VOTE FOR YOUR LEADERS: GCNKAA HOSTS ELECTIONS ON OCTOBER 21
Vote for your leaders at the General Membership Dinner Meeting and Elections on Tuesday, October 21, 2025. This year, elections will be held at Cooper Creek Event Center beginning at 5:30 pm.
The Nominating Committee will present their recommended slate of directors for the two open seats including: Heather Barrow with A&H Properties; and Justin Seger with HILLS Properties.
We also have eight (8) candidates running for six open seats on the Associate Council. Candidates for this year include: Mark Arnold with Royal Finish; Becca Ballard with Apply Rite; Lloyd Cobble with ePremium Insurance Agency; Tony Krebs with Chadwell Supply; Jason Lonsbury with Pinnacle Paving & Sealing; Dennis Merkle
MAINTENANCE APPRECIATION NIGHT RETURNS OCTOBER 15
with Advanced Turf Solutions; Chris Roll with Houchens Insurance Group; and Robert Thompson with Vector Security.
For a list of candidates, see the insert on pages 27 through 30 of this newsletter. It is one vote per company and only Associate Members may vote for Associate Council and only Primary Members may vote for the Board of Directors.
Voting is available by proxy. Votes must be on letterhead with an authorized signature and received by GCNKAA by Tuesday, October 21, 2025, at 12 pm. Votes can be emailed to michele@gcnkaa. org or mailed to the Apartment Association offices at 7265 Kenwood Road, Suite 100, Cincinnati, Ohio, 45236.
Register and pay online for $50 per person or pay later for $60 per person. Click here to register online.
Maintenance Appreciation Night on Wednesday, October 15 at Fowling Warehouse is our chance to shine a well-deserved spotlight on the hardworking maintenance technicians who keep the multifamily housing industry running smoothly. Too often, their dedication goes unnoticed, yet they are the first to respond when something goes wrong and the last to leave once the problem is solved. From keeping communities safe and comfortable to tackling repairs big and small, these skilled professionals are the backbone of our industry, and this night is all about honoring them.
The Third Annual Maintenance Appreciation Night is an evening filled with good food, refreshing drinks, fun games, and of course, fowling—a one-of-a-kind combination of football and bowling that’s perfect for friendly competition and laughter. Beyond the entertainment, Maintenance Appreciation Night is about community. It’s a chance for property managers, suppliers, and peers to come together and show gratitude for the individuals who put in the work every day to keep residents happy and properties thriving.
This celebration is more than just an event—it’s a statement that our maintenance professionals matter. Their commitment may sometimes be overlooked, but on this night, it is front and center. We invite everyone to join us in recognizing their contributions, sharing in the camaraderie, and making sure our techs feel the appreciation they truly deserve.
Admission for maintenance techs is free; all other admissions are $55 per person if you register and pay online $65 per person if you want to be invoiced. Sponsorships are available for $250 and include 2 admissions.
Maintenance Appreciation Night is WEDNESDAY, October 15, 2025, from 5 pm to 7 pm at Fowling Warehouse, 2940 Highland Avenue, Cincinnati. To register or reserve your sponsorship, please click here.
2025 FALL GOLF CLASSIC RAISES $30,000 FOR INDUSTRY DEFENSE FUND
Congratulations to the Wallick Communities - Eric Hendy, Jonathan Stonebraker, Dan Driscoll, and Brandon Dulle - for winning the GCNKAA 20th Annual Fall Golf Classic benefiting the Industry Defense Fund on September 11 at Elks Run Golf Club.
Thank you to all our sponsors including Presenting Sponsor Towne Properties and Event Sponsor Chadwell Supply; as well as our hole-in-one contest sponsor Assured Partners.
All funds raised at the fall golf classic directly benefit the GCNKAA Industry Defense Fund. These funds help us meet our commitments to the National Apartment Association (NAA), the Apartment Association of Kentucky (AAK) and the Ohio Apartment Association (OAA) government funds as well as provide backing for the legislative committee’s political needs. See inside for photo highlights.
Regan Tassell, Education & Social Media Coordinator
Susan Peck, AA Outreach Coordinator
Nicole Metz, Membership Coordinator
GCNKAA PAST PRESIDENTS
2024...Melissa Joy
2023...Tonya Petersen
2022...Tonya Petersen
2021...Don Brunner
2020...Don Brunner
2019...Jud Oscherwitz
2018...Jud Oscherwitz
2017...Stacy Walton
2016...Stacy Walton
2015...Rusty Lykes
2014...Rusty Lykes
2013...Maria Stanton
2012...Maria Stanton
2011...Jeff March
2010...Brian Fullenkamp
2009...Brian Hendy, CPM
2008...Brian Hendy, CPM
2007...Becky Alejandrino, CPM
2006...Marc Cameron, CPM
2005...Marc Cameron, CPM
2004...Gary Sanzone, CPM, CAPS, CAM, NALP
2003...Gary Sanzone, CPM, CAPS, CAM, NALP
2002…Jim Ruh
2001…Jay Ingram, CPM
2000…Roy Wergers
1999…Roy Wergers
1998…Robert J. Wahlke, CAPS
1997…Terry Sievers
1997…Dave Lockard
1996…Jim Cohen, CPM
1995…Jim Ruh
1994…Mark Robinson
1993…David Noll
1992…Bernie Wessels **
1992…Jerry A. Molique, CPM, CAPS ** 1991…Jay O. Ingram, Jr., CPM
1990…Ronald Bommer
1989…John Cobey
1988…Robert J. Wahlke, CAPS
1987…Robert J. Wahlke, CAPS
1986…Charles Berling
1985…Joseph Fullenkamp, CAPS
1984…John Stalnaker
1983…Jerry A. Molique, CPM, CAPS
1982…Harry Fath
**Apartment Association of N. KY merged with GCNKAA
Office Hours: Monday Through Friday 8:30 am to 5:00 pm
ADVERTISING RATES 2025
The following advertising rates are for full year contracts. Six month contracts are also available. Call the GCNKAA office at 513 407-8612 for more information.
Ad rates are for full color ads. Link from your ad to your website is included. Ads must be submitted as a press quality pdf file or high resolution jpg sized correctly.
ADVERTISING DEADLINES
Ad deadlines are the first of the month for the next month’s issue. Placement of articles and ads is limited to pre-set space and dimensions of the Apartment Advantage. Submissions may or may not be used and placement is at the discretion of the editor
November 2025..................................................................
May 1, 2026
1, 2026 August 2026 July 1, 2026 September 2026
1, 2026
Apartment Advantage is a monthly publication of the Greater Cincinnati Northern Kentucky Apartment Association, Kenwood Executive Center, 7265 Kenwood Rd, Ste. 100, Cincinnati, OH 45236; phone (513) 407-8612; fax (513) 407-7868. For up-to-date information check out our website: www.gcnkaa.org.
OCTOBER 2025
Across the Board
A MESSAGE FROM THE PRESIDENT
By Melissa Joy, President
Melissa Joy ACRE Management
A Season of Change and Growth Fall in Greater Cincinnati and Northern Kentucky is always a season that reminds us of change. The crisp air, the brilliant colors, and the shorter days signal that we are moving into a new chapter of the year. Much like the natural world around us, our industry and our Association also move through seasons—each bringing new opportunities for growth, reflection, and renewal.
September was a shining example of that spirit of connection and energy. Our annual Fall Golf Outing was a tremendous success, and I want to extend my heartfelt thanks to everyone who participated, volunteered, and supported the event. The relationships we build and foster on the course, just like in our communities, continue to strengthen the foundation of our industry.
3RD ANNUAL MAINTENANCE
APPRECIATION
Networking, games, food, drink, fowling, and fun all focused on showing appreciation for all the maintenance techs in the local multifamily housing industry.
Click here for sponsorships and registration details
This section contains articles and information concerning the Board of Directors and Association policies.
only to look back at all we’ve accomplished together, but also to look ahead and shape the future of our Association. I invite each of you to join us at the upcoming General Membership Meeting and Elections on October 21 at Cooper Creek Event Center in the Blue Ash area. Your presence and your voice matter. This meeting is a chance to celebrate our progress, to participate in meaningful decision-making, and to ensure the continued strength and success of GCNKAA.
In this season of change, I am reminded that transitions are not just about endings—they are about beginnings. As I myself am on the other side of the biggest season of change in my professional life, I also recognize many of my close industry friends are at the
Low, Predictable cost &
The Apartment Association Outreach, Inc.
LETTER FROM THE PRESIDENT
By Justin Seger, HILLS Properties, Outreach President
Justin Seger
A Night Out was a great success and a very special night for the Apartment Association Outreach (AAO). On Thursday, September 4, more than 100 of our sponsors, Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) members, board members and friends of AAO gathered at the Freestore Foodbank and enjoyed remarks from Freestore’s CEO, Kurt Reiber about the longstanding partnership between the Freestore and AAO, a short video highlighting our partners, and tours of their 224,000 square foot facility. Special thanks to our Night Out sponsors: ePremium Insurance Agency,
Agency, has been very busy meeting, securing sponsors, and promoting our Holiday Cheers event on December 4 from 5 pm to 9 pm at the Savannah Center. You will not want to miss this fun evening with colleagues and friends … and the money raised goes to our AAO programs, including rent assistance and food pantries.
For anyone who wishes to make an individual donation, go to the AAO website, www.gcnkoutreach.org and click on the Donate Now button, or you may reach out to Susan Peck at susan@gcnkaa. org to assist you.
Childhood Food Solutions: Once a month, our members volunteer to bag food for the children in Roll Hill. These bags of food are distributed 185 days of the year that the children are not in school - weekends and holidays. Our next two opportunities to bag food are
More than 6 million units and 25,000 properties across the U.S. use
NAA Click & Lease.
More than 6 million units and 25,000 properties across the U.S. use
NAA Click & Lease.
Government & Housing Legalities
KENTUCKY LEGISLATIVE UPDATE
By Marc Wilson, Kentucky Legislative Lobbyist
Northern Kentucky requires over 6,600 new housing units in the next five years to support economic growth, with a significant need for affordable housing, particularly for low and middle-income workers, according to recent studies and a regional housing blueprint. Key reports like the NKADD Housing Data Analysis and the “Home For All” Northern Kentucky Housing Strategies report highlight the need for more 1- and 2-bedroom units and diverse housing options to address changing demographics and workforce needs. The NKY Chamber of Commerce’s Housing Blueprint outlines strategies to achieve this balance, focusing on expanding housing options at all price points to create a thriving and inclusive community. Locally, it appears the cities of Florence and Covington are going to be the most pro-active in implementing solutions. From the private sector, Amazon, with it’s logistics hub at CVG, is making it a priority to find housing for their workers and is offering resources to the community to find solutions to the housing deficit. For more information on the NKY Housing Blueprint, click here.
NKY Politics: Boone County, Kentucky Commissioner Chet
Hand has announced he will challenge incumbent Judge Executive Gary Moore in a Republican Primary in 2026. Hand, who is often looked at in the business community as anti-growth and anti business, comes from the libertarian wing of the GOP. Moore, first elected as Judge Executive in 1998, is facing his first serious challenge in 25 years. Hand’s brand of politics controls the local GOP and has proven how to show up in Republican Primaries.
In Florence, Mayor Julie Aubachon has announced her intention to run again as Mayor. Vice Mayor Diane Whalen has indicated she may wish to run again for Mayor of the city.
Campbell County, Kentucky Judge Executive Steve Pendery seems poised to run for re-election in Campbell County without serious challenge.
Kenton County, Kentucky Judge Executive Kris Knochelmann has launched his re-election bid. Currently, there are no challengers who have surfaced. Knochelmann runs an efficient county government and remains very popular in the business community.
~ Includes 4 admissions to event
~ Signage for the Heads or Tails table
~ Company logo on event web banner
~ Company logo on promo pieces
~ Full color, full page ad in Apartment Advantage newsletter for two months
~ Video post to Facebook
~ Social Media posts also on Instagram and LinkedIn
~ Signage for the Mystery Bags table
~ Company logo on event web banner
~ Company logo on promo pieces
~ Full color, half page ad in Apartment Advantage newsletter for two months
~ Video post to Facebook
~ Social Media posts on both Instagram and LinkedIn ~ Full color, half page ad in Apartment Advantage newsletter for two months ~ Social Media posts on both Instagram and LinkedIn
OHIO LEGISLATIVE UPDATE
By
Kevin Coughlin, Ohio Government Relations Consultant
Let’s talk property tax reform. Everyone else is.
First, there is a citizen-led petition to place an issue on the statewide ballot eliminating all property taxes. This group is collecting signatures to qualify for the ballot in 2026.
Then there is the Ohio General Assembly, which recently passed several reforms to property tax law, including banning emergency and replacement levies. Those levies fall outside of the antiinflationary guardrails the law originally intended and generate additional revenue as valuations increase.
The General Assembly also empowered county budget commissions to act as a watchdog on what levies generate. The idea is to get back to the fixed sum that a levy used to raise by asking the voters for an increase in millage which would raise an exact amount of additional money. Governor Mike DeWine vetoed these provisions, promising to convene a workgroup on property tax reform. Legislative leaders say they intend to override some or all of the Governor’s vetoes by the end of 2025. But movement toward other legislative solutions continues.
Finally, there is the Governor’s Property Tax Working Group, co-chaired by former longtime Cincinnati legislator Bill Seitz. On
September 30, the Working Group released twenty recommendations to provide property tax relief. Their full report can be found by clicking here.
Among the recommendations is one to close the “LLC loophole,” a method used to avoid county conveyance fees and defer property tax reassessments when buying and selling properties. LLCs would be required to buy and sell all Class I(residential and agricultural) real estate under the same rules that apply to individual Ohioans and their families when purchasing a home.
What happens next? Legislative leaders will review the Governor’s Property Tax Working Group report and determine which recommendations to advance through the chambers. It is likely that both the House and Senate will attempt veto overrides and try to enact the provisions they passed earlier this year. The citizen-led petition drive will continue to collect signatures, which is better funded and organized than expected. It is likely they will collect enough signatures to qualify for the ballot next year.
It is possible that, if the General Assembly is able to enact significant property tax reform, the ballot initiative group will stand down. But currently, that seems unlikely.
· Countertop, Cabinet and Bathtub resurfacing
· Cabinet Door Replacement with Resurfacing of frames and boxes
· Increase Rent/Occupancy
· NEW look - Fresh Colors
Our House
This heading contains membership, staff, committee information and events.
NAA MAINTENANCE LEGENDS RETURNS: ENTER YOUR TECHS TODAY FOR OCTOBER CONTEST PRIZES
The National Apartment Association (NAA) Maintenance Legends returns for the 2025-2026 season. This program shines a spotlight on the maintenance heroics we’ve all seen and heard about. It gives the rental housing industry the chance to celebrate the Maintenance Professionals going above and beyond every month.
WIN BIG EVERY MONTH
Three monthly winners will receive prizes up to $5,000 retail value. Submit your maintenance story for a chance to win.
PAID TRIP TO NAA APARTMENTALIZE 2026
Monthly winners will get airfare, lodging, and access to 2026’s Apartmentalize Conference in New Orleans in June.
FREE TRAINING CERTIFICATIONS
In June 2026, 25 additional winners will be selected for a free certification including the Certificate for Apartment Maintenance Technician (CAMT), Certified Pool Operator (CPO), EPA 608 Certification, and more.
A SHOT AT OUR GRAND PRIZE
Monthly winners will have a chance to win big during the
2026 Apartmentalize Conference. The overall grand prize is a new Ford truck.
HOW DO YOU BECOME A LEGEND?
Are you, or do you know, a maintenance tech or property manager that goes above and beyond for their tenants? Time to turn those stories into Legends! Each month, in addition to the story with the most fan votes, our panel of judges will pick two favorites, for a total of 3 winners. Candidates can submit their story from October 1 through October 20 at www.maintenancelegends. com.
HOW, WHEN AND WHERE CAN WE VOTE?
Voting will be open to the general membership beginning October 23 and will close October 30. It is one vote per person.
THANK YOU TO THE NATIONAL SPONSORS
Thank you to the National Apartment Association (NAA), HD Supply, AO Smith, GE, Kwikset, Rheem, Kidde, Procell, Seasons, and Carrier for their ongoing sponsorship of this program.
Learn more at www.maintenancelegends.com.
How To Become a Maintenance Legend
Hard
Provide Your Info
Fill
Tell Your Story
Tell
Submit Your Photo(s)
October 2025 Prizes
The Ultimate Sports Trip of Your Dreams
Travel and tickets to sporting event of Winner’s choosing. Plus, you and your guest will receive a hotel stay and a prepaid gift card. The three monthly winners will each receive:
For additional details and definitions, visit our methodology page: . https://alndata.com/methodology
Cincinnati, OH-KY-IN
**Velocity is the average number of months to reach an
ALN Apartment Data tracks more than12K management companies with over 199K properties, comprised of over 26.1 million total units. We offer our clients feature-rich, user-friendly platforms to perform research with confidence, and our comprehensive services are available nationwide. Copyrights: All data, information and material provided through ALN Platforms or Reports are copyrighted. All resales, redistribution, or other forms
occupancy. Average is over the past 24 months. of dissemination is strictly forbidden. For ALN editorial inserts, sourcing, questions, or additional information about our services, please contact Sales@alndata.com or call 800-643-6416 x 3.
Cincinnati, OH-KY-IN
Stabilized Only Properties
Cincinnati, OH-KY-IN
Market Breakdown
Top 5 Submarkets
New Units
ALN Apartment Data tracks 12K management companies with over 199K properties, comprised of over 26.1 million total units. We offer our clients feature-rich, user-friendly platforms to perform research with confidence, and our comprehensive services are available nationwide. Copyrights: All data, information and material provided through ALN Platforms or Reports are copyrighted. All resales, redistribution, or other forms of dissemination is strictly forbidden. For ALN editorial inserts, sourcing, questions, or additional information about our services, please contact Sales@alndata.com or call 800-643-6416 x 3.
www.alndata.com NATIONWIDE MULTIFAMILY DATA
Tuesday, October 21, 2025 |
GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION ASSOCIATE COUNCIL
VOTE FOR SIX (6)
Mark arnold, royal Finish
Mark is currently serving on the GCNKAA Associate Council as 2nd Vice President, currently sits on the GCNKAA Board of Directors, and was a co-chair of the Business Exchange Committee. He also serves on the Summer Golf, Fall Golf, and Holiday Cheers committees. Outside the GCNKAA, Mark is involved as the Head Coach of the Badin Clay Busters.
When asked about running for the Associate Council, Mark states that he wants “to continue working with current committees and represent all companies through the Council and the Board.”
Regarding issues affecting Associate Members of the GCNKAA, Mark says the main issues include legislative efforts and employee influx.
Mark lists his more than 30 years experience in leadership and his openness to bring new ideas to the table as skills he would bring to the Associate Council table should he be elected.
Becca Ballard, apply rite
Becca is currently serving on the GCNKAA Membership Committee, DEI Committee, and the Social Media Committee. Outside of GCNKAA, she is also involved in CAI, Greater Dayton Apartment Association (GDAA), Columbus Apartment Association (CAA), NAIOP, CREW, and REI.
When asked why she wanted to run for Council, Becca replied, “I’m passionate about strengthening the connection between associate members and the property management community, and I see the associate council as an opportunity to give back to an organization that has greatly supported my own growth. My goal is to help create a council that not only represents, but elevates, the voices of it’s members.”
Becca continued about the major issues affecting the associate members of the GCNKAA and responded, “Many associate members struggle to differentiate themselves and communicate value beyond pricing, especially when face-to-face opportunities are limited. Additionally, shifting economic conditions and budget constraints can make it harder for vendors to secure and retain business.”
Becca concluded, “My work requires consistent communication with decision makers, problem solving under pressure, and adapting to market changes. I’m skilled at networking, event planning, and creating strategic outreach initiatives that generate long term partnerships. Additionally, my active involvement in GCNKAA events and committees has given me a clear understanding of how to bridge the needs of associate members with the interests of primary members.”
lloyd coBBle, epreMiuM insurance agency
Lloyd is currently serving on the GCNKAA Holiday Cheers committee and the Social Media Committee. Beyond GCNKAA, Lloyd is involved on the Greater Dayton Apartment Association (GDAA), the National Apartment Association (NAA), and the Apartment Association Outreach (AAO).
When asked why he wanted to run for the Associate Council, Lloyd responded, “Having served on the Board of Directors as a primary member, I want to continue to give back to the industry and help GCNKAA be gold standard for Associations in the country.”
Lloyd continues talking about the major issues affecting the
associate members of the industry, listing both access to decision makers and increasing costs for services and supplies to the primary members.
Lloyd lists his 25+ years of property management experience on the primary side of the multifamily housing industry as the major benefit he would bring to the GCNKAA Associate Council.
tony kreBs, chadwell supply
Tony currently serves on the GCNKAA Associate Council as well as the Membership Committee, Holiday Cheers Committee and the Summer and Fall Golf Committees. Tony is also very active in his local school athletic association, music programs and theatre programs.
When asked why he was interested in re-running for Associate Council, Tony replied that he wants to give back to the multifamily industry which he has been involved with since 1980.
Tony continued, responding that the top issues affecting associate members include understanding that being a member is a longterm commitment and allowing relationships to build and mature over time. Recruiting new members and creating new events for networking and growing strong relationships with ALL members is also vital to all members.
Tony concluded, “I’ve been involved from the very beginning. I’m extremely passionate regarding the multifamily industry and all that the industry has to offer. I feel I have the knowledge and experience to continue to have a positive impact for our future.”
Jason lonsBury, pinnacle paving & sealing
Jason is currently serving on the GCNKAA Associate Council, as well as the Membership Committee and the Social Media Committee. Outside of the GCNKAA, Jason is also active in the Greater Dayton Apartment Association (GDAA).
Jason wants to continue serving on the Associate Council as he enjoys helping and growing the association and benefits of membership.
When asked about what issues are affecting our associate members, Jason replied that Associate members are caught combating between quality products vs low price when it comes to primary members seeking bids.
Jason is an owner of Pinnacle Paving and Sealing and has experience in the quoting process as well as skills with construction/ asphalt management.
dennis Merkle, advanced turF solutions
Dennis is currently serving on the GCNKAA Associate Council. He also serves on the Fall Golf Outing committee, Holiday Cheers committee and is a chair of the Summer Golf Outing committee. He is a former Greater Dayton Apartment Association (GDAA) Board member and served as their Membership Committee chair.
“I have served on Council for several years and would like to continue to be of service to the Industry. I would like to continue to assist the Associate Members and help them maximize their involvement in the GCNKAA,” Dennis responded when asked why he was re-running for Associate Council.
When asked about obstacles facing the associate members of GCNKAA, Dennis answered, “The biggest hurdle I see is
GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION ASSOCIATE COUNCIL
VOTE FOR SIX (6)
Associate involvement. We need to help them stay engaged so they are not discouraged early in their membership.
When asked about his skills that would be beneficial to the Associate Council, Dennis stated, “I have been on council for several years and believe I can assist with helping new members gain a foothold in the association. If we can help them network and become a trusted partner to the Primary Membership, we grow as an organization.”
chris roll, houchens insurance group
Chris is currently serving on the GCNKAA Summer and Fall Golf Committees. He is also active in Crew Cincinnati and the UC Real Estate Center.
“I want to give back and be a supporting role in keeping it a great association for current and future members,” Chris responded when asked why he was running for council.
Chris listed competition, tough state of the current industry, and inflation as the major issues affecting Associate Members of the Greater Cincinnati Northern Kentucky Apartment Association.
Chris concludes by discussing his skills and experiences that would be beneficial to the Associate Council. “I work great with others, can adapt to all different types of personalities, and I have a passion for the industry.”
roBert thoMpson, vector security
Robert is not currently serving on any GCNKAA committees. Outside of the GCNKAA, he is involved with the Peace Education Program.
“I am interested in serving on the Associate Council to contribute my skills and insights towards fostering collaboration and innovation
within the organization. Engaging with fellow members allows me to support our shared goals, enhance community involvement, and drive initiatives that align with our mission. I am committed to leveraging my experience to promote positive change and strengthen our association’s impact,” Robert stated.
When asked what he felt were the major local and state issues affecting the associate members, Richard listed:
1. **Supply Chain Disruptions**: Ongoing challenges in sourcing materials and labor shortages continue to impact project timelines and budgets.
2. **Regulatory Compliance**: Navigating complex zoning laws, building codes, and environmental regulations can pose significant hurdles and increase costs.
3. **Financing and Investment**: Fluctuating interest rates and tightening lending standards can hinder access to necessary capital for projects.
4. **Sustainability Standards**: Increasing demand for ecofriendly building practices requires adaptation to new technologies and materials, which can involve substantial investment.
5. **Market Demand Variability**: Economic fluctuations and changing demographics can lead to unpredictable demand for rental units, complicating long-term planning.
6. **Labor Issues**: The construction industry faces a skilled labor shortage, impacting project execution and quality.
Robert concludes, “With over 25 years of experience in security automation within the multi-dwelling landscape, I currently serve in a leadership role at Vector Security. I am actively engaged in the evolving technological landscape, continuously adapting to the latest advancements and trends to enhance our security solutions.”
Elections Voting By Proxy
You can cast your vote by proxy through October 21, 2025, at 12 pm. One vote per company. Only Primary Members may vote for the board of directors and only Associate Members may vote for the Associate Council. For Associate Council proxy votes, simply email your vote(s) for up to 6 names to the attention of Michele Klusman at michele@gcnkaa.org. If we receive more than one ballot from a company, staff will follow up with the main company representative on file.
GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION BOARD OF DIRECTORS APPROVED SLATE
heather Barrow, a&h properties
Heather currently owns and manages 19 units in the Cincinnati area. Heather adds, “I previously worked for a property management software company as a Relationship Manager. In this role, I was active in several local and national apartment associations and traveled regularly to help make the software a recognizable name. Prior to that, I was the property manager for a commercial and self storage building.”
Heather is currently serving on the Greater Cincinnati Northern Kentucky Apartment Association Board of Directors, as well as spearheading the Independent Rental Owner (IRO), and serving on the NextGen Committee, Holiday Cheers Committee, and the DEI Committee. At the national level, Heather has also been selected to serve on the NAA IRO Committee. She has also been involved with the Greater Dayton Apartment Association (GDAA), National Multifamily Housing Council (NMHC), and the TAA.
Heather replied when asked why she was interested in serving on the board, “I am interested in staying on the Board of Directors so I can continue to learn from the larger property management companies (PMCs) in Cincinnati, while doing my part to continue the success of GCNKAA and all they do for the multifamily industry.”
When asked what she felt were the major local and state issues affecting the industry, Heather listed fraud, rising insurance costs, local and federal regulations (specifically screening regulations), and the public perception of landlords.
Heather concluded that her skills in event planning, fundraising, and being an active participant in both the GCNKAA and the NAA are all beneficial to her seat on the board of directors.
Justin seger, hills properties
Justin Seger is the COO of HILLS Properties. He is responsible for overseeing all day-to-day operations at HILLS Properties. Justin continues, “This is my 21st year in Multi-Family. I started working
at Crawford Hoying in Columbus while completing my degree at The Ohio State University. After 5 years at CH, I spent 7 years at TGM Associates. TGM is a New York based investment firm with a focus on Multi-Family. In my time at TGM I operated a National Portfolio of apartment communities with a focus on Value Add. In my time in the industry, I have worked on site in multiple positions, as District Manager, Regional Manager, Asset Manager, Vice President, and ultimately COO at HILLS Properties.”
Justin is currently serving on the GCNKAA Board of Directors and as Vice President of the Executive Committee. He is also involved with the Ohio Apartment Association (OAA), Apartment Association of Kentucky (AAK), a NAAPAC Trustee, serves as the GCNKAA Legislative Committee Chair, and is the current Apartment Association Outreach (AAO) President. Outside of GCNKAA, Justin is involved with the Indiana Apartment Association (IAA) Education Committee and is a Greater Dayton Apartment Association (GDAA) Foundation Trustee.
“The NAA and it’s affiliates have played a large role in my career progression. I believe strongly that our industry can provide an incredible career path for those that choose to make the most of an opportunity. I feel a responsibility to pay it forward and give as many people as possible an opportunity to have the career progression that I have had in our industry.”
In discussing local and state issues affecting the industry, Justin replies “The political climate has been difficult over the course of the last few years. Although this has changed some, we need to make sure we continue to protect the interests of our industry in the coming year. The rapid decline in apartment supply that is coming our way in the next few years has the potential to make housing less stable.”
Justin lists his strong track record of success and building culture as well as his extensive experience with GCNKAA in his time being involved at the Association as skills that will be beneficial to the board.
GCNKAA Elections
Tuesday, October 21, 2025 | 5:30 pm Cooper Creek Event Center Blue Ash | $50 per person* | Click to Register *if
NAA ASSEMBLY OF DELEGATES SCHEDULED NOVEMBER 10
THROUGH NOVEMBER 12 IN ATLANTA
The Assembly of Delegates (AOD) is composed of up to two hundred and fifty (250) delegates from the NAA’s ten regions. AOD is NAA’s largest business meeting of the year, where all NAA and NAAEI Boards, Committees and Task Forces meet, and the new incoming volunteer leadership is installed.
The 2025 Assembly of Delegates meeting will take place in-person at the Loews Hotel in Atlanta, Georgia.
Pre-Registration to the 2025 Assembly of Delegates is complimentary for all attendees who register by November 1, 2025. There is a $50 registration fee for registrations received AFTER November 1.
REGISTRATION
Pre-Registration to the 2025 Assembly of Delegates is complimentary for all attendees. Registration includes all NAA/ NAAEI committee meetings, Chair’s Welcome Reception, and Post Installation Reception. The Installation Dinner is a paid ticketed event.
NAA Refund Policy: Cancellation requests must be received in writing. Requests received on or before October 10, 2025 are entitled to 100% refund less a $25 administration fee for tickets purchased. After October 10, 2025 there will be no refunds. Refunds will not be issued on unused tickets.
HOTEL INFORMATION
Loews Hotel Atlanta
Located in the heart of Atlanta’s most walkable neighborhood, Loews Atlanta Hotel fuses southern hospitality with sophisticated style in the city’s vibrant arts district. The contemporary
DO BUSINESS WITH A MEMBER
glass building towers 26 stories amid Midtown’s architectural skyline and encompasses 414 modern guestrooms – including 44 suites, all of which features...
• Floor-to-ceiling windows.
• Savor fresh, regional ingredients prepared to perfection at Saltwood Charcuterie & Bar, inventive craft cocktails at Saltwood Bar, handcrafted sandwiches, pastries, and coffee at our grab-and-go Market Eleven, and gourmet offerings through In-Room Dining.
• Our award-winning Atlanta hotel is walkable to Piedmont Park, the Atlanta BeltLine, Fox Theatre, and the critically acclaimed Woodruff Arts Center campus, which is home to High Museum of Art, Atlanta Symphony Orchestra, and Alliance Theater.
• Spanning the entirety of our seventh floor, exhale® Spa is guaranteed to please whether you’re here to indulge or challenge yourself to a total-body sweat session Loews guests receive exclusive benefits.
To make your reservation, click here.
Room Rate: $269 + tax/night
Cut-Off Date: October 6, 2025
*After this date rooms will be accepted on a space- and rateavailable basis only.
Cut-off date only guarantees rate – it does not guarantee availability – please book your rooms early.
Rooms are reserved for registered attendees of the 2025
GET READY FOR THE FIRST EVER GCNKAA PINS AND PINTS BOWLING TOURNAMENT IN NOVEMBER!
Get ready to roll with us at this year’s GCNKAA Pins and Pints Bowling Tournament! Whether you’re a seasoned pro or just in it for the laughs, this is your chance to show off your skills, enjoy some friendly competition, and connect with fellow members of the association.
Form a team, bring your game face, and compete for bragging rights, trophies, and awesome giveaways. Plus, enjoy music, raffle prizes, and a whole lot of high-energy fun.
A big thank you to both Hays + Sons Complete Restoration and NCS360 for stepping up as our Event Sponsors!
BOWLING TEAM RULES
To encourage networking and balanced team participation, each bowling team must consist of no more than two associate (vendor) members, with the remaining three team members being primary members (from a property owner or management company). This structure ensures a fun and collaborative environment while helping foster stronger connections between supplier partners and property management professionals. Teams that do not meet this composition may be asked to adjust prior to the event.
• Each team must consist of 5 players.
• A maximum of 2 Associate Members (vendor/supplier partners) are allowed per team.
• A minimum of 3 customers are required on each team.
• Teams must register in advance and include the names and company affiliations of all five players.
• Team must also create a Team Name
SPONSORSHIPS
Event Sponsors - $1000
Lane Sponsors / Bowling Team - $500
Food Sponsors - $300
Shoe Sponsor - $200
Trophy Sponsor - $200
Drink Sponsor - $150
For complete details on sponsorships, and what is included in each sponsorship, please click here.
CONTESTS AND PRIZES
Get ready to show off your style and creativity! At this year’s bowling tournament, we’ll be hosting a Best Team Uniform/Shirts Contest and awarding a prize for the Best Team Name. Whether you coordinate matching outfits, dress to impress, or come up with a clever and hilarious team name, this is your chance to stand out both on and off the lanes. Winners will be announced during the event—so bring your A-game and your best look!
• Best Team Uniform Contest: Show off your team spirit and style in our Best Team Uniform Contest! Whether you go for matching shirts, themed costumes, or a fun twist on your company brand, this is your chance to stand out and add some extra fun to the tournament. Creativity, coordination, and originality are all encouraged
• Best Team Name Contest: Let your creativity roll! As part of the fun, we’re hosting a Best Team Name Contest to celebrate the most clever, funny, or original team names at the tournament. Whether it’s a pun, a company twist, or just plain hilarious, we want to see what you come up with!
• Split-the-Pot Strike Challenge: Think you’ve got what it takes under pressure? Enter our Split-the-Pot Strike Challenge for your shot at winning the jackpot! Here’s how it works: Buy a raffle ticket (or a few!) for a chance to win half the pot. But there’s a twist—you’ll have to bowl a strike to claim the prize! If your ticket is drawn and you don’t bowl a strike, we’ll draw another ticket... and keep going until someone throws a perfect shot and takes home the cash!
Spots are limited—register now and let the good times roll!
FRIDAY | NOVEMBER 14 | 12 PM - 4 PM
E nt Details Team Info Sponsorships
• Each team must consist of 5 players.
• A maximum of 2 Associate Members (from the same company) are allowed per team.
• A minimum of 3 CUSTOMERS are required on each team.
• Teams must register in advance and include the names and company a liations of all ve players.
• Team must also create a Team Name
Get ready to roll with us at the GCNKAA Pins and Pints Bowling Tournament! Whether you’re a seasoned pro or just in it for the laughs, this is your chance to show o your skills, enjoy some friendly competition, and connect with fellow members of the association.
Best Team Uniform Contest Split- e-Pot Strike Cha enge
All sponsorships include company logo in media program during event, signage at event, pre-event marketing. Additional bene ts are listed below and online.
EVENT SPONSORS - $1000
Includes team of 5, company logo on all scoreboards, social media posts
LANE SPONSOR/ TEAM - $500
Includes team of 5, company logo on YOUR lane scoreboard
FOOD SPONSOR - $300
SHOE SPONSOR - $200
TROPHY SPONSOR - $200
Includes handing trophy to winning team, social media post after the event
DRINK SPONSOR - $150
Fall Golf Outing Thursday, September 11, 2025 to see all the photos click here
Fall Golf Committee Chair Grant Saunders, Hays + Sons Complete Restoration, with Rachel Bailey, Sherwin Williams, winner of Longest Drive on hole #15
Fall Golf Committee Chair Grant Saunders, Hays + Sons Complete Restoration, with Bob Niedecken, Elmington Property Management, winner of Closest to the Pin on hole #8
Fall Golf Committee Chair Grant Saunders, Hays + Sons Complete Restoration, with Ross Kreutzjans, Legacy Management, winner of Longest Drive on hole #9
Fall Golf Committee Chair Grant Saunders, Hays + Sons Complete Restoration, with Michelle Bruegge, McSwain Carpets, winner of Closest to the Pin on hole #12
Fall Golf Chair Grant Saunders, Hays + Sons Complete Restoration, with Dina Rancourt, Ackermann Group, winner of Longest Drive on hole #5
Fall Golf Chair Grant Saunders, Hays + Sons Complete Restoration, with Michael Jones, DMG Management, winner of Closest To the Pin on hole #17
Fall Golf Chair Grant Saunders, Hays + Sons Complete Restoration, with Amanda LeFevre, Nixco Plumbing, winner of Closest To the Pin on hole #2
2nd Place Team: Ross Kreutzjans, Legacy Management, Rod Herper, NCS360, Brian Fullenkamp, Legacy Management, and Dina Rancourt, Ackermann Group
DO YOU HEAR WHAT WE HEAR? HOLIDAY CHEERS SCHEDULED FOR DECEMBER 4 AT SAVANNAH CENTER
The 28th Annual Holiday Cheers Benefit is a fundraiser benefiting the Apartment Association Outreach Inc., a 501(c)3 charitable organization dedicated to assisting residents with rent payments during times of personal emergencies or crisis. Monies raised during the Benefit will help fund the Rent Assistance programs of various local agencies including:
• Free Store Foodbank
• Citizens Active In Northside (CAIN)
• Jewish Family Service and
• Santa Maria Community Services
Each year, the Apartment Association Outreach, Inc. supports these programs with annual payments of more than $148,000 per year. With the current economy, these funds are more important than ever to support our local community and the efforts of our fellow organizations.
Again this year, this fundraiser will be a hybrid event with portions held online and other portions happening live at the Holiday Cheers Party at the Savannah Center in West Chester. All members and the general public will have more than a full week of bidding opportunities for silent auction items beginning on November 26 and will culminate on December 4 with the Heads or Tails Raffle, Mystery Bag Bourbon and Wine, Deck the Walls Raffles, and raffle ticket items.
If you would like to donate an item, please contact Michele at the Association office by emailing michele@gcnkaa.org or calling 513-407-8612. If you would like more information, contact either Michele Klusman or a member of the Holiday Cheers Committee.
If you do not have an item to donate or the time to buy something to donate, we can go out and purchase items for you. Cash donations are acceptable and will be used to buy items for the benefit in your company’s name. This is one event that will not be pos-
sible without the support of all our members and the surrounding community. Through the help of the Holiday Cheers Committee, spearheaded by Gerry Johnson with BRG Apartments and Lloyd Cobble with ePremium Insurance Agency, this is an event that will be a huge success.
All donations are tax deductible to the fullest extent allowable by law
Due to the preliminary work of setting up all the items on an online auction site, kindly have your donations into the GCNKAA office by Thursday, November 6.
Registration for the Holiday Cheers Party is open! Click here!
THANK YOU TO OUR CURRENT SPONSORS!
Heads or Tails - HD Supply and Brandstetter’s KangaRoof Event Sponsors - Pinnacle Paving & Sealing
Deck The Walls - Pella Windows and Rent Manager
Mystery Bags - AmRent and Bernecker Brothers Roofing
TRADE SHOW BOOTH SALES NOW ON SALE
Mark your calendars for the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) 2026 Trade Show, happening Wednesday, March 18 at the Sharonville Convention Center. Booth sales are officially open—secure your spot now before prices increase!
• $800 per booth through October 1, 2025
• $850 per booth from October 1 – February 17, 2026
• $950 per booth after February 18, 2026
WHY EXHIBIT AT THE GCNKAA TRADE SHOW?
More than 500 multifamily industry professionals attend our show each year—giving you the chance to connect directly with property managers, leasing agents, maintenance teams, and decision-makers. Here’s what’s new and exciting for 2026:
Updated Floorplan with Carpet
Our refreshed layout is designed to improve traffic flow and allow for more booths. Each 8’ x 10’ booth includes pipe and drape, one table, two chairs, booth signage, and complimentary Wi-Fi. Center aisle is reserved for our VIP Sponsors. Electric, additional furniture, and upgrades can be ordered separately through Sharonville Convention Center or Academy Rentals.
Expanded Education Rooms
We’re offering more seminars for property managers, leasing agents, and maintenance technicians—bringing even larger audiences to the show floor once sessions conclude. Expanded Leadership Forums will also bring key decision-makers out to the event. That means more opportunities for you to connect with attendees face-toface.
More Sponsorship Opportunities
need to be placed directly through Sharonville Convention Center or Academy Rentals and NOT through GCNKAA. See Exhibitor Kit for more detailed information.
New sponsorship levels ensure you’ll get maximum exposure, whether your company is large or small. Opportunities range from $300 logo or food sponsorships to $1,000 VIP Sponsorships, with benefits including premier booth placement, signage, verbal recognition, and promotion on gcnkaa.org and in Apartment Advantage.
RESERVE YOUR BOOTH TODAY
Booths are sold on a first-come, first-served basis, so don’t wait! Visit www.gcnkaa.org to download the floorplan and booth contract. You can reserve your booth online, or complete the contract with your top three booth choices and return it to michele@ gcnkaa.org.
Questions? We’re here to help! Call us at 513-407-8612 for assistance.
BOOTH SALES INFORMATION
• Booth price includes table, 2 chairs, pipe and drapes, booth marker. Facility is carpeted. Electric, additional tables and chairs can be ordered separately through Sharonville Convention Center and Academy Rentals for an additional cost. All orders for carpet, electric, additional tables and chairs
• Booths are sold on a first come first serve basis.
• Each booth is 8’ deep x 10’wide.
• Booths are $800 each through October 1; $850 from October 2 through February 18; $950 after February 18. Select booths are reserved for VIP Sponsors.
BOOTH RESERVATIONS AND PAYMENTS
• After you have selected your booth with the Apartment Association, you must either forward GCNKAA a signed contract or remit full payment to reserve that booth.
• We will hold all booths for 14 days without signed contract or payment.
• You may pay for your booth with check or credit card or call the office for an invoice.
• We cannot hold a booth longer than 14 days without contract or payment. After those 14 days, if we do not receive a contract or full payment, GCNKAA will contact you for payment or contract. If no response, GCNKAA may release the booth you selected.
• Full payment of all booths must be received by February 18, 2026.
2026 GCNKAA Trade Show
Sharonville Convention Center
Wednesday, Marc h 1 8, 2026 | 4
Booth Information
Size: 8’ x 10’
Cost Per Booth
$800 Before October 1;
$850 Before Februar y 18
$950 Af ter Februar y 18
VIP Sponsor Only
Booth Includes Pipe and Drape
1 - 6’ Table and Skir t
2 - Chairs
1 - Booth Marker
Wifi Access
You May Order Additional Items Directly Through Our Contacts at Your Cost
Carpet - $125*
Electric - $79*
Additional 6’ Table - $50*
Additional Chair - $6*
See inside for ordering information. *Deadlines to order do apply. Prices af ter deadline will increase as noted on individual order forms. Prices subject to change
57. Rent Manager
58. Parcel Pending by Quadient 59. HD Supply
60. RediCarpet
61. BGSF
62. CRG Residential
63. alta ber
64. America’s Floor Source
65. H-M Laundry
66. CORT
67. The Lake Doctors
68. First OnSite 69. HelloSpoke
70. It Just Makes Scents 71. Carpetland Carpet One 72. Neyra Paving
73. Deer Park Roo ng
Brandstetter’s KangaRoof
RoofRestor Cincy
GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION
PLEASE PRINT/TYPE BELOW YOUR COMPANY NAME AND INFORMATION EXACTLY AS IT SHOULD APPEAR ON SIGNAGE AND EXHIBITOR LISTINGS
ADDRESS CORRESPONDENCE AND MAKE CHECKS PAYABLE TO:
Greater Cincinnati Northern Kentucky
Apartment Association
7265 Kenwood Road, Ste. 100
Cincinnati, OH 45236
Phone: (513) 407-8612
E-mail: michele@gcnkaa.org
PAYMENT INFORMATION:
• Booths will NOT be held without a full, signed contract.
• Invoice will be sent upon receipt of contract
• Payment is due in full by February 18, 2026
•Booths are $800 from July 1, 2025, through October 1, 2025. Price increases to $850 from October 2, 2025, through February 18, 2026. | After February 18, 2026, booths increase to $950.
• Non-member booths are $1700 or $1900 after February 18, 2026. Non-members must pay in advance and cannot be invoiced.
•Specially marked booths are only eligible for purchase with VIP sponsorship ONLY
•Booth price includes: Pipes, drapes, one 6’ table with skirt, two chairs, booth marker, wifi access. Electric not included in booth price. You may order electric through Academy Rentals form included in Exhibitor Kit and found online.
•Electric is available for $99* per booth through separate order through Sharonville Convention Center
*electric is $99 per booth if ordered prior to March 10; after March 10, electric is $199 per booth
•Carpet, additional table and/or chair is available for a separate charge through Academy Rental
•Set up is 11 am to 3:30 pm on date of event ONLY! Tear down is from 6:30 pm to 9 pm date of event.
Booth Number Request
This offer incorporates the terms and conditions on the subsequent attached pages. Exhibitor understands that this application becomes a contract and is binding on both parties on the date last written below when accepted and signed by the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA). All space is selected by the exhibitor on a first-come, first-served basis, and with GCNKAA’s space confirmation. All pre-planning correspondence from GCNKAA will be sent to the person listed above unless noted below. This document contains the entire Agreement between the parties and supersedes any prior agreements. The terms of this document may not be changed except in writing and signed by the parties.
Title:__________________________________________
Authorized Signature:
EMAIL:
Notice of Video/Audio and Photography : By registering for and/or attending the event, I acknowledge and agree that video, photographs, and or other recording of the event may be taken by the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) or Partners acting on behalf of GCNKAA, and these photographs, videos or other recordings of my image, likeness and/or voice may be used by GCNKAA in any media now or later invented for any purpose related to the GCNKAA mission including educational, promotional, and awareness related use without compensation. By registering for and/or attending the event I give to GCNKAA unlimited permission to use my name, likeness, image, statements and other information I may give to GCNKAA, whether through registration, at the event, or otherwise, that may be necessary for GCNKAA to make use of its rights in the photographs, video, and other recordings. This authorization is continuous and may only be withdrawn by specific rescission of this authorization.
Most event facilities hold a liquor license that does not allow for outside alcohol to be brought into the facility or onto the grounds of the event venue. Outside alcohol brought in by members, guests, and event attendees is a direct violation of State liquor law and is cause for immediate expulsion from the event with no refund and could jeopardize your association membership as it would be a violation of the ethics clause.
1. AGREEMENT
GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION
EXHIBIT RULES & REGULATIONS
By signing the Exhibit Space Application and Contract, the Exhibitor agrees to abide by these Rules and Regulations and all amendments thereto and the decisions of Show Management. For purposes of this Agreement, the terms “GCNKAA” shall mean the Greater Cincinnati Northern Kentucky Apartment Association, “exhibit hall” shall mean the Sharonville Convention Center, and “Exhibitor” shall mean any company, firm or person who has applied for or been allocated any space at the Exhibit Hall.
2. UNDESIRABLE ACTIVITIES
The Exhibitor agrees that his exhibit shall be admitted into the Show and shall remain solely on strict compliance with all the rules herein described. GCNKAA reserves the right to reject, eject or prohibit any exhibit in whole or in part, or any Exhibitor with or without giving cause. GCNKAA’s liability for rejection without giving cause shall be limited to a refund to the Exhibitor of the amount of rental unearned at the time of ejection. However, if an exhibit or Exhibitor is ejected for violation of these rules or any other stated reason (with cause), no return of rental shall be made. Exhibitor shall not exhibit any merchandise other than that specified in the application.
3.
BOOTH ASSIGNMENTS
Booth selection by Exhibitor is available on a first-come, first serve basis and there is no first right of refusal. GCNKAA’s confirmation of requested booth space is final and shall constitute an acceptance of the Exhibitor’s offer to occupy space. Confirmation will be made only after receipt of the Exhibitor Agreement and the appropriate booth fees. After confirmation, space location may not be changed, transferred, or canceled except upon written request and with the subsequent written approval of GCNKAA. Not withstanding the above, GCNKAA reserves the right to change location assignments at any time, as it may, in its sole discretion, deem necessary.
4. SPACE RENTAL
Exhibitor fee includes a 8’x 10’ exhibit space, materials to define exhibit space (pipe & drape), a two-line sign showing Exhibitor’s company name and booth number, one 6’ table with skirting, two chairs and wifi access. No signs or advertising devices shall be displayed outside the exhibit space other than those furnished by GCNKAA. Booth displays not to exceed nine (9) feet in height across the back. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. Electric, carpet, additional table and chairs, and landlines are available at Exhibitor cost through separate contracted vendor.
5.
USE OF DISPLAY SPACE
A. Restrictions on Space Rental: Exhibitor may not sub-let, sub-divide or assign his space nor any part thereof, nor purchase multiple booths for the purpose of subletting or assigning to third parties, nor permit in his booth non-exhibiting companies’ representatives without the express written permission of GCNKAA. Only companies or individuals that have contracted directly with GCNKAA shall be allowed on the show floor as an Exhibitor. Failure to comply with this provision shall be sufficient cause for GCNKAA to require the immediate removal of the exhibit and/or the offending Exhibitor at the expense of the Exhibitor. Failure to comply may also result in forfeiture of all further rights to exhibit at future shows sponsored by GCNKAA together with all fees paid. GCNKAA may lease any space so forfeited to another Exhibitor and retain all revenues collected.
B. Exhibitor shall design and maintain the general theme and tenor of show.
6. INSTALLATION AND REMOVAL
GCNKAA reserves the right to fix the time for the installation of the booth prior to the show opening and for its removal after the conclusion of the show. Installation of all exhibits must be fully completed at least 30 minutes prior to the opening of the Show. Failure to adhere to this requirement could restrict Exhibitor’s entry into any future shows produced by GCNKAA. Any space not claimed by 3:30 p.m. on Wednesday, March 18, 2026, may be resold or reassigned without refund. All exhibits and booth materials must be removed by 9 p.m. on Wednesday, March 18, 2026.
7. EARLY REMOVAL OF EXHIBITS NOT ALLOWED
No exhibit shall be packed, removed or dismantled prior to the closing of the Show without written permission from GCNKAA. If the Exhibitor acts in breach of this provision, it shall pay as compensation for the distraction to the Exhibition’s appearance, an amount equal to one-half of the total space charge for the Exhibitor’s allocated area, in addition to all sums otherwise due under this Agreement.
8. EXHIBITOR APPOINTED CONTRACTORS (EAC)
Any exhibitor using an EAC agrees to notify GCNKAA of such appointment and agrees to indemnify and hold harmless GCNKAA, the exhibit facility, and their respective officers, directors, staffs, employees, and agents and all official contractors from any and all liability or losses for any act, complaint, damage, or loss to any other Exhibitor, the exhibit hall, the property of any contractor or any consequential damages arising out of any such act of loss from the time the independent EAC first arrives at the hall until the final move-out is complete. The Exhibitor further agrees that GCNKAA may prohibit the EAC from working in the hall if the EAC does not fully comply with all rules and regulations set forth for them at this event. Any Exhibitor using an EAC agrees to advise its EAC of all rules and regulations.
9. PROHIBITED ACTIVITIES
A. All demonstrations, sales activities, and distribution of circulars and promotional material must be confined to limits of the Exhibitor’s booth.
B. Exchange of money or consummating the sales of goods or services on the exhibit floor is prohibited. Orders may be taken for future delivery only
C. Exhibits which include the operation of musical instruments, radios, sound motion picture equipment, public address systems, or any noise-making machines must be operated so that the noise resulting from there will not annoy or disturb adjacent Exhibitors or their patrons. Exhibitor represents and warrants
that no musical work protected by copyright will be staged, produced or, otherwise, performed via either “live” or “mechanical” means, or by or on behalf of Exhibitor, unless Exhibitor has previously obtained written permission from the copyright owner’s designee (e.g., ASCAP, BMI, or SESAC) for such use.
D. Exhibitors are prohibited from displaying any devises or objects in the booth that exceed the height of the back wall (9 ft.) without prior written approval from GCNKAA and the exhibit hall. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths.
E. The use of inflatables (or ‘bounce houses’) is restricted without approval from GCNKAA, Sharonville Convention Center, and/or neighboring exhibitors.
F. Exhibitors are not allowed to conduct any activities that could be considered an illegal lottery under Ohio law.
G. Electrical equipment that is not UL approved may not be used in the exhibit hall. No wiring, installation or spotlights or other electrical work shall be done except by the electrical contractor authorized by GCNKAA or exhibit hall.
H. Approval for distribution of food items must be obtained by the Sharonville Convention Center prior to the event.
I. Sharonville Convention Center prohibits the use of glitter, confetti guns, fireworks and helium balloons inside their facility.
J. Live animals (except service animals) and firearms are prohibited inside SCC.
10. CANCELLATION BY EXHIBITOR
The Exhibitor specifically recognizes and acknowledges that GCNKAA will sustain losses if the Exhibitor cancels its exhibit space after it has been assigned and confirmed by the GCNKAA. Due to the difficulty of determining said losses, the Exhibitor agrees to pay the following amounts as liquidated damages, and not as a penalty, all cancellations must be received in writing. Booth cancellations received after October 1, 2025, and prior to February 18, 2026, will be issued a refund minus a $100 administrative fee. Booth cancellations after February 18, 2026, will forfeit all booth fees and will be responsible for full booth payment. Upon cancellation by the Exhibitor, GCNKAA has the right to resell the space and retain all revenue collected.
11. CANCELLATION OR POSTPONEMENT OF SHOW
In the event that any unforeseen occurrence shall render the fulfillment of this Agreement impossible by GCNKAA, the parties shall mutually amend or terminate the agreement at GCNKAA’s option. The Exhibitor hereby waives any claim against GCNKAA for damages or compensation. GCNKAA may return a portion of the amount paid for space after deduction of any amounts necessary to cover expenses incurred in connection with the show. Such expenses include, but are not limited to all expenses incurred by GCNKAA as a result of contracts with third parties for services or products incidental to the show, and all overhead expenses attributable to the production of the show. No monies will be returned should the dates or location of the show be changed by GCNKAA, but Exhibitor will be assigned space that the Exhibitor agrees to use under these same rules and regulations. GCNKAA shall not be liable in the event the show is interrupted, canceled, moved or dates changed except as provided herein.
12. ERRORS AND OMISSIONS
GCNKAA assumes no responsibility or liability for any of the services performed or materials delivered by official show contractors or other suppliers to the show, their personnel, or their agents.
13.
LIABILITY AND INSURANCE
A. All property of the Exhibitor remains under its custody and control in transit to and from exhibit facility, during installation and removal, and while it is within the confines of the exhibit facility. Neither GCNKAA, the service contractors, the management of the Sharonville Convention Center nor any of the officers, staff members, or directors of any of the same are responsible for the safety of the property of Exhibitors from theft, damage by fire, accident, vandalism or other causes. The Exhibitor expressly waives and releases any claim or demand he may have against any of them by reason of any damage to or loss of any property of the Exhibitor.
B. Exhibitor understands that neither GCNKAA nor any sponsor carries business interruption and property damage insurance coverage for loss or damage of Exhibitor’s property. The Exhibitor agrees to obtain adequate insurance during the dates of the trade show, including move-in and move-out days, and shall be prepared to furnish a certificate of insurance to GCNKAA.
15. ENFORCEMENT OF REGULATIONS
GCNKAA has full power to interpret and enforce all regulations of the show and the power to make amendments and/or further regulations, orally or in writing, that are considered necessary for the proper conduct of the show. Such decisions shall be binding on Exhibitors. All Exhibitors agree to be bound by terms of GCNKAA’s agreement with the facility in which the show is held.
16. CONFLICTING MEETING AND SOCIAL EVENTS
In the interest of the entire Show, the Exhibitor agrees not to extend invitations, call meetings, or otherwise encourage absence of members, Exhibitors, or invited guests from the educational sessions or exhibit hall during the official hours of the sessions or show. Hospitality suites may not be reserved without prior approval of Show Management.
17. WAIVER
Waiver by either party of any term or condition or breach shall not constitute a waiver of any other term or condition or breach of this agreement. The rights of GCNKAA shall not be deemed waived as specifically stated in writing and signed by an authorized representative of GCNKAA.
18. SEVERABILITY
In the event any provision of this Agreement is held invalid or unenforceable then neither the remaining provisions of this Agreement nor other applications of the provisions involved shall be affected thereby.
ph: 513-326-6466
sccinfo@cityofsharonville.com
SERVICE ORDER FORM
Please fill in and return form via email or mail
Authorized By (Print)
Electric Connections
Rates quoted for electrical connections cover only the bringing of service to the booth in the most convenient manner and do not include any special wiring. All wiring and electrical work on exhibitor’s display will be charged on a time and material basis. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase cycle, horsepower, etc. It is the exhibitor’s responsibility to avoid overloading circuits. All connections will conform to the National Electrical Code, City Code and Building Regulations. Electrical power for lights and displays will be turned on one hour prior to show opening and turned off at show closing. If power is required before or after these times, special arrangements must be made with the SCC Maintenance Engineer. *All requests received less than 7 days prior to show move in will be charged at floor order rates* Electrical Connections (Lights, VCR, Etc.) 120 Volt, Single Phase,
Telephone Service
Request must be received at least one week prior to event.
Hard Wired Internet Connection: $125 per line (Advance Order)
Dedicated Telephone Line Installation: $125 Charge for Outside Line Private
Hard Wired SSID/Network: $250 *Requires advance notice of 5 business days
Number of Lines Requested To Be Used As: Modem Booth or Room Number
Water and Drainage (Available on West and North Wall Only)
ADDITIONAL EQUIPMENT ORDER FORM
ACADEMY EXPO, 116 MARION ROAD, CINCINNATI, OH 45215
P: (513) 772-1898 | F: (513) 322-4473
Greater Cincinnati Northern Kentucky Apartment Association Trade Show March 18, 2026, at the Sharonville Convention Center
1. Complete form below and fax to (513) 322-4473 or email to Cindy at critchie@academyexpo.com by the DEADLINE for discounted prices. Academy will email or fax a contract and charge slip to confirm receipt of your order. After the deadline, the higher standard prices apply and the equipment is limited as indicated below.
PRE-SHOW DISCOUNT DEADLINE: ORDER BY WEDNESDAY, MARCH 11, 2026
2. Your Pipe & Drape booth includes one (1) 6 ft. covered and skirted table, two (2) chairs and a booth ID sign. Use this form to order additional equipment.
3. Complete the following area if you want to rent any ADDITIONAL equipment: Discounted PRICES
EQUIPMENT
8’ x 30” Table, covered & skirted (show colors)
6’ x 30” Table, covered & skirted (show colors)
6’ or 8’ TALL Table (40”) cover/skirt (show colors)
30” Round Standard Table with White Linen
30” Round TALL Table with White Linen
Any size, plain table (Indicate size: )
Folding Chair, black
Deluxe Convention Chair Padded
6’ x 18” Table, covered & skirted (show colors)
4’ x 24” Table, covered & skirted (show colors)
$70.00 X $60.00 X $80.00 X $55.00 X $60.00 X $35.00 X $ 7.00 X $14.00 X $55.00 X $50.00 X
N/A QTY $ TOTAL After Deadline PRICES
(Show color skirting is white, with a linen table cover.)
5. Complete information, sign & fax this form: Your Company Name
Address
City/State/Zip
Phone #
Fax #
Contact Person
Email YOUR BOOTH #
Subtotal $ Tax (7.8%) $ 3.99% CC Fee $ Total Due $
Signature Date
MATERIAL HANDLING/ DRAYAGE INSTRUCTIONS &
1. You are responsible for contacting a carrier and scheduling your shipment to us. Shipments are NOT accepted at the show site, unless pre-scheduled with Academy. Drayage charges apply.
2. Clearly address each container to:
Academy Expo
2026 Greater Cinti & NKY Apartment Assn. “Company Name & Booth Number” 116 Marion Road, Cincinnati, OH 45215
Phone (513) 772-1898 Fax (513) 322-4473
3. Payment must be made by credit card. All credit cards accepted.
4. Total number of containers (#):
5. Rates: $ 1.25 per pound
(Minimum payment required $50.00 for 1-40 lbs.)
Total weight of packages shipped to Academy (lbs) :
7.8% Sales Tax
3.99% Credit Card Convenience Fee
Total amount due ($):
6. Your Contact Information
Your Company Name:
Company Address:
Company City/ State/ Zipcode:
Phone Number:
E-MAIL:
Fax Number:
Contact Person: Your Booth#:
7. DEADLINE:
All material must arrive on or before Wednesday, March 11, 2026
Shipments received after the deadline will incur a $125.00 late fee.
8. Academy will store and deliver your container(s) to your booth at the meeting site. We are not responsible for any unpacking, repackaging, setup or breakdown of materials.
9. ***Affix your carriers PREPAID shipping return labels & our “Return Drayage Form” to your returning packages, then CALL your carrier to schedule a pickup from our warehouse on either Friday, March 20 or Monday, March 23, 2026.
10. Fax this completed, signed form to (513) 322-4473 with your credit card information:
CREDIT CARD TYPE CREDIT CARD EXP DATE
CREDIT CARD#
NAME as it appears ON CARD CVV#
BILLING ADDRESS
BILLING STATE/ ZIP
Person responsible for this information and its execution:
Name Title Date
Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com
RETURN DRAYAGE FORM
MY COMPANY NAME: MY BOOTH#:
MY RETURN PACKAGES ARE SHIPPING TO: COMPANY: ATTN:
ADDRESS: CITY STATE ZIP:
# of boxes returned
Approximate total weight. Name of Carrier
PLEASE attach your completed, pre-paid shipping labels to each of the packages you are returning, with this form and call your carrier to schedule pickup from Academy Expo.
Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com
Academy Expo, 116 Marion Road, Cincinnati, OH 45215 PH# (513) 772-1898, FAX# (513) 322-4473
TRADE SHOW SPONSORSHIP OPPORTUNITIES YOU NEED TO SECURE TODAY!
VIP SPONSORSHIP:
$1000 Each; Limit of 18
• Premier Booth in VIP Row
• Promotional signage at your booth signaling you as a VIP
• Different color pipe and drape for your booth space
• Admittance to the VIP Cocktail Reception including attendees from leadership forums and other key decision makers
• Attendee List after the event
• 10 drink tickets
• Company logo on event invitations
• Full page ad in March Apartment Advantage
• Company logo on floorplan
• Signage throughout facility
• Company logo on bag
• Inclusion as a Grand Prize Sponsor
Additional Sponsorship Opportunities
GEOFENCE SPONSOR: $1000
Send your targeted advertisement across multiple digital channels to all your customers as they enter the area surrounding the facility the day of the event. For exhibitors only. Deadline: February 18, 2026.
ATTENDEE LANYARD SPONSOR:
$1000
Limit of 1. Your logo on the lanyard with your company colors. This lanyard is given to all attendees of educational seminars and trade show. For exhibitors only. Deadline: February 18, 2026.
PHONE CHARGING STATION
SPONSOR: $300
Limit of 1. Your company name and logo on signage at Phone Charging Station located at the Concierge Area near entrance/exit of trade show floor. For exhibitors only. Deadline: February 18, 2026.
WI-FI SPONSOR: $350
NEW THIS YEAR! Limit of 1. As the Wi-Fi Sponsor, your company’s name and logo will be prominently displayed on signage and login instructions throughout the trade show, ensuring attendees see your brand every time they connect. For exhibitors only Deadline: February 18, 2026.
FORUM SPONSOR: $500
Limit of 3. Forum sponsor will receive logo inclusion on forum invites, signage, and pre-event marketing. Sponsor will also have the opportunity to introduce themselves to attendees as well as introduce the moderator. Primary or associate members. Deadline: January 23, 2026.
WINDOW DECAL SPONSOR: $250
NEW THIS YEAR! Get your name out in front of all attendees as they enter and exit the facility for the trade show and education seminars. Ad is 24” x 30” and will be placed on up to 2 exterior doors. For exhibitors only Deadline: February 18, 2026.
WEBSITE POP-UP AD: $500
Get a pop-up banner ad displayed on www.gcnkaa.org for the three weeks leading up to the trade show. This is a one-time pop up for all visitors to the website. For exhibitors only Deadline: January 23, 2026.
BEVERAGE SPONSOR: $500
Beverage Sponsors will receive inclusion on promotional pieces and signage at the 2026 trade show. For primary and associate members. Deadline: February 18, 2026.
EDUCATIONAL SEMINAR SPONSOR: $350.
Limit of 2. Sponsor will have opportunity to speak prior to educational seminars and introduce speaker. May also distribute promotional material to seminar attendees. Also includes signage and pre-event marketing. Deadline: January 23, 2026.
FOOD SPONSOR: $300
Returning to the 2026 trade show are free food vouchers for attendees. Food Sponsors will receive inclusion on promotional pieces and signage at the 2026 trade show. For primary and associate members. Deadline: February 18, 2026.
LOGO SPONSOR: $300
Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only Deadline: January 23, 2026.
I want to be a sponsor for the 2026 GCNKAA Trade Show!
Please
BAG SPONSOR: $500
Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For primary members only. Deadline: January 23, 2026.
VIP GEO PopUp Forum Lanyard Decal Beverage Food Logo
Bill Me Bag Phone Seminar
Credit Card
A STEP-BY-STEP GUIDE TO RESERVING YOUR GCNKAA TRADE SHOW BOOTH AND GETTING THE BEST RETURN ON YOUR INVESTMENT
STEP 1: STEP 2:
Reserve your booth and submit your complete booth contract to the Greater Cincinnati Northern Kentucky Apartment Association. You can email directly to michele@gcnkaa.org. Upon receipt at the GCNKAA offices, a confirmation email will be sent to the trade show representative listed upon contract. Booth price of $850 includes one table, two chairs, pipe and drapes and booth sign ONLY. The Early Bird price of $800 per booth is applicable through October 1.
STEP 3:
Order additonal tables, chairs and carpet for your booth. Sharonville Convention Center is not carpeted and the exhibit hall has a concrete floor. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. This must be ordered and paid for separately through Academy Rentals. Please note their pricing deadlines. GCNKAA does not supply additional tables, chairs or carpeting and is not responsible for your ordering and payment.
Order electric and other services from Sharonville Convention Center. Upon receiving your booth confirmation email from the GCNKAA, contact the Sharonville Convention Center at 513-326-6466 or use the Service Order Form found inside this booklet to order your electric and/or other additional hook-ups for your booth. This must be ordered and paid for separately through Sharonville Convention Center. Please note their pricing deadlines. GCNKAA does not supply electric and is not responsible for your ordering and payment.
STEP 4:
Do you have to ship your booth to the GCNKAA trade show? Sharonville Convention Center does not accept any shipments, however, shipments can be sent to Academy Rentals. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. Fees do apply and this must be paid for separately through Academy Rentals. Please note their pricing deadlines. A Return Drayage Form can also be found inside this kit. GCNKAA is not responsible for your ordering, payment or any materials shipped.
Trend Setting
This heading contains information on Management & Leasing.
EXECUTIVE INSIGHTS ON FLEXIBILITY, ACCOUNTABILITY AND BUILDING TRUST
By Andrew Ruhland LinnellTaylor Marketing
Truly effective leaders know how to stay composed when the pressure is on. It’s not one’s performance when everything is going smoothly that defines a great leader, but how a person responds when challenges arise.
Industry leaders on an executive panel during Apartmentalize 2025 discussed what real leadership looks like and how to strike a balance between meeting executive standards and supporting the development of high-performing teams.
EFFECTIVE LEADERSHIP IN PRACTICE
As a leader, it is crucial to take an introspective look at what is trying to be accomplished and how to get there. Some leaders may think they are effectively guiding their teams when in reality, they are hindering them. Panelists said that when leading a team, it is important to provide associates with flexibility in doing their jobs.
When asked how to balance flexibility while holding team members accountable, Sheri Druckman, Regional Vice President at Legacy Partners, offered simple yet sound advice.
“Build trust with your teams. Once you give them a safe environment to make decisions, learn from mistakes and implement the necessary changes, they become empowered through those experiences,” Druckman said. “That trust cultivates stronger relationships that help further develop our associates while meeting our goals on the executive side of operations.”
Terri Clifton, Managing Partner and President at Better World Properties LLC, echoed that perspective. “During COVID we learned that it was okay to give our teams more freedom because they would actually give twice as much back,” Clifton said. “We continue to encourage a work-life balance and help one another to cover where needed, and we have a happier environment at both the corporate and onsite levels because of that.”
AVOIDING COSTLY LEADERSHIP PITFALLS
Leaders are often positioned to drive change, but without trust and buy-in from both their teams and superiors, those efforts may fall short. To avoid that pitfall, panelists urged leaders to be open to others’ ideas and mindful of how they communicate.
“You can’t go into a new company wanting to make a big change when you don’t have buy-in yet,” said Lindsay Duffy, Vice President of Operations at Asset Living. “If you don’t have that trust and confidence, no one’s going to listen to you no matter how impactful what you’re trying to deploy may be.”
Mistakes are inevitable, but some are more costly than others, especially the ones you don’t recognize soon enough. “As a leader, habits like micro-managing or avoiding conflict can quietly erode trust and damage team morale,” said Elizabeth Francisco, Chief Experience Officer at Inhabit. “Left unchecked, these behaviors can have a serious impact on your business.”
Panelists also highlighted the need for strong communication and transparency across all levels of an organization.
STRONGER MULTI-LEVEL COMMUNICATION: MANAGING UP AND LEADING DOWN
Not every implementation is going to work—sometimes things don’t go as planned. When that happens, honesty and communication are key to getting back on track.
“We can’t always be the cheerleader. We have to be transparent and give our teams the good, the bad and the ugly,” Duffy said. “Having real conversations regarding what’s happening with the business and what’s not working with the current leadership style is key to building a successful team. Establish that dialogue, and keep it fluid and open.”
The number one takeaway: Great leaders don’t just model best practices, they learn from their missteps and turn them into teachable moments. By doing so, they not only guide their teams more effectively, but also grow in the process.
Andrew Ruhland is an Account Executive and Content Writer for LinnellTaylor Marketing.
MULTIFAMILY OPERATORS BEGINNING TO EMBRACE TECHDRIVEN MAINTENANCE TRAINING
By Peter Jakel, LinnellTaylor Marketing
As technology continues to reshape the multifamily housing industry, many multifamily owner/operators are modernizing maintenance training and operations to meet evolving demands.
In June 2025 in Las Vegas, during the 2025 Apartmentalize session, “Bridging the Gap: Enhancing Maintenance Through Technology Adoption in Multifamily,” industry leaders shared strategies for integrating digital tools, improving technician training and fostering a culture of continuous learning.
INVESTING IN ASSETS
“We’re not just preserving buildings, we’re preserving people,” said Jose Murillo, Regional Maintenance Manager for Greystar’s Desert Region. “Our maintenance teams are our greatest assets, and we need to invest in them like we do our properties.”
Murillo, a U.S. Marine Corps veteran with over two decades in the industry, highlighted the importance of hands-on training and mentorship. He described how his team uses key performance indicators (KPIs) to identify skill gaps and tailor training accordingly.
“Too often, new hires are handed a stack of work orders and keys with no real onboarding,” Murillo said. “We’re changing that by using data to understand where our techs need support— whether it’s HVAC, plumbing or electrical—and then providing targeted training.”
A STRATEGIC APPROACH
Monica Frazier, General Manager at Midwood Investment and Development, echoed the need for a more strategic approach to training and retention.
“Success isn’t one-size-fits-all,” Frazier said. “We need to redefine ROI—not just in terms of dollars, but in terms of technician development, resident satisfaction, and asset longevity.”
Frazier emphasized that maintenance performance directly impacts resident retention, stating, “Maintenance is the holy trifecta alongside leasing and operations. If we’re not supporting our
techs, we’re risking renewals.”
EASING TRANSITIONS
The panel also addressed the challenges of introducing new technology to a multigenerational workforce. Frazier introduced the ADKAR model—a change management framework focused on “Awareness, Desire, Knowledge, Ability and Reinforcement”—as a tool for easing transitions.
“Change is hard, especially when it comes to software,” she said. “We need to be transparent about why we’re making changes, provide hands-on training and reward early adopters.”
Craig Carter, representing digital training platform Interplay Learning, noted that while many technicians may feel hesitant about technology, most are already using it daily.
“About 86% of skilled trades workers say they prefer digital tools for training,” he added. “The key is helping them realize they’re more tech-savvy than they think.”
Carter advised operators to reframe training goals. “If you say you want to train 52 hours a year, it sounds overwhelming,” he said. “But if you break it down to 30 minutes a week, it becomes totally doable.”
Murillo agreed, urging leaders to make training a regular part of the workweek. “Fifteen minutes on Monday, Wednesday and Friday adds up,” he said. “That consistency builds confidence and competence.”
The panelists also stressed the importance of mentorship. “We had 30 people raise their hands saying they’ve been in the industry 25 years,” Frazier said. “But only a few said they were mentors. That’s a missed opportunity.”
As the session concluded, the speakers challenged attendees to rethink how they support their maintenance teams.
“Technology is here to stay,” Murillo said. “We can either resist it or use it to empower our people. The choice is ours.”
Peter Jakel is Vice President of Strategy for LinnellTaylor Marketing.
Platinum Sponsor ($25,000)
Gold Sponsor ($12,500)
SEGER
FAMILY FOUNDATION
MARCH FAMILY
Supporter Sponsor ($5,000)
Silver Sponsor ($7,500) THE
To become a Champion For Outreach, please contact Susan Peck - susan@gcnkaa.org
