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Support Services.......................................................................11
cuSToMer SuPPorT ServIceS
CUSTOMER SUPPORT SERVICES
Application Support
Providing quick and effective solutions to procedural and technical questions is the goal of our support group. Our support center specialists connect directly to your system, quickly diagnosing and solving problems. In turn, an automated call tracking system records each problem and solution, providing a growing base of knowledge that allows us to resolve future issues faster.
Technical Support
Technical Support specialists respond to questions regarding hardware support, telecommunication issues, data backup and system optimization. Providing a critical link between the operating system and your business, our staff delivers the best in technical services and support. We tailor the setup of TIMS Software to your business, determined by your network, company size and even the way you do business with other vendors. New customers begin with Technical Support for hardware setups and, if needed, data conversions. The relationship continues for day-to-day issues, whether to solve a technical problem, or simply to find a better way to manage the system.
24-Hour Support
When circumstances require you to work beyond normal business hours, our support staff is always available offering extended service hours, including weekends and most holidays.
Support specialists are available from 6:00 am to 6:00 pm Mountain Time to coincide with all regular business hours in North America.
