Chalhoub Group

HERITAGE INSPIRED FUTURE

TRANSFORMING LUXURY PROCUREMENT

Vishal Noronha on Innovation, Sustainability, and the Future of Retail Excellence

With a career spanning global giants such as Halliburton and Unilever through to transformational leadership roles across MEERAS, ESAG, and Gargash Group, Vishal Noronha has built a reputation as a procurement leader who drives evolution, not maintenance. Now Vice President Procurement at Chalhoub Group, one of the Middle East’s most influential luxury retail organisations, he is steering a bold three-year maturity journey focused on innovation, sustainability, and operational excellence. In this interview, Vishal shares the philosophy behind his leadership, the role of procurement in delivering luxury experiences, and the trends shaping the future of retail supply chains across the region.

Career Journey

Can you share your career journey and what led you to your role as Vice President of Group Procurement at Chalhoub Group? What experiences have most influenced your leadership style in procurement and strategic sourcing?

My career has been shaped by a belief that procurement is far more than a commercial function, it is a catalyst for transformation. I began at Halliburton, where I learned the importance of operational resilience and strategic partnerships in a fast-paced, high-risk environment. My time at Unilever strengthened this foundation, demonstrating the impact of innovation, sustainability, and purposeled procurement on business performance.

I later moved into transformational leadership roles at MEERAS, ESAG, and GARGASH GROUP, where I rebuilt procurement functions, introduced digital capabilities, and championed value creation across diversified, complex organisations. These experiences deepened my conviction that procurement must evolve continuously and courageously.

Every organisation operates within a unique maturity lifecycle, and effective leadership lies in guiding that evolution. Today at Chalhoub Group, we are on an ambitious three-year maturity journey, one centred on innovation, sustainable impact, and operational excellence. This is the lens through which I lead.

Procurement’s Role in Retail Excellence

Chalhoub Group is a leading luxury retailer and distributor in the Middle East. How does your procurement team support the Group’s commitment to excellence across retail, distribution, and beauty sectors?

Luxury retail is an experience, an emotion, and procurement is one of the quiet forces enabling it. Whether it is a new store opening, a digital innovation project, a marketing activation, or a logistics initiative, procurement ensures that every operational touchpoint behind the scenes aligns with the Group’s promise of luxury excellence.

Through the Group Transform Program, we are elevating the way we operate, bringing more agility, transparency, and strategic value to the functions we support. The goal is simple: to empower teams to deliver exceptional experiences while ensuring the Group operates responsibly, sustainably, and efficiently.

Sustainability in Procurement and Supply Chain

Sustainability is a key focus for Chalhoub Group, particularly through initiatives like the Chalhoub Impact program. How is procurement driving sustainability across your supply chain, and what recent initiatives have shown the most promise?

Sustainability is no longer an aspiration; it is a responsibility. At Chalhoub Group, our procurement agenda is closely aligned with our broader sustainability ambitions through the Chalhoub Impact program.

From greener store-construction materials to lower-carbon logistics solutions and more responsible sourcing frameworks, procurement is uniquely positioned to shape a more ethical and resilient ecosystem. The initiatives that excite me most are those that shift mindsets, where suppliers innovate with us, where sustainability becomes a selection criterion, and where long-term impact outweighs short-term cost.

This is how we redefine responsible luxury.

Turn every approved invoice into a workingcapital opportunity

Faster procurement, stronger supplier partnerships, and smarter cash flow with Mastercard.

Insight-led: We start with AP analytics to find where value is hiding.

Right-rail SCF: We route invoices to the best lever (VCN for tail/services, classic SCF for strategic suppliers, discounting where it fits).

Embedded + automated: Delivered inside existing ERP/P2P, with straightthrough supplier reconciliation.

Luxury retail moves at the speed of culture Procurement has

to move just as fast.

In our recent work with Chalhoub Group, we showcased how Mastercard helps one of the Middle East’s leading luxury players streamline the full buy-to-pay journey across a complex portfolio of brands and thousands of suppliers. What was once fragmented across multiple systems, payment types, and approval flows becomes a single, datadriven experience that supports both top-line growth and disciplined cost control.

The transformation starts with AP analytics. We analyze invoice and supplier data to surface friction points, highlight early-payment opportunities, and segment spend by value, frequency, and supplier type. This intelligence lets procurement match every invoice to the optimal working-capital lever: corporate card payments for long-tail and services spend, conventional supply chain finance for strategic suppliers and larger invoices.

For buyers, this means improved DPO, better use of card limits and credit lines, richer data for negotiations, and tighter control over who gets paid, how, and when — all without adding manual workload to already-stretched AP and procurement teams. For suppliers, it means faster, more predictable cash flow, fewer payment disputes, lower collection costs, and a simpler path to accepting digital card payments through their existing banking relationships.

Execution is then embedded directly into existing ERP and P2P workflows. Once an invoice is approved, a controlled Virtual Card Number (VCN) can be issued automatically, paying suppliers instantly while allowing the buyer to settle later on card terms — extending DPO without compromising supplier relationships or financial control. Granular controls on amount, merchant category, currency, and validity window help reduce fraud risk and out-of-policy spend.

Finally, Mastercard Receivables Manager automates supplier acceptance and reconciliation, turning what used to be manual card capture into straight-through matching and faster month-end close. Suppliers receive clear remittance information, finance teams gain line-level visibility, and both sides benefit from fewer queries and cleaner books.

For luxury retailers, the outcome is a procurement function that is faster, more secure, more data-rich, and more cash-efficient — freeing teams to focus on brand growth instead of back-office complexity, while giving suppliers the confidence and liquidity they need to keep shelves full and customers inspired.

Ready to modernize payables?

Speak to your bank or your Mastercard Corporate Solutions representative.

Supplier Partnerships and Quality Standards

Given Chalhoub Group’s extensive portfolio of luxury brands, what strategies do you use to create strong, transparent supplier relationships while maintaining the high-quality standards required in the luxury retail space?

Luxury requires precision, consistency, and trust. Our approach to supplier partnerships reflects those same principles. We prioritise long-term relationships, shared values, and genuine collaboration, not just transactional engagement.

By establishing transparent governance and inviting partners to co-create solutions, we elevate the quality and innovation behind our operations. When suppliers grow with us, our brands and customers ultimately benefit.

Digital Transformation in Procurement

The future of procurement is intelligent, predictive, and seamlessly integrated with technology. Through the Group Transform Program, we are embedding advanced analytics, AI-driven insights, digital contracting, and automation across our operating model.

AI is especially powerful, it enables procurement to anticipate opportunities, forecast risks, and uncover insights that were previously invisible. This shift allows our teams to spend less time on manual activities and more time shaping strategy, nurturing supplier-led innovation, and driving sustainable long-term value.

We are not simply digitising procurement; we are fundamentally reimagining what it can achieve.

Risk Management Across Global Supply Chains

As a major player with global operations, how does Chalhoub Group manage supply chain risks to ensure continuity and resilience, especially in light of recent geopolitical and logistical challenges?

Resilience has become one of the most defining differentiators in today’s global supply landscape. Whether dealing with geopolitical shifts, material shortages, logistics volatility, or sudden market disruptions, our responsibility is to anticipate risks early and engineer ecosystems that can adapt at speed.

At Chalhoub Group, we are strengthening our risk intelligence capabilities, diversifying our supplier base, enhancing governance frameworks, and leveraging digital monitoring tools to achieve realtime visibility across critical categories. The goal is clear: protect continuity, maintain agility, and ensure the business stays responsive, stable, and future-ready.

Demand Forecasting and Inventory Management

In an industry where customer demand can shift rapidly, how does your team approach inventory management and demand forecasting to balance product availability and cost efficiency?

In a fast-moving luxury retail environment, the operational rhythm must stay tightly aligned with business demand. Our focus is on building predictive visibility across the Group, anticipating retail activations, technology deployments, store development plans, and marketing initiatives before they materialise.

we are strengthening our risk intelligence capabilities, diversifying our supplier base, enhancing governance frameworks

Through data-driven forecasting tools and close collaboration with stakeholders, we ensure that capacity, budgets, and supplier readiness are fully synchronised in advance. This combination of foresight and flexibility allows us to support the Group’s ambitions while acting as responsible stewards of resources.

Challenges in Procurement for Luxury Retail

What are some of the unique procurement challenges faced in the luxury retail sector, and how does Chalhoub Group navigate these to maintain competitive advantage and brand integrity?

Luxury retail demands operational excellence at every touchpoint, with no margin for error. Timelines are tight, expectations are uncompromising, and every element, from store ambience to technology infrastructure, must embody the brand’s identity.

We meet these challenges through close collaboration, agile supplier ecosystems, and a continuous improvement mindset driven by our maturity roadmap. Rather than viewing challenges as obstacles, we see them as opportunities to innovate, elevate, and differentiate the luxury experience we deliver.

Future Trends in Procurement and Retail Supply Chains

What trends do you see shaping the future of procurement in luxury retail, and how is Chalhoub Group positioning itself to adapt to these changes?

The future of procurement will be defined by AI, digital transparency, sustainability imperatives, and highly predictive supply ecosystems. Over the next decade, procurement will evolve from a value enabler to a true value architect, shaping strategy, driving innovation, and influencing long-term business outcomes far beyond cost optimisation.

At Chalhoub Group, we are preparing for this shift through a clear and deliberate roadmap, one that integrates advanced technology with human capability, blends sustainability with operational excellence, and positions innovation as a catalyst for enduring value creation across the organisation.

Advice for Aspiring Leaders

As a procurement leader in one of the region’s most prominent retail groups, and some one with a clear passion for procurement transformations, what advice would you offer to aspiring professionals aiming to grow their careers in procurement and supply chain, particularly within the retail and luxury sectors?

Procurement today is a space for innovators, problem-solvers, and purpose-driven thinkers. My advice is to stay curious, embrace continuous learning, and seek roles that challenge and expand your capabilities. Master the fundamentals, but also develop the confidence to question established norms, because transformation is not a one-off initiative, it is a mindset.

The most impactful leaders combine passion with humility and recognise their ability to influence entire ecosystems through the decisions they make. If you approach procurement with intention, courage, and a desire to create meaningful value, you won’t just advance your career, you will help shape the future of the profession.

Chalhoub Group is the leading partner and retailer for luxury brands in the Middle East, operating across 14 countries with a portfolio of more than 300 global brands in fashion, beauty and lifestyle. Established in 1955, the Group blends regional expertise with world-class retail, distribution and brandbuilding capabilities, delivering exceptional customer experiences across its stores and omnichannel platforms.