Logan Payne Payne & Sons Paint & Body logan@paynescollision.com (214) 321-4362
Anthony Palomo West Texas Auto Color japalomo3@yahoo.com (806) 831-7765 Corey Pigg S&W Expert Collision Repair coreyp@swcollision.com (936) 634-8361 Manuel Rubio Miracle Body & Paint manuelr@miraclebp.com (210) 843-9564 Darrell Smith McDaniel’s
Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110
Corporate: (973) 667-6922 / FAX: (973) 235-1963
PRESIDENT/PUBLISHER
Thomas Greco / thomas@grecopublishing.com
VICE PRESIDENT/SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com
EDITORIAL DIRECTOR
Alana Quartuccio / alana@grecopublishing.com
SR. CONTRIBUTING EDITOR
Chasidy Rae Sisk / chasidy@grecopublishing.com
PRODUCTION COORDINATOR Joe Greco / joe@grecopublishing.com
OFFICE MANAGER
Donna Greco / donna@grecopublishing.com
SPECIAL CONTRIBUTORS: Burl Richards / Jill Tuggle
Robert L. McDorman / Mike Anderson
www.grecopublishing.com
Battle-Tested Resources Coming Your Way!
TThere’s no denying that our industry is experiencing a downturn. Claims are down, shop sales are down, and it’s been tough. If you talk to other shop owners or listen to industry leaders like Mike Anderson (Collision Advice), everyone acknowledges that we’re dealing with a tacky situation right now. Shops are even losing technicians to different industries because the compensation just can’t compete when we aren’t turning a profit…and we all know we can’t afford to lose qualified help since there was already a technician shortage before finances chased more techs out the shop door.
Fortunately, collision repairers are resilient; each time we face a challenge, we emerge stronger – we just need to arm ourselves with the right weapons to overcome this hardship and weather the storm like we’ve always done in the past. And that starts with coming together. The 2025 Texas Auto Body Trade Show is just a few days away, and this is the perfect opportunity for collision repairers (shop owners, managers, technicians, painters, estimators and everyone
else) to come together to evaluate the best way to move forward, to learn from peers and figure out how to change their business models to thrive in this current market.
ABAT is here for Texas shops, but shops have to be involved with the association for us to meet your needs! It’s like a government subsidy; no one knows you need help unless you reach out and ask for it. So, reach out by coming to the Marriott Dallas Allen Hotel and Convention Center in Allen on September 12-13 to learn, check out the exhibitors’ offerings and –most importantly – network with likeminded industry professionals. With educational seminars taught by collision’s very best trainers (see page 18), you’re sure to learn something that will improve your skill set or your business, but those sessions aren’t the only way to gain knowledge. Others have probably contended with
continued on pg. 26
Burl Richards ABAT President
Executive Director’s Message
When Business Slows, It’s Time to Grow
IIf your shop is feeling the squeeze right now, there’s no better time to invest in education and fresh ideas at the Texas Auto Body Trade Show. This is your chance to gain insight on new and changing repair trends and techniques – and how to get paid for the work you do.
In today’s industry, we’re all being asked to do more with less. That’s why our lineup of expert speakers will show you practical strategies to increase efficiency, boost profitability and overcome the challenges shops face every day – slow sales, complex repairs, workforce challenges and getting paid. Every one of the classes at the show will address one of these topics. There’s no time for fluff this year, and we plan to deliver the stuff you need to succeed.
Beyond the classroom, the trade show floor is packed with tools and equipment that can transform your production. These are big investments, and there’s no substitute for touching, testing and asking questions in person. You’ll also have direct access to leading paint and equipment manufacturers – some of the best resources
when it comes to maximizing profits.
But perhaps the most valuable part of the show is the people. The Texas Auto Body Trade Show is the only place where you’ll find hundreds of like-minded, blueblooded, 100 percent Texan shop owners and operators, ready to share their experiences, challenges and victories.
And don’t forget the fun! Join us at our lively After Party, and ladies – be sure to check out the one-of-a-kind Ladies’ Mixer, complete with gifts and networking opportunities.
There’s truly no better time – or place – to invest in yourself and your business. See you in just a few days!
Jill Tuggle ABAT Executive Director
jill@abat.com
Russell & Smith Logging Big Paint Hours with USI Booths & Prep Station
Buying a paint booth is a huge investment, and there are many factors to carefully consider before selecting one Will the booth work well in a region where there’s a ton of humidity and with drastic changes in the weather? How long do you think the booth will last and will it require a lot of maintenance? Will your painters be comfortable using it ever y day and finally, will the company making the booth provide solid training and reliable customer ser vice?
To answer these questions before acquiring two Chronotech spray booths and a prep deck from USI ITALIA back in 2004, Collision Center Manager Kevin McIllveen at Russell & Smith Body Shop in Houston, TX spent six months studying the market He was looking for the best booths that matched his needs to use in a brand-new 36,000 sq ft facility that the company built from the ground up
Mcllveen, age 56, entered the industr y more than three decades ago as an estimator and has worked for Russell & Smith Body Shop since 1993 His goal with his new spray booths was to improve the efficiencies in his paint department and to accommodate his production, he said, while simultaneously saving time and energy if possible
The vetting process was arduous but worth it in the end. "We did our research so that we could make an educated decision," he said "I went to NACE two years in a row and talked to literally ever yone and asked a lot of questions We knew that this was going to be a ver y significant investment, so we took the time to perform our due diligence to cover all our bases We invested in their prep stations as well, which was another good decision, because my guys can work so much faster and effectively with five different places where we can spray We put a curtain up in the prep booth that provides us two additional spaces that are heated and properly ventilated So, when we are really jammed, we can handle the workload and maintain our cycle time without interrupting or slowing down our production "
After using them for a ver y short time, Mcllveen could clearly see that his Chronotechs were more than capable as they quickly became a centerpiece in his new, high-end, modern shop
"We have four paint teams here, consisting of a painter and a painter’s helper and we consistently log approximately 600-700 paint hours weekly,” he said “We switched to waterborne paint when we opened this facility because we want to provide a healthier climate for our employees and the community as a whole ”
we push these booths and they never let us down ”
Any issues that Russell & Smith Body Shop have encountered with their USI ITALIA booths have been rare and far between But Mcllveen feels good knowing that if called upon, the company will respond and find solutions promptly “If you do your scheduled maintenance and keep ever ything clean, these booths will last you 30 years and maybe even longer The issues that we have encountered with the Chronotechs have been minor and quickly solved, which is impressive when you think that we have been using these booths daily for the last 16 years. I tell people that these booths will be here long after I’ve retired!”
Why was Mcllveen able to improve his numbers by simply adding two USI booths? “In the end, it all comes down to their airflow because we never need blowers or additional air to cure these vehicles The fans in these Chronotechs are exceptional because they feature variable speeds, so we can switch depending on the parameters of each job. Our painters are producing an impressive product day after day, so these booths are saving us both time and money We paint an average of 400 cars ever y month, so
After training provided by USI ITALIA, Mcllveen’s painters were able to start spraying after one day, he said "The Chronotechs are designed to work with waterborne paint, which makes it easier for our painters to do their work After a ver y short time, all of our guys were comfortable and the results were consistently exceptional.”
Mcllveen is also impressed by the Chronotech's sturdy construction and durability "Some booths are just a box, but these are wellbuilt," he said “I know, because I've seen them all and there isn't anything like a USI ITALIA booth "
His career in collision repair industr y has been a great experience and products like his USI ITALIA spray booths and prep station are a part of that, he said “We haven’t had to furlough anybody here and that’s because we value our people and, in the end, our Chronotechs are part of the team ”
Ladies of Collision
Raven Luna - Collin College Technical Campus
The truth is – the collision industry IS as much a lady’s world as it is a man’s. The gals in this auto body world prove it time and time again. Women are in every facet of the collision repair world managing front offices, banging out dents, painting body parts, selling supplies and teaching the next generation. This month, Texas Automotive sat down with a lady who has not only excelled on the shop floor but is also leading young people toward a future in collision repair. Sit back and read all about Collin College’s Lead Collision Technology Professor Raven Luna.
Texas Automotive: How did you get your start in the collision repair industry?
Raven Luna: I got an associate degree in auto body, and then I went to work at a body shop in Dallas, where I got my start. I liked doing paint prep, and then I went on to do painting, which was a lot of fun. I was there for several years.
TXA: What first sparked your interest in collision repair?
RL: It seemed interesting to me as opposed to traditional topics covered in college. I liked the idea of working with my hands and wanted to give it a try.
TXA: What set you on the course to become a collision repair instructor?
RL: I was working at a body shop when COVID happened, and they let some people go, including myself. I had been at Collin College as an adjunct professor, which was a part-time role teaching one or two classes a year. After I was laid off, they told me that a position opened up in their lab so I took it. Collin College has a lot of resources for people who want to
Collision Instructor
get into education, like offering tuition reimbursement, so I set out to get my bachelors degree. I worked on getting my bachelors while working at the lab, which I did for a year until a full-time teaching position opened, and I transitioned over to that. Through my education, I’ve helped grow the collision repair program at Collin College, and it’s helped me become a better teacher. I didn’t have any formal training previously. I knew how to do things handson, but I wasn’t really a trained teacher. Having an associates degree in collision was good enough to get hired. I am now finishing up my fourth year of teaching.
TXA: As someone who has been on the body shop floor and at the front of the classroom, would you say there are certain challenges women deal with in this industry?
RL: I am seeing more women enter the field. Last year, we probably had our biggest group yet. At one point, one out of every five students was a woman, so that was really
cool. The numbers change, but we usually see a handful of women in the collision repair program. We’re trying to create a new norm; we’re seeing change and that’s exciting! We’re creating a new perception for our students with a female instructor and female students in the class. They’re seeing this in the classroom, so when they get into the body shop, they can acclimate to the idea of women being there. When I started working in a shop, I’d have people come in the back to watch me while I was in the paint booth as they had never seen a woman do that before. Having so many women in our program who will eventually go off to work in shops is really neat. I think we are changing the ratio. Obviously, we can’t do it alone. The college does play a role, but I think the industry overall is changing because some of my best students have been women. I have a few students right now who are running circles around some of the guys because they just have a different work ethic. It’s really neat to see the dynamic in the classroom. Men will try to dominate in some ways while women come in and pay more attention to detail. They are better at seeing colors. It’s really interesting to watch the dynamic in the classroom.
TXA: What do you love most about the industry?
RL: I love how small this industry is in that it’s a small world. The reason for that is because it helps us place students in our network. I’ve had one student go on to work at a shop where he is now the supervisor, and I’ve had two other students go on to work under him. So, when I go visit the shop to see my students, I also get to see my former student. I know people in the industry, and those relationships are valuable as I’m able to help my students get started.
Raven Luna, Collin College’s Lead Collision Technology Professor
We have a large group of students, so we really need to keep up a strong network. We need to stay relevant and know what is going on in the industry in order to properly teach our students. I have been out of the body shop for five years, so I don’t see everything at the same speed. I have a good relationship with those who serve on my advisory committee. I’ll ask them about what they are seeing out there and what we need to work on. It’s a way to check the pulse, so we aren’t teaching old school methods or things that are no longer being done. At the pace repairs are changing, we really have to stay on top of the tools and equipment, glue pulling, ADAS calibrations and other things. It’s really important to have a network for the relevance of the program and to help us stay current.
TXA: Do you have any interesting hobbies outside the collision repair world that readers may find interesting?
RL: I’m a college student just like my students, so I spend a lot of time doing school work. I work all week, and then I have two classes I’m taking online, and I stay really busy with that. One interest I
have right now is building Lego sets. It’s a nice outlet to work on something, and it’s always fun.
TXA: What encouraging words would you give to other women interested in entering the field?
RL: I would tell them to put their heart into it if this is something they really want to do. If there are any limitations, we put those on ourselves. There are enough opportunities in this industry for women to be really successful in a lot of different ways. It’s assumed that women should be customer facing because women tend to be a little more empathetic, but women have a big place in other areas of the industry as well. One of my students last year was a phenomenal body helper. If there’s something you want to do, go do it. Find the right place and just excel. Work toward what you want to do because there are opportunities out there. TXA
National Feature
ABAT’s Jill Tuggle Leads Critical Discussions at CIC
The July Collision Industry Conference (CIC) held in Philadelphia was the first of its kind with all committees centering their discussions around the growing trend of total loss.
ABAT’s Jill Tuggle led the Governmental Committee in an exploration of total loss and salvage vehicle laws at the state level. There’s no universal definition for total loss or salvage, Tuggle stated, adding “every state makes its own definitions or uses different terms, and each state has different rules for salvage vehicles.” Iowa has a state total loss threshold of 70 percent, although it’s still in the insurer’s hands to determine if a vehicle is a total loss even if under 70 percent. Rhode Island is the only state that gives the customer the right to determine if they want their vehicle repaired below an 80 percent threshold. In Pennsylvania, every total loss vehicle gets a salvage title.
Via a panel including Stephen Madrak (Pennsylvania Department of Transportation Motor Vehicles), local shop owner Max Keller (Conestoga Collision and Auto Body Repair; Berwyn, PA) and David Willett (SPARK Underwriters), discussion focused on consumer safety and the qualifications
for determining if a vehicle is eligible for the reconstructive process.
“We have an enhanced safety program in Pennsylvania that ensures that the post-repair vehicle is on-the-road worthy and branded properly so the consumer is aware of the history of the vehicle,” Madrak explained.
Most people aren’t familiar with the laws in their state, and therefore, states could do a better job at educating people on those laws, Tuggle noted. As a shop owner in Pennsylvania, Keller reported seeing about 50/50 total loss versus repairable. As for handling the customer when their car is deemed a total loss, “These days, the insurance companies are beating us to that conversation and totalling the car before we are even notified,” he claimed. “We will try to let the customer know there may be a chance, and we will try to prepare them for that conversation and suggestions on how to work out the value.”
Willett gave some food for thought, suggesting OEs start to play a bigger role in the areas of total losses. “OEs come up with ways to repair the car; should they be coming up with ways on how to total a car? It seems to me that it should be more
reliant upon the manufacturers’ engineers and certified repairers to make that [total loss] determination. Some are saying that there are vehicles that could be repaired. It seems like we’re missing an opportunity to use the expertise and knowledge of the OEs. I believe that for the betterment of our industry, that's something that should be explored.”
Later, during the open mic session, Tuggle set out to make sure the industry’s concerns about I-CAR’s recent actions were heard loud and clear.
“We are super grateful for all that I-CAR does for this industry, but there's a critical component that continues to be overlooked, and that's the voice of the independent collision repairer,” voiced Tuggle. “Recently, we were made aware of a situation where I-CAR determined that association leaders are not eligible for a seat on their Board. We wholeheartedly disagree with that sentiment, especially because we really are the voice of independent shops and small MSOs.”
Tuggle expressed her extreme disappointment over having received an “automatic response” to the concerns she expressed in writing. “It didn't address any of the issues that I had brought up, including the amendment of their bylaws to uphold the opinions of the Board on the director being ineligible.”
Tuggle’s frustrations were echoed by several fellow independent repair professionals who took to the mic to call the canned response disheartening and discouraging.
Amber Alley (Barsotti’s Body and Fender; CA) called the lack of communication disturbing. “After they denied or determined that [Society of Collision Repair Specialists’] (SCRS) Aaron Schulenburg’s nomination wouldn't move forward and they decided to change the bylaws, there were comments made that they didn't have any other nominees. That’s not true. I had made it clear that I intended
Jill Tuggle (ABAT), Stephen Madrak (Pennsylvania Department of TransportationMotor Vehicles), Max Keller (Conestoga Collision and Auto Body Repair; Berwyn, PA) and David Willett (SPARK Underwriters)
to run for the independent repairer position after I completed my [SCRS chairperson] role.” She added that she was discouraged she wasn't contacted and that I-CAR did not seek to fill the seat with an independent repairer.
Washington Independent Collision Repairers Association President Justin Lewis echoed the sentiments. “I look around the room and see tons of associations represented here. To Jill’s point, the associations are not just one voice; they are the voice of a collective group of shops.”
SCRS Chairman Michael Bradshaw accused I-CAR of not listening. “The fact that we sent that letter and nobody's reached out to me should show everybody in the room how tone deaf you guys have become to what the independent repairers need. They need you to be what you're supposed to be, but you're too busy catering to big money!”
I-CAR CEO and President Kyle Thompson took the mic to admit, “We could’ve done better, and that lands certainly on me,” regarding the canned response sent. Addressing the issue regarding Schulenburg, he insisted, “Bringing on somebody who represents many different entities changes the balance and runs the risk of altering the way the Board’s votes stack up; that is the reason the associations aren't allowed. You can disagree with it. I have shared the information, and the Board is well aware [and could] choose to address it through the government process. They have seen the letters and the feedback, so we'll see what happens down the path.” Thompson also claimed I-CAR didn’t receive additional nominations.
Thompson’s claim seems incongruent with the way a governance board works in general; Board members are tasked with representing the interests of stakeholders in making organizational decisions, and regardless of how many stakeholders an individual Board member represents, each Board member still only gets ONE vote. I-CAR appears to recognize this fact by allowing Board seats to be filled by executives from General Motors, Nissan and Ford who each represent thousands of dealerships nationwide as well as Caliber Collision and CARSTAR/Driven Brand representatives who vote on behalf of thousands of MSO locations across the country. Yet, independent repairers’ voices are restricted to just one shop owner. Logic dictates that filling a Board seat with someone (like Schulenburg) who can speak on behalf of a larger number of independent repairers would establish more balance on the Board by giving independents the same consideration that their OEM and MSO counterparts receive.
Jeff Hendler continued to challenge I-CAR on their stance. “If you don’t recognize the voice of the independent repairer, you’re going nowhere. Aaron is probably the ultimate voice of the independent repairer. I-CAR comes to SCRS meetings at least twice a year asking questions to try to gain knowledge, and yet when the time came to step up and have the one voice that was needed you
found some BS, for lack of a better term, to eliminate it. All of your statements today about the Board, the makeup of the Board and all of that goes by the wayside when you're not listening to the collision repairer. I'll go back some 40 years and tell you that was the goal then, and it should be the goal now.”
Schulenburg took the mic to acknowledge the comments made by his fellow industry colleagues and to address I-CAR’s actions.
“You’re acknowledging, but you’re not listening," Schulenburg told Thompson, adding that 35 emails could have been easily addressed with phone calls. He also refuted Thompson’s insistence that filling a single Board seat with one independent repairer is proper representation. He pointed out that the Board has “a fourth seat that's undefined,” and despite the industry making their discontent and frustrations with I-CAR leadership known, I-CAR chose to just say “we have one independent repairer, we don’t need any more [instead of] being thoughtful and identifying somebody else who could also represent the independent body shop.
“When you shut the industry out, this is where it unfolds,” Schulenburg added. “You have all these people in the industry telling you ‘we believe in I-CAR’s potential,’ but I-CAR is not listening. We need you to do better.” TXA
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
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Cover Story
Time to Blossom at the 2025
With mere days left before the 2025 Texas Auto Body Trade Show, scheduled September 12-13 at the Marriott Dallas Allen Hotel and Convention Center in Allen, collision repair professionals throughout the Lone Star State and beyond are eagerly anticipating what promises to be an ideal opportunity to grow, branch out and blossom their knowledge, skills and resources.
“We’re going to have another great show!” ABAT Executive Director Jill Tuggle predicts. “We’re branching out to try some new things – like offering two classes in Spanish and featuring a presentation by motivational speaker and leadership expert Amy Pechacek – while continuing our tradition of offering hard-hitting sessions on practical topics, presented by the nation’s top-rated industry favorites. The trade show floor will be filled with exhibitors showcasing their latest and greatest products, tools and equipment, and as always, we’re ready to have a lot of fun. We all know those after-hours conversations can be the most insightful, so we’ve made sure there are plenty of opportunities for networking and connecting with one another.”
Some networking will occur outside of the show:
You won’t want to miss ABAT’s Annual After Party as the association celebrates its HUGE legislative win in securing mandatory appraisal rights in all Texas insurance policies with a “Texas-meets-Hollywood” bash. Get ready to raise a glass to RTA and everyone who made it possible. And the ladies of collision should be sure to grab an invitation to ABAT's exclusive Fourth Annual Ladies' Mixer when you check in at registration!
Of course, some of the most exciting happenings will take place right on the Show floor! This year, ABAT is introducing a giant magazine photo box on the show floor where you can snag a picture to envision yourself as a cover model for Texas Automotive, and automotive aficionados will definitely want to head out to the
parking lot to check out this year’s entries in the annual English Color & Supply Car Show.
Those with a competitive streak (who are we kidding, that’s all of y’all, right?) will want to head over to the center of the Trade Show floor right away to participate in the Fifth Annual BIG SHOTS Competition and show off your paint, body, glue pull or estimating skills for a chance to win $1,000 cash and other great prizes. The best of the best will walk away with the title of ABAT Painter of the Year, Estimator of the Year, Body Tech of the Year or PDR (paintless dent repair) Tech of the Year, and winners will be featured on the cover of an upcoming edition of Texas Automotive
A highlight of the Texas Auto Body Trade Show since it debuted in 2021, BIG SHOTS grows each year.
“The BIG SHOTS Competition is near and dear to my heart,” ABAT President Burl Richards says. “Our technicians, painters, estimators and other shop personnel are the lifeblood of collision repair…without them, it’s impossible to grow and strengthen this industry, so we want to recognize and celebrate them for the hard work they do every day.”
“The prizes are great, but the bragging rights are just as valuable,” Tuggle teases. “ABAT showers the BIG SHOTS winners with gifts, money and magazine coverage, so sign up and show us what you’ve got! And newcomers have a greater shot at being a BIG SHOT this year since Davis Richards, who has been in the winning circle since we began, is joining the team of judges to open up space for others to prove their mettle.”
“No matter what role you fill in this industry, you’ve probably got a lot of pride in what you do, so this is your chance to prove you’re really as good as you think you are,” Richards challenges attendees to sign up for the competition. “You can’t be one of the best if you don’t believe in yourself. This is a true competition
by Chasidy Rae Sisk
between skilled professionals, so don’t think that just anyone can win! You have to have the skills to get there.”
BIG SHOTS wouldn’t be possible without the support of great sponsors like CCC Intelligent Solutions which is “proud to be sponsoring the BIG SHOTS Estimating Competition again,” according to CCC’s Nick Galati. The information provider also has some exciting plans for their booth this year. “We’re thrilled to unveil a brand-new booth layout designed to give attendees an even better experience, connecting with our team, asking questions, and exploring the latest CCC solutions up close. Our focus this year is on empowering shops to elevate customer and employee experiences, making every interaction count.
“We’re looking forward to connecting directly with the broader auto body community to hear what’s really happening on the ground,” Galati adds. “The Texas Auto Body Trade Show is such a great opportunity to listen, learn, and share how CCC’s solutions can help solve the challenges they face every day. Whether that’s improving the customer experience, simplifying workflows for techs or uncovering new ways to boost profitability. We’re excited to show how solutions that support both the customer and employee experience can drive real business outcomes. This event is the perfect place to have those conversations. You’ll find us just across from the BIG SHOTS action at Booth #330. Stop by, say hello, and see what’s new. We can’t wait to connect!”
KECO Body Repair Products will be sponsoring the PDR competition, and KECO’s Benjamin Staton notes, “We’re proud to sponsor the BIG SHOTS Competition by supplying giveaway items and supporting the event. It’s a great way to celebrate skill, innovation and the craftsmanship that drives the collision repair industry forward.”
Attendees will want to stop by KECO’s booth to check out their “live demonstrations of the L2E Premium System, highlighting the K-Power Lateral Tension Tool and walking through the full repair process. Our team will be on hand to answer questions and discuss how GPR can help technicians work more efficiently and effectively,” Staton promises. “We look forward to connecting with collision repair professionals and showcasing how the L2E Premium System enables shops to repair panels that were once replaced. Our process focuses on unlocking damage and staying unlocked, with the K-Power Lateral Tension Tool playing a key role in freeing locked metal for faster, cleaner repairs. We also encourage attendees to attend KECO’s class session on Saturday at 10:45am to see how GPR can expand repair capabilities in their shops.
The trade show floor will be open 1-8pm on Friday and 10am6pm on Saturday, offering a chance to check out vendors’ wares to learn more about their latest software, products, tools, equipment and services. (Visit grecopublishing.com/txa0825coverstory to learn more about what to expect from exhibitors.)
And there’s even a chance to hobknob with a celebrity! “Shorty Ponce from Shorty’s Dream Shop on MotorTrend TV will again be in the Lift King booth greeting attendees and signing autographs all weekend,” Paul Kerr (Lift King Products) shares, promising the exhibitor will “have lots going on this year.”
Ponce also expressed his eagerness about returning to Texas’ biggest collision event. "I’m super excited to be back at ABAT’s Texas Auto Body Trade Show! I can’t wait to see all the latest tools
and equipment for the automotive repair industry – after all, the tools we work with make all the difference. It will be good to see my friends and make some new ones. I also hope to meet many young individuals beginning their career in the business; as we all know, the youth are the future. Thank you to everyone that makes this show possible and promotes the advancement of our industry. Please stop by and see me at the Lift King Products booth Friday and Saturday! See you there!”
There’s still more to see at Lift King’s booth, though. “In addition to showcasing our top-tier collision repair equipment in person at the 2025 Texas Auto Body Trade Show, we are eager to engage directly with both new and veteran attendees, offering hands-on demos of our light duty and heavy-duty products, dollies and paint stands and highlighting how our US-designed products help collision repair professionals work more safely, productively and efficiently,” Kerr adds. “As always, we look forward to connecting face-to-face with shop owners and technicians, gathering feedback and discussing use cases at the new location. We are also having some great deal specials, new product introductions, live demonstrations, promotions and an all new Made in America givea-way through our social media.”
As always, this year’s educational agenda is jam-packed with informative sessions presented by the best of the best in collision training with appearances from crowd favorites like Mike Anderson (Collision Advice) who will teach attendees to Stay Humble, Stay Hungry. Seminars offer guidance on everything from Growing the Future: A Conversation Between Future Technicians and Body Shops to How to Create and Achieve Your Post Shop Life. (Visit grecopublishing.com/txa0725coverstory for an in-depth conversation with some of this year’s presenters, or flip to page 18 for the full educational agenda.)
Don’t miss an opportunity to blossom as a collision repair professional at the 2025 Texas Auto Body Trade Show. If you are not already on your way to the show, visit abat.us/tradeshow and register now! TXA
2025 Texas Auto Body Trade Show Sponsors
The 2025 Texas Auto Body Trade Show is being made possible through the support of the following sponsors: Diamond Sponsors: All Clear Diagnostics and Calibrations and BASF; Diamond/Car Show Sponsor: English Color & Supply; Gold Sponsor: NCS / Single Source Inc.; Silver Sponsors: Cooks Fine Body & Collision and Intrepid Direct Insurance; Celebrity Guest Sponsor: Lift King Products; Education Sponsors: English Collision Equipment, Production Board and Vale Training; BIG SHOTS Sponsors: AkzoNobel, Anson PDR, Car-O-Liner SW, CCC Intelligent Solutions, Evercoat, KECO Body Repair Products, Norton/Saint-Gobain, Paint Works, Sherwin-Williams Automotive Finishes and Spanesi; Ladies' Mixer Sponsor: Tasco Auto Color; Champagne Toast Sponsor: Smart Vehicle Solutions; Happy Hour Sponsors: 1Source ADAS, Enterprise Rent-a-Car, Go Rentals, Revvtech and Car-O-Liner SW.
FRIDAY, SEPTEMBER 12
(SHOW HOURS 1pm-8pm)
9am-10am | Location: Moonlight II (Option 1)
How to Create and Achieve Your Post Shop Life
Laura Gay (Founder of Consolidation Coach) and Matt Di Francesco (Principal/Financial Technician, High Lift Financial)
9am-10am | Location: Sunset (Option 2)
The New Right to Appraisal Law
Burl Richards (ABAT President)
Robert McDorman (Auto Claim Specialists)
9am-10am | Location: Moonlight I (Option 3)
Collision Advice Class TBD
10:15am-11:15am | Location: Sunset (Option 1)
Overcoming Information Overload
Kyle Motzkus (Missouri Auto Body Association)
Danny Gredinberg (Database Enhancement Gateway)
10:15am-11:15am | Location: Moonlight II (Option 2)
Beat the Slowdown: Winning When Sales Are Down and Dominating the Comeback
Taylor Moss (OEC)
10:15am-11:15am | Location: Moonlight I (Option 3)
From Dent to Delivery: AI tools & Strategies to Reduce Cycle Time
Tom Zobelein (Capture the Keys)
11:30am-1:30pm | Location: Sunrise
Beyond the Wreckage: Proactive Leadership, Better Communication, and Less Stress
Amy Pechacek (Alpstra Training Solutions)
1pm: TRADE SHOW OPENS
4pm-5:30pm | Location: Sunrise
The Industry Over a Pint: A Calibration Conversation
Darrell Smith (McDaniels Collision); Burl Richards (ABAT President); Frank Phillips (ADAS Solutions USA); Josh Cascanet (Airpro Diagnostics); Moderated by Mike Anderson (Collision Advice)
5pm-7pm | Location: Trade Show Floor
Texas Auto Body Trade Show Happy Hour
SATURDAY, SEPTEMBER 13
(SHOW HOURS 10AM-6pm)
9am-10:30am | Location: Sunrise
Rise and Grind: OEM Breakfast Session
9:15am-10:30am | Location: Sunset (Option 1) Plan de Reparación para el Éxito: Mejores Reparaciones y Menos Suplementos
Ricardo Garcia (Uptown Automotive)
10am: TRADE SHOW OPENS
10:45am-12pm | Location: Moonlight I (Option 1)
Building The Office Team You've Always Wanted Chuck Baldridge (Collision Center Director, Mike Calvert Toyota)
10:45am-12pm | Location: Sunset (Option 2)
Unlocking Repairability Beyond Traditional Repair Techniques
Danny Hacker (KECO)
10:45am-12pm | Location: Sunrise (Option 3)
Growing the Future: A Conversation Between Future Technicians and Body Shops
Raven Luna (Professor, Collin County College, Allen, TX)
12:30pm - 2pm | Location: Sunrise Stay Humble, Stay Hungry Mike Anderson (Collision Advice)
3pm-6pm | Location: Trade Show Floor
Texas Auto Body Trade Show Happy Hour
6pm: TRADE SHOW CLOSES
*Schedule subject to change. FRIDAY 5pm-7pm & SATURDAY 3pm-6pm
8pm: TRADE SHOW CLOSES
8:30pm | Location: Canyon Bar & Grill (Onsite)
Texas Auto Body Trade Show After Party & Champagne Toast
Hosted by ABAT
National News
by Alana Quartuccio
Hyundai Strengthens Position on Diagnostic System Scanning
Pre- and post-repair scanning is not optional when it comes to a complete and proper repair. To solidify that fact and align with evolving vehicle technology and safety systems, Hyundai Motor America recently updated its official position statement on diagnostic system scanning to reflect that pre-repair and post-repair system scanning is a required step in a proper and complete repair.
The updated position clarifies the essential role of diagnostic scans in identifying and validating electronic system performance before and after repairs. These procedures ensure all onboard systems are functioning as intended, especially with the increased presence of ADAS, and stresses that scanning is indeed a required – not a “recommended” – process.
Hyundai’s Wholesale Parts Sales Operations Senior Manager John Brown reports the manufacturer is “enthusiastic about the recent adjustment to the position statement language”.
Brown says it all came about simply because “we listened. We listened to the certified body shops, the MSOs and also the independent shops. We know the significance of that one word change. Not only did we listen, we acted and executed that change.”
Brown shared that once the decision was made, “Hyundai moved quickly! As soon as the company recognized its importance and the value it would bring to our body shop partners, they took action and make it happen right away.”
Quality repairs is number one, hence the importance of getting the message across because “we were not confident that [pre- and post- repair scanning]
Hyundai's
was happening consistently across the board. That is not just anecdotal; there’s factual data that we get from the industry indicating without the ‘required’ notation in the position statement, pre and post scans are not done on a consistent basis.”
Brown pointed to several reasons why shops may not be scanning consistently; from the cumbersome insurance approval process to limited time and resources, especially a shortage of technicians, which remains a concern across the collision industry.
“So much is missed when scanning is not done,” Brown stresses. “There are hidden damages that go unnoticed, especially in later model vehicles. There are dozens of control modules, so if they are not scanned, there’s no warning. There’s no DTC code that alerts of an issue.”
Failing to scan puts customers at risk as they could be driving vehicles with serious unknown issues. “Hyundai wants to ensure a quality repair is administered every time.”
In addition to keeping Hyundai drivers safe, proper repairs also protect the brand. Brown noted “that data shows accidents often lead to higher defection rates, as owners may connect the brand with the collision experience. That’s why ensuring customers feel safe and confident driving Hyundai vehicles remains a top priority.”
“We are committed to quality repairs as well as the safety and satisfaction of our customers. Our focus is to fix it right and do it right the first time.” TXA
updated position clarifies the essential role of diagnostic scans before and after repairs.
Ask The Expert
by Robert L. McDorman
More Mandatory Appraisal Bill Rule Making Considerations Explored
Dear Mr. McDorman,
I own and operate a collision facility in West Texas. I read your editorial last month about the Texas Mandatory Appraisal Bill rule making and the appraiser and umpire criteria phase. I do have some questions about the time triggers you suggested and your recommendation for licensing, bonding and errors and omission coverage for independent appraisers and umpires. As for your rule making suggestions, I did not see a suggestion from you concerning a commencement date deadline for the Appraisal Clause. Is there one? Also, why would independent appraisers and umpires need to be licensed, bonded and insured?
Thank you so much for your questions concerning my suggestions and recommendations for the Texas Mandatory Appraisal Bill rule making and appraiser and umpire criteria phase. A commencement time for appraisal was brought up and discussed extensively during our conversations with the principles and lawmakers prior to the passing of the Mandatory Appraisal Bill. Commencement dates (when appraisal can be invoked) for real property and personal property claims have two different variances and needs. On the real property side, I can see a need for a defined period when appraisal can be invoked and when it cannot. However, on the personal property side of the claim, a defined commencement date is much more problematic and could easily harm the parties. Anytime additional damage is discovered outside the commencement date that results in a dispute, the parties would be barred from the Right to Appraisal to resolve the dispute. For example, say the original carrier’s undisputed liability offer was based on a photo estimate or no inspection (which is often the case), and the client waited an extended period to take the car into the shop for repair for legitimate reasons (such as saving up to meet their deductible or only having one vehicle and needing it for work, etc.). Then, once the repair begins, if additional damage is discovered, a commencement deadline could already be exceeded between the date of loss and repair. The parties would be barred from invoking appraisal should a dispute arise over the loss. Thus, I completely agree with legislators that there should not be a commencement deadline on the personal property (auto) side of the claim.
Here is why I recommend that appraisers and umpires be licensed, bonded and carry a $1,000,000 E&O (errors and omission) coverage policy. Engineers are seldom used in the
Robert is a recognized Public Insurance Adjuster and Certified Vehicle Value Expert specializing in motor vehicle-related insurance claim resolution. Robert can be reached by phone at (800) 736-6816, (817) 756-5482 or via email at AskTheExpert@autoclaimspecialists.com.
repair process, so once the loss dispute is elevated to independent appraisers and or/an umpire to decide the safe and proper repair methodology, they should be held to a higher standard. The collision industry today is no longer made up of blacksmiths. We are educated, trained collision repair professionals who are expected and required to understand how to safely repair highly technical vehicles with many variances, special repair procedures, processes and needs. The technical requirements vary starkly between each vehicle, guiding us on how to repair the vehicle back to its pre-loss condition safely and to the best of one’s human ability. For this reason, it is my professional opinion that appraisers and umpires should be held to a higher standard and liability. As I wrote last month, it is my unwavering position that anytime there is a loss dispute on the personal property (auto) claim, the dispute should be handled by (TRULY) independent industry expert appraisers and umpires who are licensed by the Texas Department of Insurance, with the license requiring a minimum of 40 hours continuing education for each licensed period, a minimum $100,000 bond and a $1,000,000 E&O policy. This is needed if we are to hold the independent appraiser and umpire in an auto claim liable for the binding repair plan they agree to through the appraisal process. The only way to ensure the appraisal and umpire process is truly independent is to hold the appraisers and umpires accountable and liable.
We must always remember and keep at the front of our thoughts, "Safe repairs save lives." Requiring the appraisers and umpires to be licensed, bonded and insured will help ensure a truly unbiased arena. Legislators have given Commissioner Brown the authority to do just this. We should do everything in our power to make sure this happens. Always, what gets measured gets done!
The Mandatory Appraisal Bill rule making and appraiser and umpire criteria phase for Commissioner Brown to adopt rules mandating an appraisal for total loss and delineating property damage subject to the appraisal and the period of appraisal is critical to the appraisal process. Also, equally as critical to the
Ask The Expert
continued from pg. 22
appraisal process, Commissioner Brown must consider the qualifications and selection criteria for appraisers and umpires for the appraisal. We have done an excellent job making legislators problemaware to give Commissioner Brown the backing she needs for adapting rules and requirements. We now must make her solution aware. I am confident that, with the right information and data, she will set the correct rules and qualifications in place for motor vehicle loss disputes. I have complete faith in her to do this.
The under-indemnification in repair procedure claims in Texas is rampant. Most of the estimates and supplements we see for repair claims have many overlooked (by design) safety and OEM-required operations needed to restore the loss vehicle to its pre-loss condition to the best of one's human ability. Now, with the passing of SB 458, when a dispute arises over the loss on a motor vehicle repair claim, there will
"The only way to ensure the appraisal and umpire process is truly independent is to hold the appraisers and umpires accountable and liable.
be a binding Appraisal Clause in the policy allowing these disputes to be turned over to industry professionals to determine the loss. And again, as stated above, I believe it is imperative that the appraisers and umpires be held accountable for their decisions and actions
The spirit of the Appraisal Clause is to resolve loss disputes fairly and to do so in a timely and cost-effective manner by unbiased industry qualified appraisers and umpires. Invoking the Appraisal Clause
removes the inexperienced and biased carrier appraisers and claims handlers from the process, undermining their management’s many tricks to undervalue the loss settlement and under-indemnify the insured. Through the Appraisal Clause, loss disputes can be resolved relatively quickly, economically, equitably and amicably by unbiased, experienced, independent third-party appraisers as opposed to more costly and timeconsuming methods such as mediation, arbitration and litigation.
In today’s world, regarding motor vehicle insurance policies, frequent changes in claim management and claim handling policies and non-standardized GAP Addendums, we have found it is always in the best interest of the insured or claimant to have their proposed insurance settlement reviewed by an expert before accepting. There is never an upfront fee for Auto Claim Specialists to review a motor vehicle claim or proposed settlement and give their professional opinion as to the fairness of the offer.
Please call me should you have any questions relating to the policy or covered loss. We have most insurance policies in our library. Always remember that a safe repair is a quality repair, and quality equates to value. Thank you for your question and look forward to any follow-up questions that may arise.
Sincerely,
Robert L. McDorman TXA
President’s Message
continued from pg. 4
the same things you’re dealing with now. That’s why ABAT makes sure to provide plenty of chances for repairers to talk to one another and gain insights from those who are doing the same thing.
That’s the missing piece that a lot of folks fail to understand. We often see other professionals in our role as our competitors, but many of us are in completely different markets or specialize in various vehicles; we are positioned to help each other in ways that no one else can! Maybe you’ll meet someone who recently faced the same problems you’re encountering now, but they’ve figured out a
way to jump that hurdle and can offer advice that will make a huge impact in your future. Capitalizing on their experience could mean the difference between failure and success.
Maybe you feel like your shop is too slow to afford the time away, but there’s no better time! If you haven’t already registered, head over to abat.us/trade-show to sign up and take advantage of the battle-tested resources that will be at your fingertips. We’ve got something for everyone in every role, so why wouldn’t you take the time to come to the Texas Auto Body Trade Show? Why wouldn’t you want to learn from the industry’s best trainers, check out the newest products and equipment and engage in meaningful conversations with other repairers about growing your business, developing your skills and positioning yourself to become more successful?!
Look, I get it. Some days, it feels like a battlefield out there, but you don’t need to go it alone. There’s a whole army of collision repair professionals facing the same enemies, and it’s time to rally the troops to ensure we all emerge victorious. I can’t wait to see you there!
THE ITALIA
burl.richards@proton.me
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Industry Update
Keeping it Spotless: The Importance of a Clean Room for Aluminum Repairs
When performing aluminum repairs, preventing crosscontamination is crucial. Aluminum is highly sensitive to contamination, especially from steel. If you don’t prevent steel dust from settling on aluminum-intensive vehicle surfaces, galvanic corrosion will occur and weaken aluminum components. When aluminum exterior surfaces like the hood, roof or door panel are exposed to steel dust, galvanic corrosion can damage a paint job. Aluminum dust also is explosive when exposed to a spark.
A clean room minimizes the risk of cross-contamination by providing a controlled environment free from airborne dust, metal shavings, and other contaminants. This ensures that the aluminum repair process is conducted in optimal conditions, prevents surface damage and helps maintain the integrity of the repair as required by OEMs.
The RAE Body Repair Station features a curtain that has special light reflection as well as fire approved properties. This will isolate your aluminum work area from nearby bays. Accepted by leading OEM certified collision repair facility programs, the body repair station features an e-glass curtain that meets fire retardation standard EN-13501-1 (required by OEM certification programs across the globe). A built-in viewing window meets standards for eye protection of workers outside the aluminum bay. LED lighting helps provide ideal lighting conditions when performing
The RAE Body Repair Station isolates your aluminum work area from nearby bays
intricate repairs, while a specially-coated welding curtain separates and protects the surrounding area from the aluminum bay. Please contact Reliable Automotive Equipment to learn more about how we can help you perform aluminum repairs safely, efficiently and cleanly. Visit Booth #32135 in the South Upper Hall at SEMA for more information on our full line of collision repair equipment, products, training, service and more.
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