Support
Priority Support Core Protection + Professional Management Professional business consulting and system engineering at its best... Our mission is to provide a stable technology platform to enhance your business process and effective communications between office, field, management, and your business partners at large. Priority Support is a service that offers a mix of professional consulting and systems engineering to keep your business running smoothly, plus all the features of Core Management (Antivirus, Spam Filtering and Patch Mgmt). Although life teaches us that there is no such thing as a “sure thing”, TechBldrs strives to provide 100% Accountability and maximum Utilization of our Technical Staff in support of your business process. We believe that the best way to develop a trustworthy and positive working relationship is through direct personal contact. We have designed our Priority Support around consistent and regular visits to interact with all the staff from accounting to the project managers to owners. The Priority Support program was created to provide a balance between remote and on-site services to give you the best possible outsourced IT experience!
• Work Process Recommendations: Improve the way you use your system. • ROI Analysis: Understanding your Investment. • Critical Thinking about Technology: Making the best IT decision. 2) Support for People: Unburden your IT Tasks!
How to get started... Priority Support is available to clients who have completed our IT Transition Process. The IT Transition Process is designed to optimize your current system, identify the problem areas and identify your IT goals. The result is the right design for hardware, software, networks, and security that make up your system. We integrate the components that are needed to support your business process flow.
What happens for a monthly fee... Priority Support covers 3 areas: 1) Support for your Business: Make the Correct Decision! • Technology Life-cycling Consulting, Research and Recommendations: Planning for your Future!
• On-site HELP: Get hands on assistance at your Workstation during the monthly on-site visit. • HELP Desk - On Call for the Problem: Stop the problem from becoming a major issue. • Research - We burn the midnight oil to find better, cheaper solutions to incorporate into your systems. • Minor Enhancements: Keeping your IT tools aligned with your business process. • New User Setup: For a small additional fee, get your new employee set up in your system without all the getting started headaches. 3) Support for your Systems: How we keep you Running: • Keeping Hardware up-to-date: Keeping Firmware and Drivers up-to-date.
Keeping up with Mobility: It seems there is at least one in every organization. Usually, it is an owner or someone in top management. Regardless, they are vital to the organization and never seem to be in the same place twice! When they need support for their remote laptop it usually is time sensitive, so they need help now! For a small additional monthly fee, TechBldrs can provide that critical remote support. No matter where they are, from Alabama to Zimbabwe (A to Z), we can access their laptop and get them back on course.