Customers and Community
RESIDENTS UPDATE
Real support, real stories: How we make a difference At Rooftop, our colleagues work closely with customers to make sure they feel safe and supported in their homes. From everyday enquiries to complex tenancy and welfare issues, Neighbourhood Housing Officers (NHOs) are the first point of contact for many. They listen and offer advice and support about your tenancy and community. Here’s what some of our customers have said.
Helping an older customer downsize with dignity An 81-year-old resident spoke to her NHO during a routine tenancy visit. Though she loved her home full of family memories, her arthritis made managing the large garden and three-bedroom house difficult. The NHO discussed the possibility of a management move and supported her through the application process. A smaller, more manageable home closer to her support network meant a new chapter with more independence and peace of mind.