What Lies Beneath:
The Terrors of Not
Performing Safety Inspections
AASPMN BOARD MEMBERS 2025 - 2026
PRESIDENT
Randy Notto
IMMEDIATE PAST PRESIDENT
Aaron Swanson
SECRETARY-TREASURER
Brandon Wistrom
COLLISION DIVISION DIRECTOR
Shannon Christian
MECHANICAL DIVISION DIRECTOR
Ashlan Kaplan
ASSOCIATE DIVISION DIRECTOR
Andrea Ossowski
COLLISION SEAT
Scott Miller
MECHANICAL SEATS
Dan Gleason
Greg Kasel
STAFF
EXECUTIVE DIRECTOR
Linden Wicklund
OFFICE MANAGER
Jodi Pillsbury
1970 Oakcrest Ave., Suite 102
Roseville, MN 55113
PHONE: 612-623-1110
FAX: 612-623-1122
aasp@aaspmn.org | aaspmn.org
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
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CONTENTS
A MESSAGE FROM AASPMN
4 AI in Collision Repair: What It Is, What It’s Doing, and How to Adapt
AI can be a powerful ally in an increasingly digital world.
LEGISLATIVE UPDATE
5 Establishing and Strengthening Lawmaker Relationships
AASPMN members are encouraged to invite elected officials to the shop.
ASSOCIATION UPDATES
6 AASPMN’s AI in Automotive Roundtable Discussion & Shop Tours Highlights
AASPMN discusses advantages of new AI technologies.
NATIONAL NEWS
8 Soaring Parts Proliferation Challenges Brick & Mortar Biz and Boosts eCommerce
Four key factors are fueling the proliferation of aftermarket parts.
HEALTH, SAFETY & ENVIRONMENTAL UPDATES
18 Need New Equipment? This Zero Percent Interest Loan Could Help
Learn how the Small Business Environmental Improvement Loan Program can help your shop.
22 D.E.G. ESTIMATING TIPS
Updates from CCC, Mitchell and Solera Qapter.
AASPMN MEMBER BENEFIT SPOTLIGHT
22 CARS Cooperative
Learn more about the cash rebates and discounts available from this great AASPMN program.
AASPMN News allows its columnists to fully express their opinions.
AASPMN News is published by Thomas Greco Publishing, Inc. ©2025 All rights
ADVERTISERS’ INDEX
AI in Collision Repair: What It Is, What It’s Doing and How to Adapt
by Andrea Ossowski, Associate Division Director
The collision repair industry is undergoing a seismic shift. For decades, body shops have relied heavily on skilled technicians’ eyes, hands and experience to evaluate damage, estimate repairs and deliver quality service. But with the rise of artificial intelligence (AI), this long-standing model is evolving faster than many expected.
Artificial intelligence, once a futuristic concept, is now very much a part of today’s collision repair landscape. By automating complex tasks, improving accuracy and speeding up communication between shops and insurers, AI is changing how vehicles get back on the road. But what exactly is AI doing in this space, and what steps should repair shops take to adapt successfully?
Understanding AI in Collision Repair
At its core, AI refers to technologies that enable machines to learn from data, recognize patterns and make decisions with minimal human intervention. In collision repair, this means computers can “see” damage through photos, analyze the severity and even estimate the cost of repairs –tasks traditionally done only by human experts.
These AI systems often combine computer vision (which interprets images), machine learning (which improves with data) and predictive analytics to make their assessments. They work by training on vast datasets of vehicle damage images and repair outcomes, learning to identify scratches, dents, broken parts and structural issues with remarkable accuracy.
AI’s Current Role in Collision Repair
One of the most visible impacts of AI today is in damage detection and estimating. Thanks to smartphone apps and web portals, customers or insurance adjusters can submit photos of a damaged vehicle from anywhere. AI-powered platforms then quickly analyze the images and provide preliminary estimates, sometimes in minutes. This not only accelerates the claims process, but also helps shops prepare for repairs more efficiently.
By automating the initial damage assessment, AI reduces the risk of human error or overlooked details that might lead to costly surprises later. It also allows shops to prioritize jobs and better manage technician workloads.
Beyond damage detection, AI is playing a role in streamlining communication between insurers and repair shops. Historically, this interaction has been fraught with delays, miscommunication and disputes over repair costs or coverage. AI-powered claims processing platforms should help speed up approvals by flagging inconsistent or fraudulent claims and recommending repair or total loss decisions based on data analysis. This should lead to faster claim resolution and smoother collaboration.
On the shop floor, AI tools are helping optimize
operations in ways that were previously impossible. For example, AI can predict the parts needed for upcoming repairs based on the damage type, vehicle model and repair history, helping shops maintain the right inventory and reduce downtime caused by missing components. AI also assists in scheduling by allocating jobs to technicians based on skill levels, availability and complexity, which we are hopeful will lead to better efficiency and reduced cycle times.
Customer experience is another area benefiting from AI. Automated updates via chatbots or SMS keep vehicle owners informed throughout the repair process, answering common questions and providing real-time status reports. This kind of transparency typically reduces anxiety and builds trust – key factors in customer satisfaction and retention.
Adapting to the AI-Driven Future
While the benefits of AI are clear, adapting to this new reality is not without challenges. For many collision repair shops, the investment in new technology and training can feel daunting.
The first step toward adaptation is recognizing that AI is a tool meant to enhance, not replace, the expertise of technicians and estimators. Shops should begin by integrating AI solutions gradually, choosing applications that address the most pressing operational pain points. For example, adopting a photo-based estimating tool can offer immediate benefits without disrupting existing workflows.
Equally important is investing in employee training. New technology requires new skills, from understanding how AI platforms generate estimates to managing digital communication with insurers and customers. Providing hands-on training and continuous learning opportunities ensures staff feel confident and competent in leveraging AI tools.
Partnerships play a critical role in successful adaptation. Collaboration between shops, insurers and AI technology providers helps create a seamless workflow. Sharing feedback on AI-generated estimates and repair processes allows systems to improve over time, ultimately benefiting all parties involved.
Data security is another vital consideration. As shops handle more customer and vehicle data through digital platforms, maintaining strict privacy standards and cybersecurity measures is essential to protect sensitive information and build customer trust.
Finally, staying informed and flexible will be key. The AI landscape is evolving rapidly, with new applications – like augmented reality-guided repairs and vehicle telematics integration – on the horizon. Shops that actively follow industry trends and participate in training sessions or conferences will be better positioned to embrace these innovations when they arrive.
Looking Ahead: A Smarter Collision Repair Industry
The collision repair industry is no stranger to innovation, from the adoption of new paint technologies to advanced diagnostic tools. AI is simply the latest, and arguably the continued on pg.
Establishing and Strengthening Lawmaker Relationships
We are in the midst of an overhaul of the Minnesota Legislature membership in the post-COVID world. After the previous biennium, over 35 percent of the entire legislature was replaced due to many retiring and incumbents losing reelection bids. After recent announcements of a number of House and Senate member retirements planned for after the 2026 legislative session – including long time Senate DFL Tax Chair and legislative institution Ann Rest – it feels as though the end of the current biennium will also see an unusually high number of lawmaker retirements. The influx of new legislators will provide an opportunity for organizations like AASPMN to develop relationships with the new crop of lawmakers who will become committee chairs, caucus leaders and possibly even an eventual Governor.
With this in mind, I think it’s an important time to highlight a couple of AASPMN member success stories in developing and cultivating these relationships. Jesse Jacobson (Heppner’s Auto Body & Glass) attended AASPMN’s Day at the Capitol event during the 2025 legislative session and met with his state senator and House members. Jesse was in an unusual position because his state senator was on the outs with her own caucus as she awaited a trial for a felony burglary charge, but Jesse did the work anyway and met with all his elected officials. One of his
by Sam Richie, AASPMN Lobbyist
House members was particularly interested in what Jesse had to say and followed up with him to organize a time to come and tour his shop, which she did a few weeks later.
Flash forward a couple of months and Senator Mitchell had formally resigned her Senate seat after being found guilty of felony burglary. There was a special election primary between the two House members in the Senate district. Low and behold, Representative HemmingsenJaeger, the member who Jesse met and formed an actual relationship with, handily won the special election and is very likely to be successful in the upcoming general election to fill the Senate seat. Jesse already has an established relationship with an incoming State senator, and one that was established without having anything he specifically needed to ask her help on.
Another shop doing great work at forging relationships with state lawmakers is Shannon’s Auto Body. Shannon Christian and Josh Shaw also attended the AASPMN Day at the Capitol events this year. They have long-standing relationships with some of the elected officials in northern Minnesota, but were able to solidify those in St. Paul and establish a few new ones. Shannon’s Auto Body recently had state representative Josh Heintzeman and his wife, newly
AASPMN “AI in Automotive” Roundtable Discussion & Shop Tours Highlights
On October 22, AASPMN hosted “AI in Automotive: How Auto Shops are Leveraging AI as a Partner,” at Auto Works Automotive Service Center in Woodbury. The roundtable discussion, attended by 20 AASPMN members, focused on how AI is being used to enhance efficiency, accuracy and customer service, and what platforms have the biggest impact for the most value. There was a good deal of conversation about using AI to make better use of a shop’s own internal information and data, including for example a reminder to have a
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staff policy on AI and only upload data into a secure paid AI service, not the open internet.
In addition, attendees had the opportunity to tour Auto Works Automotive Service Center and Eurotech Auto Repair – two top performing shops in Woodbury.
Thank you to AASPMN members Wayne Watson (Auto Works Automotive Service Center) and Seth Thorson (Eurotech Auto Repair) for their time and hospitality during this event.
ARE YOU INTERESTED IN:
Supporting future technicians? Bettering yourself through ongoing education? Taking advantage of amazing benefits, many at a substantial discount?
A MESSAGE FROM AASPMN continued from pg. 4
most transformative, wave of change.
It is said that in the near future, AI won’t just help estimate damage but will integrate with vehicle sensors and telematics, providing real-time accident data that can speed up response times and repair plans. Augmented reality may assist technicians by overlaying repair instructions directly onto damaged areas. Fully automated repair bays, powered by robotics and AI, may help in handling routine bodywork with precision and speed.
For collision repair shops, embracing AI means more than just adopting new software; it requires a mindset shift toward continuous improvement and collaboration.
The key takeaway? AI can be a powerful ally in an increasingly digital world.
AASPMN UPCOMING EVENTS
Northern MN Collision Shop Meeting
1st Tuesday Each Month
6 - 8pm
TBA Northern MN
Southern Metro Collision Shop Meeting
1st Wednesday
Each Month
8 – 9:30am
MN ADAS, Bloomington
Central MN Area Collision Shop Meeting
2nd Wednesday Each Month
7:30 – 9:30am
APH Headquarters, St. Cloud
“ADAS is Already in Your Shop. Are You Ready for What’s Next?” Webinar
November 13
“Exploring OktoRocket” Webinar November 18
Mechanical Zoom Meetup
3rd Tuesday Each Month 9 - 10am
Collision Zoom Meetup
3rd Thursday Each Month 9 - 10am
ATTENTION MINNESOTA REPAIRERS:
Help us create stronger laws to better protect your customers
Over 200 people in 74 cities have utilized the information below this year to file a complaint with the MN Department of Commerce. The more customers that complain, the stronger the laws that get passed! Cut out the graphic below, give it to your customers, and urge them to speak up!
Are you unhappy with how your insurance company is handling your claim?
● Refusing safety repairs?
● Underpaying your claim?
CUT THIS OUT & GIVE IT TO YOUR CUSTOMERS!
Are you unhappy with how your insurance company is handling your claim?
● Lack of responsiveness?
ARE YOU UNHAPPY WITH HOW YOUR INSURANCE COMPANY IS HANDLING YOUR CLAIM?
● Refusing safety repairs?
● Underpaying your claim?
● Lack of responsiveness?
• Refusing safety repairs?
• Underpaying your claim?
• Lack of responsiveness?
Scan to share your experience!
SCAN TO SHARE YOUR EXPERIENCE!
The Minnesota Department of Commerce wants to hear from you! Auto insurance is expensive and the people inside your vehicle are not replaceable.
The Minnesota Department of Commerce wants to hear from you! Auto insurance is expensive and the people inside your vehicle are not replaceable.
Scan to share your experience! The
651-539-1600 Mn.gov/commerce
651-539-1600
Mn.gov/commerce
Soaring Parts Proliferation Challenges Brick & Mortar Biz and Boosts eCommerce
Parts proliferation (the growth of parts needed to repair the light vehicles on the road) is expanding exponentially. Four key factors are fueling the proliferation of aftermarket parts. Lang Marketing projects that aftermarket parts proliferation will soar over the next five years, increasing the inventory and logistical burdens shouldered by manufacturers, distributors, retailers and installers, with no end in sight.
Parts proliferation will be challenging for brick-andmortar aftermarket businesses, especially at the retail and service levels. In contrast, eCommerce auto parts sales and o2o (online-to-offline) repairs will be boosted by these market developments. See the 2026 Lang Aftermarket Annual for the latest analysis of aftermarket growth and eCommerce’s sizzling rate of expansion.
Aftermarket Parts Proliferation Skyrockets
The growing breadth and depth of products needed to repair the increasing number and diversity of cars and light trucks on U.S. roads is exacerbating the already challenging proliferation of aftermarket parts.
Parts proliferation is forcing manufacturers, distributors, retailers and installers to manage the growing breadth and depth of light vehicle products needed to meet the requirements of the expanding vehicle repair market. This presents challenges for brick-and-mortar businesses at all levels of the aftermarket. In contrast, parts proliferation provides competitive opportunities for eCommerce in both the Do-It-Yourself (DIY) and Do-It-For-Me (DIFM) markets.
Four Factors Driving Parts Proliferation
Parts proliferation in the light vehicle aftermarket is driven by four key factors: foreign nameplate growth, increasing vehicle age, advancing vehicle technology and economic pressures on consumers.
Factor 1: Foreign Nameplates Explode
In 2024, foreign nameplate cars and light trucks accounted for over half of all cars and light trucks in the U.S., representing more than a one-fifth increase in vehicle share over the past decade.
This surge in the population of foreign nameplate cars and light trucks, along with their domination of the repairage sweet-spot (vehicle age groups with the highest rates of aftermarket product use), has substantially increased the need for aftermarket parts for foreign nameplates, exacerbating the parts proliferation problem.
Factor 2: Vehicle Age Change
Cars and light trucks are becoming increasingly longerlived, allowing Americans to keep driving older vehicles for many more years.
The average age of light vehicles climbed by about 1.5 years between 2014 and 2024, and their age mix is changing. The number of cars and light trucks at least 14 years old has increased significantly over the past decade.
Accordingly, the age range of older vehicle parts that
must be inventoried at all levels of the aftermarket has increased significantly and is expected to continue rising.
Factor 3: Vehicle Technology, EVs, and Hybrids
Vehicle technology is dramatically expanding the range of products that manufacturers, distributors, retailers and installers must handle to support the repair of light vehicles.
The number of smart parts (vehicle components equipped with specialized sensors and software) is estimated to have increased by 500 percent in the aftermarket between 2014 and 2024. Over the next five years, vehicles equipped with advanced driver assistance systems (ADAS) are expected to experience substantial growth.
In addition, the growing number of electric vehicles and hybrids on U.S. roads presents a whole new group of unique products that must be added to aftermarket inventories on an annual basis.
Factor 4: Economic Pressures on Consumers
U.S. consumers are being walloped by inflation. A recent study estimated that over 60 percent of American families live from paycheck to paycheck.
This is boosting the demand for “good” automotive products (in a “good, better, best” hierarchy), which carry moderate prices and provide adequate quality. This multiplies the different price levels of the same part that must be inventoried.
Consumer price sensitivity to auto parts is also fueled by the surging number of older vehicles on the road, increasing demand for products that are serviceable but not necessarily “better or best”.
Consequently, manufacturers, distributors, retailers and installers must inventory a growing array of products with diverse price levels to meet changing consumer demands.
Brick-and-Mortar Challenges
Many participants in the multi-tiered auto parts distribution channels have long believed that extensive inventories favor their distribution methods and capabilities. However, with parts proliferation spiraling beyond previous expectations, a different reality is becoming evident.
It is increasingly difficult for the aftermarket to deliver the “instant availability” of auto parts that, for years, has reinforced consumers’ expectations of same-day automotive repair at the hundreds of thousands of auto service outlets across the country.
Additionally, the costs of maintaining parts inventories that enable same-day automotive repair are contributing to higher costs of auto parts and repairs in the U.S.
All this poses significant challenges to the logistics, profit margins, and competitive effectiveness of automotive aftermarket manufacturers, distributors, retailers and installers.
eCommerce Opportunities
These challenges of parts proliferation for brick-and-
mortar aftermarket participants are, in many cases, assisting the growth of eCommerce in both the DIY and DIFM markets.
First, eCommerce’s elimination of various distribution levels is likely to provide pricing advantages over brickand-mortar distributors and retailers, as parts proliferation will tend to add costs to these competitive, multi-level operations.
Second, the fact that parts proliferation will likely reduce the “instant availability” of many parts from brick-and-mortar operations will undercut one of the significant advantages they have had over eCommerce competitors. The inconvenience of waiting a day or so for parts from eCommerce sources will fade as a disadvantage to buyers, both in the DIY and DIFM markets.
This shift will be especially important for the growth of o2o auto repair. As customers become more willing to wait for parts purchased online to arrive at approved service outlets, they will increasingly schedule repairs once the necessary components are delivered, rather than relying on immediate in-store availability.
Six Major Takeaways
• The breadth and depth of parts necessary to maintain and repair cars and light trucks on U.S. roads are expanding exponentially. Four key factors are driving the proliferation of aftermarket parts: the growth of foreign vehicles, the changing age mix of vehicles, advancements in vehicle technology and economic pressures on consumers.
• Foreign nameplates now represent most cars and light trucks on U.S. roads and in the vehicle repairage sweet-spot. Their growth has significantly increased the proliferation of aftermarket parts.
• As vehicles increase in average age and more older vehicles are on the road, the upper vehicle age level at which parts can be removed from aftermarket inventories continues to climb, exacerbating the parts proliferation problem.
• Growing vehicle complexity and technology, along with the increasing population of electric vehicles and
hybrids, are adding to the breadth and diversity of parts that manufacturers, distributors, retailers and installers must carry to repair and maintain light vehicles on a timely basis.
• The growing economic pressure faced by consumers is changing the mix of “good, better, best” product sales in the DIFM and DIY markets. This is increasing the inventory requirements of various levels of product quality and intensifying the problem of parts proliferation.
• Parts proliferation presents challenges for brick-and-mortar businesses at all levels of the aftermarket. In contrast, parts proliferation provides opportunities for eCommerce in both the Do-ItYourself and Do-It-For-Me markets. See the all-new 2026 Lang Aftermarket for the latest analysis of aftermarket growth and the explosive rate of eCommerce’s sales expansion.
The Right Ingredients for Every Job.
Whether it’s a minor touch-up or a full-scale repair, the right ingredients make all the di erence. With proper tools, hands-on training, timely servicing, and reliable support from RAE, your shop is equipped to deliver consistent, OEM-approved results. This Thanksgiving, we’re grateful for the professionals who turn quality repairs into a tradition.
Grateful for our incredible team. Thank you for all you do!
What Lies Beneath: The Terrors of Not Performing Safety Inspections
True or false? Performing safety inspections on seat belts, steering columns or SRS components is optional.
Now, if you really believe that statement to be true, not only would you be wrong, but you could be dangerously wrong. Hopefully, it won’t take a serious accident involving one of your customers – or a loved one – to convince you to research those OEM repair procedures and make sure you don’t miss this vital step.
According to Mike Anderson (Collision Advice), “Most, if not all OEM manufacturers, have safety inspection procedures for items such as seat belts, steering columns or SRS components such as airbag sensors or the actual airbag – all the items that you may have to inspect after a vehicle has been in a collision.”
It’s a crucial step in keeping vehicle occupants safe. “If you aren’t doing safety inspections, you have no validation that the consumer will be traveling down the road safely,” suggests Will Latuff (Latuff Brothers Auto Body; St. Paul).
Unfortunately some repairers view it as an unnecessary step to have to disassemble parts of the vehicles that were otherwise untouched, but as one New Jersey shop owner recently discovered, it really is pivotal!
Ken Miller (821 Collision; North Haledon, NJ) couldn’t believe his eyes when he learned what his team had uncovered – the seat belt and airbag systems had been rigged to appear as though they were fixed! And this discovery would not be known had Miller’s shop failed to perform the required post-repair safety inspection.
“It’s totally disgusting,” laments Miller about the worst repair job he’s ever come across from another shop. He has been taking measures to help spread the word about this frightening situation via a video he has shared on multiple social media platforms.
Upon performing a mandatory seat belt inspection on a 2024 Honda CRV, Miller’s team “had to visibly inspect the unit which required doing some disassembly to get to the seat belt units. Evidently, from what we could tell, the seat belts deployed and cinched up tight to keep the driver in his seat. The shop that performed the repairs cut the seat belt to release the mechanism and cut the air bag harnesses and wired in resistors to trick the computer to think the air bag system was functioning properly.
“We had no suspicions. After the repair was performed, we went through to verify everything via the safety inspection, and that’s how we uncovered this. The parts [the other shop] manipulated are the parts that cinch you into the seat. Now, that has a repercussion on how the individual would protrude forward toward the air bag and how they would hit that air bag. It’s a really big deal,” Miller outlines the dangers.
Latuff and his team have also witnessed the frustration of uncovering issues with poor repairs done by other shops. Recently, his shop helped a customer with a 2018 Toyota Prius Prime that had been repaired at another shop with “repeated issues. She took the car back to them at least a half dozen times before she did her research and reached
out to our shop.” Through a post-repair inspection, it was uncovered that the repairs that had been done “were absolutely atrocious. We notified the insurance company of all the missed damage, the undocumented damage, that they didn’t cover under the claim, and they wound up buying the car back from the customer. On that particular claim, they hadn’t done any of the safety inspections required by Toyota on the airbags or seat belts. It had just been ignored and was basically a cosmetic patch over structural damage that was performed.”
Latuff stressed how this was “an absolutely horrifying experience for the customer to have to go through,” even though it had a happy conclusion.
“The only real explanation is money,” Miller considers as insurer pushback unfortunately leads some shops to cut corners in dangerous ways. “There was a fair amount of work put in to do what they did, but it wasn’t going to work. The retractors that keep the occupant in the seat and cinch up in an accident would not work at all.”CR
So, with all the dangers involved in not fixing cars correctly, why would a body shop do something like this?
I-CAR’s Bud Center believes there’s a combination of reasons collision repairers are failing to perform postcollision safety inspections. “It’s not something that’s really easily identifiable in the OEM repair procedures. For example, if somebody’s replacing the quarter-panel on a car and they pull up the quarter-panel replacement procedure, there’s nothing in there that says you have to do a post-collision safety inspection. You have to look for that information in the vehicle maker’s general procedures, so there are some who will say they didn’t know that it needed to be done. And then there are others who will say they’re not doing it because they’re having a challenge getting thirdparty payers to agree to cover the expense.”
Anderson acknowledged the seriousness of this issue insisting “one hundred percent, safety inspections is the single biggest friction point that I see out there between shops and insurers.”
Like Center noted, Anderson relayed, “In fairness, some of the OEMS don’t provide clarity as to what defines a collision so you know when it should be done or not be done. But some OEMs really do define it. And a lot of people say, ‘I don’t find anything the majority of the time.’ Well, I get that. But instead of talking about what you don’t find, let’s talk about the times that you do find things.”
Anderson cited examples of what issues inspections can reveal like how removing the dash uncovered a damaged or cracked dash carrier or the possibility of measuring a steering column only to discover it’s collapsed.
“Insurers will talk about how much it drives up severity, but what’s the price of a life worth? Because when seat belts don’t work or the steering column collapses, what does it take to save a life? So, at the end of the day, we can talk about how it drives up severity, but on the flip side, it also saves lives when these components work as intended.”
“I’m not an attorney, so don’t take legal advice from me, but if any shops were to run into a problem down the road when someone gets hurt in a subsequent accident and the shop didn’t do the proper safety inspections, they are going to have a legal problem,” Center predicts. “They have some liability. So, at the end of the day, just because a thirdparty payer won’t cover it, that does not remove the shop’s liability, and they need to understand that.”
How insurers feel about safety inspections is one thing, but unfortunately, the collision repair industry is also not very educated about it. Anderson believes shops need to really
fully gain an understanding of what needs to be done.
“I was doing a seminar out west recently, and a shop owner showed me their estimate, stating they got paid for doing a safety inspection. They had one hour on the estimate for the safety inspection. He was proud of himself, and I didn’t mean to burst his bubble, but I told him there was no way he spent only one hour doing a safety inspection. I explained to him that he had to remove the steering column and remove this and that, and he admitted he didn’t realize that.”
Anderson sees many make the mistake of thinking one doesn’t need to do more than jerk a seat belt once, “but some OEMs require you to test drive the vehicle, at three different speeds and braking conditions to test them. Sometimes, it involves a diagnostic tool; sometimes, it’s inspecting the mounting location. It’s not just a one-hour procedure. It can be very invasive and very time-consuming.”
According to Center, the OEMs are wide open to helping educate the industry about post-collision safety inspections. “The conversations we are having with OEMs have been about getting more clarity around the requirements. They’ve actually asked us to help them understand how they can help”
Center pointed to examples that leave a lot of room for interpretation, which is another snag in the process of getting the industry on board with safety inspections.
“In some cases, you’ll see things like ‘following a collision with damage that is beyond cosmetic, you will need to perform the post-collision safety inspection,’ and then they will list out the tasks that need to be done for post inspection, but what is the definition of cosmetic? Or if there is substantial damage that’s considered more than cosmetic, it leaves things open to interpretation. Repairers are going to have to put together their own definition of what that means, and it causes confusion.”
In order to collect information to be shared with OEMs, I-CAR has set up a link rts.i-car.com/srs-inspectionfeedback-form via its Repairability Technical Support (RTS) “to allow people to submit information about post-collision safety inspections or safety inspections on SRS systems. They can submit any kind of questions, information or photos they have to report what they are seeing when they perform these types of inspections. We can put all that information together and work with the OEMs to figure out how to make some of this better.”
Where some shops are starting to offer re-inspections on vehicles that were steered away, performing inspections is really just part of the repair process, as Latuff points out. “We’ve had three or four of these cases where a customer has come to us with this need, and we uncovered issues which resulted in having their insurance company buy the car back.
There are a lot of fake reasons for shops to not perform these inspections. None of them are valid. They are just excuses or barriers keeping them from doing what is right for the customer.”
Endangering vehicle occupants is one important factor, but shops also need to be aware of the liability aspect. Had Miller not uncovered what he did when he did, who would have been on the hook if that vehicle were to get into a subsequent serious accident?
“That’s an even bigger issue here,” he states. “The unsuspecting repairer, like ourselves, fixing this car. Now, I knew it was in another accident because the repairs that continued on pg. 16
were done on the front weren’t great. This was a minor repair, so my guys were complaining a bit about having to do a safety inspection, but we replaced the gate, so the answer was yes. If we didn’t uncover that, I was the last person to touch it. I wouldn’t have had photos of the good parts, if they were not undamaged. So, then I would have been on the hook if somebody got hurt or worse, because I was the last person to touch it.”
Center validates the importance of industry education on post-collision safety inspections. “Those doing these inspections are actually finding some things that are concerning. Some manufacturers say that following a collision, you need to check the steering gear and the steering rack. You’re doing very specific testing that requires some unique equipment and processes to do these tests. Shops need to understand what their investment is in equipment, what they need to be looking for and why. The industry needs more education and more clarity on this.”
A customer will understand what needs to be done to keep their car safe when shops keep them engaged with the process, Latuff insists. “I’ve yet to have a customer tell me ‘don’t make my car safe’ when we explain to them that we need to do a seven to eight page inspection on their vehicle which may have only suffered cosmetic damage. If a bill payer doesn’t think a safety inspection is necessary, the customer will advocate and will get their carrier to cover it.
“You have to be committed to it and know your why for performing these inspections,” he adds. “You don’t do it for the 99 percent that are okay; you do it for the one that is not to make sure you’re protecting your customer and your shop. That makes it all worth it.” continued from pg. 15
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Need New Equipment? This Zero Percent Interest Loan Could Help
Running a repair shop isn’t easy. Between managing workflow, keeping customers happy and staying on top of regulations, it can feel like there’s never enough time or money to invest in upgrades. That’s why the Minnesota Pollution Control Agency (MPCA) is offering something worth your attention: the Small Business Environmental Improvement Loan Program.
This zero-interest loan program is designed to help small businesses, like yours, make environmentally friendly improvements. Whether it’s upgrading to a high efficiency spray booth or switching from solvent-based paints to waterborne systems to reduce emissions, these loans are meant to make your shop cleaner, safer, more efficient and overall compliant with environmental
regulations.
Here’s the best part, this loan is interest-free, and repayment terms can stretch up to seven years. The program can fund up to $75,000 for projects that reduce air pollution, hazardous waste or other environmental risks.
What qualifies as a “small business”? Most independent auto repair shops do. If you have fewer than 100 employees and are working on fixes that benefit both your business and the environment, chances are you’re eligible.
Various auto body shops across Minnesota have already used the program to replace outdated equipment, improve energy efficiency and meet regulatory requirements without draining their savings.
To apply, you’ll need to put together a project plan and show how the improvements will reduce environmental impact and demonstrate your ability to repay the loan. The MPCA Small Business Environmental Assistance Program is available to help walk you through the process.
In a time when every dollar counts, programs like this can make a real difference. If you’ve been putting off equipment upgrades or facility improvements, this could be an opportunity to finally move forward.
For more information or questions, email smallbizfunding. pca@state.mn.us or Emery David, Jr. at emery.david@state.mn.us or at (651) 757-2366.
LEGISLATIVE UPDATE
continued from pg. 5
elected state senator Keri Heintzeman, to their shop to see the operation. When he got back to his car after this shop visit, Representative Heintzeman called me to talk about AASPMN’s legislative priorities and asked how he can be helpful moving forward – a step he only took because of how impressed he was by Shannon’s Auto Body.
These lawmaker interactions do not need to be an over-the-top production or something you need to be deeply prepared for. Your legislators want to be helpful to you, they want to know more about what you do in the community, they want to be a champion for you in St. Paul; but that only really works when they know who you are and what you do. Given the opportunity with new folks coming into decision making roles in Minnesota, we would love to get more AASPMN members to invite elected officials to your shops to develop these relationships.
Please reach out to Linden Wicklund (612-623-1110 or linden@aaspmn.org) if you’re interested in hosting an elected official at your shop and we can help make it happen.
$2 MILLION available for small businesses in Minnesota
0% loans to upgrade or purchase capital equipment
Apply now for a Small Business Environmental Improvement Loan! 0% interest loans are available to assist Minnesota’s small businesses improve their business practices to meet or exceed environmental regulations.
Loans can be used to purchase eligible equipment for environmental compliance or for site investigation and cleanup.
Are you eligible?
• Less than 100 full-time employees
• An after-tax profit of less than $500,000
• A demonstrated ability to repay the loan For details and to apply:
Scan the QR code or visit mnpca.info/4jhOXiz Questions?
Email: smallbizfunding.pca@state.mn.us
mnpca.info/4jhOXiz
High Performance and Speed with RAE’s New XPress 1000 SC Riveting System
The new XPress 1000 SC pneumatic-hydraulic riveting system is an optimal choice for repairers in need of a modular, high-performance system for riveting tasks. Designed for versatility and precision, its modular technology supports the use of various adapters, dies and tools, enabling a wide range of rivet types to be processed with just one tool for performance in various applications.
With this upgraded tool, rivets can be processed with impressive speed and setting force to improve efficiency and cycle time in the shop. One of the standout features of the XPress 1000 SC is its patented function for controllable, force-free rapid advance; this “Smart Control” technology ensures precise and safe positioning of tools and maximum control, even during the most sensitive of repair operations. The entire pressing or pulling process can be controlled with millimeter accuracy.
The system can be combined with different hydraulic cylinders and C-arms for enhanced functionality, and delivers precise control with up to 1000 bar hydraulic pressure, ensuring accuracy regardless of the task at hand.
With OEM approvals from most manufacturers, this system
is an excellent choice for repairers looking to perform accurate, precise riveting as recommended by the manufacturer.
To learn more about the XPress 1000 SC system or to view Reliable Automotive Equipment’s full offering of products, services and support, visit raeservice.com.
The XPress 1000 SC is a high-speed, high-performance riveting unit designed to save time without sacrificing precision.
ESTIMATING TIPS
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
CCC ONE Web - Right Click Mouse Function Estimates Lines: CCCONE Web users can insert lines above or below an estimate line and edit line properties using the “right click” mouse function.
Mitchell - Riveted Liftgate Stoppers: DEG Inquiry 39789 confirmxs that the labor time for transferring riveted brackets, braces or specifically, bumpers and stoppers from a liftgate is NOT INCLUDED in standard repair operations. Mitchell’s feedback directs users to reference the “Additions to Labor Times: Transfer Time” section, which covers: “For welded, riveted or bonded brackets, braces or reinforcements from old part to new part.”
Mitchell - Second Color Set Up: Mitchell estimating does NOT include the labor that may be necessary to mix and match secondary colors for areas like the interior, jambs or other non-visible parts of a vehicle. Furthermore, if a separate mix of matte clear coat is needed, both the labor and materials for this process are NOT included. Mitchell recommends an “ON THE SPOT” evaluation. Reference Page 28 Refinish Included/Not Included Operations.
Solera Qapter (Audatex) - Masking/ Capping of Open Fluid Lines and Connectors: Solera Qapter RFR confirms that materials and labor for masking and capping open fluid lines and electrical connectors is not included in R&I or R&R times for open fluid lines or electrical connectors (DEG Inquiry 39165). This operation must be manually added to the estimate if performed.
AASPMN
to You!
As a member of AASPMN, you are automatically a member of CARS. As a CARS Member, you have access to more than 55 value programs, products and services negotiated specifically to help increase the profitability of your business!
MEMBER’S VALUE CONNECTION
As a CARS Member, you have access to more than 55 value programs! How do you get connected? Fill out the benefit form we will get you connected to your jobber CARS will do the REST.
MEMBER’S VALUE CONNECTION
How do you get connected? Complete the CARS benefit form at cars.coop/connection-plus-benefit-form. We will get you connected to your jobber(s). CARS will do the REST.
SOME OF OUR POPULAR PROGRAMS!
As a CARS Member, you have access to more than 55 value programs! How do you get connected? Fill out the benefit form we will get you connected to your jobber CARS will do the REST.
SOME OF OUR POPULAR PROGRAMS!
AASPMN MEMBER
INSURANCES
Gallagher Contact: William Knopick
612-412-30413 / william_knopick@ajg.com
Gallagher is your one stop shop for all types of insurance. From garage liability and workers’ compensation to health and dental, Gallagher will develop an insurance program that delivers better product and pricing for AASPMN members.
REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS
CARS Cooperative
Contact: Stephenie Sheppard 405-547-4077
membersupport@cars.coop
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey
612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis
Contact: Ryan Vick
612-269-2303 /ryan.vick@vestis.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
LEGAL CONSULTATION
Larkin Hoffman
Contact: Sam Richie srichie@larkinhoffman.com
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
PROVIDER PROGRAMS
WEBSITE AND INTERNET MARKETING SOLUTIONS
Optimize Digital Marketing
Contact: Max Gamm
651-217-8152 / mgamm@whyoptimize.com
All-in-one Digital Marketing Solutions: Expert social media, digital advertising, website and software solutions that keep you present online so you can be present offline!
CREDIT CARD PROCESSING
Association BankCard Services
Contact: Robert Rewood
715-254-9600
robertrewood@newtekone.com
Competitive rates for AASPMN members. Terminals and printers sold at cost.
INFORMATION PROVIDERS
Mitchell 1
Contact: Mitchell 1 Representative 888-724-6742 ext. 6669
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
SAFETY COMPLIANCE
Complete, Health, Environmental & Safety Services (C.H.E.S.S.)
Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com
AASPMN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know (RTK)/Hazard Communication program customized for your facility, monthly safety reminders, and other safety, OSHA or environmental assistance.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASPMN members. Use existing credit card terminal. Fast claim payments.
AUTO EMPLOYEE ASSESSMENT
Assessment Associates International
Contact: Nate Page 952-854-6551 / nate@aai-assessment.com
Designed to help facilitate and enhance hiring decisions. AASPMN members receive 50% off retail price, starting as low as $15 per assessment.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASPMN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING 180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
BUILDING CONSTRUCTION & MAINTENANCE
Langer Construction
Contact: Josh Schultz 651- 256-3312 / josh@langerconstruction.com
AASPMN members receive free in-depth project consultation with general project concepting and guidance to help members with both small- and large-scale projects and maintenance.
