Collision Repair 24#5

IN GOOD HANDS

30 Under 40 Highights A New Breed of Leaders

BY DARRYL SIMMONS, PUBLISHER

Every generation in the collision repair industry has faced its own set of challenges. From rapid changes in vehicle design to shifting insurer expectations, from supply chain pressures to the need for ongoing training, the path forward has never been without obstacles. Yet, time and again, this industry has proven that it is resilient, adaptable and—perhaps most importantly—in good hands.

This special edition of Collision Repair highlights the 30 Under 40, a remarkable group of emerging leaders who represent the future

them, technology is not intimidating—it is an opportunity to differentiate and succeed.

Just as important, they know that success does not happen in isolation. These future leaders are already demonstrating a collaborative mindset, working with insurers, suppliers and OEM partners to create solutions rather than standoffs. They are shaping a culture of dialogue and partnership that will serve the industry well in the years ahead.

These future leaders are shaping a culture of dialogue and partnership that will serve the industry well.

of our sector. These men and women are not only prepared for the road ahead, they are eager to shape it. They bring with them new perspectives, fresh energy and a willingness to challenge assumptions. They are a new breed of collision repair professional: one that embraces technology, values collaboration and understands that success in today’s environment requires more than technical skill alone.

What sets this generation apart is their readiness to take calculated risks. They see opportunity where others might hesitate. Whether it’s investing in advanced training, adopting new repair technologies or rethinking business models, these leaders are proving that courage and foresight go hand in hand. They know that waiting for change to happen is not an option—progress comes from those who are willing to step forward.

They also understand that technology is no longer a supporting player; it is central to everything we do. From ADAS calibrations to EV repair, from digital estimating to AIsupported processes, today’s shop environment is more complex than ever before. The 30 Under 40 group has grown up in this digital world. They not only know how to use the tools of modern repair, but also how to integrate them seamlessly into their businesses. For

Another defining trait of this group is their commitment to sustainability. They recognize that environmental responsibility is not a passing trend but an essential part of doing business. From reducing waste and recycling parts to considering the full environmental impact of a repair, they are thinking beyond the immediate job and looking at the bigger picture. Their choices will help ensure the industry’s relevance in a world where sustainability is not just valued, but expected.

As you turn through the pages of this special edition, I encourage you to take note of the determination, innovation and vision embodied by the 30 Under 40. They are not waiting for permission to lead. They are already proving that the collision repair industry is in good hands—and not just capable hands, but hands ready to lift this sector to new heights.

Yes, challenges remain. But after seeing what this next generation brings to the table, I am confident in saying: the future is bright, the industry is secure, and we are indeed in good hands.

PUBLISHER

Darryl Simmons publisher@collisionrepairmag.com

ASSOCIATE PUBLISHER

Orest Tkaczuk | orest@mediamatters.ca

ASSISTANT EDITOR

Mackenzie Grant | mackenzie@mediamatters.ca

ART DIRECTOR

Yvonne Maschke | yvonne@mediamatters.ca

VP OF INDUSTRY RELATIONS & ADVERTISING

Gloria Mann 647.998.5677 | gd.mann@rogers.com

INDUSTRY RELATIONS ASSISTANT

Wanja Mann 647.998.5677 | wanjamann1@gmail.com

DIGITAL OPERATIONS MANAGER

Cassie Doyle | cassie@mediamatters.ca

AUDIENCE ENGAGEMENT MANAGER

William Simmons | william@mediamatters.ca

MEDIA PRODUCTION SPECIALIST

Dayna Dicuangco | dayna@mediamatters.ca

CONTRIBUTORS

Stefano Liessi, Sadie McDonald, Jay Perry

SUBSCRIPTION

Single edition $7.99 One-year $39.95 ( 6 issues) Collision Repair™ magazine is published bimonthly, and is dedicated to serving the business interests of the collision repair industry. It is published by Media Matters Inc. Material in Collision Repair™ magazine may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing in this publication have been compiled and included with the permission, though not necessarily the endorsement, of the editor, or of independent columnist contributors, and are in no way to be construed as those of the publisher, or as endorsements of them.

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People on the Move

ERIC GASS, BRAND DEVELOPMENT MANAGER, SIMPLICITY CAR CARE

Clarity Car Care, the new U.S. brand from Simplicity Car Care, has appointed Eric Gass as brand development manager for Florida. Gass, who previously held leadership roles with Gerber and Hertz, will lead franchise growth and brand development across the state. The company says he will use proven systems, customer-first strategies and modern business tools. “I’m excited about building partnerships with independent shop owners,” Gass said. “Our goal is operational excellence, increased sales and profitability, and customer satisfaction.” collisionrepairmag.com/15750671

MO KHALID, EXECUTIVE VICE-PRESIDENT AND CHIEF OPERATING OFFICER, DRIVEN BRANDS

Driven Brands has appointed Mo Khalid as executive vice-president and chief operating officer. Khalid previously served as the executive vice-president and president of Take 5. “Mo is an exceptional leader with a proven track record of success,” said Danny Rivera, president and CEO of Driven Brands, citing his role in expanding Take 5 to more than 1,200 locations and $1.5 billion in sales. Driven Brands, headquartered in Charlotte, N.C., operates about 4,800 locations in 14 countries, generating $6.2 billion annually.

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ELIZABETH KREAR, PRESIDENT AND CHIEF EXECUTIVE OFFICER, CAR

The Center for Automotive Research has appointed Elizabeth Krear as its new president and CEO. Krear most recently served as vice-president of the electric vehicle practice at J.D. Power, and previously held senior roles at Stellantis, including leading global planning for the Wagoneer, Grand Wagoneer and other electrified SUVs and trucks. Earlier in her career, she was the chief engineer for the Jeep Wrangler, Gladiator and Ram 1500. collisionrepairmag.com/15753134

WALLY DINGMAN, EXECUTIVE DIRECTOR, OARA

The Ontario Automotive Recyclers Association has named Wally Dingman as its executive director. The thirdgeneration owner of Caughill Auto Wreckers brings 38 years of industry experience and a strong record of advocacy, environmental stewardship and collaboration to the role. Dingman is also the executive director of the Automotive Recyclers of Canada. collisionrepairmag.com/15751868

It only comes once every 100 years.

SATA celebrates 100 years of spray gun history – with a limited special edition. The jet X 100 Years Edition features the original technical drawing of our very first spray gun from 1925 – a fascinating fusion of tradition and innovation. Don't miss this once-in-a-lifetime opportunity! Get yours now – at your local dealer. INFO www.sata.com/100yearsedition

From parades and picnics to golf tournaments and community get-togethers, the collision repair sector knows how to come together. These snapshots highlight the moments of fun, connection, and celebration that bring the industry to life.

Scan the QR code to read the full story. Have an event to share? Email us at editor@ collisionrepairmag.com for a chance to be featured in our industry news and events pages.

for

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REVOLUTIONIZE TOPCOAT FINISHING

Eliminate dust nibs, paint runs, and sags with Tolecut. Flexible Bonding technology & Ultra-Uniform abrasives are paired with a strong film backing to quickly eliminate topcoat imperfections without causing deep scratches or flat spots. Total Dry application allows for easy progress monitoring.

FLEXIBLE SANDING SYSTEM

For large areas, Super Assilex enables rapid defect removal and light texture correction while maintaining an ultra-uniform finish.

A revolutionary Total Dry system that cuts buffing times by 50% or more. Achieve a more uniform and shallow scratch pattern that can replace compound buffing and result in faster polishing. Re-usable interface pads help reduce material costs while also improving finish quality and minimizing the chance of pigtails or deep scratches.

INDUSTRY IN ACTION

From lively parades, anniversaries and sunny picnics to industry golf tournaments and community events, the collision repair sector knows how to come together—both in and out of the shop. These snapshots highlight the moments of fun, connection, and celebration that bring our industry to life. Scan the QR code to read the full story. Have an event to share? Email us at editor@collisionrepairmag.com for a chance to be featured in our industry news and events pages.

The Vernaus Autobody team took first place at the Automotive Trades Association of Manitoba’s 50th annual golf tournament, held August 22 at Bel Acres Country Golf Course in Stony River, Manitoba. collisionrepairmag.com/15754147

Fix Network Canada’s 2025 NOVUS Celebrity Golf Tournament at Mill River Resort raised more than $200,000 for the Prince County Boys & Girls Club, with support from celebrity guests including NHL legends and Canadian long-drive champion Lisa Longball. collisionrepairmag.com/15751953

The D’Alessandro brothers—Lorenzo, Frank, and John—run CSN 427 Auto Collision in Toronto, a family business that’s grown from a 2,500 - sq.-ft. shop to a 100,000 - sq.-ft. facility over 50 years. www.collisionrepairmag.com/15752068

Fix Auto Strathmore and Fix Auto Deerfoot joined the Strathmore

a prairie-themed “MOO’View” float, showcasing community spirit and local

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MAJOR MILESTONE

STURGEON AUTO BODY SHOP TURNS 50

For the past half-century, Sturgeon Auto Body Shop has been keeping St. Albert’s community moving.

When owner Larry Ketsa (pictured) founded the business in 1975, it was the only collision repair facility in the Edmonton bedroom community. “I’d actually had a mechanical shop opened in 1973, but people kept asking me to help them with body work. I took the hint and opened one.”

According to Ketsa, the business had two things going for it during those early days. First, it could boast a distinctive logo and tagline. Throughout its history, the business’s sign has depicted a the face of a grizzled Shar Pei above the words: “Let us remove your wrinkles.”

Second, the company provided interior and exterior detailing work free of charge. “We like to go that extra mile. When you do extra for clients, they’ll tell twenty people. When you do something wrong, they’ll tell 100,” Larry says.

As the city grew—from about 25,000 residents to 70,000 today— the shops customer friendly approach allowed its loyal clientele also expanded. In 1980, Larry moved into a larger facility on Raybould Crescent—where it remains today.

“We’re pretty well-known these days. Now we get clients from Calgary and Red Deer who have been told by family members to get their car fixed at Sturgeon. We’re now seeing third-generation customers.”

The shop, which now employs a team of about 15 people, is now the care of the second generation of Kestas. Both of Larry’s sons, Lore and Trevor, work in the business, with Lore serving as its general manager since 2019.

“I’m just there for a couple hours in the mornings, these days,” says Larry, “Enough time to check my computer and see everything is running well without me.”

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ACCUWELD®3

22

ACCUWELD®

ACCUWELD®

Output 14,000 Amps, 450 daN or 700 daN

Input 50 Amps, 208-240V, 3 Phase

Approved by OEMs

3680 model wi-Fi, enabled for factory Updates and diagnostics

Quality Air Breathing Systems

When spraying a catalyzed paint or waterborne paint product inside a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator. Air supplied respirators must be supplied with Grade “D” Breathable Air.

Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator. Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

PPPG marked the global installation of its 3,000th MoonWalk automated paint mixing system at Wren’s Collision Group in Auburn, Alabama, highlighting the technology’s precision, efficiency and wastereducing benefits.

collisionrepairmag.com/15753135

PG, a paint and coating manufacturing company, announced the global installation of 3,000 of its automated paint mixing system, PPG MoonWalk, on August 14. The 3000th application took place at a Wren’s Collision Group facility in Auburn, Alabama. PPG MoonWalk was launched in 2019 and is used by collision centres in more than 60 countries. According to PPG, PPG MoonWalk can mix 10 times more precisely than a human can.

Benefits of using PPG MoonWalk include its ability to eliminate waste and mess, generate profit, maximize accuracy and automate processes. These features result in consistent paint mixing, minimal over-pouring, automated mixing to streamline prep time and seamless connection with the PPG LINQ digital ecosystem.

“Wren’s Collision is embracing the future of collision repair with the installation of the PPG MoonWalk system at its newest location,” said Rodolfo Ramirez, PPG vice president, Automotive Refinish, Americas, in a press release. “They’re advancing efficiency, accuracy and consistent quality, and we’re honoured to support forward-thinking customers pushing performance to the next level.”

UNVEILING OF THE 3M PERFORMANCE SPRAY GUN 2

The latest advancement from 3M is the newly released 3M Performance Spray Gun 2. On August 5, Jason Garfoot, global portfolio manager of 3M, unboxed the next-gen painting solution during a live YouTube demonstration.

“We are thrilled to introduce the new 3M Performance Spray Gun 2 to the industry. This is more than just a spray gun—it’s an application tool with precision performance that shops can rely on,” said Garfoot. “With enhanced performance and versatility, the 3M Performance Spray Gun 2 is an essential addition to any collision repair technician’s or painter’s toolkit.”

The 3M Performance Spray Gun 2 was designed with painters in mind, implementing their feedback on the original Performance Spray Gun to improve productivity and efficiency. Its features include a carbon fibre spray gun frame, one-piece integrated hook design, laser marked control knobs, redesigned trigger, sleek spray gun-frame surface finish and compatibility with current 3M Performance Spray Gun replacement parts, nozzles and accessories. According to the company, carbon fibre makes the gun easier to clean, while the offset trigger can be pulled with only one finger. The integrated one-piece hook now matches the aesthetic of the gun and does not rattle as it had in the earlier model. At the request of painters who wanted a higher quality gauge and on the Performance Spray Gun 2, the new model comes equipped with a multi-coloured face to indicate the range of air pressure to use for the different nozzles. 3M’s HVLP or Fine Finish Atomizing Heads are also compatible with the spray gun. The Fine Finish Nozzle range has now been expanded to 0.9 to 2.0, the same as the HVLP nozzle range. 3M’s launch of the Performance Spray Gun 2 completes its line of Fine Finish Nozzles.

For more information visit our product spotlight section on page 76.

EMBRACING AMBITION

SKILLS ONTARIO CO-HOSTS TRADES OPEN HOUSE

On August 20, ApprenticeSearch.com and Skills Ontario hosted the Exploring the Skilled Trades open house in Burlington, Ontario.

The free, hands-on event for job-seekers, career explorers and students features skilled trades workshops, employer panel discussions, trade virtual reality experiences and a free lunch.

ApprenticeSearch.com is a free online job search and matching platform exclusively for apprenticeship trade positions in Canada. The event was held at its headquarters.

During the event, several well-known industry figures participated in a panel discussion about careers in automotive aftermarket trades, including Daryll O’Keefe, vice-president of strategic business development in North America for Fix Network Canada.

Member of Provincial Parliament for Burlington Natalie Pierre attended the event and spoke on the importance of skilled trades in Ontario’s economy and the opportunities these careers provide for the future workforce.

Prior to her 2022 election, MPP Pierre led hiring and recruitment at Sheridan College to help secondary and post-secondary students transition into the workforce.

“I had the pleasure of joining Halton Industry Education Council at the ApprenticeSearch.com open house in Burlington,” stated

MPP Pierre in a X post. “This event brings together youth and job seekers who are looking to explore exciting opportunities in the skilled trades.”

WELDED TOGETHER: CWB ENTERS COLLISION TRAINING PARTNERSHIP

Canadian collision repairers will now be able to receive credit for attending welding courses offered by the Canadian Welding Bureau.

The organization has joined I-CAR Canada’s Sustaining Partner Program, allowing technicians who attend the CWB’s recently updated courses to be eligible for the credits needed to receive and maintain I-CAR Canada Gold Class recognition.

By aligning welding certification, the two organizations say the partnership will help pave the way to a unified national welding standards.

“Ensuring access to consistent, high-quality training is a key part of our mission,” says Stuart Klein, executive director of I-CAR Canada. This continues their goal to uphold a market standard that evolves with vehicle technology while exceeding what’s required through Red Seal certification.

CWB Group vice-president of business development Bill Gwynne added, “This collaboration not only aligns with our goals of growing our presence in the automotive sector, but it also empowers the industry’s workers with greater opportunities for skills development and career advancement.”

Established in 1947, the CWB oversees national welding regulations and trains and certifies companies, inspectors, consumables and welders.

COLLISION SOLUTIONS

Make every minute count with our proven systems.

Fix Auto is a game changer.

Your craftsmanship in auto body provides a solid foundation which continues to get stronger. But as you already know, there’s much more to this business. Fix Auto is invested in forward thinking and bringing global best practices to building your local business.

Drive your business forward with:

• Solid performance-driven operational model and ongoing training.

• Full branding and marketing support for local awareness and promotion.

• Proven experience in winning insurance work.

• Established global supply and fleet arrangements.

Our owner started as a franchisee, and this inspires our commitment to the success of the local business owner.

Embracing the Future—The Role of Young Talent at Fix Network

As the automotive industry evolves rapidly, one thing is certain: the future is in the hands of the next generation. At Fix Network, we take immense pride in our commitment to nurturing and empowering young talent. With three of our dedicated employees recently named as nominees in this “30 Under 40” magazine edition, it’s a fitting opportunity for us to reflect on their contributions and the importance of the younger generation within our organization.

The Importance of Young Talent

Vehicle technology and customer expectations are evolving fast—think ADAS, electrification, connected cars, e-commerce booking, and data-driven service. Emerging professionals arrive fluent in diagnostics software, analytics, content creation, and digital tools that now underpin daily operations. They’re comfortable learning at speed, questioning assumptions, and iterating quickly—traits that help shops adapt to new OEM procedures and shifting market demands.

At Fix Network, we’re shaping roles and training around these strengths. That means:

• Structured pathways from apprenticeship to certification, with access to ADAS, EV, and advanced estimating courses.

• Opportunities to lead micro-initiatives—such as improving a check-in workflow or piloting a new marketing format—so new voices influence outcomes early.

• Clear performance metrics that reward problem-solving, collaboration, and continuous improvement.

Young talent doesn’t replace experience; it accelerates how expertise is applied. When they bring fresh thinking to established best practices, the result is faster adoption of new tech, stronger customer engagement, and a pipeline of future leaders who see a long-term career in our network.

Building the Dream Team

A high-performing team doesn’t happen by chance—it’s built with intention. At Fix Network, we pair seasoned experts with emerging talent in defined ways so knowledge moves in both directions and projects move further, faster.

How we make it work:

• Mentorship and reverse mentoring: Veteran employees and advisors pass on craft, safety, and judgment; newer team members share digital know-how, data insights, and content skills.

• Cross-functional sprints: Mixed-experience squads tackle specific challenges—reducing cycle time, refining an ADAS calibration SOP, or optimizing parts workflows—and report measurable improvements.

• Knowledge capture: We document tips, templates, and troubleshooting into repeatable playbooks so wins scale across the network.

• Rotations and visibility: Rising talent presents solutions in performance groups and regional meetings, building confidence and a bench of future leaders.

The impact is tangible: faster onboarding, fewer reworks, clearer communication, and a culture where fresh ideas are encouraged. Our recent initiatives—from tightening processes to elevating social engagement—show how blending deep experience with new capabilities creates a team that not only keeps pace with change but leads it.

Commitment to Development: Training the Next Generation

One of the most significant challenges facing the automotive industry today is the skill gap. As experienced professionals retire, the need for skilled technicians has become more pronounced. At Fix Network, we recognize the necessity of investing in the training and development of the next generation of auto repair experts. This commitment is not just about filling positions; it’s about cultivating a skilled workforce capable of driving the industry to new heights.

Our approach involves a multi-faceted strategy aimed at attracting, training, and retaining young talent. We organize hands-on training events, workshops, and competitions that allow aspiring technicians to gain practical skills in real-world settings. These experiences not only develop technical proficiency but also instill confidence and a sense of community among participants. Our dedication to training future professionals goes beyond theoretical knowledge; we emphasize the importance of practical application.

In addition to training programs, we also prioritize mentorship and support. By pairing young employees with experienced professionals, we create a platform for knowledge transfer and skill building. This mentorship relationship encourages growth, enabling our young talent to navigate the challenges they encounter in their careers while harnessing the wisdom of those who have previously faced similar hurdles.

Sponsorships and Educational Partnerships

Building the next generation of automotive professionals starts with opening doors. Through sponsorships and partnerships with schools, training organizations, and community programs, Fix Network helps students see the industry up close and understand the many career paths it offers. By connecting classrooms with real shop environments, we create a clearer bridge from learning to employment.

Our three state-of-the-art training centres across Canada play a central role in this effort. These facilities host hands-on training for our teams and welcome students for tours, demonstrations, and introductory events that showcase modern automotive repair. Educators gain firsthand exposure to current processes and equipment, while students experience the technology and teamwork that power today’s shops.

Exposure matters just as much as instruction. We participate in career days, workshops, and expos to highlight the breadth of roles available—from technicians and calibrators to welders and refinishers. We also partner with notable voices in the industry and produce digital content that meet the next generation where they already are—online—bringing them behind the scenes, amplifying success stories, and making the modern automotive career path feel tangible, exciting, and within reach.

These efforts strengthen our talent pipeline and accelerate the transition from school to shop. Most importantly, they help students—and their families—see the modern automotive industry for what it is: innovative, technologydriven, and full of opportunity for those ready to learn and grow.

A Bright Future Ahead

As we continue to foster a culture of growth, collaboration, and innovation, we stand committed to developing the young minds shaping the automotive industry of tomorrow. Our recognition of exceptional contributions from talented individuals, such as our “30 Under 40” nominees, reinforces our dedication to supporting the next generation.

In conclusion, at Fix Network, we believe that the future lies in embracing and empowering young talent. Their enthusiasm, innovative thinking, and fresh perspectives provide us with remarkable opportunities for growth. By committing to their development through training, mentorship, sponsorships, and engaging events, we ensure that Fix Network remains at the forefront of the automotive industry, driving toward a bright and prosperous future for all.

To find out more about the ways in which we support our franchise owners or for information on joining our collision care network in Canada, please visit Fixnetwork.com

SATA Canada was happy to welcome Mike Hall from Rust Bros. and J.F. from Killer Kustoms to the company’s Vaughan, Ontario headquarters.

The duo is currently on a cross-country road trip in Mike’s 1970 Chevelle SS convertible from Vancouver to the East Coast. The build can be found on the RustBrosRetos and updates from the road on the killerkustomstv YouTube channel.

Mike and J.F. got the grand tour of the SATA training centre and warehouse thanks to Todd Marshall, business development specialist, and Brian Rigo, warehouse manager. While in the training centre Mike and JF shot segments on SATA’s latest spray gun, the jet X and their new liner cup system, LCS.

SWINGING IN FULL COLOUR

FROM PRECISION SWINGS TO COMMUNITY SUPPORT, BASF CANADA’S GOLF CLASSIC HITS THE MARK

BY WILLIAM SIMMONS

BASF Canada held its annual golf tournament at the Lionhead Golf Club in Brampton, Ontario. The event saw 250 people swing, connect, and compete with one another.

The 2025 BASF Canada Golf Tournament is a much-anticipated highlight for the collision repair community, and this year did not disappoint. Players arrived early, greeted by the buzz of friendly chatter, the aroma of fresh coffee, and the unmistakable scent of freshly cut grass.

With rolling fairways, tricky greens, and hazards strategically placed to keep players honest, the course demanded precision, patience, and a steady hand—not unlike a perfect paint job.

As the day heated up—literally, the baking sun was almost as relentless as a paint booth, while the course tested every ounce of skill—the heat didn’t slow anyone down.

In fact, the group just barely beat a late afternoon rainstorm that had been threatening all day, adding a little extra drama to the tournament’s finish. Beyond the game itself, the event was a chance to celebrate the vibrant collision repair community, step away from the shop floor, and enjoy some well-earned fun.

The tournament wrapped up with an energetic reception and early dinner where winners were crowned and prizes handed out. From longest drives to closest-to-thepin challenges, the competition was fierce but friendly, with plenty of laughs and good-natured teasing. A few lucky golfers walked away with some enviable swag, courtesy of BASF and their commitment to celebrating the pros who keep the collision repair world turning.

Beyond the friendly rivalry and perfect weather, there was a heartfelt spirit of giving back. Attendees were encouraged to bring non-perishable food donations for local food banks, a powerful reminder that the collision repair community not only fixes cars but also supports the people who drive them.

If this year’s tournament is any indication, the future is looking bright, and flawlessly painted, for everyone in the collision repair world. Until next year, keep your swing smooth, your clearcoats flawless, and your spirits high.

Paint | Aftermarket | Recycled | Transmissions & Engines

At LKQ, the “R” in P.A.R.T. stands for Recycled OEM parts. LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its state-of-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills. Engines, Drivetrain, Suspension, Body, Cooling/HVAC, Electrical, Emissions, Exhaust, Audio, Fuel Delivery, Interior, Power Steering, Restraint System Parts and More…LKQ

SHINING BRIGHT

CARSTAR RISE 2025 CONFERENCE SHOWCASED OPERATIONAL EXCELLENCE, LEADERSHIP AND A SHARED VISION FOR THE FUTURE

BY WILLIAM SIMMONS

Neon lights, roaring applause, and a record $110,000 raised for cystic fibrosis—CARSTAR Rise 2025 ended on a high note that perfectly reflected three days of learning, recognition, and community in Toronto. From an ’80s-themed gala to powerful keynotes and hands-on workshops, the conference proved the network is stronger than ever, united by purpose and momentum for the year ahead.

The closing celebration saw franchisees and partners fill the dance floor as the CARSTAR Canada network came together to recognize excellence, leadership, and innovation. Among those honoured were CARSTAR St. Felix/Rawdon as Marketer of

the Year, CARSTAR Miramichi for Operations Excellence, CARSTAR Hamilton Lockwood for Customer Experience/NPS, CARSTAR Doval as Rookie of the Year, Robin Harris of CARSTAR New Minas and CARSTAR Elmsdale with the Ironman Award, and Bill Davidson of Raydar Group with the Vanguard Award. The highest honour went to Mike Cherneta and Kapi Komera of MGM Auto Group, named Franchisees of the Year for their remarkable journey from employee roots to building a seven-location MSO that embodies the spirit of Rise.

Zone directors Collin Welsh and Andrew Northrup had opened the conference by welcoming attendees and setting a tone of

optimism and ambition. Brand president Sabrina Thring followed with an executive update that was both personal and forwardlooking, beginning with her “why” and passion for leading the brand. She reinforced CARSTAR’s vision, mission, and values while outlining key projections for 2025, including unit growth, DRP expansion, OEM certifications, and an ongoing commitment to fundraising. Looking forward, she highlighted initiatives such as CSAC, Restore the Star, and Green Star Certified, aimed at strengthening performance and delivering an elevated customer experience.

The Hockey Hall of Fame provided a fitting backdrop for the opening evening, where

NHL legend Darcy Tucker joined Dave Foster, SVP of operations and development, for a fireside chat on leadership, resilience, and teamwork. Their conversation drew parallels between success on the ice and in business, setting the stage for a night that also celebrated hockey history. Franchisees and partners connected with Tucker and Doug Gilmour, explored exclusive memorabilia, and enjoyed the chance to build valuable connections across the network.

Learning and collaboration were at the forefront throughout the conference. Breakout sessions gave franchisees practical tools and strategies, from the launch of the CARSTAR Cares sustainability program and data-

driven operational improvements to OEM certification trends, hands-on training with Betag North America, and financial strategies with TD. The vendor expo further showcased the latest innovations and services designed to help franchisees stay ahead in a competitive marketplace.

A highlight of the program was the return of the Bermuda Triangle Panel, moderated by Dave Foster and featuring Brad Green of Raydar Collision Group, Daryl McGrattan of Aviva, Larry Dalli of Nissan Canada, and Collision Repair magazine’s publisher, Darryl Simmons. The panel explored tough issues such as OEM certification, workflow transparency and parts availability, with

candid perspectives on how shops, insurers and OEMs can better align for stronger outcomes.

As the final day came to a close, the mood was one of pride, connection, and shared purpose. “RISE 2025 in Toronto wasn’t just about exchanging ideas—it was about igniting momentum, strengthening our community, and moving forward together,” said Dave Meery, zone director, Atlantic Canada, CARSTAR Canada. That message captured the essence of the event as attendees left Toronto’s Harbourfront with fresh ideas, valuable connections, and renewed energy to continue building on the success of CARSTAR across Canada.

THE FUTURE IS FEMALE

HOW THE WOMEN’S INDUSTRY NETWORK IS CROSSING THE BORDER TO BRING ITS MISSION TO CANADA

BY SADIE MCDONALD

When Janette Tooley first pitched the idea of expanding the Women’s Industry Network into Canada, she was met with hesitation. But that didn’t stop her. As the only Canadian woman on the WIN board in the U.S. at the time, Janette, senior vice-president and chief financial officer at Consolidated Dealers Co-Operative Inc., pushed back, determined to promote the advancement of women in collision repair north of the border.

That vision is now a reality.

A WIN member and volunteer since 2019, Janette currently serves as the organization’s North American treasurer and finance and governance chair. Together, she and Ritu Shannon co-chair the WIN Canada Task Force.

“I was really honoured when Janette asked me to work alongside her to chair the WIN Canada Task Force,” said Ritu, assistant vice-president of the replacement and leisure division at Enterprise Mobility. WIN became part of Ritu’s life four years ago in her role as a member and then later as a volunteer, when she attended her first conference three years ago.

“Our mission is to be the network that drives the advancement of women in collision repair in North America,” said Janette. Founded in 2006 and headquartered in Leesburg, Virginia, WIN is a not-for-profit organization dedicated to supporting women in the collision repair industry.

“Our mission is to be the network that drives the advancement of women in collision repair in North America.”

— Janette Tooley, Consolidated Dealers Co-Operative Inc.

Governed by a volunteer board of directors representing various industry segments, WIN operates a range of initiatives, including scholarship, mentorship and training initiatives, empowering women to thrive.

“We work with women and men across the industry who want to learn how to improve recruitment and retention for female employees,” said Ritu. “Through our focus on attracting, retaining and promoting women, we’re able to sustain an industry dialogue that continues to enhance the marketplace as a whole.”

WIN provides its membership with opportunities for personal and professional growth through industry webinars, training

sessions and networking events for women in a male-dominated field. Members also have access to WIN Connect, a networking and career development program that runs virtual group sessions over a nine- to 12-month period. WIN’s scholarship program helps develop tomorrow’s technicians today, providing a record-breaking 40 scholarships this past year alone.

“This not only helps meet the industry’s key issue of technician shortages by providing tuition assistance, but also real hands-on professional tool sets,” elaborated Ritu. “It gives industry newcomers an immediate opportunity to hit the ground running and gives them a faster track to employment.”

As part of the Canadian expansion, Ritu and Janette are looking into establishing partnerships with vocational trade schools, something they both acknowledge is influenced by the number of provincial entities in place.

“We are hoping to bring a scholarship program across the entire country, so this is really a strategic priority for us in the year ahead,” said Ritu. “We know it’s a lot to take on, but it’s a very important component to WIN Canada. We’re really excited to get this up and running, hopefully in the months to come.”

In 1999, WIN established the Most Influential Women awards to celebrate women

whose industry’s vision and commitment to excellence have enriched the collision repair industry. This initiative honours those for their industry influence, professional

accomplishments, commitment to committees and investment in the future through their willingness to mentor other women, Janette told Collision Repair magazine. More than

100 recipients have been recognized to date.

“These industry professionals serve as shining examples of the array of opportunities that are available in collision repair as well

as a testament to the positive impact that women can have in this and all other fields,” said Janette. “Their exemplary journeys show all women that anything is possible when you put your work in it.”

WIN’s 2025 conference in Orlando, Florida, featured two Canadian winners: Trista Anger from BASF and Renee Sicotte from Marion Auto Body. With more than 70 members in Canada, WIN is actively working to expand partnerships with sponsors, both those already supporting them stateside and beyond.

“We’re excited to look at the different ways that we can leverage those sponsorships that exist here in Canada, as well as identifying Canadian-based organizations that are new to WIN and who want to support the efforts right here across the country,” elaborated Ritu.

Sponsors also receive discounted access to WIN events, providing their employees with the chance to gain mentorship, mentor others in the industry and to share best practices. “Our sponsors get back as much as they give as they support the organization,” concluded Janette.

Ritu has experienced this support firsthand. “Enterprise Mobility has been incredibly supportive of my involvement with WIN; they’re providing me with the

time and resources to attend conferences and participate in committees,” she told Collision Repair magazine.

Earlier this year, WIN held its firstever Canadian regional meetup during the Canadian Collision Industry Forum conference in Toronto, where more than 20 members were in attendance. Likewise, more than 20 Canadian members were in attendance at WIN’s international conference in Orlando.

Upcoming events include a scheduled meetup in Calgary on September 17 around the CCIF Conference, a virtual conference in October for the North American group and the WIN meetup down at SEMA in Las Vegas.

Janette’s journey began with a recruitment invitation from Trista to join WIN’s finance committee. Her first conference in Fort Lauderdale left an indelible mark and is an experience she’s still grateful for today.

“I didn’t really know what to expect back then,” recounted Janette. “But over the years, I’m learning different things that I could bring back to my job. Just being able to have likeminded women to talk to and bounce stuff off of is so important to me. I’ve made lasting relationships and friendships with the amazing women I’ve met, and it’s invaluable to me.”

Ritu’s first WIN conference in Greenville, South Carolina, was a new place full of new experiences. Having just joined WIN as a member prior to the conference, she, like Janette, didn’t really know what to expect. “Enterprise Mobility is incredibly supportive of employees and of WIN as an organization. In fact, they nominated and encouraged me to attend,” Ritu said.

“I remember there was an expert panel and they had speakers from across the collision industry, and I remember learning some technical pieces that were new to me. But the most valuable thing was the networking and the connections that I was able to make with peers, customers and industry leaders from across the U.S. and Canada.”

It’s those connections that make WIN truly special and are at the heart of its expansion into Canada. Rather than viewing the expansion as two separate parts—WIN U.S. and WIN Canada—Janette and Ritu emphasize a unified vision: one organization flourishing across North America.

“It was kind of a slower start to get the ball rolling, but we have great momentum,” said Ritu. “We’ve got some amazing things to come, and we’re really excited about the future of WIN in Canada.”

I30 UNDER 40 A Generation Driving the Industry Forward

n 1985, the biggest movies at the box office were Back to the Future and The Breakfast Club. Compact discs were a brandnew invention, and the average price of gas in Canada was about 50 cents a litre. A lot has changed since then—so much, in fact, that every single honouree in this year’s Collision Repair 30 Under 40 feature was born after those cultural touchstones had already made their mark.

They grew up in a world where the internet wasn’t a novelty but a necessity, where vehicles increasingly relied on computers as much as carburetors, and where collaboration and innovation were as important as experience and tradition. Today, these 30 individuals represent some of the best of a new generation of leaders in Canada’s collision repair industry.

Fixing a collision-damaged vehicle in the 1980s was a very different job than it is today. A shop could pull frames with chains, hammer out panels, and skim body filler without needing to consult a laptop or calibration tool. Electronics were minimal, airbags were still over a decade away from being mandatory, and structural steel was forgiving and things like ADAS were not even a thought on the horizon.

Now, repairing even a modest fender-bender often means working with advanced materials like aluminum and high-strength steel, recalibrating cameras and sensors, and following precise OEM repair procedures. Collision repair has evolved from an

almost mechanical art to a highly technical science—demanding training, investment, and documentation at every stage.

This year’s 30 Under 40 honourees are thriving in that environment. They are the ones embracing change, building businesses that adapt to the demands of modern vehicles, and setting new standards for safety and quality.

Each person on this list was nominated by their colleagues, managers, and industry peers—people who see, every day, the dedication, creativity, and impact these professionals bring to their work. The nominations tell a story not just of technical skill, but of leadership, resilience, and a deep commitment to ensuring vehicles are repaired properly and safely.

From shop floors to boardrooms, from training classrooms to emerging technologies, these 30 under 40 are helping to shape the next era of collision repair. They are embracing the challenges of advanced driver assistance systems, pushing sustainability forward, mentoring the next wave of talent, and building businesses that reflect the values of their communities.

This feature is not just a recognition of what these professionals have achieved so far—it is also a reminder of the bright future ahead for the industry. Collision repair has always been about more than fixing cars. It’s about restoring safety, building trust, and moving people forward. And with this new generation stepping up, the industry’s future looks to be in capable hands.

BY MACKENZIE GRANT

ICOLIN BAILEY

“In my current position as an appraiser, I stop into the shop from time to time and I have seen Colin mentoring the younger techs. He is a great mentor. Colin was in the top three of all the students I ever had. He is humble but a great tech and I’m sure, a valued employee at Excellence.”

t only took one tour of a high school auto shop for Colin Bailey to realize he had found something different. He was in eighth grade, visiting Toronto’s Danforth Collegiate and Technical Institute on a school tour.

“I clearly remember walking into the shop and seeing all the different vehicles in different states of repair. The shop was small with all the tools and equipment utilizing as much space as possible. It was like a mad scientist’s lab gone Mad Max,” said Colin.

He went on to attend Danforth, where he competed in car painting at Skills Canada. He took home a gold medal and an award for the highest overall mark. There, he also met William “Bill” Speed, the teacher who would become a lifelong mentor.

“Bill Speed instilled a sense of accomplishment and confidence in me, taught me valuable and transferable skills and has gone out of his way to help me multiple times throughout my life,” said Colin. “I have been successful in my career path because of that foundation started in high school.”

Now an autobody appraiser with Action Appraisers and chair of Skills Canada’s Autobody division, Bill nominated Colin for his perseverance in the trade and his efforts to guide the next generation.

“In my current position as an appraiser, I stop into the shop from time to time and I have seen [Colin] mentoring the younger techs. He is a great mentor,” said Bill. “The last time I was there, we were talking with one of the young techs and I said that Colin was in the top three of all the students I ever had. [Colin] tried to shrug it off. He is humble but a great tech and I’m sure, a valued employee at Excellence.”

Excellence Auto Collision is where Colin now works as a technician. He still volunteers with Skills Canada and makes time to support new techs entering the industry. One apprentice in particular stands out.

“A little over a year ago I helped to train a co-op student in our shop, and got him going in his apprenticeship when he was done with school,” said Colin. “This young man is now about to go to Shanghai

for the WorldSkills competition representing Canada! He has grown and evolved in such a short time and he has the X factor and has put in the work to get there. I like to think that I played a role in helping him with the foundation that he’s built upon. That’s what I’m most proud of, igniting a fire and passing the torch.”

Colin believes one of the biggest barriers to trade careers is perception. Collision repair, he said, is far more complex—and fulfilling—than most people think.

“A misconception about most trades is we’re all low IQ troublemakers that couldn’t sit still in school and learn!” he said. “There are some incredibly talented people in the trades. The trades can earn you a very competitive salary and afford you the life you want, as long as you’re willing to work for it!”

MIKE BEIER

BY MACKENZIE GRANT

The office wasn’t much—more closet than workspace—but in 2008, it was enough to convince Mike Beier to take a chance on CARSTAR. What began as an unlikely starting point has since shaped nearly two decades of his career in collision repair.

“I didn’t get into it on purpose. I didn’t seek it out,” he said. “I graduated in the spring of 2008 in Hamilton, and I just so happened to have a job interview at CARSTAR, which was actually to be a data analyst. Then they said, oh, we’ll call you. And then they called me that night and said, can you come in tomorrow? We want to interview you for another job that we have, which was procurement specialist.”

Though he liked cars, Mike knew little about collision repair. “Even coming out of business school, what they taught at university was not real world stuff,” he said. “So I drank from the fire hose really quickly there, and had the opportunity to learn from, I think, two of the pioneers of the space, Sam and Larry, and the rest of the team at CARSTAR at the time.”

After leaving CARSTAR, another opportunity presented itself.

“When I got let go from CARSTAR, they were calling me a couple weeks later saying, hey, we want to chat,” Mike recalls of the call that led him to Consolidated Dealers Co-Operative and, eventually, Consolidated Collision Services (CCS). “I wasn’t really sure if what they were proposing was going to work—it was a startup, and the odds were sort of 50/50 at best. But I thought, hey, what a heck of an experience to get in the meantime, and if it does work out, it’ll be pretty cool.”

Building CCS became a defining chapter over the next 12 years alongside Tom Langton and Sandy Liguori. “It was a lot of hard work in the early days,” he said. “But to build the team that we built at CCS, and then to be able to step away and leave it and then see it performing on its own without me—it’s incredible.”

One milestone stands out: “CCS getting to 100 locations, even though I wasn’t at the helm at that time. I had just handed it off, but I thought, hey, that was a huge milestone,” he said. “I remember getting our first insurance contract. That was the proof of concept of everything. It was like, okay, you can build a network, and you can

“It’s

not really my job to know everything. But talk to your team and talk to your departments. Talk to customers, because their questions are usually sort of common, and you can tell what’s a theme across the industry.”

NOMINATED BY TOM LANGTON, CONSOLIDATED DEALERS CO-OPERATIVE

help shops perform. But can you get the attention of an insurer and get a contract? Because that’s really a legitimizer.”

Mike was 21 when he started at CARSTAR. “I was fresh and had no preconceived notions of anything,” he said. “And I think that was kind of the model that they had. They brought in a lot of people like that and trained them. You can look around the industry today and you’// see a lot of people that went through CARSTAR at the time, they’re all over the place, I think a lot of us owe a debt of gratitude for giving us a start in the business.”

As for staying ahead in a fast-moving, tech-driven industry, Mike focuses on listening. “It’s not really my job to know everything. But talk to your team and talk to your departments. Talk to customers, because their questions and concerns are usually common, and you can tell what’s a theme across the industry,” he said.

Mike’s impact has been recognized by his peers. Nominator Tom Langton of Consolidated Dealers Co-operative highlighted his role in growing Consolidated Collision Services into a national network and noted his recent promotion to President and CEO of Consolidated Dealers as of January 1, 2025. A third-generation automotive professional with 17 years of industry experience, Mike has also served as host of CCS University, a member of the Canadian Collision Industry Forum Steering Committee (2023–2024), and a contributor to Centennial College’s Auto Body Program Advisory Committee.

BY MACKENZIE GRANT

WJENICA BENNETT

“I

think there’s huge value in improving how systems connect and share information. I want to keep building tools and processes that help people spend less time chasing reports and more time making decisions that move things forward.”

hen Jenica Bennett joined AutoHouse Technologies in 2018, she brought a background in kinesiology and strong communication skills into an industry she admits she once knew nothing about.

“I didn’t plan to end up in collision repair,” she said. “I came in with a background in kinesiology, knowing nothing about the industry. What pulled me in was the chance to teach, support people, and help teams grow. Over time, I’ve come to love the fast pace, the people, and the way good data can really drive progress.”

Jenica began her career as a customer service and support representative before moving into roles focused on building and strengthening strategic client relationships. Today, she is the Business Development Manager at AutoHouse Technologies, where she combines her passion for people and process improvement to help shops succeed. Fully bilingual and holding a kinesiology degree from the University of British Columbia, Jenica brings the same energy she has for athletics into her professional life. Based in Vancouver, B.C., she enjoys sharing her love of sport with her daughter.

She was 28 when she entered the industry. “At first, I was just trying to wrap my head around acronyms and systems I’d never heard of,” she said. “Now, I see how much opportunity there is here —not just in the tech or the processes, but in how people adapt and improve every day. It’s way more collaborative and forward-thinking than I expected.”

Jenica points to her role in growing Generis as a career highlight. “Helping grow Generis has been a highlight,” she said. “I’ve loved working with shops and networks to make the platform something they actually want to use, not just something they have to use. Seeing someone get excited because the data finally makes sense to them… that’s the best feeling.”

One challenge she is determined to address is how the industry approaches data. “There’s still a big gap when it comes to turning data into something that’s easy to act on,” she said. “I’m focused on

making that process simpler and more approachable. Whether it’s through training, support, or just making sure the tools are intuitive, I’m always thinking about how to make data less of a burden and more of a boost.”

Her strategy for staying ahead is rooted in listening. “I talk to people. I ask questions, listen to what shops are dealing with, and try to stay open to new ideas. I also look at what’s working in other industries, because sometimes the best ideas come from outside your own bubble.”

Looking ahead, Jenica sees opportunity in improving connectivity. “I think there’s huge value in improving how systems connect and share information. I want to keep building tools and processes that help people spend less time chasing reports and more time making decisions that move things forward.”

COLIN BRAND

BY MACKENZIE GRANT

Colin Brand didn’t plan on a career in collision repair, but from the moment he stepped into Performance Collision, he started building one.

“Like many individuals in this trade, I stumbled upon a great opportunity,” said Colin. “After relocating from the Ottawa area in my early 20s, I was hired by Performance Collision for an entry-level position as a detailer. Within a few months, I realized that this was the right career path for me.”

In the years that followed, Colin advanced quickly. He first started as an estimator, then became a repair planner and then became a general manager in 2023. His nomination came from Swav Pietras, a long-time colleague who has watched his career from day one.

“Colin started in the company washing cars and now he’s the GM of the body shop,” said Swav. “He is breaking every record ever done, and the morale in the company is refreshing.”

Now leading a high-performing team, Colin credits his coworkers for inspiring him to raise the bar.

“I have numerous moments in my career that fill me with pride, but leading this amazing team of highly skilled individuals tops the list,” said Colin. “We have a fantastic group of technicians and employees who strive to be the best versions of themselves. Our goal is to be leaders in the industry.”

For Colin, great leadership begins with making sure his team has what they need to succeed. That includes fostering technician morale, investing in the best available tools and equipment and creating a work environment where people feel supported.

“Collision repair facilities are only as good as their technicians,” he said. “We aim to provide technicians with the best tools available and ensure that their work environment meets their needs effectively.”

As vehicle technology continues to evolve at a rapid pace, Colin has focused on training and education. With ADAS systems now standard in many models and EVs entering the mainstream, the technical side of collision repair has changed. Colin’s team has evolved with it.

“Colin started in the company washing cars and now he’s the GM of the body shop. He is breaking every record ever done, and the morale in the company is refreshing.”

“Our facility continuously reviews repair procedures to ensure we are repairing vehicles according to the manufacturer’s specifications, while also paying special attention to the calibrations and initializations required,” said Colin.

He hopes more young people come to recognize the complexity and opportunity within the industry.

“It is often thought that traditional collision repair techniques are still in use,” said Colin. “However, the reality is that collision repair involves much more than just filling dents with filler and then priming and painting the vehicle.”

Looking ahead, Colin sees that more shops should be preparing for self-driving and electric vehicles. He’s determined to keep his facility up-to-date in order to stay ahead.

“The collision centres that will succeed in this transition will be the ones that equip themselves to service these types of vehicles,” he said.

Recognition on Collision Repair’s Top 30 Under 40 list feels like both a milestone and a motivator. While the acknowledgement is meaningful, Colin remains focused on what’s next. His sights are set firmly on growth and learning for his team, for the shop and for the evolving industry they’re helping to shape.

BY SADIE MCDONALD

JJEFF BROWN

“He successfully balances operational efficiency with community responsibility, demonstrating that modern collision repair leaders can excel in both business operations and community engagement.”

eff Brown’s pursuit of a career in collision repair began with his grandfather, the manager of a body shop in Niagara Falls for nearly 40 years, who would take Jeff to the shop on the weekends to ride in the tow truck. After finishing school, Jeff started his career working with his grandfather and after working with CARSTAR Canada and AkzoNobel is now the general manager at Don-Mor Automotive Group, overseeing all of the businesses under the Don-Mor Automotive Group umbrella.

Jeff was nominated for 30 Under 40 by Don Morton, the founder of Don-Mor Automotive Group. “He successfully balances operational efficiency with community responsibility, demonstrating that modern collision repair leaders can excel in both business operations and community engagement,” said Don. “At age 31, Jeff represents the kind of leader the collision repair industry needs—one who can bridge traditional values with modern approaches while maintaining strong community connections.”

It’s those early years working with his grandfather that Jeff is most proud of, a time when he says he was fortunate enough to learn the old-school way of doing things first. “When I started, we still had ledger books, carbon copy work orders and faxed supplement sheets to insurance companies,” said Jeff. “When he retired, I ultimately moved on and forged my own path, but the early years of my career working with my family are some of my most cherished moments.”

Jeff believes the industry’s understanding of ADAS is just scratching the surface. “A very large percentage of shops are still struggling to identify when these operations are needed and are often overlooking them,” Jeff said. “Because of this, insurers are faced with inconsistency— they’re not sure why a calibration is necessary when the last five estimates they looked at for a similar repair didn’t include a request for that operation.” To help raise industry awareness, Jeff will be moderating a panel at CCIF in Calgary featuring ADAS experts this fall.

To stay ahead of the curve, Jeff dedicates time to education, relying on industry associations for technical information, independent

training groups and information directly from OEMs. “It’s also more important than ever to spend time working on soft skills—leadership training for you and your staff to exercise your people management skills is critical,” he said.

Jeff was appointed to the 2025 CCIF Steering Committee and has an ASE B6 Collision Damage Analysis & Estimating certification. Beyond this, he remains committed to the community through an active partnership with the Humane Society London & Middlesex.

“His rapid career progression, technical knowledge and commitment to both operational excellence and community involvement make him an outstanding example for the next generation of industry leaders,” concluded Don.

For Jeff, future opportunities in the collision repair industry depend on stakeholders working together. “If any of the industry’s stakeholders start working in a silo, we won’t be able to move forward at the rate we need to, and we will fall behind,” said Jeff. “It’s ultimately all about collaborating with people; there’s no room for pride and ego in this next chapter.”

PAUL CARROBOURG

BY SADIE MCDONALD

Paul Carrobourg’s career in collision repair began accidentally when he was first introduced to the industry at his after-school job at a collision repair centre in rural Saskatchewan. He chose to enter the collision repair apprenticeship program instead of attending university, and this sparked an appreciation for the craft and awareness of the opportunities that lay ahead.

Paul was nominated for 30 Under 40 by his colleague, Gino Gauthier, the national manager of Sales and Distribution at PPG Canada. “Paul has excellent people skills and is a team player,” said Gino. “He has a holistic approach to business decisions and adapts quickly to a rapidly changing business environment.”

Paul began his career as a collision repair technician, and he has held many roles along the way. He earned his Red Seal in Collision Repair & Refinish in 2013, followed by Blue Seal Journeyperson status in 2016. He joined PPG as a territory manager for Saskatchewan in 2018, then took on the British Columbia territory the following year. Today, he is PPG’s regional manager for Western Canada. “Over time, my motivation has evolved with various progressions, from simply gaining employment, a commitment to mastering the craft and now contributing to the industry and the market I serve,” Paul said.

Gino credits Paul’s broad knowledge of the automotive industry to the various positions Paul has held, taking on increased scope and responsibilities with each one. For Paul, achieving Blue Seal journeyperson status was a career moment he’s particularly proud of. “This accomplishment not only recognized the technical expertise but encouraged me to pursue further education in business-related post-secondary studies, complementing my collision repair skills,” Paul said. “Beyond personal achievements, as a leader, some of the most rewarding moments come from seeing the individuals that one manages and mentors succeed and advance in their own careers.”

Paul sees workforce capacity as one of the industry’s biggest hurdles, a challenge that he addresses by leveraging the products, systems and tools that PPG has pioneered. Such examples include

“Paul

has excellent people skills and is a team player. He has a holistic approach to business decisions and adapts quickly to a rapidly changing business environment.”

“supporting technicians with tools such as PPG’s VisualizID digital colour matching technology or leveraging the PPG Moonwalk as a digital twin to support mixing paint,” he said.

For Paul, growth means maintaining a curious and open mindset. “I believe it’s important to engage not only with content and professionals within the collision repair industry but also to draw insights from diverse fields of business and life,” he elaborated. “Since disruption is a constant factor, understanding what is behind the change—not just isolated events—is key to effectively anticipating and adapting to industry developments.”

Looking ahead, Paul is focused on ongoing digital transformation and automation across all areas of business. “My mission is to play an active role in shaping this future by leveraging the resources and strategies I have developed as both a technician and a business leader to support effective change management,” said Paul. “I am committed to driving forward-looking initiatives and implementing innovative solutions that set us apart and address challenges others may not yet be tackling.”

BY MACKENZIE GRANT

KKENNETH CHAVEZ

“Being a second-generation operator, my inspiration is drawn from my father. Having seen how hard he has worked to achieve where we are today has inspired me to continue the legacy and see where I can help take the business in the next 30 years.”

NOMINATED BY COLLEAGUE / PART OF NETWORK

enneth Chavez stands out as a second-generation shop owner with a clear mission: elevate the industry through leadership, innovation and legacy. He operates the Chavez Auto Group, overseeing five locations across southern Ontario—Waterdown, Hamilton Midtown, Hamilton Lockwood, Cambridge and Cambridge Appraisal.

“Being a second-generation operator, my inspiration is drawn from my father,” said Kenneth. “Having seen how hard he has worked to achieve where we are today has inspired me to continue the legacy and see where I can help take the business in the next 30 years.”

While he didn’t initially plan on joining the family business, the early memories Kenneth made in the shop planted seeds for his eventual career. Though he once envisioned a future as an accountant, the idea of hands-on leadership proved more exciting.

“I always knew I wanted to do something in the business field. In high school, my aspiration was to become a CPA and work at a firm,” said Kenneth. “Little did I know I would enjoy the overall operations of the family business—learning it all from my father was a plus. Some of my earliest memories would be running around the shop we used to own in St. Catharines. I would have been around eight years old, and loved to be in the mixing room, looking at all the colours and matching the spray out cards.”

To recognize his contributions in both business and community, Kenneth was nominated by CARSTAR corporate for Collision Repair magazine’s 30 Under 40. Under his leadership, the LC CARSTAR Group has expanded services, partnered with UniglassPlus locations and launched unique hiring campaigns—like sponsoring a racecar at Flamboro Speedway to attract automotive talent.

One initiative that stands out in Kenneth’s career is his team’s charitable work. In 2024, his stores became one of CARSTAR’s top fundraisers for cystic fibrosis, raising nearly $20,000 through a longstanding community carwash event.

“A moment I am particularly proud of would be when our group

of stores became one of the top CARSTAR fundraisers for cystic fibrosis in 2024. As business owners, we are only as strong as our community. Having the opportunity to give back whenever we can is something I am very proud of,” said Kenneth.

That same community spirit guides his response to one of the industry’s biggest challenges: attracting new talent.

“One challenge the industry is currently facing is a shortage of skilled labour. I have been involved in career fairs hosted by local colleges and universities, as well as Skilled Trades Ontario which is catered to exposing elementary and high school students to the trades,” said Kenneth. “My goal is taking advantage of these fairs to speak to the students and educate them on how necessary the trades are—specifically collision repair.”

“A huge misconception about collision repair is that it is not a ‘professional’ industry… Collision repair is highly demanded, high paying, and deeply skilled.”

“The greatest opportunities for growth and innovation in collision repair lay in technology advancement and collaboration… Through collaboration we learn from each other and elevate the industry together.”

We’ve been proud to be part of the CARSTAR team since 2014. The brand’s strong visibility and trusted reputation have been key drivers in growing our repair volume and revenue, enabling us to expand our shop several times. The ongoing support from CARSTAR — across certifications, marketing, training, and more, has been essential to our continued success and growth.

– Patrick Flibotte, owner of CARSTAR Charlesbourg

BY MACKENZIE GRANT

FMIKE CHERNETA

“Mike prioritizes team growth by hosting training sessions, such as estimate training for their estimators across all locations, ensuring consistent high-quality work across [the] business.”

NOMINATED BY COLLEAGUE / PART OF NETWORK

or Mike Cherneta, collision repair isn’t just a career—it’s a calling rooted in community.

He didn’t fall into the industry by chance. His father introduced him to the business, and like many others in the trade, Mike began in the detail bay. What followed wasn’t just a climb—it was a transformation. Today, he’s the co-owner of MGM Auto Group, overseeing nine CARSTAR and four Uniglass Plus locations alongside partner Kapi Komera.

“What started as a drive to build something sustainable has evolved into a mission to transform how customers experience collision repair,” said Mike. “Early on, I saw a gap—people weren’t just looking for repairs, they were looking for trust, transparency and peace of mind. That realization shaped our entire approach at MGM Auto Group: work harder, move faster and never lose sight of the people behind every key drop-off.”

That people-first mindset has made Mike a standout in his network. He was nominated by CARSTAR Corporate, who pointed to Mike’s dedication to development of both teams and communities.

“[Mike prioritizes] team growth by hosting training sessions, such as estimate training for their estimators across all locations, ensuring consistent high-quality work across [the] business,” said a representative from the company.

Ask Mike what he’s most proud of, and he doesn’t list numbers, square footage or volume. Instead, he talks about the people who make the shops what they are.

“Seeing frontline team members rise through the ranks, taking ownership of their roles and becoming leaders in their own right–that’s the real win,” said Mike. “Every successful shop opening or franchise transition is a result of long hours, relentless problem-solving and a team that refuses to settle for ‘good enough.’ It’s that grit and shared pride that fuels me.”

Still, he’s clear-eyed about the challenges. With rising costs, increased OEM complexity and growing customer expectations, there’s no coasting in collision.

“It’s not just about internal cost control–we’re also educating customers and insurance partners about the value behind the numbers,” he said. “When you focus on doing the job right the first time and building trust throughout the repair process, you reduce rework, improve satisfaction and create long-term efficiency. Rising costs are real, but the answer isn’t cutting corners—it’s working smarter, being more transparent and always keeping customer experience front and centre.”

Looking ahead, Mike sees possibility in smart consolidation and meaningful modernization.

“I see opportunity in digitizing the customer journey, standardizing quality across locations and leveraging data to improve cycle times and outcomes. My role is to keep pushing forward–to build a network that sets the bar higher for what customers and employees should expect in this industry.”

He also believes in sharing that story beyond shop walls.

“It’s a highly technical, dynamic and deeply rewarding field,” said Mike. “Modern collision repair combines engineering, diagnostics, customer service and business acumen. There’s room to grow a career here—not just a job—and we need to do a better job telling that story to the next generation.”

GLENDON CO

BY SADIE MCDONALD

Glendon (Glen) Co’s passion for cars began in childhood when he would spend countless hours watching vehicles pass by his street, captivated by their form and movement. His fascination was influenced by his mother who worked in the automotive industry, and Glen found himself drawn back to that early love after university. So, he returned to school to study auto body repair. “From the first day, I knew I had found my place,” said Glen. “I fell in love with the hands-on work, the precision and the satisfaction of restoring something to its former glory.”

Glen was nominated for 30 Under 40 by his mentor, Rob Gargaro, who is now a trainer for Area 22 Training Centre after a 35-year career as a body technician. “Glen was my apprentice for four years and went on to be a fantastic body technician and shop owner. After only 10 years as a body technician Glen went into a partnership with Fred Cutone at BMC Auto Collision Inc. and is doing very well,” said Rob. “I am very proud of him.”

For Glen, owning his own shop has been a dream come true. “It’s more than just a business,” he said. “I hope it serves as a source of inspiration for the next generation of car enthusiasts who, like me, want to turn their passion into a lifelong craft.”

As his proudest accomplishment, it marked a full-circle journey from student to business owner. “As an owner, some of my most fulfilling moments come from tackling complex repairs and being able to return a vehicle to a client with complete confidence that it’s road-ready and safe,” said Glen. “Knowing I’ve restored not just their car, but also their peace of mind, is incredibly rewarding, and that’s what drives me every day.”

Glen doesn’t shy away from the number of ongoing challenges facing the automotive industry, such as trade tensions, supply chain disruptions, rapid technological transitions and the shift toward electrification. However, these don’t faze him. “The key to navigating these changes is staying informed and adaptable. Whether it’s through continued education, attending seminars or keeping up with current

“Glen was my apprentice for four years and went on to be a fantastic body technician and shop owner. After only 10 years as a body technician Glen went into a partnership with Fred Cutone at BMC Auto Collision Inc. and is doing very well. I am very proud of him.”

events, staying engaged is essential,” he said. “That’s why I prioritize certified training directly from car manufacturers—it ensures I stay current and capable of meeting evolving standards and expectations.”

While Glen’s shop is small and independent, he and his team use AI-powered tools. “Artificial intelligence is starting to change how we do things, from damage assessments to estimating repairs more accurately and quickly,” said Glen. “While we may not have the same resources as larger operations, we can still leverage AI-powered tools to improve efficiency and customer service.”

In addition, Glen focuses on continuous training and staying current with manufacturer certifications. “There’s huge potential in getting certified for newer vehicle systems—like electric vehicles and advanced driver-assistance features,” he said. “Cars are getting more complex, and customers are looking for shops they can trust to handle those systems properly.” For Glen, this isn’t a burden—just a labour of love.

GABRIEL CHIAPPETTA

“Over the past year, Gabriel has proven himself to be a true driver of change, consistently seeking efficiencies in systems and processes that enhance our operations and position us for long-term success.”

BY SADIE MCDONALD

No two days at work are the same for Gabriel Chiappetta. From mixing paint to overseeing the operations of multiple locations, there’s always something new for him to learn. In high school, Gabriel began working at the family business, CHC Paint and Auto Body Supply, where he discovered its various aspects, including operations, marketing, analytics and sales. This inspired him to pursue a career in collision repair, and after he completed his commerce degree at the University of Ryerson, Gabriel continued working at CHC.

Gabriel was nominated for 30 Under 40 by his colleague, Adam Berube, manager of digital development at CHC. “It is with great enthusiasm that I endorse Gabriel Chiappetta for his outstanding contributions to CHC,” said Adam. “Over the past year, Gabriel has proven himself to be a true driver of change, consistently seeking efficiencies in systems and processes that enhance our operations and position us for long-term success.”

A proud moment for Gabriel came in 2022 when he attended his first PPG Platinum Conference in Las Vegas. “I was able to experience many great moments with our team and see how great of an impact we have as a Canadian platinum distributor!” Gabriel said. For Adam, Gabriel has been a primary source of support for their team. “Gabriel’s ability to identify and nurture talent has resulted in the promotion of multiple managers and staff into new roles, reflecting his commitment to fostering a culture of growth and opportunity within CHC,” he said.

The industry isn’t without its challenges, especially when it comes to the rising cost of goods. “As a distributor, we are constantly working with our vendors and body-shop owners on how to optimize their products to get the full value,” Gabriel said. “We have been working with 3M and PPG to encourage body shop owners to use technologies like RepairStack and Moonwalk to minimize costs and make operations more efficient by capitalizing on charging for the products that are used on each repair through billing and inventory systems.”

Gabriel knows that utilizing new technologies is vital for success. According to Adam, Gabriel has played a “pivotal role” in launching their stand-alone digital department. In fact, Gabriel has helped develop a company-wide intranet and a client-facing ordering portal, implemented GPS tracking and reevaluated CHC’s client delivery systems.

For Gabriel, educating others is paramount. “It is our job as a distributor to teach operators how to use these systems to the best of their abilities and improve the standard operating procedures,” he said. “Providing education on how to use these systems properly will be the most important selling piece because they only work as well as the people operating them.”

Looking ahead, Gabriel sees the Canadian market vastly changing to a banner model. “Being able to retain and expand with the market will allow us to provide the service we deeply pride ourselves in,” he said. And that is something Gabriel and the CHC team are more than ready to do.

DIGITAL TRANSFORMATION

Driving Efficiency and Insight at CHC Paint

CHC Paint’s Digital Department, spearheaded by the innovative leadership of Adam Berube and Adriano DiFabio, and significantly supported by Daniel Chiappetta, has been instrumental in revolutionizing the company’s operational efficiency and strategic insights. Their extensive work focuses on developing and maintaining bespoke digital tools that streamline processes across various departments, ultimately enhancing productivity and profitability.

A primary area of impact is the support provided to the administration and operations teams. The Digital Department has developed sophisticated digital tools designed to automate routine tasks, optimize data flow, and reduce manual errors. These tools have led to a noticeable improvement in workload management, allowing administrative staff to dedicate more time to critical tasks and less to repetitive data entry or reconciliation. For the operations team, the digital solutions have provided product tagging of inventory, easier product ordering logistics, and maintenance schedules, facilitating more informed decision-making and quicker responses to operational challenges. This digital infrastructure acts as the backbone for smoother, more efficient day-to-day operations at CHC Paint.

Beyond internal operational improvements, the Digital Department plays a crucial role in empowering the sales and business development teams. They have developed a proprietary tool known as the Product Capture Report (PCR). The PCR is a powerful analytical instrument that meticulously tracks and categorizes product sales data. By leveraging the PCR, sales and business development professionals can identify significant gaps in sales volume, pinpointing areas where market penetration may be lacking or where specific product lines are underperforming. This granular insight allows for targeted sales strategies and more effective resource allocation, leading to a proactive approach to market opportunities and a reduction in lost sales potential.

Furthermore, CHC Paint’s commitment to customer success is evident in the detailed Customer Analytics Report provided by the Digital Department. They create comprehensive reports for customers, allowing them to monitor their spending and paint usage across various monthly or quarterly timescales. These analytics empower customers to gain a deeper understanding of their consumption patterns, ensuring they are optimizing their paint usage and achieving the best possible value for their investment. This proactive approach to customer service not only strengthens client relationships but also reinforces CHC Paint’s position as a valuable partner in their customers’ success. Through these multifaceted digital initiatives, the Digital Department at CHC Paint continues to drive innovation, efficiency, and data-driven decision-making across the entire organization and for its valued customers.

MADDIE CUNNINGHAM

BY SADIE MCDONALD

Maddie Cunningham’s auto body career has been marked by milestones, from graduating from an apprenticeship program at the top of her class to using her earnings to purchase a home. A stand-out technician and ambassador of apprentices and women in trades at Fix Auto Sherwood Park, Maddie has been described as “a true face of the auto body industry” and “a role model for the next generation entering the trade.” Maddie was nominated for 30 Under 40 by her colleague, Scott Koughan, the owner of Fix Auto Sherwood Park and Fix Auto Sherwood North. Collision Repair magazine spoke with Maddie to learn about her journey as an auto body technician.

From a young age, Maddie’s attention to detail and love of working with her hands inspired her to pursue collision repair work. After realizing she could make a career out of the industry, she began working as a detailer and led the parts department before going to school to become a technician. After graduating, Maddie was an educator in the Fix Auto Sherwood Park apprenticeship education program and taught more than five technicians—including two women—to become Journeyperson Auto Body Technicians. In addition, she taught Journeypeople how best to train and educate young people entering the trade, an achievement Scott said is “fundamental in the future of the trade and Fix Auto Sherwood Park’s success.”

For Maddie, repairing and reversing vehicle damage to preaccident condition is what keeps her excited about coming to work and makes each job a new challenge. She credits the management team at Fix Auto Sherwood Park for instilling confidence in her through the positive feedback and support they provided during her apprenticeship.

In attending many registered apprenticeship program speaker sessions, Maddie “highlights the value of the industry and importance of an Auto Body Technician’s career,” noted Scott in his endorsement of Maddie’s natural leadership abilities and her success in breaking down the traditional barriers in the trades.

“Maddie shows how powerful it is to lead with authenticity and passion. She’s a reminder that talent thrives when it’s supported by drive, mentorship and a commitment to excellence.”

As a female technician who completed an apprenticeship program, Maddie recognizes the challenges of smaller apprenticeship class sizes and the lack of female technicians in the industry. That’s why she’s committed to showing students what’s possible by sharing her story and career goals when speaking at schools. Maddie’s eagerness to learn keeps her ahead of the curve, and through Fix Auto, she has had the opportunity to attend welding, glue pulling and aluminum repair courses.

But the knowledge doesn’t stop with Maddie, who hopes to shape the apprentices of the future. “The collision repair industry is undergoing rapid transformation driven by changes in vehicle technology, consumer expectations, sustainability and longevity goals,” said Maddie. “I see great opportunities in learning these new technologies to be able to teach the younger generation what I’ve learnt throughout my career.”

Maddie’s curiosity and innovation are qualities Scott hopes other professionals can learn from. “Maddie shows how powerful it is to lead with authenticity and passion,” he said. “She’s a reminder that talent thrives when it’s supported by drive, mentorship and a commitment to excellence.”

PRISCILLA DHAUSSY

“From best-in-class digital strategies, use of social media to attract young people and her commitment to inclusion, Priscilla’s leadership is a key contributor to the long-term sustainability of our industry.”

BY SADIE MCDONALD

Priscilla Dhaussy ensures customers know they’ll be treated with care. As CSN Collision’s Director of Marketing and Communications, Priscilla entered the collision repair industry “by chance,” kickstarting a successful career that has built a strong and consistent brand reputation for the company.

Priscilla was nominated for 30 Under 40 by her manager, Sean Donaldson, senior vice-president of business development and marketing at CSN Collision. “Priscilla’s passion for our industry is infectious, and her contributions to CSN Collison’s licensees and the entire collision repair channel are invaluable,” said Sean. “From best-in-class digital strategies, use of social media to attract young people and her commitment to inclusion, Priscilla’s leadership is a key contributor to the long-term sustainability of our industry.”

Before joining CSN, Priscilla held roles at Stellantis in France and the United Kingdom, and later at a Canadian automotive auction company. Priscilla transitioned to working in collision repair after she was drawn to CSN for its positive customer reviews. “In a field that’s often associated with frustration, it was refreshing to see many people sharing good experiences,” she said. “It showed me that CSN genuinely values its customers, and I wanted to be part of a company that puts people first.”

When Priscilla joined CSN, the marketing team consisted of two people, and her proudest achievement was growing that team to a group of six. “I believe that handling marketing internally is more effective than relying on an agency, which is often juggling multiple clients,” she said. Today, CSN Collision has expanded internationally and is now based across Canada, the U.S. and Italy. “I’m proud to be part of a team that’s not only growing but evolving to meet new challenges and opportunities in multiple markets,” said Priscilla.

Priscilla hopes to attract new talent to the industry by modernizing the image of collision repair. “We’ve launched campaigns like ‘Back to School’ and ‘She’s the Drive’ to highlight real people in the trade—

especially women—and show that collision repair offers stable, hands-on and fulfilling careers,” said Priscilla.

Staying informed on the industry’s evolving marketing landscape keeps Priscilla ahead of the curve. “In the shops, AI is increasingly used to assist with repair estimates and streamline operations,” she said. “On the marketing side, we’re also using AI-powered tools to optimize campaigns, track performance and improve SEO.” Priscilla and her team work with shop owners to ensure their “messaging stays relevant, accurate and aligned with the day-to-day reality of the business.”

Priscilla’s vision for the future of collision repair is two-fold. “Looking ahead, I see two key areas for growth and innovation in collision repair: embracing new technologies like AI and increasing certifications that build trust and open doors to more advanced work,” she said. Sean hopes industry professionals can learn from Priscilla’s “focus on performance, strong communication and having a plan B when the unexpected happens.” And for Priscilla, regardless of the future of collision repair, caring for customers will always remain at the centre of her work.

NICHOLAS D’ALESSANDRO

BY SADIE MCDONALD

For Nicholas (Nick) D’Alessandro, business has always been a part of his life. However, it wasn’t until he worked at other businesses that he realized the collision repair industry and his family business was where he belonged. Nick completed his undergraduate degree in business administration at the Ivey School of Business at the University of Western Ontario and a Master of Science in Supply Chain Management at Rutgers University. He was nominated for 30 Under 40 by his colleague, Jessica D’Alessandro, head of marketing and public relations for CSN 427 Auto, CSN Avenue and CSN Heartland.

Nick’s affinity for entrepreneurial learning drew him to the “many multifaceted challenges” of the industry. “Over time, I have seen how much opportunity for improvement still exists in our industry and that motivates me to strive to find ways to get better and make a real impact,” said Nick, who now works in financial business planning at The CSN 427 Auto Group.

Community matters the most to Nick and his family. That’s why a proud moment in his career was celebrating the 50th anniversary of CSN 427’s longest-standing employee. “To see the community he has built around him in this industry, the friends he has made and the positive impact our business has had on his life brought us so much joy,” said Nick. “We want our team members to be proud to work for our brand and be able to build a life with us.”

This is something Nick is already accomplishing. “Nick is a wellspoken leader who is amazing at guiding groups through the shop and speaking on our repair equipment and processes,” said Jessica. “He is trusted by our team members and is a confidant for many, working closely with our HR team.”

One industry issue Nick wants to tackle head-on is how post-repair vehicle value is judged. “Currently, post repair vehicle values are substantially lower than non repaired vehicles and these values are generalized based on the value of the repair and not the quality,” he explained. “I would love to change that outlook and create positive

“Nick is a well-spoken leader who is amazing at guiding groups through the shop and speaking on our repair equipment and processes. He is trusted by our team members and is a confidant for many, working closely with our HR team.”

value for both the owners of the vehicles and the body shops who are putting in the correct work to get those vehicles fixed properly.”

The CSN 427 Auto Group believes that they can stay ahead of the increasing complexity of repairs by partnering with OEMs. “The manufacturers are truly the only ones who can properly tell you how to fix a vehicle correctly, and by partnering with them, we believe we are, and will continue to be, leaders in our industry for repair quality and standards,” said Nick.

Nick wants to be at the forefront of change, and his colleagues applaud him for bringing forward many of the technologies they use today, including their Symach System, management system (Nexsyis), employee recognition platform (Worktango) and phone system (Dialpad). “I truly believe customer-facing technology, alongside exponential improvements in vehicle repair technologies, are the major changes we will see sooner than most people think,” said Nick.

KATE GROGAN

BY MACKENZIE GRANT

When Kate Grogan left hospitality to step into the collision repair industry, she wasn’t sure what to expect. What she found was a career that challenged her, pushed her to keep learning, and gave her the chance to make a lasting impact.

“I came from a hospitality background and reached a point where I wanted something more challenging— something that would really push me,” she said. “At first, I was just excited to be learning something completely new, but over time I found myself really getting into it. What started as a career pivot became something I genuinely enjoy. I get to keep learning, solve real problems, and work with amazing people across the industry.”

Kate joined AutoHouse Technologies at 24, stepping into a world she quickly learned was much more complex than she first imagined. “At the time, I didn’t realize just how many moving parts there were or how many people were involved behind the scenes,” she said. “My perspective has definitely shifted since then. I’ve come to understand how layered the work really is, and I’ve gotten a lot more confident in where and how I can contribute. It’s one of those industries where the longer you’re in it, the more you realize how much there is to learn.”

As she gained experience, Kate found pride in the processes she helped shape. “For me, it’s more internal,” she said. “Over time, I’ve been able to help streamline and build out processes that make our day-to-day a lot smoother. Whether it’s improving how we communicate with shops or finding small efficiencies that save time, those kinds of wins add up. It’s rewarding to know that something I’ve helped implement is making things easier for the team and keeping everything running more efficiently.”

That sense of practical impact drives her focus on one of the industry’s ongoing challenges: the complexity of certification and reporting. “Certification and reporting processes can be pretty overwhelming for shops, especially when they’re already juggling day-to-day operations,” she said. “I’m passionate about closing the

“If I can keep helping make things easier to understand and more practical, for both shops and our team, that’s exactly the role I want to play.”

gap between what’s being asked and what’s truly manageable at the shop level. That might mean breaking things down into clear steps, building out better processes, or simply being a consistent point of contact. Sometimes just having someone there to provide clarity and support makes a huge difference.”

For Kate, staying ahead of industry change is about connection as much as technology. “The more I understand how things are evolving in practice, the better I can adapt and support the people I work with,” she said. “I also lean on my team a lot—we’re always sharing what we’re seeing, what’s working, and what could be better. Tech moves fast, but if you stay curious and keep conversations open, it’s a lot easier to stay ahead.”

Looking forward, Kate sees opportunity in making technology more useful for repairers. “I think there’s a lot of room to make tech work better for shops—not just piling on more tools, but making sure everything actually works together and makes their day-today easier,” she said. “If I can keep helping make things easier to understand and more practical, for both shops and our team, that’s exactly the role I want to play.”

CONNOR JAMESON

“I have been in the collision industry for 40 years now so I have seen a lot, but I have not seen someone like Connor. Our sales were pretty unchanged for about 10 years but since Connor joined our company, our sales have jumped 70 percent.”

BY MACKENZIE GRANT

When Connor walked into the collision repair world, he wasn’t planning to play it safe. Within a few short years at CSN Elite Body Shop in Castlegar, B.C., he’s become known for shaking up the way things are done—blending marketing savvy, technical curiosity and a drive to bring new ideas into the fold.

“He documented career progression pathways for all areas of staff in a collision shop helping us to become the employer of choice in the area,” said Wade, a colleague and mentor at CSN Elite Body Shop who nominated Connor. “I have been in the collision industry for 40 years now so I have seen a lot, but I have not seen someone like Connor. Our sales were pretty unchanged for about 10 years but since Connor joined our company, our sales have jumped 70 percent.”

Connor doesn’t describe his approach as disruptive—just instinctive. “I kind of just find something, do a bit of research, and then I’m like, let’s try that,” he said. “I kind of like to be first, you know. RepairLogic launched in Canada, I saw a LinkedIn post, and like, four minutes later we were signed up. We were number two in Canada. It just seemed like a cool program. We’re not afraid of change.”

That willingness to adopt new systems has helped CSN Elite stay ahead of the curve. Connor has led initiatives like AI estimating tools, EV certifications, and the integration of glass, ADAS recalibration and mechanical services into the business. “We could be scared by it, or we could go buy the ADAS tool,” he said. “So we bought the tool, created the space for it, trained the technicians, and now we do sublets for other shops in the area. That’s another revenue stream.”

Beyond the shop floor, Connor has made it a mission to promote the industry itself. He joined his local community college advisory board, regularly attends career fairs, and even hosts shop “field trips” for collision students. He’s forged links with high schools to allow students to earn graduation credits while exploring collision careers. Bringing young people in, he said, benefits both sides. “I don’t have to feel worried when I bring these high school students into the shop,

because our technicians’ faces almost light up when they get to pass on their knowledge. They get fulfillment from that too.”

For someone who admits he once dreaded public speaking, Connor has also embraced industry leadership roles. In recent years, he’s stepped into panel discussions and events, pushing himself out of his comfort zone. “My natural reaction is like, oh no—clammy, heart racing, like, these people don’t want to listen to me talk,” he said. “But then you get up there, and you just start talking. It’s actually not so bad, and it’s kind of fun.”

Still early in his career, Connor’s trajectory is fuelled by curiosity and a refusal to accept “the old way of thinking.” As Wade put it: “Connor is not limited in vision. He views most things with the idea to make the situation better or more enjoyable.”

BY SADIE MCDONALD

RROB KEMBER

“He doesn’t speak from a place of ego but from a genuine desire to continue the legacy of care and excellence that has been built over generations.”

ob Kember grew up in the collision repair industry. Inspired by his father, the original owner-operator of Centennial Auto Body Ltd, Rob continues his family’s legacy as a managing partner. He leads the CARSTAR Centennial Group, which has been in business for more than two decades and has 11 locations across Atlantic Canada. Rob was nominated for 30 Under 40 by his colleague, Melissa Kwiatkowski, a member of the CARSTAR Canada Corporate network.

Family is at the heart of Rob’s pursuit of a collision repair career. “My father inspired me—not just with his hard work, but with his passion for helping people by repairing their vehicles after a tough day and making them like new again,” Rob said. “As a father of four, I’ve noticed something familiar in my own kids: they want to be like Dad. To them, I’m a hero—someone who can fix anything.”

According to Melissa, this is just one example of Rob’s unwavering commitment to people. “He doesn’t speak from a place of ego but from a genuine desire to continue the legacy of care and excellence that has been built over generations,” she said. When reflecting on his career, Rob didn’t name a moment he’s most proud of, choosing not to dwell on achievements. Instead, he credits the humbling moments in his life for shaping him the most.

One of the most pressing challenges Rob is working to solve is the increasing complexity of vehicle calibrations. “Performing proper repairs that meet OEM standards often requires advanced calibrations, which can lead to significant delays,” said Rob. “The question is: who can perform them accurately and quickly?”

To address this, the CARSTAR Centennial Group has invested in bringing calibrations in-house. “That means purchasing the right equipment, training our technicians and extending that training to insurance partners and shop owners,” explained Rob. “This approach strengthens our partnerships and ensures a higher standard of service across the board.”

When it comes to staying ahead of the curve in the industry, Rob’s approach is a practical one. “What’s more realistic—and essential—is staying at the crest of the wave, effectively managing the vehicles and technologies currently in our market,” he said. As such, Rob stays connected to every part of the industry “by being hands-on in the shop, staying current with OEM repair procedures and continuously challenging our suppliers to introduce new tools, equipment, materials and processes.”

While Rob notes that growth can take many forms, he sees significant potential in diversification to improve the overall performance and efficiency of the collision centre while positively contributing to gross profit and the bottom line. Rob’s innovation isn’t just a means to an end; it’s a way to turn ideas into action and something Melissa hopes other professionals can learn from him. “He shows that success in this field isn’t just about fixing vehicles; it’s about running a business with integrity, investing in your people and embracing the tools and resources that elevate the standard of care and service.”

BY MACKENZIE GRANT

IKAPI KOMERA

“Kapi’s strength lies in his hands-on approach and deep understanding of daily operations. Starting in the detail bay and rising to co-owner, he’s built a future focused on quality and teamwork. His leadership drives consistent results and inspires those around him.”

n 2013, Kapi Komera was teaching French and looking for a summer job. He landed one as a detailer—and never left.

What began as a temporary gig quickly evolved into a full-fledged career path. Kapi moved through the ranks: parts manager, estimator, office manager and production manager. He currently serves as co-owner of MGM Group, which, in partnership with Mike Cherneta, operates nine CARSTAR locations across the GTA. In addition, MGM Group owns four Uniglass Plus locations.

“From day one, I was motivated by the potential to grow through hard work,” said Kapi. “Over time, that motivation evolved into a drive to modernize our shops, build strong teams and lead a group that consistently raises the bar in our industry. My passion now lies in making our facilities the best in class–technically, culturally and operationally.”

His dedication hasn’t gone unnoticed. Kapi was nominated for Collision Repair magazine’s 30 Under 40 by Colin Welsh, zone director at CARSTAR, who praised his hands-on leadership style and his rise from the shop floor to the boardroom.

“Kapi’s strength lies in his hands-on approach and deep understanding of daily operations,” said Colin. “Starting in the detail bay and rising to co-owner, he’s built a future focused on quality and teamwork. His leadership drives consistent results and inspires those around him.”

That leadership has helped transform the MGM Group’s facilities into one of the highest-performing multi-store operations in the region, an achievement Kapi says is a career highlight.

“Seeing our shops certified by major OEMs, reaching new production targets and building a team that thrives in a culture of accountability and excellence is incredibly rewarding,” he said.

Kapi’s future-focused mindset extends beyond his team. He actively seeks out new tools, software and OEM repair procedures to keep operations modern and adaptable in an industry that never stops moving. But innovation brings challenges, too.

“The rising cost of labour and materials can make it difficult to stay competitive while maintaining quality,” said Kapi. “By building disciplined, performance-driven teams and focusing on long-term sustainability, we’re able to stay competitive without compromising on quality or customer experience.”

At MGM Group’s facilities, the future is clean, paperless and powered by smart systems. Waste management, recycling and eco-conscious materials aren’t afterthoughts, they’re pillars of the business.

“We’ve had tremendous success bringing in individuals with no prior experience and training them to meet today’s standards,” said Kapi. “We prefer to hire based on attitude and work ethic, then provide the tools and structure they need to succeed in this new generation of collision repair.”

As for the road ahead, Kapi has a clear destination in mind–and he’s determined to reach it.

“I want to lead the charge in turning body shops into tech-forward service centres–where quality, speed and customer experience are elevated by smart systems and strong leadership,” he said. “My role will be to keep pushing innovation and developing the next generation of industry leaders.”

JUSTIN KLAPRAT

BY SADIE MCDONALD

With eight years in the collision repair industry, and just three of those as a general manager, Justin Klaprat has already made a name for himself as a top performer at Boyd Autobody & Glass. Justin was nominated for 30 Under 40 by Trista Klyne, market manager at Boyd Autobody & Glass. Beating his sales and EBITDA budgets every month, Justin “consistently goes above and beyond, demonstrating exceptional leadership by exceeding expectations in his role,” said Trista.

The collision repair industry has always been a part of Justin’s life, as his father has been a collision manager for more than 30 years. “It provided a quality living that allowed for a family balance that I am now able to achieve with my two young girls,” said Justin. “What motivates me now is the ability to help people out in a time of need. We work in an industry where if people are lucky they will never need us at all, so being able to guide them in a stressful situation and provide exceptional service is something that motivates me every day.”

For Justin, “people are the lifeblood of the collision repair industry.” It then comes as no surprise that a moment of pride in his career was “being able to keep all staff employed throughout COVID, while having the flat rate technicians make at least straight time.” Trista recognizes Justin’s heart for people too. “He prioritizes the development of his team members, offers constructive feedback and consistently delivers outstanding results,” she said. “His dedication to achieving organizational goals and enhancing team performance makes him an invaluable asset.”

Justin is eager to demystify the rapid growth of vehicle technology and accident avoidance systems in the collision repair industry. “Not only are cars getting into less accidents, but when they do, repairing them is becoming infinitely more complicated,” Justin told Collision Repair magazine. “We are always looking for ways to streamline repair procedures while also making sure that the repairs are done in a quality manner with the customer’s safety being our top priority.”

“He prioritizes the development of his team members, offers constructive feedback and consistently delivers outstanding results. His dedication to achieving organizational goals and enhancing team performance makes him an invaluable asset.”

According to Justin, staying ahead of these changes means taking a proactive approach: “Because things evolve so rapidly, you can’t fall behind because by the time that you are caught up, you are already behind again.”

The rapid evolution of the industry means that Justin sees the greatest opportunities for growth in developing “new and innovative ways to repair vehicles instead of replacing parts all of the time.” “I hope to be able to get involved in more training and research regarding repairability and help at the very least field test these new methods of repairing various components,” Justin said. While his time as general manager has only spanned less than 40 percent of his collision repair career, Justin is focused on making every achievement count, just as he has already done.

WHAT DOES THE NEXT CHAPTER OF YOUR LIFE LOOK LIKE?

Make the decision to sell your business a smart business decision.

When you’re ready to sell your collision repair business, the Boyd Group is ready for you. We’re the leading, scaled operator in Canada with a highly experienced team offering bestin-class performance, earned on a trusted reputation. Ensure continuity for your people and the communities you serve, reach out today!

DAVEN LIN

BY SADIE MCDONALD

Daven Lin wouldn’t be where he is today without the mentorship from CSN Elite staff, and CSN Elite staff wouldn’t be the same without his leadership. Starting as a detailer at CSN Elite, he currently serves as the location manager at CSN Elite’s 142 Fell Ave location in North Vancouver. With 764 Google reviews boasting a 4.9-star rating, CSN Elite Body Shop is in the top bracket for touch and cycle time. Daven was nominated for 30 Under 40 by his colleague, Jenna Bartok, who works in human resources at CSN Elite Body Shop, CSN Elite Xpress and OK Tire North Shore.

“I was super into cars so I thought I would take this opportunity by detailing at CSN Elite Body Shop,” Daven said. Over the years, he moved his way up the company, working as an advance repair planning tech, parts coordinator, estimator and the store’s production manager before stepping into his current role. However, Daven’s climb to the top wasn’t a solo journey, but rather one he was guided on by CSN Elite staff. “I was able to learn so much over a period of a few years,” remarked Daven.

His proudest career moment was when a brand-new 46G Machine Gray Mazda MX-5 was hit from the rear. “A day after delivering the car back to the customer, he came by, personally shook my hand and thanked the shop for a job well done,” said Daven. “I will never forget that moment and I strive for every customer to feel that way.”

Customers aren’t the only ones who thank Daven for a job well done; his colleagues do too. “Since joining the team he has made me feel so welcome and supported,” said Jenna. “He inspires me every day to do better.”

Daven is passionate about solving the collision repair industry’s difficulty with properly writing and billing repair estimates to submit to insurance companies. “Insurance companies usually have their own rules of what can and cannot be billed, but those rules don’t usually follow the proper procedures set by the OEM,” said Daven. “We’re currently conducting proper research for repairs and writing a sheet and we’ll sometimes get a call from the adjuster where they

His outside-of-the-box thinking is a testament to his innovation and calm demeanor. “He doesn’t panic when something unexpected happens. Instead, he says ‘Let me try something.’”

try to pick it apart. I call that phone call a mutual learning experience because they go over their rules and we go over the OEM procedures.”

His outside-of-the-box thinking is a testament to his innovation and calm demeanor. “He doesn’t panic when something unexpected happens,” said Jenna. “Instead, he says ‘Let me try something.’”

“To stay ahead of the curve in this industry, you have to be fully immersed in it,” Daven explained. “We constantly take courses to keep our knowledge up to date.” Looking ahead, Daven believes the greatest opportunity for growth is in the body shop, specifically maximizing square footage in cities with a high cost of living. “I hope we can grow year over year and keep providing top-notch customer service while repairing vehicles to OEM standards.”

MATTHEW MAURO

BY SADIE MCDONALD

Matthew Mauro’s entry into the collision repair industry began with a referral from a family member. At the time, Matthew was completing his Bachelor of Business Administration focused in Hospitality Administration and Management. “What began as a referral quickly turned into a passion,” said Matthew, who is now the associate vice president of sales and operations at Fix Network.

Matthew was nominated for 30 Under 40 by Mike Beier, president and CEO of Consolidated Dealers’ Co-Operative, who calls himself Matthew’s “colleague, competitor and friend.” “Matt is a natural leader and has risen through the ranks of the industry to now have an AVP position at Fix,” said Mike. “He is well-liked by customers and colleagues and brings a great perspective to any discussion regarding the industry.”

From the outset, Matthew has been committed to delivering excellence to key stakeholders, and while that drive has stayed steady, his motivation has evolved over time. “My motivation has evolved into a deeper appreciation for the complexity and impact of this industry and a continual desire to help shape its future,” Matthew said. While Matthew is not originally from the collision business, Mike says Matthew has “found his niche, leaned on his hospitality expertise and made it his own.”

It’s hard for Matthew to choose just one moment in his career that he’s particularly proud of, but his relationships with people are a source of inspiration. “What stands out most consistently are the relationships built and the impactful outcomes delivered to our partners,” he told Collision Repair magazine. “Each successful collaboration that brings value to both the business and the people involved is a source of pride and motivation.”

Likewise, it’s difficult for Matthew to name only one challenge the industry is currently facing because many of them are interwoven, such as emerging technologies, evolving OEM requirements, shop efficiency, technician shortages and the role of AI. “I’m passionate about addressing these collectively, as progress in one area can

“Matt is a natural leader and has risen through the ranks of the industry to now have an AVP position at Fix. He is well-liked by customers and colleagues and brings a great perspective to any discussion regarding the industry.”

positively influence others,” said Matthew. “By working closely with industry partners, I aim to help implement solutions that not only address today’s needs but also prepare us for the future.”

Collaborating with subject matter experts, shop owners, managers and technicians is how Matthew stays ahead of the curve. “Understanding their perspectives and day-to-day challenges provides invaluable insight into where real opportunities for improvement exist,” Matthew said. “Staying connected at all levels of the industry is key to anticipating change and driving meaningful progress.”

Matthew believes that emerging technologies are opportunities for growth and innovation, such as advanced equipment and AI. “These tools can significantly improve shop efficiency, enhance repair accuracy and ultimately create better outcomes for all stakeholders,” said Matthew. “I see these innovations not just as tools for performance but also as gateways to attract the next generation of talent.” His mission, in his view, is clear: “My role is to help bridge today’s realities with tomorrow’s potential, ensuring we evolve in a way that benefits both the industry and the people who power it.”

BY MACKENZIE GRANT

BBRITTANI MCLEOD

“Young people coming into any potential career or trade want a clean, bright, friendly, modern work environment and I think we as a collective are starting to not only understand but prioritize it on a conscious level. Even if I can make a change for one person, I’ve made a difference.”

rittani McLeod didn’t just grow into her role in collision repair—she evolved with it, reshaping her own ambitions along the way.

She was young, driven, and looking for experience—but what started as a short-term job soon transformed into something more. Surrounded by seasoned mentors and immersed in the everyday operations of a thriving shop, Brittani realized she was gaining more than just a paycheque—she was building a career.

“To me, it was a working business degree,” said Brittani. “Why not learn from proven leaders who have been doing it for decades, and very successfully? Over time, my bar height changed. I had new goals and aspirations to target and achieve within my career. I was very lucky to have a mentor who not only saw this as well, but fostered it and helped me grow along the way.”

Now working as an appraiser at CARSTAR, Brittani has become a mentor in her own right. One recognized for her leadership, adaptability, and sharp attention to the fast-moving changes in modern collision repair.

She was nominated for the 30 Under 40 distinction by a former colleague from Fix Network, who noted her ability to lead a highvolume location while keeping pace with evolving vehicle technology.

“I fortunately love this aspect of the collision industry,” said Brittani. “No two days are the same technology-wise. Whether it be new repair procedures are released, or an insurance company has guideline changes–you need to stay informed.”

Technology may be what drives the industry forward, but for Brittani, people remain the heart of the work.

One of her proudest moments came not from hitting targets or exceeding KPIs, but from an impromptu conversation in a parking lot. She had noticed a young apprentice lingering after hours and decided to check in. That simple moment became a turning point— for both of them.

“It didn’t directly impact my job, my trajectory or anything

personally, but it really helped him and to this day he regularly checks in with me. That small gesture made a big impact,” she said.

Brittani is also deeply aware of the cultural shifts happening within the trade. She sees outdated management styles as a risk to workforce retention, particularly as a new generation enters the field.

“We struggle with the old school way of handling employees and that just does not work in this new climate. Employment used to be black & white, it now needs to be a rainbow,” she said. “No two employees are the same, no two jobs are the same. We cannot be rigid in handling people. It has to be as pliable and flexible as the plastic we fix.”

Looking ahead, Brittani sees the biggest opportunity for growth not in equipment or certifications, but in people. And she’s ready to lead that charge.

“Young people coming into any potential career or trade want a clean, bright, friendly, modern work environment and I think we as a collective are starting to not only understand but prioritize it on a conscious level,” said Brittani. “Even if I can make a change for one person, I’ve made a difference.”

MARK MILLSON

BY MACKENZIE GRANT

It started with a high school shop rotation–just a ninth-grade student trying out auto body. For Mark Millson, that experience was a spark that lit a life-long fire.

“I have always enjoyed working with my hands, but it was my high school auto body teacher, Ron Postma, who opened my eyes to the vast potential within the auto body industry,” said Mark. “His deep passion and steadfast commitment to the trade resonated deeply with me, and I carry that spirit forward today.”

Now Director of Operations of Excellence Auto Collision, Mark oversees three luxury-focused Toronto locations under the AutoCanada banner. His journey to leadership began where most do—in the bay. A former technician himself, Mark is still certified in body repair for many of the OEMs serviced in his facilities, including Tesla, Lucid, Rivian, Porsche, BMW, JLR and more.

His nominations for Collision Repair magazine’s 30 Under 40 came from two colleagues at Excellence. Glenn Yatabe highlighted Mark’s technical roots, leadership approach and foresight in recognizing the importance of OEM certification. Brandi Brydges praised his “visionary” approach to team development and mentorship.

“Mark leads by example,” said Brandi. “He sees potential in people and invests in helping them grow. It’s not just leadership—it’s legacy building.”

That legacy is taking shape in several ways. In 2024, Mark helped launch the AutoCanada Apprenticeship Program, providing more than 20 new apprentices with mentorship and MAC toolboxes to jumpstart their careers. He also created the Apprentice Tooling Program that is active in shops across Canada, to equip young tradespeople with the tools they need to succeed.

In March 2024, Mark spearheaded the opening of the Excellence Diagnostics & Coatings Centre which has been rebranded to ACX Auto Services, a 10,000-square-foot facility offering detailing, advanced coatings, calibrations and mechanical services. The centre doubles as a training ground for young apprentices.

“Mark leads by example. He sees potential in people and invests in helping them grow. It’s not just leadership— it’s legacy building.”

“I find it incredibly rewarding to foster the growth of technicians and apprentices, much like Ron fostered opportunities for young people when I was starting out,” said Mark.

Mark has had his share of milestones–competing at the 2005 WorldSkills Competition, supporting Excellence’s continued growth and guiding apprentices like Ethan Almeida, a team member who will represent Canada at the 2026 WorldSkills Competition in Shanghai.

Mark’s passion for mentorship, training and skill building is matched only by his optimism for what’s ahead. He sees the next decade of collision repair as a period of major innovation—one that will demand both technical adaptability and strong leadership.

“There will be significant innovations introduced in our industry over the next five to 10 years,” said Mark. “I believe we will see automation entering the collision sector, along with advancements in artificial intelligence for repair planning. As car manufacturers continue to enhance Advanced Driver Assistance Systems (ADAS), we can expect a reduction in claims; however, the complexity of repairs will necessitate an increase in skill levels. I believe that the collision business will remain people driven for the foreseeable future.”

In an era increasingly defined by speed and technology, Mark continues to double down on people—investing in the future of the trade, one apprentice, one technician, one success story at a time.

MICHAEL MINOGUE

BY MACKENZIE GRANT

Mike Minogue is continuing a family legacy. As a secondgeneration collision repair professional, Mike has followed in the footsteps of his father, Wayne Minogue, by working his way up from an apprentice to manager, and now multi-shop owner.

“Being a second-generation owner is truly an honour,” said Mike. “It gives me the opportunity to carry the Minogue name forward in this industry while continuing to deliver the exceptional collision services we’re known for. Most importantly, it allows me to preserve and build upon the legacy my dad worked so hard to create.”

Mike had initially planned to take over the family business when he turned 30, but after witnessing his father endure stress throughout the COVID-19 pandemic, he knew it was time to take charge and step up. Although the pandemic provided uncertainty, the transition felt natural for Mike and his father.

His commitment to legacy– as well as to his team and community–are a large part of why he was nominated by CARSTAR corporate.

“Mike is committed to the continuous development of his team, regularly attending industry events like the Restore the Star meeting and facilitating ongoing training to maintain high standards and OEM certifications,” said a representative from CARSTAR.

Continuing that training for his staff is something that Mike is consistently working towards as the industry evolves. He’s focused on continuous learning for himself and his team.

“One of the biggest challenges is the ongoing need to coach both staff and insurance companies on the rapid advancements in vehicle technology. Training our team to thoroughly interpret OEM procedures, while working closely with insurance partners to ensure everyone is on the same page, is critical to making sure vehicles are repaired safely and correctly.”

Mike believes staying ahead of the curve and keeping up with the latest technology and tools is the key to success. He feels those steps allow his team to repair vehicles efficiently, allowing for better business performance and happy customers.

“Mike is committed to the continuous development of his team, regularly attending industry events like the Restore the Star meeting and facilitating ongoing training to maintain high standards and OEM certifications.”

The technology element of the collision repair industry is one that Mike feels is overlooked as it expands. Mike wishes more people understood that not all collision repairs are the same.

“With how quickly vehicles are being developed—especially with ADAS and other advanced systems—every repair is different and increasingly complex. It’s not just about fixing dents anymore,” said Mike.

In a fast-moving industry, Mike believes that focusing on AI will be a way to simplify certain elements of the repair process and dayto-day operations.

“The industry is evolving daily, and I believe we’ll see a greater integration of AI in estimating and repair planning,” said Mike. “This will help streamline processes and significantly improve the customer experience.”

For Mike, this nomination is more than a personal milestone. It’s a reflection of the people around him.

“It’s an honor to be recognized,” said Mike. “Not every day in this industry is easy, but this recognition shows that with the right knowledge, drive, and work ethic, your efforts will be rewarded.”

ARASH MOKHTARI

BY MACKENZIE GRANT

Arash Mokhtari grew up watching his father build more than just a business—he was building trust. From childhood, Arash observed how his father’s dedication to customers and employees shaped a family-run collision repair shop into a trusted name in the community. Those early lessons now guide his approach to running Simplicity Car Care Windsor.

“Growing up, I watched my father pour his heart into this business. He treated every customer’s car like his own and every employee like family,” said Arash. “Seeing his dedication and the trust people placed in him made me want to follow in his footsteps—not just to fix cars, but to help people get back on the road safely and keep the family values alive in our facilities.”

Arash has played a key role in growing that family-run business from one shop into a multi-location operation known for its consistency and care. He sees that growth is not just in numbers, but also in people.

“Opening each new facility and seeing our team deliver the same level of quality and care everywhere really showed us what we’d built together,” he said. “That feeling hits home every time we see a new team member grow into a leader or hear a customer say they were treated like family. It reminds us that our success comes from our people and the community’s trust, and that’s something we never take for granted.”

His impact is noticed across the industry. Arash was nominated by Domenic Ieraci, president at Simplicity Car Care.

“Arash Mokhtari’s [nomination] is a testament to his passion, leadership and impact within our industry,” said Ieraci. “At Simplicity Car Care, we’ve seen firsthand how Arash consistently elevates those around him, driving meaningful progress for our network and our partners. This recognition is well deserved.”

Arash’s forward-thinking leadership extends to the shop floor, where staying ahead of vehicle technology is a daily priority.

“One challenge I’m passionate about solving is ensuring that collision repair keeps pace with the rapid advancements in vehicle

“Arash Mokhtari’s nomination is a testament to his passion, leadership and impact within our industry. At Simplicity Car Care, we’ve seen firsthand how Arash consistently elevates those around him, driving meaningful progress for our network and our partners. This recognition is well deserved.”

technology,” he said. “We are dedicated to continuously investing in the latest equipment and advanced training for our team, so we can repair vehicles properly and safely, meeting or exceeding manufacturer standards.”

His team makes community engagement a core focus by supporting local charities, sports teams and events. “Beyond donations, we try to be present and involved,” said Arash.

He’s also passionate about shifting outdated perceptions of the trade.

“Many people think collision repair is outdated manual work,” he said. “In reality, today’s vehicles require advanced knowledge of electronics, structural integrity and sophisticated equipment. It’s a high-tech, evolving trade with huge opportunities for people who want to learn and grow.”

Looking to the future, Arash sees potential for even greater innovation across the sector—and a clear role for himself helping lead it.

“I see the biggest opportunities in integrating cutting-edge technology, streamlining repair processes with better data and creating more sustainable operations. Our goal is to lead by example and show that a collision centre can be both highly efficient and a great place to work.”

KYLE PAYNE

BY MACKENZIE GRANT

Kyle Payne’s story begins on the shop floor, where he learned the ins and outs of the industry from the ground up. Now, more than a decade later, he’s the managing partner of Simplicity Car Care Scarborough.

“From sweeping floors and organizing parts to running a multimillion-dollar location is something I am very proud of,” said Kyle. “When you tell your kids you have to start at the bottom and work hard to be rewarded, this is my story in a nutshell.”

His nomination came from Paul Prochilo, CEO of Simplicity Car Care. Paul described Kyle as a “standout leader,” whose work demonstrates the future of the industry.

“Kyle’s tremendous leadership exemplifies that focus, commitment and execution are the keys to everyone’s success,” wrote Paul. “He has been working at the Scarborough location for 10 years and has been instrumental in the financial and operating results of our largest location. Today, he has earned himself the role of managing partner, and is supporting his staff through mentorship on how to accelerate their careers.”

That mentorship-first mindset is foundational to Kyle’s approach. He sees his role not just as a manager, but also as someone who can make a difficult day easier, for both staff and clients.

“My main motivation has always been customer service,” said Kyle. “Without the customer, we wouldn’t have a job. Treating people right and taking a bad situation and turning it into something good is what motivates me daily.”

He’s the kind of leader who doesn’t shy away from tough conversations about the industry. For Kyle, one of the biggest challenges comes down to rebuilding trust in the trade.

“Our industry has gotten a bad reputation from some bad apples over the years,” he said. “We’re focused on giving the best quality service every day. Hopefully by doing that, we can leave a good imprint on the community.”

He’s also passionate about dispelling the myth that collision repair is a stagnant field.

“Kyle’s tremendous leadership exemplifies that focus, commitment and execution are the keys to everyone’s success. Today, he has earned himself the role of managing partner, and is supporting his staff through mentorship on how to accelerate their careers.”

“[People say] that collision repair is a dying industry, which is far from the truth—as it is a rapidly advancing field,” he said. “We have great opportunities for young people to get into a good trade that they can make a great living doing.”

With new technologies arriving frequently, Kyle says staying ahead requires a mindset shift. He believes innovation will be driven by tomorrow’s technicians.

“The greatest opportunities for growth and innovation in our industry are going to come with the next generation,” said Kyle. “They have been brought up with technology and being able to infuse the industry with a different mindset is what I believe will drive innovation for the future.”

This recognition in the 30 Under 40 list is deeply meaningful to Kyle, personally and professionally.

“Personally, this means that all the hard work and long hours away from my family were worth it to be recognized, for this is a great honour,” he said. “Professionally this recognition will only focus me more on the future and drive me to be the best that I can be. We will keep striving to make vehicle repairs simple and affordable for every vehicle owner in the world.”

ALLISON ROGERS

BY DARRYL SIMMONS

Sometimes you choose the industry. And sometimes the industry chooses you. That’s exactly how it went for Allison Rogers. When Allison first joined Collision Repair magazine, she hadn’t planned a career in collision repair media. Her goal was to be in fashion journalism, and that’s where her path seemed to be heading. But from her earliest days in the role, it was clear she had something this industry responds to: a genuine curiosity, a respect for the people who do the work, and a willingness to learn fast.

What happened next wasn’t forced. She didn’t just adapt—she embraced it. And the industry embraced her right back.

In the time since, Allison has built a strong and consistent presence in our publication. She’s taken on hard assignments, handled sensitive interviews, and never shied away from asking questions that matter. She approaches stories with care, gets her facts straight, and brings forward the voices of shop owners, technicians, educators and students in a way that feels honest and grounded.

You can find her work all over collisionrepairmag.com. From industry news to deep-dive features, she’s played a key role in helping us report on the major shifts happening in repair practices, training, electric vehicles and insurance relations. But what makes her stand out isn’t just the volume of her work—it’s the tone. It’s clear, calm, and written with an understanding that this industry runs on people first.

She also makes people feel comfortable—on the record, on stage, and in the shop. Whether she’s interviewing a technician in the booth or a CEO at a conference, she knows how to meet people where they are. That’s why her interviews are candid, and her panels feel like conversations instead of presentations.

She’s stepped up when it counts—judging new product launches at SEMA, moderating live panels, and regularly representing Collision Repair at national events. These aren’t assignments we hand out lightly, and she’s earned the trust to carry them out.

What’s always struck me is how seriously she takes the work, but not herself. She doesn’t try to sound like a technician, but she

“Allison didn’t set out to work in collision repair—but she’s shown what happens when curiosity meets commitment. She’s earned this industry’s trust by listening first, learning fast and telling stories with honesty and heart.”

also doesn’t write from the sidelines. She takes the time to learn, ask questions, and understand the “why” behind every story. That passion shows up on the page—and it’s part of why she’s been able to connect with so many people in the sector.

Allison didn’t choose this industry at first. But she’s absolutely embraced it. And that’s what makes this nomination meaningful to me.

JEAN-LUC ROULEAU

“My father was a car painter, as were my grandfather and great-grandfather. I am the fourth generation, so car repair has always been a part of my life.”

BY MACKENZIE GRANT

Jean-Luc Rouleau was born into the business of collision repair.

As a fourth-generation repair professional, he grew up watching his father, his grandfather and his great-grandfather dedicate their careers to the industry. Today, he’s carrying that legacy forward while building a strong future for the next generation.

“My father was a car painter, as were my grandfather and greatgrandfather. I am the fourth generation, so car repair has always been a part of my life,” said Jean-Luc. “I met a wonderful woman who also worked in the field and was as passionate as me. She has shared my life for several years now. My son Jessy and my nephew Zackary started working with us in the summer at the age of 15. And when they finished high school, they started working full time with us.”

Jean-Luc was nominated by CARSTAR Corporate, who credit his decades of experience, sharp operational standards and commitment to technician development as the key pillars of his success. Today, he owns seven CARSTAR locations.

He is especially proud of his first ownership opportunity, CARSTAR Le Cabriolet, a milestone moment in his career that remains close to his heart.

“I am particularly proud of the purchase of our first CARSTAR workshop, the Cabriolet, where I partnered with Frank Tokatlidis and the entire team he already had in place,” said Jean-Luc. “Even today, seven years later, we still have the same team at this workshop. Over the years, we have built a family atmosphere, with loyal employees as passionate as we are.”

That mindset extends beyond the walls of his shops. Through a training centre in St. Hubert, Jean-Luc works with local technical colleges to offer apprentices real-world experience. The training environment mirrors the conditions of his repair centres, creating a smooth transition for students into full time roles.

To stay at the forefront of a fast-changing industry, Jean-Luc emphasizes ongoing education and updated tools, particularly as electric vehicles become more prominent on the roads.

“We need to buy the equipment and have ongoing training for ourselves and our employees,” he said. “We certainly have strong support from our CARSTAR banner, which keeps us up to date with the latest industry updates. We also push hard for I-CAR training and purchase state-of-the-art equipment.”

While some may still picture collision repair as repetitive manual labour, Jean-Luc sees a high-tech, evolving industry with long-term career potential.

“The field of auto repair was said to be boring and redundant. Now we have vacuum cleaners for sandblasting, air induction masks and lifts so that technicians have a better quality of work and can work for many years,” said Jean-Luc. “Each collision is different, so each repair on a vehicle is a new challenge.”

For Jean-Luc, being nominated for 30 Under 40 is an honour rooted in a lifelong passion.

“I am very happy and flattered to be able to share in a few lines my vision of the industry for which I have had an immense passion since my youngest age.”

SHANNON TARDIFF

BY SADIE MCDONALD

Shannon Tardiff knows how to turn passion into performance. As the Director of Field Operations at CSN Collision, she leads the company’s Canadian Field Operations. Shannon was nominated for 30 Under 40 by her manager, Jay Hayward, senior vice president of operations at CSN Collision Centres. “Shannon’s commitment to self-improvement is commendable and a clear indicator as to why she has risen from being a technician to now leading an entire country of field staff,” said Jay.

Like many in the collision repair industry, Shannon has always had a “passion for cars and a fascination with how things work.” “What drew me to collision repair specifically was the blend of craftsmanship and technology—it’s where art meets engineering,” Shannon told Collision Repair magazine. At the beginning of her career, Shannon was motivated by the satisfaction of damage restoration. However, “Over time that motivation evolved into a deeper purpose: helping people get back on the road safely and helping our licensees at CSN Collision grow and perform,” she said.

Shannon’s ability to help people perform is a talent of hers. In leading CSN Collision’s Canadian Field Operations, Shannon “has taken what was a very reactive department to being highly effective and proactive,” said Jay. “She has done this through systems and process development and the sourcing and hiring of key staff members. She leads them with a psychologically safe approach that focuses on accountability while ensuring people are supported, cared for and clear on their impacts.”

A major highlight of Shannon’s career has been the creation and implementation of the CSN FOCUS program, which is designed to help CSN engage with licensees to define and achieve their “unique definitions of growth and performance.” FOCUS is now a cornerstone of the CSN Field Operations strategy. “Seeing it grow from concept to a key operational pillar—and witnessing the positive impact it’s had on our network—has been incredibly rewarding,” said Shannon. Deeply passionate about closing the growing skills gap in the

“Shannon’s commitment to self-improvement is commendable and a clear indicator as to why she has risen from being a technician to now leading an entire country of field staff.”

industry, Shannon is committed to aiding and inspiring the next generation of talent. “To me, it’s about more than just filling roles—it’s about reshaping perceptions,” she said. “Collision repair is no longer just about wrenches and paint; it’s a high-tech, high-opportunity field that blends innovation, precision and purpose.”

Shannon stays ahead of the curve by continuously learning, and she has served on the Canadian Collision Industry Forum Steering Committee and the Automotive Industries Association Young Professionals in the Aftermarket Committee. This isn’t something she does alone, as Shannon and her team have “built a culture where staying ahead is part of the job.” For Shannon, staying ahead means preparing for all the ways technology is reshaping the industry.

“My goal is for CSN to be at the forefront of this transformation— adopting cutting-edge tools, championing digital best practices and helping our licensees navigate this shift,” Shannon concluded. “Ultimately, I want to help shape a future where collision repair is not just reactive, but proactive, intelligent and seamlessly integrated with the broader mobility ecosystem.”

On behalf of CSN, we proudly congratulate our five honorees: Priscilla Dhaussy, Daven Lin, Connor Jameson, Nicholas D’Alessandro, and Shannon Tardiff. We also extend our heartfelt appreciation to all nominees. Your dedication, hard work, and contributions continue to strengthen and elevate our industry.

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Your drive, innovation and leadership are redefining collision repair. We’re proud to celebrate the impact you’re making today and the future you’re building for tomorrow.

Here’s to the future of collision repair—powered by you.

DANIEL TREVISANUTTO

“I wanted to create a workspace where the technicians we employed could feel proud of their career path and use their craft to its fullest. Seeing the quality of work, production and environment improve for the staff became my motivation.”

NOMINATED BY COLLEAGUE / PART OF NETWORK

BY MACKENZIE GRANT

When Daniel Trevisanutto stepped into the bodyshop attached to his family’s Nissan dealership, he wasn’t chasing a dream— he was filling a gap.

The collision centre, like many in a dealership setting, was a forgotten corner of the business. But something about the environment stuck with him: the untapped potential, the pride in the craft and the realization that even the most overlooked departments could become something greater.

That instinct—paired with a commitment to elevate his team, his business and his community—has since become Daniel’s calling card. It’s what led CARSTAR Corporate to nominate him for Collision Repair magazine’s 30 Under 40, citing his leadership in launching a state-of-the-art facility in Thunder Bay, and his vision for modernizing the industry in Northern Ontario and beyond.

“I wanted to create a workspace where the technicians we employed could feel proud of their career path and use their craft to its fullest,” said Daniel. “Seeing the quality of work, production and environment improve for the staff became my motivation.”

In 2023, CARSTAR Thunder Bay opened the doors to its brandnew, ground-up facility. The previous location had been patched together over two decades—functional, but far from ideal. The new shop reflects a clean slate: purpose-built for efficient repairs, smarter workflows and long-term sustainability.

“It represents the hard work put in by my team to develop processes to grow the business and increase our level of service,” said Daniel. “It has started a new chapter... where we will continue to push our knowledge and skills to present the highest quality of collision repair to our city.”

While his sights are set on raising industry standards, Daniel is equally driven by pressing economic concerns. Chief among them: the lack of alignment between consumable costs and insurer compensation.

“The gap that shops face in this area is reaching a critical point,” he said. “It directly relates to our ability to stay profitable and keep our doors open.”

He’s tackling the issue through collaboration and advocacy— participating in performance groups and serving on a franchise advisory council to share real data and push for smarter insurer negotiations. “We all want to see the industry develop in an economically viable manner where we can continue to provide safe, timely repairs to our customers.”

Daniel is just as focused on people as he is on processes. His facility hosts high school co-op students and regularly participates in events like the Level Up Career Fair. He’s raised funds for causes like Cystic Fibrosis Canada and Our Kids Count, while staying visible in the community through local events like the Thunder Bay’s RibFest.

He believes the industry needs a major image shift—especially if it hopes to attract the next generation of talent.

“There still needs to be more work done to highlight that our technicians are highly skilled and greatly talented,” he said. “It’s a great career path for people who want to work with their hands and challenge themselves in a constructive and creative way.”

Looking ahead, Daniel is investing in OEM certifications, seeing them as key to building safer, more standardized repairs.

The recognition, said Daniel, is a meaningful motivator.

“To know that the efforts I’ve put into it are worth recognition is motivating,” he said. “No one person can run a shop on their own… Having the right people in the right places has made our shop a force to contend with.”

SEBASTIAN TORRES

BY MACKENZIE GRANT

Sebastian Torres’s collision repair journey began in a place many might overlook: his family garage, where his father, a veteran of more than 25 years in the industry, patiently passed down lessons that would shape a young man’s future.

“I grew up around cars,” Sebastian recalled “My dad taught me discipline, management and how to develop a strong eye for quality.” From a detailer at 15, to a multi-location owner at 26, his story is one of steady growth, both in skill and vision.

But what truly sets Sebastian apart isn’t just his business acumen— it’s his commitment to lifting others up. In 2019, witnessing the industry’s struggle to attract young talent, he shifted gears. He became a mentor, a trainer and a champion for anyone willing to learn, regardless of age or experience.

“Seeing people grow from washing cars to management roles— that’s what I’m most proud of,” Sebastian said. “We’ve built a strong inner circle that’s the foundation of all our success.”

Today, Sebastian operates four CARSTAR locations across Ontario: Simcoe, Brantford, Brantford West and Tillsonburg. Under his leadership, these shops have doubled sales in three of the four locations, a testament to his innovative management style and willingness to try new procedures that enhance performance.

His approach to workforce development reflects a hands-on dedication. Recognizing the challenges in recruiting and retaining skilled workers, Sebastian has put experienced staff in training roles to ensure newcomers receive the support they need to thrive. Many of those trained have gone on to careers outside his shops—in insurance, appraisals and even industry leadership.

“I’ve been fortunate to help people develop skills and move into key positions, both here and beyond,” he said.

Technology is another area where Sebastian leads by example. Earlier this year, he worked closely with Solera to bring AI estimating and capacity planning tools into his shops—pioneering their practical use on the floor. His presentation at the 2024 CARSTAR Velocity

“Seeing people grow from washing cars to management roles—that’s what I’m most proud of. We’ve built a strong inner circle that’s the foundation of all our success.”

Conference showcased how these tools are transforming workflows and boosting key performance indicators.

“The collision repair industry has evolved,” Sebastian said. “It’s no longer a dirty, outdated job. Today, much of what we do is done on tablets and computers. It’s a cleaner, more technical trade than people realize.”

Off the clock, Sebastian is equally invested in giving back. He’s a strong supporter of Cystic Fibrosis Canada, organizing car washes and fundraisers that have raised thousands for research. He also volunteers at Skills Ontario, inspiring the next generation to consider careers in collision repair—strengthening the future talent pipeline.

Being named a 30 Under 40 nominee resonates deeply. “It’s validation that hard work doesn’t go unnoticed,” he said. “I hope all nominees can motivate others to keep pushing and show that this is a great trade to be part of.”

Sebastian is building more than a successful business. He’s shaping a future where leadership, innovation and opportunity drive the collision repair industry forward.

MCKENZIE WAINWRIGHT

“Her leadership is evident, as the technicians at the shop have consistently praised her management style, with zero technician turnover since the location’s opening. McKenzie’s ability to drive performance while maintaining a positive work environment has been key to the shop’s early success.”

BY SADIE MCDONALD

McKenzie Wainwright knows how to succeed in a short time. As the General Manager for Boyd Autobody, McKenzie oversees one of the largest collision shops in Manitoba. McKenzie was left with less than a full year of operations when the shop opened in the second quarter of 2024, but she adapted to achieve her sales budget successfully.

McKenzie was nominated for 30 Under 40 by her manager, Rob Burns, the market manager at Boyd Autobody & Glass. “Her leadership is evident, as the technicians at the shop have consistently praised her management style, with zero technician turnover since the location’s opening,” said Rob. “McKenzie’s ability to drive performance while maintaining a positive work environment has been key to the shop’s early success.”

As a child, McKenzie spent a lot of time around cars and learned about the mechanical side of vehicles. Collision repair was a new chapter, and the opportunity to learn about another side of vehicle repair sparked her interest. “With new technologies, materials and safety systems constantly being introduced, there’s always something new to learn,” said McKenzie. “Every day brings a new challenge, and that’s what keeps me motivated to learn and grow.”

Her promotion to general manager was a proud moment in her career, making her reflect on her journey in the industry. “I didn’t realize how much I had learned to get to that point and how much I had grown professionally and personally,” McKenzie said. “I feel a responsibility to support the people around me in their own growth, and I’ve found a passion in building up my team and seeing them succeed.”

The shortage of skilled technicians in the industry is the biggest challenge McKenzie is passionate about solving. “The complexity of vehicles and their repairs has grown a lot, which results in the need for more trained technicians to be able to perform repairs correctly,” she elaborated. “We’re also seeing people retiring out of the trade, but we aren’t seeing an influx of new techs to match the amount of

people who are leaving.” Nevertheless, this isn’t something that daunts McKenzie. “As someone at the shop level who sees repairs being performed day to day, I can contribute by sharing my experiences and how much I enjoy what I do with others,” said McKenzie. “I also commit myself to fostering a positive culture within my shop so that the techs who join our team end up staying because they enjoy the environment they work in every day.”

Implementing a learning culture within her team is one way McKenzie stays ahead of the curve, and she sees ADAS and EVs as a substantial opportunity for growth in collision repair. “We’ve already seen advancements in ADAS technology since it was first introduced, and these systems are becoming more complex every day,” she said. Above all, as a leader, learner and professional, McKenzie understands that when it comes to the collision repair industry, “if you’re not evolving, you’re falling behind.”

BY MACKENZIE GRANT

AAMIN YOUSSEF

“His positive outlook and energetic pursuit of excellence certainly draws a crowd, as evidenced by his growth of the network in Ontario.”

min Youssef didn’t set out to become a leader in the collision repair industry—his earliest ambitions had him standing at the front of a classroom, not at the frontlines of an ever-evolving aftermarket.

“I, like many others, found myself within the collision repair space by accident—full pun intended,” he said.

In 2010, Amin was on track to become a middle school English and French immersion teacher. To help cover tuition, he took on a part-time role in paint distribution. But curiosity got the better of him.

“I was never a diffident employee, and as such, I would constantly ask questions to better understand the structure and flow of the industry,” said Amin.

That inquisitive nature became a catalyst. He paused his teaching path to explore what the collision sector had to offer. More than a decade later, his questions haven’t stopped—though now they come with a much broader scope.

Amin is currently the regional vice-president of Ontario operations at Fix Network Canada. He was nominated for Collision Repair’s 30 Under 40 by his colleague, Daryll O’Keefe, who praised Amin’s blend of academic grounding, business acumen and people-first leadership.

“His positive outlook and energetic pursuit of excellence certainly draws a crowd, as evidenced by his growth of the network in Ontario,” said Daryll.

Though he’s already made his mark, Amin’s not one to rest on reputation.

“After 15 years of industry tenure, my recent decision to return to academia as a mature, ardent student in order to pursue an accreditation and certificate with the Risk and Insurance Management Society is a highlight of pride within my profession” he said.

It’s a move he describes with both pride and precision. That added layer of education has helped sharpen his view of risk, stakeholder dynamics and the inner workings of the industry on a broader scale.

Among the many challenges the industry faces—labour shortages,

supply chain constraints and global economic shifts—Amin sees communication and unification as essential tools for progress. His recent appointment to the Canadian Collision Industry Forum Steering Committee is one way he’s contributing to that change.

“I believe [CCIF] accomplishes this exact function of unification and productive conversation amongst industry stakeholders.”

He’s also passionate about breaking outdated stereotypes of what the industry looks like—from within and without.

“There’s a misconception about the image painted in the minds of parents when considering the best path for their children,” he said.

“The reality is that today’s collision centre operator is mindful to create a customer-facing curb appeal that is inviting... to attract, hire and retain top talent. They must first create the space that prompts the question, ‘why would you not want to work here?’”

Looking ahead, Amin sees artificial intelligence as the industry’s next big opportunity, a tool to elevate both operations and customer experience.

As for the 30 Under 40 nod, Amin calls it “an absolute honour.” But, ever the teacher at heart, he adds: “I strive to ensure my story coupled with the next 15 years of industry contributions will reciprocate the favour to the next generation and empower them to regard this industry as a viable career path and opportunity.”

DEAD WINDS

A WIND DIRECTLY AHEAD, OR OPPOSED, TO THE COURSE OF A SHIP. (NAUTICAL)

BY STEFANO LIESSI

This issue focuses on the young leaders who are moving the industry forward—a monumental task, no doubt. Some recognition is granted to the ‘under forty’ segment, which we deem young, and as I try in vain, I cannot argue this fact. More and more youngsters (now that is old) are making their way into positions of influence, be it within banner organizations, insurers, or the aftermarket. When we create these media-influenced categories, such as ’30 under 40,’ they lean toward ‘leadership’ roles. I want to switch it up a bit and give some credit where, often, credit is lost. The technician on the floor is the young, recently licensed or apprenticing technician. These people contribute a great deal to the industry with regard to moving it forward.

The vehicles we work on have changed and will continue to do so. The slope of change is almost insurmountable, especially in the last twenty years. Keeping up with the advancements is a constant struggle that will never disappear. If you compare what this generation faces daily compared to 20-30 years ago, you should see

my point. We can no longer ‘fix’ it as we used to for decades; our old methods, like some of our older technicians, are becoming obsolete, and attrition is absolute. This is where the young techs need to be recognized and given credit. The advancements in these vehicles require much understanding and knowledge to be adequately repaired. Reading and comprehending procedures, working with computer-based electronics, mixed material builds, SRS, ADAS, and calibrations. Without this knowledge, the leadership has nothing to lead.

I titled the article ‘Dead Winds,’ a nautical term I picked up in my youth while living aboard a sailboat. It reflects the struggle technicians face in their day-to-day tasks. Each time I would take our boat out for a sail, we would pass many boats in the marina at their moorings. One little boat always stuck out and caught my attention; her name was ‘Tenacity.’ A very fitting name for a sailing vessel heading into ‘dead wind’. Much like the technicians of today vying for a slice of the pie as they head into ‘dead wind’ each day, they require a lot

I want to switch it up a bit and give some credit where, often, credit is lost. The technician on the floor is the young, recently licensed or apprenticing technician. These people contribute a great deal to the industry with regard to moving it forward.

of tenacity to persevere. This tenacity is what many of our ‘Under 40’ Identifiers have; ergo, let’s recognize those in the back as well. For those successful leaders under 40 who acquire their position and status, they all have something in common: a dedication to self-betterment, usually through education in postsecondary institutions and various workshops and conferences. Our successful technicians also share this common denominator and better themselves through training and education from many sources, including post-secondary and various certifications and licenses.

I find that as a society in general, we tend to label and categorize people; and their roles, based on perceptions formed through less than a complete understanding of each party’s role. In my opinion, and you are entitled to my opinion, when we celebrate the Leaders under 40, we also need to celebrate the technicians behind the scenes, as both designations rely on each other for the successes to be achieved. When the front and the back work in harmony, supporting each other, great things happen, and these great things move the industry forward as a whole.

STEFANO LIESSI

For those successful leaders under 40 who acquire their position and status, they all have something in common: a dedication to self-betterment, usually through education in postsecondary institutions and various workshops and conferences.

Stefano Liessi is the Training and Curriculum coordinator for Color Compass Corporation. He is also a Red Seal technician and refinisher. Stefano enhances his 40 years of experience with 15 years of I-CAR instruction and a post-secondary degree. He also trains Skills Alberta students and has brought home 11 medals for the province, and taught high school students in the auto shop for six years. He can be reached at sliessi@colorcompass.com.

For more columns by Stefano Liessi visit collisionrepairmag.com/15738697

ON THE SHOULDERS OF GIANTS

COURAGE, COMMITMENT AND THE FUTURE OF COLLISION REPAIR

BY JAY PERRY

This special edition of CRM featuring 30 under 40 is testament to the indomitable human spirit. Let’s face the truth about business - it’s tough. And with the turmoil felt worldwide with economic games being played out in the political arena creating havoc with supply-chain stability, it isn’t about to get easier!

Add to that challenge shifting workforce demands, financial pressure from increased taxation and other requirements in compliance both governmental and industry relations oriented, we still have a stellar group of young people that are putting forth the extra effort that is driving positive change in our industry.

They have tapped into that indomitable spirit and feed from it to give them courage to meet challenges head-on. They willingly take on the responsibility of leadership. They know that they don’t know everything and are humble enough to seek guidance from the giants upon whose shoulders they stand.

JAY PERRY

None of us got to where we are today without a lot of help along the way. Take a moment to reflect on your own journey to arrive at your current position. You had mentors (even if we didn’t call them that) and guides and advisors and champions along the way. No one makes it solo!

These younger industry folks are go-getters and have accomplished a great deal already. And like all of us they stand on the shoulders of the giants that forged ahead of us. That’s our job! To now continue forging ahead and becoming those mentors, guides, advisors and champions to these people - the next generation of giants!

Yes, they have proven track-record of success and if you ask any of them they would tell you, “I’m not done yet!” That’s where all of the rest of us come in. We need to be there for them, encouraging them, cheering them on, celebrating their success and ultimately ourselves being inspired by their indomitable spirit.

These younger industry folks are go-getters and have accomplished a great deal already. And like all of us they stand on the shoulders of the giants that forged ahead of us.

The magazine has only so many pages and what that means is that there are even more dynamic youthful people out there that you can support if you care enough about the future to invest a little time and a splash compassion to be an assistant in their quest to take the industry to new heights!

That’s where your leadership becomes evident. Stepping up to support others. I can think of no better way to describe what leadership is all about. In our coursework we refer to it as helping others be the best version of themselves. Be there for them. Do more than others think is wise and you can be sure that you are partaking of that indomitable spirit too.

So raise a glass with me in toast to the 30 under 40 celebrated in this issue and reach out to support them moving forward as you help them become the one who’s driving!

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COLOR COMPASS UNIVERSITY

Elevating Collision Repair Training Across Canada

In today’s fast-paced automotive collision repair industry, staying current with technology, standards, and certifications is essential. That’s why Color Compass University, stands out as Canada’s leading provider of collision repair education and industry-recognized certifications. Through its strategic partnership with Pro Spot International, Color Compass University offers technicians and shop owners across Canada access to I-CAR (Inter-Industry Conference on Auto Collision Repair) credits and Certified Collision Care (CCC) accreditation—two of the most respected credentials in the industry.

Canada’s Collision Training Leader

Color Compass Corporation has built a reputation as a trusted partner in the Canadian collision repair sector. With decades of experience, the company provides a full spectrum of solutions -from premium refinish products and advanced equipment to technical training and business consulting. At the core of this offering is Color Compass University, a dedicated training institution designed to meet the evolving needs of technicians, shop managers, and business owners.

Color Compass University delivers a wide range of programs, including technical repair training, welding certification, equipment operation, and business management workshops. The university’s curriculum is aligned with OEM standards and recognized by leading organizations such as BASF, Akzo Nobel, ICBC, Certified Collision Care, I-CAR, SAAR, ATA Manitoba and the like.

I-CAR and Certified Collision Care Accreditation

One of the most valuable aspects of Color Compass University is its ability to offer I-CAR and CCC certifications. I-CAR accreditation ensures that technicians are trained in the latest repair techniques, safety protocols, and manufacturer specifications with the ability to gain I-CAR credits. CCC certification, meanwhile, validates a shop’s commitment to quality, customer satisfaction, and operational excellence—making it easier to qualify for OEM programs and insurance networks.

These certifications are not just badges of honor—they’re essential for shops that want to remain competitive, attract new business, and meet the increasingly stringent requirements of manufacturers and insurers.

Powered by Pro Spot International

Color Compass Corporation’s partnership with Pro Spot International adds another layer of excellence to its training programs. ProSpot is a global leader in collision repair equipment, known for its OEM-approved welding systems and patented technologies. Together, Color Compass and ProSpot have established a network of Certified Trainers across Canada, ensuring that technicians receive hands-on instruction using the latest tools and techniques.

This collaboration means that Color Compass University students train on the same equipment used by top-tier manufacturers and repair facilities. It also ensures consistency in training quality, regardless of location.

What Sets Color Compass University Apart

Color Compass University isn’t just a training provider—it’s a strategic partner in the success of collision repair businesses. Here’s why it stands out:

Customizable Training: Programs can be tailored to meet the specific needs of individual shops, whether it’s improving workflow, mastering new refinishing techniques, or enhancing customer service.

Industry-Recognized Credentials: I-CAR (ProSpot International) and CCC certifications open doors to OEM partnerships, insurance programs, and increased customer trust.

Access to Elite Equipment: Through ProSpot, students train on cutting-edge welding equipment that meets the highest standards of safety and performance.

Commitment to Innovation: The university’s curriculum is continuously updated to reflect the latest industry trends and technologies. For welding in relation to ICAR and CCC, includes Steel, Silicon Bronze, Squeeze Type Resistance Spot Welding with Sectioning fast approaching.

Value Added to the Industry

Color Compass Corporation brings more than just training—it delivers comprehensive solutions that drive performance, profitability, and professionalism. From distributing top-tier autobody supplies to offering expert consulting and shop optimization services, Color Compass is a one-stop resource for collision repair businesses.

By investing with Color Compass University, shops gain access to a pipeline of skilled, certified technicians, improved operational workflows, and enhanced customer satisfaction. This translates into stronger business outcomes and a more resilient industry overall.

Embracing Auto Collision Training

In an industry where precision, safety, and quality are non-negotiable, the question isn’t whether you should invest in training—it’s who you should trust to deliver it. With its proven track record, national presence, and elite partnerships, Color Compass University is the clear choice.

Whether you’re a technician looking to advance your career, a shop owner aiming to boost performance, or an OEM seeking certified partners, Color Compass University offers the education, accreditation, and support you need to succeed.

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FROM NUMBERS TO KNOW-HOW

DANIEL TREVISANUTTO’S GUIDE TO COLLISION REPAIR METRICS

Daniel Trevisanutto

IListen to the full podcast by scanning the QR code or visiting the podcast section of collisionrepairmag.com/ 15753377

n the world of collision repair, numbers often drive the conversation—cycle time, length of rental, gross profit percentage. But for shop owners like Daniel Trevisanutto of Halfway Motors CARSTAR in Thunder Bay, Ontario, the key lies in balancing those numbers with safe, high-quality repairs.

Trevisanutto has spent 14 years in the business, moving from writing estimates to coowning and overseeing operations at a brand-new state-of-the-art facility. In this Industry Insider conversation with host Allison Rogers, he shares his perspective on how KPIs have evolved, which ones matter most, and why community involvement should be measured alongside profitability.

Allison Rogers: Welcome back to another episode of Industry Insider. I’m your host, Allison Rogers, and today I’m joined by Daniel Trevisanutto, one of the owners of Halfway Motors in Thunder Bay, Ontario. Daniel, how are you today?

Daniel Trevisanutto: I’m doing fantastic. Thanks so much for having me.

AR: We’re excited to have you here. Today we’re talking about key performance indicators—KPIs—and how they impact collision repair. But before we get into that, could you introduce yourself and share a bit about your path in the industry?

DT: Absolutely. I’ve been in the industry for almost 14 years, though my path was a little different. Collision repair is the family business, but it wasn’t where I thought I’d end up. At a crossroads in my career, my family suggested I sit down at CARSTAR and start learning how to write sheets. That small step pulled me into the business. From there I got more involved, eventually into ownership, and most recently we built and moved into a new facility in November 2023. It’s been an exciting journey, and I’ve really grown to love this industry.

AR: For readers who may not be familiar, what are KPIs in the collision world, and why do they matter?

DT: At the simplest level, KPIs are measurement tools. They let you assess the health of your business—how productive you are, how profitable you are, and whether you can keep the doors open. KPIs give you a black-and-white way of looking at performance, either compared to your own past results or to others in the industry.

AR: Would you say KPIs are the most important measurement tools for shop owners?

DT: I think they’re the clearest once you’re responsible for profitability and productivity. They’re not always simple to manage, but they give you a very direct view of business health.

AR: Over your 14 years, how have you seen KPIs evolve?

DT: They’ve always been there, but the focus has sharpened. Years ago, metrics like length of rental weren’t tracked nearly as precisely. Now we can quantify them and compare, and they’ve become talking points among owners and managers. It’s almost like trading Pokémon cards— everyone wants to know who’s got the strongest numbers.

AR: That’s a great analogy. Which KPIs matter most to you today?

DT: For me, two stand out: cycle time—how quickly cars move through the shop—and gross profit percentage, which ultimately determines whether you can keep operating month after month.

“Safety and quality come first—everything starts there. Build strong processes, do it right every time, and speed will follow.”

— Daniel Trevisanutto

AR: Are there KPIs you think the industry focuses on too much?

DT: It depends on perspective. Insurance companies focus heavily on length of rental. It’s important to support them, but our main priority has to be profitability. At the end of the day, if you’re not making money, you don’t have a business. A strong financial foundation lets you grow and build.

AR: Can you walk us through how cycle time is measured in practice?

DT: Sure. Cycle time is simply the number of days between when a vehicle enters the shop and when it leaves. If a repair starts Monday and finishes Friday, that’s a five-day cycle. You average those numbers across jobs to see how your shop is performing.

AR: Should shops track KPIs manually or through a system?

DT: A system is best, but even a simple spreadsheet works. The key is writing it down. Tracking numbers creates accountability and keeps you invested in improving them.

AR: How do you see technology shaping KPI tracking compared to ten years ago?

DT: Technology has made it much easier. We’re now seeing data aggregation across banners and performance groups, and AI is starting to provide predictive models. Eventually we’ll be able to benchmark more fairly—apples to apples—comparing shops with similar mixes of vehicles or repair types, whether luxury or domestic.

AR: Could you expand on that “apples to apples” idea?

DT: Repair facilities vary widely. Luxury shops handle five-figure parts and longer cycle times, while other facilities repair entire cars for that same cost. Comparing across shops, provinces, or countries only works if you account for those differences. With more data and AI, those comparisons will get sharper.

AR: In your own facilities, how do you balance hitting KPIs with ensuring repairs are done to OEM standards?

DT: Safety and quality come first— everything starts there. A cosmetic issue is one thing, but a safety-related comeback is unacceptable. Build strong processes, do it right every time, and speed will follow. Liability is our biggest responsibility.

AR: So it’s quality over KPIs.

DT: Exactly. You need to stand behind what you’re doing, and then you can start dialing in the numbers. But it has to start with doing the work right.

AR: Have you seen KPI pressure lead to shortcuts?

DT: Absolutely—we’ve all been guilty of it at times. With flat-rate pay and pressure from customers and insurers, it’s easy to cut small corners chasing productivity. But never at the expense of safety or vehicle integrity.

AR: If a shop identifies a weak KPI, what’s the first step you recommend?

DT: Break it down. For example, booth cycle time is like the shop’s heartbeat. Work backward: check painters, techs, tools, training, and support. Identify the factors, address them one by one, and improvements will follow.

AR: Do you think KPIs will look different in five years with EVs, ADAS calibrations and OEM procedures becoming more complex?

DT: KPIs won’t disappear, but rising costs from EVs and ADAS will change how they’re weighted. Average repair order and cycle times are increasing, often beyond a shop’s control. What matters most is completing repairs safely, productively, and being able to stand behind the process.

AR: How do you see insurer expectations evolving along those same lines?

DT: As more data emerges, I hope insurers recognize what shops can’t control and work with us toward mutual profitability. With OEMs more involved, we’re all navigating a three-way dynamic now between repairers, insurers, and manufacturers.

AR: What’s your advice for someone just starting their KPI journey?

DT: Start with your P&L—know your dollars in and out. Financials are the foundation: pay your people, keep the shop healthy, then build from there. Break KPIs down step by step, starting with what keeps the doors open.

AR: You’ve been with CARSTAR a long time. How has that partnership shaped your approach to KPIs?

DT: Being part of CARSTAR for over 25 years has been great. Regional meetings and shared KPIs let stores compare performance, share ideas, and improve collectively. It gives smaller operators access to insights and support, which strengthens the whole banner—and the industry.

AR: Last question—if you could add one KPI to the industry standard, what would it be?

DT: That’s tough—there are already 30 or 40 we track. If I could add one non-financial metric, it would be community involvement. For us, being active locally is core to who we are. Measuring and comparing how shops give back—improving cities, neighbourhoods, lives—would be a great way to encourage positive impact beyond productivity and profits.

AR: I love that idea. More shops should follow suit.

“Start with your P&L—know your dollars in and out. Financials are the foundation: pay your people, keep the shop healthy, then build from there.”

— Daniel Trevisanutto

DT: It starts with measuring it. If you can’t measure it, you can’t improve it. Start measuring kindness.

AR: Thank you so much, Daniel. Any final words for the industry?

DT: Just that it’s been a rewarding journey for me and my business. I appreciate the chance to share.

AR: Thanks everyone for listening to Industry Insider. Subscribe wherever you get your podcasts—we’ll see you next time!

AUTO RECYCLING IN THE ELECTRIC AGE

CONFRONTING THE EV TRAINING GAP WITH IAC AND BODYLINE AUTO RECYCLERS

Greg Aguilera Eric McDonald

Electric and hybrid vehicles are entering Canadian salvage yards in growing numbers, but recycler safety practices have not kept pace. Misconceptions persist, such as the idea that hybrids are less dangerous than fully electric vehicles or that pulling a 12-volt battery makes a car safe to handle. Meanwhile, training programs are almost always designed for mechanics, firefighters, or tow operators— not for recyclers, who deal with badly damaged vehicles and heavy equipment on a daily basis.

Recognizing this gap, International Auto Consulting founder Greg Aguilera developed a safety certification course tailored for the recycling sector. He recently worked with Eric McDonald, general manager of Bodyline Auto Recyclers, after McDonald’s facility experienced a fire caused by an EV battery. The two spoke to Allison Rogers, host of Collision Repair’s Industry Insider podcast about the challenges recyclers face, what training really needs to cover, and how small changes in practice can make a big difference.

Listen to the full podcast by scanning the QR code or visiting the podcast section of collisionrepairmag.com/15754245

Allison Rogers: Greg, why did you decide to create EV safety training specifically for recyclers?

Greg Aguilera: I’ve been in the auto industry for more than 35 years, and when EVs started showing up in recycling yards, there really wasn’t any guidance. The common response was “don’t touch it.” That mindset is risky. I visited one yard that insisted it didn’t have any EVs, yet it was packed with hybrids. The lack of awareness itself is dangerous. Recyclers need training that reflects their reality—damaged vehicles, heavy machinery and the need to test parts for reuse.

AR: Greg, why is EV and hybrid safety training such a critical issue for recyclers today? Why is it so important they understand the risks?

GA: When EVs first entered the recycling industry, the approach was basically “don’t touch it.” With little meaningful training available, complacency set in—many assume “it won’t happen to me.” Recently, I visited a yard that claimed they had no EVs, yet it was full of hybrids. That mindset is risky. Unlike draining fuel from a tank, you can’t simply remove the energy from a lithium battery. It’s not inherently dangerous, but it

“Fires can ignite quickly, and accident damage means safety systems might already be compromised. Without proper training, workers may approach these vehicles with a false sense of security.”

— Greg Aguilera

does carry risks. Training is key to mitigating those risks and understanding how to handle, test, and determine the reuse or recycling of components. Right now, consumer confidence in second-life EV parts remains low, which slows adoption.

“If your crew only trains once, they’ll forget what they learned. Frequent repetition builds habits, so when something unexpected happens, they respond safely and without hesitation. “

— Eric McDonald

AR: What are the most common misconceptions recyclers hold?

GA: The biggest is that hybrids are safe while EVs are dangerous. In reality, both carry significant risks—hybrids even more so, since they use two fuel sources. Another is believing that disconnecting the 12-volt battery makes the vehicle safe. Fires can ignite quickly, and accident damage means safety systems might already be compromised. Without proper training, workers may approach these vehicles with a false sense of security.

AR: Eric, your yard had a close call with a fire. What happened?

Eric McDonald: We thought a vehicle’s battery had been removed, but a material handler hit it and caused an arc. It started a fire right there in the yard. Nobody was injured, but people panicked. Even with some training, procedures nearly went out the window in that moment. It was a wake-up call: you can’t assume, and you can’t be complacent.

AR: How did that incident change your practices?

EM: We immediately changed how we process hybrids and EVs. Now the batteries come out right away, the vehicles are marked clearly—spray-painted so everyone knows what’s been depolluted—and they’re staged separately from other inventory. Clear markings and consistent processes are essential, especially with multiple people working across the yard.

AR: Greg, what’s missing from the EV training options that already exist?

GA: Most courses aren’t built for recyclers. They don’t cover things like putting a wrecked EV on a hoist with a 20-ton loader or figuring out whether a salvaged component can be safely reused when you can’t just plug in a dealer diagnostic tool. Testing parts is critical for profitability as well as safety, but it’s usually ignored. Our course is designed from the ground up for recyclers, blending safety with practical business needs.

AR: How important is it that entire teams—not just one or two people— receive training?

GA: Training just one employee isn’t enough. Safety is a team effort. Confidence and competence come from repeated, handson practice, and that only works if everyone is on the same page. A certificate doesn’t change a facility—consistent training and process adjustments do.

EM: If your crew only trains once, they’ll forget what they learned. Frequent repetition builds habits, so when something unexpected happens, they respond safely and without hesitation.

AR: Can you outline the main hazards of working with EVs and hybrids, particularly when dismantling or receiving them?

GA: Sure. In a typical recycler scenario, a vehicle arrives from auction, and the first step is de-polluting it. A major hazard is assuming that disconnecting the 12-volt battery makes the vehicle safe—voltage can still be present, and this is often overlooked. Another danger is the battery itself: even if there’s no visible damage, internal trauma from accidents or airbag deployment can make it unpredictable. Unlike a petrol engine, you can’t assume it’s safe once it’s switched off. Complacency is the biggest risk; until the battery is confirmed safe, it must be treated as a potential hazard.

AR: Eric, Greg recently visited your facility. What did you take away from that walkthrough?

EM: It was unbelievable what we covered in an hour. Greg pointed out that our battery storage would be safer on racks in our canopy building instead of inside the warehouse. He also suggested staging incoming EVs away from other cars and buildings, and covering battery terminals with tape to protect against moisture and debris. Simple changes, but they’ve already made our yard safer.

AR: Excellent. So Greg, what did you learn about Eric at Bodyline and his facility?

GA: At Eric’s facility, we reviewed storage for batteries, tools, and cleaning supplies, and used his incident as a learning moment to improve processes. Walking through the yard together gave us great insight into safely managing EVs. I’ve been working with hybrids since 2010 and also do facility and process design. What makes our approach unique is combining safety with profitability. Simple steps, like covering connections, protect both workers and components for resale—high-voltage parts must stay clean to be reusable. Every yard is different, so cookie-cutter approaches don’t work.

AR: Greg, what’s your big-picture advice for recyclers?

GA: Don’t underestimate the risks. Every yard is different, but every yard is vulnerable. The goal isn’t to scare people—it’s to build confidence and competence. Scared people make bad decisions. Training needs to be hands-on and tailored to recyclers’ work. If the industry invests in that, we’ll keep people safe and build consumer confidence in second-life EV parts.

Both Aguilera and McDonald stressed that preparation is the only defense against the unexpected. “Be as prepared as possible— expect the unexpected,” McDonald said. For recyclers, the EV wave isn’t coming. It’s already here.

AR: Do you have any last words that you would like to say to the industry?

GA: If you’re interested in EV training, reach out to me on LinkedIn (Greg Aguilera), via email at greg@intautoconsulting.com, or through intautoconsulting.com. I’m happy to answer questions and help the industry take a step forward.

GROWING UP WITH THE INDUSTRY

BY WILLIAM SIMMONS

It is somewhat ironic that the title of this column is The Last Word, because for me, it represents more like a beginning. Although I have been involved in one way or another with Collision Repair magazine since it first started nearly 25 years ago, this is my first real opportunity to introduce myself in these pages.

I was only five when the magazine first came to life, but I still remember helping out—sorting returned copies (five cents a name was big to a kid), hauling boxes of freshly printed issues, and tagging along to events. At the time, it was just a chance to be part of what my family was building, but over the years,

technology isn’t an add-on—it’s the baseline. That perspective will be vital as the pace of change only accelerates.

Beyond the technical side, I see cultural change as one of the most powerful shifts happening in collision repair. The professionals highlighted in this issue bring a new emphasis on collaboration, sustainability, and communication. They value transparency with customers, partnerships with insurers, and open dialogue across every segment of the industry. They are also deeply engaged with broader social challenges, from environmental responsibility to workforce development. Recruiting, training, and retaining

This issue celebrates those under 40 years of age—the youth of today who will shape collision repair tomorrow and well into the future.

it became something much more: a connection to an industry I’ve grown up alongside. Recently, I’ve stepped into a bigger role, and if you haven’t seen me before, there’s a good chance you’ll be seeing me soon at an event or a meeting.

This issue celebrates those under 40 years of age— the youth of today who will shape collision repair tomorrow and well into the future. It’s a milestone worth noting, not just because of the 30 names on our list, but because of what they represent. This industry spans many segments—collision repair, insurance, recycling, manufacturing—and across all of them, the younger generation is stepping up, asking tough questions, and finding new ways forward. When Collision Repair magazine was first launched, the challenges facing the industry looked very different. Repairing a car was largely about steel and paint, less about computers and calibration. Today, the technical demands of a single repair job can rival those of any other high-tech profession. Shops must invest heavily in equipment, training, and people just to stay current, and insurers, suppliers, and educators must all evolve alongside them. That’s why this generation of under-40 leaders is so critical. They aren’t just inheriting an industry; they’re redefining it. Many of them have never known a world without advanced driver assistance systems, digital estimating platforms, or OEM certification programs. For them,

skilled tradespeople is an urgent priority, and this younger generation is leading the way by making shops more appealing workplaces—places that offer opportunity, respect, and long-term careers.

On a personal level, it’s inspiring to see people close to my age—or younger—already making such a difference. It reinforces why this magazine exists in the first place: to shine a light on the individuals and businesses that keep Canada’s collision repair industry moving forward. I’m proud that Collision Repair magazine continues to be a platform where stories like these are told, where innovation is recognized, and where the voices of the next generation can be amplified. These honourees remind us that the future of this industry is not something to fear, but something to embrace with confidence.

As I take on more responsibility within the magazine, I look forward to building more connections with all of you—whether you’re on the shop floor, in an office, at a supplier’s booth, or teaching in a classroom. The collision repair industry has always been about people first, and this 30 Under 40 feature is proof of that. So while this column may be called The Last Word, for me it feels like the first step in a new chapter. I’m excited to continue the journey with you, to celebrate your successes, and to share the stories that define our industry.

Here’s to the next 25 years—and to the next generation of leaders who will take us there.

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