming increasingly popular.
Elements such as warm lighting, stone floors and rainfall showers, help to create a relaxing spa-like experience in the home, whilst keeping overall designs simple and minimalistic allows the mind to feel calmer and taps into an overall ‘spathroom’ aesthetic.
Creating the ultimate ‘spathroom’ also requires thinking about accessories and even textures. For example, swapping chrome for a textile shower hose, like hansgrohe’s DesignFlex, which can be matched to brassware, can enhance a luxurious and spa-inspired feel.
and bathroom countertop space for decorative items, as well as sleek wall niches into the shower or bathing area to keep items hidden away from sight, help to create a seamless, calming aesthetic.
Shower heads that allow the selection of different spray patterns also assist users to create unique experiences depending on mood and needs. For example, showers incorporate fine droplets of water – as opposed to strands – which cocoon the body, providing a rain experience. Other types of rain sprays turn the water into microdroplets, which can mimic misty rain, creating a quieter, more relaxing experience that is also gentler on the skin.
For example, Raindance Alive is the latest addition to hansgrohe’s Raindance showering range. Its combination of RainAir and PowderRain creates an extraordinary showering sensation, whilst the innovative mesh design of an anodised aluminium spray disc provides an organic aesthetic.
Concealed on the rise
With aesthetics to the fore, consumers are also looking for solutions that visually enhance the bathroom space. This has led to a rise in the specification of concealed shower units as opposed to externally exposed options.
To help installers deliver on this rising bathroom trend, the iBox universal 2 enables speedier, more flexible, and safer concealed shower installations with enhanced bathroom design freedom and superior showering experiences for end users.
Designed with flexibility in mind, the iBox universal 2 gives installers a range of installation options. For example, the basic body can be adapted to any standard wall
depth between 80 and 108 millimetres, and an extension rosette enables convenient installation even in the case of wall constructions being too flat.
The installation process is supported with an integrated circular spirit level making the first alignment of the iBox universal 2, simple. A pre-mounted seal now alleviates potential errors or component loss.
The iBox universal 2 sealing sleeve is permanently attached to the sliding sleeve so that it cannot be lost or forgotten during the installation process. This practical benefit simplifies installation as everything is always at hand. In addition, the sleeve is continuously elastic and waterproof.
Thinking sustainably
Sustainability is an increasingly important factor for clients as they opt for the products they want to use in the home. Being able to advise on how bathroom components such as showers can deliver sustainability benefits without compromise to performance, can lead to constructive and informed discussions with clients. By opting for the innovating technology of EcoSmart, installers can ensure that shower water provision is optimised and, with it, the amount of household energy needed to support its functionality reduced.
For example, the Pulsify shower range with EcoSmart technology from hansgrohe offers an optimal individual shower experience with high performance and water saving capabilities. Its different spray types still mean users can have completely
With aesthetics to the fore, consumers are also looking for solutions that visually enhance the bathroom space
individual, luxurious shower experiences in their everyday life.
Likewise, the Activera shower range with elastic spray nozzles automatically adapts to water flow and pressure. The result is exceptional shower performance with minimal consumption of valuable water resources. Again, thanks to EcoSmart technology and an integrated flow limiter, the Activera range uses just eight litres of water per minute at three bar pressure and EcoSmart+ products further reduce water consumption to just six litres of water per minute.
The finishing touch
Finally, it is also important to recognise the importance of product finishes in the mind
of clients. In recent times we have seen a move away from the traditional chrome finish and a trend towards the selection of warm metallics. They add a softer edge to bathrooms, making them feel less clinical and more spa-like.
Interior design as a whole has shifted toward softer industrial, natural, and earthy aesthetics, which warmer metallic finishes complement. They provide a great choice for those who want an alternative to the more clinical appearance of chrome.
For example, the move towards “Bi-Colour” brassware utilises more than one finish in a single product to create an individual design. Combinations such as Brushed Black Chrome with Brushed Bronze work well together with the added benefit of making it easier to find ancillary products such as shower frames and hinges to match taps and showers.
Brushed finishes are also more popular than polished because they are softer and more welcoming in appearance and have the practical benefit of not showing water drops on the surface after single use.
For more information please www.rdr.link/pbu016
FAQs PAIRING AN ELECTRIC SHOW ER & WWHRS
As the nation strives towards its net zero targets, the industry must drastically reduce carbon emissions in the next generation of housing stock. Paul Ravnbo-West, Market Development Manager at Triton Showers, answers some questions around pairing an electric shower with a Waste Water Heat Recovery System (WWHRS).
Q Why are showers key to improving water and energy efficiency in new homes?
As building fabric is reinforced, hot water production is rapidly becoming the dominant energy load in efficient, low-heat-loss homes. Showers are the largest domestic consumer of water and are responsible for half of hot water demand generated, making them a prime candidate for those looking to make crucial energy and water savings.
Q Are electric showers more water-efficient than traditional mixers?
Typically, yes. Electric showers operate at lower flow rates than mixers, using less water per minute without sacrificing comfort. This makes them a particularly viable solution for housing developments in water-stressed areas, where local authorities may impose stricter planning conditions, such as limiting water use to less than 110 litres per person per day. They also eliminate the need to run taps while awaiting hot water, which is one of the most common sources of water waste.
QHow do electric showers support the goals of the Future Homes Standard (FHS) 2025?
The mandating of heat pumps in new-build homes has been well documented over the years. To facilitate this, hot water cylinders will be needed to store and distribute hot water. These can reach up to 300 litres in size for a larger home with several bathrooms. Electric showers heat water on demand directly from the cold mains supply, allowing for the installation of smaller hot water cylinders, saving money and space.
QWhat is a WWHRS and how does it enhance the performance of electric showers?
A WWHRS captures the heat from used shower water, which is normally lost down the drain, and uses it to preheat incoming cold mains water. This then enters the electric shower unit, reducing the energy needed to reach the desired temperature. An extremely passive process, you could say.
It also helps to maintain a consistent performance, particularly during colder months when mains water temperatures plummet. As a result, this eliminates the perception that as incoming water temperature drops in winter, so does the performance of electric showers.
QWhat are the broader benefits of pairing electric showers with WWHRS?
Lower emissions, first and foremost. By reducing the energy needed to heat water, this duo can significantly cut a household’s carbon footprint. Lower energy consumption subsequently translates to cheaper energy bills for residents, which is certainly welcome news after the volatility experienced in recent years. It also supports grid resilience by lowering peak energy demand, especially during morning and evening usage spikes.
For housebuilders and developers, it offers a practical route to complying with Part L of the Building Regulations –outperforming mixers in key SAP metrics, including the Dwelling Emissions Rate (DER) and Dwelling Primary Energy Rate (DPER).
A WWHRS captures the heat from used shower water, which is normally lost down the drain, and uses it to preheat incoming cold mains water
QWhat are the latest solutions available?
Triton recently launched ENlight® with HeatRepeat®, its first electric shower designed to connect to WWHRS. This can reduce annual energy consumption by up to 51%, water usage by 44% and produce carbon savings of up to 37%, when compared to a mixer shower connected to a WWHRS. When ENlight® with HeatRepeat® is connected to a WWHRS, the operational carbon emission savings, compared to a mixer shower, can negate its own embodied carbon footprint, including that of the WWHRS, in as little as three months. Circling back to end-user experience, the shower also delivers a spray of
approximately five litres per minute when connected to a WWHRS, improving overall user satisfaction.
QWhat are the installation tips to fitting an electric shower with a WWHRS?
When fitting a ‘compatible’ electric shower, like HeatRepeat®, with a WWHRS, the key is to route the cold mains directly through the WWHRS. The pre-heated water from the outlet of the WWHRS must then be connected so it is the only feed to the inlet of the electric shower (known as System B*) to ensure the inlet temperature stays within the shower manufacturer’s limits (typically up to 32 °C). The shower wastewater must be directed with the correct fall into the WWHRS to achieve optimum efficiency. Always check flow and pressure requirements to avoid compromising shower performance.
*It is important to note that when energy savings are modelled in SAP by a qualified assessor, the system should be assessed as System A (where the electric shower is the water heater).
On the electrical side, installation must comply with BS 7671 and Part P, with cable sizes, MCBs and RCD protection matched to the shower’s rating. Keep electrical cabling separate from drainage routes and ensure the WWHRS is installed in its intended orientation with maintenance access for future cleaning.
Before closing up, test for leaks, verify drainage flow and confirm that the temperature boost matches expected performance. Clear labelling and commissioning checks will help ensure both compliance and long-term reliability.
For more information about ENlight® with HeatRepeat® please www.rdr.link/pbu017
For more information on Triton Showers please www.rdr.link/pbu018
phpionline.co.uk features
FLEXIBLE STORAGE
To help keep tools secure and organised Makita has introduced a new MAKTRAK™ system, designed to provide a tough, secure and flexible modular storage method for a wide range of the company’s tools and equipment.
Akey feature of the new system is its horizontal stacking design –meaning any box can be opened without unstacking. Plus a dual-hinge system is included, designed for easy access – boxes can be opened from either side or lid removed completely.
The Rolling Tool Chest forms the base of the MAKTRAK™ system. The company says its horizontal layout can accommodate even long tools and combined with the dual-hinged removable lid, it ensures full and easy access from both sides – useful for tight spaces or when accessing the chest from the back of a van.
Additionally, the MAKTRAK™ boxes can be attached to each-other for secure stacking and transportation.
Tailored solution
There are seven different components to choose from comprising of four toolboxes – the Large Toolbox, Extra-large Extension Toolbox, both of which include the dual hinged lid feature, a Medium Toolbox, as well as the Rolling Tool Chest, and three organiser boxes the Deep Medium Organiser, Low Profile Organiser and Deep Compact Organiser.
The company says the flexibility of the MAKTRAK™ system means that it can be tailored to each user’s specific
requirements and can accommodate everything from the largest tools to the smallest parts, fittings, and fasteners.
Van access
Loading and unloading the MAKTRAK™ storage system from the back of a van has also been considered and the Rolling Tool Chest includes a retractable handle, non-slip Gecko Grips, and a rear support handle, to provide extra assistance during the initial lift.
With an 82-litre capacity and 113kg load rating, the Rolling Tool Chest also features
rugged 9-inch all-terrain wheels, included to help take the strain out of moving across rough, and uneven ground.
Security
For added security, each of the boxes and organisers comes complete with reinforced metal padlock eyelets and a hidden security tracker slot giving the user a choice of security options. The lids are also gasket sealed, to help keep tools protected from dust, dirt and water ingress.
“The Makita MAKTRAK™ storage system has been thoughtfully designed to align with the realities of how trade professionals work, and with the highest level of attention to detail,” explained Lyndsey Bailey, Accessories Product Manager from Makita.
“The beauty of the MAKTRAK™ system is that it addresses the main challenges when it comes to tools: transporting them to and from site, loading and unloading at the start and the end of the day, storing them, keeping them secure and easily finding what you need. We are proud of the flexibility that the MAKTRAK™ system offers, allowing users to adapt the system to their needs from job to job.”
For more information please www.rdr.link/pbu019
TOOLFAIR 2025
TO THE CORE
Carl Kammerling International Ltd (CKI), has re-launched its Clipacore brand, introducing a new look to encompass its Fit.Clip.Core System. The company says the range consists of all the components to quicky and professionally core drill, using a patented clip system to connect core to adapter and adapter to drill. The approach, it says, has been taken to both save users time and address safety concerns when core drilling.
The Clipacore system consists of several adaptors that screw onto the drill and core drill bit, slotting into each other, and securing with a clip
Core drilling of larger holes through walls and solid material for installation of larger pipe can be a difficult and arduous task. Drill bits can get jammed onto the drive adaptors, which are challenging to remove, as the core can jolt or jam, making it difficult to drill the holes, and ejecting the core waste can be time consuming.
Adaptors
The Clipacore system consists of several adaptors that screw onto the drill and core drill bit, slotting into each other, and securing with a clip. The clip can be removed by hand with no other tools required, designed to allow quick and efficient separation of the drill and the core drill bit. The company says that in addition to efficiency, the new coring solution also helps to prolong tool lifespan and even reduce risk of injury.
Joshua Meyerratken, Brand Executive at CKI said: “When originally acquiring
The Clipacore core drilling range has been refreshed, designed to bring: ‘faster, safer and easier core drilling to the market’.
Clipacore in 2023, we knew the range would support our wider mission to step outside of the traditional electrical stronghold and support plumbing, heating and HVAC professionals with a must-have solution to transform the way they work. This refreshed range is totally unique and will support our professional customers to save time, increase safety and ease frustration around a common industry issue.”
The quick-release Clipacore system includes drill adaptors, core adaptors, extension kits, ChuckAway adaptors and specialist solutions such as Duocut Pro, Fluemate Pro and Condensemate Pro.
There’s also a range of Xpresscut dry diamond core drill bits for drilling through standard building materials, as well as a selection of trade specific kits supplied in new durable cases.
For more information please www.rdr.link/pbu020
SPECIFYING PRESSURISATION SOLUTIONS
Michael Pitt, UK Technical Advisor at Spirotech, explores the importance of pressure maintenance and what heating engineers must account for when selecting the correct solution.
When it comes to pressure maintenance, there are a number of calculations that heating engineers must make to correctly design the system. As well as determining between suction side and discharge side, along with fixed gas vs pumped systems, engineers must account for pressure, volume, and temperature when specifying a vessel.
Pressure
There are two main types of pressure, which are influenced by several components. The static pressure is mainly determined by the height of the system. The dynamic pressure is influenced by
components such as the pump valves, piping, the heat source – for example a boiler – and users. Together, these define the system’s pressure profile, which the expansion vessel must stabilise.
EN 12828 outlines certain limits. At the lower end is P₀, the minimum system pressure, equal to the static head plus 0.2 bar and a margin against evaporation. Above this sits the initial pressure (cold fill), typically 0.5 bar above static height.
At the upper end is the maximum allowable system pressure, which must always stay below the safety valve setting. EN 12828 requires a buffer of at least 0.5 bar or 10%, whichever is greater. Between these lies the working range, in which the
system must operate across all conditions. Below the minimum pressure, the system risks issues like air ingress or partially operation, meanwhile above the maximum pressure, it risks opening the safety valve.
Volume
For correct selection, a number of volumes are needed, some of which must be calculated from system values. The total water content is required, and along with knowing the temperatures or density, we get the thermal expansion volume. On top of this value, a water reserve should be added for top ups and bleeding. Together these define the minimum usable vessel volume, which leads to the nominal vessel size.
Temperature
Finally, the expected temperature range must be accounted for. This covers the lowest system temperature – often the cold fill, return temperature – the maximum operating temperature, and the safety limit to set temperature. These values give the expansion coefficient E, which in turn gives the expansion volume we must provide.
Engineers will also need the total system volume and the fluid medium, these are used to calculate the expanding volume and the required vessel size.
Fixed Gas vs Pumped Spill Systems
Once design values are known, engineers select a pressure maintenance method, of which EN 12828 recognises two main approaches. Fixed gas vessels are traditional steel tanks with a diaphragm or bladder separating gas and water. Water expansion compresses the gas, stabilising pressure. Usable volume is only 30–50% of total, so large vessels are needed. Meanwhile, in a pumped spill system, the pressure in the vessel is atmospheric or
pressureless, so almost the full volume is usable as it doesn’t need to compress any gas. It also allows for smaller units to be used, ideal for tall buildings or district heating.
Importance of correct selection
Incorrect selection or poor positioning can drop suction pressure below atmospheric causing air to be drawn in to the system.
Air ingress harms water quality and leads to corrosion, which reduces efficiency, increases maintenance costs and increases energy consumption.
For heating engineers, the process is simple; start with accurate pressure, volume, and temperature values, then choose the technology suited to the building, space, and maintenance strategy. Tools such as Spirotech’s product selector can simplify this by recommending the most suitable product based on system inputs.
For more information about Spirotech’s range of water treatment solutions and to access its selection tool please www.rdr.link/pbu021
YOUR SHOWS,NEAR YOU...
Throughout 2025, and into 2026, plumbers and heating engineers can get closer to the brands you use at SIX venues across the UK. The Toolfair and Professional Builder LIVE events will be coming to a location near you with an enticing mix of products, tools, workwear and solutions to keep professional installers productive every working day.
It is a fantastic opportunity for trades professionals to discover the latest solutions in the sector, get hands-on with equipment, and meet the people behind the products. Best of all, the shows are free to attend for trades professionals.
Demos & deals
Free entry
Across two days
3 events in 1
Free parking (van friendly)
Free T-Shirt or Free bacon roll
Show deals
Hands-on demos
Meet manufacturers
SANDOWN PARK, SURREY 6th & 7th November 2025
BOLTON ARENA, BOLTON 5th & 6th March 2026
Taking place across two days at ‘van-friendly’ venues, each show features hands-on product demos, a huge array of tools and equipment, a chance to meet and quiz manufacturers on the products you use, and the opportunity to grab some special ‘show deals’ on the kit you need.
Co-located with the popular and established electrical sector event ‘Elex’, Toolfair and Professional Builder LIVE will also give visitors the chance to network with fellow industry professionals and discover new products and solutions.
Across two days, at a venue near you, and free-to attend, Toolfair and Professional Builder LIVE is a must-visit event for professionals across the trades.
ALEXANDRA PALACE, LONDON
26th & 27th March 2026
WESTPOINT, EXETER 23rd & 24th April 2026 YEC, HARROGATE 14th & 15th May 2026
SYRADVANCEDPRO HEATING FILTER
Filters can help prevent the build-up of sludge and debris in a heating system extending its life and promoting efficiency. Eric Winter, NPD & Innovation Director at SYR, answers some questions on the SYR Advanced Pro Heating Filter.
Q For what applications has the SYR Advanced Pro Heating Filter been developed?
The SYR Advanced Pro Heating Filter is a German-engineered solution designed for both boiler and heat pump systems. Built for precision and durability, it ensures cleaner water circulation, greater energy efficiency, and long-term peace of mind.
Q What external factors influenced the development of the SYR Advanced Pro Heating Filter?
Following the Future Homes Standard (FHS), a record 170,000 certified renewable installations were completed in the first half of 2025. With new system costs ranging from around £5K - £16.5K, protecting these investments is vital.
Corrosion can create magnetite and ferrous debris, leading to inefficient water flow and component damage. To address this, SYR developed a filter that delivers advanced protection whilst keeping maintenance simple and efficient.
Q Does the filter capture both magnetic debris and non-metallic particles?
Absolutely. Unlike filters that only target ferrous debris, the SYR Advanced Pro Heating Filter offers dual-action protection. The magnetic element traps all ferrous debris, even at high flow rates, whilst the
integral 100-micron mesh strainer catches any additional non-ferrous material. This is one of the finest levels of filtration on the market, safeguarding heat pumps and boiler systems against both types of damage.
Q Are there any features included to ease installation, service and maintenance?
reverses to purge the debris through the drain port.
The SYR Advanced Pro Heating Filter is one of the quickest on the market to clean and maintain.
The filter contains a unique backwash function that allows you to service it without dismantling it, all in under two minutes. Simply loosen the tamper-proof magnetic element, twist the top cap, and the system flow
The integral bypass ensures that if a blockage in the strainer occurs, the system's circulation is maintained until a professional service can be performed. Plus, a 360° rotatable flange gives installers total flexibility for any installation.
Q Is the filter available with a range of connection sizes?
Yes. It comes with 28mm compression connections and a 22mm reducing set, making it adaptable across boilers and heat pumps.
Q Is an insulation cover also available?
The SYR Advanced Pro Filter is available with or without a specially designed cover that reduces heat loss and maximises system efficiency.
For more information please www.rdr.link/pbu022
WATCH INTA ACTIVFLO
In this video Chirag from CP Utility Solutions takes a closer look at the ActivFlo Water Conditioner.
Hard water can be a problem for many households, with limescale impacting homes and heating systems in a variety of ways. The ActivFlo water conditioner from Inta has been designed to change the structure of hard water without using salts or chemicals with the treated water preventing limescale build-up. It is a compact solution, taking up limited space in a home, comes in a variety of sizes and can provide whole-house protection.
In the video Chirag explains his approach to fitting the ActivFlo unit at a property in London suffering from hard water.
For more videos check out the PHPI YouTube channel
www.rdr.link/ pbu023
Discussing the installation Chirag notes: “I would give myself 60-90minutes to install one of these, it all depends on the layout of the pipework. The access to the cold-main etc... but the slip-socket made it very easy to install.”
Explaining how it operates Chriag says: “There is no power supply needed, so it just works without electricity, for ease and sustainability.”
Build Quality
During the video Chirag explores the build quality of the unit and comments: “It’s got a stainless-steel housing, which makes it
durable and corrosion resistant. It’s a fit-and-forget design, which makes it low-maintenance and gives you long-term peace of mind. The life expectancy is over 20 years and it comes with a 15-year warranty.” ActivFlo comes in a variety of sizes and while considering which version to keep in the van, Chirag notes: “The ActivFlo comes in both a 15mm and 22mm option, but if you want to keep one as van stock, I’d recommend having the 22mm one with the 15mm reducing set, so that if you go to a job and you want to upsell to your customer the benefits, you know that you’ve got one that will fit anywhere.”
To watch the video please www.rdr.link/pbu024
The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the countr y. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk
CLIVET PRESENTSZEPHIR4
Clivet has launched its new generation of ZEPHIR4 air renewal and purification units. The new series, with air flow rates from 2,300 to 19,000 m³/h, integrates full inverter technology and refrigerant R-32, designed to achieve higher operating efficiencies throughout the year.
The ZEPHIR4 system recovers energy from the exhaust air and transfers it to the fresh air, amplifying it through the refrigeration circuit. The company says that in this way, it is possible not only to completely neutralize the thermal load of the outside air at any time of the year, but also to contribute to satisfying the internal loads of the building.
“The main benefit of ZEPHIR4 is its versatility: it is the ideal solution for both the renovation of existing buildings and new constructions,” said Damiano Rossi, Product Manager at Clivet.
The unit features an integrated iFD electronic filtration technology and continuous monitoring of indoor air quality allowing only the necessary air to be introduced into the environment.
The company says the system is suitable for a variety of applications where hygienic air exchange is necessary to ensure air quality for occupants, such as restaurants, offices, public buildings, schools, gyms, and large hotels. Features of the ZEPHIR4 include efficient operation down to -20°C in heating mode and with extended envelope in cooling mode, precise temperature and humidity control in heating and cooling modes and compatibility with VRF centralisers and Clivet supervision systems.
NEW BAXI AMPTECS ELECTRICBOILER
Baxi has launched the Amptec S, an electric system boiler designedto provide an alternative heating and hot water solution to gas.
Manufactured in the UK, the Amptec S is available in six models ranging from 4kW to 18kW. The company says it has a temperature range adjustable from 30°C to 80°C, modulating ratio up to 9:1 and by cycling of its heating elements, the boiler intelligently matches output to demand.
The Amptec S is compatible with universal communication protocol, OpenTherm, and also comes with a 2-year warranty.
The unit includes a circulation pump and an expansion vessel. All pipework is inside the boiler. The design of the new boiler allows it to fit into a cupboard 290mm deep.
Rob Pearse, Residential Business Director at Baxi said: “Keeping manufacturing in the UK means we can easily adapt to what our UK customers and users really need. We’ve considered the installer’s experience at every step of the design process with the Amptec S and, in doing so, we’ve made an electric boiler that’s easy to work with because of its small size and weight. Most importantly, however, it is also able to provide energy efficient heat and hot water when used in conjunction with an indirect cylinder."
For more information please www.rdr.link/pbu026
MAKITA LAUNCHESTWO NEWBATTERIES
Makita UK has recently launched two new batteries for its LXT cordless tools. The new BL1890 18V 9.0Ah battery and BL18120 18V 12.0Ah battery offer more cells and an increased electrical capacity. The company says that as a result, compatible cordless tools from the LXT range will benefit from extended run times, enabling users to work for longer on a single charge.
Prior to this launch, the largest capacity battery offered by Makita for its 18V LXT tools was 6.0Ah.
In addition to their increased capacity, the two new batteries come with improved impact resistance. By adopting a shock-absorbing structure equivalent to that of the 40Vmax XGT batteries, the company says the new 18V LXT batteries offer reduced risk of damage from unexpected drops.
Kevin Brannigan, Marketing Manager at Makita UK, commented: “We are very excited to be able to bolster our LXT range and support our loyal customers by providing these new increased capacity batteries. Constantly improving battery technology and capacity is at the heart of our business and that innovation is enabling more people than ever to switch to cordless tools. With the launch of the BL1890 and BL18120 we believe cordless power tools are now the logical solution for an ever-greater range of professionals, regardless of their needs or the tools they use.”
Due to their increased size, both the BL1890 and BL18120 may not be compatible with a select number of LXT cordless tools. Customers are therefore advised to check compatibility before purchasing.
For more information please www.rdr.link/pbu027
KNIPEX TUBIX PIPE CUTTERS
The standard TubiX®, from Knipex, is designed for everyday jobs, cutting pipes from six to 35mm in diameter with wall thicknesses up to 2mm. It has a 180mm frame and comes with a concealed, removable deburring tool for neat finishes. The company says it cuts through gas and water pipes in copper, brass and stainless steel, and for electrical jobs it cuts through rigid steel conduits and can strip steel wire armoured cables. There is also a spare cutting wheel stored in the handle.
The QuickLock system has been designed to allow users to adjust the cutter with just one hand by placing the open TubiX® onto the pipe then positioning and locking the cutting wheel on the workpiece. High-grade needle bearings are included to create a smooth, low-resistance rotation.
The TubiX® XL extends those capabilities up to 76mm, suitable for larger systems and commercial-scale work.
For awkward corners and confined spaces, the TubiX® S is the smallest in the family. It is only 77mm long but has been designed to handle stainless steel pipes from three to 30mm with a small cutting circle to allow it to rotate freely in tight spots. The company says the shape-optimised turning knob provides about 20% more torque and prevents slipping. As with the rest of the range, a spare wheel is stored onboard.
For more information please www.rdr.link/pbu028
WERNER LAUNCHES NEW ALUMINIUM STEP LADDER
Werner has launched the AdjustaStepPRO® Aluminium Step Ladder. According to the company the new hybrid step ladder adapts to a variety of challenging environments, allowing for safe use on uneven ground and steps.
For ease-of-use and efficiency, the step ladder features a one-handed adjustment system for quick adaptability.
Available in four and six tread sizes, the AdjustaStepPRO® Aluminium Step Ladder can be used up to 2.62m and 3.03m, respectively.
Key features of the step ladder include an integrated tray for keeping tools secure and easy-to-reach whilst on the job, as well as compatibility with Werner’s Lock-In System, allowing for the expansion of its work surface with optional accessories,
Mark Robson, Product Manager at Werner, said: “The AdjustaStepPRO® Aluminium Step Ladder is an innovative design, built with challenging working environments in mind, in line with Werner’s commitment to creating cutting-edge solutions for making working at height safer.
“Made from strong, lightweight, and highly resistant aluminium we believe that the new AdjustaStepPRO is an important addition to our extensive range of products and will be warmly received by professionals.”
The product is certified to the latest EN131 standard, can take a maximum load of 150kg and is sold with a 10-year guarantee.
For more information please www.rdr.link/pbu029
ZILMETUK PRODUCT GUIDE
Zilmet has released its first ever product guide, pulling together its range of expansion, pressure, and buffer vessels into one resource. Designed with installers in mind, the guide sets out technical details, key features, and recommended applications. X-ray imagery provides an inside look at how products are constructed, serving as a training aid for apprentices and a reference point for seasoned professionals. Interactive elements, including QR codes, link directly to datasheets and installation instructions, so that the right information is always within easy reach.
Stuart Gizzi, Managing Director of Zilmet UK, commented: “Whether you’re new to the trade or specifying on large-scale projects, it puts everything you need at your fingertips.”
For more information please www.rdr.link/pbu030
CARRIERSOLUTIONSUK AQUASNAP30AWH-P
KUDOS PENTANGLE ENCLOSURES
Kudos has created its first collection of Pentangle shower enclosures within its Pinnacle8 collection. The new range is available with a choice of chrome, matt black or brushed brass profiles. This new hinged enclosure range comes with 8mm toughened safety glass panels, and models are available in 900 x 900mm, 1200 x 900mm and 1400 x 900mm sizes, all 2000mm in height. Models come with concealed fixings throughout and feature die-cast rise-and-fall hinges. To aid with installation, the slimline profiles offer 20mm adjustment. Made in the UK, the enclosures have Lifeshield glass protection and come with a lifetime guarantee.
For more information please
www.rdr.link/pbu032
Carrier Solutions UK has announced that its AquaSnap 30AWH-P monobloc air-to-water heat pump has achieved Quiet Mark certification. The AquaSnap 30AWH-P uses R290 natural refrigerant and outputs from 4 to 14kW. From a distance of 5m, the 30AWH-P features a low sound pressure level starting at 24dB on the smallest size and features acoustic insulation on the metal panels around the hydraulic and refrigerant modules.
“Innovating key features that provide important benefits been central to the development of the AquaSnap 30AWH-P,” said David Dunn, Managing Director, UK&I, Carrier CSE-R. “Earning Quiet Mark certification highlights the success of our design in delivering low noise alongside responsible performance, providing real benefits for end users.”
For more information please www.rdr.link/pbu031
MILWAUKEE M18LIGHTINGLINE-UP
MILWAUKEE® has unveiled the expansion of its M18™ lighting line up. The cordless light performs with up to 4,250 lumens of TRUEVIEW™ high-definition output and adapts to provide either spot or flood mode. Also included is a pre-paired wireless remote control that enables the light to rotate, adjust, and power from afar. The company says its Utility Remote Spot Light is weather-resistant to survive outdoor use. The light is also ONE- KEY™ compatible and the company says it has up to 12 hours run time on a low setting when used with M18™ FORGE™ 12.0 Ah battery pack.
For more information please www.rdr.link/pbu033
TALON FIXING PLUGS
Among Talon’s product range, fixing plugs are one small but essential component. Used in everything from securing pipe clips to anchoring fixtures in masonry the company says its fixing plugs deliver a dependable hold thanks to a combination of smart design features and high-grade materials. Each plug in the Talon range is Made in Britain from virgin grade polymer. The company says a two-way expansion mechanism delivers rapid fixing and very high pull-out values, giving installers confidence in their hold – whether it’s a lightweight clip or a more heavily loaded fixing.
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MAKITA SKR001 RECHARGEABLE ROTARY LASER
Makita has introduced its new SKR001 Rechargeable Rotary Laser which delivers a measuring range of up to 800 meters in diameter when used with the laser receiver. Features include automatic self-levelling capabilities within ±5°, and manual slope adjustment. The SKR001 is compatible with three Makita battery platforms, CXT (12V), LXT (18V) and XGT (40V). It has IP67-rated protection against dust and water, as well as shock-absorbing rubber bumpers. It weighs 4kg (without battery).
“With a green beam to provide clear visibility and its multi-platform battery support, the SKR001 sets a new benchmark for cordless rotary lasers. It’s a must-have for professionals looking for flexibility and high performance,” commented Kevin Brannigan, Marketing Manager at Makita.
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Head over to the PHPI YouTube Channel to view videos on everything plumbing & heating: from fittings to filters – press tools to pumps. The videos have been put together with input from manufacturers and installers to bring you the latest details. Just type in the rdr.link codes listed to watch... & don’t forget the popcorn!
ZILMET
Intafil Expansion Vessel
In this video Chirag from CP Utility Solutions installs a Zilmet Intafil Expansion Vessel whilst running through some of the benefits of the slim-line solution. During the installation he highlights the slim-lin e design and points out that it comes with a number of additional parts in the box. Chirag says: “So you’ve got the expansion vessel itself. It also comes with a new filling loop kit, you’ve got your pressure relief valve, you’ve got your pressure gauge, and in this box we also have our multifunction valve. And there is no reason to source separate parts.”
Summing up towards the end of the installation Chirag notes: “It is highly durable and it’s built for reliability and longevity.”
To watch the video… www.rdr.link/pbu036
INTA ActivFlo
In this video Chirag from CP Utility Solutions takes a closer look at the ActivFlo Water Conditioner. Discussing the installation Chirag notes: “I would give myself 60-90minutes to install one of these, it all depends on the layout of the pipework. The access to the cold-main etc... but the slip-socket made it very easy to install.”
Exploring the build quality of the unit Chirag comments: “It’s got a stainless-steel housing, which makes it durable and corrosion resistant. It’s a fit-and-forget design, which makes it low-maintenance and gives you long-term peace of mind. The life expectancy is over 20 years and it comes with a 15-year warranty.”
To watch the video... www.rdr.link/pbu037
WAVIN
Hep2O Keyless Push-Fit
In this video Stanley takes a closer look at the Hep2O Keyless Push-Fit System from Wavin. The system was developed with direct input from plumbers and installers with the keyless range addressing the challenges of lengthy installation times and difficulties in confined spaces.
Stanley picks up on this point noting: “[One] thing they have managed to do is make the fitting smaller and slimmer, which is great for us because we work in tight spaces – behind cylinders, under sinks, behind toilets, under baths.” The Hep2O Keyless system incorporates Wavin’s In4Sure technology, which secures joints with a distinctive ‘rumble’ during installation. Stanley says: “One of the other features I really liked was the In4Sure system. It gives you positive feedback, that your pipe is definitely inside, all the way into the fitting.”
