HUMAN RESOURCE COMMITTEE INTRODUCTION The year 2020 was challenging as well as daunting. Moving forward, the social and business landscape post COVID-19 will be significantly different. Technology will play a bigger role in the transformation as we expect to see more digital engagement initiatives and a shift in members’ social and recreational needs including human resource management. The Club needs to quickly adapt and we look forward to curating a technological experiential journey for our members. Reported by: MR MICHAEL LEONG Chairman
The Human Resource Management will resolutely and actively play a pivotal role in supporting the Club in meeting the new normal and all the challenges ahead. Members’ health and safety will be one of our paramount concerns.
MANPOWER STATISTICS In the year 2020, the Club’s average operating staff strength including part timers was 144 and staff to member ratio was 1:107. During this very challenging time, the Club has to stay viable so that staff continue to enjoy greater job security. As part of the cost cutting measures due to the COVID-19, both the salary and bonuses were frozen for 2020 and all staff had to clear their accumulated 2019 annual leave during the circuit breaker. These measures together with a variety of government’s schemes and support, have helped to sustain the Club’s financial position.
HIGHLIGHTS OF THE YEAR In view of the COVID-19 pandemic, many staff had taken additional roles and performed duties as safe entry officers to help and man the access points with temperature taking and SafeEntry for our members. Staff were also trained for job functions in different outlets due to manpower shortage caused by Malaysia’s Movement Control Order and reduction of part-timer workers. During the circuit breaker: * *
Our Man Zhu Café F&B team also provided a much needed drive-through take-away service for our members. Employees were also encouraged to register for the free online courses and webinars offered by NTUC LearningHub. Employees were able to choose courses according to their interests and learn at their own pace and schedules, as part of their life-long learning journey. The platform also allows learners to track their learning progress and receive personalised recommendations.
Key employees were also trained in areas to upskill their digital capabilities and customer service skills. As a start, the first batch of 37 employees attended the “SkillsFuture for Digital Workplace” amidst the ongoing pandemic to equip them with foundational digital literacy skills and positive mindset needed to deal with digital workplace of the future. The following training courses were attended by key employees to help them remain effective in their work, for the benefit of the team, the Club and our members. • Lease Documentation Workshop shared by HR Committee Chairman • COVID-19: Safe Management Measures in the Workplace • SkillsFuture for Digital Workplace • Provide Go-the-Extra-Mile Service • Respond to Service Challenges • Professional Business Writing Skill for Better English Communication • First Aid & AED Refresher course • E-Workshop on Implement Flexible Work Arrangements Effectively • Swimming Coaches Development Workshop - Align with New SSA Level 1 Requirements
Lease Documentation Workshop shared by HR Committee Chairman, Mr Michael Leong
Swimming Coaches Development Workshop
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ANNUAL REPORT 2020
