5 minute read
Human Resource Committee
Reported by: MR MICHAEL LEONG Chairman
INTRODUCTION
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The year 2020 was challenging as well as daunting. Moving forward, the social and business landscape post COVID-19 will be significantly different. Technology will play a bigger role in the transformation as we expect to see more digital engagement initiatives and a shift in members’ social and recreational needs including human resource management. The Club needs to quickly adapt and we look forward to curating a technological experiential journey for our members.
The Human Resource Management will resolutely and actively play a pivotal role in supporting the Club in meeting the new normal and all the challenges ahead. Members’ health and safety will be one of our paramount concerns.
MANPOWER STATISTICS
In the year 2020, the Club’s average operating staff strength including part timers was 144 and staff to member ratio was 1:107. During this very challenging time, the Club has to stay viable so that staff continue to enjoy greater job security. As part of the cost cutting measures due to the COVID-19, both the salary and bonuses were frozen for 2020 and all staff had to clear their accumulated 2019 annual leave during the circuit breaker. These measures together with a variety of government’s schemes and support, have helped to sustain the Club’s financial position.
HIGHLIGHTS OF THE YEAR
In view of the COVID-19 pandemic, many staff had taken additional roles and performed duties as safe entry officers to help and man the access points with temperature taking and SafeEntry for our members. Staff were also trained for job functions in different outlets due to manpower shortage caused by Malaysia’s Movement Control Order and reduction of part-timer workers. During the circuit breaker:
* Our Man Zhu Café F&B team also provided a much needed drive-through take-away service for our members. * Employees were also encouraged to register for the free online courses and webinars offered by NTUC LearningHub. Employees were able to choose courses according to their interests and learn at their own pace and schedules, as part of their life-long learning journey. The platform also allows learners to track their learning progress and receive personalised recommendations.
Key employees were also trained in areas to upskill their digital capabilities and customer service skills. As a start, the first batch of 37 employees attended the “SkillsFuture for Digital Workplace” amidst the ongoing pandemic to equip them with foundational digital literacy skills and positive mindset needed to deal with digital workplace of the future. The following training courses were attended by key employees to help them remain effective in their work, for the benefit of the team, the Club and our members.
• Lease Documentation Workshop shared by HR Committee
Chairman • COVID-19: Safe Management Measures in the Workplace • SkillsFuture for Digital Workplace • Provide Go-the-Extra-Mile Service • Respond to Service Challenges • Professional Business Writing Skill for Better English Communication • First Aid & AED Refresher course • E-Workshop on Implement Flexible Work Arrangements Effectively • Swimming Coaches Development Workshop - Align with New SSA
Level 1 Requirements
Lease Documentation Workshop shared by HR Committee Chairman, Mr Michael Leong
A total of 13 staff employees demonstrated delivery of excellent service to members by obtaining two Star, four Gold and seven Silver under the 2020 EXSA Award.
Star Award:
Chong Kean Foo Kenny Food & Beverage Department, Man Zhu Café Goh Jiew Choi Louis Food & Beverage Department, Man Zhu Café
Gold Award:
Goh Jin Sen Food & Beverage Department, Man Zhu Café Cheng Chek Ching Food & Beverage Department, Man Zhu Café Soh Chin Xian Sally Food & Beverage Department, Man Zhu Café Lim Lian Tee Lily Membership Relations & Marketing Department, Front Office
Silver Award:
Oliveiro Kathline Irene Food & Beverage Department, 3 Bars Teh Siew Kheng Jennifer Food & Beverage Department, Man Zhu Café Tew Lai Poh Stanley Food & Beverage Department, Man Zhu Café Qian HengFu Harold Food & Beverage Department, Man Zhu Café Voon Ee Feng Food & Beverage Department, Man Zhu Café Lee Shuet Ying Daphne Food & Beverage Department, Man Zhu Café Ong Siew Kwan Agnes Finance Department, Joy Luck Cove The Club truly appreciates these valued employees who have gone beyond the call of duty in delivering exceptional services and creating memorable experiences for our members. A framed certificate was presented to each of these employees in recognition of their remarkable efforts in elevating the service excellence in the Club. The Long Service Awards presentation was held in December 2020 in recognition of the employees' valued contributions and dedicated services with the Club. A total of 17 employees were conferred the Long Service Awards for their 5, 10, 20 and 40 years of service with the Club including the presentation of the Long Service Achievement Award to Karen Wee from HR & Admin Department who had consistently demonstrated good work attitude and good performance for the past 40 years of service with the Club.
LOOKING AHEAD
In support of the Club’s Vision 2030, the Human Resource Department will be setting up a Company Training Committee (CTC) supported by NTUC’s e2i, comprising management and union leaders to identify the training and skills for the staff to be Future Ready and fostering life-long learning culture amongst them. The terms of reference for CTC will aim to prepare and align our employees for the digitalisation of its workforce in meeting the future needs of Industry 4.0 through active reskilling and retraining programmes to heighten productivity and enhancing capabilities of our employees.
We want our staff to have the skills, knowledge, and attitude to adapt and thrive in the new economy and technology-intensive environment. Another area of focus will be on Leadership Development in training and grooming staff to help them develop their leadership potential to ensure necessary career skills.
I would like to record my appreciation to the Management Committee, my fellow Committee members and the Club’s administration for their support and contribution during the difficult year in 2020 for our members. We wish to assure members that our staff will continue to work together as a team to ensure your safety and contribute to the Club’s continued viability and success as a premier club.
