H CHRONICLES KRS TECH CHRONICLES
usiness Run Faster, Easier and More Profitably
WORKING SMARTER, NOT HARDER WORKING SMARTER, NOT HARDER
alone.Thismonth’sTech ChroniclesisallaboutmakingIT easiertomanage,... withoutrelyingonlast-minute fixesorconstantfirefighting Inside,we’rebreakingdownwhy mostbusinesstech improvementsdon’tstick…and thesimplemodelthatactually works
Becausethebesttechdoesn’t demandmoreofyourtime Itgivesitback.
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This
Our Mission:
At the end of the day, it’s simple: every client deserves enterprise-level security. No shortcuts, no compromises I’d rather invest more on our end than to let a client go unprotected That’s the standard I hold myself and our entire team to Anything less isn’t leadership, it’s negligence
WHY MOST BUSINESS TECH IMPROVEMENTS FAIL
AND WHAT ACTUALLY WORKS
Everybusinesseventuallyhitsthatmoment wheresomeonesays,“It’stimetofinallyget ourtechundercontrol.”Andthenreallife showsupAclientemergencypopsup Someonecan’taccessthefiletheyneededfive minutesago.Goodintentionsslidequietly behindwhateverfireneedsputtingout. Here’stheuncomfortabletruth:Mosttech improvementeffortsfailbecausetheyrelyon willpowerinsteadofsystems.
Why People Quit
(In Business and Fitness)
Thefitnessworldhasstudiedthisfordecades Peopledon’tgiveupongoalsbecausethey’re lazy theygiveupbecausethestructure aroundthegoalisweakFailurepointsare almostalwaysthesame:
Vaguegoals:“Getinshape”isas unhelpfulas“fixourIT”
Noaccountability:Ifnoonetracks progress,skippingbecomesnormal. Noexpertise:Whenyoudon’tknow whatworks,youguessandguesswrong Goingitalone:Motivationfades,crisis modetakesover
Soundfamiliar?
The Tech Version of the Same Problem
Mostcompaniescarryunresolvedtechissues
formonthsoryears:
“Weshouldimproveourbackups” “Oursecurityprobablyneedsattention.” “Everythingfeelsslow.”
“We’llgettoitwhenthingscalmdown” (Spoiler:theyrarelydo.)
Theseproblemslingerbecauseleaderslack time,structureandexpertisetomake meaningfulimprovements.
What Actually Works: The Personal Trainer Model
Peoplewhosucceedinfitnessoftenworkwitha personaltrainerbecausethesystemdoestheheavy lifting
AgreatITpartnerworksthesameway,providing:
Built-inexpertise
Accountabilitythatisn’tonyourshoulders Consistencyevenwhenyou’rebusy Proactiveproblem-solvingthatprevents emergencies
What This Looks Like in Real Life
Imaginea25-personcompanywherenothingis broken,buteverythingismildlyfrustrating slow laptops,randomoutages,constant“Doesanyone knowhowthisworks?”moments.
OncetheybroughtinanITserviceprovider, everythingchanged:
Backupstestedandfixed
Devicesupgradedonareplacementcycle Securitygapsclosed. Productivitysoaredbecausesystemsfinally worked
Noneofitrequiredtheownertobecomeatech expert.
The One Decision That Changes Everything
Ifyouchooseonetechgoalthisyear,makeitthis: Stopoperatinginfirefightingmode.
Whentechbecomespredictableinsteadofchaotic: Yourteamworksfaster
Customersgetbetterservice
Youstoplosinghourstopreventableissues Growthbecomeseasier
Thisisn’taboutdoingmoreIt’saboutmakingtech reliableandnotdoingitalone
monthly publication is provided courtesy of Josiv Krstinovski President of IT Company.
TECH HABITS YOUR BUSINESS SHOULD QUIT COLD TURKEY
Everybusinesshasalistofhabitseveryone knowsaren'tgreat.Theriskyshortcuts,the “we’llfixitlater”processes,theworkarounds thatarejust“howwedothings.”
Theyfeelharmlessuntilthedaytheyaren’t. Ifyouwantyoursystemstorunsmoother, saferandwithfewersurprises,thesearesix techhabitsworthquittingcoldturkeyand whattodoinstead.
Habit #1: Clicking “Remind Me Later” on Updates
Thattinybuttonhascausedmorebusiness damagethanmostcybercriminals.Updates patchknownvulnerabilitiesthatattackers activelyexploit.“Later”becomesweeksor months,leavingyoursystemsexposed. Massiveransomwareoutbreaksinthepast spreadbecausebusinessesskippedavailable patches.
Quit it: Schedule updates after hours or let your IT partner push them automatically. No interruptions, no exposed systems.
Habit #2: Using the Same Password Everywhere
Yourfavorite“strong”passwordisn’tstrong ifit’susedacrossmultipleaccounts.
Whenevenasmallwebsitegetsbreached, yourcredentialsgetsoldandattackerstry themacrossbanking,emailandbusiness systems.Thisiscalledcredentialstuffing,and itworksshockinglywell.
Quit it: Use a password manager (e.g. 1Password,
Bitwarden, LastPass). One master password. Unique credentials for everything else. Done.
Habit #3: Sharing Passwords Over Email,
Text or Slack
“Canyousendmethelogin?”Sure.Nowthat passwordgetspermanentlystoredininboxes, backups,searchhistoriesandservers.
Ifanyone’saccountgetscompromised, hackerscansearchfor“password”andharvest everything.
Quit it: Use the secure sharing features built into password managers. No passwords in writing, no permanent trail.
Habit #4: Giving Everyone Admin Access Because It’s Easier
Onepersonneedstoinstallsomething,soyou justgrantadminaccessandnevertakeitback. Now,halftheteamcanbypasssecuritytools, deletefoldersorinstallriskysoftware.Ifanyof thoseaccountsgetcompromised,attackers instantlygainfullcontrol.
Quit it: Use the principle of least privilege. People get the exact access they need, nothing more.
Habit #5: Workarounds That Became Permanent
Aprocessbroke,youfoundaworkaroundand nowit’sthe“official”way.Workaroundscost time,createfragilityanddependonemployees rememberingatrickinsteadofrelyingona realsystem.
Quit it: List every workaround your team uses. Then let an IT professional replace them with proper solutions that save hours and eliminate frustration.
Habit #6: The One Spreadsheet Running Your Entire Business
OneExcelfilewith12tabsandmystical formulasknownonlytoafewpeopleisnota businesssystem:it’sasinglepointoffailure.If itbecomescorruptorthecreatorleaves,your operationsgrindtoahalt.
Quit it: Document what the spreadsheet actually does and then move those functions into real tools with backups, permissions, audit trails and scalability.
Why These Habits Stick and How to Break Them
Youdon’tkeepthesehabitsbecauseyou’re careless.Youkeepthembecauseyou’rebusy. Badtechhabitsfeelfastinthemoment,but theconsequencesstayinvisibleuntilthey’re catastrophic.Thebusinessesthatfinallyfix theseissuesdon’trelyonwillpower;they changetheirenvironment.
With the right IT partner:
Passwordmanagersgetdeployed company-wide
Updateshappenautomatically
Permissionsgetmanagedcorrectly
Workaroundsdisappear
Criticalspreadsheetsbecomerealsystems
Therightwaybecomestheeasyway.
YOUR BUSINESS TECH
IS OVERDUE FOR AN ANNUAL PHYSICAL
Mostpeopleavoidmedicalappointmentsuntil somethinghurts.Businessesdothesamewith theirtechnology.Systemsare“fine,”nothing seemsbrokenandeveryoneisbusy.Butjust likeyourhealth,theabsenceofpaindoesn’t meaneverythingishealthy.Problemsthattake businessesdownareusuallyinvisibleuntilthey explode.
So,here’stheuncomfortablequestion:When wasthelasttimeyourbusinesstechnologyhad arealcheckup?
Notaprinterfix.Notanewlaptop.Aholistic, preventativeexamthatlooksforissuesyou don’tevenrealizearethere.Because“working” and“healthy”aretwoverydifferentthings.
The“IFeelFine”Trap
Techproblemsrarelyannouncethemselves. Systemscanrundayafterdaywhilehiding criticalrisks,including:
Backupsthatexistbutdon’trestore
Aginghardwarelongpastsafeuse
Useraccessnoonehasauditedinyears
Securitygapsnobodyrealizedwerethere
Compliancerequirementssilentlygoing unmet
Yourtechnologycanlookfunctionalrightup untilonebaddaybecomestheworstdayyour businesseverhas.
WhataRealTechPhysicalExamines
Apropertechnologyassessmentworkstheway amedicalphysicaldoes:systematic,thorough anddesignedtosurfaceissuesearly.
BackupandRecovery
Thisistheheartbeatofyourtechnology environment
Ifeverythingelsefails,canyourecover? Arebackupscompletingsuccessfully,not justscheduled?
Whenwasthelasttimeyoutestedthem? IfyourserverdiedMondaymorning,how longwouldittaketobeoperational?
Mostbusinessesonlydiscoverbackupsare brokenduringanemergencyThat’stheworst momenttofindout
HardwareandInfrastructure
Equipmentagesquietly…untilitdoesn’t.
Howoldareyourservers,firewalls, switchesandworkstations?
Isanythingpastmanufacturersupport, meaningnopatchesorsecurityupdates? Areyoureplacingdevicesproactivelyor waitinguntiltheyfail?
Downtimefromaginghardwareisatophidden cost.Thingsrunslowlyformonths,then suddenlystop.
AccessandCredentials
Ifyou’reunsurewhohasaccesstowhat,you’re notalone,butyouareatrisk
Canyouproduceacurrentlistofusers? Areanyformeremployeesstillactive? Aresharedaccountshidingwhodidwhat?
SHINY NEW GADGET OF THE MONTH
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CLIENT WIN OF THE MONTH: ...continued on page 4
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A manufacturer (that we recently joined forces with) was running on aging equipment and experiencing slowdowns that kept creeping up during peak hours.
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...continued from page 3
Accesscreephappenssilentlyovertime.It’sone ofthemostcommonandpreventablecausesof breaches.
DisasterReadiness
Nobodywantstothinkabouttheworst-case scenario,butignoringitmakesitdangerous.
Ifransomwarehit,what’stherealrecovery plan?
Isitwritten?Tested?Knownbymorethan oneperson?
Howlongcouldoperationsfunction withoutsystems?
Ifyourdisasterplanamountsto“we’llfigureit out,”that’snotaplan.
ComplianceandIndustry Requirements
Dependingonyourindustry,“healthy”hasa veryspecificdefinition.
HealthcarebusinessesmustmeetHIPAA requirements.
Anyonehandlingcreditcardsmustpass PCIcompliance.
CARTOON OF THE MONTH
Manyclientcontractsnowincludeexplicit cybersecurityrequirements.
Complianceisn’taboutpaperwork.Itprotects youfromfines,lostcontractsandlegal exposure.
WarningSignsYou’reOverdue
Ifanyofthisisfamiliar,it’stimeforanexam:
“Ithinkourbackupsareworking.”
“Theserverisold,butitstillruns.”
“Weprobablyhaveex-employeeaccounts stillactive.”
“Wehaveadisasterplan…somewhere.”
“Ifthispersonleft,we’dbeintrouble.”
“We’dprobablyfailanaudit,butnobody hasaskedyet.”
Thesearen’tsmallissues.They’resymptomsof risk.
TheCostofSkippingtheCheckup
Apreventativereviewcostshours.Afailure costsdaysorweeks.
Dataloss:Losingclientrecords,financials orprojectscanbefatalforasmallbusiness.
Downtime:Everyhourofdowntime meanslostproductivity,misseddeadlines andstrainedclienttrust.
Compliancefailures:Penaltiesaresteep andincreasinglyenforced.
Ransomware:Theaveragesmall-business recoverycostisnowdeepintosixfigures.
PreventionisquietandinexpensiveRecovery isloudandexpensive
Why You Can’t Perform Your Own Tech Physical
Youwouldn’tdiagnoseyourselfwithaguess andastethoscopeYougotoaprofessionalwho knowswhathealthylookslike.
TechnologyisnodifferentYouneedsomeone who:
Knowsthestandardsforyoursizeand industry
Recognizespatternsandwarningsigns Canseeissuesyou’venormalizedsimplyby livingwiththemdaily
That’swhattransformstechmanagementfrom firefightingintoprevention.