Residents Update
Winter 2026
Here for our customers
Here when it matters
Our colleagues work hard to support residents and do the right thing. By listening, working together with partner organisations and taking action when it matters, we support residents through challenges and help build stronger and caring communities.
This issue of Residents Update shares some of the positive ways we’re here for our customers.
Partnership working for a safer fresh start
Our team recently supported a very vulnerable customer who lives with severe mental health problems and the long-term impact of abuse. Because of her experiences, every conversation needed to be handled with great care. The customer had previously stopped engaging with professionals and charities, but our Neighbourhood Housing Officer (NHO) was determined to keep her communicating with us so she could help the customer get the support she needed
The customer requested to end her tenancy without having anywhere to go, as she was not comfortable being at the property anymore. Our NHO checked in with her to make sure she was okay and continued to check in with her, but the customer was determined to move because of painful memories. We realised that her home was not the right place for her to live anymore.
Just before the notice ended, Women’s Aid, a national federation committed to ending domestic abuse and keep women and children safe, contacted us. They said the customer requested to end her tenancy due to pressure from an ex-partner, but she wanted to withdraw the termination. Our team worked with Women’s Aid to keep her in her home until she could find a new home to go to.
For her safety, we helped arrange a Mutual Exchange. We are committed to doing the right thing and working with partners to support our residents
Working together to tackle ASB
In late 2022, we began receiving reports of persistent noise and disruptive behaviour at one of our homes. Neighbours were experiencing shouting, swearing and disturbances inside and outside the property. There were also concerns about the behaviour of children living there.
To understand the situation clearly, we used noise-monitoring equipment and gathered information from those affected. We issued warnings and offered support, hoping to improve the behaviour but the issues continued. Further monitoring raised concerns about the children’s welfare, so we worked closely with Social
Services, the police and local schools to make sure they were safe.
Throughout the case, we kept in regular contact with neighbours who were affected, offering reassurance and practical help, including security measures where needed. We also held meetings with the household involved to explain what needed to change and to offer support.
Despite this, the behaviour did not improve. An injunction was granted by the court and after further breaches, we gained possession of the property in 2025.
This case demonstrates Rooftop’s visions in action – we work together with external parties to create a safe place where residents can feel secure in their homes and communities.
A resident who cares: bi-monthly update helps improve the community
At one of our properties, we are lucky to have a resident who truly cares about the community and his neighbours.
Chris has taken it upon himself to create a short update every two months for everyone in the block, sharing clear information about communal areas, waste collection, safety and any issues that need attention.
Chris also works closely and keeps good communication with our teams. Residents’ concerns are shared in a helpful way and everyone feels more informed about what is happening where they live.
His passion for improving the community has already made a difference - cleaner communal areas and a stronger sense of community are the result of everyone’s involvement.
We want to thank Chris for his commitment, his positive attitude and for helping make the community a better place for everyone.
Bringingfestivejoy tocustomersand communities
Rooftop spread Christmas cheer across its communities through a series of festive activities, partnerships, and acts of kindness designed to support customers of all ages.
Working with volunteers from Caring Hands in the Vale, our staff helped prepare and deliver thirty festive hampers to local households most in need. Each hamper was filled with seasonal treats, sweets, non-perishable food items, and toys for children.
Rooftop also contributed £500 to Caring Hands in the Vale, whose hard work ensures that as many households as possible have a great Christmas. Our colleagues also generously donated additional items to help make Christmas a little brighter for families in need.
Thank you so much for the hamper. It was a lovely surprise, and very graciously received. It was very thoughtfully put together and has made a big difference for us this Christmas.
A customer received a Christmas hamper said
In Evesham,
tree was proudly on display at the Evesham Christmas Tree Festival at All Saints Church, Rooftop’s Christmas helping raise funds for All Saints in the Community and the great work they do for the local community.
On 29 November, Rooftop supported Bishop’s Cleeve Rotary to host a magical Christmas Grotto event. The event was successfully organised with lots of fun activities, including Santa in his grotto, twinkling lights, funfair rides, children’s entertainment, music and food, bringing the event to life for local children and families.
Across Rooftop’s older people schemes, residents and staff put up Christmas decorations, creating warm, festive spaces that bring people together and help reduce loneliness during the winter months.
Post-warSwedishlegacy tosustainableliving
Former post-war housing in Beckford, Tewkesbury has been transformed into eight much-needed new homes, providing high-quality, energy-efficient housing for local people.
We completed the redevelopment of 1-4 Sweden Lane with the support of grant funding from Homes England. The site previously housed four prefabricated bungalows imported from Sweden after the Second World War. These homes were part of a national effort to tackle Britain’s post-war housing shortage.
The site has now been redeveloped to provide eight new affordable homes, comprising of six two-bedroom houses and two two-bedroom bungalows for Social Rent and Shared Ownership. Local residents welcome the redevelopment as a positive step toward meeting local housing demand and supporting the next generation of Beckford residents.
Besides Sweden Lane, more homes are available in Fladbury and Bishop's Cleeve, please check our website for details or contact our Sales Team on:
01386 420837 sales@rooftopgroup.org
Scan here to search our properties.
Photo credit: Aqua Construction
Stay aware of fire door safety
Fire doors play an important role in keeping you and those you live with safe.
If you live in a flat, your flat front door is a fire door and helps to protect you in the event of a fire in your home or other parts of the building.
Here are some things you can do to help keep you safe:
Fire doors should be closed at all times and never propped open. This will delay the spread of a fire through to other parts of the building. Following this advice could help save your life.
Keep areas around fire doors clear to provide a route for emergency services.
Do not alter or modify your fire door (this includes painting over the rubber/brush strips in the door frame), if you are in doubt please ask.
Check the door closes firmly onto the latch without sticking on the floor or the frame.
If your flat door or any other doors in your building are damaged or in need of repair, please report it to our Customer Contact team on 01386 420 800.
Reception
opening hours
Through engagement with our Resident Voices, we learnt that while residents value the option to visit reception in person, most customers prefer more flexible ways to get in touch, such as email and phone.
Based on this feedback, we are adjusting our reception opening times so staff can focus on providing support through the channels residents use most, while still keeping faceto-face help available when needed
Reception at Evesham office Monday and Tuesday: 10am - 12 noon; 2pm - 4pm Wednesday: 10:30am - 12 noon; 2pm - 4pm
Thursday: 10am – 12 noon
Friday:
Morning - by appointment only; Afternoon - closed
Phone lines 01386 420 800: Monday, Tuesday, Thursday and Friday : 8am – 4:30pm
Wednesday: 10:30am – 4:30pm