MHD Supply Chain Solutions Sept 2025

ELECTRIFYING TOLL’S FORKLIFT FLEET

TMHA power zero operating emissions operations.

ALLRACK APPOINTED

NSW DISTRIBUTOR

Strengthening BHD’s NSW presence.

GETTING SYSTEM INTEGRATION RIGHT

NEOS aligns systems and strategy.

Growing demand and constraints of outdated facilities meant South West Healthcare needed a new approach to meet the region’s supply chain needs and future-proof operations, ensuring uninterrupted delivery of essential medical supplies, linen, and equipment to hospitals across Southwest Victoria.

Dematic provided an AutoStore solution that signi cantly increases storage capacity, improves order accuracy, and reduces the time to process orders. South West Healthcare can now deliver vital orders faster and has more space to dedicate to other important functions. Learn

at dematic.com/southwesthealthcare

MHD

Supply Chain Solutions

CONTACT

MHD Supply Chain Solutions is published by Prime Creative Media

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Telephone: (+61) 03 9690 8766

Website: www.primecreative.com.au

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CEO: Christine Clancy

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Editor: Phillip Hazell

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Client Success Manager: Caitlin Pillay

FOR ADVERTISING OPTIONS

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ACKNOWLEDGEMENT

MHD Supply Chain Solutions magazine is recognised by the Australian Supply Chain Institute, the Chartered Institute of Logistics and Transport Australia, the Supply Chain and Logistics Association of Australia and the Singapore Logistics and Supply Chain Management Society.

copied in any form or by any means (graphic, electronic or mechanical including information and retrieval systems) without written permission of the publisher. The Editor welcomes contributions but reserves the right to accept or reject any material. While every effort has been made to ensure the accuracy of information Prime Creative Media will not accept responsibility for errors or omissions or for any consequences arising from reliance on information published. The opinions expressed in MHD are not necessarily the opinions of, or endorsed by the publisher unless otherwise stated.

Resilience through change

The first half of 2025 has shown that Australia’s industrial, logistics, and trade sectors are not standing still, even against a backdrop of global uncertainty. Recent developments highlight the willingness of industry leaders to invest, adapt, and innovate in the face of turbulence.

In Sydney’s southwest, Charter Hall Group’s agreement with Jennmar Australia marks a milestone in the transformation of Smeaton Grange. The new 31,000sqm facility will consolidate 15 smaller sites into one purpose-built hub, enhancing operational efficiency while embedding sustainability measures such as rooftop solar, rainwater harvesting, and EV charging.

Australia Post’s opening of its Blacktown parcel delivery centre is another example of long-term planning meeting immediate operational needs. With capacity to process up to 48,000 parcels a day during peak periods, the facility improves turnaround times and positions the organisation to meet rising eCommerce demand while advancing its 5 Star Green Star ambitions.

Meanwhile, ISPT’s proposed $1.1 billion industrial estate in Melbourne’s southeast would deliver one of the nation’s largest industrial offerings, balancing large-scale capability with environmental responsibility. Native tree retention, recycled materials, and embedded renewable infrastructure are all part of the planned development.

On the global stage, Emirates’ expansion of its Courier Express service into Australia aims to address long-standing gaps in cross-border eCommerce. By leveraging its high-frequency passenger flight network, the carrier seeks to bypass traditional bottlenecks and offer faster, more predictable delivery to and from international markets.

The message from these stories is clear: while challenges are reshaping the way we move, store, and deliver goods, those prepared to rethink, reinvest, and retool will define the next era of logistics and supply chain in Australia.

This edition also launches the MHD Software Showcase, a new feature designed to provide readers with an overview of supply chain software solutions available in the Australian market.

Happy reading!

Phillip Hazell

At Toyota, we’re proud to be at the forefront of innovative material handling energy solutions including electric, lithium ion, hydrogen fuel cell*, and also o er our exclusive I_Site forklift telematics system helping to track and reduce energy usage. With a comprehensive range starting from pallet jacks right up to eight tonne counter-balance models, make the switch to Toyota’s electric forklifts built with quality top of mind, and that’s just part of the Toyota Forklift Advantage.

THIS ISSUE

COVER STORY

08 TMHA equipment boosts ef ciency for Drake Group

SUPPLY CHAIN

11 NEOS drives integration success by aligning systems.

48 Geotab s upgraded cold chain solution.

54 RE E turns demand volatility into opportunity.

MATERIAL HANDLING

23 eli deepens Australian ties.

27 inde s leet OCUS advances safety.

30 ungheinrich launches A E compact electric pallet truck.

WAREHOUSES

14 Vanderlande builds safer service culture in automation.

17 D strengthens NS presence through AllRack partnership.

20 Addverb delivers uni ed robotics.

33 Swisslog s Syn uni es warehouse operations.

44 rcher launches advanced scrubbers.

46 NA launches Aerobot in Australia.

50 Con uest expands into industrial vehicles.

52 aperless boosts warehouse ef ciency with cloud tools

56 The RIC Group delivers tailored S for mid-tier growth

ASSOCIATIONS, EVENTS,

COVER

Drake

Charter Hall Group has secured a 15-year pre-lease agreement with global manufacturing company Jennmar Australia for a new 31,000sqm facility at its Smeaton Grange Logistics Hub in Sydney’s southwest.

The deal marks a major milestone in the redevelopment of the 16.71hectare brownfield site at 80 Hartley Road, which previously housed a Coles warehouse. The original facility, constructed in 1998, is currently being demolished to make way for a new state-of-the-art logistics estate.

Jennmar to anchor Charter Hall’s Smeaton Grange redevelopment Australia Post opens new Blacktown parcel centre

Australia Post has officially opened a new 18,360m2 parcel delivery centre in Blacktown, aimed at strengthening its delivery capabilities across Sydney’s north-west and meeting rising demand driven by eCommerce.

The future-ready facility is designed to handle up to 30,000 parcels per day, with peak capacity reaching 48,000 during busy periods such as Christmas. It boasts the largest parcel van capacity in the national network, able to accommodate close to 400 vans servicing suburbs including Parramatta and the Windsor–Richmond growth corridor.

Replacing older sites at Seven Hills and Horsley Park, the new centre provides expanded space for loading operations, enabling faster turnaround times and greater operational efficiency.

Upon completion, the revitalised site will comprise three warehouse and office facilities totalling 78,000sqm of gross lettable area (GLA). Jennmar’s commitment accounts for nearly 45 per cent of the site’s total footprint and will enable the business to consolidate 15 smaller facilities from across the Smeaton Grange area into one custom-built warehouse, with room for future growth via an additional 6,000sqm of expansion space.

Charter Hall Industrial & Logistics

CEO Richard Stacker said the redevelopment reflects the Group’s strategy of transforming underutilised industrial land into sustainable precincts designed to meet the evolving needs of occupiers.

“Smeaton Grange continues to attract demand from high-quality tenant customers like Jennmar,” Stacker

said. “This new facility will allow them to scale operations efficiently, with excellent access to major arterial routes and the future Western Sydney Airport.”

Targeting a 4 Star Green Star rating, the new estate will feature rooftop solar, EV charging, rainwater harvesting, drought-tolerant landscaping and smart metering systems.

Jennmar Australia Managing Director Gareth King said the facility will create major operational efficiencies for the business.

“This move consolidates our local manufacturing and distribution operations into a modern facility, while allowing us to maintain our presence in the region,” he said.

Further leasing opportunities remain at the site, ranging from 6,000sqm to 38,000sqm. ■

Australia Post General Manager

Divisional North – NSW/ACT & QLD, Khaled Elkhatib, said the investment reflects Australia Post’s commitment to improving service for both delivery teams and customers.

“By bringing our teams closer to their delivery areas, we’re able to improve turnaround times and ensure parcels reach customers’ doorsteps faster,” Elkhatib said. “The additional space is also helping us manage growing parcel volumes and better support eCommerce retailers.”

To cater for future demand, the site includes an extra 5,000m2 of warehouse space to support long-term growth in parcel volumes.

In line with Australia Post’s sustainability targets, the facility is aiming for a 5 Star Green Star rating.

It incorporates a 398kW rooftop solar system, 81kWh of battery storage, electric vehicle charging stations, and a rainwater harvesting system — initiatives expected to reduce annual carbon emissions by more than 250 tonnes.

The new Blacktown centre strengthens Australia Post’s position in one of the nation’s most important logistics regions and supports the broader transformation of its parcel delivery network. ■

Toyota Forklifts help reduce carbon footprint for Toll Group

Toll Group is transitioning to an all-electric Toyota forklift fleet to cut emissions and boost safety.

One of Australia’s largest logistics providers is lowering the emissions of its material handling equipment fleet utilising Toyota Material Handling Australia’s (TMHA) range of battery electric equipment.

That goal has taken its next step towards completion with the addition of two new pieces of battery electric Toyota machinery at Toll’s Eagle Farm facility including a 9FBMT counterbalance unit capable of lifting up to eight tonnes.

The new 9FBMT unit and batteryelectric reach forklift join three other zero-tailpipe-emission Toyota machines at the Eagle Farm facility, meaning the warehouse in Brisbane’s east now exclusively uses battery electric material handling equipment.

Toll Global MHE Fleet Manager Neil Walters, and TMHA Corporate Key Account Manager Gareth Conlan, have

worked together to manage Toll’s Toyota fleet of more than 400 machines across the country and transition each of those to battery-electric equipment.

Neil says Toyota’s range of battery electric equipment has helped Toll contribute to its decarbonisation goals.

“We had a plan within Toll to transition all internal-combustion engine (ICE) trucks up to eight tonnes in capacity to battery electric,” he says. “The latest delivery we’ve taken is another step forward in that transition, and we’re on target to achieve that by the end of 2025.”

Toyota’s eight-tonne trucks in battery electric format has allowed Toll Group to work towards its goal, with the 9FBMT unit offering a maximum lift height of seven metres and a 1240Ah battery capacity.

Choosing Toyota battery-electric forklifts has made it easier for Toll Group to improve on-site safety,

with an additional directive to fit a sophisticated pedestrian alert system (PAS) on all equipment. Neil explained that electric trucks are better suited to the fitment of accessories such as the PAS system.

“One of the reasons (PAS fitment) is more effective on electrics is it’s built into the controller so it sends an electrical impulse and slows the machine down, whereas if it was an engine truck we’d have to put some electronic control in there and it would get very expensive, very quickly,” he says. “This way, the transition to battery-electric not only improves our overall footprint and damage we do on the environment, but we can use that in tandem with a PAS to achieve a much safer operating environment for our staff.”

TMHA is helping Toll Group to ensure all machinery, whether new or existing, gets fitted with the PAS To improve

safety for all forklift operators and warehouse workers.

Along with the ability to provide Toll Group with a range of battery electric machinery options, another reason for the logistics provider to partner with Toyota on a fleet of more than 400 machines is the service network and team of experienced service technicians who can ensure any downtimes are

kept to a minimum.

It is imperative to Toll Group’s business that its material handling equipment is kept up and running to ensure freight is delivered on time, and the quick callouts and reliability of TMHA makes that goal simple.

“In addition to the quality of the product, what is particularly noteworthy is the level of support

our account manager Gareth, and the service team and technicians have provided,” Neil says. “Toyota’s service network and their responsiveness are crucial and were key factors in selecting them as one of our preferred suppliers.

“If there’s a problem, they get to the job and fix it. They service the machinery when needed, and from an account management perspective, Gareth makes sure we get the right equipment at the right price, in a timely fashion.”

Neil and Gareth share a strong working relationship with regular contact to ensure the fleet is running smoothly and any issues are dealt with in a prompt manner.

“We’d probably talk every second day but have a dedicated meeting every week,” Gareth says. “If (Neil) needs help with anything he’ll come to me direct, and if there are any site issues he needs escalated, he’ll push them across to me and I’ll work with our branch network to resolve the issue. It would be uncommon for us not to talk every 48-72 hours.”

Toll Group is currently on track to have a fully battery electric material handling equipment fleet by the end of 2025. ■

For more information freecall Toyota Material Handling Australia on 1800 425 438 or visit www. toyotamaterialhandling.com.au

Automated sortation enhances multiple stages of the supply chain by enabling:

> Efficient unloading of inbound containers

> Streamlined cross-docking for rapid distribution to retail outlets

> Cost-effective order picking

> Fast and precise shipping sortation

Vanderlande provides a variety of line sorters, including sliding shoe and pusher sorters, as well as loop sorters such as cross-belt and tilt-tray sorters, tailored to meet your speci c needs. Our sortation systems are designed to support customers at any stage of their automation journey, whether they are just beginning or already highly experienced.

Learn more at www.vanderlande.com/warehousing/systems/sortation

Integration done right

NEOS’ David Bissett says integration success depends on aligning systems, people, processes and long-term strategy.

Argon & Co stresses integration success depends on people, not technology. Image: Oulaphone/stock.adobe.com

In today’s supply chain environment, technology is often seen as the answer to every operational challenge. But according to David Bissett, Partner at Argon & Co and head of its systems integration arm NEOS, successful transformation goes well beyond the technology layer.

Integration, he says, should not be treated as a standalone IT project. Instead, it must be viewed as a broader business initiative that brings together systems, people and processes into a unified, future-ready operating model.

“The biggest mistake businesses make is assuming integration is just

about plugging in a new system,” David explains. “In reality, it’s about how that system fits into the broader way of working, and how ready the organisation is to adopt and sustain the change.”

Poor preparation, not poor tech

While new software platforms often promise seamless end-to-end functionality, David has seen many implementations fail not because the technology was flawed, but because the business wasn’t ready.

He points to common issues such as unclear business objectives, insufficient

data health, under-resourced teams, and a lack of stakeholder engagement before going live.

“It’s not unusual for businesses to skip the planning phase, rush into system selection, and hope it all comes together during implementation,” he says. “But any issues you don’t resolve early will reappear during delivery, often with greater consequences.”

NEOS encourages businesses to begin with a structured readiness assessment that considers operating model design, data quality, change impacts and investment appetite. The goal is to identify and close critical gaps before

vendors or system integrators are brought in. Without this, integration efforts often become reactive, with project teams scrambling to retrofit processes or align roles midstream.

Choosing technology with long-term value

When it comes to selecting platforms, David argues that businesses should focus less on short-term convenience and more on long-term suitability. Rather than defaulting to generic off-the-shelf systems, he advises organisations to prioritise best-fit solutions that can align with their strategy, scale with growth, and integrate cleanly into their architecture.

“The question is not which system has the most features, but which system delivers the right capabilities in the right way for your specific needs,” he says.

He encourages clients to stresstest vendor claims through use case demonstrations, reference checks and, where appropriate, small-scale proofof-concepts. A system that looks good in a presentation may not always suit the operational realities of a particular business.

David also notes the importance of budgeting for the total cost of integration, including the effort required to prepare data, manage change and sustain the solution over time.

“One of the best pieces of advice I received from a CEO was to choose the solution you won’t regret in ten years,” he says. “Don’t optimise for short-term cost. Optimise for long-term value.”

People and process are central to success

Technology may enable transformation, but David maintains that people and processes determine whether it succeeds. He highlights the need for businesses to engage early with internal stakeholders, define clear governance models, and prepare staff for what new systems will require of them.

“You can’t bolt a new system onto an old operating model and expect results,” he says. “Change has to be embedded across the organisation, not

just in the IT function.”

This includes training that goes beyond system functionality. Scenariobased learning, rooted in actual job roles and workflows, is more effective than classroom sessions focused on screens and menus. David also stresses the importance of internal ownership.

While vendors and systems integrators play key roles, they rarely take responsibility for broader business change. Organisations need to lead that themselves.

“Vendors won’t redesign your business model,” he says. “They’ll deliver what you ask for. If you haven’t done the groundwork, you’ll get a technically sound system that may not work operationally.”

Avoiding common integration traps

Among the recurring pitfalls David sees is the belief that integration ends at go-live. In reality, sustaining and improving a new platform is an ongoing task. Without postimplementation support, continuous development and internal capability building, the initial investment can quickly lose momentum.

Another misstep is expecting external partners to resolve internal misalignment. A vendor can configure a system, but they cannot fix unclear workflows, siloed data or unprepared teams.

“Integration is a business capability, not a one-off project,” he says. “It has to be planned, resourced and owned by the organisation.”

NEOS frequently supports clients not only during the selection and delivery phase, but also as they transition to managing the system themselves. This includes helping to define future roadmaps, embed governance, and build internal centres of excellence.

Planning for flexibility and scale

As supply chains face increasing volatility, the ability to adapt and scale becomes critical. David says architectural planning is often the missing link that prevents businesses from evolving their platforms over time.

“Many businesses implement new

systems without understanding how those systems will interact with others, or how they’ll support emerging technologies like AI,” he says.

Modular architectures, he argues, provide a more agile foundation than monolithic systems. They allow businesses to plug in new capabilities as needed, whether for automation, analytics or advanced planning.

Given the growing importance of data-driven decision-making, he also sees data health and integration maturity as critical enablers of technologies such as machine learning and predictive intelligence.

“If your data isn’t well structured, governed and accessible, you won’t get the benefit from new technologies,” he adds.

NEOS positions itself as a partner that blends business consulting with technical understanding. Rather than leading with platforms or features, David says the team focuses on aligning systems to business outcomes.

“We’re not here to sell software,” he says. “Our job is to help clients achieve operational change in a way that is sustainable, measurable and strategically sound.”

With integration increasingly viewed as a long-term capability, not a one-off investment, businesses that take the time to align strategy, systems and people are better placed to respond to disruption and scale their operations effectively.

“Doing integration right is not about doing more, it’s about doing the right things in the right order,” David says. “And that begins with being prepared.” ■

Building a safer service culture in automation

Vanderlande’s Asia Pacific Service Director, Tarang Shah, shares how the company’s customer-first, people-driven approach is reshaping service for automated material handling systems across Australia and New Zealand.

Walk into any automated warehouse and the first thing you’ll notice is the machinery: conveyors moving in synchrony, robotic arms lifting with precision, sensors flashing in rhythm. But behind the seamless choreography of automation lies a different kind of engineering –one that Vanderlande believes is just as critical as the technology itself.

It’s the engineering of service. For Vanderlande, service is not just about keeping equipment running; it’s about creating a resilient operational culture around it. At the core of that culture are two things: safety and people. With a global team of more than 11,000 colleagues, Vanderlande brings scale and staying power to every customer. In Australia and

New Zealand, the company’s service business is growing at a rapid rate – now with almost 200 specialists highly trained service professionals embedded within customer operations. Some work on-site 24/7, assuming full responsibility for running and maintaining complex automation systems. Others provide scheduled support in line with customer peak periods or maintenance windows. But the shape of the service model, whether resident or remote, is never one-sizefits-all.

“Flexibility is the key,” says Tarang, Vanderlande’s Service Director for Warehousing in Asia Pacific.

The company tailors each engagement based on customer maturity, in-house capability, and

operational scale. A grocery giant may rely on full-time technical support and system operations, while a smaller site might only require quarterly maintenance and emergency support during seasonal surges. The approach is fluid, but the objective remains constant: maximise uptime, minimise risk, and support performance.

Tarang stresses that this isn’t just about being responsive; it’s about being predictive. Vanderlande’s service strategy is grounded in data, and the team deploys a suite of tools and sensors to gather insight from systems in real time. These are not just used for dashboards and reporting. They drive decision-making.

At one customer site – a major Australian grocery distribution centre

– the service team was alerted to a behavioural anomaly in a key asset. Using predictive analytics and on-site diagnostics, they were able to isolate the issue before it became disruptive. The proactive intervention saved an estimated 48 hours of potential downtime, a scenario that could have had a ripple effect across the retailer’s national supply chain.

“The systems we designed for a customer two or three years ago often need adjusting to reflect how their business has changed,” Tarang explains. “Operational demand shifts, end-consumer habits evolve, and we use data to keep the systems optimised accordingly.”

What emerges is a vision of service that goes well beyond repairs. It’s about partnership. Tarang and his team operate with a long-term view of system health, and their philosophy centres on continuous improvement, both technical and human.

Nowhere is this more evident than in Vanderlande’s workforce development. From day one, new hires undergo structured onboarding not just to learn their technical responsibilities, but to absorb the company’s broader cultural priorities. Safety is not introduced as a module – it’s the very first item on the agenda.

“We don’t view safety as a KPI or a compliance box,” Tarang says. “It’s the foundation. Nothing comes before it.”

Daily review meetings, referred to internally as DRMs, open with safety updates – a practice institutionalised across the region. Team members are actively encouraged to raise near misses or potential hazards, not just report incidents. Dedicated health and safety business partners work exclusively with service teams to reinforce standards, provide hands-on support, and act as escalation points. It’s a full-time job because safety isn’t a passive commitment – it’s an operating principle.

This approach, Tarang believes, is one of Vanderlande’s key differentiators in the Australian market. He’s reluctant to speak about competitors, but emphatic about Vanderlande’s stance.

“Whether you’re a technician or a site manager, every conversation here starts with safety,” he says.

And it shows in the numbers. Internal surveys consistently highlight the onboarding experience and safety culture as reasons why new hires choose to stay. Tarang describes the culture as highperformance but inclusive and believes that retaining skilled professionals depends as much on how they’re treated as on how they’re trained.

Every role, from flow controllers and process analysts to control specialists and mechanical technicians, is framed around the customer outcome. This, he says, helps maintain consistency across teams and sites.

“People need to know not just what they do, but why it matters,” he adds. That sense of purpose becomes even more important as the company adopts new tools and technologies. Artificial intelligence is already being trialled to enhance maintenance forecasting and operational planning, with further integration expected in coming months. But Tarang is quick to clarify: the aim isn’t to replace human decision-making – it’s to empower it.

“When our people have better tools, they make faster, better decisions,” he says. “That benefits them and it benefits the customer.”

Vanderlande’s approach reflects a broader shift in the industry. As automation becomes more ubiquitous, customers are no longer looking only at hardware specs or system speed. They’re evaluating reliability, longevity, and support – not just in technology, but in the teams behind it. In that context, service has become a competitive edge.

Tarang believes that more customers are beginning to view service as a value generator rather than a cost centre. With automation often representing a large capital investment, ongoing system performance is critical to ROI. A wellmaintained, well-supported system delivers measurable results, especially in sectors like grocery, parcel, and general merchandise, where downtime has outsized consequences.

Still, service remains an area where many organisations underinvest, or view as an afterthought. Vanderlande’s goal is to flip that script.

“The most advanced automated system in the world is only as good as the team keeping it running,” Tarang says. “Our job is to make sure that team is supported, equipped, and safe.”

As the industry continues to evolve, Vanderlande’s challenge ¬– and opportunity – is to scale that service model without losing what makes it distinctive. For Tarang, that means doubling down on culture, clarity, and continuous feedback.

“We have the technology,” he says. “But it’s the people and culture that drives the outcome.” ■

Cantilever racking provides flexible storage for bulky and long materials. Images: BHD

AllRack strengthens BHD’s presence in New South Wales

BHD’s partnership with storage specialist AllRack is helping bring high-quality racking systems closer to customers in New South Wales. Here’s how.

BHD’s focus on building a strong local distribution network is paying dividends in New South Wales, where Sydney-based AllRack now serves as its state distributor.

The family-owned business, founded in the 1980s by David Wiggins and his brother, began by supplying a range of warehouse equipment – from trolleys and plastic bins through to pallet racking and mezzanine systems – to customers across Sydney. Over time, the company has established itself as a trusted provider of storage solutions in the warehousing sector.

Michael Wiggins, a director at AllRack, says the decision to join the BHD network came after positive recommendations from within the distributor base.

“We’d had some disappointments

with other product lines we were distributing,” Michael says. “We had a relationship with one of the Victorian BHD distributors, and after chatting with them, they suggested we give John Harrison at BHD a call to see if he needed a distributor for New South Wales. We did that, and the rest is history.”

Supplying BHD’s core products

AllRack’s role as BHD’s NSW distributor centres on two main product lines: selective pallet racking and cantilever racking.

“They’re definitely the highest quality Asian-Manufactured racking products on the market,” Michael says. “BHD is known mainly for its cantilever racking system for a very good reason. A lot of other racking

companies use BHD cantilever racking – even large competitors that are not part of the BHD network buy BHD cantilever due to its superiority. That’s definitely their core product.”

The proven track record of these products in the market, particularly in cantilever systems, has made them a competitive option for a range of warehouse and industrial applications in New South Wales.

Michael says having a local distributor is critical to reducing transport costs and improving responsiveness for customers.

“The price of freight between Melbourne and Sydney – and then even north of Sydney – is very expensive these days,” he says. “If you can have a local warehouse and stock the product locally, that’s an

WAREHOUSES

immediate saving and brings the product closer to the end user.”

AllRack’s local presence also allows the business to provide faster service and better on-the-ground support.

“We’ve got knowledgeable staff, boots on the ground, people who can go out and check on racking systems, do racking audits, and provide quick service when someone needs a quote,” Michael says. “We could be out there the next day, rather than waiting a week for someone to come up from Melbourne.”

Trends in the NSW warehousing market

According to David, New South Wales operators are increasingly moving towards specialised racking solutions rather than relying solely on standard selective systems.

“The price of land has gone up so much that gone are the days of just filling a warehouse with low-density standard selective racking,” he says. “People are wanting to limit wasted space in their warehouse but also look at automation as a way of increasing storage density and pick efficiency.”

This shift towards optimised layouts and automation-ready systems has influenced how BHD and AllRack position their offerings in the market, with an emphasis on tailored solutions to match operational needs.

As part of its long-term strategy, AllRack is looking to grow its physical footprint across New South Wales.

“We already have a warehouse in Newcastle,” Michael says. “We think we’re going to need a warehouse in Western Sydney and an office there as well. Part of our five-year plan is to have satellite offices in some regional areas we think are growing.”

The expansion will allow the company to better serve customers in growth corridors while reducing lead times for delivery and installation.

Part of the BHD network

Michael says being part of the BHD distributor network offers customers access to a consistent product range, backed by local expertise and service.

“BHD’s cantilever systems are a

known quantity in the industry,” he says. “When you’re supplying something that a lot of people already trust, it makes it easier to deliver solutions with confidence.”

The partnership ensures that customers benefit from both BHD’s manufacturing capabilities and AllRack’s understanding of the local market.

Michael sees the relationship between BHD and AllRack continuing to strengthen as customer needs evolve and the company’s expansion plans take shape.

“Our focus is on making sure

customers in New South Wales can get the right product, when they need it, backed by people who understand their business,” he says. “That’s what having a local BHD distributor is all about.”

With a strong foundation, an established reputation in the storage solutions sector, and a clear plan for growth, AllRack is positioned to play an increasingly important role in BHD’s national network – ensuring that customers in New South Wales have ready access to high-quality racking systems, supported by local knowledge and service. ■

Key features include:

Storage Type and Capacity

Hazelmere, Western Australia Opening in November 2025

• Controlled ambient - 5,475 pallets

• Cool room (+2 to +8°C) - 500 pallets

• Secure storage zones for high-value medications and therapies, as well as controlled drugs

• Tailored for compliance with TGA, cGxP, and ISO standards

• Dedicated healthcare facility to meet all storage requirements and statewide transport and distribution

Sustainability and Resilience

• 100% solar powered via rooftop panels

• 40,000L rainwater tanks for irrigation and greywater use

• Energy-smart lighting systems reduce consumption

• Backup power: Diesel generators ensure operational continuity

Strategic Impact

• Part of Toll’s A$100M Asia-Pacific healthcare logistics investment

• Strengthens Toll’s 3PL/4PL capabilities in ANZ

• Creates local jobs and increases supply chain resilience across WA

Addverb’s autonomous mobile robots streamline warehouse operations. Images: Addverb

Unifying warehouse robotics - the Addverb way

Addverb delivers unified robotics and software to simplify, scale, and future-proof modern warehouse automation globally.

As warehouses around the world confront increasing pressures, rising costs, labour shortages, growing SKU complexity, the call for automation has shifted from a nice-to-have to an operational imperative. But amid this urgency, one challenge remains: how to deploy automation that’s not fragmented, but unified. Addverb, a global robotics and automation company, has built its foundation on answering that very challenge.

Addverb refuses to rely on external systems – every robot, shuttle, and software platform is engineered in-house to ensure total control and performance. The result? A unified robotics ecosystem designed to support more coordinated and efficient supply chain operations.

The power of vertical integration

Addverb’s approach to automation is based on vertical integration, with both hardware and software conceived, developed, and produced in-house. This structure allows the company to maintain oversight across development

and delivery, supporting coordination, quality control, and deployment efficiency.

From ASRS systems to AMRs, robotic picking arms and intelligent sorting, each piece of equipment is designed to synchronise with Addverb’s in-house software suite, which includes Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), and AI-powered orchestration platforms. This coordination enables businesses to orchestrate warehouse operations with precision, ensuring that software isn’t just a dashboard, but the brain behind the machinery.

Modular, scalable, and intelligent software

At the heart of this ecosystem lies Addverb’s modular software suite, which provides the digital backbone to its physical infrastructure. Designed to be flexible and hardwareagnostic, Addverb’s software stack can be deployed independently or as a unified layer, offering unprecedented scalability. It enables intelligent synchronisation across

diverse warehouse assets, automated and manual through advanced data orchestration, visualisation dashboards, and real-time control.

With deep learning and AI at its core, the system predicts bottlenecks, optimises workflows, and supports intelligent decision-making. Whether it’s streamlining multi-robot coordination, visualising KPIs via interactive dashboards, or managing resource allocation dynamically, Addverb’s software ensures that the entire warehouse operates as one cohesive unit.

Indigenous innovation, global expertise

Since entering the Australian market, Addverb has introduced its global automation technologies to support warehousing, manufacturing, and logistics operations across the region. Drawing on its international experience, the company has worked to adapt its solutions to meet the specific regulatory, operational, and workforce conditions present in Australia. This approach reflects a broader effort to

align automation strategies with the practical challenges and expectations of local industry.

Peter Zann, National Sales Manager at Addverb Australia, shares his perspective.

“Australian businesses are increasingly looking for solutions that are agile, scalable, and digitally connected,” Peter says. “What we offer at Addverb is a single, cohesive platform that integrates robotics, software, and support, ensuring that our customers can future-proof their operations without the headache of managing multiple vendors. This flexibility is proving to be a gamechanger for our partners here in Australia.”

Addverb’s integration of robotics and software into a unified platform reflects an effort to address the operational challenges facing businesses in a rapidly changing environment. Its approach supports scalability, flexibility across multiple sites, and improved data visibility to help businesses adapt and remain efficient.

Sustainable and future-ready

Addverb’s in-house capabilities reflect a commitment to sustainability and responsible innovation. This aspect of their approach goes beyond mere compliance; it embodies a vision for a future that prioritises environmental stewardship. The company’s manufacturing operations fully comply with RoHS (Restriction of Hazardous Substances) standards, ensuring that their products do not contain harmful materials that could jeopardise human health or the environment.

Additionally, many of Addverb’s products are thoughtfully engineered to minimise energy consumption, thereby contributing to lower operational costs for businesses and supporting broader environmental goals. In the Australian

context, Addverb is actively working to strengthen supply chains and expand its support network. By focusing on regionally adapted solutions, the company not only reduces its carbon footprint but also ensures the ability to deliver responsive and timely service to its customers.

This approach fosters a spirit of collaboration with ecosystem partners, helping to build a sustainable and resilient framework capable of meeting the demands of modern logistics. These initiatives reflect Addverb’s overarching commitment to not merely participating in the Australian market, but to taking a proactive role in driving sustainable transformation and innovation within the industry.

Built for interoperability and evolution

One of the standout features of Addverb’s innovative technology lies in its remarkable interoperability. This capability allows Addverb’s systems to integrate with a wide array of existing Enterprise Resource Planning (ERP) systems, Warehouse Management Systems (WMS) platforms, and various third-party software applications.

The integration process is designed with user-friendliness in mind, offering a plug-and-play adaptability that reduces market entry barriers and facilitates a more cohesive operational environment. By eliminating operational silos that often hinder efficiency and collaboration, Addverb empowers businesses to streamline their processes and enhance overall productivity. Addverb incorporates artificial intelligence (AI) and machine learning across its solutions, supporting ongoing system optimisation and adaptation as business needs evolve.

For instance, the incorporation of vision-enabled robotic picking systems enhances precision and speed in

warehousing, reducing the likelihood of errors associated with manual picking. The predictive analytics feature allows businesses to anticipate demand fluctuations and optimise inventory levels, which enhances responsiveness to market changes.

“At Addverb, our mission extends well beyond merely supplying automation products; we are dedicated to fostering long-term partnerships that stand the test of time,” says Peter. “This commitment to collaboration and relationship-building not only distinguishes us in the industry but also ensures that we truly understand and meet the unique needs of each client we serve.

“Our in-house capabilities are a vital component of our service offering –this means that we are deeply involved with our clients at every stage of the process, from the initial design phase, where we collaborate closely to ensure that concepts align with their goals, all the way through to delivery and implementation.”

Real-time performance tuning is another aspect of Addverb’s offerings, ensuring that the systems are not only operational but also consistently improving over time. This strategic approach enables businesses to evolve alongside their technological infrastructure, allowing them to harness insights gathered from data and make informed decisions that can drive growth and efficiency. As a result, Addverb’s solutions are not static; they are designed for dynamic evolution, perfectly aligning with the rapid pace of change in today’s business landscape.

As automation continues to reshape global supply chains, Addverb is taking a consolidated approach – bringing together hardware, software, AI, deployment, and support within a single ecosystem. This model aims to reduce complexity, accelerate implementation, and support longterm operational adaptability. In an environment where integration and responsiveness are increasingly vital, Addverb’s unified robotics ecosystem offers a coordinated pathway toward warehouse modernisation. ■

CLEAN BIG AREAS FAST.

Deepening local ties

Heli strengthens Australian presence with an open day, showcasing lithium forklifts and deepening dealer partnerships.

Heli Oceania hosted an open day at its Sydney facility, inviting local dealers and suppliers to experience its expanding range of material handling solutions and reinforcing its presence in the Australian market.

The event marked nearly two years since Heli established a local warehouse in Australia, with the company using the milestone to highlight its lithiumpowered forklifts, new telehandlers, and commitment to long-term partnerships in the region.

Yang Anguo, Chairman of Anhui Heli Forklift Group, said the open day was more than just a product showcase – it was an opportunity to bring key

stakeholders together and reaffirm Heli’s investment in Australia.

“We’ve been in the Australian market for less than two years,” said Yang. “The open day gave us a chance to deepen our relationships with our customers and dealers. At the same time, we’re able to present new products like our telehandlers and lithium technology to the market.”

Local support builds confidence

Heli’s Australian facilities has allowed the company to provide faster access to spare parts, technical support, and training, which Yang said has built dealer confidence and helped position the brand as a serious player in a

competitive market.

“Since we established the warehouse, our partners in Australia have seen greater support – not only in parts but in technical assistance,” he says. “That’s made a difference. It gives them the confidence to work with us as long-term partners.”

This commitment has been critical for dealers such as Allied Forklifts, which supplies Heli equipment to customers across Western Australia. Wayne Adams, Managing Director at Allied, said the partnership has strengthened significantly in recent years.

“Heli originally sold small quantities of forklifts to Allied under a non-

exclusive dealer arrangement,” says Wayne. “Since 2018, our dealings improved once we pledged 100 per cent allegiance to Heli. Both parties have since shared great success in Western Australia.”

Wayne says the level of service and support from Heli had been instrumental.

“The spare parts and service support has improved turnaround times,” he says. “We communicate effectively with the Heli Oceania support team and this has reduced the time taken to resolve issues. Our customers benefit and Allied’s support team are under less pressure.”

He added that Allied’s own experience running Heli forklifts had given customers confidence.

“The Heli has performed well and we can say to our clients that they are as good as most other new forklifts on the market,” Wayne says. “We have been running these in our hire fleet since 2010 – you do not make money in hire if you are spending too much on repairs.”

A shift towards new energy

One of the central themes of the open day was electrification. As industries look to lower emissions and adopt more sustainable solutions, Heli has doubled down on developing lithium-powered forklifts and other ‘new energy’ equipment. Yang believes Australia is a suitable market for this technology.

“Australia has a mature industrial vehicle market and is very open to new energy products,” he says. “That’s why we’re bringing our latest lithium-ion battery technology here.”

These new energy models – designed to meet the needs of both indoor and outdoor applications – offer a quieter, cleaner alternative to traditional internal combustion forklifts. Yang said Heli’s lithium-powered range had been well received by Australian dealers and end-users alike.

“It’s encouraging to see so much interest,” he added. “Our lithium products are not only environmentally friendly – they’re also very competitive when it comes to performance and reliability.”

Wayne says there was a shift towards battery-electric solutions, albeit a gradual one in Western Australia.

“We have seen a shift towards lithium forklifts,” he says. “We expect to see a big improvement in this market over the coming years.”

15-year partnership pays off Heli’s growing reputation in Australia has also been shaped by its relationship with Allied Forklifts, one of its longeststanding partners in Australia. The two companies have worked together since 2010, with Allied initially offering Heli as a second-tier brand before making it their primary product line in 2018.

“There is always a cheaper brand on the market,” Wayne says. “But the support we provide, in partnership with Heli, offers far greater benefits to the client. That commitment is frustrating the competition and building our reputation.”

Yang added that these kinds of collaborations were essential for building a strong foundation in international markets.

“The product is just one part of the relationship,” he says. “The service, the understanding, the local support –those are equally important.”

Building more than business

Beyond commercial partnerships, Yang says the company was also invested in cultural and community exchange between China and Australia. He pointed to Heli’s recent sponsorship of a local race car at the Bathurst 6-Hour Race as one example of the company’s desire to build broader relationships.

“It’s not just about forklifts,” he

says. “We’re also supporting cultural activities, sponsoring sports – these are ways we can connect with people, learn about Australia’s amazing culture, and share a little of ours as well.”

Yang says he sees Australia as a key market not just for sales, but for longterm engagement.

“We think the manufacturing industries of China and Australia are very compatible,” he says. “We believe this is just the beginning of a deeper relationship – one that’s not just about products but also about shared values and mutual respect.”

Looking forward

With the open day now behind them, both Heli and its dealer network are energised about what’s ahead. The company has clear ambitions to expand its presence in Australia, not only by introducing new models but by strengthening local support infrastructure and building closer ties with the people who sell and operate its equipment.

Wayne says Allied Forklifts was optimistic about future opportunities. “More recently, Heli Oceania are looking at these national companies to see how the Heli dealer network can work together and bid for large fleets,” he says.

“This is a great opportunity for Allied as the doors open to supply many more new forklifts here in WA.”

As Heli continues to expand its new energy portfolio and develop local partnerships, Yang remains optimistic.

“We’re here for the long term,” he says. “This is just the start.” ■

Flexible Thinking. Precise Execution.

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2 out of 3 warehouses today face unreliable connectivity as a key challenge

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Transform your warehouse operations with Ericsson Private 5G. Ericsson.com/logistics

FleetFOCUS evolves with smarter safety, analytics, and global reach

Linde Material Handling’s FleetFOCUS system is continuing to advance, with new features, customer-driven improvements, and a growing role in multi-site fleet management.

National Fleet Contracts Manager Stuart Hitchens shares the latest updates.

Businesses across Australia are continuing to lean on digital tools to sharpen their material handling operations. As automation and connected equipment become standard in warehouses and logistics hubs, fleet management systems are moving beyond basic monitoring to deliver proactive safety, cost control, and operational insights.

Linde Material Handling’s FleetFOCUS platform is one such system. Designed to provide real-time visibility and control over forklifts and other equipment, FleetFOCUS has become a central tool for businesses seeking to optimise utilisation, boost safety compliance, and act on data-driven insights.

According to Stuart Hitchens, National Fleet Contracts Manager at Linde MH, recent updates to the system have focused on both functionality and user experience.

“We consistently release firmware updates every two to three months, adding new features and refining performance so our customers always have a cutting-edge fleet management solution,” he says.

Continuous improvement through customer input

Linde MH’s approach to FleetFOCUS development has been shaped by end-user feedback. Stuart says many of the system’s refinements come

directly from client recommendations.

“Over the past year we’ve implemented at least 10 customer suggestions,” he explains. “When we see a request that benefits our entire user base, we take it on, refine it, and roll it out in future releases.”

Recent updates include streamlined pre-operational checks to speed up the process for operators, a new highlighting feature for critical safety questions, and driver name displays on in-cab screens to improve accountability. Backend performance optimisation has also been a focus, with the aim of making the system run as smoothly as possible in busy, highdemand environments.

Safety remains one of FleetFOCUS’s strongest value points. The system enforces pre-operational checks, monitors driver behaviour, and can limit vehicle access to authorised personnel only. Shock reporting automatically places a truck into reduced-speed ‘limp’ mode after a significant impact until a supervisor resets it, ensuring WHS compliance and accountability.

From a compliance perspective, Stuart notes that FleetFOCUS gives customers a complete safety management framework.

“The system enforces thorough pre-operational checks, highlights critical safety points, and monitors driver behaviour to prevent incidents before they happen,” he says. “It’s designed to support businesses in meeting – and in some cases exceeding – current WHS obligations.”

The role of data in operational decision-making

FleetFOCUS is as much an analytics platform as it is a monitoring tool. By collecting detailed usage data from equipment, it enables businesses to spot inefficiencies and adjust resources accordingly.

“FleetFOCUS allows businesses to see exactly how their fleet is being used,” Stuart says. “If you’re using a high-cost reach truck for a task that could be handled by a pallet jack, that’s an immediate cost-saving opportunity. Likewise, if equipment is only used seasonally, you can right-size the fleet to match actual demand.”

The system provides up to 30 different real-time reports covering utilisation, battery consumption, operator licensing, and hardware condition. These insights help companies balance workloads, plan maintenance, and avoid unnecessary capital expenditure.

Looking ahead, Linde MH is investigating how artificial intelligence (AI) and machine learning could add new capabilities to FleetFOCUS. One area of interest is refining driver behaviour analysis.

“AI has the potential to identify patterns that might lead to accidents and then provide targeted coaching to the driver to reduce risk,” Stuart says. “This kind of predictive insight could be a real step change in safety.”

While the system does not yet directly integrate with Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) platforms, Stuart says this is firmly on the roadmap.

“We know the value of creating a unified view of fleet data alongside other operational data, and we’re actively exploring the security and logistical factors that need to be addressed to make that possible.”

Multi-site and global fleet management

FleetFOCUS is already being used across multi-site operations in Australia and New Zealand, with testing and implementation underway in broader Asia. For businesses operating across regions, the platform provides a single, consistent view of the fleet, regardless of location.

“Our goal is to make it seamless for global operators to track and manage every vehicle,” Stuart explains. “That means consistent data, consistent reporting, and the ability to apply the same safety and efficiency standards across all sites.”

Rolling out a fleet management system involves more than installing hardware. Linde MH takes a structured approach to onboarding, starting with a pre-deployment consultation to configure units and portal settings before equipment arrives on site.

“We provide free, mandatory training to all website users before they receive their units, so they’re confident using the system from day one,” Stuart says. “We also run three refresher training sessions every month, and customers can join at no cost. Ongoing support is critical to making sure FleetFOCUS delivers maximum value.”

Connectivity is central to any realtime fleet management system, and FleetFOCUS was the first Australian

solution to offer dual Wi-Fi and GPRS (3G/4G) connectivity. This ensures uninterrupted communication between trucks and the central platform, even in complex environments. A memory card backup stores data during outages, automatically updating the system once the connection is restored.

For decision-makers, this reliability means that operational data is always available – whether they’re checking equipment impacts, monitoring battery charge, or reviewing operator pre-start check compliance.

Alongside safety and efficiency, FleetFOCUS supports sustainability goals. By enabling smarter fleet allocation, it helps avoid unnecessary asset purchases and ensures that existing equipment is used efficiently. Monitoring driver behaviour and battery use can also extend asset life and reduce energy consumption.

“Optimising resources isn’t just about cost,” Stuart notes. “It’s about reducing waste and making sure every piece of equipment is delivering maximum value for as long as possible.”

Continuous development

Because FleetFOCUS is developed locally, Linde MH can act quickly on customer feedback and release updates without long lead times. All changes made by Linde MH, or its fleet management partner, are deployed free of charge to all users.

“We’re committed to ensuring that FleetFOCUS evolves alongside our customers’ needs,” Stuart says. “Technology moves quickly in this space, and we want our users to always feel they’re working with one of the most advanced fleet management systems on the market.”

From enforcing safety protocols to uncovering hidden efficiency gains, FleetFOCUS continues to expand its capabilities. With AI-driven insights on the horizon and growing adoption across multi-site and international operations, Linde MH’s fleet management platform is positioning itself not just as a monitoring tool, but as an integral part of modern warehouse and logistics strategy. ■

An operator uses Jungheinrich’s AME Series electric pallet truck to move goods efficiently.

Jungheinrich launches AME pallet trucks

Jungheinrich’s AME series offers compact, efficient Class 3.1 electric pallet trucks for diverse applications.

Jungheinrich has launched its new AME series, a Class 3.1 electric pallet truck designed to meet changing material handling needs.

MHD sat down with Martin Strogilakis, Head of Product Management at Jungheinrich Australia, to explore what makes this new series notable in the market.

Compact power for modern challenges

“The AME series is designed with modern material handling challenges in mind,” says Martin. “It’s compact, highly manoeuvrable, and equipped with features that make it ideal for production areas, backof-store operations, and logistics environments.”

The new AME series is Jungheinrich’s latest electric pallet truck, introduced

under Class 3.1 – a category defined by a maximum weight of 250 kg.

Martin says that this makes it suited for tail lifts, mezzanine floors, and other space-restricted or elevated environments. Fully electric and built for efficiency, the AME series offers an alternative to manual pallet jacks, especially for customers who don’t require the heavier Class 3.2 models, which exceed the 250 kg threshold.

Designed for tight spaces and operator comfort

In space-constrained environments, the AME’s compact design and manoeuvrability make it well-suited to operations.

“In production lines or retail backrooms, space is often limited,” Martin says. “The AME can navigate narrow aisles and tight corners with

ease, allowing operators to move goods quickly and safely.”

Operator comfort is another area where the AME series excels. Ergonomic tiller heads, controls, and features like storage compartments and a smooth ride contribute to reduced fatigue and increased productivity during long shifts.

Lithium-ion efficiency and charging flexibility

The AME series is powered by a maintenance-free lithium-ion battery, offering longer runtimes, faster charging, and zero battery maintenance hassles.

“It’s a huge advantage,” says Martin. “Less downtime means more time moving goods.”

Adding to its versatility is the option for an integrated charger,

allowing users to plug the truck into any standard outlet. Ideal for dynamic environments like retail and logistics where dedicated charging stations may not be feasible.

With load capacities ranging from 1,500 to 2,000 kg and compatibility with both Euro and Australian pallet dimensions, the AME series is built to meet diverse operational needs. Whether in production, retail, or logistics, Martin says that the AME series delivers performance, reliability, and value.

A smart investment in productivity and safety

“The new AME series isn’t just an electric pallet truck. It’s a smart investment in productivity and safety,” he says. “It offers the perfect balance of performance, affordability, and quality for customers looking to move away from manual pallet jacks without stepping up to a heavier Class 3.2 truck.”

Jungheinrich invites customers across Australia to experience the AME series firsthand through live demonstrations at their branches. With the AME series, electric pallet trucks are evolving to deliver greater efficiency – and they’re here now. ■

An operator uses Swisslog SynQ interface to monitor processes and inventory. Images: Swisslog

Inside SynQ: Swisslog’s unified software

Swisslog’s SynQ software unifies warehouse systems for smarter, scalable, and data-driven warehouse automation.

Swisslog has developed a unified software platform, SynQ, to help warehouses manage growing operational complexity, labour shortages, and rising throughput demands.

Short for Synchronisation and Intelligence Quotient, SynQ combines warehouse management (WMS), control (WCS), and material flow (MFS) capabilities in a single system. The modular platform integrates with ERP and e-commerce systems, providing end-to-end coordination and visibility across automated and manual processes. Designed to improve transparency and support faster decision-making, SynQ is aimed at operators seeking

a more adaptable and data-driven approach to warehouse optimisation.

“SynQ is best-in-class end-to-end software designed for everything within the four walls of a warehouse,” explains Dan Ulmamei, Managing Director at Swisslog Australia and New Zealand.

Bridging operations with intelligence

SynQ sets itself apart from traditional warehouse software by delivering intelligence across the entire operational stack – from business systems through to the physical movement of goods. It acts as the nerve centre of the warehouse, managing inventory, controlling automation, and

providing the insights needed to run facilities more efficiently.

“At its core, SynQ doesn’t just manage warehouse operations; it synchronises them,” Dan says.

Its built-in visualisation and monitoring capabilities provide live oversight of warehouse processes through a SCADA-style interface, allowing operators to not only observe performance but also directly intervene in real-time.

“You can ‘click’N’run’ directly from the 3D visualisation,” Dan explains. “An operator can access any pallet within the automated warehouse and make changes directly – like sending it to a reject station if something doesn’t

look right. That kind of responsiveness is invaluable.”

Tailored software for tailored operations

One of the software’s greatest strengths is its configurability. SynQ isn’t a one-size-fits-all solution. Instead, it is deployed and customised based on each client’s unique processes and operational goals.

“Our role is to understand and tailor a system to the customer’s needs,” says Dan.

The software suite includes industryspecific modules developed from Swisslog’s decades of experience in automation, covering everything from item picking and replenishment to returns and labour management. With over 500 software experts globally contributing to development, and more than 100 years of warehouse innovation behind it, Swisslog ensures SynQ remains responsive to evolving industry demands.

“Nothing works without software today,” Dan says. “You have to operate within it – and with SynQ, we’re helping warehouses do that more intelligently.”

Seamless scalability for the modern warehouse

In today’s market, automation is no longer optional; it’s a competitive imperative. But for many businesses, deploying automation across existing operations can be daunting. This is where SynQ delivers critical value: it provides a unified platform that scales with the business.

Whether supporting high-volume retail fulfilment or complex multiclient 3PL operations, SynQ can coordinate automation assets such as ASRS (Automated Storage and Retrieval Systems), AMRs (Autonomous Mobile Robots), conveyors, and shuttles –all while interfacing with business intelligence tools for performance tracking and continuous improvement.

“SynQ aligns warehouse hardware with business processes,” says Dan.

The software’s modularity means it can be expanded in phases as operational needs evolve. Many Swisslog customers, Dan notes, begin with foundational capabilities and grow their SynQ installation over time.

Proven results for local and global brands

Swisslog has deployed SynQ across a broad range of industries, from retail and FMCG to pharmaceuticals and 3PL. Locally, brands such as Linfox, Coca-Cola, and Jaycar have already adopted the platform, gaining enhanced visibility and control over their warehouse operations.

“Linfox is a great example of how we’ve built long-term partnerships in Australia,” says Dan. “We’ve been working closely with them to help bring efficiency and transparency to their automated operations. The feedback has been very positive, particularly around usability and the power of the data that SynQ provides.”

This level of insight ranges from the operator screen in small warehouses

to full-scale control rooms in major facilities. No matter the size, SynQ enables customers to see their entire operation live, at a glance.

While many companies are still exploring the possibilities of AI, Swisslog is already putting it into practice. Dan notes that SynQ is built to support machine learning tools and AI-enabled robotics, including Swisslog’s nextgeneration item picking systems.

By embedding AI tools into core warehouse software, Swisslog is helping customers unlock automation strategies that are not only scalable but also self-improving.

“We’re not just delivering automation hardware and software – we’re delivering intelligence,” Dan says.

Supporting long-term success

Beyond the initial deployment, Swisslog’s commitment to continuous improvement ensures SynQ remains future-ready. With long-term service and upgrade paths, the software is built to deliver lasting value across decades of use.

“We have machines running for over five years and still going strong, and they’ll be there for another 20 years if maintained well,” Dan says. “That speaks to the strength of our servicing model and the reliability of our entire automation ecosystem, including software.”

Swisslog’s support model includes ongoing upgrades and performance tuning, allowing customers to evolve their systems in step with market changes and internal growth strategies.

As eCommerce accelerates, order profiles become more unpredictable, and labour markets tighten, warehouses are being asked to do more with less. Software like SynQ is making that possible – not through brute force, but through intelligence.

With its integrated WMS, WCS, and MFS capabilities, real-time visualisation, and business intelligence tools, SynQ is more than a product; it’s a strategic platform for modern, datadriven warehousing.

“SynQ helps our customers work smarter, not harder,” Dan says. “And in today’s environment, that makes all the difference.” ■

Australia’s Top Supply Chain Software

Discover innovative platforms transforming logistics, warehousing and transport management in the 2025 MHD Software Showcase

TAustralia’s top supply chain software

MHD ’s Software Showcase highlights leading supply chain software solutions driving efficiency, visibility, and resilience across logistics.

he logistics and supply chain sector increasingly relies on software to drive efficiency, accuracy, and customer satisfaction. From streamlining warehouse operations to managing the complexities of final-mile delivery, technology is changing the way goods move from production lines to end customers. The right digital tools can improve fulfilment speed, reduce costs, and help businesses build more resilient operations.

MHD’s Software Showcase recognises the top-performing companies developing solutions in critical categories, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), last-mile delivery platforms, demand planning software, and Enterprise Resource Planning (ERP) systems. Together, these tools form an interconnected digital ecosystem driving the modern supply chain.

efficiently based on operational demand. Leading providers in this space include Infor WMS, CartonCloud, Katana Cloud Inventory, and Odoo.

A TMS manages the movement of goods beyond the warehouse, covering route planning, carrier selection, scheduling, freight tracking, and delivery performance. By improving shipment visibility, reducing transport costs, and ensuring compliance with delivery requirements, it streamlines both outbound and inbound logistics. Top solutions include Blue Yonder TMS, CargoWise, Freight2020, and LogiNext. When integrated, WMS and TMS platforms create a seamless flow of information, bridging internal operations with external transport activities.

A WMS focuses on optimising activities within the warehouse –from receiving and storing goods to order picking, packing, and dispatch. It enhances stock visibility, streamlines workflows, improves order accuracy, and allocates resources

better decision-making by forecasting customer demand with precision, using historical sales data, market trends, and seasonal patterns. This allows businesses to align inventory, production schedules, and supply chain resources with actual demand, reducing stockouts and avoiding excess inventory. Industry leaders here include RELEX Solutions, Microsoft Dynamics 365, GMDH Streamline, and Logility.

Last-mile delivery solutions address the most complex and costly stage of the delivery process – getting goods from a distribution centre or local hub to the end customer. These platforms optimise routes, enable real-time tracking, speed up delivery, and enhance customer communication, all while minimising operational costs and environmental impact. Notable offerings include Drive Yello, OptimoRoute, Track-POD, and Radaro. Demand planning software supports

ERP systems integrate core business processes – from finance and procurement to sales, HR, and inventory management – into a centralised platform. In logistics, ERP enables smooth coordination across purchasing, production, warehousing, and transport, ensuring every part of the supply chain is aligned and informed. Standout systems include Oracle NetSuite ERP, Epicor, TechnologyOne, and MYOB Acumatica. When combined, these systems give businesses end-to-end visibility and control: demand planning ensures the right products are ready, ERP allocates the resources to move them, WMS and TMS manage their flow through the network, and last-mile delivery technology guarantees they reach the customer quickly and reliably. ■

DEMAND PLANNING SOFTWARE

Esendex Australia

Opturion Pty Ltd

Glenvern Group Pty Ltd

o9 Solutions

John Galt Solutions

Ramco

Mobiledock

Kinaxis

365 ERP PTY LTD

Trace Consultants

b2wise

The RIC Group

JAIX Logistics Software Pty Ltd

Blue Yonder

Softeon

RELEX Solutions Infor

nConnect Group Pty Ltd

Demand Management Systems Pty Ltd Inventory Optimization Real-Time Plan Updates Automated Replenishment Multi-SourceIntegration Data CollaborativeManagement Workflow Customizable&Analytics Reporting Purchase Planning Order& Exception Alerts Stockout& AccurateModels Forecasting

WAREHOUSE MANAGEMENT SYSTEM (WMS)

ANZ Case Studies

Esendex Australia

Glenvern Group Pty Ltd

CartonCloud

Linde Material Handling

Infocomm Software

John Galt Solutions

Ramco

Mobiledock

Distribution Technologies

365 ERP PTY LTD

3DLogistiX

Paperless Warehousing

Trace Consultants

BISCIT Pty Ltd

The RIC Group

JAIX Logistics Software Pty Ltd

Blue Yonder

Infios

Softeon

Infor

EDDA Design & Development Pty Ltd

nConnect Group Pty Ltd

Thomax

Automation-readyBarcode/RFIDsupportCloud-basedsystem

Cycle counting tools Enterprise-readyERP/TMSintegration Mobile device access

Optimised picking/packing Real-timeinventoryReturnsmanagementScalable/multi-siteSME-friendly

TRANSPORT MANAGEMENT SYSTEM (TMS)

Esendex Australia

Opturion Pty Ltd

Fluent Cargo

Nash

CartonCloud

FreightExchange

Infocomm Software

John Galt Solutions

Ramco

Mobiledock

Cario

Frontier Force Technology

Kinaxis

365 ERP PTY LTD

3DLogistiX

Radaro Australia Pty Ltd

Origin by Sandfield

Paperless Warehousing

BISCIT Pty Ltd

The RIC Group

JAIX Logistics Software Pty Ltd

Blue Yonder

Slipstream Infios

Softeon

nConnect Group Pty Ltd

ANZ Case Studies

API/EDI integration CarriermanagementCloud-basedsystem Dispatch automation Freight auditandpay Freight quoting/rating LoadconsolidationMulti-modalsupport ProofofdeliveryReal-timetracking Route optimisation Scales with business

ENTERPRISE RESOURCE PLANNING (ERP) ANZ Case Studies

Esendex Australia

Glenvern Group Pty Ltd

John Galt Solutions

Ramco

Mobiledock

Unbound Systems

365 ERP PTY LTD

3DLogistiX

Origin by Sandfield BISCIT Pty Ltd

The RIC Group

JAIX Logistics Software Pty Ltd

Softeon

Infor

LAST-MILE DELIVERY

Esendex Australia

Opturion Pty Ltd

Nash

CartonCloud

FreightExchange

Infocomm Software

John Galt Solutions

Ramco

Cario

Frontier Force Technology

365 ERP PTY LTD

Radaro Australia Pty Ltd

Origin by Sandfield

BISCIT Pty Ltd

The RIC Group

JAIX Logistics Software Pty Ltd

Adiona TechPty Ltd

Blue Yonder

Tarot Analytics Pty Ltd

nConnect Group Pty Ltd

Thomax

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Large areas, clean results

Kärcher introduces new industrial scrubbers, enhancing cleaning efficiency, safety, and adaptability for warehouses and logistics.

With efficiency and smart systems now critical to operations, Kärcher offers two solutions suited to the transport and logistics industry: the KIRA B 50, a fully autonomous floor scrubber designed to deliver consistent cleaning results, and the B 260 RI Bp, a ride-on floor scrubber built for deep cleaning in large-scale environments.

Warehousing and logistics operations often face persistent challenges, including dusty yards and floors, splinters from wooden pallets, slippery surfaces, and poor site presentation. Dust on floors, inventory, and machinery can affect health and safety, contribute to contamination risks, create inefficiencies, and reduce the value of stored goods. Kärcher’s machines are designed to address these issues by providing thorough cleaning that reduces airborne dust, removes hazards, and improves the overall presentation of facilities.

Big spaces. Big advantages

The B 260 RI Bp is designed for large,

high-dust environments, with a highpowered scrubbing system capable of lifting compacted grime, oil residues, and dust from busy warehouse floors. Operating at speeds of up to 10 km/h, it features a steering angle sensor that automatically reduces speed when turning to improve safety. A 260-litre fresh water tank with an automatic fill function and a DOSE cleaning detergent system supports cleaning at scale. The machine’s dual turbine suction system and squeegee leave floors dry and ready to use immediately after cleaning. Efficiency features include the DOSE cleaning system, improved servicing access, the KIK intelligent control system, and an eco!efficiency mode that reduces power usage while extending battery run time by up to 40 per cent. These measures help reduce downtime while maintaining cleaning performance.

Consistent results, every day

A common challenge with manual cleaning is inconsistency, with factors such as fatigue, time pressure, and staff

turnover affecting outcomes. Kärcher’s autonomous cleaning robot, the KIRA B 50, is designed to deliver the same standard of cleaning on every cycle.

Suitable for medium to large spaces, it combines hardware and software to automate cleaning tasks. When paired with the optional docking station, it can recharge, drain, rinse, and refill without operator involvement. Its multi-sensor system – incorporating an integrated laser scanner, 3D and ultrasonic sensors, and an onboard computer – provides 360° environmental detection. This enables it to identify obstacles, people, and hazards such as drop-offs or glass.

Using this sensor data, the KIRA B 50’s software plans cleaning routes, avoids collisions, and navigates around blockages without halting the process. Certified for operation in public spaces, it can work safely in areas with pedestrian traffic.

A web portal allows for remote monitoring, with access to cleaning reports, device status, and other operational data, helping to meet

compliance requirements without manual record keeping. The ability to run scheduled cleaning cycles means the system can operate continuously, supporting hygiene and site presentation in busy, dust-prone environments. For warehouses, logistics hubs, and production lines, the KIRA B 50 provides an option for reducing manual workloads, maintaining hygiene standards, and ensuring consistently presentable facilities.

No matter what your challenge is In logistics and warehousing, maintaining clean and safe facilities is essential to operations. Kärcher’s equipment – from the autonomous KIRA B 50 to the B 260 RI Bp ride-on scrubber – is built to address these needs. By delivering consistent cleaning, the machines help manage dust, improve safety, and support operational efficiency, enabling businesses to maintain focus on core activities. ■

The autonomous scrubber can maintain warehouse floors with minimal human intervention.

Dynamic and intelligent, the SynQ software platform orchestrates the performance of your automated and manual warehouse operations to deliver both precise functionality and data-driven insights.

Encompassing warehouse management, material flow and automation control into a single platform, SynQ allows you to connect:

People: Connecting the right people to the right tools. Processes: Meeting your specific industry requirements. Machines: Maximising e iciency, flexibility and agility.

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KNAPP unveils Aerobot to Australian market

MHD spoke to KNAPP about its new Aerobot system for flexible warehouse automation.

KNAPP has introduced its autonomous 3D shuttle robot, Aerobot, to the Australian market, presenting a new flexible solution for high-density storage and retrieval in constrained and irregular warehouse environments.

The official unveiling took place at CeMAT where the media were joined by KNAPP Australia Managing Director Michael Kemeny and Vice President of Subsidiary Development and Management, David James, to explore how the product fits within KNAPP’s broader automation portfolio. Designed to bridge the gap between traditional shuttle systems and free-roaming AMRs, Aerobot offers a modular and scalable alternative to mini-load cranes and cube-based automation.

“This robot has the potential to really revolutionise the market,” Michael says. “It moves independently with friction drive and doesn’t rely on rails, barcodes or line markings. That means you can run it on a standard warehouse floor without having to make modifications.”

The product, which recently debuted at LogiMAT in Europe and ProMat in the United States, is now being

offered to the Australian market as part of a limited soft launch before broader availability in 2026. According to Michael, one of Aerobot’s main innovations is its ability to operate across uneven racking heights and unconventional floor layouts, offering 3D mobility up to 12 metres high. Unlike static or grid-based systems, Aerobot can adjust to the physical shape of a facility and scale with the user’s needs over time.

“You can start small – with one rack and one or two robots – and scale as your operation grows. The flexibility is built into the system,” he says.

Each robot can handle totes (with different heights) and trays and loads of up to 35 kilograms, with battery life sufficient for a full shift of operation. A five-minute top-up charge adds around an hour of runtime, enabling continuous operation across staggered shifts without needing to oversize the fleet.

David says KNAPP sees strong local potential for Aerobot in spare parts, industry, healthcare and pharmaceutical environments – sectors where high SKU counts and irregular floor plans make traditional shuttle systems less economical.

“The state of automation in Australia is healthy and progressing,” David says. “We’ve had a lot of success here in recent years. That’s due in no small part to our team, who understand the local conditions and customer expectations.”

While land and labour costs have always influenced automation strategies, David notes that workforce availability has become a growing concern across all markets, not just Australia.

“Even when people are available, they don’t want to work in warehouses. Automation becomes not just a costsaving tool, but a necessity for business continuity,” he says.

This, he adds, is where Aerobot fits – in providing high-density storage without overcapitalising on speed or complexity. The robot is already in use at several European sites, including a highly accurate laboratory instruments manufacturer that required compact storage in a basement-level facility. Shuttle systems could not be deployed due to limited ceiling height, but Aerobot’s flexibility allowed the site to maintain dense storage and goods to person capabilities using standard racking.

“The same racking standard that has been used in mini-load applications for decades can be used here,” Michael says. “You don’t need special floor or building requirements. That makes installation faster and lowers the entry barrier for companies.”

Michael also addresses aftermarket support, noting that all service and maintenance would be handled locally through KNAPP’s Australian technical team. Customers also have the option to train their own in-house teams, supported by periodic site visits.

“Support here is seamless. We can maintain the system directly or train the customer’s maintenance personnel depending on what works best,” he says.

Asked what data KNAPP requires from customers ahead of a deployment, Michael says the process mirrors other warehouse automation projects. Order history and master data are analysed, alongside forecasts and operational goals, to determine the appropriate system size and configuration.

“We work in phases. We recommend starting smaller and building up gradually. That gives the customer flexibility, and it makes for a more cost-effective investment,” he says.

David adds that successful implementations depend on more than just technology – they also rely on early engagement with frontline staff.

“Often, automation fails when the people who’ll be using the system aren’t involved early enough,” he says. “You need to stop treating it like a project and start treating it like an operation. That way, the team can learn what they’re going to work with before it goes live.”

As the conversation turns to KNAPP’s role in the local market, Michael says the company’s focus on long-term customer partnerships sets it apart.

“We don’t just sell products – we design solutions that support the customer’s business objectives and help them to build on their strengths. That’s how we measure success. If the customer

grows, we grow with them,” he says.

David agrees, highlighting KNAPP’s independence and longterm commitment to innovation.

“Because we’re a privately owned company, we can make long-term decisions which are not dictated by shareholders and their short-term capital gains thinking. We value partnerships and work hard to build trust with our customers over time. That’s not always easy, but it’s what makes us different,” he says.

With Aerobot now entering the Australian market, KNAPP aims to support small, medium and larger businesses looking for a right-sized solution to their storage needs –one that doesn’t require complete warehouse redesign or highspeed throughput to justify the investment.

As Michael puts it, “This is for the segment of the market that wants automation with flexibility, not just speed.” ■

IGeotab launches advanced cold chain solution

Geotab upgrades its cold chain solution with new hardware, enhanced software, and improved temperature monitoring capabilities.

n Australia, cold chain breakdowns are a major contributor to food loss. A 2020 government- and industry-sponsored study estimated that approximately 1.93 million tonnes of fruit and vegetables are lost in the cold chain each year - this amounts to roughly 25 per cent of total production. With an estimated 526 million tonnes of food lost globally each year with an estimated 7.6 million tonnes of food lost in Australia each year, due to ineffective refrigeration, improving visibility and control across temperature-controlled supply chains is more critical than ever.

Today, Geotab, a provider in connected vehicle and asset solutions, announced a major upgrade to its cold chain solution, introducing new hardware and enhanced software capabilities that provide businesses with greater visibility, control, and compliance assurance for temperaturesensitive shipments.

These enhancements aim to support local industries, such as food producers and logistics operators, in maintaining product integrity and reducing waste across the supply chain.

Geotab’s enhanced cold chain solution addresses the growing market demand, driven by tighter regulations and rising customer expectations, for more comprehensive, user-friendly, and granular temperature monitoring.

The relaunch includes the advanced IOX-COLD (in-cabin) and IOX-COLD RUGGED (IP67-rated for external mounting) devices. These units offer deeper, direct integration with major OEM refrigeration systems, simplifying installation, improving data accuracy, and reducing potential points of failure compared to multi-sensor setups.

Accompanying the new hardware are several upgrades within the MyGeotab platform that help streamline operations: Near real-time monitoring: Gain an up-to-the-minute view of cargo conditions for proactive decisionmaking.

Multi-zone temperature support: Ensure the integrity of multitemperature loads with monitoring for each zone directly from the refrigeration unit – often eliminating the need for extra sensors. Advanced alerts and remote commands: Set custom temperature

alerts and utilise remote command capabilities (for supported units) to take immediate corrective action. Dynamic historical data: Analyse past shipment performance through interactive graphs, grids, and maps to identify trends and optimise logistics. Improved installation process: An updated MyInstall tool streamlines the configuration and verification process.

“The impact of inadequate cold chain management is felt across industries, particularly in regions where long distances and climate extremes challenge food and pharmaceutical logistics,” says David Brown, AVP APAC at Geotab. “Our cold chain solution is built to give Asia Pacific businesses the visibility and assurance needed to protect temperature-sensitive goods, ensure compliance, and operate more sustainably. It’s about enabling smarter, data-driven decisions that improve outcomes at every stage.”

Geotab’s integrated hardware and software solution supports a range of industries to reduce spoilage risk, meet compliance requirements, safeguard brand reputation, and achieve greater peace of mind. ■

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Conquest Equipment Group adds industrial vehicles to range

Following the EcoTeq merger, Conquest expands into industrial vehicles and outdoor maintenance, with nationwide service support.

Conquest Equipment Group, a supplier of floor cleaning machines in Australia and New Zealand, has expanded its operations to include industrial vehicles and a wider range of facilities maintenance equipment.

Sales Manager for Conquest Industrial, Joel Pederick, says the move was driven by a clear gap in the market.

“We noted a gap in the market in that there was a lack of options, and support for a premium, reliable and low-maintenance range of industrial vehicles,” he says.

Expanded capabilities

The new industrial vehicle line is designed for demanding environments such as warehouses, logistics centres, and manufacturing sites, and can be configured for applications including goods transport, waste handling, and other operational support tasks.

Pederick says the range is differentiated by several key features: low maintenance with minimal moving parts, lithium-ion battery options for low battery maintenance and opportunity charging, a four-year parts and labour warranty, and a robust steel frame and chassis for longevity.

The expansion follows Conquest’s merger with EcoTeq, a company supplying outdoor cleaning and grounds maintenance machinery, including electric street sweepers and zero-turn mowers.

“The formation of the Conquest Equipment Group has developed our range into eight key ranges of equipment focused on reliability, flexibility, and innovation,” Joel says.

Meeting operational challenges

According to Joel, Conquest’s industrial vehicles are used in sectors

such as logistics and warehousing, manufacturing, food manufacturing, earthmoving, agriculture, and municipal operations. Each sale includes a site evaluation to determine exact requirements, from safety features such as cabins, lighting and registration, to branding.

“Being a family-owned and operated business, we have the ability to customise the machine in any way to suit the site requirements,” he says.

He says the expanded range addresses key operational challenges faced by customers, including the safe movement of personnel in larger facilities, faster response times to breakdowns, and reducing the servicing costs.

Nationwide support

Conquest maintains a service and support network across Australia and New Zealand, with technicians, parts supply, and preventative maintenance programs. All service requests go through a centralised hub.

“What this means for the customer

is there is a single point of contact, their breakdown or service request is handled once without dilution of going through multiple people,” Joel says. “Our service hub logs the request with the technician that can respond the quickest and most effectively.”

He adds that each machine has a unique serial number, allowing its full history – including accessories – to be reviewed before a technician arrives. This helps improve efficiency and enables a first-time fix. Technicians are also equipped with vehicles carrying spare parts and consumables to minimise reliance on warehouse supply.

“This speeds up response times and minimises downtime of the equipment onsite,” Joel says.

Joel is currently in New Zealand, meeting with industry contacts to discuss the new product lines and their applications. He says the company will continue to evolve its range based on customer needs.

“We will continue to develop our product portfolio in line with market demand and operational feedback.” ■

Paperless powers up with cloud and dynamic tools

Paperless WMS boosts efficiency with cloud-based tools, dynamic workflows, and evolving software for scalable growth.

Speaking with MHD Supply Chain, Mark Clinch, Operations Manager at Paperless, says the company is evolving its platform architecture and support model to meet the changing needs of warehousing customers both locally and abroad.

“We’ve shifted from being purely customer-led in our development to having a dedicated roadmap,” says Mark. “That allows us to be more proactive and really control our own destiny.”

Founded in 1988, Paperless was originally established to digitise picking slips and other manual processes in the warehouse. After being acquired in 2020 by Melbourne-based ERP group Uniware, the company has accelerated investment in its cloud offering and Software-as-a-Service (SaaS) model. Mark explains that all new installations are now cloud-hosted on AWS as a fully managed service.

“We look after everything from the operating system to the database and application layer, so customers can focus on running their warehouse,” he says.

This shift has enabled more consistent update cycles across its customer base, with the company now pushing quarterly platform patches to its cloud-hosted clients.

“Updates aren’t automated like some mainstream software products, but we provide them every quarter and let the customer choose the best time to implement them,” says Mark.

“For example, many avoid upgrades in Q4 due to the lead-up to peak season,” says Mark.

Paperless primarily services the Australian market, with about 90 per cent of its customers located domestically and a small number in New Zealand, as well as Central and

South America. Mark also oversees the Professional Services team of 11 spread across multiple Australian cities, as well as offshore support operations in India, the UK and El Salvador, allowing for 24/7 coverage.

As for the platform itself, Mark says Paperless stands out for its practical approach to warehouse processes.

“Everyone in our professional services team has worked in a warehouse – as a supervisor, leading hand, or manager –so we understand what needs to happen on the floor,” he says. “That insight helps us implement the software in a way that’s both technically sound and operationally viable.”

One of the platform’s features is dynamic pick face allocation – a function designed to support fastmoving, high-volume operations like e-commerce fulfilment.

“Instead of assigning a fixed slot to every item, our system allocates space on the fly,” Mark explains. “When an order drops, the platform creates a temporary pick face, moves the stock into that location, and releases the space once it’s picked. It’s efficient and flexible.”

Mobile scanning and real-time visibility also remain central to Paperless’ efficiency gains. The company works closely with providers such as Honeywell and Zebra to ensure durable, high-performance handhelds are deployed on-site.

“Scanning product details, serial

numbers, expiry dates and more directly from barcodes – rather than relying on manual data entry – delivers much faster and more accurate operations,” says Mark.

The company partners with rack and label providers to ensure barcode coverage across all picking locations, further boosting picking accuracy and reducing labour time.

Paperless is currently developing Version 5 of its platform – a webbased version that removes the need for desktop application setup and enables users to simply log in through a browser.

“This is a big step towards becoming a true SaaS model,” Mark says. “It’ll make it even easier for customers to access the platform and scale with us.”

Ultimately, Paperless aims to grow with its customers, offering software that evolves alongside operational needs.

“We’re not just looking for transactions – we’re in it for long-term partnerships,” says Mark. “We’ve had customers who started with a single shed and a spreadsheet and now operate across multiple states using our system.” ■

AI-driven inventory tools can empower planners to make faster decisions. Image: whyframestudio/istockphoto.com

How

IPlanning for the unpredictable

AI-driven inventory planning can help businesses manage demand fluctuations without falling into the trap of overstocking or stockouts.

n retail and supply chain operations, demand rarely follows a straight line. Shifts in consumer preferences, weather disruptions, and global market events can quickly alter buying patterns. Layer in promotions, marketing activity, and seasonal trends, and forecasting becomes a challenging, data-driven exercise.

“Demand fluctuations often stem from a mix of external factors like changing consumer preferences, economic uncertainty, and unpredictable weather patterns,” explains Mike Taylor, Director –Solution Strategy, APAC at RELEX Solutions. “Global events such as pandemics or geopolitical shifts can also introduce sudden volatility that businesses need to be ready for.”

While some fluctuations can be predicted, others arrive with little warning. Retailers and supply chain operators face an ongoing challenge: anticipate shifts early enough to adapt inventory plans before costs escalate or customer satisfaction drops.

The risks of getting it wrong

When fluctuations aren’t wellmanaged, the consequences are immediate and costly. Overstocking ties up working capital, creates storage challenges, and can lead to product waste – particularly for perishables. On the other hand, stockouts erode trust and can drive customers toward competitors.

Mike notes that these issues extend beyond just the warehouse floor.

“Poorly managed fluctuations can disrupt transport scheduling, create bottlenecks in fulfilment centres, and

undermine the accuracy of inventory data across the business. It’s not just about having too much or too little –it’s about the operational strain those imbalances create.”

Technology’s role in levelling the playing field

For many businesses, traditional forecasting methods and spreadsheets are no longer enough. The pace and complexity of change demand more sophisticated, responsive tools.

RELEX Solutions addresses this with advanced forecasting algorithms designed to account for a wide range of inputs –from historical sales data and promotional calendars to weather forecasts and local events. By continuously analysing and adjusting forecasts, the platform helps operators align stock levels with actual market conditions.

“Our demand forecasting engine is built to handle both the predictable and the unexpected,” Mike says.

One of the key advantages of RELEX’s approach is its ability to separate recurring seasonal patterns from anomalies. The system can detect demand spikes tied to promotions or weather events while recognising more permanent shifts, such as a product gaining new popularity.

“This distinction is vital,” Mike explains. “It means businesses don’t overreact to short-term blips or miss the signs of a longer-term change in demand.”

External data – like event schedules or marketing campaigns – is layered into the analysis, ensuring forecasts aren’t reactive but take into account known factors that will influence customer behaviour.

Automation for nearreal-time response

While accurate forecasting is essential, the real test comes in how quickly a business can respond. RELEX places automation at the centre of that process. Its AI-driven algorithms continually monitor demand patterns and adjust replenishment plans without requiring manual intervention.

Features like automated order proposals, dynamic safety stock calculations, and real-time integration with sales and inventory data mean that decisions can be implemented almost instantly.

Balancing overstock and stockout risk

The tension between holding too much inventory and not having enough is one of the most persistent challenges in supply chain management.

RELEX tackles this by dynamically recalculating safety stock levels daily, factoring in demand variability, lead times, and forecast accuracy.

“The system ensures there’s enough buffer stock to avoid stockouts without tying up unnecessary capital,” Mike says.

Although demand fluctuation is most visible in fast-moving consumer goods and grocery retail, RELEX’s platform is designed to adapt to a wide variety of sectors.

“Every industry has its own patterns and challenges,” Mike notes.

Inventory planning doesn’t happen in isolation. RELEX includes collaboration tools such as real-time dashboards, automated alerts, and scenario simulations to support cross-functional decision-making.

“In-context commenting lets teams

leave notes tied directly to specific data points,” Mike says. “It means planners, buyers, and store managers can communicate clearly without endless email threads.”

Scenario simulations allow teams to test strategies before rolling them out, providing a clearer picture of how changes in one part of the supply chain might affect the rest.

Integration without disruption

For many businesses, the question isn’t just whether a platform works – it’s whether it can be deployed without upending existing systems. RELEX is built to integrate with ERP and WMS platforms via standard interfaces, ensuring smooth data flow.

“Most of our customers run RELEX alongside their existing core systems,” Mike says.

The company provides best-practice templates and hands-on guidance throughout onboarding.

“Once the system is live, it begins delivering actionable insights almost immediately,” Mike notes.

Demand isn’t the only moving target. Delayed shipments, production disruptions, or supplier issues can also throw inventory plans off balance. RELEX incorporates supply-side data – including lead times and supplier reliability – into its models, adjusting plans when disruptions occur.

“This might mean reallocating stock across stores or prioritising high-demand lines until supply is restored,” Mike says.

The AI-driven future

Looking ahead, Mike sees AI reshaping the entire field of inventory planning. Beyond predictive analytics, emerging capabilities in generative AI will enable tailored demand scenarios and insights from unstructured data sources such as customer reviews. Agentic AI could take automation further, enabling systems to execute complex workflows with

minimal human input.

“AI is already transforming inventory planning,” Mike says. “Our role is to make sure those capabilities are applied in a way that delivers measurable value – not just novelty.”

For supply chain leaders still relying on manual methods, Mike’s advice is direct.

“Spreadsheets and siloed systems simply can’t keep up with the complexity of modern supply chains. Investing in an integrated, AI-driven platform allows you to automate processes, improve accuracy, and respond to demand changes in real time,” he says.

As demand fluctuations become more frequent and more disruptive, the ability to plan with precision and act with speed will separate the leaders from the laggards. For businesses prepared to embrace intelligent, automated inventory planning, volatility doesn’t have to be a threat –it can be an opportunity. ■

Tailored WMS bridges

Aexpand physical space or headcount, The RIC Group is helping businesses unlock operational gains through tailored warehouse management systems designed for tier two and three needs.

For businesses shifting away from manual systems, the transition to a warehouse management system (WMS) can raise concerns. Paul Ellis, Director at The RIC Group, says the most important part of the journey is building trust in the system from day one.

“Most of our customers are coming off paper. There is fear and uncertainty, so we guide them through it carefully, making sure we do not force change too early,” Paul says.

The RIC Group, which works primarily with privately owned midsized manufacturers and distributors, supports phased implementations tailored to each operation’s complexity. Most customers begin with picking and packing functionality and expand from there once confidence in the platform grows.

“We blueprint the customer’s workflow before anything goes live,” Paul explains. “Often, we mirror what they already do. If they are used to printing a pick slip, we let the system drive that process but still generate the paper. When users see the handheld device showing exactly what the paper shows, they tend to drop the paper organically.”

The business currently supports more than 300 sites and has developed a reputation for helping clients transition in a low-disruption, modular fashion. Paul says the goal is not to re-engineer the entire warehouse operation at once but to give teams tools that they can gradually adopt, measure, and refine.

time’ between steps. It let them identify hold-ups, reduce delays between tasks, and calculate a more accurate cost of goods.”

Supporting growth without expansion

The company positions its WMS as a growth enabler for businesses constrained by fixed warehouse footprints.

“Most warehouses cannot expand easily. If you have 2,500 pallet spaces now, that is what you will have in ten years,” Paul says. “The racking does not change, and due to space and OH&S requirements, you cannot simply double your labour.”

Instead, businesses must increase throughput using the same space and

out to the floor to find a consignment or ask if a job is progressing. That window into the system means the office and warehouse can operate in sync,” Paul says.

With deployment experience across Australia, New Zealand, Fiji, the United States, Canada, India, Indonesia and the Philippines, The RIC Group’s focus remains on helping growing businesses scale efficiently.

“We are not building greenfield warehouses with autonomous systems and endless capital. Most of our customers have to make the best of the space and staff they already have,” Paul says. “The challenge is increasing output without increasing overhead, and for many, a WMS is the most practical way to do that.” ■

Why logistics professionals are preparing for a big year ahead

With freight volumes forecast to rise sharply in the coming decades, MegaTrans 2026 will gather supply chain leaders to examine operational challenges, innovation, and the sector’s long-term direction.

Australia’s freight and logistics sector is facing a period of sustained growth, shaped by population increases, changing consumer habits, and ongoing infrastructure constraints.

Infrastructure Australia projects freight volumes will rise by more than 26 per cent by 2050, adding pressure on the national supply chain to operate with greater efficiency, resilience, and sustainability.

MegaTrans 2026, scheduled for 16–17 September at the Melbourne Convention and Exhibition Centre, will provide a platform for decision-makers, operators, technology developers, and policymakers to engage on these priorities. Building on the momentum of the 2024 event – which drew a record 4,737 visitors – the program will focus on “The Sustainable Supply Chain of the Future,” reflecting the sector’s twin challenges of meeting rising demand while reducing environmental impact.

The exhibition will feature technologies, products, and services from across freight, logistics, warehouse operations, transport technology, manufacturing, and infrastructure. Beyond the displays,

a series of conference sessions will address practical measures to streamline operations, improve data integration, and support sustainability goals.

Organisers have confirmed that the Sustainable Warehouse Awards will return, highlighting facilities that demonstrate leadership in energy efficiency, waste reduction, and innovative building practices. A dedicated Careers Hub will also connect emerging talent with employers across the sector, reflecting the growing focus on workforce development as the industry evolves.

One of the distinguishing features of MegaTrans is the diversity of participants. Attendees range from fleet managers and warehouse operators to government agencies, infrastructure owners, and technology providers. This mix is expected to support discussion of shared challenges such as congestion, compliance, and the integration of digital systems across supply chains.

Industry experts note that operational complexity is becoming as significant a challenge as volume growth. While automation and digitisation are seen as key enablers,

their success will depend on how well new systems are integrated into daily operations, and the extent to which they deliver measurable productivity gains. Events such as MegaTrans provide an opportunity for stakeholders to assess these solutions in context, alongside case studies and peer experience.

Sustainability will remain a core theme, with growing regulatory, customer, and community expectations driving investment in lowemission transport, energy-efficient warehousing, and improved tracking of environmental performance. The event is expected to serve as a venue for sharing strategies that address these goals while maintaining commercial viability.

By bringing together representatives from every stage of the supply chain, MegaTrans 2026 aims to foster the conversations, connections, and knowledge sharing needed to prepare the sector for the years ahead. For Australia’s freight and logistics industry, the event’s timing aligns with a critical period of planning and investment – one where collaboration across the entire network will be essential to meeting future demand. ■

Enhance

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DEPARTURE

9:10 AM

The quiet collapse of mid-tier logistics

By Sue Tomic, Chair, SCLAA | Chief Strategy Officer Board Advisor – University of Sydney Business School (Institute of Transport & Logistics Studies).

There’s been a lot of noise about resilience lately. Politicians love the word. So do procurement teams. But here’s the question no one’s answering: resilience from what? And more importantly, resilience with what?

Because if you look closely at Australia’s freight ecosystem, one critical layer is quietly disappearing, and we’re all about to feel the cost.

Not the multinationals. Not the one-man owner-drivers. The businesses in between - the ones too lean to absorb 90-day payment terms, too big to pivot overnight, too stretched to win with scale, and too expensive to compete with subcontractors undercutting on margins they’ll never sustain.

These operators have long been the backbone of domestic freight. Regionally embedded, often familyfounded, and usually overlooked, but always turning up. They’ve carried this sector for decades with discipline, consistency, and commitment to service.

These are the businesses that make up the middle of the market, the steady, regional, often family-founded providers who’ve carried this sector for decades. And one by one, they’re collapsing, merging, or quietly stepping away.

And we are not talking about poor performers here.

We’re talking about good businesses with disciplined operations, experienced drivers, modern fleets. Businesses that have become unviable, not through failure, but through systemic imbalance.

The commercial model is breaking them, and the numbers prove it.

The latest ASIC data reveals a sharp

upward trend in insolvencies within Australia’s transport, postal and warehousing sector. They rose from 196 in 2021-2022 to 347 in 2022-2023, and 495 in 2023-2024 – a 153 per cent increase in just two years.

And the trend is accelerating. As of April 6, this year, 535 insolvencies had already been recorded, representing a 173 per cent increase compared to 20212022 and putting the industry on track for another record year.

The impossible math

You don’t need a spreadsheet to see the problem.

Fuel, insurance, compliance, wagesall up.

Credit terms, contract margins, customer tolerance - all down.

These operators are being asked to run on yesterday’s pricing, take on tomorrow’s risk, and deliver under today’s volatility. It doesn’t stack up. It never did. Meanwhile, larger operators are sweeping up market share, not necessarily because they offer better service, but because they can weather bad terms longer. That’s not competition. That’s attrition.

And when the middle collapses? So does competition, choice, and ultimately, supply chain diversity.

Subhead: The real risk to resilience

We keep talking about sovereign capability, decentralised supply, and building freight resilience.

But when your supply chain is dominated by a handful of players, running high-volume lanes on narrow margins, you don’t have resilience, you have exposure.

You have a brittle system that looks efficient… right until it breaks.

Without the middle tier, we lose:

• Redundancy

• Regional access

• Price competition

• Nimble service in second-tier freight lanes

And once they’re gone, they don’t come back easily.

This isn’t just a freight issue

It’s a capability issue.

It’s a policy issue.

It’s a national interest issue.

And the scale of that interest is enormous. The freight and logistics industry is an essential component of the national economy, where the sector accounts for approximately 8.6 per cent of GDP. It employs over 640k people according to Industry Skills Australia. There is a lot at risk.

Where to from here?

It’s time to stop romanticising “resilience” and start funding it. That means:

• Rebalancing risk: Payment terms that reflect real-world pressures.

• Rewarding performance: Contracts that value reliability, not just price.

• Rebuilding competition: Policy that supports mid-tier participation, not just consolidation.

If we’re serious about strengthening the freight and logistics sector, we can’t just protect the top or prop up the bottom. We need to restore the middle before it’s gone for good.

We need to restore the middle - the layer that gives us flexibility, coverage, and competitive tension. The layer that doesn’t make headlines but makes the system work.

Because if we don’t, we won’t be talking about resilience anymore.

We’ll be talking about recovery. ■

THE COUNT DOWN IS ON 2025

FOR INDUSTRY’S LARGEST AWARDS

14 NOVEMBER 2025 | MELBOURNE TOWN HALL

FT. MC COMEDIAN JIMEOIN

Renowned for his razor-sharp wit and effortless delivery, Jimeoin’s role as the 2025 ASCLA MC promises a fast-paced evening packed with off-the-cuff brilliance and perfectly timed punchlines. From opening remarks to spontaneous one-liners, this won’t be your standard industry dinner.

Two months until the industry’s night of nights, recognising the outstanding achievements of supply chain & logistics professionals and organisations across Australia, celebrating industry excellence and championing collaboration, innovation, and success. LAST

Accurate & Balanced Inventory 1-Day Course

ASCI has announced its upcoming Accurate & Balanced Inventory one-day course, scheduled for 28 October, which is set to provide valuable insights for participants.

Key benefits of attending:

• Learn to balance inventories using Excel

• Implement an effective sales forecasting process

• Understand data accuracy requirements for computerbased management systems

• Eliminate annual stocktakes and discuss efficient cycle count approaches

Who should attend?

This course is ideal for practitioners in medium to large businesses involved in inventory management, sales forecasting, warehouse staff, sales planning, demand management, and more.

Course details:

• Date: 28 October 2025

• Time: 9 am to 5 pm Sydney Time

Sales & Operations Planning 2-Day Course

Join ASCI’s upcoming Sales & Operations Planning 2-Day Course on 18-19 November 2025 to enhance your operational planning skills.

The Supply Chain Planner’s Job 1-Day Course

• Duration: 8 training hours

• Platform: Zoom

• Points: Participants will earn 8 CPD points for certification maintenance

Pricing:

• ASCI Member: $995

• Non Member: $1,395

Programme:

The course will cover topics including Integrated Planning & Control, Record Accuracy, Cycle Counting, Safety Stock approaches, Managing New Products & Deletions, and more.

Don’t miss this opportunity to enhance your inventory management skills. To register or for more information, visit ASCI’s website. ■

This workshop is designed for practitioners who want to understand the Sales and Operations Planning (S&OP)/Integrated Business Planning (IBP) methodology and how it relates to operational planning, control processes and higher-level planning processes.

During this course, you will learn how to guide your company to lower inventories and shorter lead times with higher customer service levels through a better S&OP process. You will also learn how to use a cross-functional S&OP/IBP process to improve customer service, inventory, and profits, overall company communication on plans, product portfolio management improvement, product and business rationalisation, and inventory reduction.

Classes are conducted daily, from 9 a.m. to 5 p.m. Sydney Time, via Zoom, totalling 16 training hours.

ASCI members can register for $1,950, while nonmembers can register for $2,350. ■

This course will empower you to improve inventory investment and customer service, ultimately boosting your organisation’s profitability.

Don’t miss this chance to elevate your career. ■

ASCI is offering The Supply Chain Planner’s Job 1-day course on 29 October 2025, designed to enhance your practical skills in distribution, manufacturing, and purchasing.