WelcometoCampusOne
Toronto’sPremierDestinationResidence-WhereYouWanttoLive!
DearResidents,
First and foremost, thank you for choosing CampusOne. Our team is committed to making your experienceatCampusOnethebestthatitcanbe,andprovidingalivelearnenvironmentwhereyou cantrulyfeelathome.
CampusOne is designed with students in mind. With our amenities for fitness and fun and our resources for academic success, our priority is to always put students first. We understand your challengesandopportunitiesandwe’reheretohelp!
To our new Residents,wesincerelyhopeyoutakethetimetobecomefamiliarwith ourbuilding andtheamenities.Ialsohopeyoutaketheopportunitytogetacquaintedwithyourresidentlifeteam.
To our returning Residents,wesincerelythankyouforchoosingusonceagainthisyear,wehope youhaveagreatyear!
AsaCampusOneresident,you’repartoftheKnightsoneStudentCommunitiesfamilyandwewant youtofeelathome.Shouldyouhaveanyquestionsorconcernspleasefeelfreetoreachouttousby visitingour2ndfloorofficeorcallingusat(647)288-0827.
WethankyouforchoosingCampusOneasyourpremier,destinationresidence.
Simon Zarzour General Manager - CampusOneToronto KnightstoneStudentCommunities
Introduction
The Resident Handbook answers many commonly asked questions regarding living at CampusOne.Inaddition,theResidentHandbookdescribespoliciesthatactasanaddendum to the policies laid out in your Lease Agreement. The Lease Agreement and the Resident Handbook are important guides that you should be familiar with throughout your time at CampusOne. You are expected to comply with both the Lease Agreement and Resident Handbook rules and regulations in addition toall applicable municipal, provincial, and/or federallaws.
AsaResident,youarerequiredtoreadtheResidentHandbookinitsentirety.Management reservestherighttoamendorchangetherulesandregulationsatanytimebypostingthe changesthroughoutthecommunity.
Important Numbers
ManagementOffice
(647)288-0827
Security (647)288-0827x.6
UniversityofTorontoDiningServices (416)978-1735
Emergency 911
TorontoPoliceNon-EmergencyLine (416)808-2222
UofTCampusSafety (416)978-222
Office Hours
CampusOne provides Residents with access to 24-Hour staff members. Staff members are accessible:
Management Office
Monday-Friday,9AM–5PM
Front Desks (Lobby & Second Floor)
Everyday9AM–9PM
Ifyoueverneedanyemergencyassistanceafterofficehours, youcancalltheDononDuty PhoneoperatedbyourStudentStaffat(647)389-7068orSecurityat(647)288-0827x.6.
About the Team Management Team
General Manager
The GM has the oversite of the whole operation and care for all the residents, staff and the facility. Simon’s responsibility includes the managing of all staff, the business operations, contract management and all property facilities. Simon has an open-door policy and is very willing to help you in any way possible.
Assistant General Manager
The AGM oversees the day to day operation of the property. Part of Courtney’s responsibilities includes the 1st and 2nd floor desk team, financial accounts and a liaison with the UofT Food Services. The AGM is here to assist all residents and departments.
Residence Life Coordinator
The Residence Life Coordinator is responsible for supervising Dons, establishing a successful community, and managing the on-going training and student development portfolio. Cristina will work towards building a strong and supportive environment for you to make the most of your Residence Life Experience.
Leasing Manager
The Leasing Manager is responsible for supervising the Leasing Coordinators and Leasing Assistants, ensuring the correct process is completed for all signed lease agreements. Pierre also oversees the marketing and social media of CampusOne.
Maintenance Manager
The Maintenance Manager is responsible for all maintenance and housekeeping at CampusOne. From solving work-orders in your room, to ensuring an optimal performance of this top-class building, Liam and his team does their very best for you, so that you can live in comfort at CampusOne
Residence Life Team
Senior Don
The Senior Don works closely with the RLC, overseeing the monthly Newsletter, auditing boardsandshifts&performingadministrativetasks. TheSeniorDonisanothersupportfor DonswhenneededinOn-Calls,DeskShiftsorPrograms.
Residence Life Dons
CampusOnehas15Donsand3SeniorDonsthatyouwillseefrequently! The Don is a full-time student living at CampusOne. Your Don acts as your contact for building information, events, programming, lock-outs, maintenance issues, roommate conflicts,neighborissues,andemergencyassistance.TheDonsplayanintegralpartin our dailyoperations.Theyarechargedwithresponsibilityformaintainingcommunitystandards and safety, performing administrative tasks, working as a team player, and developing a senseofcommunity.
YoucanbepartofCampusOneStudentStaffTeam.IfyouareinterestedinbeingaDonnext year,makesuretoreachyourfloorDonortheRLCandexpressyourinterest.
Houses
CampusOne’s building is divided in 8 houses for Residence Life purposes. Each of these 8 housesrepresents3floors,andhas2Donsinchargeofcreatingacommunityandsupporting theresidentslivinginthosespecificfloors.YourhouseDoninformationisavailableonyour floor’sinformationbulletinboard
Tim Hortons House floors TH, 2A, 3, 4
TTC House floors 5, 6, 7
CN Tower House floors 8, 9, 10
Maple Leaf’s House floors 11, 12, 13
Blue Jays House floors 14, 15, 16
Raccoons House Floors 17, 18, 19
Drake House Floors 20, 21, 22
The Raptors House Floors 23, 24, 25
PERKS AND REC
LEVEL 2
Located on the 2nd floor, between the staff offices and the dining hall, this open concept floor providesspacefornumerousactivitiesincluding:afireplacelounge,anarcade,aninnovationlounge, andaquietstudyroom.RelaxbythefireoverlookingCollegeStreet.Challengeyourroommatetoa game of foosball. Work collaboratively in the innovation lounge or individually in the quiet study room.Level2iswhereit’sat!
AMENITIES ACCESS
Management reserves the right to close or adjust the hours of operation for all amenity spaces. Residentsareresponsibleforanyintentionalorunintentionaldamagesthey(ortheirguests)may causetoCampusOneproperty.Guestsarenotpermittedinanyamenityspacewithoutbeingescorted byaResident.Residentsandguestsmustabidebyallpostedrulesandsignage.
BIKE STORAGE ROOM
Residentsmaystoretheirbikesinoneofthetwobikestorageroomslocatedinbasementandloading dock.WehighlyencourageresidentstousetheBasementstorageforextraspaceandaddedsecurity. Residentsmustprovidetheirownlocksandkeeptheirbikelocked.Residentsmustregistertheirbike attheFrontDeskwhereourstaffwillprovideaccessonyourkeycardtothebikestorageareasanda stickertoplaceonyourbike
CampusOnedoesnotpermitE-BikesorE-Scootersareprohibitedfrombeingusedofstoredinthe buildingduetopotentialfirehazard.
CampusOne is not responsible for any damaged, lost or stolen property.
CAMPUS CONNECT - NEWSLETTER
Everymonth,ResidentswillreceiveanelectronicmonthlynewsletterfromtheCampusOnestaffvia email. The Campus Connect newsletter will contain important building information and programmingupdates.
COMMON KITCHENS
Commonkitchensareavailableoneveryevenfloor.Residentsmustresponsiblyusethefacilitiesand cleanupafterthemselves.Residentsshouldneverleavetheircooking/bakingunattended.Allfood placedincommonrefrigeratorsshouldbelabeledwiththeresident’snameandthedayitwasputin thefridge.Oldorunlabeledfoodwillbethrownout. Everyweekthefridgewillbedisposedofthe rotten food, dirty utensils, etc. When cooking, Residents must abide by all appropriate safety protocols,includingbynotlimitedto:attendingcookingfood,usingproperventilation,etc.Common Kitchens are shared spaced and the property of other’s should be respected. Storing of personal cookingitemsinthecommonkitchensisatyourownrisk.
Neverpropopenthecommonkitchendoorifthereisexcessivesmoke,thiswilltriggerthefirealarm inthe hallwayandevacuate the building. Should this happen,make sure toturnoff the heat from oven/stove,removethefoodfromthesourceandproceedtoexitthekitchen.
CampusOne is not responsible for any lost/stolen food or supplies.
EQUIPMENT RENTALS AND SIGN OUTS
CampusOnehasavarietyofitemsavailabletosignoutattheConciergeDeskonthe 1st FrontDesk usingaphotoID.AlistofequipmentwillbeavailableattheConciergeDeskonthe1st floor Residents are responsible for loss or damage (other than wear and tear) for the content of their signed-out equipment.
Residentsareresponsibleforlossordamage(otherthanwearandtear)forthecontentsoftheirsignoutequipmentkit.Failuretocomplywithsignoutguidelines,abuseofequipmentorfailuretoreturn signed-out equipment will result in immediate loss of equipment sign out privileges and or rectificationcosts.CampusOnedoesnotacceptpassports,creditcardsorhealthcardsasanapproved formofIDforequipmentsignout.Nationalidentificationcards,Driverslicenses,orstudentcardsare accepted.
FITNESS AREAS
Residents will be able to maintain a healthy lifestyle through access to variety of fitness areas, includingthefitnesscenteronthe2ndfloor,3PelotonBikes,theyoga/danceonthe17thfloor,and theaerobicsstudioonthe25thfloor.
PELOTON BIKES
CampusOnehas3PelotonBikesforyoutoworkout.2Pelotonbikesarelocatedinthe2nd floorgym andthe3rd oneislocatedinthe25th floorAerobicsRoom.Residentsareabletocreatetheiraccount inthePelotonsystemtoaccessthedifferentclassesandspinningexercises.
FLOOR LOUNGES
Therearebemultiplefloorloungesthroughoutthebuilding;including,butnotlimitedto:common kitchens, study lounges, fitness areas, games rooms, TV lounges and more. Common kitchens and studyloungesareoneveryevenfloor.Residentsarewelcometomakeuseofalltheseamenities24/7. Access is provided by their personal key card. Residents must abide by Campus One’s community standardswhenusingthesespaces.
AMENITIES BY FLOOR
3–PingPongRoom
5–PlayRoom
7–TheatreRoom
9–VideoGameLounge
11-ResLifeOperationCentre
13–ArtsandCraftRoom
LAUNDRY
15–PingPongRoom
17–PilatesStudio
19–TheatreRoom
21–VideoGameLounge
23–ReflectionLounge
25–AerobicsRoom,Skyline6East/West
CampusOnefeaturesanappoperatedlaundryfacility,foundonFloor2A.Residentsmustensurethey arefollowingtheinstructionsprovidedtopreventoverflowanddamagetothelaundryequipment. If you are unsure howtooperate the washer/dryer, contactthe office or aResidence Life Donfor instruction.
Residents must ensure they empty the lint trap in the dryer before each use. For any issues or concernsthatmayarisewithourLaundryServices,pleasewritedownthemachinenumberyouwere usingandreportittoourStaffandtheywillputyouincontactwithourprovider: COINAMATIC at 1-800-561-1972
Residents must be aware this is a shared facility and remove their laundry as soon as the washing/dryingcycleends.Clothes/Laundryitemsleftbehindinorontopofthemachineswillbe disposedafter48hoursifleftunclaimed. CampusOne is not responsible for any clothes or items left unattended.
MAIL ROOM
Themailroomislocatedonthe2ndfloor.Allmailboxesaresharedbyunitnumber.Pleaseensure youregularlycheckyourmailbox.Donotopenanymailthatisnotaddressedtoyou.CampusOneis notresponsibleforlost,stolen,damagedoropenedmail. When oversized mail/packages arrive, CampusOne staff will sign for the item and contact the recipientforpick-upatthe1stfloorSecurityDesk.Residentswillbecontactedviaemail.Cash-onDeliveryandpackagescontainingfoodorcannabiswillnotbeacceptedbypropertystaff.Oversized mail/packageswillbestoredforfivebusinessdaysbeforetheyarereturnedtosender.
Resident Name
Allmailshouldbeaddressedto:
PACKAGES DELIVERY
Unit Number and Bedroom Letter 253 College Street Toronto, ON M5T 1R5
CampusOneoffersa24/7packagereception. CouriersandPackagesarereceivedattheFrontDeskbytheDeliveryCompanies.DeliveryStaffare notpermittedtogoupstairs.
• AllpackagesareloggedintoourCampusOnetrackingsystem,residentswillreceivean emailfromCampusOneinformingtheyhaveapackagetoretrieve.
• Residentsareencouragedtotrackthedeliveryestimatedtimeofarrivalandpickitupas soonaspossible.
• ResidentsmustwaitforaFrontDeskStafftologtheirpackageandwaitfortheemailsent notifyingapackageiswaitingforthematthefrontdesk.
GROCERY/FOOD DELIVERY
CampusOnedoesnotoffergrocery&foodreception. Food&GroceryDeliveriesmustbepickedupbytheresidentfromthedeliveryperson Atnopoint, willCampusOnereceiveafooddeliveryonbehalfofaresident.
• DeliveryStaffarenotpermittedtoenterthebuilding.
• CampusOneisnotresponsibleforthefooddeliverypickup.
• Itistheresident’sresponsibilitytotrackthedeliveryestimatedtimeofarrivalandpickit upassoonaspossible.
• AtnopointwillCampusOneStaffnotifyresidentsregardingthesedeliveries.
• CampusOneisnotresponsibleforanyaspectoftheGrocery/FoodDeliveryServices. This includesbutisnotlimitedtoanymissingdeliveries,qualityoffood,trackingofdelivery etc...
RESIDENCE LIFE PROGRAMS
TheResidenceLifeDonsplanavarietyofresidencelifeprogramsthroughouttheyear,whichhelp create a community conducive to healthy living, personal growth, academic achievement and personalsuccesshereatCampusOne.
Weendeavortoprovideadiverseprogrammingmodeltoengageourresidentsintopicssurrounding healthandwellness,employability,financialawareness,academicsupport,mentalhealthawareness, diversityandinclusionawarenessandcommunityengagement. Eachmonth,beonthelookoutforinformationaboutourfloorandbuilding-wideprogramming,such as:
• FloorCompetitions(PumpkinCarving,GingerbreadHouseBuilding,Cook-Offs)
• CommunityService(ClothingCleanUp,FoodDrive)
• Wellness(Yoga,RunClubs)
• WelcomeWeek(SpeedFriending,TriviaNight,WelcomeParty)
• GeneralYearlyProgramming(CasinoNight,MockInterviews,K-Cup)
Pleaselet yourDon,Senior Donor the ResidenceLife Coordinator knowifthereis a program you wouldliketoseeoffered.
ROOM BOOKING
Commonareaamenitiesusageisdesignedtobeusedonafirst-come-first-servedbasis.Reservations arenotavailableforthelounges.Pleaseseethe2ndFloordeskformoreinformationandalternatives todifferentamenities
SKYLINE6
TheSkyline6islocatedonthe25thfloorofCampusOne.Floortoceilingwindowsrevealaone-of-akind view of the Downtown Toronto Skyline. The Skyline6 is open to all residents. It is subject to closureforspecialevents.
BUILDING ACCESS
TheSecurityDeskislocatedonthe1stfloor.Residentswillberequiredtousetheirkeycardtoaccess thefrontdoor,firstandsecondfloorelevatorlobbies,andelevators. CampusOnereservestherighttorefusevisitor/guestentry.
CAMPUSONE OFFICE
Ourleasingandmanagementofficearelocatedonthe2ndfloor.Residentsaddressanyconcernswith management,orstopbyforachat.TheofficeisopenMonday–Fridayfrom9am–5pm.
DINING SERVICES
All CampusOne Residents are welcome to enjoy the dining services offered on the 2nd floor. ResidentswithamealplanneedtoremembertobringtheirT-Cardormealcard.IfaResidentloses theirmealcard,theymustcontacttheUniversityofTorontoDiningServicesviaphone(416)978–1735 or email food.beverage@utoronto.ca to cancel their current card and obtain a replacement. RefertotheUniversityofTorontoCampusOneDiningBookforfurtherdetailsaboutthemealplans andfoodofferings.
MOVE IN/MOVE OUT
ResidentsarerequiredtofollowthemoveinscheduleestablishedbyCampusOne.Within48hours ofmove-in,ResidentsshouldcompletetheUnitConditionFormfoundintheWelcomeKit. Failureto submitthisreportwillresultinCampusOneassumingtheleasedpremisesisinperfectcondition.
Residents will vacate the premises by 12pm (noon) on the final day of tenancy unless they have renewed the lease agreement for the next term. The leased premises should be left in clean, undamagedconditionwithallpersonaleffectsandtrashremoved.ShouldCampusOneberequired tocleanthepremisesasaresultofResident’sfailuretocomply,chargesmayensue. Additionally,if Resident’s failure to comply delays a new occupant from moving in, Resident shall be liable for chargesassociatedwiththenewoccupantstayingelsewhereintheinterim.
RENT INSTALLMENTS
Rentshouldbepaidintheformofpre-authorizedpaymentonorbeforethe1stdayofeverymonth. Authorizedformsofpaymentincludepersonalcheque,moneyorder,cashier’scheque.CreditCard andDebitcardpaymentcanbemademonthlyorsetupautomaticallythrough Entrata Resident Portal. AmountsmustbepaidinCanadianDollars.Pleasenotethat Entrata Resident Portal adds aservicefeeforeachpayment.Forsafetyreasons,cashisnotanauthorizedmethodofpayment.
Shouldapaymentbereturnedasinsufficientfunds(NSF),theResidentwillbechargedtheNSFfee aschargedbyCampusOne’sfinancialinstitution(minimum$20).
INSURANCE
Priortomove-in,allresidentsmustprovideproofofrentalinsurance.Keyswillnotbeprovideduntil proofofthepolicynumberisobtained.
SECURITY CAMERAS
SecurityisapriorityatCampusOne.Therearenumeroussecuritycamerasonpropertybothinside andoutsidethebuilding.Thecoverageincludesbutisnotlimitedto:corridors,commonareas,and
elevators. The system is in place to address serious safety and security concerns related to the propertyandbusiness.AtnotimewillaResidentbegrantedaccesstoviewsecuritycamerafootage.
ShouldaconcernbebroughttoourattentionbyaResident,acamerainvestigationcanberequested atcampusone@studenthousing.comwiththefollowingdetails:
• Reasonoftherequest:
• Detailsoftheeventrequested.
• Exactlocationofthereport:(Floor,Amenity,Location)
• Timeframe(Asearchcanonlybeconductedshouldthedateandtimebespecificinnature withnomorethana2-hourwindow)
• CampusOneisnotresponsiblefor“lostandfound”searchesforexampleitemsleftbehindin commonareas.
CampusOne has the right but not the obligation to review footage.
LOST AND FOUND
Itemsleftbehindincommonareaswillbetransferredtothe1st floorFrontDesk-LostandFound sectionoverseenbySecurity.CampusOnewilldonatealllostandfounditemsthatarenotretrieved inaperiodof2weeks
WORK ORDERS
If a repair is needed in your unit, Residents are required to inform the office immediately via the online work order form on the Entrata App, calling on the phone, visiting the 1st Floor Desk, or reportingtheissuetoyourResidenceLifeDon.Failuretoreportitemsinneedofrepairmayresult in financial responsibility for the necessary repairs and/or subsequent damages. After-hours emergencyrepairs(i.e.leaks)mustbereportedimmediatelytotheon-callDonat(647)389-7068.If thereis noansweronthe Donphone, call securityat (647)288-0827x. 6.Please know that work orderssubmittedafter3:00PMmaynotbeaddresseduntilthenextbusinessday.
Except for normal wear and tear, Residents are responsible for all repairs/replacements in the premises/leasedpremises,includingcommonareasoftheResidentsunit.ShouldaResidentcause damage to another Resident’s belongs (knowingly or unknowingly), the perpetrator will be held responsible.
Prior to arranging any repairs, Residents must obtain approval from CampusOne. Repairs will be madebyCampusOneorbyaCampusOneapprovedand/orselectedtradesperson.
• Bidet Installation Process
o Shouldaresidentrequireabidetinstallationtheywillneedtovisitthe2ndflooroffice, fill out the Installation Waiver for Bidet. The Installation must be done by the property’sMaintenanceTechnicianandhasacostof$100+HSTforinstallationand $100+HSTforremoval.
FUMIGATION & PEST CONTROL
Furniture,furnishingsandpersonaleffectsoftheResidentbroughttothepremises/leasedpremises aresubjecttoinspectionbyCampusOneandmayrequireResidenttofumigatesomeorallofthese items. From time to time, inspections may be done by CampusOne to determine if fumigation is needed.
If you notice a pestissue, you must report it to the office immediatelyso wecanhelp remedy the situation. Residents must also comply with recommendations from the pest control company and preparefortreatmentsasrequired.Treatmentscannotberefused.Residentswillberesponsiblefor anycostsassociatedwithpestcontrolasaresultoftheiractions.
UNIT ENTRY
Withreasonablenotice(24hours),CampusOnehastherighttoenterthepremises/leasedpremises forthepurposeofperforminghealthandsafetyinspections,preventativemaintenance,completea workorder,occupancychecks,orothernecessarywork. Entryismadeduringthehoursof9AM–5PM
Repairs made that are found to be the responsibility of the Residents (see “Work Orders”), or cleanlinessissuesnoted(see“Cleanliness”)maybechargedtoyouraccount. Incaseoffacilitiesorresidentemergency,
• Emergency Entry
o CampusOnemayimmediatelyentertheleasedpremisesatanytimewithoutnotice. Residentswillbenotifiedafteranemergencyunitentrywasperformed.
UTILITIES
The following utilities are included with your lease agreement: water (hot/cold), electricity, heat, A/C, and Wi-Fi. Internet access will be provided through a third-party provider. Any issues with internetaccessmustbeaddressedthroughthethird-partyprovider, Single Digits at 877-778-9283
AUDIO VISUAL RECORDINGS
The use of CampusOne facilities as a venue for audio visual recordings for personal, academic or professional purposes is prohibited without management approval. To request approval please visit the management office.
Community Standards
Community Standards are necessary for the smooth functioning of any community. CampusOne, believes that Residents have the right to an environment in which they can excel academically, personally,socially,andlivecomfortably.Therearethreebasicprinciplesinvolvedinachievingthis:
• Demonstratecareforyourself
• Demonstratecareandconsiderationforothers
• Respectothers’andcommunityproperty Take time to familiarize yourself with the rules and regulations as both you and your guests are responsibleforfollowingthem.
Understanding the Discipline Process
Resident Action or Behaviour in Violation of Community Standards (including Behaviours of Guests)
Residence Life Don Interaction/Engagem ent with Student at Initial Stage
Residence Life Coordinator (RLC) Meeting & Decision
Warning (Verbal)
Undocumented; intended to deliver feedback and information to Resident (or guest) in timely manner.
Warning (Written)
Documented; intended to provide written and fair notice to Resident that can be referred to if problematic behaviours continue.
Sanction (Disciplinary Action)
Documented; letter of disciplinary decision as per the Community Standards Section in the Residence Handbook.
Fee and Charges (Varies)
Documented; applied to Resident’s account as per the Community Standards Section in the Residence Handbook.
Residence Life Coordinator and General Manager Repeat Infractions and Possible Eviction
Alcohol
Consumptionofalcoholmustcomplywithallfederal,provincial,andmunicipallegislation.Alcohol isonlypermittedinaResident’spersonallivingspace.Alcoholisnotallowedinthecommonareasof thecommunityinanyformorcontainer.
ThefollowinglistprovidesfurtherguidelinesforalcoholconsumptiononCampusOneproperty:
• Mass Consumption and Drinking Paraphernalia
o Possession and/or consumption of 'common source' alcohol (e.g. kegs, mini kegs, beer balls, 'swish barrels' and other large containers of alcohol, etc.) and/or the participationinactivitiestopromotemassconsumptionofalcohol/drinkinggames (e.g.funnels,beerbongs,centuryclub,beerpong,etc.)arenotpermitted
o Alcoholleftbehindexposedincommonareaswillbedisposedinthegarbageofthe roomlocated.
• Alcohol Quantity
o Kegcoolingdevicesandalcoholcontainerslargerthantwolitresarenotpermitted.
• Age of Consumption
o Nopersonsundertheageof19mayconsumealcoholonCampusOneproperty.
VIOLATION OUTCOME:
• WarningLetter
• AllCostsAssociatedwithRectification
Cannabis
Consumption of cannabis must comply with all federal, provincial, and municipal legislation. Cannabis is only permitted in a Resident’s personal living space. Cannabis is not allowed in the commonareasofthecommunityinanyformorcontainer.
ThefollowinglistprovidesfurtherguidelinesforalcoholconsumptiononCampusOneproperty:
• Mass Consumption and Cannabis Paraphernalia
o Possessionand/or consumptionof'commonsource' cannabis(e.g. bongs, grinders, pipes, etc.) and/or the participation in activities to promote mass consumption of cannabis.
o Cannabisleftbehindexposedincommonareaswillbedisposedinthegarbageofthe roomlocated.
• Age of Consumption
o Nopersonsundertheageof19mayconsumecannabis.
The use of this substance (Including but not limited to smoking, vaping, spraying, baking) is prohibitedinsideofCampusOne.ResidentsstoringMarijuana(inanyform)intheirunitsmustdoso byusinganodourabsorbingcontainer.
CAFETERIA USE ETIQUETTE
Residentsaretofollowthecafeteriapoliciesatalltimes.
• Residentsmustpickupaftertheyfinisheatingandtaketheplatestothecleaningarea.
• Residentscannotremovecafeteriaplatesand/orcutleryfromthedinninghallarea.
• Residents/visitorsmusttaptheirmealplancardtoenter,orpayforasingleentrywitha Credit/DebitCard.
Residentsareresponsiblefortheactionsoftheirguestsatalltimes.AguestisdefinedasanynonCampusOneresident.
VIOLATION OUTCOME:
• WarningLetter.
• AllCostsAssociatedwithRectification
Cleanliness and Trash Removal
Allgarbage,refuseandothertypesofwastemustbedisposedofusingthechutesoneachfloor. No trashorotherwastemaybedisposedoforstoredonthegroundsoftheproperty,keptbyanentrance door/hallway, or placed in improper containers anywhere in the community. Trash should be disposedofpromptlyandproperly.Oversizedrefusewillrequireaworkorder.
EachResidentisresponsibleforcleaningandkeepingtheassignedunitandallfurnishingsinaclean, safe and sanitary condition at all times. If excessive garbage or unsanitary conditions are found duringunitinspections(i.e.moveout,roomtransfer,quarterly),Residentswillbenotifiedandgiven timetorectifytheissue.Iftheissueremains,Residentswillbechargedanexcessivegarbageremoval fee.
VIOLATION OUTCOME:
• WarningLetter
• $100+HSTGarbageRemovalFee+AllCostsAssociatedwithRectification
• $250+HSTDeepCleaningFee+AllCostsAssociatedwithRectification *Thesearebasecharges;additionalchargescanbelevieddependingonthestateoftheroom.
Cooking Appliances – Unit Room without kitchens
Thefollowingitemsareallowedinunitroomswithoutkitchens:
• Kettles/CoffeeMakerswithautomaticshutoffs
• MiniFridges(under700watts)
• Microwaves
Cooking Appliances – Unit rooms with kitchens
Thefollowingitemsareallowedinunitroomswithkitchens:
• Kettles/CoffeeMakerswithautomaticshutoffs
• MiniFridges(under700watts)
• Microwaves
• Appliances(under700watts),Toasterovens,Sandwichmakers,etc
*The above items are also allowed in common area kitchens. CampusOne is not responsible for any stolen/lost/damaged cooking appliances.
**All appliances must have appropriate regulatory certifications (ex. CSA, ULC)
VIOLATION OUTCOME:
• WarningLetter
• RemovalofItem
• AllCostsAssociatedwithRectification
Damage to Property
CampusOnepropertyistoberespected.Residentswillbeheldresponsibleforanycostsassociated with intentional or unintentional damage of unit/ hallways/ common areas as a result of their actions.
Stickers,adhesivetape,nails,screwsorhooksmaynotbeusedonfloors,walls,woodworkordoors. Thumbtacks,pushpinsandnon-markingadhesivematerialsarepermittedinmoderation.Vandalism isdefinedasthewillfulormaliciousdestructionofCampusOneproperty.TamperingwithSecurity cameras,firesafetysystems,andlife-savingequipmentisstrictlyprohibited.Anyvandalismdirected towardsanindividualorindividualsmayalsoconstituteharassment.
VIOLATION OUTCOME:
• WarningLetter
• AllCostsAssociatedwithRectificationchargedtotheResidentAccount
• PossibleEviction
Use of Amenities
CampusOne’s amenities located through the 2nd to the 25th floor is open 24/7 for the resident’s enjoyment.Eachresidentisresponsibleof:
• Cleaningafterthemselves(trashmustbedisposedinthegarbagecan)
• TakingallpersonalbelongingsbacktotheirUnits
• Thefurnitureincommonareasareforalltoenjoy.Pleaserespectthefurnitureplacement,it isstrictlyprohibitedtotakefurnitureintoapersonalunit.
CampusOnereservestherighttoinvestigatemiss-useofanyamenityspace.Thisincludesexcessive garbage,missingfurniture,damage,graffiti,inappropriateimagesormiss-useoftheamenityofany kind.
VIOLATION OUTCOME:
• WarningLetter
• RemovalofItem
• AllCostsAssociatedwithRectification
• PossibleEviction
Furniture Misplacement
Amenities:
CampusOne Amenities are equipped with premium furniture for all resident’s enjoyment. This furniturethatincludesbutisnotlimitedto:tables,couches,beanbags,weights,yogamatsandchairs mustremaininitsoriginalloungeandatnopointresidentsareabletakeitintotheirpersonalunits.
Unit:
Unitfurniture mustremainwithinthe unit. If you would like a furniture piece removed, residents mustrequestapprovalfrommanagement,tenantsshouldnotplacesuitefurnitureincommonareas, doingsowillresultinreplacementchargesattheendoftheyear,asthefurniturewillbeconsidered lost.
VIOLATION OUTCOME:
• WarningLetter+12hourstoreturnthefurniturebacktothelounge.
• Failuretoreturnthefurniturewillresultin$150+HSTfineandaCampusOneStaffretrieving thefurniturefromtheunitandreturningitbacktotheamenity.
• PossibleEviction.
Fire Safety
Studentsarenottousefireexitsorinanywaytamperwithfiredoorsexceptinanemergency.This includestheproppingopenof floorentrance doors. Do notdischarge, tamper with oroperate any fire equipment (eg. Sprinklers, Fire Extinguishers) or detection equipment for any purpose other thaninthecaseofafire.
DO NOT usesprinklers/sprinklerheadstohanganyitem.Itisimportant to knowthatcoveringyour smokedetectorinyourunitorremovingthebatteriesputseveryone’slifeatrisk,andifreportedto theFireDepartment,couldresultinfinesofupto$5000.00orpossibleimprisonment.Alwaysleave any Residence facility during an evacuation (this includes but is not limited to fire alarms and/or drills)Personallivingspacesshouldbekeptinsuchamannerthatescapeduringanemergencyis alwayspossible(i.e.doorways/exitpathwaysshouldremainclear).
In all cases off fire alarms Management Reserves the right to investigate the cause. Should the investigationresultinfindingthatResident(s)triggered/causedthefirealarm,theCityofToronto FireServicesInvoicewillbechargedtotheresident(s)responsible.
VIOLATION OUTCOME:
• FinalWarningLetter
• PossibleEviction
• AllCostsAssociatedwithRectification
• $500.00 Smoke Alarm Tamper penalty + HST and Guarantor Notification
Guests
Residentsareresponsibleforthebehavioroftheirguestsatalltimes.Aguestisanynon-CampusOne Resident.FailureofaguesttocomplywiththeCommunityStandardwillresultinthehostResident beingheldfullyresponsibleforanyinfraction.Itisthehost'sresponsibilitytoinformtheirguestsof CampusOne’sCommunityStandards
• Guest Access
o Residentsmustsignintheirguestsatalltimes
o Residentsmustescorttheirguestsatalltimes.
• Guests Limit
o Residentscanhaveamaximumof5guestsatatimeandmustnoticepreviouslytheir roommatesincaseofplanningtobeinthecommonareasoftheUnit.Allroommates mustbecomfortablewiththevisitorsinsidetheUnit.
• Long-Term Guests
o Guests canstayovernightfor a maximum of five nights (three nights ina row)per month, in mutual agreement with their roommate(s). For Residents planning on having a guest longer than the previously stated maximum, the Residence Life Coordinatormustapprovetheextendedstay
Perthelease,“onlyyoucanliveinthePremises.Youmaynotpermitanotherpersontoliveinthe Premises or in the Apartment.” Management will evict any Resident who persists in violating the limitationsonthevisitationpolicy.
CampusOne reserves the right of banning Unauthorized Long-Term Occupants breaking the Guest Policy or any other guest that does not follow the Community Standards and is identified as a disruptiontothecommunity.
VIOLATION OUTCOME:
• WarningLetter
• AdjustmentofGuestPrivileges
• AllCostsAssociatedwithRectification
• GuestBan
• PossibleEviction
Illegal Drugs and Substances
Residentsareprohibitedfrombeinginvolvedwithpossessing,using,manufacturing,andtrafficking anyillegaldrugsanywhereontheCampusOneproperty.Studentswillbedocumentedforanysmells, residue,and/orparaphernaliaassociatedwiththeuseofillegaldrugs.Wewillimmediatelycontact theauthoritiesifanystudentfoundinpossessionof,manufacturing,ortraffickingillegaldrugs.
VIOLATION OUTCOME:
• WarningLetter
• EducationalSanction
• AllCostsAssociatedwithRectification
• PossibleEviction
Inappropriate Behavior
Residentsarerequiredtoconductthemselvesinarespectfulmanneratalltimes.Thefollowingwill beconsideredinappropriatebehaviorinfractions(Note:Thislistisnotexhaustive):
• RudeoraggressivebehaviortowardsCampusOnestaff,otherResidents,andproperty.
• Misuse of CampusOne amenities and equipment. This will result in the adjustment of Resident’sprivileges/accesstotheproperty’samenitiesandequipment.
• Gambling
• Unauthorized sports/physical activities (i.e. football, ultimate Frisbee, hockey, skating, soccer)incommonareasoutsideoffitnessamenities
• Creationanddisseminationofobscenecontent
• RunningabusinessorsolicitationonCampusOneproperty
• Throwing/launchingprojectilesfromanypartoftheCampusOneproperty
• Nudity/lack of footwear. Residents are expected to wear appropriate clothing (ex. top, bottoms,andshoes)whenincommonareasofthebuilding.
IneffortstoprovideasafeandsecureenvironmenttoallourResidents,CampusOnewillreservethe right to contact authorities and law enforcement should the misconduct require. CampusOne reserves the right to determine what constitutes inappropriate behavior within reason. In some cases,CampusOnereservestherighttoevictbasedontheseverityofoneinfraction,especiallyifthe inappropriatebehaviorinterfereswithanotherResident’sreasonableenjoymentofthepremises.
VIOLATION OUTCOME:
• WarningLetter
• AllCostsAssociatedwithRectification
• PossibleEviction
Keys/Access Cards and Locks
Residents are to keep their access card/FOB/bedroom key in their possession at all times. Access cards//FOB/keysarenottobeinanyoneelse’spossession.IfapersonotherthantheResidentisin possessionoftheResident’saccesscard/FOB/key,itwillbeconfiscated.Residentsshallnotalterthe locking system on any door giving entry to the premises/leased premises, during the term of the lease. In the event CampusOne believes Resident safety is compromised, a lock change may be completedimmediately.Residentsarenotpermittedtomakecopiesofkeystothepremises/leased premisesortolendtheirkeystoanyotherperson.
Allkeysissuedatmove-inshallbereturnedtoCampusOneuponleasetermination:KeyCard/FOB, Bedroom Key, Mailbox Key. Residents will be held responsible for the cost of all replacement keys/cards/FOB including bedroom keys, mailbox keys, laundry cards, and/or access cards. If a Resident loses their meal card, they must contact the University of Toronto Dining Services via phone (416) 978 –1735oremailfood.beverage@utoronto.catocanceltheircurrentcardandobtain areplacement.Accesscards/FOB/keysshouldnotbealteredinanyway(i.e.Pleasedonotpuncha holeintheaccesscard).
LOST OR DAMAGED FEES:
• $40includesHSTforReplacementFeeforBedroomKey/AccessCard/FOB
• $20includesHSTReplacementforMailboxKey
• $10includesHSTforreplacementforLaundryCard
• $20includesHSTforMealPlanCardreplacement
LOCKOUTS:
IntheeventthataResidentgetslockedoutoftheirUnit/Bedroom,theymustcompletethefollowing processtorequestStaff’ssupporttoopentheirUnit/Bedroom.
1. Directtothe1st floorFrontDesk./CalltheFrontDeskline:647-288-0827toinformtheyare lockedout.
2. ApieceofofficialIDwillberequiredtoconfirmtheResidentidentity.
3. Theresidentmustcompletethe lockout form intheirphoneoriPadatthedeskandshow proofofcompletiontoStaff.
4. Staffwillgounlocktheapartment/bedroomdoor.
Whilethisserviceisavailable24/7,residentsareresponsibletohavetheirkeysatallmomentsto maintainasmoothandsecurelivingenvironment.
VIOLATION OUTCOME:
• 1–3lockoutswarningemail
• 4lockouts-meetingwithmanagement
• 5lockoutswillresultinanewkeyissuedtotheresidentandthechargeapplieddirectlyto theiraccount.
Noise
To facilitate an environment conducive to academic growth, CampusOne has a 24-hour courtesy policy.AnybehaviorornoisethatmaybedisturbingtoanotherResidentmustceaseupontherequest ofotherResidentsoranymemberoftheCampusOnestaff. Specific Sound Equipment Regulations:
• Subwoofersarenotpermitted.
• Ampsarepermittedwiththeuseofheadphones. These policies apply to all areas of CampusOne, including, but not limited to, hallways, elevators, stairwells,laundryroom,storagerooms,commonareas,apartments,andtownhouses.
Quiet Hours
• Sunday-Thursday:11pm-8am
• Friday-Saturday:1am-9am
Exam Quiet Hours
• December:24-hourQuietHours
• April:24-hourQuietHours
AnyResidentorResident’sguestfoundviolatingthesepoliciesmustimmediatelyconformtothem. RepeatviolationswillresultindisciplinaryactionbyManagement.
VIOLATION OUTCOME:
• WarningLetter
• PossibleEviction
Noxious & Offensive Odor Policy
AnoxiousodorisANYsmellofsuchanintensitythatitbecomesapparentand/oroffensivetoothers. Anyodorcanbecomenoxiousoroffensivewhenitistoostrong.Someexamplesarecigarette,cigar, or pipe smoke; incense; perfume; poor personal hygiene; air freshening spray; excess amounts of garbage;largeamountsofdirtylaundryandcannabissmell(smokedornotsmoked). Furthermore, becauseincense andcandlespresentthemselvesasafirehazardaswellasasourceofpotentially noxiousodor,itisprohibitedatCampusOneatalltimes.
VIOLATION OUTCOME:
• WarningLetter
• EducationalSanction
• AllCostsAssociatedwithRectification
• PossibleEviction
Parking
Unfortunately,therearenoparkingfacilitiesatCampusOne.Residentsmaynotparkanywhereon CampusOne property. Should Residents require parking, they should contact their respective university/collegeforfurtherinformation.
Social Gatherings
Ifthenumberofpeopleinoneunitislargerthan 6additionalpeopleintheunit,CampusOnestaff reservestherighttodispersethegroup. *Atalltimesfirecoderegulationsmustbeadheredto.
VIOLATION OUTCOME:
• WarningLetter
• AdjustmentofGuestPrivileges
• AllCostsAssociatedwithRectification
Pets
CampusOne does not allow any pets on property, with the exception of service/therapy animals. Service/therapy animals will require appropriate documentation and approval by CampusOne. Please speak to the Residence Life Coordinator for more information regarding service/therapy animalsregistration.
Prohibited Items
ThefollowingitemsareprohibitedonCampusOneproperty,includingbutnotlimitedto:
• CookingAppliancesnotlistedinCookingAppliancesection
• Wi-firouters
• Subwoofersandamps
• Anyitemsusedtogrowcannabis
• HazardousMaterials
• ExternalFurniture
o Mattresses,Couches,Recliners,Furniture
• OpenFlame
o Candles,sparklers,gas/oillanterns,incense,litmatches,litlighters
• Heaters
o Gas,Electric,andOilHeaters
• Weapons
o Firearmsandanyotherweaponoritemthatiscreated/intendedtocauseharm,or could be seenas intimidating, arestrictlyprohibited. Examples include but are not limited to: Restricted weapons, knives with blades longer than six inches (kitchen knivesexcepted),paintballguns,bbguns(includingsoftair,orreplicas),slingshots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons(waterguns,plasticbows/arrows),oranyitemthatresemblesaweaponor firearm,etc.
• Explosives
o Explosives or flammable accelerants are not permitted in CampusOne. This may includebutisnotlimitedto:firecrackers,dynamite,propanetanks,campstovefuel, naphtha,gasoline,diesel,etc.
VIOLATION OUTCOME:
• WarningLetter
• RemovalofItem
• AllCostsAssociatedwithRectification
• PossibleEviction
Restricted Areas
Residentsareprohibitedfromattemptingtoaccessorbeinrestrictedareas.Theseinclude,butare notlimitedto:
• ManagementOfficeAfterHours
• Rooftops
• EmergencyExitsduringnon-emergencies
• FoodServicesKitchenAreas
• RetailAreasafterhoursofoperation:
o ILAC–languageschoollocatedbesidesCampusOne
o PaneraBread–restaurantlocatedinthe1st floorofthebuilding
• BehindService/SecurityDesks
IfaResidentseesanysuspiciouspersonsaroundtheproperty,pleasecontacttheCampusOnestaff, callSecurityat(647)288-0827x.6orcall911.
VIOLATION OUTCOME:
• WarningLetter
• AllCostsAssociatedwithRectification
Smoking
CampusOne is a smoke-free facility. Smoking inside is strictly prohibited anywhere on the CampusOne property andwithin a nine-meter radius of all entrances/exits. This includes, but not limited to, cigarettes, vape pens, e-cigarettes, marijuana, and hookahs. All activities related to cannabishandlingareforbiddenincommonareas.
VIOLATION OUTCOME:
• $250+HSTSmokingfine+DeepCleaningFee
• AllCostsAssociatedwithRectification
• PossibleEviction
Violence and Harassment
Everyindividualhastherighttoanenvironmentcharacterizedbymutualrespect.Everyindividual hastheresponsibilitytotreatallmembersoftheCampusOnecommunitywithrespectandwithout harassment or discrimination. Inappropriate comments or behavior relating to a person’s race, religion, sexual orientation, age, sex, gender identity, nationality, ability, and all other prohibited groundsasoutlinedbyOntarioHumanRightsCodewillnotbetolerated.
Violence,actsofaggression,orthreatswillnotbetolerated.Physicalaggressionisdefinedasviolent orphysicallyaggressivebehavior.Thesebehaviorsofassaultincludebutarenotlimitedtohitting, punching,slapping, kicking, biting, pushing,pulling, fighting,spitting, bullying, orsexualinnature, etc.
Communicativeviolenceisdefinedasanyformofcommunicationwhichisviolentinnaturewhich includesbutisnotlimitedtoverbal,written,electronic(telephone,texting,computer,socialmedia, videos,pictures,etc.).Harassmentisdefinedasanyattentionorconduct,whetheritbeoral,written, graphicorphysicalorsexualinnaturebyanindividualorgroupwhoknowsoroughttoreasonably knowthatsuchattentionorconductisunwelcome,unwanted,offensiveorintimidating.
IneffortstoprovideasafeandsecureenvironmenttoallourResidents,CampusOnewillreservethe right to contact authorities and law enforcement should the misconduct require. In some cases, CampusOnereservestherighttoevictbasedontheseverityofoneinfraction
VIOLATION OUTCOME:
• WarningLetter
• EducationalSessions
• PossibleEviction
• CampusOneisallowedtocontacttheauthoritiesforallillegalactivities
Fees and Charges
Fees are due within 5 business days of notification. Residents may appeal fee decisions with a ResidenceLifeCoordinatorbeforetheyaredue.Anyfeepaymentwillbedeferreduntiltheappeals processiscompleted.Feechargesaresubjecttochange.CampusOnereservestherighttoassignfees andchargeswithinreasonforinfractionsnotlistedintheaboveViolationOutcomes.Pleasenotethat listedfeesdonotincludeHST.HSTwillbeaddedtothetotal.
Guarantor Notification
Foranyinfractionthatbreachesthecommunitystandards,CampusOnereservestheright tocontacttheGuarantortonotifythemofabreachtotheleaseagreementandthesteps thathavebeentakentorectifythesituation.Frequentdocumentationofinfractionsmay resultineviction.Insomecases,CampusOnereservestherighttoevictbasedonthe severityofoneinfraction.
Personal Safety
We would like you to be aware of some important guidelines for the safety of yourself and the property.Werecommendthatyouconsiderfollowingtheseguidelines,inadditiontoothercommonsensesafetypractices:
While Inside Your Unit
1. Lockyourdoorsatalltimes.
2. Youhavedeadboltlocksonthedoors;usethemwhileyouareinsideyourroom.
3. Whenansweringthedoor,firstdeterminewhoistherebylookingthroughthepeephole.If thepersonisunknown,firsttalkwiththemwithoutopeningthedooranddon’topenthedoor ifyouhaveconcerns.
4. IfthepersonsaystheyworkforCampusOne,pleasefeelfreetocalltheofficetoconfirmit's anemployeeneedingintoyourroom.AllstaffwillbeidentifiablebyCampusOneuniformand nametag.
5. Makesuretokeepyourwindowslockedwhenyouarenotinyourroomandatnight.
6. Donotgiveorlendyourkeys,yourID,accesscard,ormailboxkeytoanyone.
7. Donotputmarkingsonyourkeyringtoidentifyyourname,address,orphonenumber.This includesyourapartment/roomnumber.
8. Ifyouareconcernedbecauseyouhavelostyourkeyorbecausesomeoneyoudistrusthasa key,asktohaveyourlockschanged.Youhaveastatutoryrighttodoso,providedyoupaythe costofthelockchangeinadvance.
9. Dial“911”foremergencies.Immediatelyfollowing,pleasecalltheofficeorDonsotheymay takeappropriatemeasures.
10. Frequentlycheckyourdoorlockstomakesuretheyareworkingproperly.
11. Immediatelyreporttotheofficeinwritingorcompleteaworkorderanymalfunctionofother devices outside your room, such as broken gate locks, burned out lights, blocked passageways,brokenrailings,etc.
12. Markorengraveidentificationonvaluablepersonalpossessions,suchasyourcomputeror bicycle.
Feeling“Unsafe”Vs.“Uncomfortable”
Residents expressing fear for safety, or a self-described “unsafe” environment are deemed to be in a life-or-death situation. Residents feeling “unsafe” are treated with high priority and given access to resources, within the community, or partner institutions, or via 9-1-1 emergency.
Residents experiencing roommate conflicts, personal struggles or strife, or otherwise existing in an environment that does not pose an immediate and measurable risk to their life and/or livelihood are not considered to be “unsafe,” but rather “uncomfortable.” Discomfort can be and is a natural part of cohabitation in an environment where residents must interact with others of different backgrounds, experiences, personalities, preferences, and/or lifestyles. It is normal to have differences in opinion and/or belief, residents are recommended to participate in conflict resolution, roommate agreements, and mediation as appropriate.
Roommate Conflict
Youaresuretoexperienceconflictswithinyoursuiteatsomepointduringyourstay. WhereastheResidenceLifeDepartmentisheretosupportyounavigatethesechallenges;it isourexpectationthatwhenyouexperienceaconflict:
1. UponyourarrivalyouwillcompleteaRoommateAgreementthatwillhelpyou stablishthebasiccohabitationalnorms.Whiletheroommateagreementisnotan actualcontract,ithasbeenprovidedasunique,communicativetoolforresidentsto utilizetomitigatefuturefeudsorconflictswiththeirroommates.
2. Whenexperiencingdiscomfortinyourunit,communicatetheissue/unmetneeds withtheroommate(s)involved.
3. Shouldtheconflictpersist,raiseyourconcerntoyourHouseDon
4. ParticipateinaconflictmediationmeetingfacilitatedbytheDon. *PersistingroommateconflictswillbeaddressedbyManagement
Foraroommatemediationtobesuccessful,bothpartiesmustbeopentocomeupwith solutions.
ROOM TRANSFERS REQUESTS:
At no point will a room transfer be processed without completing all the steps in the conflict mediation process. Room Transfers can only happen when:
• CampusOne has availability in the building for the same floor plan and gender.
• The residents requesting the change must complete a $200+HST payment
While Outside Your Unit
1. Lockyourdoorsandwindowseverytimeyouleaveyourapartmentregardlesshowlongyou willbeaway.
2. Tellyourroommatewhereyouaregoingandwhenyouwillbeback.
3. Whenwalkingatnight,pleasewalkwithanotherperson.
4. LetyourDonandyourroommateknowifyouaregoingtobegoneforanextendedperiodof time.
Around the Community
1. Roomandapartmentdoorsshouldbelockedatalltimes.Residentsshouldalwayskeeptheir keyswiththemevenwhenleavingforashortperiodoftimeand/orwhenyourroommateis intheapartmentandnotexpectedtoleave.
2. Valuablesshouldbekeptlockedandoutofsight.
3. Residentsshouldpracticebeingawareoftheirsurroundingsandbeingagoodneighbor.This can be done by knowing the other Residents and reporting to management staff any suspiciousperson(s)seenaroundtheproperty.
4. Pleasecall911ifyourpersonalsafetyorthepersonalsafetyofanotherisatrisk.Ifitisnot anemergency,youcancalltheTorontoPoliceDepartment’snon-emergencynumberat416808-2222.
5. CampusOne doesnotallowsoliciting(withtheexceptionofconfirmedpoliticalcandidates) Pleasereportthoseindividualstosecurity.
Pleaserememberthereisnosuchthingasacompletelysafesystem.Eventhemostelaborateofsafety precautionsarenotguaranteesagainstcrime.Youshouldalwaysproceedasifsuchsystemsdonot exist. All systems are subject to mechanical malfunctions, tampering, human error, and personnel absenteeism. CampusOne makes no expressed or implied warranties of security. The best safety measuresyoucantakearetheonesyoucanperformasamatterofcommon-senseandhabit.
*CampusOne is not responsible for any personal damages or thefts. As per the lease agreement, all residents must obtain renter’s insurance.
Q:HowdoIusemythermostat?
A: As part of our Silver LEED certification, the majority of thermostats in the building are programmable. To program, select MORE and then SCHEDULE. From here, you can program your thermostatusingdaysandtimes.YoucanalwayscontactyourResidenceLifeDonforhelp.
Q:HowdoIputinaworkorderrequestformaintenance?
A: Please access the work order requests through Entrata Resident Portal, where you can convenientlyaccessthe"Work-Order"sectionlocatedonthehomepage
Q:Howlongwillittakeformyworkordertoberesolved?
A:Westrivetocompletewithin48hours…yetattimeswemayrequireadditionalparts,supplies,or 3rd partyrepairpersonnel.
Q:HowwillIknowifmyworkorderhasbeencompleted?
A:Asignedoffmaintenancereportwillbeleftinyourunit.
Q:IfIhaveamaintenanceemergencyafterhours,whodoIcall?
A:TheDononDutyat(647)389-7068orSecurityat(647)288-0827x.6
Q:WheredoIputmytrash?Recycling?
A:Trashgoesinthechute/receptacleprovidedoneveryfloor.Recyclinggoesinthebinslocatedin GarbageChuteroomoneveryfloor.Residentsshouldmakeaworkorderforoversizedrefuse.
Q:WhatdoIdoifIlosepowertomywholeapartment?
A: Contact the Management Office during business hours and the Don on Duty at (647) 389-7068 afterhours.
Q:WhatdoIdoifIlosepowertojustpartoftheapartment?
A: Contact the Management Office during business hours and the Don on Duty at (647) 389-7068 afterhours.
Q:CanIuseregulardishsoapinthedishwasher?
A:No.Pleaseusedishwasherspecificsoaptoavoiddamageandflooding.
Q:WhatdoIdoaboutinsectsintheapartment?
A:ContactCampusOnemanagementimmediatelyandplaceaworkorder.
Q:WhatdoIdoifmytoiletisclogged?
A:Westronglyrecommendowningyourownplunger,whichcanbepurchasedatmostlocalstores. Ifplungingthetoiletdoesn’twork,pleasemakeaworkorder.
Resource
A-Z List of Student Resources
Academic Success Centre
Accessibility Services
Athletics
Contact Information
http://life.utoronto.ca/get-info/a-z-list-ofstudent-services/
214CollegeSt. 416-978-8030 mail.asc@utoronto.ca
Suite400,4th floor, 455SpadinaAvenue 416-978-8060 accessibility.services@utoronto.ca
27KingsCollegeCircle www.athletics.utoronto.ca
Counselling 416-946-5117
Counselling Services IntegratedwithHealthandWellness
Health and Wellness
Sexual and Gender Diversity Office
2nd floor,214CollegeSt. KofflerStudentServicesCentre 416-978-8030 healthask@mail.studentlife.utoronto.ca
Suites416-417 21SussexAvenue 416-946-5624 sgdo@utoronto.ca
University of Toronto Students’ Union 12HartHouseCircle 416-978-4911 www.utsu.ca frontdesk@utsu.ca
Walk Smart Student Patrol and Escort Service 416-978-SAFE(7233)
Resource Contact Information
Student Services and Campus Life Directory http://www.ocadu.ca/services
Centre for Students with Disabilities
Health and Wellness Centre
Student Union
Walk Safe
Writing and Learning Centre
316,100McCaulStreet csd@ocadu.ca 416-977-6000ext.399
Level6,230RichmondSt.W. 416-977-6000ext.260
Level6,230RichmondSt.West ocadsu@ocadsu.org 416-977-6000ext.341
416-977-6000ext.366
Bookanappointment: https://wlc.bookings.ocadu.ca Room510,113McCaul wlc@ocadu.ca 416-977-6000ext.229
Resource Contact Information
Student Services and Campus Life Directory
Academic Accommodation Support
Athletics and Recreation
English Language Support
Ryerson Medical Centre
https://www.torontomu.ca/campus-life/
4th floor,StudentLearningCentre
341YoungStreet
416-979-5094
https://www.torontomu.ca/accommodations/
RecreationandAthleticsCentre(RAC)
40or50GouldStreetArch
416-979-5096
https://ryersonrams.ca
MattamyAthleticCentre
416-979-5339
CornerofCarltonandChurch
4TH floor,StudentLearningCentre
341YoungStreet 416-598-5978
https://www.torontomu.ca/student-life-andlearning/learning-support/writing-support/
181KerrHallWest
350VictoriaStreet
416-979-5070
https://www.torontomu.ca/studentwellbeing/medicalcentre/
Student Development and Counselling
Student Learning Support
Walk Safe Program
RoomJOR-07C,LowerGroundFloor
JorgensonHall,350VictoriaStreet https://www.torontomu.ca/studentwellbeing/counselling/
4th floor,StudentLearningCentre 341YoungStreet 416-598-5978 https://www.torontomu.ca/student-life-andlearning/learning-support/
416-979-5040 https://www.torontomu.ca/community-safetysecurity/personal-safety/
877-847-4525 Toll
HOTLINES
Crisis Text Line
Drug And Alcohol Helpline
Text:StartTo741-741
1-800-565-8603
Good2Talk 1-866-925-5454
Mental Health Helpline
1-866-531-2600
Toronto Rape Crisis Center 416-597-8808
CLINICS
Royal Care Medical Centre
CAMH
295CollegeStreet 416-925-5511
250CollegeStreet 416-979-6885
Planned Parenthood Toronto 36PrinceArthurAve. 416-961-0113
