FEATURED COVER STORY
Truett’s Chick-fil-A Of Rome
T
by David Thompson
ruett’s Chick-fil-A of Rome is here for you! It goes without saying that 2020 has been a
crazy, bumpy year. From one major, world-changing
hurdle to another, it seems that nothing lately has been
face ordering for drive-thru guests who will find a drivethru door instead of a window to allow team members to deliver orders to vehicles. Chick-fil-A is keeping its customers and employees well
normal. Fortunately, Truett’s Chick-fil-A of Rome is still
through safe service. Employees regularly disinfect high
here to give you the same high-quality level of food and
touch point surfaces throughout the restaurant, such as
service you’ve come to expect and love, and they’re also
the team member break area, drive-thru cockpit, scanners,
making sure that your new year is a safe one.
headsets, iPOS tablets, restrooms, and all handles, light
Truett’s Chick-fil-A of Rome has kept its dining
switches, and mobile devices. At the beginning of every
room closed to help prevent the spread of COVID in our
shift, all employees undergo a team member health screen.
community. Instead, customers are encouraged to use the
Their temperature is taken, and they are then asked various
drive-thru, curbside delivery, or DoorDash delivery service.
questions regarding their wellness. Employees are required
The two-lane drive-thru merges into a single pick-up point
to wear face masks during their entire shift. This reduces the
and can handle upwards of 200 cars an hour, so they’ll make
number of contagious particles in the air and makes guests
sure you get your food while it’s still piping hot. The lanes
feel safer. Also, team members are required to wash their
are partially covered and feature heaters to facilitate face-to-
hands every 60 minutes and when entering the kitchen, after
22 // January 2021
