Undeb Bangor Academic Advice Terms of Service Introduction & Purpose The purpose of this framework is to set out a clear understanding of Undeb Bangor’s Academic Advice Service and how it supports students at Bangor University. The service exists to provide free, independent, impartial, and confidential advice on academic matters. Our goal is to empower students to make informed decisions, navigate University processes, and ensure fairness and transparency. This framework explains what students can expect from the service, what is expected of them, and the boundaries of support we provide.
Scope of Service The Academic Advice Service is available to all current Bangor University students. In some circumstances, former students may also be able to access the service, but this will be decided on a case-by-case basis following an initial conversation to determine how we can best support you. The Academic Advice Service provides advice, guidance and support on academic matters. This includes, but is not limited to, issues such as academic appeals, complaints, extenuating circumstances, student discipline matters, academic misconduct, progression or withdrawal decisions, and fitness to practice concerns. We aim to acknowledge all new enquiries within five working days. Where possible, advisers will then arrange a meeting or provide an initial response to begin supporting you with your case. Our advisers work alongside you, providing guidance to help you understand University processes, explore your options, and consider potential outcomes. They can accompany you to meetings and offer practical support and feedback to help you engage effectively. However, students remain the owners of their complaint or case. Advisers do not submit, or take a stance on any complaint, and they do not act as legal representatives, they will also not operate in an adversarial way toward the University. Our role is to empower and support you, ensuring you have the knowledge and confidence to navigate the process while maintaining a fair and constructive relationship with the University. Where possible, we aim to help students resolve issues informally at an early stage. Many of the University’s procedures include opportunities to address concerns before they escalate, and our advisers will support you in exploring these routes first. Seeking informal resolution can often lead to quicker, less stressful outcomes while still protecting your rights and ensuring your concerns are taken seriously.