Promising Canadian Small Businesses & Stories in 2025
Top Government Initiatives for Canadian SMEs To Support Growth and Innovation
Actionable Strategies for Canadian SMEs in 2025
Architecting for Scale with Headless E-commerce
How to Secure Funding and Grants for Your Small Business in Canada
How to Protect Your Business from Cybersecurity Threats
How AI-Driven Innovation and Green Cloud Are Leading Canadian SMEs in 2025 Are Leading Canadian SMEs in 2025
How to Navigate Provincial and Federal Business Regulations in Canada
BVX 2025: Brampton’s Boldest Tech Expo Set the Stage for Innovation, Community & Big Ideas
Small Business Environment in Canada in Canada as the Backbone of a Transforming Economy
Karen Svendsen
SeniorDirector,SmallBusinessand PartnershipsatRBC
Karen Svendsen, Senior Director Small Business and Partnerships, RBC is responsible for setting the strategic direction and priorities for Small Business in Canada. A career long advocate for Small businesses and their owners, she leads cross functional teams to deliver innovation for tomorrow, and solutions for today as Small businesses start, manage and grow their business She also leads the partnership strategy for Commercial Banking bringing best in class beyond banking solutions to RBC Business clients
She has more than 25 years of financial services experience with RBC across retail and commercial banking, role strategy and design, and client strategy. Her experience includes leading key programs to accelerate client acquisition and growth, transform employee engagement and capability, and foster deeper client connections
WeatheringChange, DrivingGrowth:
FindingsfromtheRBCSmallBusinessPoll
InterviewBySKUddin
For 15 years, the RBC Small Business Poll has offered a window into the evolving landscape of entrepreneurship in Canada Each year, the poll captures the aspirations, challenges, and opportunities facing small business owners, while also tracking trends in market conditions, innovation, technology adoption and more
The latest edition reveals a striking finding: entrepreneurial interest has reached an eight-year high, with nearly six in ten Canadians expressing a desire to start their own business. To explore what’s driving this surge, Karen Svendsen, Senior Director, Small Business and Partnerships at RBC, spoke with Canadian SME Business Magazine about the poll results, the evolving role of small businesses in Canada’s economy, and how RBC is helping entrepreneurs turn ambition into action
59% of Canadians expressed interest in starting their own business, according to a recent RBC Small Business Poll. What do you believe is driving the surge in entrepreneurial aspirations among Canadians?
Karen: Over the past eight years, Canadians’ entrepreneurial aspirations have surged to a new high – nearly 59% of people now express a desire to start a business Thats a significant jump – about 13 percentage points higher than just a few years ago – and it really reflects the moment we ’ re in Canadians are re-evaluating what they want from their careers For many, the appeal of entrepreneurship is about independence and flexibility – having the ability to shape their own future rather than following a traditional path At the same time, the barriers to entry are lower Digital tools, online platforms, and new technologies make it easier to start and scale a business today than it was even a decade ago And perhaps most importantly, we ’ re seeing more Canadians motivated by purpose – they want to build businesses that reflect their values and contribute to their communities
The poll also suggests that 61% of small business owners have adjusted their strategy in the past year. Based on the survey and your personal experience working with entrepreneurs across Canada, can you elaborate on what kinds of changes they're making?
Karen: Indeed, our poll shows that half (51 per cent) of the business owners surveyed have made significant changes to their business model to remain competitive, and that lines up closely with what we ’ re hearing from entrepreneurs across the country Business owners are navigating a challenging environment – from higher costs to shifting consumer expectations – and they’re adapting quickly Three-quarters (75 per cent) of business owners say they are adapting well to market volatility, and 76 per cent describe themselves as resilient in the face of change
We’ve seen many entrepreneurs re-examine their business models, diversify their supply chains, and invest more heavily in digital platforms to connect with clients. Looking ahead, most remain positive about the year, with many planning to invest in digital upgrades, brand-building, new market expansion, and innovation, while also keeping a close eye on profitability and maintainable growth They’re not standing still; they’re making bold, creative decisions to keep moving forward And as a financial partner, our role is to ensure they have the tools, advice, and capital to put those strategies into action
More broadly, how does RBC support small businesses –and how do services beyond banking play a role in helping entrepreneurs succeed?
Karen: When we talk about supporting entrepreneurs, it really goes beyond just traditional banking Of course, access to capital is important, but we know thats only one part of the equation Entrepreneurs also need advice, networks, and tools that help them build with confidence That’s why we ’ ve developed a full ecosystem of support at RBC For example, Ownr makes it simpler and more affordable to start and register a business. RBC Insight Edge provides market intelligence so entrepreneurs can understand customer needs and make better decisions And through Beyond Banking services, we ’ re connecting business owners with resources that go well beyond financing – whether that’s mentorship, collaborations, or digital tools that make day-today operations easier Our role is to meet entrepreneurs where they are and help them succeed at every stage, from that very first idea through to growth and long-term sustainability
What advice would you give to aspiring entrepreneurs who are looking to start their own business, particularly in the current economic climate?
Karen: For aspiring entrepreneurs, my first piece of advice is to start with a clear vision, but stay flexible in how you bring it to life The business landscape can change quickly, as we ’ ve seen over the past few years, so resilience and adaptability are just as important as a good idea I’d also encourage new business owners to really take the time to understand their market and build a solid financial foundation early on That means knowing your clients, understanding your costs and your cash flow, and building a robust business plan. Just as important, dont underestimate the value of building a strong network Mentors, peers, and partners can provide insights and support that make all the difference
p g , g help entrepreneurs navigate uncertainty and grow with confidence
Looking ahead to the next year, what trends or challenges do you see on the horizon for small businesses, and how is RBC positioning itself to support entrepreneurs in navigating these changes?
Karen: Looking ahead, small businesses will continue to face both challenges and opportunities On the one hand, rising costs and economic uncertainty remain real pressures Consumer expectations are also evolving – people want more convenience, personalization, and digital access than ever before On the other hand, there’s tremendous opportunity for growth in areas like technology adoption, sustainability, and even partnerships with other businesses or organizations We’re seeing entrepreneurs embrace new tools, from e-commerce platforms to AI, to help them operate more efficiently and connect with clients in innovative ways
y p g g , insights, partnerships, and Beyond Banking services that prepare them for what’s next Ultimately, we know small businesses are the backbone of the economy, and our role is to ensure they’re positioned to thrive in the year ahead and beyond
Visit RBC Starting a Business for more advice and resources, including Ideas and Lessons Learned from Real-Life Entrepreneurs.
Small- to medium-sized businesses often face the challenge of needing technology to power their business, while having limited to no internal IT resources or expertise There’s hardware to troubleshoot, software to update, cloud infrastructure to optimize and the ever-present, always evolving task of keeping every endpoint and platform secure from threats
On top of that, IT environments are growing more complex with hybrid work, compliance requirements and cloud adoption What’s more, today’s cybersecurity attacks are automated and don’t discriminate by company size or revenue Every business, no matter how small, needs a robust security stance
The good news? You don’t need to tackle IT and cybersecurity on your own Solutions like Canon Complete offer comprehensive IT Management and cybersecurity solutions right-sized and priced for your organization
Canon Complete: Personalized, Comprehensive IT Solutions
Canon Complete is designed to support your IT and cybersecurity needs–whether that means partnering with your in-house team or taking the burden of IT and cybersecurity completely off your plate Our service is ideal for growing businesses without a dedicated IT department or for IT leaders with lean teams that need trusted backup and expertise
Here’s what Canon Complete offers:
Managed IT Services:
From help desk needs and network management to system support and updates, we’ll take care of everything you need to keep the ship running smoothly
Cybersecurity Solutions:
Canon Complete designs a defence that supports your IT environment with tools like encryption, firewalls and threat detection. We run regular security audits, provide employee training and respond immediately to suspicious activity, containing threats before they become a problem
Managed Cloud Services:
Scalable, reliable, secure We work with you to get your organization’s infrastructure, applications and resources in the appropriate cloud environment to power collaboration and support hybrid and remote teams
IT Professional Services:
As consultants, we can support you with IT strategy, identify gaps and guide you through effective processes and transitions
Don’t need all that? No problem Every Canon Complete solution is designed to match your goals, needs, and existing business technology environment
Offload IT. Get Protection, Predictability and Peace of Mind.
Enterprise-grade tools and services in one simple package
Powered by Partnership
Canon Complete is delivered in partnership with Canon Canada’s managed IT partner, Supra ITS. Based in Canada, the Supra ITS team combines experience, cutting-edge tools, and round-the-clock availability into services that meet the unique needs of Canon clients. We share deep knowledge of the unique challenges and opportunities Canadian small- and medium-sized businesses face today. We consider customers our partners, and are committed to a service model based on responsiveness and trust.
Building an in-house IT department is expensive and often unrealistic for leaner teams. With Canon Complete, you get the expertise, tools and processes that large companies rely on, without having to navigate the complexity or take on the overhead We work with you to understand your needs and strengthen your unique IT environment
One monthly fee, total peace of mind
One monthly fee covers your comprehensive IT and security needs which are personalized for you That means no hidden costs, no unexpected bills just clear, predictable pricing you can budget for
Fewer risks, fewer headaches
By partnering with experts, your team can stop putting out fires and focus on what matters most: running and growing the business. You’ll have fewer disruptions, a strong security posture, and 100% confidence that your systems are in good hands
Ready to Take the Next Step?
If you want a clear picture of your business’s security stance, a penetration test (pen test) is a good place to start In a pen test, ethical hackers simulate real-world attacks to test the effectiveness of existing defences and identify vulnerabilities and weaknesses
For a limited time, we ’ re offering a free Baseline Security Assessment (valued at $3,000) when you book your pen test by December 31, 2025
To learn more about Canon Complete and pen testing, book your free Baseline Security Assessment here.
How finance-first AI and automation empower businesses to grow with speed, trust, and insight.
Canadian SMBs are operating in one of the most volatile business environments in decades - from inflation to staffing shortages to rapid digital shifts For financial leaders, the ability to see the full picture isn’t just helpful, it’s mission critical
Sage Intacct’s AI-driven financial software helps companies improve efficiency, track profitability, and forecast cash flow more accurately It integrates with disparate systems and tools to give a clearer picture of overall performance, simplifies multi-location operations, and helps ensure compliance through strong audit trails With real-time dashboards, financial leaders can stay on top of key metrics and make faster, data-backed decisions
What does that mean? Sage Intacct empowers firms with finance-first Generative and Agentic AI, automating consolidations, compliance, and reporting for 60% efficiency gains and 20% profitability growth
Reduce your firm’s multi-entity consolidation time up to 85%, going from days/weeks to minutes
Make better investment decisions with customizable dashboards that highlight your firm’s financial performance in real time
Minimize manual tasks, enabling your team to focus on value-add activities
Here are 5 questions you should be asking yourself as a business owner, operator or financial team member.
01
Do I have real-time operational and financial visibility?
Say goodbye to outdated, siloed, systems Sage Intacct delivers deep, multi-dimensional insights into your financial and operational performance You can gain instant visibility into revenue, service team productivity, inventory costs, or other metrics unique to your operations With role-based, customizable dashboards and analytics, you gain a clear, realtime view of your financial health - empowering you to plan, budget, and make confident decisions
02
Can I leverage multi-entity management with flexibility and automation?
Whether you ’ re managing a regional network of teams or operating multiple locations, Sage Intacct adapts to your needs You can automate inter-entity transactions, consolidations, and reporting to simplify financial management. Configure workflows for approvals and tracking, for smoother day-to-day operations, while scaling seamlessly, whether you ’ re managing a small team or a large, multilocation operation
03
Have I fully integrated our systems?
Fragmented tools slow your business down With over 200 integrations, Sage Intacct streamlines processes across your organization seamlessly with best-in-class solutions, including scheduling, payroll, and inventory management tools Our open APIs provide smooth imports and integrations, keeping financial and operational teams aligned
04
How are we going to scale?
Growth brings complexity - and Sage Intacct is built to handle it Sage Intacct enables Canadian businesses to scale efficiently by providing a cloud-based financial management platform with automation, real-time reporting, multi-entity support, and robust analytics, streamlining operations and freeing up finance teams for strategic tasks. Its adaptability to various industries, including construction and SaaS, along with features like complex billing and language support, makes it ideal for managing growth, complexity, and compliance in a digital-first economy
05
What’s my AI plan?
If you ’ re not exploring AI today, you risk falling behind tomorrow AI can free up time, automate routine tasks, and dramatically reduce errors Tens of thousands of businesses like yours are using Sage Intacct, with Sage Ai, Copilot and our Ai Agents to eliminate up-to 90% of their manual data-entry and tasks, consolidate business entities and complex ownership structures within minutes; close the books in 3-4 days (vs 2-3 weeks) and dramatically reduce errors All while unlocking the real-time, trusted, multi-dimensional insights to drive business growth
Sage Intacct is also customized to meet the specific needs of verticals businesses to streamline their financial operations If you are a technology company, healthcare organization, nonprofit, service business, financial firm, or hospitality provider, Sage Intacct has the features and functionality suited to meet the unique requirements of your organization
Our customers are seeing tremendous value when they leverage the power of Sage Intacct. They are quickly acting on new investment opportunities, expanding geographically, and bringing new products or services to market, as well as minimizing manual tasks, enabling their teams to focus on value-add activities.
Cost Savings: $2M+ from finance automation and reduced headcount needs.
Time Savings: 100+ hours per consolidation cycle eliminated; close reduced from weeks to days
Profitability: +15–20% improvement via faster insights and decisions
Risk Reduction: Avoid fines (up to $10M+) and reputational damage with automated compliance
Growth Enablement: Faster acquisitions/divestitures due to real-time financial visibility
You can choose to ignore these unprecedented challenges, or face them head on with the speed, trust, control and insights you need to increase your impact and drive real results Using Sage Intacct, the high-performance finance software trusted by 30,000+ businesses, you have the partner, tools and technology to not just adapt, but thrive
sage.com/en-ca/sage-business-cloud/intacct.
PromisingCanadian SmallBusinesses& Storiesin2025
BySkUddin
Small enterprises in Canada continue to influence social and economic advancement with amazing creativity and flexibility The focus of Small Business Month 2025 is on SMEs' adoption of sustainability, digital transformation, and community impact Their inspirational tales, which range from overcoming business disruptions to spearheading environmental change, inspire others to pursue similar goals by showcasing entrepreneurship and forwardthinking attitudes These profiles demonstrate how Canadian SMEs overcome obstacles to seize opportunities
Learn about the 2025 trends influencing the growth of Canada's most promising small firms, ranging from food technology and cyber resilience to generative AI and medical technology. Verified sources, social media signals, and actionable takeaways for authors, investors, and SME entrepreneurs.
The Growing Importance of Canada’s Small Business Scene in 2025
Strong talent clusters, rising investor interest, and active national initiatives that support founders' growth have kept Canada's startup and SME ecosystem near the top of the world rankings. Canada's high ranking among startup ecosystems in 2025, according to listings and ecosystem indexes, provides a helpful context for showcasing promising small enterprises this year
Canadian Success Stories
Cohere is an AI startup that has acquired $450 million in funding Cohere's substantial investment and enterprise emphasis demonstrate how Canadian AI firms have progressed from research prototypes to commercial products, drawing significant strategic partners and investors that support worldwide expansion
Tridel is a top real estate company that uses cloud platforms and smart building technology to optimize household energy use, reduce emissions, and save money
MTatt (Medtech Startupfest winner) is a medtech company that has built a new way to measure blood test biomarkers with the help of temporary tattoos
Several food tech companies like Gatik, Knead Tech, Flashfood, Syzl, Fresh Prep, etc, are creating headlines for innovating in food waste, alternative proteins and retail logistics Numerous interesting players in the market have intrigued investors and attracted grocery/restaurant customers
BGIS has reduced plastic waste and promoted reusable bottles by implementing AWS IoT for smart water filling stations
A cloud-powered outage management system is being integrated by Energy+ Inc , an Ontario utility, to enhance service and lessen the need for massive data centers
Green energy and digital transformation are areas of achievement for Canadian SMEs, making them more competitive, adaptable, and impactful in local communities
Some firms are scaling and in a continuous growth process These are the companies known for upping revenue scales and hiring traction lists They show profit margins by finding product-market fit in Canada
The Weather Network established better business continuity and less environmental impact by reducing hardware needs and energy usage by 50% following the migration to cloud services
Adaptation and Community Impact The Strategic Value of Cloud and Sustainability
Promising Canadian SMEs frequently confront supply chain difficulties, fluctuating consumer expectations, and market volatility Their capacity to quickly change course, invest in employee training, and use technology to optimize processes is what sets them apart One of the key values is community engagement: companies that prioritize fair employment practices, support local causes, and work with other SMEs help to improve the social fabric They promote shared prosperity, sustainability, and resilience by exchanging resources and expertise This entrepreneurial spirit serves as the foundation for Canada's post-pandemic economic recovery and lays the groundwork for long-term growth in 2025 and beyond
Steps for Successful Digital & Sustainable Adoption
Transformation necessitates careful preparation and continuous education SMEs in Canada should:
Assess the inefficiencies and excessive energy use of the current infrastructure
Establish quantifiable objectives for energy use, emissions, and operational waste
Choose cloud providers with verified credentials in green energy
Keep an eye on digital resources, including load balancing, analytics, and resource scaling, for optimization
Teams should be trained to make the most of modern technologies for eco-friendliness and efficiency
To preserve compliance and industry best practices, audit and update procedures on a regular basis
While reducing operational risks and environmental impacts, small firms can achieve fresh growth by integrating digital and sustainability goals into their strategy
For Canadian SMEs, digital transformation has become crucial since it allows for increased resilience and scalability Nowadays, cloudfirst technology is used by most small enterprises, which offers:
Quick scaling to meet changing market needs.
Lowered operational expenses through the removal of conventional infrastructure
Collaboration in real time for remote workers
Sophisticated catastrophe recovery procedures that include automated backups
The increase in sustainable business practices is a noteworthy trend for 2025 Businesses actively reduce their carbon footprints and gain from efficient energy use when they engage with green cloud providers SMEs also increase brand recognition and deepen customer trust through cloudpartnered solutions and sustainability goals, creating long-term value for the economy and society
Leading Technologies Driving Growth
AI-Powered Energy Management: Tracks and optimizes utilities for cost and sustainability.
Green Cloud Providers: Now committed to 100% renewable energy sourcing by 2025
Edge and Serverless Computing: Reduced latency and energy use while scaling workloads
Sustainable Data Storage: Energy-efficient archival and cold storage policies
Businesses become more flexible and less harmful to the environment thanks to these technologies SMEs that are dedicated to implementing such innovations maintain their competitiveness in terms of profitability as well as in establishing more environmentally friendly industry standards for Canada's future
The Road Ahead for SMEs
Canadian SMEs need to stay aware and proactive as technology and sustainability continue to intersect Regular digital audits, staff upskilling, and participation in trade associations are all part of the future To ensure operations are future-proof, businesses should continue to collaborate with cloud providers who are dedicated to sustainability and innovation SMEs that integrate ecological stewardship and techenabled productivity win over customers and establish a strong local presence Small Business Month provides a special chance to acknowledge these accomplishments, look for mentorship, and promote group change Canadian SMEs will drive national progress and serve as an inspiration to upcoming business owners if they are persistent and have a clear vision
Small Business Month 2025 celebrates Canadian SMEs' tenacity, and contributions to the community Their each us important lessons about sustainability and usinesses are setting the example for a new era of ship where morals and innovation coexist as they hnology and environmental responsibility
aying updated is integral to our shared mission of mmunity of innovators CanadianSME Magazine is asure trove of entrepreneurial knowledge Click ribe to our monthly editions for updates on sinesses. Follow our handle @canadian sme on X dated on all business trends and developments. s crucial to our mission.
s article is based on publicly available information or informational purposes CanadianSME Small Business not endorse or guarantee any products or services aders are advised to conduct their research and due e making business decisions
NancyMacKay
Nancy MacKay: Building Canada’s Premier CEO Peer Network
MacKay CEO Forums, Canada's premier peer learning organization for CEOs, Executives, and Business Owners, founded by Nancy MacKay, PhD, in 2005, was born from a simple but powerful insight: it’s lonely at the top Determined to address the loneliness of senior leaders, Nancy and her team have built a confidential, high-trust, high-impact community that brings together over 1,200 leaders across Canada and has supported over 5,000 CEOs since the founding of MacKay CEO Forums A significant force in Canadian industry, MacKay is renowned for her vision, knowledge, and dedication to high-impact learning
Background and Foundational Influences
Nancy MacKay was born and raised in Canada Her early years were marked by a desire to change the world, and she had a passion for learning. She graduated from the University of Waterloo with a Bachelor of Mathematics and a Masters in Management Sciences She also holds a PhD in Business from the University of Canterbury in New Zealand Her academic experience gave her a solid foundation in leadership and critical thinking, which she has applied to every aspect of her career Integrity, inclusion, and a dedication to helping others achieve their goals are the cornerstones of MacKay's entrepreneurial journey
Founding MacKay CEO Forums
Following a successful career as an executive coach, consultant, and university lecturer, MacKay recognized a need for additional support for Canadian CEOs and senior leaders She founded MacKay CEO Forums in 2005, inspired by her experience speaking to a peer group of CEOs in Vancouver Her objective is to establish peer support groups for results-driven leaders who have the most significant impact and require the least amount of time and attention Under her direction, the group has expanded to serve businesses with revenues ranging from $5 million to $5 billion, comprising more than 60 Forum Chairs and over 1,200 members The fact that MacKay CEO Forums is now a Certified B Corporation demonstrates its dedication to community impact and social responsibility
The MacKay CEO Forums Model and Impact
CEOs and executives can discuss difficulties, acquire knowledge, and create successful plans in the private, professionally run peer groups that MacKay CEO Forums provides With seven meetings a year and 14 carefully matched members, each group cultivates a strong sense of accountability and trust Members gain access to unique leadership events, one-onone mentoring, and professional facilitation The company ' s return on investment (ROI) is impressive; according to a 2022 research by the ROI Institute Canada, it enhanced profitability, employee retention, and customer satisfaction by 708% CEO Time Mastery, actionable learning, and a high-accountability culture are key components of MacKay's approach, which has accelerated the growth and leadership skills of thousands of Canadian leaders
Thought Leadership and Publications The Future of Peer Leadership in Canada
In addition to her position as CEO, Nancy MacKay is a sought-after thought leader, author, and keynote speaker. She co-wrote well-known books with Alan Weiss, including The Talent Advantage and The Modern Trusted Advisor, and with Nico Human, I Don't Have Time Her literature tackles the most critical issues that CEOs face, including talent development and CEO Time Mastery MacKay's observations are frequently discussed at business gatherings, podcasts, and the national media She is renowned for providing busy executives with tangible, evidence-based guidance and for effectively converting complex leadership ideas into actionable plans
Community Engagement and Social Impact
MacKay has a strong commitment to giving back. To ensure that non-profit executives have access to the same peer learning opportunities as their corporate counterparts, MacKay CEO Forums, under her direction, sponsors a nonprofit charity in each peer group She co-chairs the Vancouver Committee for Canada's Great Kitchen Party, which promotes Canadian culture and humanitarian concerns, and she is a member of the boards of The Genwell Project and the Rick Hansen Foundation Campaign Cabinet Both her company ' s B Corp designation and her desire to create a more cohesive, welcoming business community are examples of MacKay's commitment to social responsibility
Overcoming Challenges and Inspiring Leaders
There were challenges in starting and growing a nationwide peer network. MacKay overcame doubts about the benefits of peer learning and made considerable efforts to gain the trust of Canada's leading business executives Her emphasis on responsibility, secrecy, and quantifiable outcomes distinguished MacKay CEO Forums She also promotes effective CEO Time Mastery, helping them avoid burnout and focus on the most critical tasks Through perseverance, foresight, and a steadfast faith in the strength of collective experience, MacKay has helped thousands of executives overcome loneliness, resolve their most challenging issues, and seize their most significant opportunities Her narrative serves as a powerful illustration of how female entrepreneurs can spearhead revolutionary change in the Canadian industry
MacKay is dedicated to growing the influence and reach of MacKay CEO Forums in the future Regardless of business or location, she sees a time when all Canadian CEOs and executives have access to excellent peer learning. Offering leadership summits, virtual peer groups for Canadian CEOs/Executives/Business Owners, as well as new resources for CEO Time Mastery and personal development, the organization continues to innovate The goal of MacKay is to "flood the globe with outstanding leaders," a goal that appeals to the upcoming generation of executives and business owners Her continued efforts guarantee that Canada will always be at the forefront of corporate excellence and leadership development
The legacy of Nancy and her team is one of impact, vision, and steadfast commitment to leadership excellence As the founder and CEO of MacKay CEO Forums, she has created a vibrant community that enables business leaders in Canada to grow, learn, and achieve success together. Entrepreneurs everywhere are inspired by her story to pursue their dreams, collaborate, and make a meaningful impact on their communities and industries
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle, @canadian sme, on X to stay updated on all business trends and developments Your support is crucial to our mission
Disclaimer:This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions
Empowering Teams: ADP’s SuccessStrategies
In an exclusive interview with CanadianSME Small Business Magazine, Mohamed Basma, VP of Small Business Services at ADP Canada, shares his perspective on addressing the growing skills gap in Canadian small businesses Drawing from his extensive experience in HR and workforce strategy, Mohamed offers practical advice on upskilling teams, fostering mentorship, and creating people-first workplaces that boost productivity, retention, and long-term success
InterviewBySKUddin
Mohamed Basma leads our Small Business Services division for ADP Canada and oversees the complete client journey from implementation to Service Mohamed’s mission is to make sure our Small Business Clients are satisfied and successful with their HCM solution
Mohamed joined ADP in 2018 as Vice President of Service Strategy and Operations and held multiple roles including leading the Outsourcing Service Organization and then leading Service Delivery for our Small Business, mid-market, up-market and nationals segments
Prior to ADP Mohamed worked for 11 Years in Management Consulting at Accenture followed by leading the Global Procure to Pay Department at Restaurants Brands International across all three brands: Burger King, Tim Hortons and Popeyes
MohamedBasma VPofSmallBusinessServices,ADPCanada
The Canadian Federation of Independent Business (CFIB) recently highlighted skilled labour shortages as a top barrier for nearly half of SMBs. In your view, what are the primary factors fueling the current skills gap within Canada’s small business sector?
The world of work is changing fast, seemingly by the hour New technologies like GenAI are reimagining the skills we will need to succeed in this constantly evolving environment and I think this is partly attributable to the skills gap There are also demographic changes happening every day Older workers are leaving the workforce en masse, sometimes without passing on invaluable institutional knowledge they’ve acquired through decades If older workers are not passing this information onto the younger generations, the skills are lost and the gap increases
According to ADP Research’s People at Work 2025 report on skills development, only 22% of Canadian workers strongly agree they currently have the skills needed to advance in their careers within the next three years This gap presents an opportunity for small businesses across Canada to enhance their workforce through learning and development programs, and prioritizing skills-based professional growth. Ultimately, when employees grow and improve, the organization as a whole grows alongside them.
Many small business leaders struggle to balance immediate operational needs with long-term employee development. What practical steps can SMBs take to upskill their workforce while maintaining productivity, and how can ADP’s solutions support these efforts?
There’s actually analysis published by ADP Research that suggests employers who prioritize skills development will realize short-term gains for their business as well, so I think small businesses can upskill their workforce and even enhance productivity at the very same time The two do not exist in isolation
According to ADP Research’s People at Work 2025 report on skills development, workers who feel strongly their employer is providing the training they need are 3 3 times more likely to describe themselves as highly productive Moreover, when respondents were asked for the top reasons to stay with their employer, the opportunity for career advancement was second only to flexibility in scheduling In summation, small businesses can create a more productive workforce through skills development
That said, small businesses might have a tougher time creating bandwidth to prioritize skills development. Small business owners wear many hats, and a typical day can be a juggling act between various responsibilities They need time to focus on skills development One way that small businesses can free up valuable time is by outsourcing their HR and administrative work By partnering with a company that offers human resources outsourcing (HRO) services like ADP Canada, small businesses can rely on their partners’ expertise and resources to handle tasks related to HR, payroll and compliance, which creates more time for employers to develop their workforce By outsourcing these functions, small business leaders can make more direct investments in upskilling their employees by integrating training into their day-to-day workflows through job shadowing and rotational assignments
Mentorship and shadowing programs are often praised for preserving institutional knowledge, especially on smaller teams. Can you share examples of how these approaches have worked effectively, and what advice do you have for business owners looking to implement them?
For the first time in history, there are 5 generations working together in today’s workforce With that, ensuring that organizations have a strong approach to mentorship has become crucial for business success These programs help facilitate knowledge transfer, build confidence, and create a culture of continuous learning When organizations take steps to connect new hires and junior employees with more seasoned workers, they create opportunities for knowledge sharing that not only accelerates skills development but also strengthens employee confidence and overall engagement at work
For business owners looking for where to begin implementing these programs, the key is to start small and be intentional. Schedule regular check-ins and build in opportunities for two-way feedback, because even informal mentorship can go a long way toward preserving institutional knowledge over time. Talk to your more junior employees to understand what skills they feel they need and are looking to require. This can then inform their mentorship program with a more tenured employee. Similarly, identify your more senior employees who are excited about being a mentor and sharing their knowledge. Create an environment where knowledge sharing is encouraged and rewarded.
With rapid changes in the world of work, what role should small business leaders play in equipping their teams for future success? How does leadership mindset influence retention and resilience in today’s evolving talent landscape?
Small business leaders play a pivotal role in shaping a culture that prioritizes growth and long-term success In today’s environment, effective leadership is not only about managing performance, it is about demonstrating genuine care for people by investing in their development Employees want to see that their employers are committed to their career growth, offering meaningful opportunities for skills development and on-the-job learning
ADP Research’s People at Work 2025 report on skills development found that when employees strongly feel their organizations are investing in their growth, they are more likely to stay, perform at a higher level, and promote their workplace to others. Leaders should look to adopt a people-first mindset, one where they approach every worker as an individual with unique needs, ambitions, and potential. Leading with this kind of intention will help set the tone for the entire organization and work to build a future-ready workforce.
Moreover, Issue 1 of ADP Research’s Today at Work 2025 report uncovered the outsized role leaders play in organizational engagement ADP Research found that when a team leader is fully engaged, 65% of their team members are fully engaged compared to when the team leader is not fully engaged and less than 1% of team members are fully engaged How leaders show up every day to work and collaborate with their teams can make a massive difference in the engagement of the entire business
Before we close, is there a piece of advice, or a story from your work with small businesses, that you believe could inspire Canadian entrepreneurs navigating today’s workforce challenges?
October is Small Business Month in Canada, a time to celebrate Canadian small businesses and recognize them as the backbone of our economy ADP Canada recognizes the small business owners who wear many hats to drive innovation, create jobs, and shape our local communities To support them in this endeavor, ADP Canada is launching a Small Business Owner’s Toolkit, a goto resource to help them make smart, peoplefirst decisions from managing talent and compliance to navigating HR technology
Small businesses and those who lead them are truly unique Running a small business is no small feat, as owners find themselves juggling everyday business needs, HR, payroll, compliance, and marketing all under one roof.
What consistently sets successful small businesses apart though is their focus on people development In working with small businesses across Canada, I’ve seen firsthand how those that prioritize investing in their employees build stronger and more capable teams that can tackle anything the business requires More importantly, they create an environment where employees feel valued, motivated, and supported Maintaining a people-first approach is what will continue to carry small businesses forward in the face of change
Disclaimer: The views expressed in this interview are those of the participant and do not necessarily reflect the official policy or position of CanadianSME Small Business Magazine Our content is intended to inform and inspire Canada’s small business community, upholding the highest standards of integrity, accuracy, and respect for our readers and guests.
Small and medium-sized businesses (SMEs) across Canada are greatly aided by the federal and provincial governments. These programs assist SMEs in thriving in a rapidly evolving economic environment by providing training, cybersecurity toolkits, digital adoption programs, and targeted grants During October's Small Business Week, a lot of resources are advertised, raising awareness and creating new opportunities
Important Funding Programs and Grants
In 2025, government grants and incentives seem to have become very important for the expansion and innovation of SMEs Here are some of the notable ones:
BDC Financing and Grants: The corporate Development Bank of Canada provides nonrepayable grants and loans for corporate expansion, sustainability initiatives, and technology investment Eligibility requirements, application deadlines, and success stories are all easily accessible on the platform
Export Development Canada (EDC): EDC provides trade resources, risk assessment instruments, and working capital funding to SMEs growing into international markets.
Provincial Innovation funds: Specific funds for worker training, environmental improvements, and digital transformation are available from Ontario, Quebec, Alberta, and other provinces
The majority of these programs are featured every October during Small Business Week, and access to this funding enables SMEs to invest in research, ecological projects, and tech modernization.
Digital Adoption and Technology Programs
The future of Canadian SMEs is being shaped by digital change, and government assistance is changing:
The CDAP, or Canada Digital Adoption Program: This federal program awards funding for cloud migration, CRM systems, cybersecurity improvements, and e-commerce adoption Tech
Training & Workshops: Governments provide free or heavily discounted online and in-person workshops on artificial intelligence, automation, digital marketing, and process optimization.
Sector-Specific Assistance: SMEs in manufacturing, retail, and agriculture have access to resources specifically designed to support their digital adoption.
Throughout October, BDC and local chambers promote these programs, which increase SMEs' competitiveness, efficiency, and uptake across Canada
Cybersecurity Support and Resources
Because of the substantial cyber threats that SMEs will face in 2025, government organizations provide strong support:
Cybersecurity Toolkits: Federal and provincial organizations release userfriendly security manuals and checklists that include strategies for handling ransomware, phishing, and data breaches.
Training Grants: Funding is available for risk assessment instruments, awareness campaigns, and cybersecurity staff training
Partnerships and Networks: Working together with private companies and tech associations gives SMEs access to expert consulting and affordable services.
Cybersecurity awareness initiatives use Small Business Week as a platform to showcase resources, exchange best practices, and link SMEs with reliable partners for continued compliance and protection
Skills, Talent, and Workforce Development
The government also prioritizes talent investment
Upskilling Grants: Technical certificates, green work skills, and apprenticeship programs are all eligible for direct funding and pay subsidies from provincial ministries.
Cooperative Education: SMEs can access new talent and discounted training through partnerships with colleges and universities
Workshops for Entrepreneurs: Throughout Small Business Week, local chambers and organizations provide seminars on leadership, financial literacy, and business development.
These workforce assistance programs help SMEs in sustaining productivity, flexibility, and expansion by preparing them for technology obstacles, market demands, and economic upheavals
Initiatives for Economic and Community Development
SME involvement in regional development is encouraged by governments:
Grants for rural enterprises and startup centers are offered by regional development agencies such as the Atlantic Canada Opportunities Agency and Western Economic Diversification
Programs of Local Chambers: Chambers of commerce assist SME awareness through procurement campaigns, networking events, and mentorship programs
Procurement Based on Value: Promoting local shopping improves local supply chains and generates employment. By bringing entrepreneurs together and fostering their long-term presence and influence, these initiatives create stronger, more resilient communities.
These neighbourhood projects are magnified during October's Small Business Week, which acts as a spur for cooperation and expansion
October Events and Partnerships
Small Business Week in October serves as Canada's annual showcase for SME assistance
BDC Small Business Week attracts entrepreneurs from all around the country with its webinars, industry forums, grant showcases, and networking opportunities
Events hosted by the Ontario Chamber of Commerce (OCC): Prioritize the four pillars of affordability, productivity, sustainability, and connectivity to assist SMEs in navigating the present economic obstacles
Special Reports and Publications: Businesses can access new opportunities and influence future policy with the help of industry information and policy proposals
These gatherings bring together leaders, organizations, and SMEs to promote community, speed up innovation, and honour entrepreneurship around the country
Conclusion
In 2025, government programs will equip Canadian SMEs with the resources, capital, and expertise they need to adapt and expand Grants, digital assistance, cybersecurity, and collaborations particularly highlighted in October make small firms more capable of overcoming obstacles, innovating, and promoting Canadian prosperity
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments. Your support is crucial to our mission
Disclaimer:This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
In an exclusive interview with CanadianSME Small Business Magazine, Andrew Kanzer of Xero shares insights on how celebrating milestones, big or small, can fuel growth for Canadian small businesses. He highlights the importance of recognizing achievements and how Xero’s research shows that celebrating progress boosts morale, performance, and long-term success Andrew is responsible for shaping and executing Xero's strategy to accelerate growth across the US and Canada. Andrew has had a career dedicated to empowering small businesses. Prior to Xero, he led mid market sales at Intuit and global SMB and mid market sales at PayPal He also founded and scaled Swift Financial into a US $300M lending platform with US $100M in ARR supporting thousands of small businesses before its acquisition by PayPal Andrew holds a Bachelor’s Degree in Political Science from the University of Delaware
ANDREWKANZER Managing Director - XERO
Xero’s new independent research sheds light on the importance of recognizing “Made-It Moments.” Could you share some of the most surprising or impactful findings from this study, especially as they relate to Canadian entrepreneurs?
What stood out most in the research is how modest Canadian small business owners are about celebrating success Only 17% of Canadian entrepreneurs told us they celebrate all their milestones, compared to higher rates globally, and almost half said they’ve never even thought about celebrating At the same time, Canadians report fewer milestones than their peers; just 49% said they had achieved one in the past year, compared to 57% globally
But here’s the surprising part: when Canadians do decide to celebrate, they really lean in. The average spend on milestone celebrations here is over CAD $5,000 in the past 12 months, one of the highest globally
On top of that, the kinds of milestones they value most are very practical and personal: repeat customers (44%), being able to pay themselves (44%), hitting revenue targets (33%), and receiving positive reviews (33%)
To me, that combination of fewer, more meaningful celebrations says a lot about Canadian resilience and focus Its clear that Canadian entrepreneurs want milestones to feel substantial, but when they do pause to recognize them, the impact is both memorable and motivating
You’ve described “made-it moments” as crucial to the entrepreneurial journey. How would you define these moments, and why do you believe they carry so much weight in shaping business culture and longevity?
A "Made-It Moment" is essentially that point in the journey when an entrepreneur can finally take a breath and think, “Okay, this is actually working” It doesn't need to be a massive, headline-worthy event More often, it's a small but powerful milestone, like paying yourself for the first time, getting that first glowing customer review, or hitting a revenue goal you ’ ve been chasing for months
Owning and running a small business can often feel like a relentless grind
Having a Made-It Moment acts as an anchor, reminding founders and their small but mighty teams why they started in the first place It reinforces their sense of pride, validates their hard work, and creates a memory they can look back on when challenges inevitably come And this isn't just about feeling good; it directly impacts the business Our research shows that Canadian entrepreneurs say celebrating these moments improves morale (82%), boosts performance (78%), and strengthens wellbeing (82%) Those kinds of outcomes are what keep businesses resilient, innovative, and ultimately positioned for longevity In short, Made-It Moments turn progress into momentum and that’s invaluable for any entrepreneur.
The research reveals that Canadian small business owners are less likely than their global peers to celebrate achievements. From your perspective, why do Canadians tend to downplay their successes, and how might this cultural tendency affect longterm business growth?
That’s a great question, and it really gets to the heart of what we see as a classic Canadian tendency Our findings point to two main reasons: nearly half of Canadian entrepreneurs said it had simply never occurred to them to celebrate, while 28% admitted it’s just not in their nature That’s a reflection of a cultural reserve we often see in Canada; entrepreneurs prefer to keep their heads down, focus on the work, and let results speak for themselves
The potential downside to this, however, is burnout When you don’t pause to acknowledge the wins, business owners and their teams miss crucial opportunities to recharge, connect, and build pride in their accomplishments Over time, that can quietly chip away at morale and resilience, which ultimately impacts growth
The good news is that celebrating doesnt have to mean extravagant parties It can be as simple as a heartfelt thankyou to customers on social media or treating your team to lunch Canadian entrepreneurs already demonstrate incredible resilience and pragmatism in their milestones, like valuing repeat customers and revenue targets Pairing that with more frequent acknowledgment could help supercharge even stronger, more sustainable growth
Celebrating milestones may seem symbolic, but it can have real, tangible effects on motivation, team morale, and even customer engagement. Can you share examples or insights into how pausing to celebrate can ultimately drive performance and innovation in small businesses?
Absolutely The connection between celebrating and performance is incredibly clear, and it’s something Canadian business owners are already seeing When they pause to mark a milestone, they report tangible improvements in employee wellbeing (82%), morale (82%), and performance (78%) Those aren’t just nice-to-haves; they directly fuel a healthier, more productive business
Picture this: your small business hits a sales target you ' ve been working towards for a year. Taking the team out for dinner or even just publicly acknowledging their hard work in a meeting energizes everyone It builds confidence and reinforces to employees that their contributions are valued which is a huge driver of creativity, collaboration, and ultimately stronger performance
Celebrations also strengthen the customer relationship Sharing milestones publicly, whether its a social post, a customer thank-you, or an event, signals that your business is thriving and that you value the community that helped get you there Customers are more likely to engage with a brand that radiates pride and gratitude
For any Canadian SMB, celebrating is a powerful way to turn a single achievement into a foundation for future success
As someone who has dedicated your career to empowering SMBs, what advice would you share with Canadian entrepreneurs on embracing and celebrating success both big and small as part of their growth journey?
My advice is simple: don’t wait for the “perfect” or massive achievement to celebrate your progress The journey of building a business is made up of countless small steps, from your first positive review to paying yourself a steady salary
Pausing to recognize them can make the journey more sustainable and rewarding It’s not just about the numbers; its about creating lasting memories that sustain you through the inevitable challenges of business ownership For Canadian entrepreneurs in particular, I’d say: don’t underestimate the power of sharing your pride Your community, your customers, and your team benefit when you share your progress In a country where small businesses make up such a vital part of the economy, those success stories and celebrations matter more than you might think
Disclaimer: This interview is published in collaboration with CanadianSME Small Business Magazine. The views and opinions expressed by the interviewee are their own and do not necessarily reflect those of CanadianSME The content is intended to provide insights and inspiration to small and medium-sized businesses, while respecting the individuality of each company’s journey
BVX2025:
On September 11, 2025, the fifth annual Brampton Venture Expo (BVX) transformed The Rose Theatre into a hub of ideas, connections, and possibilities Organized by Toronto Metropolitan University’s (TMU) Brampton Venture Zone (BVZ) and powered by the Brampton Innovation District, BVX has grown from a community gathering into Peel Region’s flagship innovation showcase now drawing national attention.
This year, over 1,300 attendees—including entrepreneurs, investors, students, small business owners, corporate leaders, and community stakeholders came together to celebrate Brampton’s bold future.
BVX 2025: A Day of Innovation, Connection & Impact
BVX 2025 was designed as more than a conference; it was a platform for action The program featured:
Keynotes & Panels
Innovation Rx: Brampton’s Prescription for a Smarter Healthcare Future showcased MedTech disruptors building solutions for global and local health challenges
Emerging Tech Frontiers: From AI to XR spotlighted founders and investors driving frontier technologies
While BVX brings the community together annually, it is BVZ’s year-round work that fuels this momentum
Founded in 2020, BVZ exists to fill a critical gap in Canada’s innovation ecosystem: providing place-based, founder-first support for early-stage startups With the support of the City of Brampton, BVZ has already helped more than 50 ventures across sectors like mobility, food sustainability, smart cities, and health & wellness.
Renewed Commitments & Ecosystem Building
This year at BVX, TMU, BVZ, and the City of Brampton renewed their five-year partnership, affirming a joint commitment to:
Inclusive economic growth
Early-stage venture development, ensuring local founders have the networks, mentorship, and capital they need to scale
Deputy Mayor Harkirat Singh and Dr Roberta Iannacito-Provenzano, Provost & VP-Academic at TMU, took the stage to highlight this milestone
BVX Connects Local Roots With Global Aspirations
Brampton’s growing reputation in MedTech and research was front and centre Proximity to TMU’s new School of Medicine, along with collaborative research hubs, positions BVX as the meeting point between labs, clinics, and startups.
2) 3)
Inclusive Growth & Talent Development Capital, Visibility & Global Reach
Workshops and clinics gave practical value to students, job seekers, and emerging founders, ensuring innovation opportunities are accessible across Brampton’s diverse community Panels and showcases created direct access to investors, customers, and collaborators, amplifying Bramptons role in both local and global innovation pipelines
CanadianSME as the Official Media Partner
The partnership between BVX 2025 and CanadianSME Small Business Magazine elevated the expo experience with powerful storytelling and multimedia coverage. From live interviews with rising founders to video highlights of innovation zones and behindthe-scenes moments of mentorship, CanadianSME captured the energy of the day
A special BVX edition spotlighted ventures growing through BVZ programs, including a local AgriTech startup that built a data-driven greenhouse monitoring system in BVZ’s prototyping lab. These stories didn’t just showcase ideas—they demonstrated real progress, local impact, and Brampton’s place on the innovation map.
Challenges & Opportunities Ahead
As BVX and BVZ continue shaping Brampton’s ecosystem, four priorities will define their path forward:
Sustained Funding & Resources: Beyond visibility, startups need consistent capital, mentorship, and infrastructure TMU and the City of Brampton’s renewed partnership must translate into tangible support
Bridging Research to Market: With TMU’s School of Medicine anchoring research, the challenge lies in helping prototypes move from labs to commercialready solutions
Equity & Talent Retention: Brampton’s diverse talent base is rich; ensuring equitable access and keeping talent rooted locally will be critical
Scaling Local Innovation Globally: BVX provides the stage, but startups must connect to global markets, investors, and supply chains to thrive
BVZ: Founder-First, Community-Driven
At its core, BVZ exists to level the playing field for earlystage tech founders those who often lack access to networks, mentors, or capital Supported by its partnership with the City of Brampton, BVZ ensures that the benefits of innovation jobs, growth, and solutions in health and wellness are felt first and foremost within the community, while equipping ventures to expand globally
BVZ + BVX: Bold Ventures, Stronger Community
Together, BVX as the showcase and BVZ as the engine are redefining Brampton’s role in Canada’s innovation map
BVX offers the stage for big ideas and connections where investors, entrepreneurs, and the community come together
BVZ drives the behind-the-scenes growth providing year-round support, mentorship, and incubator programs for early-stage startups
As BVZ and TMU strengthen their partnership with the City of Brampton, the message is clear: Brampton’s innovation story is not just beginning its accelerating
Startups & Founders:
ArchitectingforScalewith HeadlessE-commerce
Modern e-commerce platforms enable retailers to get online quickly, but they come with drawbacks, especially for national and scaling businesses.
Personalization
Consider a houseware retailer operating across an entire country Consumer preferences and styles can vary significantly from coast to coast due to factors like population, demographics, income, housing, and weather While local storefronts adapt to these market differences, most retailers' websites present the same sales and products to every visitor This lack of personalization can hinder engagement and sales
Speed
This challenge is amplified for multinational retailers Local buying behaviors differ greatly by country, and while international website versions address this to some extent, they often face the same nationwide personalization issues
Imagine a high-end bicycle manufacturer and retailer based in Toronto Their website is fast for users in or near Ontario, but for a potential customer in the UK, the website's speed decreases because data (code, images, inventory, and product information) must travel further This slight delay, though only a couple of seconds, degrades the user experience. The impact is even greater for customers in Asia or Australia, where data travels around the world. What should be a premium brand experience becomes mediocre, negatively affecting conversions
Logistics
Retailers have varied distribution and fulfillment capabilities Availability, shipping, delivery, and pickup options can differ by region, city, and even product Most platforms offer app or plugin capabilities for custom logic While this provides extensibility, each app or plug-in adds processing time and complexity If a retailer needs multiple apps to calculate regional availability, inventory, and real-time shipping estimates, each must load and process for every website visitor at runtime
This adds seconds to page load times, negatively impacting conversion rates and SEO During peak times like Black Friday or Boxing Week, this problem intensifies, potentially bringing hosting providers to a halt One client of ours had to stagger Black Friday deals to prevent their site from crashing
Speed
The term "headless e-commerce " might sound technical, but it's a simple concept Traditional e-commerce platforms combine the back-end (products, customer, and transaction processing) with the front-end, or "head" (the storefront), on the same server This limits speed and functionality to the server ' s capabilities
Headless e-commerce separates the two You retain your existing e-commerce back-end for core functions but build a separate front-end Instead of being on the same server, this front-end is hosted in the cloud and pulls data from the backend via APIs This allows your storefront ("head") to be completely customized
Here's
how Headless solves the challenges mentioned:
Headless is the Answer Personalization
By separating the front-end, retailers can integrate deep layers of personalization This is based on virtually unlimited data sources, unhindered by server processing limitations A furniture retailer, for example, could tailor its homepage for visitors from different regions, promoting products that sell better locally, and even incorporating data like local weather patterns or housing trends (e g , condo furniture in cities, farmhouse furniture in rural areas) The front-end can also detect new versus returning customers to display appropriate products and promotions.
A key benefit of a headless storefront is that it doesn't need to reside on a single server Modern front-end frameworks are statically generated and deployed on a global Content Delivery Network (CDN) Returning to the high-end bicycle retailer example, while their business operations and backend processing can remain in Milan, their front-end has multiple versions hosted globally This ensures customers receive a lightning-fast website experience, regardless of their geographical location Even during increased demand like Black Friday, cloud resources can scale up, maintaining website speed irrespective of transaction volume
Logistics
The challenge with implementing complex logistical rules in traditional platforms is the reliance on third-party apps, which can lead to conflicts or slowdowns With headless, this complicated logic can be built directly into the storefront The e-commerce back-end handles products and transactions, while the front-end is programmed to display only products available to specific customers based on their location or other data points This prevents customer frustration from trying to purchase unavailable items Even essential site components like local inventory data can be synchronized to a CDN, ensuring a retail website of any scale remains incredibly fast
A Balanced Viewpoint
Upgrading to headless e-commerce does have drawbacks It's more development-heavy than, for example, using a drag-and-drop interface of a commercial Shopify theme. There are also increased complexities when building your architecture via microservices
However, in our experience, the opportunity cost of a headless approach outweighs the additional development and architectural requirements The improved user experience, increased customer satisfaction, and benefits to SEO and security justify the upfront investment in build resources
If you ' re starting your headless e-commerce journey, feel free to contact 9thCO.
Eric Saumure, CPA, CA, is the co-founder of Zenbooks, Canada’s leading online accounting firm, and the founder of OpenSME, a national campaign advocating for small business inclusion in open banking He is a frequent media commentator and host of the Small Business, Big Insights podcast
Small businesses are the backbone of Canada’s economy They account for nearly 98 percent of all businesses and employ millions of Canadians Yet when it comes to financial innovation, they are often left behind.
As Canada moves toward implementing open banking, we face a critical choice: will small businesses be included from the start, or will they be forced to wait while larger players reap the benefits? For me, as an accountant and co-founder of a firm that serves hundreds of entrepreneurs, the answer is clear: small businesses must be at the center of Canada’s open banking rollout
What is Open Banking?
At its core, open banking allows individuals and businesses to securely share their financial data with trusted third parties through standardized digital connections Instead of downloading and emailing bank statements, information can flow instantly and securely between financial institutions, accountants, and fintech platforms.
WhyCanada’sSmall Businesses
Countries like the United Kingdom and Australia have already adopted open banking. Their small businesses now enjoy faster access to financing, reduced administrative burdens, and more competition among financial service providers In the UK, for example, businesses reported a 22 percent reduction in time spent reconciling monthly transactions after open banking launched
Why Small Businesses Can’t Be Left Behind
Today, Canadian entrepreneurs spend countless hours on manual bookkeeping tasks Many struggle with cash flow, high payment processing fees, and limited access to credit Open banking has the potential to change all of that
Instant loan approvals because lenders can see verified transaction data in real time
Lower payment costs thanks to direct account-toaccount transfers.
Seamless bookkeeping as accounting platforms reconcile bank data instantly
These are not distant possibilities, they are the daily realities for small businesses in other open banking jurisdictions A recent survey found that 74 percent of Canadian SMEs would be willing to share more financial data if it meant getting more personalized, affordable services
Excluding business accounts from the first phase of Canada’s open banking rollout would mean years of unnecessary delays and lost opportunities It would widen the gap between small firms and larger enterprises, who already enjoy access to more advanced financial tools
Where Canada Stands Now
Consultations are underway, and Budget 2025 will shape the initial framework But we don’t have a official timeline And so far, most of the conversation has centered around consumer accounts, not business ones
That’s why we launched OpenSME, a volunteer-driven campaign to ensure that small businesses are included from day one with clear timelines on open banking roll out Our message to policymakers is simple: if open banking is about fairness, choice, and competition, then it must also be about the entrepreneurs who drive Canada’s economy
How Small Businesses Can Prepare
While government timelines are still unfolding, small business owners can start preparing today:
Talk to your accountant or bookkeeper. Ask how open banking could streamline your workflows and cut costs.
Adopt digital tools. Cloud accounting platforms, modern payment processors, and fintech apps will be the first to integrate with open banking. There’s no reason to stay with archaic platforms
Stay informed. Follow updates on government consultations, and support advocacy initiatives pushing for small business inclusion
Think strategically. Open banking isn’t just about saving time; it’s about opening the door to more competitive loans, personalized financial products, and better decision-making
A Personal Perspective
I’ve built my career working alongside small business owners I’ve seen firsthand how much time is wasted on financial admin and how many promising companies struggle to access fair financing
Earlier this year, I was asked to join a high-profile political campaign in a senior finance role I turned it down My heart is with Canada’s entrepreneurs, and my focus is on making sure they get the tools they need to thrive
Open banking is one of those tools If we get this right, we can unleash a wave of innovation that helps level the playing field for small business owners across the country
Canada’s entrepreneurs don’t need another promise that someday they’ll benefit from financial innovation They need to be included now
Open banking represents a once-in-ageneration opportunity to give small businesses faster access to capital, lower costs, and less red tape. But only if policymakers ensure that business accounts are part of the rollout from the very beginning
Small businesses are the backbone of our economy Let’s make sure they’re also the backbone of Canada’s open banking future
Reported in Ottawa Business Journal (Zenbooks founder Eric Saumure turned down Carneys campaign, July 2025)
LeadingCanada'sBlueRevolution: Insights from Kendra MacDonald
In an exclusive interview with CanadianSME Small Business Magazine, Kendra MacDonald, CEO of Canada’s Ocean Supercluster, discusses her leadership in advancing ocean innovation and positioning Canada as a global leader in the sustainable blue economy With over 30 years of experience, Kendra shares how collaboration, technology, and strategic growth are helping small businesses thrive in the evolving ocean sectors
Kendra MacDonald is CEO of Canada's Ocean Supercluster, one of the most significant organizations in the country An award-winning CEO recently inaugurated into the Top 50 CEO Hall of Fame
Kendra was previously a partner in Deloitte’s Atlantic Risk Advisory practice and the Chief Audit Executive of Deloitte Global. Based in St. John’s, NL, Kendra joined Deloitte in 1993 and built a wealth of national and international experience. Kendra was the lead partner for a number of Deloitte’s Atlantic Canada clients as well as member of Deloitte' National Innovation Council.
InterviewBySkUddin
CEO of Canada's Ocean Supercluster
Ocean industries have historically been seen as resistant to technological change. How can small businesses operating in these legacy sectors embrace digital transformation without overwhelming their resources or losing their essence?
Ocean industries like fisheries and shipping have operated globally for centuries and have adopted transformative tools before from satellite navigation to automated vessel tracking But scaling innovation in these sectors is challenging because of safety standards, international regulation, and fragmented markets At Canada’s Ocean Supercluster (OSC), we ’ ve seen how small businesses can overcome these barriers by collaborating: pooling expertise, sharing customer relationships, and leveraging each others distribution channels This collaboration reduces cost and risk while creating access to markets that no single SME could reach alone
At the same time, pressure is mounting: regulators like the International Maritime Organization are setting ambitious decarbonization targets, and customers are demanding more sustainable practices and products including lower-emission shipping, responsibly sourced seafood, or technologies that reduce impacts on the marine environment. That combination, in addition to a push for productivity gains, is driving a surge in demand for digital solutions, from predictive analytics to advanced environmental monitoring systems that give operators better data for decision-making
For small businesses, the key is to embrace change strategically, choosing the right partnerships and practical solutions, so they can modernize, maximize impact with limited resources, and stay agile in a complex global market.
Canada’s Ocean Supercluster thrives on bringing together diverse organizations from startups to Indigenous partners and large corporations. What practical lessons have you learned about building innovation ecosystems that genuinely work for everyone involved, especially smaller players?
Collaboration is hard It requires patience, trust, and alignment At Canada’s Ocean Supercluster we have seen the expression “ you can go faster alone, but farther together” play out many times, but it takes real work to build that trust and alignment Collaboration is also uneven: not every company is ready to participate. The real breakthroughs come when business and community objectives align whether that’s a SME partnering with an industry leader, or Indigenous organizations shaping projects that reflect their knowledge and priorities
Scale depends on diversity While 97% of our projects are SME-led, we know that large corporations and investors are critical participants They bring capital, global reach, and credibility as first customers Just as importantly, they benefit from the speed, talent, and creativity that SMEs bring to the table This two-way dynamic makes the ecosystem stronger than the sum of its parts
Finally, safeguards matter At OSC, we ’ ve developed IP guidance and consortium models that keep ownership with innovators, so SMEs don’t lose control as they scale Done right, ecosystems allow SMEs to lead projects and drive innovation, while large partners provide the platforms and resources to bring those solutions to the world
Can you share a recent example where an emerging technology or collaborative project within the Supercluster has delivered a tangible benefit to Canada's ocean economy or to a small business specifically?
With nearly 150 projects worth more than $500 million, Canada’s Ocean Supercluster has many examples of innovation translating into tangible benefits for SMEs and for Canada’s ocean economy We are excited to see new companies and existing companies pivot their solutions to the ocean
GIT Coatings, a small startup that developed graphene-based coatings reducing fuel use and emissions for vessels Today, they export to more than 50 countries, proving that Canadian ocean technology can compete globally
Dartmouth Ocean Technologies (DOT) participated in our Ocean Aware project. By advancing eDNA testing technologies, they’ve become leaders in monitoring biodiversity and fisheries health. Their tool is in high demand worldwide. Corsphere, meanwhile, is applying artificial intelligence to corrosion in shipping, tackling one of the sector’s costliest and most persistent problems. Finally, Teem Fish, in collaboration with On Deck Fisheries, is developing AI-enabled monitoring that makes fisheries management more scalable, transparent, and efficient.
These successes demonstrate what happens when collaboration lowers barriers for SMEs: companies scale faster, reach international markets, and drive sustainable practices in traditional sectors Each success contributes to the broader vision of Ambition 2035: a five-fold expansion of Canada’s ocean economy to $220 billion by 2035, powered by innovation
Small business leaders often face challenging regulatory and operational environments when innovating in ocean sectors. What advice would you give entrepreneurs who are determined to innovate but feel daunted by these complexities.
My advice to entrepreneurs comes down to three things: start early, collaborate, and think globally
First, start early Regulation moves slowly, and changing it can take years Engaging with regulators and associations early allows you to understand the landscape and, in some cases, influence it But don’t build a business model that depends entirely on regulatory change, consider your path to move forward even if reform takes longer than expected
Second, I will repeat the importance of collaboration The ocean is an unforgiving environment: salinity, pressure, storms, and intermittent communications all create risks that can sink even great ideas Working with partners who know these conditions, and taking advantage of Canada’s world-class testing facilities, helps refine technologies before they hit the water Collaboration accelerates learning and reduces costly mistakes.
Third, think globally. Regulation differs across jurisdictions. Many Canadian SMEs have piloted their products abroad while keeping operations and jobs at home. Increasingly, global buyers are asking suppliers to demonstrate sustainability, so even if Canadian regulation lags, customer expectations are already creating markets for sustainable ocean products and services This international credibility can strengthen your position once Canada is ready to adopt
Reflecting on your own journey from Deloitte to leading a transformative national cluster, what final piece of advice or encouragement would you share with small and medium-sized business leaders looking to make a meaningful impact in their industries?
Stay rooted in your purpose and remember that change is hard
Stay rooted in your purpose but flexible in your path. As a leader, clarity of purpose gives you and your team an anchor in times of uncertainty When I became CEO, my goal was to grow Canada’s ocean economy and positively impact the planet In our second year, we faced a global pandemic, and today we are navigating unprecedented technological change alongside economic and geopolitical uncertainty Holding fast to purpose has allowed me to adapt with confidence, even when the path kept shifting
Second, remember that change is hard, not just for organizations, but for people As leaders, how we show up in moments of rapid change sets the tone If we resist, so will our teams If we stay curious, open, and adaptable, we give others permission to do the same By embracing change personally, you create resilience in your organization and give your people confidence to take risks In a world where technology is evolving faster than ever, leadership is less about having all the answers and more about modeling how to learn, adapt, and move forward
Disclaimer: The views expressed in this interview are those of the interviewee and do not necessarily reflect the opinions of CanadianSME Small Business Magazine The information provided is intended for educational and inspirational purposes, supporting the magazine’s mission to empower and inform Canada’s small and medium-sized business community.
In an exclusive interview with CanadianSME Small Business Magazine, Erika Giuggio, a cost reduction expert, reveals how she helps small businesses uncover hidden expenses, renegotiate vendor contracts, and boost profitability With her no-fluff approach, Erika offers valuable insights on building smarter, more efficient operations that drive longterm success
InterviewByMaheenBari
Erika Giuggio isn’t just a business consultant she’s a bold problem-solver with a knack for spotting inefficiencies and turning them into profitable wins Her entrepreneurial story started early At just 21, Erikafiled her firstpatent in the cosmetic industry What looked like a move into beauty was actually her first real dive into business a crash course in innovation, ownership, and what it really takes to bring an idea to life
But Erika quickly learned that having a great product isn’t enough. To succeed, she needed to understand how business truly worked beyond the surface-level excitement of branding and product development. That realization led her to Humber College,where she studiedmarketing and honed her skills in strategy, communication, and customer connection
You started your entrepreneurial journey at 21 by filing a patent in the cosmetic industry. How did that early experience in innovation and ownership shape your approach to business problem-solving today?
Starting my entrepreneurial journey at 21 by filing a patent in the cosmetic industry taught me much more than just how to solve problems it taught me resilience and how to shift my mindset entirely. With a background in commerce and a focus on marketing and finance, I thought I had the tools I needed. I quickly learned I didn’t. There were so many unfamiliar parts legal, operations, product development and I had to catch up fast I took online courses just to understand the basic terminology so I wouldn’t get taken advantage of But when it came to problem-solving, I realized the most important question was: What’s the opportunity cost? Should I do it myself, or bring in someone with deeper expertise? That shifted my mindset from being a doer to thinking like a project manager I learned to step back, prioritize, delegate, and lead with clarity skills I now bring into every business challenge I face
Many business owners focus on growth and marketing but overlook hidden inefficiencies. What are the most common “leaks” you find when auditing expenses for small and mid-sized businesses, and why do they often go unnoticed?
Many business owners focus on growth and marketing but overlook hidden inefficiencies that quietly drain profits When I audit expenses especially in merchant services, telecom, and shipping I often uncover thousands in unnecessary costs
In merchant services, businesses are frequently overcharged with processing rates of 3 5% or more, when they could be paying closer to 2.0–2.5% with interchange-plus pricing. Add in junk fees like PCI non-compliance, statement, and batch fees, and the losses add up fast Tiered pricing and transaction downgrades further inflate costs due to simple errors or unclear billing structures
Telecom is another common leak Businesses often pay for unused lines, outdated plans, or bundled services they don’t need Carriers rarely notify clients about better options unless asked
In shipping, I often find missed refunds for late deliveries, inflated dimensional weight charges, and underutilized volume discounts especially when businesses don’t audit their invoices regularly
These inefficiencies often go unnoticed because billing statements are confusing by design. But once identified, theyre fixable. On average, we save clients $26,000 per year without switching vendors or compromising service It’s not just about cutting costs; it’s about protecting profit and making smarter business decisions with the money you ’ re already spending
You emphasize that significant cost savings are possible without switching vendors or disrupting operations. Can you walk us through your process for vendor negotiation and share a real-world example where this strategy made a measurable impact?
At Schooley Mitchell, I emphasize that you don’t have to switch vendors to save money especially if you have a strong, trusted relationship I never want to disrupt that Instead, we look at every single line item with a magnifying glass We ask: Why is this charge here? Do you need it? Can it be reduced or eliminated? With a team of analysts behind me, we break down complex billing to uncover hidden inefficiencies that often go unnoticed.
Once we understand the full picture, we use our market data and industry benchmarks to negotiate directly with your current vendors on your behalf Because we know what competitive pricing should look like, we can secure better rates while maintaining your existing relationships and service levels
One real-world example: We partnered with a multi-location business that had a strong, long-standing relationship with their provider for waste management, uniforms, and linens They had no intention of switching vendors. However, after conducting a thorough analysis and comparing pricing and service quality against our extensive stack of vetted vendors we identified opportunities to eliminate unnecessary fees, renegotiate service rates, and optimize their plan The result: over $90,000 in annual savings, including $15,000 specifically in uniform and linen costs. Same vendor, same account representative just significantly improved pricing
Sustained profitability requires more than a one-time fix. What systems or ongoing practices do you recommend to ensure businesses don’t slip back into old habits and that savings are protected long-term?
At Schooley Mitchell, we don’t believe in onetime fixes we ' re here for the long game Sustained profitability requires ongoing attention, just like managing personal wealth I often tell clients to think of us like expense-side wealth advisors. We’re available quarterly, annually, or even monthly, depending on your needs, to make sure savings are protected and new inefficiencies don’t creep in
Markets shift, pricing changes, and business needs evolve Just like 2008 was rough and 2012 brought recovery, your cost structure should adjust with the times not stay locked in a contract that no longer makes sense What many people don’t realize is that contracts can often be renegotiated or optimized, even midterm There are almost always ways around them with the right strategy and data
We build systems that monitor your vendor invoices over time, so if pricing starts to climb or new fees appear, we catch it and act Our analysts stay on top of industry benchmarks and trends, giving us the leverage to renegotiate when needed
Savings isn’t a one-and-done win it’s a discipline. And we ' re here to make sure your business stays efficient, no matter what the economy throws at you
As Head of Sponsorships for Italia 360 and a frequent podcast guest, you mentor the next generation of entrepreneurs. What final advice would you offer to small business owners who want to build resilient, efficient companies from day one?
My biggest advice? Just go and do it This isn’t your diet you dont start Monday Start today Building a resilient, efficient company means embracing failure, making fast decisions, and moving forward even when it's uncomfortable
You will fail. That’s part of it. But every failure is a step toward figuring it out. The key is getting back up quickly and learning as you go Fear is your worst enemy, not failure Don’t wait for the perfect plan or for others to validate your idea Honestly, friends and family might not understand your vision and that’s okay You have to believe in yourself more than anyone else does
As Head of Sponsorships at Italia 360 and through podcasting, I meet so many aspiring entrepreneurs stuck in analysis paralysis The most successful ones? They start, they adapt, and they keep showing up
Efficiency and resilience aren’t built overnight—but they are built by taking consistent, courageous action. So trust your gut, stay scrappy, and don’t let fear sit in the driver’s seat.
Disclaimer: The views and opinions expressed in this interview are those of the guest and do not necessarily reflect the official policy or position of CanadianSME Small Business Magazine This content is provided for informational purposes only and should not be considered business advice
ReimaginingLegal: TheInterhouseFractionalModel
In an exclusive interview with CanadianSME Small Business Magazine, Mark Leung, CEO of Interhouse, shares how his firm embeds legal expertise into client teams, turning legal from a cost center into a strategic advantage. He discusses building collaborative, empathetic legal support and how entrepreneurs can leverage proactive legal guidance to grow with confidence
InterviewByKripaAnand
Mark Leung is the Founder and CEO of Interhouse, a modern fractional in-house legal firm that helps high-growth companies access embedded and experienced legal support without the overhead of full-time hires With over 15 years of experience as both a private practice lawyer and an in-house legal counsel across multiple industries, Mark brings a rare blend of legal precision, business insight, and human-centered leadership
He has built, scaled, and led legal teams, teaches business law at UBC’s Sauder School of Business, and is a proud and active community leader within the fast-growing non-profit society, FACL BC. Mark’s mission is to redefine what great “Legal” looks and feels like for clients, teams, and the broader legal profession.
What inspired you to launch Interhouse, and how did your experience as both a private-practice and in-house lawyer inform your vision for fractional legal services?
Interhouse was born out of spending over 13 years in both private practice and as in-house counsel In that time, I saw firsthand that many high-growth companies were being underserved (and overcharged) by traditional law firms, who were too far removed from the daily realities of business to provide (and implement) pragmatic solutions On the other hand, the option of hiring full-time legal resources were often impractical due to high fixed costs and a timeintensive hiring process All the while, I saw an increasing number of talented lawyers craving something different, namely work that was more aligned with their personal lives
I launched Interhouse to reimagine what “in-house” legal could look and feel like. We provide embedded and experienced fractional legal support that operates like a true part of a client’s team, but without the overhead of a fulltime hire We ditch the billable hour, show up in Teams (or Slack!), and help our clients navigate everything from commercial contracts to AI agreements with clarity and confidence
My in-house experience taught me that the legal department (i e , “Legal”) doesn’t live in a vacuum Great legal support must be business-specific, collaborative, and strategic At Interhouse, we don’t just offer legal advice, we co-create business solutions
Many startups and SMBs view legal as a cost center or a last resort. What are some of the biggest misconceptions you’ve encountered among small businesses about legal support, and how does Interhouse help demystify these perceptions?
One of the most common myths is that Legal is only there to say “ no ” or to clean up messes after the fact Another? That Legal is too expensive or too complicated (or difficult) to deal with, especially in the early stages of a company
These misconceptions often lead to founders avoiding dealing with legal issues altogether until something breaks. But by then, the stakes (and costs) are higher.
At Interhouse, we reframe Legal as a strategic advantage, not a sunk cost We help clients lay the right foundation early on, so they can grow with fewer roadblocks From building standard form contracts, to navigating employment issues, to compliance with privacy laws, we provide scalable support that evolves with our clients’ needs
The Interhouse model is about more than just efficiency. It’s about redefining how Legal shows up, namely serving our clients with integrity, being intentional as trusted legal advisors, and functioning as an integrated business solution.
Our model also removes barriers to access. No billable hours (unless our clients prefer them). No meaningless jargon. Just strategic Legal that unblocks, and even builds, business.
By being part of our clients' operations, not sitting on the sidelines, we unlock what Legal can be and do. We show founders that Legal doesn’t need to be feared or delayed It can be a proactive, and powerful, part of their business plan
Legal isn’t just about protecting value Done right, it creates it
Interhouse emphasizes embedding legal expertise as a true part of client teams. How do you and your team ensure that legal counsel genuinely feels like a business partner, not just an external advisor?
At Interhouse, we ’ re fractional in time, but all-in in presence
Our lawyers embed into client teams from day one That means sitting in on standups, joining strategy calls, answering Slack messages in real tim basically integrating into the fabric of the b like any critical employee of an organizatio
This proximity matters It builds context, tru understanding, so when legal input is need timely, relevant, and business-minded
We also hire for more than just legal acume Everyone on our team has a “T-shaped” pro deep legal expertise, but also wide-ranging experience in business, people leadership, a creative problem-solving Our lawyers don’ give technical advice, they help clients nav decisions with nuance and clarity
And finally, we lead with empathy Many of clients are scaling fast and dealing with am Our job is to show up with steadiness and c making the complex feel accessible, and of solutions that support momentum, not stall
Our clients tell us, again and again, that we don’t feel like “ a law firm ” And that’s exactly the point We’re not on the sidelines, we ’ re in the trenches (and in boardrooms) with them
As you grow a modern legal startup, what lessons have you learned about leadership and building an empathetic, collaborative culture especially in an industry not traditionally known for these qualities?
As a lawyer with over 15 years of experience, it has been incredibly sad (and frustrating) to have seen so many law firms struggle with corporate culture, employee satisfaction, and retaining talent
So when I started Interhouse, I saw it as an incredible opportunity to create something that I believe the legal profession desperately needs - a way of practicing law that brings balance to our professional ambitions and our personal wants and needs
In that regard, leadership is simple in concept - that is, having the courage to be the change you want to see in the world - but difficult in practice
But what that means is that leadership isn’t about having all the answers Rather, it’s about creating safe spaces - where ideas can fail or iterate, where methods can be tested and refined, where people can show up authentically and flourish.
When my team and I recognize that we are the authors of our own stories and the architects of our own space, then it’s our responsibility to be intentional with each other and our own legal practices So empathy is our anchor Whether its weekly (or even daily!) check-ins, open feedback loops, and a culture where kindness matters as much as technical excellence, Interhouse is not a singular dream, but a collective vision Our first team lunch may not have made headlines, but it set the tone: we ’ re building, together
I’ve also learned that culture isn’t just “nice to have”, it’s a strategic asset A joyful, collaborative team delivers better work Period
And perhaps most humbling of all: success isn’t the outcome It’s the journey The people The conversations. The small moments of growth.
My favourite reminder sits on my desk: a “Creativity” award I once received at a former job, voted by colleagues It affirmed something I long felt but rarely voiced: that maybe, just maybe, I was building a different kind of legal path
Now I get to walk that path with people who believe in it too
Finally, what advice would you offer entrepreneurial leaders navigating legal challenges for the first time, and how can they rethink legal as a strategic advantage rather than an obstacle?
Too often, founders delay legal support until something goes wrong But by then, it’s usually more expensive, more complicated, and more stressful
If you ' re navigating Legal for the first time, you ’ re not alone, and you ’ re not expected to have all the answers My advice is to start with a shift to your mindset: Legal isn’t a cost or an inconvenience It’s not even a “lawyer” It’s a person A person who has repeatedly (and successfully) done what you need to get done, now Getting basic legal building blocks in place, like clean contracts, founder agreements, IP protection, privacy compliance, can save you real pain later on When done right, it actually helps you move faster and with more confidence
At Interhouse, Legal is not a “nice to have” - it’s a strategic solution for your business problems. Any AI tool can tell you what you can’t do. A lawyer can even tell you how to get something done But at Interhouse, we will get you where you need to go or where you want to be, all in a way that is aligned, and integrated, with your business
At Interhouse, your Legal is here
Disclaimer: The opinions shared in this interview are those of the interviewee and do not necessarily reflect the views of CanadianSME Small Business Magazine The content is for informational purposes only and is not intended as legal or business advice Readers are encouraged to consult with qualified professionals for specific guidance CanadianSME celebrates diverse perspectives empowering small and medium-sized business success across Canada.
AutomationforAll: Aceit Digital’s Impact
In an exclusive interview with CanadianSME Small Business Magazine, Tolu Amadi, founder of Aceit Digital Inc , shares her journey from burn survivor to tech leader, focused on making automation and AI accessible for underrepresented entrepreneurs. Tolu discusses how small businesses can embrace digital transformation and leverage technology to boost efficiency and growth.
InterviewByMaheenBari
Tolu Amadi is a visionary leader, burn survivor, and founder of Aceit Digital Inc , a technology consultancy specializing in automation and AI-driven business transformation With over a decade of experience in digital strategy and project implementation, Tolu has helped over 500 businesses streamline operations, boost efficiency, and reclaim their time. Her mission is to democratize access to technology for underserved entrepreneurs. Recognized for her resilience and innovation, Tolu blends personal adversity with professional excellence to build systems that work especially for those often left out of traditional tech spaces
Your story as a burn survivor and first-generation Canadian is both inspiring and unique. How has your personal journey shaped your mission to make technology more accessible for underrepresented entrepreneurs and small business owners?
My journey as a burn survivor and first-generation Canadian taught me resilience and resourcefulness at an early age Facing those challenges gave me a deep understanding of what it means to build from scratch when the odds are against you In many ways, my business journey mirrors that navigating limited access, systemic barriers, and the feeling of being underestimated
That’s why accessibility is central to Aceit Digital I know firsthand that brilliance and innovation are not limited to those with privilege or technical backgrounds Underrepresented entrepreneurs often have incredible ideas but lack the systems and tools to bring them to life My mission is to bridge that gap making automation and digital transformation approachable, affordable, and empowering By sharing both my personal and professional story, I want to show business owners that their challenges can be transformed into a launchpad for growth.
Many business owners feel overwhelmed by automation and digital tools. What are the most common misconceptions you encounter, and how does Aceit Digital help clients overcome these barriers to embrace tech-driven efficiency?
The most common misconception is that automation is too complicated or too expensive for small businesses Many entrepreneurs believe it requires coding skills, large budgets, or enterprise-level infrastructure In reality, small changes like automating appointment bookings or email onboarding can save hours each week and create a direct impact on revenue and client experience
At Aceit Digital, we break down automation into manageable steps We start by asking, “What’s one process you wish you never had to do again?” and build from there Our sixstep framework allows businesses to adopt tools gradually while ensuring data safety and efficiency We also offer 24-hour builds to show what’s possible quickly, removing the intimidation factor Once business owners see how automation works for them, the fear is replaced with excitement and confidence
You’ve championed digital equity, especially for women and minority-owned businesses. What challenges have you faced as a woman in the tech and automation space, and what advice would you give to other women looking to lead in this field?
As a woman in tech and particularly as a Black woman I’ve faced moments of being underestimated, overlooked, or questioned more than my male peers There are assumptions that women are better suited for support roles rather than leading in technical spaces Early in my career, I often had to prove my credibility twice as much before being taken seriously
The biggest lesson I’ve learned is to let results speak louder than bias Every successful project, every efficiency gained, and every client success story became evidence that silenced doubt. My advice to women is: own your expertise, build strong networks of allies, and don’t be afraid to take up space in industries where representation is still growing. Innovation thrives on diversity of thought, and women leaders bring perspectives the tech world needs
Aceit Digital’s work extends beyond consulting to education and mentorship, such as your Junior Digital Education Collective and upcoming The Secure Growth Circle & Women in Automation group. Can you share a memorable story that highlights the real-world impact of these initiatives?
One of my most memorable moments came during our Junior Digital Education Collective (JDEC) program, where kids as young as 10 built their very first websites. I’ll never forget when one student told me, “Now I can make something for my mom ’ s business so she won’t have to write everything on paper anymore ” It was a simple but powerful reminder that digital literacy isn’t just about learning tools it’s about creating opportunities, building confidence, and passing on empowerment to families and communities
Looking ahead, I’m equally excited about the launch of two new initiatives: The Secure Growth Circle and Women in Automation While these programs are just beginning, I have no doubt they will produce equally inspiring stories of entrepreneurs and leaders gaining the confidence, tools, and networks they need to thrive Our vision is for these groups to become spaces where underrepresented business owners not only access technology but also gain the mentorship and community that fuels long-term, inclusive growth
As Canadian small businesses navigate digital transformation, what key advice would you offer to founders—especially those with non-technical backgrounds— who want to build more efficient, resilient, and inclusive organizations?
Start small and stay consistent You don’t need to overhaul your entire business overnight to see results Identify one repetitive task, automate it, and build momentum from there That simple win builds confidence and creates capacity for larger transformations
Second, focus on tools that grow with you Many cloud-based platforms today are affordable, scalable, and don’t require advanced technical knowledge. The goal isn’t to become a tech expert its to make tech work for you
Finally, prioritize inclusivity Ensure your systems and processes consider accessibility for both your team and your customers This not only broadens your reach but also builds resilience by making your business adaptable to diverse needs
The future of small business in Canada is digital, but it’s also human Entrepreneurs who balance efficiency with empathy will lead the way
Disclaimer: The views and opinions expressed in this interview are those of the interviewee and do not necessarily reflect the official policy or position of CanadianSME Small Business Magazine This interview is for informational purposes only and does not constitute business or legal advice CanadianSME is committed to promoting digital equity, entrepreneurship, and innovation within Canada’s small business community
Access to finance is essential for starting, expanding, and maintaining a business for many Canadian entrepreneurs and well-established companies Canada provides a wide selection of financial choices and grants specifically designed for small enterprises, whether you need money to start, grow, weather difficult times, or innovate In your business journey, knowing where to look and how to apply might make all the difference
Understanding Funding Options in Canada
Numerous funding options are available to small enterprises in Canada, including:
Grants from the federal, provincial, or local governments that are non-repayable and intended to promote particular goals (e g hiring, research, technology)
Loans: Interest-bearing repayment is typically required for bank or credit union loans, government-backed loans, microloans, and community lending initiatives
Alternative Financing: For startups and specialized enterprises, angel investors, venture capital, crowdsourcing, and bootstrapping are becoming increasingly popular
It's critical to understand the difference between loans, which must be repaid, and grants, which are not
Government Grants: What They Are and Who Qualifies
Government grants are sums of money given to companies for particular purposes, such as employing, exporting, or innovating Grants are highly competitive and usually awarded to companies that fulfill stringent requirements, such as:
Size and stage of the business (start-up, growth, established)
A Canadian business number that is registered
Specific industries (tech, manufacturing, green, etc )
Place in Canada or a particular province or area
Ownership (such as new, women-led, and Indigenous enterprises)
Conformity to the grant's objectives (e.g., R&D, export growth, employment creation)
The majority of grants require a comprehensive application that explains not only your eligibility but also how the funds will benefit your company and the community
Top Federal and Provincial Grant Programs
These are some of the most well-known awards at the federal and provincial levels, while there are hundreds available:
The Industrial Research Assistance Program (IRAP) helps small and medium-sized businesses (SMEs) that are focused on technology with their R&D and innovation
Businesses are assisted in implementing digital technology through the Canada Digital Adoption Program (CDAP)
CanExport: Promotes worldwide business expansion
Ontario Starter Company Plus: Offers coaching and subsidies to start-up companies in Ontario
Innovation, Science, and Economic Development (ISED): Provides SMEs across the country with a number of support initiatives
Additionally, the majority of provinces offer their own scholarships and assistance programs, frequently via regional economic development organizations
How to Find the Right Grant or Funding Program
In Canada, the grants and financing environment is constantly evolving The following are the best methods for locating ongoing programs:
Business Benefits Finder is an online resource that helps you find grants, loans, tax credits, and other financial aid for your company
Websites of Municipalities and Provinces: Many municipalities and provinces offer up-to-date listings of available grants
Industry Associations: You can stay up to date on financing related to your sector by becoming a member of trade associations
Regularly update your search and thoroughly check your eligibility because deadlines and conditions can change
Steps to Apply for Grants and Funding
Make or revise a business plan: Clearly describe your business, market, and financial predictions
Determine Which Grants Are Most Relevant: Examine announcements from industry associations or the government, and use resources such as Business Benefits Finder
Pay close attention to the eligibility and criteria: Before spending time applying for a grant, be sure your company satisfies all the standards
Customize Your Application: Create resources that demonstrate how your project fits the grant's goals; these should include a thorough budget, KPIs, and attainable objectives
Collect the necessary paperwork: Financial statements, evidence of eligibility, tax returns, incorporation papers, and other supporting documentation
Apply well in advance of the deadline, and then follow up to be sure your application was received
How to Submit a Small Business Loan Application
If a grant is unavailable or you want alternative funding, loans are typically acquired through:
Depositories and Credit Unions: A comprehensive business plan, collateral, and personal or company credit checks are typically required for standard business loans
Loans backed by the government: By sharing credit risk with the government, the Canada Small Business Financing Program (CSBFP) incentivizes lenders to provide loans
The Business Development Bank of Canada, or BDC, specializes in lending money to business owners, especially those looking for beginning and expansion funds
Success Advice and Typical Mistakes
Advice:
Give applicants plenty of time to be reviewed and start early
Add details to each application that are pertinent to each grant or lender
Ensure that all company documentation is current and well-organized.
Typical Mistakes:
Applying for funds for which you are ineligible
Submitting applications that are generic or lacking information.
Missing the deadline for applications
When to Get Expert Assistance Conclusion
See a grant writer, accountant, or business counsellor if you are overwhelmed by the process or if your application is complicated. To aid in the success of entrepreneurs, numerous financial institutions and municipal economic development departments offer free or inexpensive advising services
Research, planning, and perseverance are necessary to secure capital for your small business in Canada You can increase your chances of securing essential funding and grants, and position your company for long-term success by being aware of your possibilities and creating comprehensive applications
Your role in staying updated is integral to our shared mission of fostering a community of innovators. CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to stay updated on the latest business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions.
For Canadian firms, the digital economy has brought up enormous promise as well as substantial risk Cyberattacks are a regular menace that affect small businesses as frequently as huge organizations, ranging from ransomware to email scams It's not simply good practice; safeguarding your company ' s data, finances, and reputation is crucial This is a useful manual for Canadian companies looking to strengthen their cybersecurity defenses
Become familiar with Canada's cyber threat landscape
Develop a Cybersecurity Policy & Action Plan
Clear, documented policies are the first step towards strong cybersecurity; all staff members must be aware of the expectations Establish guidelines for using work and personal devices, email, passwords, and the Internet Establish who is in charge of what and create protocols for reporting problems
Add sections about remote work, handling sensitive information, data access controls, and bringing your own devices (BYOD) Make sure your policy is easily accessible to all employees and update it on a frequent basis According to Canadian law, even a simple plan shows due diligence and helps lower risks Canadian firms are at risk from ransomware, phishing, business email compromise, and supply chain breaches, among other ever-changing cyberthreats. Regular alerts of sophisticated attacks are issued by the Canadian Centre for Cyber Security These include large assaults against SMBs and targeted schemes on healthcare and financial institutions Vigilance is more important than ever because many attacks now mislead employees by using deepfakes or AIgenerated content
Even a short-term system failure, data breach, or fraud attempt can do serious harm to one ' s reputation, finances, and legal standing especially as privacy regulations and reporting obligations become more stringent
Increase Staff Awareness and Offer Frequent Training
The majority of attacks are successful due to human error During onboarding and frequent refresher training, teach all team members how to spot phishing emails, dubious links, and harmful attachments Make security a community responsibility, rather than just an IT issue, by encouraging the reporting of anything strange and mimicking phishing attempts
Utilize the Canadian Centre for Cyber Security's training materials or organize interactive workshops with nearby IT companies Establish explicit guidelines for safe Wi-Fi and log-ins, data storage, and the usage of only companyapproved applications for companies with remote employees.
Make Use of Crucial Security Technologies
Implement the following safeguards throughout your company:
On every device, install and update anti-virus and anti-malware software
Whenever feasible, use multi-factor authentication (MFA) and mandate strong, one-of-a-kind passwords
If at all possible, keep all systems hardware, software, and routers patched and updated automatically
Test restore methods and periodically back up critical company data to off-site or secure cloud locations
To increase confidence and safeguard consumer data, use SSL certificates on your website
Monitor access logs and restrict access to sensitive data to only those who need it
To protect against monetary loss in the event of a breach, think about purchasing cyber liability insurance
Prepare and Test an Incident Response Plan
Be prepared to respond promptly in the event of a breach Create a detailed plan that outlines team responsibilities, emergency contacts, potential scenarios (such as ransomware or insider threats), and the actions to be taken for communications, containment, and investigation
At least once a year, practice your reaction plan Live simulations or tabletop exercises help your team respond to stress in a timely and efficient manner Recognize your legal responsibilities: Notifying impacted clients, partners, the Office of the Privacy Commissioner, and even criminal enforcement may be necessary in the event of a data breach.
Adopt Continuous Improvement and Ongoing Cyber Hygiene
Maintaining cybersecurity requires constant updates and attention to detail
Examine software upgrades, security settings, and access privileges on a regular basis Compare your rules to the requirements for Canadian CyberSecure accreditation and perform scheduled vulnerability scans
Encourage comments: Employees should feel empowered to report any suspicious activity they observe
Participate in local business or cyber groups to stay current and conduct routine audits
Be aware of who to call in an emergency: the Canadian Centre for Cyber Security, your MSP/IT provider, your cyber insurer, or the police For legal compliance and to assist authorities in tracking threats impacting the larger Canadian business community, promptly report breaches or suspected fraud
To exchange advice and bolster sector-wide defences, get in touch with regional trade associations, rival companies, or government initiatives. A fundamental tenet of Canada's National Cyber Security Strategy is cooperation
Collaborate and Report Conclusion
Current businesses are inherently vulnerable to cyberattacks, but with careful planning, current technology, and knowledgeable staff, you can limit damage in the case of an attack and stop the majority of them For any Canadian organization, proactive security is one of the best investments they can make
AreLeadingCanadianSMEsin2025
BySKUddin
Small businesses in Canada are starting a new phase of expansion driven by technology By 2025, operations, resilience, and sustainability will have been completely transformed by the integration of ecologically conscious cloud platforms with AIpowered automation and analytics. 70% of Canadian SMEs claim increased productivity as a result of 71% of them actively utilizing AI and/or generative AI to boost productivity and growth
In Budget 2024, the federal government allocated CAD $2 4 billion for AI-related initiatives, such as infrastructure development, skill training, and assisting SMEs in implementing deep learning and generative AI technology
Now that SMEs have access to enterprise-grade AI and green cloud solutions, they can make better decisions, lessen their influence on the environment, and improve security
As a strategic pillar, sustainable cloud platforms are being adopted by Canadian SMEs Large suppliers promise to operate exclusively on renewable energy by 2025, which will facilitate companies' alignment of technology with climate objectives Moving to public cloud improves a company ' s reputation with environmentally conscious investors and consumers, lowers total utility costs, and provides carbon reporting for compliance. In addition to providing regulatory peace of mind, choosing a green provider improves community relations Cloud migration helps Canada fulfill its environmental objectives while also streamlining business thanks to carbon offset initiatives and the growth of net-zero data centers In the expanding green economy, SMEs that give renewable energy top priority in their digital stack stand out
AI-Powered Operations Driving Efficiency and Insight
The SME environment in Canada is evolving as cloudbased AI solutions become more widely available. Personalized marketing, inventory optimization, energy management automation, and predictive analytics to avoid expensive downtime are all made possible by reliable, reasonably priced instruments SMEs save on pollution, waste and enhance customer satisfaction by incorporating AI into their everyday operations AIpowered facility management allows for real-time energy consumption adjustments, and smart retail forecasts demand with almost perfect precision Personalized analytics turn raw data into a strategic advantage through actionable insights that increase revenue and customer loyalty Businesses of all sizes may now use these technologies thanks to Canadian cloud providers and startups, which are fostering a wave of disruptive innovation
Green Cloud Tech: Real Canadian Examples
Canadian businesses are converting technological advancements into practical sustainability:
AI-powered energy management: To reduce expenses and emissions, retailers employ cloud analytics to make real-time adjustments
Smart buildings: Comfort and cost savings are achieved by automated lighting, HVAC, and security systems that are dependent on occupancy and weather.
Integration of renewable energy: Cloud platforms maximize wind and solar power, improving return on investment and carbon offset outcomes
Green data centers: Leading suppliers set industry standards by running net-zero emissions facilities and disclosing renewable sourcing
Through these platforms, industry leaders including BGIS, Tridel, Energy+ Inc., and The Weather Network have reduced energy use and increased resilience The adoption of eco-friendly IT by SMEs shows that it is both useful and profitable
Steps for Sustainable Tech Transformation
The following actions should be taken by Canadian SMEs to promote tech-driven sustainability:
Establish specific goals and assess how current IT practices affect the environment.
Select cloud service providers who have certified renewable energy and transparent emissions data
Analyze customer patterns, energy use, and processes with cloud-based AI solutions
Use AI to automate critical tasks like scheduling, marketing, inventory, and facility management
For intelligent control and real-time visibility, integrate IoT devices
Audit energy use, carbon emissions, and cost savings regularly and make them publicly available
Continuous technological advancement and vendor selection enhance corporate efficiency and sustainability gains while keeping SMEs in line with changing green standards
Government & Funding Support
Canadian SMEs are now able to access AI-driven and sustainable innovation thanks to federal and provincial government initiatives:
The AI Compute Access Fund reduces obstacles to advanced analytics and automation by providing SMEs with up to $335 million for cloud-hosted AI projects.
Grants, tax breaks, and collaborations can hasten the shift to intelligent infrastructure and green data centers
Trade groups inform companies about best practices and offer compliance advice
With the help of these resources, SMEs may futureproof their operations, compete globally, commercialize innovation, and run sustainably. Business owners can find possibilities and promote long-lasting change by remaining active on industry networks and government portals
The Road Ahead
Canadian SME success will continue to be characterized by AI and sustainable cloud technologies The fastest response to opportunities and hazards is provided by companies that invest in team training, frequent audits, and digital literacy From facility automation to data analysis, integrated practices promote expansion, adherence, and beneficial community effects As technology develops, agility and reputation will depend on growing AI and collaborating with green cloud providers For guidance, SMEs can turn disruptive tools into commonplace commercial benefits by consulting government incentives and local success examples. For a robust, healthy industry and a promising future for entrepreneurs, Small Business Month 2025 emphasizes the significance of smart technology and sustainability
Conclusion
Canadian SMEs have a rare opportunity to combine environmental leadership with operational excellence thanks to AI and sustainable cloud platforms Businesses may achieve scalable, secure, and future-ready success in 2025 and beyond by giving priority to these technologies
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes. CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions
Howto Navigate Provincialand FederalBusiness Regulations in Canada
ByMaheenBari
Canadian businesses collectively face $51 5 billion in regulatory compliance costs annually, with nearly 35% ( $18 billion) attributed to avoidable red tape fine-tuning activities that add little value yet consume significant time and resources On average, small businesses now spend around 735 hours per year equivalent to 32 full business days dealing with regulations, up from 677 hours in 2020. Over time, this regulatory burden has had a real economic impact: between 2006 and 2021, regulatory accumulation shaved 1 7 percentage points off GDP growth, 1 3 points off employment growth, and suppressed business investment and dynamism
Together, these figures highlight how overlapping layers of federal, provincial, and municipal rules can challenge productivity and discourage entrepreneurial activity especially for smaller firms that lack in house compliance capacity Here’s how to steer your business safely through Canada’s complex regulatory environment
The Regulatory Landscape
The regulatory framework in Canada is intricate and multi-layered Companies have to abide by federal laws (which are applicable nationwide), provincial or territorial laws, and frequently local ordinances By comprehending how these interact, you may create the groundwork for long-term success while avoiding penalties, hold-ups, and expensive blunders
Understand Federal vs. Provincial Jurisdiction
Banking, communications, intellectual property, interprovincial or international trade, and industries that impact all Canadians (such as telecom, pipelines, railroads, and airplanes) are all governed by federal regulations Nearer to home, issues like property, contract law, local business registration and licensing, labour rules, and consumer protection are governed by provincial and territorial governments
Specific industries, like banking, telecom, and transportation, are subject to federal regulation The majority of enterprises are subject to provincial regulations, including retail, trades, hospitality, and consultancy Always verify which laws and authorities apply to your particular business, as overlap can occur.
Key Compliance Requirements for Canadian Businesses
Business Registration: Select provincial incorporation (restricted to that province) or federal incorporation (broad, national scope Canada Business Corporations Act) Every province where federal corporations conduct business requires them to register
Taxation: Ask the CRA for a Business Number (BN) Provincial sales taxes (PST, QST) differ by region, but federal taxes (such as GST/HST) are consistent
Licensing: The majority of provinces demand particular municipal permits, sector certificates, and commercial licenses
Employment Standards: Companies under federal regulation adhere to the Canada Labour Code Most others abide by municipal regulations on wages, hours, and workplace safety
Privacy: Every company is required to abide by the federal PIPEDA (Personal Information Protection) law, as well as any additional regulations in certain provinces
Environmental Approvals: Permits for garbage, energy, or natural resources may be required at the federal and provincial levels
Key Disparities and Areas of Similarity
Although national name protection is provided by federal incorporation, you must still register "extraprovincially" in each location where you do business Provincial corporations are subject to local business regulations and only have legal standing within the area in which they were incorporated
Additional differences:
Quebec requires that all commercial paperwork and contracts be in French. Businesses in Quebec are required to collect both QST and GST
Each jurisdiction, including British Columbia, Alberta, Ontario, and others, has its business registry, industry-specific rules, and reporting deadlines
Except for federally regulated industries (banking, telecom, and transportation), most aspects of health and safety, minimum wage, and workers' compensation are governed by provincial law
Make a Regulatory Compliance Checklist and Use It
Determine the requirements for registration at the federal, provincial, and local levels.
All yearly returns, tax filings, and license renewals should be listed and scheduled
Maintain thorough and well-structured records for a minimum of six years
Keep records of payroll, employee contracts, and workplace harassment and safety regulations
As needed, create policies for hazardous materials, privacy, and industry/product safety
For compliance, use checklists from industry associations or government websites
As regulations change or you grow, go over and revise your checklist
Province-Specific Considerations
Regulations pertaining to incorporation, permits, tax credits, and labour regulations are specific to each province and territory
Quebec: Collects QST and requires paperwork in French
Ontario: Uses ServiceOntario for separate reporting and registration
BC and Alberta: Utilize their databases for business records and have special regulations for worker safety and the environment
Municipalities: Permits for zoning, signs, health, or vendors are frequently needed, particularly in the food, retail, or construction industries
Advice: Whenever you relocate, grow, or add locations, make sure to confirm with the relevant authorities in your area
Staying Compliant: Best Practices
Assign a manager or team member to supervise adherence
Utilize cloud-based tracking and a compliance calendar to keep track of filing and renewal dates
Sign up for Canada ca ' s regulatory updates as well as those from your sector group or provincial registry
Provide employees with regular training, focusing on workplace, privacy, and safety regulations
Establish positive relationships with government organizations and business associations; they are frequently happy to answer inquiries.
Conduct routine internal or external audits of your company ' s operations
Instead of just checking boxes, approach compliance as a strategic process
Resources & Where to Get Help
For paperwork, due dates, and checklists, visit your provincial register and the Business Benefits Finder
Well-structured portals are provided by CRA (for tax, payroll, GST/HST), ServiceOntario, Revenu Québec, and others
Industry associations offer advice on compliance, licensing, and the law.
Seek advice from experts in accounting or law when in question
Conclusion
Complying with provincial and federal rules in Canada is a continual but achievable process
Determine which laws are relevant
Finalize all licenses and registrations
Keep a compliance calendar and records
Remain informed and make use of reliable sources.
Seek professional guidance when unsure or growing.
Regardless of where you operate in Canada, a proactive, well-documented approach keeps your business operating efficiently and legally
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge. Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to stay updated on the latest business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Cybersecurity has become essential for small and medium-sized businesses (SMEs) in Canada 43% of all cyberattacks increasingly target small organizations, revealing security flaws and impacting company continuity as digital threats escalate Training, upgrades, multi-factor authentication, strong passwords, risk assessment, and safe backups are some of the essential practices that SMEs should implement by 2025, according to this article
Security Awareness Training
95% of cybersecurity mishaps happening in small firms are still caused by human mistakes. Workers frequently become targets of ransomware, phishing, and social engineering attacks, which can escalate a little error into a serious security violation Canadian SMEs should offer ongoing training that focuses on identifying dubious emails, protecting personal devices, and handling sensitive data appropriately Scheduled refresher classes and simulated phishing exercises are examples of effective awareness programs Companies that train their employees can lower the chance of a breach by as much as 70%, according to studies One of the most impactful low-cost actions a company can take in a world of AIdriven phishing and constantly changing techniques is to engage in security education
Regular Software Updates
Cybercriminals are likely to target outdated systems and applications Known vulnerabilities with accessible patches that have not been implemented account for about 60% of breaches. A weekly patching schedule for operating systems, business software, workflow apps, and even smart devices should be put in place by SMEs Using programs like Microsoft Update or WSUS to automate upgrades for cloud services and essential apps strengthens defence and saves time Before deploying updates over the network, test them on a single device Updating technology also lowers the risk of noncompliance, safeguards customer information, and decreases attack-related downtime This ongoing attention to detail makes it more difficult for malicious actors to take advantage of common, avoidable vulnerabilities
Multi-Factor Authentication (MFA) Secure Backups
A strong defence against account theft is multi-factor authentication Although only 13% of SMEs require MFA for the majority of accounts and only 46% have implemented it, experts advise turning it on wherever practicable, particularly on cloud, banking, and email platforms In addition to a password, MFA demands users to confirm their identity via a code, push message, or biometric scan It is advised to use app-based MFA (like Google Authenticator) rather than SMS since the latter can be intercepted With phishing and credential theft on the rise, MFA provides Canadian SMEs with an essential additional layer of protection by thwarting attackers even in the event that passwords are compromised
Strong Password Practices
A significant risk is caused by weak and frequently used passwords; 61% of breaches involve credentials that have been stolen Policies requiring lengthy, one-of-a-kind passwords for each application and account should be enforced by SMEs Strong credentials (preferably 15+ characters) are generated and stored by password managers such as LastPass or Bitwarden Workers should receive training on how to spot phishing attempts that try to collect credentials and how to avoid sending passwords via email or written notes Frequent password security audits identify flaws and encourage improvements The likelihood of a successful brute-force or phishing-based assault on business systems is significantly reduced by a strong password policy.
Risk Assessment
Regular risk assessments assist Canadian SMEs in identifying vulnerabilities before they are taken advantage of by attackers Clear guidelines are provided for assessing personnel, equipment, software, and network defences by frameworks such as the CIS Top 18 Critical Security Controls and the NIST Cybersecurity Framework Make an inventory of all digital assets, check software versions, and provide staff members with simulated phishing attempts to test them Prioritize activities to fix the most serious vulnerabilities first, and record discoveries in a basic spreadsheet Every year or after any significant changes, including expansion, system upgrades, or new hires, risk assessments should be conducted again Businesses may protect their expansion, stay ahead of emerging threats, and manage compliance with the support of this continuous analysis
Data loss incidents and ransomware are on the rise Nearly 73% of businesses globally paid ransom in 2023, yet 27% never got their data back. The "3-2-1" guideline, which states that SMEs in Canada should maintain three copies of their data: two local (onsite or external drive) and one remote (cloud storage) To guarantee dependability, backups should be encrypted (with programs like VeraCrypt) and verified once a month Cloud storage services like Dropbox and Google Drive offer safe, reasonably priced backup options A strong backup plan helps prevent expensive downtime and lost revenue and guarantees business continuity during hardware failures, natural disasters, or cyberattacks
Conclusion
To survive the escalating wave of attacks in 2025, Canadian SMEs must proactively embrace five crucial cybersecurity procedures Every step, from awareness training to creating secure passwords and backups, improves resilience, fosters customer trust, and safeguards financial futures
The Indigenous-SME Magazine is a great new and seasoned resource for Canada's small Indigenous businesses Visit the website below to view our magazine Click here to follow our X account for news updates So, what are you waiting for? Join our business-loving community for inspiration, motivation, and growth
Disclaimer: This article is based on publicly available information intended only for informational purposes. Indigenous-SME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Actionable Strategies forCanadian SMEsin2025
BySKUddin
In an era of rapid change, digital transformation, cybersecurity, government support, and sustainability are crucial for the growth and expansion of small and medium-sized businesses (SMEs) in Canada This report offers helpful guidance on digital adoption, operational resilience, and accessible resources to help SMEs adapt, innovate, and prosper in 2025
Embracing Digital Transformation
In Canada, scalable SME growth is increasingly based on a cloud-first approach By the end of 2025, eightyfive percent of companies will utilize cloud solutions for sustainability, cost savings, collaboration, and rapid growth
Cloud computing provides disaster recovery, real-time teamwork, and affordable infrastructure
AI and automation simplify processes, forecast consumer trends, and maximize energy use
Agility and energy savings are made possible by edge and serverless computing
Staff training and routine digital audits guarantee that technology is in line with changing business requirements SMEs should monitor important metrics like system uptime and carbon footprint, collaborate with suppliers who have a track record of sustainability, and create clear digital goals This strategy creates competitive, future-ready businesses
Prioritizing Affordable Cybersecurity
It’s 2025, and cyber threats are still common, with SMEs often being the targets
Security awareness training and simulated phishing are two crucial security procedures
Patch management and software upgrades
Email, cloud, and financial accounts that require multi-factor authentication.
Robust management tools and password policies
Frequent evaluations of risks and encrypted backups
Government subsidies and toolkits make it easier for SMEs to obtain trustworthy, reasonably priced cybersecurity tools Businesses may reduce risk and preserve customer trust at affordable prices by implementing a security-focused culture and utilizing cloud services with built-in security
Leveraging Government Resources
The Canadian government provides substantial assistance for the expansion of SMEs:
BDC Financing & Grants: Non-repayable grants and loans for the expansion and adoption of technology.
Grants for e-commerce, cyber enhancements, and digital migration are available under the Canada Digital Adoption Program (CDAP)
Talent Development & Training: Collaborations with nearby colleges and upskilling subsidies.
Cybersecurity Toolkits: Free manuals for cyber defence and risk management
Small Business Week in October is a great time to take advantage of networking opportunities, toolkits, and educational activities that support creativity, inclusivity, and resilience Maintaining relationships with regional chambers and business associations facilitates access to the changing support environment
Building Community and Sustainability
Sustainability and community involvement are intimately related to operational resilience In Canada, SMEs are growing:
Purchase from local vendors and donate to charitable causes in your community
Invest in environmentally beneficial methods, such as waste reduction, energy monitoring, and green cloud platforms
Encourage inclusive work environments that take into account the requirements of both clients and staff
Success stories highlight businesses that employ technology to advance social justice, minimize pollutants, or save 50% on energy expenses In addition to adhering to legal requirements, sustainability appeals to investors and customers who value moral business practices. SMEs should use technology for continuous improvement, disclose progress to stakeholders, and set quantifiable targets for their social and environmental impact
Strengthening Operational Resilience
Through preemptive catastrophe preparation, flexible staffing arrangements, and routine risk assessment, SMEs can develop resilience Among the actions are:
Examining supply chains for weaknesses or interruptions.
Cross-training employees to do essential tasks
Keeping insurance and cash on hand to withstand market swings
Rapid reaction to unanticipated incidents is made possible by IoT monitoring and cloud-based continuity strategies
Peer mentorship via corporate networks improves learning and adaptability as well Resilient firms demonstrate the value of cooperation and forwardthinking tactics by performing better during emergencies and spearheading local recovery
The Road Ahead
If Canadian SMEs embrace environmental and digital change, they will be well-positioned for growth Companies need to keep changing by utilizing technology, strengthening ties with the community, putting cybersecurity first, and participating in government initiatives Long-term resilience and competitive advantage are fostered by strategic planning, consistent training, and solid collaborations SMEs support a strong national economy by actively taking part in Small Business Week, obtaining pertinent publications, and looking for continuing mentorship. The most effective leaders for long-term success through 2025 and beyond will be those who keep themselves updated, make investments in people and resources, and track their progress
Conclusion
If Canadian SMEs respond quickly, embrace innovation, and expand their networks of support, 2025 can be a year of opportunity Small businesses are prepared to prosper in a changing environment with the help of government resources, community involvement, and helpful advice
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions.
With over 10 million employees and 98% of all firms being small and medium-sized, SMEs are the foundation of the Canadian economy By 2025, SMEs will still be at the forefront of innovation, local growth, and job creation. As Canada's economy and technology evolve, its role becomes increasingly important.
SMEs: Economic Impact and Scope
From family-run shops to digital startups and service providers, SMEs make up the great bulk of Canadian companies
Over two-thirds of Canada's private sector workers are employed by them
Make a substantial contribution to the GDP and export
Support regional growth and stir local economies
With more than 1 2 million businesses in operation, SMEs have an impact on every neighbourhood and industry Small enterprises offer vital services, a means of subsistence, and resilience in the face of economic challenges in many rural and smaller metropolitan regions This diversified ecosystem boosts Canada's competitiveness internationally and encourages entrepreneurship.
Job Creation and Talent Development
With almost 90% of all new private sector jobs created annually, SMEs in Canada are the main driver of job creation. They play a crucial role in educating the next generation of workers and promoting apprenticeships, co-ops, and continuous skill development:
Numerous entrepreneurs have active partnerships with nearby institutions and schools
SME employees report better engagement, active mentorship, and career advancement.
Rapid advancement and flexible work schedules are typical, particularly in the fields of technology and services
SMEs are more flexible than larger organizations when it comes to changing economic conditions; they can swiftly modify their hiring practices and try out remote work or hybrid models Their upskilling investment boosts competitiveness and national productivity
Supporting Community Resilience
Canadian communities are centred around SMEs Small companies supported frontline workers and supplied necessary items during the pandemic, acting as lifelines Their local investments strengthen social bonds and produce thriving areas Building resilient, inclusive ecosystems is facilitated by initiatives such as supporting local events, sponsoring youth sports, and collaborating with nonprofits
SMEs place a high value on supporting underserved communities and giving back.
Support from the community helps many launch and expand their businesses, fostering a sense of communal pride.
Beyond only boosting economic output, their outreach transforms communities, increases social capital, and promotes civic engagement
Navigating Economic and Technological Change
The business environment in Canada is evolving quickly, and SMEs are leading the way in innovation and adaptation:
Across industries, the emergence of generational succession is bringing new digital skills and leadership philosophies
More markets are becoming available to small enterprises across the country as internal trade barriers are falling.
Rapid advancements in automation, cloud computing, and artificial intelligence are increasing productivity while also presenting new challenges in competition and reskilling
To keep ahead of change, SMEs actively use networks and tools like provincial grant programs, Small Business Week forums, and digital toolkits As Canada navigates global difficulties, their resourcefulness and agility provide best practices for surviving and prospering.
Government and Institutional Support
Both the federal and provincial governments play a crucial role in helping SMEs
The Business Development Bank of Canada (BDC) is the driving force behind Small Business Week, which provides networking opportunities, carefully selected tools, and free resources
Programs for targeted grants support workforce development, export growth, and digital adoption
Institutions strive to make finance, innovation hubs, and company development services more accessible while also lowering regulatory requirements
Entrepreneurs can receive training and guidance from trade networks, chambers, and industry associations.
SMEs are empowered by the well-planned publicprivate collaborations and activities that take place throughout October, providing opportunities for expansion and innovation These initiatives support the nation's resilient business climate and strong economic foundation
The Road Ahead for Canadian SMEs
SMEs in Canada confront both opportunities and challenges as the country embarks on a new period of transition It will be crucial to keep investing in talent, technology, and sustainability Small firms stay ready for growth and innovation by leveraging government support, upskilling employees, and creating inclusive workplaces SMEs will play a key role in shaping Canada's future, both locally and internationally, thanks to their strong community ties, adaptability, and entrepreneurial spirit The foundation of the economy is more important than ever in 2025, serving as a reminder to Canadians of the importance of innovation, adaptation, and resilience
Conclusion
As the country's technical and economic landscape changes, Canadian SMEs continue to propel innovation, growth, and community resilience Their dedication to creating jobs, having a local influence, and being flexible is a prime example of the small business sector's ongoing potential to strengthen Canada.
Your role in staying updated is integral to our ed mission of fostering a community of vators CanadianSME Magazine is a valuable sure trove of entrepreneurial knowledge Click to subscribe to our monthly editions for ates on Canadian businesses Follow our dle @canadian sme on X to remain updated ll business trends and developments Your port is crucial to our mission
aimer:This article is based on publicly available mation intended only for informational purposes adianSME Small Business Magazine does not rse or guarantee any products or services ioned Readers are advised to conduct their arch and due diligence before making business sions.
HowCanadian SMEsCan Strengthen Cybersecurity
AmidRemote WorkandCloud Adoptionin2025
ByKripaAnand
Canadian SMEs now operate differently thanks to remote work and the quick adoption of cloud computing But these changes have also revealed new cybersecurity risks Many enterprises find it difficult to meet security requirements in a newly dispersed, cloud-connected environment, as 43% of cyberattacks target small businesses This article explores the fundamental threats, necessary safeguards, and actual Canadian cases that demonstrate the pressing need for a strong cybersecurity posture
Growth and Vulnerability in Cloud Adoption
The Remote Work Paradigm
Remote or hybrid offices are currently supported by nearly half of Canadian SMEs Although this increases productivity and flexibility, it also broadens the attack surface because hackers frequently use personal devices, home networks, and unprotected cloud access According to studies, employee security errors, such as clicking on phishing emails, continue to be the leading cause of breaches, and 54% of SMEs lack the internal capacity to address these risks If secure Wi-Fi, VPNs, and strict access controls aren't regularly implemented, private client or company information may be compromised. Everyone and every location where work is done needs to be covered by cybersecurity knowledge and technology protections
Nearly 85% of Canadian companies will have shifted to a cloud-first strategy by the end of 2025, depending on services for disaster recovery, collaboration, and core operations Cloud platforms reduce expenses and facilitate growth, but they also present particular security risks:
Weak authentication procedures and poorly designed storage give hackers access
Sensitive information must be shielded from both internal and external threats in shared infrastructures
Despite their importance, automated cloud backups need to be secured and tested frequently
Cloud services are now as frequently targeted by cyberattacks like ransomware, phishing, and DDoS as traditional networks, highlighting the necessity of regular evaluation and strong deployment procedures
Key Cybersecurity Practices
The following strategies can be used by Canadian SMEs to protect themselves from remote and cloud-related vulnerabilities:
Security Awareness Training: The best first line of defence is ongoing training for staff members on cloud risk, remote device use, and phishing prevention.
Frequent updates to the software: Patching corporate apps and devices closes critical vulnerabilities that hackers take advantage of
Multi-Factor Authentication (MFA): For all cloud accounts and VPNs, adding a second layer of user authentication is essential.
Robust Management Tools and Passwords: Credential stuffing is less likely when complex, oneof-a-kind credentials are enforced
Risk assessments: Every year, SMEs should prioritize the most vulnerable entry points in their technology stack
Secure Backups: Recovery from ransomware or hardware failures is ensured by encrypted backup procedures, ideally "3-2-1" (three copies, two media types, one offsite)
Real
Canadian Success Stories
While putting cybersecurity first, several Canadian SMEs have prospered from cloud adoption:
After switching to cloud services, The Weather Network reduced hardware and energy expenses by 50% while securing data with automated backups for catastrophic situations
In recent innovations, Tridel leverages smart home cloud technologies to optimize energy use and ensure safe communications
Energy+ Inc improved incident recovery and decreased exposure to local infrastructure hazards by moving outage management to the cloud.
These companies show that resilience and modern infrastructure can coexist by integrating frequent security audits, employee training, and vendor evaluation with their technology strategy
Financial and Legal Impact Roadmap for Resilience
Each cyberattack puts a Canadian SME at risk of losing $254,445 on average, with massive breaches costing more than $1 million In addition to immediate monetary loss, impacted businesses risk legal action due to data disclosure, penalties for noncompliance, and longterm harm to their reputation with customers Most companies cannot withstand even short-term disruptions 60% of SMEs affected by significant breaches close within six months, and 51% report more than eight hours of downtime per attack Adoption of cyber insurance is still low at 17%, leaving many people vulnerable to recovery expenses It's always less expensive to prevent than to treat when you implement good cloud and remote work rules
The future of Canadian SMEs blends culture and technology:
Monthly cybersecurity training that is suited to cloud and remote operations should be offered
Audit access rights and limit important operations to networks and devices that are secure
Collaborate with cloud providers who uphold strong encryption standards and sustainability
Consult outside specialists regularly for vulnerability assessments and compliance updates
Encourage a corporate culture where everyone takes responsibility for security, which is a shared value just as significant as creativity or productivity
Canadian SMEs may fully benefit from remote work and cloud technologies without compromising security if they invest and prepare ahead
Conclusion
Cloud computing and remote work facilitate expansion, but they also need SMEs to take a strategic approach to cybersecurity. Businesses may confidently fulfill business and security demands in 2025 and beyond by incorporating best practices and taking inspiration from Canadian entrepreneurs
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions.
85% of Canadian companies will be cloudfirst by the end of 2025, drastically altering the SME environment in the country AI, microservices, and cloud-native platforms are fostering increased creativity, costeffectiveness, and agility This article provides practical guidance and inspiring examples on how Canadian SMEs use cloud computing and sustainable practices to attain resilience and industry leadership
Shift Impacting Canadian Economy Big Time
AI-driven tools are not just buzzwords but the force behind growth and change According to recent data, 71% of small and medium-sized firms in Canada are already utilizing AI, including generative AI, in some way to boost productivity and expansion Cloud usage is also rapidly increasing; by the end of 2025, 90% of SMEs are expected to utilize at least one cloud service, up from nearly 71% in 2024 This change has significant economic implications for Canada Over 1 1 million enterprises, almost 8 million employees, and the majority of private sector jobs are held by SMEs These businesses are developing resilience not just adapting to change, but anticipating it as they shift to cloud-first operations, incorporate automation and artificial intelligence, and layer in modular software designs like microservices
However, this change is not without its difficulties The expense of moving legacy systems, cybersecurity, data governance, and technical talent gaps continues to be the key challenge However, some SMEs are already setting the standard and leading the way: those that use cloud platforms, eco-friendly procedures, and creative business models are outperforming their counterparts in terms of market expansion, customer satisfaction, and revenue growth
How Important is the Cloud For SMEs
The move to cloud computing is more than just a digital change for Canadian SMEs It's a basis for expansion as the cloud offers:
Scalable resources: In response to market demand, businesses can swiftly increase or decrease their IT capacity
Cost-effective operations: Using the cloud decreases total ownership expenses and expensive hardware investments.
Business continuity: Resilience is increased by automated backups and strong disaster recovery procedures
Collaboration: Real-time collaboration amongst distributed teams is crucial for remote and hybrid work environments.
Sustainability: By assisting SMEs in reducing their carbon footprint, green cloud providers enable them to take part in Canada's green economy
Cloud-first initiatives make it possible for businesses to stay competitive and compliant while concentrating on their primary mission, making the Canadian SME sector more flexible and prepared for the future
Technologies Driving Growth & Sustainability
By the end of 2025, Canadian SMEs will be using cutting-edge technologies to increase productivity and practice environmental responsibility
AI-Powered Energy Management - AI lowers costs and emissions by analyzing usage and automating energy optimization
Green Cloud Providers are in line with federal sustainability targets; a large number of providers now run entirely on renewable energy.
Edge and Serverless Computing save money and energy by lowering operational latency and only billing for real resource usage
Sustainable Data Storage is important. Energyefficient cold storage and contemporary archive standards are two types of sustainable data storage solutions
SMEs may expand and aid Canadas shift to a greener, cleaner economy by utilizing these solutions
Steps for Sustainable Cloud Adoption
For SMEs to successfully use the cloud, they must:
Audit IT & Energy Use to find inefficiencies and establish quantifiable green targets for usage and emissions.
Select partners who are sustainable to collaborate with cloud service providers who publicly pledge to source sustainable energy and give clear environmental reporting
Optimize Workloads to reduce waste and increase efficiency, use resource monitoring and autoscaling.
Encourage Teams by providing training on cloud and sustainability best practices to employees
Continuous Analytics is necessary - Monitor and report on cost reductions, energy consumption, and goal progress
Businesses are guaranteed to stay up to speed with emerging technologies and evolving standards through routine updates and audits For SME growth strategies to remain competitive and compliant over the long run, sustainability and digital transformation must be at their core
Real Canadian Success Stories
Here is a list of Canadian innovators setting examples:
The Weather Network is known for cutting energy and hardware needs by 50% with a full cloud migration
Tridel is a popular real estate firm that stands on optimizing household energy and reducing emissions using smart, cloud-based building technology
Energy+ Inc is Ontario’s utilitys cloud-powered outage system that improves service reliability and decreases data center dependency.
BGIS uses AWS IoT to support smart water stations, promoting reusable bottles and cutting plastic waste
The above names have left solid marks on the paths of cloud-based technological innovation Their achievements demonstrate how cloud-driven changes have repercussions, including increased business continuity, decreased environmental impact, and enhanced operational efficiency Canadian SMEs are establishing standards for a sustainable digital future by adopting these advances
Government & Funding Support
Through focused initiatives, Canadian governments are speeding up the adoption of digital and green technologies:
AI Compute Access Fund: Up to $3 35 million in funding is available to SMEs looking to implement cloud-hosted AI projects
Incentives for green data centers: Grant schemes and tax concessions encourage the transition to renewable energy-powered infrastructure
Guidance for Compliance: Green standards and best practices are often updated by trade associations and grant websites
Government support advances Canada's sustainability goals while assisting SMEs in innovating, commercializing new technology, and competing internationally. To stay ahead, businesses are urged to keep an eye on these prospects and interact with support systems
The Road Ahead
In the end, tech-focused, cloud-first initiatives provide Canadian SMEs with a significant competitive edge Businesses promote ecological responsibility, data security, and operational agility by emphasizing green solutions, frequent audits, and employee training Utilizing big data analytics, IoT, and AI opens up new avenues for resilience and growth Dynamic collaborations and a persistent dedication to innovation matching corporate objectives with the demands of digital transformation and environmental stewardship will be key to the success of the next generation of SMEs Making cloud and digital adoption a key component of their future success, small businesses can get motivation and practical insights from top case studies
Conclusion
The future of Canadian SMEs is being shaped by cloud and tech innovation, which provides essential tools for resilience, scalability, and sustainability Business executives who want to gain a competitive edge, cut expenses, and influence Canada's environmental and digital development in 2025 and beyond must embrace these innovations
Your role in staying updated is integral to our shared mission of fostering a community of innovators. CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge. Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle @canadian sme on X to remain updated on all business trends and developments Your support is crucial to our mission
Disclaimer:This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned Readers are advised to conduct their research and due diligence before making business decisions
Small enterprises are the target of 43% of worldwide attacks
46% of cyberattacks target businesses with fewer than 1,000 workers
60% of Canadian businesses shut down within six months of an assault, and each breach can cost them up to $1 24 million
Malware, phishing, ransomware, website hacking, and DDoS are some of the attack kinds
Cybersecurity Essentials for Canadian SMEs in 2025
ByKripaAnand
Small and medium-sized businesses (SMEs) in Canada are facing an unprecedented spike in cyber dangers in the current digital environment Strong cybersecurity is more important than ever for growth, resilience, and survival in 2025, since 43% of cyberattacks currently target small businesses because of their inadequate security resources The hazards, effects, remedies, and Canadian success stories that can help SMEs operate more safely are explored in this article
The Growing Threat to SMEs
Cybercriminals continue to target Canadian SMEs Although assaults on SMEs are on the rise, many firms wrongly believe that hackers target major corporations A common underestimation of dangers, a lack of specialized security personnel, and constrained IT resources are also contributing reasons. Research indicates that:
SMEs are now much more vulnerable due to remote work and cloud usage, which highlights the urgency of taking immediate action
Why Cybersecurity Matters for SMEs
Beyond monetary loss, cyber disasters have disastrous repercussions, including a tarnished brand, a decline in consumer confidence, and possible legal action Strong security procedures and personnel training are essential, as human error accounts for 95% of breaches and third-party providers for 59% Small firms are mostly affected because only 17% of them have cyber insurance Cyber readiness is essential for survival; it is not a choice
Key
Challenges:
Limited budgets and expertise
Insufficient phishing and AI risk awareness.
Insecure access through personal devices.
Compliance struggles with evolving regulations
How Canadian SMEs Can Mitigate Risks
Strategic investment and leadership commitment are the first steps toward effective cybersecurity SMEs in Canada can do the following:
1. Provide frequent security awareness training to staff members that focuses on phishing, social engineering, and AI-related risks.
2 Adoption of Technology: Make use of password managers, firewalls, VPNs, and controlled antivirus software
Make multi-factor authentication (MFA) a top priority for all important accounts Although less than 30% of companies handle security internally, outside knowledge is becoming more and more important
3 Risk Assessments and Policies: Examine adherence to Canadian data privacy laws and audit IT systems Keep incident detection and response procedures and documentation up to date
4 Cyber Insurance: Look into specialized coverage to reduce monetary risk after ransomware and breach events The majority of SMEs either don't know much about cyber insurance or don't realize how important it is.
5. Cloud and Tech Solutions: Make the switch to cloud-based systems, which provide scalable infrastructure, automated backups, and access to advanced security features like serverless computing and AI-powered monitoring
Here are Some Canadian Success Stories
Several Canadian companies have used technology and aggressive tactics to improve their cybersecurity posture:
The Weather Network reduces energy consumption and hardware requirements by 50% with cloud migration.
Energy+ Inc. gives an improved service and decreased reliance on data centers by implementing a cloud-based Outage Management System.
Tridel carries out Cloud-based energy optimization in smart homes that reduces expenses and emissions.
These illustrations demonstrate the advantages of digital modernization for sustainability and operational resilience in addition to data protection
The Cost and Impact of Cyberattacks
A cyberattack on a Canadian SME typically costs $254,445, with more serious breaches costing up to $7 million Operations can be stopped by ransomware attacks 51% of SMEs report website outages of 8–24 hours following an assault, and 75% say they could not continue operating if they were attacked Less than half get well in a day, which exacerbates the loss of revenue and reputation An increasing majority (80%) intend to invest more in cybersecurity, emphasizing data security and adjusting to emerging risks like artificial intelligence and remote work.
Practical Advice for 2025
As the cornerstone of their digital transformation, cybersecurity must be given top priority by Canadian SMEs.
It is advised to update systems and software regularly
Use secure password techniques and MFA
To address the human element in breaches, plan staff training
Keep a careful eye on vendor and third-party access
Invest in cloud computing systems that support green computing, scalability, and compliance
Long-term resilience requires being proactive, adopting security solutions, and purchasing insurance
Your role in staying updated is integral to our shared mission of fostering a community of innovators. CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge. Click here to subscribe to our monthly editions for updates on Canadian businesses. Follow our handle @canadian sme on X to stay updated on all business trends and developments. Your support is crucial to our mission.
Disclaimer: This article is based on publicly available information intended only for informational purposes. CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions.
for the Future of Canadian SMEs
BySKUddin
Although SMEs are the foundation of the Canadian economy, many are discovering that their capacity to attract, retain, and support talent is becoming just as crucial as conventional business measures Well-being is essential to competitiveness and is not merely a "good to have " From a Canadian SME perspective, we examine the latest data, challenges, and promising approaches below, concluding with practical recommendations As we look forward to the launch of our magazines October edition, we delve deeper into the world of talent, employee well-being, and retention
Key Challenges for Canadian SMEs
The primary barriers that SMEs face in terms of talent and well-being, according to recent surveys and studies, are:
Resource restrictions - Small companies frequently fall short of offering significant compensation, benefits, in-house human resources staff, and mental health programs
The expectations of candidates and what SMEs can provide are not aligned Not only compensation, but also perks, flexibility, assistance for career advancement, and wellbeing
Numerous small businesses claim that their compensation and benefits are insufficient to meet the expectations of candidates
Training constraints and a skills deficitSometimes, even when people are available, they lack specific domain-specific, soft, or technical abilities Although they may face time, money, or expertise constraints, SMEs often claim they need to increase their upskilling investments
Well-being and mental health are frequently neglected Fewer SME leaders have formal, consistent policies or tools, despite acknowledging their value.
Employees at SMEs express worries about burnout, psychological distress, and a workplace culture that might not always encourage self-care or disclosure
Adjusting to new models of work - Flexible or hybrid work arrangements can improve well-being, but effectively managing them, including setting limits, fostering inclusiveness, and maintaining open communication, presents a new challenge
What Works In terms of Trends, Innovations,
and Best Practices
1 Flexible work arrangements & hybrid models - Granting flexibility in scheduling, allowing remote or hybrid work, and control over work location and hours Nearly half of hybrid workers in Canada report fewer sick days, and between 71 and 73 percent say their general health and stress levels have improved as a result of their hybrid work arrangements
2 Investing in mental health & wellness program - Mental health days, leadership training on mental health, Employee Assistance Programs (EAPs), and recognition/reward schemes According to 87% of Canadian SME owners, mental health support is crucial, and many are now providing flexible work schedules, additional vacation time, remote or hybrid work options, and extended benefits
3 Inclusive workplace culture, equitable pay, diversity & belonging - Implementing accessible hiring practices, fair compensation guidelines, inclusive communication, hiring from underrepresented groups, and helping staff members with impairments
According to a BDC study, SMEs that employ these inclusive strategies report increased creativity, improved employer branding, reduced attrition, and higher employee engagement
4. Upskilling & leveraging technologyUsing AI-enabled solutions for recruitment and retention analytics; training current staff members; and utilizing digital HR tools According to surveys, HR directors who use AI tools report higher retention rates; for SMEs, upskilling current employees is a key tactic
5 Rewards, benefits, and recognitionIncluding non-monetary rewards, worklife balance support, additional vacation time, and benefits such as insurance or wellness stipends In addition to raising wages, many SMEs are providing benefits, including wellness programs, flexible scheduling, and hybrid work arrangements These have a significant impact on attraction and retention
Areas That Need To Improve
1.Readily available funds or subsidies aimed primarily at SMEs' training and well-being initiatives
2 Regional and sectoral adaptability is required, as the needs of SMEs in rural areas or those operating in industries with a high need for skilled labour may differ
3 Simplified legal frameworks for licensing, recognition of interprovincial credentials, etc , to increase skilled workers' mobility
There’s Hope and Scope
It's not a depressing image. Numerous SMEs in Canada are already making progress. The increased focus on mental health and well-being is becoming ingrained rather than merely a fad. Despite economic instability, surveys indicate a strong commitment to preserving or growing well-being supports. Additionally, in the talent war, digital adoption, flexible scheduling, hybrid work, and inclusive policies are differentiators and are no longer optional. SMEs that focus on these aspects have a better chance of attracting and retaining highly qualified, driven employees.
Practical Steps for SME Leaders
Ensure equitable pay & diversity
Prioritize small wins
Monitor and adapt
Start with listening
Invest in manager training
Build well-being into culture, not just programs
Leverage partnerships & digital tools
Talent + Well-Being = Sustainable Growth
For SMEs in Canada, striking a balance between personal and financial well-being is a both-and situation rather than an either-or one Businesses that actively promote well-being and integrate it into their culture will likely outperform their peers in terms of loyalty, productivity, and reputation as the demand for acquiring and retaining talent continues to grow Now is the moment to take action Not just because it benefits individuals, but also because it benefits businesses
Your role in staying updated is integral to our shared mission of fostering a community of innovators CanadianSME Magazine is a valuable treasure trove of entrepreneurial knowledge Click here to subscribe to our monthly editions for updates on Canadian businesses Follow our handle, @canadian sme, on X to stay updated on all business trends and developments Your support is crucial to our mission
Disclaimer: This article is based on publicly available information intended only for informational purposes CanadianSME Small Business Magazine does not endorse or guarantee any products or services mentioned. Readers are advised to conduct their research and due diligence before making business decisions.
Although Canadians over the age of 12 should be consuming five or more daily servings of vegetables, recent statistics show that almost 80% are not hitting that target (Statistics Canada, 2023) Increasing our intake of fruits and vegetables is a goal we should all prioritize, however, when it comes to the actual prep work and time commitment that is needed to make this a reality, we often end default to reaching for a more convenient but less nutritious alternative While some healthier snacking options can provide high levels of protein, many still lack whole food ingredients, such as fruits and vegetables. Solving this problem are three scientists who are redefining what it means to eat well on the go.
The brainchild of Joseane Moreira do Nascimento, Chloe Jang, and Reagan Michiels, The Easy Snack Corp provides ready-toconsume, portable, and resealable pouches packed with fruits, vegetables, protein, fiber, and collagen to offer a comprehensive, nutrient-rich option for adults seeking healthy convenience The idea first emerged when Nascimento witnessed her grandmother struggling to cut fruits and vegetables, which made her consider the concept of nutritious baby food pouches available in the market
The surprising way scientists are fixing Canada’s nutrition intake
Nascimento wondered if she could possibly disrupt the perception around baby food pouches to position it in a way for adults to get their daily intake of fruits and vegetables without any hassle Participating in Western University’s WEEmpower! Initiative, designed to equip innovative and entrepreneurial individuals who self-identify as women with free mentorship and training in entrepreneurship, research commercialization, and Intellectual Property protection, led Nascimento to conclude that Canadian adults have two pain points around healthy snacking –taste and time This feedback set the mission for Easy Snack’s offerings: providing delicious, ready-to-eat fruit and vegetable snacks with real nutrition “WE-Empower! did not only culminate in the development of our product offerings for Easy Snack, but it also brought us all together to work toward this collective vision,” adds Michiels
Like every food business starting out from its home kitchen or garage, Easy Snack’s first product came out of one of the cofounders’ home kitchens, often tested by their family, friends, university staff, and close ones, iterating the recipes based on their feedback to finalize the flavor Their first product? A strawberry-banana pouch, packed with fiber, protein, and gutfriendly nutrition, inspired by the flavors of popular smoothies, but backed by science
However, not everyone has a sweet tooth and so, a quick market test reflected the need for a savory option That’s when Jang started experimenting with the idea of a beet-based dip Still packed with a variety of vegetables, fiber and protein, this dip also provides added nutritional benefits that support better gut health This is when Easy Snack started gaining momentum in the market
“Looking at this new demand was our indication to look for a local facility. We could no longer meet the demand for our dip in the market. It was a good problem to have,” adds Michiels.
Home to some of Canada’s highest potential startups and scaling companies, the London area is well-known for its innovation ecosystem, supported by a network of campus incubators, accelerators, centres for R&D, an innovation hub, and economic development organizations Leveraging one such food manufacturing innovation hub, Easy Snack began producing their beet-based dip at The Grove by Western Fair District With access to commercial-grade equipment and expert support, the company can now produce 30 kilograms of dip in a single day “The London community has been our biggest advantage,” Michiels says “From learning how to scale food production to navigating early challenges like packaging, we wouldn’t be where we are today without that support.” Mentors from TechAlliance of Southwestern Ontario, Western Universitys Morrissette Entrepreneurship Institute, and The Grove have supported the team through funding, business skills development, and local pilot opportunities
Looking ahead while still focusing on their mission, Michiels mentions exciting plans for Easy Snack from introducing new seasonal flavors to experimenting with other product offerings At this foodtech venture, the team's innovation philosophy leads with practicality "Before developing anything new, we make sure our current products are consistent and scalable," Michiels says “If it still takes us five hours to make one kilogram, it’s not viable ” That discipline has led to strategic choices, such as temporarily pausing pouch production to perfect the beet dip and ensure high quality with every batch
With two products on the market, strong mentorship behind them, and a vision for seasonal innovation, the Easy Snack team is just getting started Launching a new red pepper-based vegetable dip, their presence is growing across Southwestern Ontario with availability in major community markets and natural food stores Actively working on determining better packaging solutions and finetuning their supply chain to scale responsibly, Easy Snack is determined to revolutionize healthy eating for all.
Since joining RBC 30 years ago, Petra has held a series of progressively senior roles within Personal and Commercial Banking, Group Risk Management and Finance She has developed expertise in strategy development and execution, organizational transformation and change leadership across our lines of businesses and functions
As Senior Vice President Commercial Strategy and Business Performance, Petra leads strategy development and evolution, leveraging strong performance orientation through data driven decision making Focusing on key segment and sector priorities while concurrently leading the implementation of data driven performance measurement frameworks crossing lines of business, operations and sales
RecognizingtheImpact ofCanada’sSmall Businesses
Small businesses are at the heart of Canada's economyand at the heart of our communities. Behind every business is an entrepreneur with a vision, a willingness to take risks, and a commitment to creating something lasting During Small Business Month, we want to celebrate you and the resilience, passion, and determination you bring to your work every single day
The findings from this year ' s RBC Small Business Poll highlight just how strong that ambition has become Nearly six in ten Canadians say they aspire to own a business - the highest level in eight years This wave of entrepreneurial spirit is a powerful sign of the confidence Canadians have in their ability to shape the future It also speaks to the creativity and optimism that define the small business community across the country
We also know that ambition alone is not enough The environment in which you operate is complex and constantly changing From cost pressures to shifts in consumer behavior to the rapid pace of technology, today's challenges can feel daunting. Yet time and again, Canada's small business owners show what true resilience looks like. You adapt, you innovate, and you continue to find new ways to grow and serve your clients
At RBC, we are deeply proud to stand beside you on that journey Beyond financial solutions, we are focused on delivering the advice, insights, and partnerships that make a real difference Whether that is making it easier to register and incorporate your business through Ownr, providing market intelligence through RBC Insight Edge, or supporting digital adoption, we want to ensure you have the resources you need to succeed
To Canada's entrepreneurs and small business owners: thank you Your impact goes far beyond your bottom line - you strengthen our economy, enrich our communities, and inspire those around you It is a privilege to support you, and we look forward to continuing to celebrate your success in the years ahead
The Honourable Rechie Valdez was appointed Minister of Women and Gender Equality and Secretary of State (Small Business and Tourism) in May 2025 She is the Member of Parliament for Mississauga Streetsville.
Minister Valdez brings diverse experience in business, community leadership, and public service to her role. Before entering politics, Minister Valdez worked in corporate banking for over a decade, ran a small baking business, and hosted and produced a national television show She has been a vocal advocate for women entrepreneurs, youth engagement, and the celebration of cultural diversity in Canada
CelebratingCanada’s EntrepreneursandTheir Impact
This October, as we mark Small Business Week, I want to celebrate the entrepreneurs who are the backbone of Canada’s economy From family-run shops to innovative startups, small businesses are at the heart of our communities They create jobs, spark innovation, and give life to our main streets
As a former small business owner, I know firsthand the determination and resilience it takes to grow an idea into a business I also know the challenges that come with it: managing cash flow, finding financing, and wearing many hats at once That is why, in my role as Secretary of State for Small Business and Tourism, I am committed to ensuring entrepreneurs have the tools and support they need to succeed
That commitment is reflected in the steps our government is taking We are introducing a Buy Canadian policy designed to strengthen federal procurement, support Canadian supply chains, and open new opportunities for small businesses at home.
To help SMEs impacted by tariffs, we are expanding BDC loans of up to $5 million per business, creating a $5 billion Strategic Response Fund to help firms adapt, and delivering $1 billion through the Regional Tariff Response Initiative
We are also delivering a middle-class tax cut that puts more money back into Canadians’ pockets so entrepreneurs can reinvest and grow
But lasting growth is about more than financial tools It’s about who gets to participate Canada cannot reach its full potential if women, youth, 2SLGBTQI+ communities, and people of colour are left on the sidelines That is why our government is breaking down barriers and expanding opportunities through the Women Entrepreneurship Strategy, the Black Entrepreneurship Program, Futurpreneur Canada, and the 2SLGBTQI+ Entrepreneurship Program When more voices are included, our economy is more dynamic, innovative, and competitive. These steps reflect a core belief: Canada cannot prosper without inclusive growth, and when small businesses thrive, Canada thrives And that success starts with you
To Canada’s entrepreneurs: thank you for your vision, your perseverance, and your leadership You are not only building businesses, you are building Canada’s future
Happy Small Business Week!
NinaTangri
AssociateMinisterofSmallBusiness
The Honourable Nina Tangri was elected to the Legislative Assembly of Ontario in 2018 as the Member of Provincial Parliament representing the riding of Mississauga Streetsville Nina Tangri is also Associate Minister of Small Business
In March 2023, she was the Associate Minister of Housing, and in 2021, she served as the Minister of Small Business and Red Tape Reduction. In June 2019, Nina was appointed Parliamentary Assistant to the Minister of Economic Development, Job Creation, and Trade
SalutingOntario’s ResilientSmallBusinesses
My deepest gratitude to small businesses across Ontario
“To the roughly 500,000 small businesses across this great province – thank you As a former business owner, and Ontario’s Associate Minister of Small Business, I know firsthand the challenges that come with starting and scaling a business
Over the past year our entrepreneurs have faced unprecedented challenges while navigating tariffs and economic uncertainty You have done this with strength and determination
From retail stores to restaurants, online businesses to startups, our small business community is the backbone of our economy You supply consumers with goods and services and provide financial security to families through employment Your efforts are truly appreciated
Throughout the past year, I’ve been inspired by my meetings with countless business owners, BIAs, and chambers of commerce These consultations have provided me with valuable insights and a renewed drive to fight for you at Queen’s Park.
Led by Premier Doug Ford, our government will remain committed to protecting and supporting Ontario’s small businesses Despite these global economic challenges, Ontario will always remain dedicated to creating a business-friendly environment that encourages innovation, investment, and job creation
In 2025 alone, Ontario businesses are expected to benefit from $11 9 billion in cost savings and supports through cutting taxes and reducing electricity costs Every dollar saved is a dollar reinvested into hiring workers, expanding operations, and keeping doors open
Some of the tax and regulatory measures introduced include, cutting the Small Business Corporate Income Tax, permanently lowering fuel taxes, raising the Employer Health Tax exemption to $1 million, Lowering WSIB premiums, saving employers $150 million annually and delivering $6 billion in rebates to safe employers since 2021. These measures will make it easier for businesses to weather uncertainty and reinvest in growth. These efforts will continue while we lead this great province because we believe that when small businesses succeed, Ontario succeeds
To every small business owner: you ’ re the heartbeat of our province you ’ ve shown extraordinary resolve in the face of disruption, youve brought jobs to families and wealth to our economy, and our government is standing with you every step of the way ”
Nina Tangri – Ontario’s Associate Minister of Small Business
Paul Gaspar
DirectorofSmallBusiness
UPS®Canada
Paul Gaspar was appointed director of small business for UPS Canada in 2011 His role is to educate and guide small businesses in Canada on ways to better leverage UPS’ tools to help them grow and expand both domestically and internationally With his team of small business ambassadors, he empowers small business owners to determine the best mix of customized services, technologies and innovations available to them
Paul’s career with UPS began in 1991 in operations which progressed to eight roles in five different functions Through these roles, he discovered a passion for working with small businesses and helping them thrive He now leverages his growing network of entrepreneurs and the focused learnings of SME supply chains to improve the success rate of small businesses looking to scale and go global He’s been a leader and mentor within the Startup Community since 2015 with an unwavering commitment to support entrepreneurs across Canada.
Paul obtained a degree in Economics from York University
Like we do every Small Business Month, we take a moment to recognize and celebrate you, the incredible small business owners who form the backbone of our communities You are the dreamers, the doers, the risk-takers, and the everyday heroes who show up day after day with passion, perseverance, and purpose
Running a small business is no small feat It takes courage to pursue a vision, determination to face uncertainty, and resilience to keep going, especially in the face of challenges that can often feel overwhelming. Whether it’s a local bakery, a family-run repair shop, or an online boutique every small business brings something uniquely valuable to the table
You wear many hats You’re the CEO, the accountant, the customer service rep, the marketer, (sometimes even the janitor) and the shipper or logistics manager You work late, you sacrifice weekends, and you keep going because you believe in what you ’ re building And that belief is what inspires all of us
This is why UPS continues to do all that we can to help you grow From our weekend services, tracking technology, shipping discounts and our incredible Ambassador team, we are here to help I also enjoy attending events like the CanadianSME Summit to speak face-to face about your needs, challenges and hopes
To every small business owner out there: thank you Thank you for your hard work, your creativity, your leadership, and your commitment to your communities. This Small Business Month, here’s to you and all the powerful steps you take every day to make a big difference
SoniaCarreno PresidentofIABCanada
Sonia Carreno is President of IAB Canada, the national trade association representing Canada’s $22B digital advertising sector A champion for innovation and growth, she leads initiatives that equip Canadian businesses with the knowledge and tools they need to succeed in the digital economy While driving the Canadian digital media industry forward for over 20 years, Sonia has been bringing Canadian digital innovation to the global stage through groundbreaking tools, standards and award-winning outputs.
Running a small business has never been simple Today, the marketplace is noisier, faster, and more competitive than ever before But there’s also never been a greater opportunity to reach customers, grow your brand, and build resilience The key is digital
That’s why The Interactive Advertising Bureau of Canada (IAB Canada) has launched Digital Means Business, a national initiative designed to give entrepreneurs the confidence, tools, and know-how to succeed in a world where consumers spend more than five hours a day online. Digital advertising is no longer optional. It is the engine of growth for businesses of every size.
Take the First Step with Confidence
Even if you feel uncertain, the most important move is to start Digital offers something traditional advertising never could: the ability to measure, adapt, and learn in real time Every campaign, no matter how small, is a chance to sharpen your message and better understand your customers
Test, Learn, and Keep Evolving
Digital platforms give you permission to experiment Try new formats, creative approaches, or emerging channels Some tests will outperform others and that’s the value Each effort provides insights that will make your next campaign more effective
Diversify to Maximize Your Impact
In a fragmented media world, your next customer might be streaming a show, scrolling social media, reading the news, or watching a tutorial By spreading your presence across channels, you increase the odds of reaching the right people at the right time with the right message
The mindset is simple: digital advertising levels the playing field. The same tools used by global brands are within reach for Canadian independents. With the right strategy, creativity, and willingness to test and learn, small businesses can punch far above their weight
My message to all Canadian small businesses is this: don’t wait on the sidelines. Embrace digital. Experiment boldly. Diversify your strategy. The opportunities are here—and together, we can ensure Canadian small businesses don’t just survive in this new era, but thrive.
MichelleBiase
PresidentandManaging
Director,HPCanada
Michelle Biase is the President and Managing Director of HP Canada, where she leads the national go-to-market strategy, focusing on business transformation and operational growth She is responsible for direct and indirect sales across HP's portfolio, including personal systems, print, and workforce products for commercial, consumer, and public sector segments.
With over 30 years in Canada's IT channel, Michelle has extensive experience in distribution, reseller, and manufacturing landscapes, with expertise in sales, vendor management, operations, and channel strategy
Every thriving small business begins with a spark - an idea fuelled by passion and the courageous drive to make a difference That vision, no matter how humble, grows into something extraordinary when supported by resilience and innovation
Throughout Canada, SMBs are proactively adapting to the evolving workplace by implementing AI-powered services, adopting flexible work schedules, and pursuing purposedriven growth strategies Your passion, creativity and community focus not only propel our economy forward; they also show us what the future of work can be
At HP Canada, we pride ourselves as a partner you can trust on that journey We are committed to simplifying and enhancing experiences that transform your business, delivering secure and responsible, better together solutions, so owners can spend less time managing technology and more time doing what they love Through initiatives like the Amplify partner program and our ongoing digital equity work, we ’ re working to ensure Canadian small business owners have equal access to the tools, training, and support needed to thrive
While operational demands can sometimes be daunting, your dedication to your craft is what truly sets you apart Our mission is to stand with you every step of the way, offering technology that enables growth and fulfillment and that grows and adapts as your ambitions soar
Imagine spending more time creating, connecting, and making an impact, with HP empowering you with the tools to streamline your business We're here to help you unlock the full potential of your team with platforms driven by AIpowered insights, seamless collaboration, and smart technology tailored to your unique journey
Let’s champion a future where your love of what you do inspires others, where work transforms into purpose, and every small beginning fuels a legacy of innovation and growth Together, we ’ re not just keeping up with change; we ’ re shaping it, one bold step at a time
JohnBarkla CountryGeneralManager, LenovoCanada
John Barkla is the Country General Manager for Lenovo Canada, responsible for driving sales strategy, fostering a high-performing team culture, and overseeing all Canadian operations A 24-year veteran of IBM and Lenovo, John brings extensive experience across commercial, public sector, and global markets.
October marks Small Business Month in Canada, a time to recognize and celebrate the incredible entrepreneurs whose passion, resilience, and vision fuel our communities and drive our economy forward It is an honour to join CanadianSME Small Business Magazine in highlighting the spirit of entrepreneurship that continues to shape the Canadian business landscape
mall businesses are the backbone of our economy They reate jobs, spark innovation, and contribute to the brancy of every community across the country Behind very storefront, startup, or service provider is an ntrepreneur with a dream, a plan, and the courage to ee it through Their determination inspires us all, eminding us that bold ideas and hard work can truly ansform lives
his year, as we reflect on the challenges and pportunities facing small businesses, I am struck by the reativity and adaptability shown by so many ntrepreneurs Whether embracing new technologies, eimagining customer experiences, or finding innovative ays to grow sustainably, Canadian business owners ontinue to prove that resilience is at the heart of ntrepreneurship
t Lenovo, we are proud to stand alongside these leaders Through our Evolve Small program we are committed to providing resources, mentorship, and visibility to small business owners helping them access the tools and support they need to thrive in a rapidly changing economy Programs like Evolve Small reflect our belief that when entrepreneurs succeed, communities flourish
But small businesses cannot succeed in isolation. They thrive when supported by strong ecosystems of mentorship, partnerships, and access to resources As leaders, we share a responsibility to champion these entrepreneurs helping them build networks, navigate change, and scale their ambitions By investing in their growth, we invest in the future of Canada’s prosperity
Small Business Month is more than a celebration it is a call to action It is a reminder to shop local, to support entrepreneurs in our neighborhoods, and to amplify their contributions Most importantly, it is an opportunity to say “thank you ” to the business owners whose tireless dedication makes our communities stronger and more dynamic
To every Canadian entrepreneur: your drive and vision inspire us May this month serve as recognition of your achievements and encouragement for the road ahead The future of Canadian business is bright because of you
— John Barkla
YoungLee GoDaddyCanada, CountryManager
Young Lee is a seasoned marketer with over 19 years of extensive marketing experience in the technology industry Due to her personal entrepreneurial endeavours and growing up with a family that ran a small business for many years, Young has a passionate connection when seeing small business owners thrive doing what they love. Currently at GoDaddy, she leads the Canadian business as Market Lead, helping small businesses grow using GoDaddy products and tools
mingYourIdea: FirstStepto dingYourBusiness
, as we celebrate Small Business Month ada, we want to celebrate not only entrepreneurs but also the people carrying an idea Every venture, project, or passion ewhere and often the first step is choosing GoDaddy, we believe your idea starts with a hat name lives online
A name gives an idea life It’s the first thing you share with friends, partners, and future customers It’s what turns a thought in your head into something others can see, remember, and rally around. That name deserves a place to live and owning your domain ensures it belongs to you from the very beginning
Across Canada, established small business owners, students, artists, and innovators alike are showing everyday that giving an idea a name online can be the first step to transforming it into a brand, a career, or even a movement
Today, turning an idea into a name and a domain is more accessible than ever User-friendly, AI-powered tools like GoDaddy Airo allow anyone with an idea to build a professional website and design a logo in just a few clicks Whether you ’ re testing a concept, launching a passion project, or laying the foundation for a future business, you don’t need to wait
This Small Business Month, we celebrate the power of possibility. To every Canadian with an idea: give it a name, put it online, and see where it can take you. Start today at myidea.godaddy/smallbusinessmonth
Mohamed Basma leads ADP Canada’s Small Business Services division for ADP Canada and oversees the complete client journey from implementation to Service Mohamed’s mission is to make sure our Small Business Clients are satisfied and successful with their HCM solution.
October is Small Business Month, a time to celebrate you – our small business owners and workers
Our country’s economic engine and backbone
Your special community propels innovation forward, creates jobs, realizes dreams, and shapes the fabric of the local communities you serve with exceptional service and products
ADP Canada, thank you for all you do each day It is ADP Canada’s honor and privilege nnovate and customize with you, but also xperiences as small business owners
e work never stops for the always-on small me time in between your range of celebrate your unparalleled contributions
usiness Month is an opportunity to o a time to get excited about a future of h ADP Canada.
e things to do in my role is meet with small sten to their dreams, strategies for growth, antly, their unique needs ulate a plan on how ADP Canada can help support, expertise, and culture of
A small business in Montreal may need to outsource compliance so they can get back to focusing on their people, customers, and daily operations rather than draining valuable time and resources on navigating shifting regulations
In Vancouver, a small business with ambitious plans for growth may need help with building a scalable talent management strategy that’s optimized for skills development and engagement For more on that and much more, check out ADP Canada’s Small Business Toolkit
A brick-and-mortar small business, like the one my parents started when they came to this country, has different needs than the digital entrepreneur’s small business.
ADP Canada recognizes the uniqueness of every small business, it’s what makes this community special Supporting your various priorities and needs through unmatched support and expertise is imperative But at the heart of how we work with each and every one of you, things won’t change
ADP Canada will be easy to work with We’ll be the expert on HR, payroll and compliance for small businesses
And we’ll do the work quickly and efficiently so you can get more time back to focus on serving your local communities
Small business owners and employees, celebrate today and throughout Small Business Month We look forward to collaborating tomorrow
KatieFerguson Leader,SMBSales,CiscoCanada
Katie Ferguson leads Cisco Canada's Small & Medium Sized Business organization and is passionate about helping Canadian companies unlock digital excellence to power their purpose She brings over a decade of experience working in the technology industry At Cisco, she's helping customers solve their business challenges through technology that drives innovation
EmpoweringCanada’s SmallBusinesses:A
This Small Business Month, I’m taking a moment not only to celebrate Canada’s small businesses, but to look ahead at the opportunities they are creating for the future
Bold ideas take root in small businesses They are the testing grounds for innovation, the engines of job creation, and the sparks that ignite change in our communities and across our economy
Small businesses, just like yours, provide millions of jobs and contribute significantly to our national prosperity Beyond numbers, they enrich our daily lives; they bring vibrancy to our neighbourhoods, support local causes, and foster a sense of belonging They are run by people who take risks, adapt to challenges, and turn vision into reality
The last few years have brought both challenges and change, but in the face of it all, small businesses have shown remarkable resilience Many have embraced digital tools, discovered new ways to connect with customers, and reimagined how they serve their communities These efforts are building a more innovative and future-ready small business sector
As Canadian small businesses embark on the next frontier, embracing AI, robust security and advanced networking will be imperative to staying competitive These technologies can strengthen resilience and safeguard operations to empower business owners to thrive in today’s rapidly changing digital economy.
Our team at Cisco is committed to delivering the right expertise, tools and support to help your business harness these innovations Whether through derisking ideas through Toronto’s Innovation Centre, supporting projects through our Country Digital Acceleration Program, or offering scalable solutions designed to help small businesses grow, our goal is to ensure that small businesses have what they need to win
The future is bright for Canadian SMEs By embracing innovation, adopting new technologies, and reaching new markets, they will continue to drive growth and shape Canada’s economic landscape With the right support, there is no limit to what small businesses can do
This month, and every month, we honour the courage and dedication of entrepreneurs who fuel Canada’s growth To all who dream, build, and persevere, you inspire us, and you have our unwavering support
Karen Greve Young is CEO of Futurpreneur, a national non-profit whose proven loan financing with mentorship model has supported the success of 20,000+ young entrepreneurs since 1996. Building on her global finance and strategy experience, Karen is an accomplished leader dedicated to fostering inclusive economic and social prosperity through new approaches and partnerships
Futurpreneur:Building InclusiveProsperity
ThroughEntrepreneurship
At Futurpreneur, we believe that entrepreneurs can turn great ideas into thriving businesses, businesses that transform communities and strengthen Canada’s economy That belief drives everything we do: helping diverse entrepreneurs, ages 18-39, bring their ideas to life, not just for their own success but for the prosperity of us all
Since 1996, Futurpreneur has empowered more than 20,000 young entrepreneurs to launch over 15,600 businesses in every province and territory Our proven model is comprehensive: accessible loan financing up to $75,000 paired with two years of mentorship from experienced business leaders. Collectively, Futurpreneur-supported businesses contribute an estimated $9 4 billion annually to Canada’s GDP and achieve a five-year survival rate 27% higher than the national average
This impact is both personal and national Fourteen percent of our entrepreneurs tell us they couldn’t have started their business without Futurpreneur’s support, and two-thirds say their growth would have been slower or smaller without Futurpreneur Behind every statistic is a young founder who had the courage to dream and a mentor who helped them turn their dream into a sustainable business
Inclusive prosperity is at the heart of our mission We are proud to support entrepreneurs from equitydeserving communities, with tailored programming for Indigenous, Black, and women founders, and to deliver all services in both official languages so every aspiring entrepreneur in Canada has equitable access to opportunity. Our partnerships with organizations like BDC, RBC, six provincial governments and the Government of Canada amplify this reach, enabling thousands of entrepreneurs to build thriving businesses across Canada
This work has never been more urgent Entrepreneurship in Canada is in decline, and with 100,000 fewer entrepreneurs today than 20 years ago and 76% of current business owners planning to retire within the next decade The next generation must be prepared to step forward Futurpreneur is uniquely positioned to meet this moment, ensuring promising founders have the mentorship, financial resources and tools they need to succeed
Our legacy is not only in the businesses we help build, but also in the inclusive economic prosperity we foster - one business, one community, and one Futurpreneur, at a time
Nishant Raina is the Vice President, Product Management for Small & Medium Enterprises at Mastercard Canada. Nishant develops and oversees the Small & Medium Enterprises (SME) segment strategies by commercializing new products and services and supporting new product development with partners With a strong passion for supporting SMEs, Nishant drives the growth of these segments at Mastercard and within the payments ecosystem.
CelebratingSmall BusinessResilience andGrowth
As we celebrate Small Business Month, I want to recognize the resilience, creativity and unwavering spirit of Canada’s small-business community Every day, I am inspired by savvy entrepreneurs and business owners who turn ideas into livelihoods, adapt in the face of change and create spaces where neighbours gather, employees grow and communities thrive.
ermination fuels local economies, supports drives our economy and keeps our cities and rant
rcard, our work is guided by a simple belief: all businesses succeed, everyone benefits But he products, technology and partnerships we hat matters most is listening truly listening allenges and ambitions of small business What we learn drives how we build solutions that ical, accessible and meaningful for real neurs and business owners on the ground A ample of this is Small Business Navigator, a hub ces for any small business owner in Canada offers free economic insights, cost-saving ities and cybersecurity resources, which we key areas where small business owners are looking for extra support
Another example I’m particularly proud of is the Mastercard x Pier Five Small Business Fund This initiative goes beyond funding – it provides financial support along with mentorship, community building opportunities and helpful resources so recipients can grow and scale sustainably Programs like this remind me that meaningful impact combines capital with connection and mentorship We’ve seen how guided support accelerates confidence, sharpens strategy and opens doors to new opportunities
Equally important is the power of community. Smallbusiness owners tell us time and again that relationships whether with customers, peers or mentors are essential to resilience and growth That’s why I encourage business leaders to invest time in networks, share learnings and seek advice Collaboration often creates possibilities that no single business could achieve alone
To fellow entrepreneurs: keep experimenting, keep asking for help and keep sharing your stories To partners and policymakers: let’s continue removing friction, expanding access to capital and building programs that reflect the realities of small-business owners
As we mark this month, I reaffirm Mastercard’s commitment to standing beside Canadian small businesses — not only as a payments provider, but as a global network and a partner invested in your longterm success. Thank you for everything you do to strengthen our communities. Together, we’ll keep building a more inclusive, resilient and prosperous future for everyone across Canada.
KreeGovender
A dynamic, senior leader with a proven track record in delivering results and building high performance teams I lead by setting a mission, communicating my values, creating clarity through synthesizing the complex and generating energy with and for my team A passion for people, leadership is interwoven into my DNA and I pride myself on creating a culture of performance, collaboration and excellence, underpinned by strong ethics
HowAIIsTransforming anada’sSMBs
ry October, Small Business Month shines a spotlight on entrepreneurs who keep Canada’s economy moving m local shops to fast-growing start-ups, these anizations make up over 99% of Canadian businesses they’re embracing a new growth engine: AI
Microsoft, we see first-hand how AI is a present-day antage Microsoft Copilot is helping SMBs automate tine tasks, draft content, and surface insights from a in seconds Across industries, owners are using AI vices to forecast demand, create personalized tomer experiences, and streamline supply chains at was once reserved for enterprises with massive R&D budgets is now accessible to a two-person start-up.
Transformation isn’t only about productivity; it’s about resilience and trust The same technologies that open new markets must be secured Microsoft pairs AI innovation with enterprise-grade security Cyber-attacks don’t discriminate by company size, and protecting data, identities, and customer relationships is foundational to sustainable growth
Through our partner ecosystem and resources like Microsoft Learn, we meet SMBs wherever they are, whether that’s exploring Copilot to boost collaboration, adopting Dynamics 365 to connect finance and operations, or modernizing infrastructure on Azure
This month isn’t just a celebration; it’s a call to action AI is the great leveler, offering every SMB the chance to work smarter, innovate faster, and compete globally We honour the determination of Canada’s entrepreneurs and reaffirm our commitment to bring the power of AI, the strength of Microsoft Security, and the scale of our cloud to every small business, turning ambition into impact.
RobertGauvreauFCPA, FCALPArguson
FounderandCEOofGauvreau AccountingTaxLawAdvisory
financial clarity and reduce tax pain Under his leadership,
Gauvreau has grown into an 8-figure business with over 200 professionals and has been recognized as one of Canada’s fastest-growing companies for five consecutive years
A bestselling author of The Wealthy Entrepreneur and a sought-after speaker, Robert has shared stages with leaders like Gary Vaynerchuk and Tony Robbins He is passionate about empowering entrepreneurs with the confidence to make strategic financial decisions, achieve freedom, and create meaningful impact
usiness Month is a powerful reminder of the esilience, and courage that Canadian eneurs embody every day Small businesses are the backbone of our economy, they are the d of our communities They represent the and aspirations of leaders who are willing to ks, overcome obstacles, and create something ves a lasting mark
eneurship is rarely easy It requires late nights, ecisions, and the ability to push through inty when the path forward isn’t always clear e and time again, small business leaders across rise to the challenge. They innovate, they and they inspire. In doing so, they provide gful employment, contribute to vibrant local ies, and introduce new ideas that help Canada e on the global stage
nth, as we honour these leaders, we must also ze the sacrifices that come with eneurship It takes grit to build something from und up It takes commitment to keep showing up mes get tough And it takes resilience to e growing, even when the odds feel elming
But the reward is immense Small businesses are proof that vision, when paired with perseverance, can create impact far beyond a balance sheet They drive innovation, create opportunity, and most importantly, build stronger, more connected communities
As we celebrate Small Business Month, let us be inspired by the entrepreneurs who remind us that leadership is not just about building businesses, it’s about building a better future. Their dedication, their creativity, and their ability to turn vision into reality are what make them true leaders It is a privilege to support and celebrate them, not only in October but all year round
CathyTracey AreaVicePresident, SageIntacctCanada
Cathy Tracey is the Area Vice President of Sage Intacct Canada, leading national sales strategy and growth With over 20 years in business applications and software sales, she’s known for driving market expansion and building highperforming teams At Sage Intacct, Cathy helps deliver cloud-based financial solutions that boost efficiency, agility, and insight. Her expertise spans Professional Services, Retail, and Financial Services, with a strong track record in leading complex deals A respected leader in Canada’s tech landscape, Cathy champions strategies that transform financial management for growing organizations.
o matter the industry, size, or stage, finance sits at the re of every business. It’s where decisions take shape, ks are measured, and strategy turns into action. For anadas small and medium-sized enterprises (SMEs), this ntral role has never been more critical
today’s economy, SMEs are navigating tighter margins, owing competition, and constant change Growth is no nger just about selling more It’s about operating marter That begins with finance But the old playbook (manual processes, siloed data, delayed reporting) no longer meets the demands of modern business
AI-powered financial management is changing that By automating routine tasks, streamlining workflows, and delivering real-time insights, intelligent finance platforms are unlocking new levels of speed, accuracy, and strategic clarity Finance teams can move from reacting to anticipating From crunching numbers to guiding the business forward
Solutions like Sage Intacct are helping lead this shift With AI-driven capabilities built in, Sage Intacct enables SMEs to make faster decisions, manage complexity across entities, and scale operations without adding overhead. The platform goes beyond accounting to position finance as a true growth partner
In the Canadian context, where SMEs make up 98 percent of all businesses, this transformation has national impact When these companies grow, innovate, and build resilience, the broader economy benefits Modern finance systems are central to that momentum
Ultimately, growth isn’t just a sales function It’s a financial one The ability to understand what’s happening now, predict what’s next, and pivot in real time is what separates businesses that scale from those that stall
Finance has always been at the core With AI and cloud technology, it’s becoming the engine For SMEs in Canada, that means a more agile, data-driven, and confident path to growth
Denise Press is the North American Head of Small Business for Visa Commercial Solutions, where she is responsible for developing and executing the business strategy for this high-growth vertical segment With over 25 years in the payments and financial services industry, Denise has honed her expertise through diverse roles within global financial institutions and the retail and commercial banking sectors. One of Denise's notable strengths lies in her deep commitment to small businesses
PoweringGrowthfor Canada’sSmallBusinesses
Small and medium-sized businesses (SMBs) are the backbone of Canada’s economy driving innovation, creating jobs, and strengthening communities from coast to coast At Visa, we believe that when small businesses thrive, communities do too That’s why we ’ re committed to delivering tools, insights, and support that help Canadian entrepreneurs move faster and smarter
ing to Visas September 2025 Small Business eport, 83% of Canadian SMB owners say ing is keeping them up at night nearly half ancial and economic pressures Yet 82% have ed at least one core opportunity for growth in r ahead, from expanding digital customer ement to adopting new technologies and strategic partnerships. Canadian eneurs aren’t standing still; they’re adapting shing forward
isa Helps
ocused on making business easier day in, t Through the Visa Small Business Hub, can access free guides, tips, and practical ns to navigate shifting customer expectations and accelerate digital transformation
Accept payments securely and seamlessly across channels to meet customers wherever they are
Capture more value with business credit cards that offer cashback and rewards
Unlock savings and visibility with Visa SavingsEdge and Spend Clarity for Business, helping owners reduce costs and make better decisions with clearer data.
Inclusive Growth Matters
Entrepreneurship should be accessible to everyone She’s Next, Empowered by Visa provides underrepresented founders with funding, mentorship, and networks because diverse perspectives fuel stronger businesses and stronger communities
Looking Ahead
Our mission is simple: help Canadian SMBs operate more efficiently, save time and money, and grow with confidence Whether you ’ re launching your first venture or scaling nationwide, Visa is ready to be your partner on the journey
Explore practical tools and insights at the Small Business Hub and see whats possible for your business today
Youworkhard. WehelpmakefilingyourT2easy.
Entrepreneurs across Canada pour everything into their businesses: long hours, hard-earned money, relentless problem-solving, and the creative spark that drives innovation They are used to the hustle, but when tax season arrives, the paperwork, compliance rules, and fear of making mistakes can cause unneeded frustration
At TurboTax Canada, we believe small business owners should spend more time building their dreams and less money filing their T2 return. That’s why we created TurboTax Business Assisted, designed specifically for incorporated small businesses, with step-by-step guidance and unlimited support from Canadian tax experts when needed It simplifies filing, removes the guesswork, and ensures compliance with CRA requirements
This October, during Small Business Month, we are proud to celebrate the resilience and spirit of entrepreneurs across Canada From family-run shops to fast-growing startups, small businesses are the backbone of our economy and our communities
Our mission is simple: make incorporated taxes less stressful so business owners can focus on what really matters their passion, their people, and their future. When Canada’s small businesses thrive, we all thrive.
As the Senior Vice-president & President of Small and Medium Business at TELUS Business, Katherine Emberly leads a passionate team who leverage TELUS’ world-leading networks and technology to help owners, leaders and teams thrive in a digital world
With over 20+ years in telecommunications, many of my greatest leadership lessons have come from small business owners This shouldn't surprise anyone they represent 98% of businesses in Canada and employ nearly 10 million Canadians At TELUS Business, it's our privilege to provide the technology that enables them to thrive in a digital world
l businesses are the heart of our communities and innovation at every level I've worked alongside reds of Canadian entrepreneurs, from familyd shops to innovative startups, and four powerful es emerged that have transformed my leadership oach
on 1: Always put your customers and your team
successful small business owner I've worked with their customers and team first They don't make y decision from behind a desk, they spend time on ront lines, directly serving customers and orting their team When you ' re personally invested priorities become crystal clear
on 2: Authenticity is a leadership superpower tional corporate leadership demands projecting unwavering confidence, but entrepreneurs have shown me the power of vulnerability by actively seeking wisdom from their team, peers and customers When leaders show up authentically, admitting mistakes and being genuinely curious, they create an environment to unleash their team's full potential.
Lesson 3: Build resilience through action
Small business owners possess unbelievable resilience I've watched entrepreneurs weather economic downturns and global pandemics while maintaining their optimism and determination They don't just bounce back from setbacks, they build stronger, more adaptable businesses This teaches us that resilience isn't a trait you ' re born with; it's a muscle you develop through experience
Lesson 4: Foster innovation through speed and simplicity
Small businesses make bold decisions to drive innovation across Canada Without bureaucratic layers, they test ideas, pivot quickly and embrace a culture of learning and growth As I leader, I work to embrace this mindset by creating agile teams, reducing approval processes and encouraging rapid experimentation over lengthy planning
Canadian business owners remind me every day that the best leadership lessons aren't found in university case studies they're happening daily in the trenches of Canadian entrepreneurship Sometimes the most effective leadership insights come from the simplest truths
