Trusted Technology Partner
Wall Arm and Wall Cabinet Service and Maintenance
Total Protection Service Program (Minimum Commitments May Apply) Our Total Protection Service program for Wall Mounted Workstations (WMW) provides on-site resources for both in and out of warranty repairs and maintenance. The field technicians are actually Add-On Data employees who are factory trained and certified from each of the WMW vendors we support. Many of the WOW manufactures and our competitors will contract out the work to a dispatch service — they send a technician, who is not factory trained and often so unfamiliar with the WMW that they will have to call technical support for disassembly instructions.
We support ALL major WMW manufacturers including Ergotron, GCX, Humanscale, Jaco, Metro-Flo, and Rubbermaid. In WArrAnTy Most WMW manufacturers do not provide on-site service coverage. They deem these items Customer Replaceable parts which means they will send you the parts and you will have to replace them yourself. These items are difficult to replace even for Clinical Engineering and Facilities Departments —who should be focusing on more complex and critical hospital equipment.
OuT Of WArrAnTy Once your factory warranty has expired, renewal can be exorbitantly expensive or completely unavailable. Part availability can also become an issue since manufacturers will typically end of life a WMW every three to five years leaving them with limited replacement parts. This will never be an issue for Add-On Data covered carts since we have close relationships with many of the WMW manufacturers OEM’s and maintain an extensive inventory of new and refurbished parts for legacy carts.
BenefITS ■ A two-minute call to your dedicated Customer Support and we handle the rest ■ All field technicians are factory trained and Add-On Data employees ■ An extensive inventory of new and refurbished parts for current and legacy carts