Welcome to Parkside Dear Residents, First and foremost, thank you for choosing Parkside as your home. Our team is committed to making your experience at Parkside the best that it can be by providing a living learning environment where you can truly feel at home. Parkside is designed with students in mind. With our amenities for fitness and fun and our resources for academic success, our priority is to always put students first. We understand your challenges and opportunities you face and we’re here to help! To our new Residents, we sincerely hope you take the time to become familiar with our building and the amenities. I also hope you take the opportunity to get acquainted with your resident life team. To our returning Residents, we sincerely thank you for choosing us once again this year, we hope you have a great year and enjoy our recent upgrades! Should you have any questions or concerns please feel free to reach out to us by visiting our 2nd floor office or calling us at 416-977-8000 We thank you for choosing Parkside as your premier, home away from home!
Daniel Travieso General Manager - Parkside
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 2 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Content Content....................................................................................................................................................... 3 Introduction
........................................................................................................................................5
Important Numbers .................................................................................................................................5 Office Hours ............................................................................................................................................... 5 The Team ................................................................................................................................................... 7 Amenities Access .................................................................................................................................... 10 Amenities Space Group Booking ............................................................................................................. 10 Bike Storage Room ................................................................................................................................. 10 Common Kitchens ................................................................................................................................. 10 Equipment Sign Outs ............................................................................................................................. 10 Wellness Facilities ................................................................................................................................. 11 Grocery/Food Delivery .......................................................................................................................... 11 Mini Market ........................................................................................................................................... 12 Floor Lounges ......................................................................................................................................... 12 Amenities By Floor ................................................................................................................................ 12 The Glassbox .......................................................................................................................................... 12 Houses..................................................................................................................................................... 12 Laundry .................................................................................................................................................. 13 Mailroom ................................................................................................................................................ 13 Parkside Newsletter ............................................................................................................................... 14 Residence Life Programs ......................................................................................................................... 14 Amenity
Space
Group
Booking
.................................................................................................................14 Terrace & BBQ Booking ........................................................................................................................... 14 Fumigation & Pest Control ...................................................................................................................... 16 Move-In/Move-Out ............................................................................................................................... 16 Rent Installments ................................................................................................................................... 16 Insurance ................................................................................................................................................ 16 Work Orders ............................................................................................................................................ 16 Security Cameras .................................................................................................................................... 17 Unit Entry ..............................................................................................................................................17 Utilities .................................................................................................................................................... 17 Privacy, Recording and Digital Conduct ...................................................................................................17 Community Standards ...........................................................................................................................19 Understanding TheRESIDENT Discipline Process ................................................................................................. HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 3 OF 43 ...20
111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Alcohol .................................................................................................................................................... 21 Cannabis .................................................................................................................................................. 22 Cafeteria Use Etiquette ........................................................................................................................... 22 Cleanliness And Trash Removal .............................................................................................................. 23 Cooking Appliances ................................................................................................................................. 24 Damage To Property ................................................................................................................................ 24 Use Of Amenities ..................................................................................................................................... 25 Furniture Misplacement .......................................................................................................................... 25 Fire, electrical and Life Safety ..................................................................................................................26 Guests ..................................................................................................................................................... 27 Illegal Drugs And Substances ................................................................................................................. 27 Respectful Community Living ..................................................................................................................28 Keys/Access Cards And Locks ................................................................................................................ 28 Lost Or Damaged Fees: ............................................................................................................................29 Lockouts .................................................................................................................................................. 29 Noise ....................................................................................................................................................... 29 Noxious & Offensive Odor Policy ............................................................................................................ 30 Parking .................................................................................................................................................... 30 Social Gatherings .................................................................................................................................... 31 Pets...........................................................................................................................................................31 Prohibited Items ..................................................................................................................................... 31 Restricted Areas ..................................................................................................................................... 32 Smoking .................................................................................................................................................. 32 Violence And Harassment ........................................................................................................................33
Sexual Misconduct…………………………………………………………………………………………………………..........…….33 Fees And Charges ................................................................................................................................... 34
Lithium Battery Powered Devices…………………………………………………………………………………….........……35 While Inside Your Unit ............................................................................................................................ 37 Feeling “Unsafe” Vs. “Uncomfortable” ................................................................................................... 37 Roommate Conflict ................................................................................................................................. 38 While Outside Your Unit .......................................................................................................................... 38 Around The Community .......................................................................................................................... 38 RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 4 OF 43 Affiliated + Non-Affiliated Services ........................................................................................................ 47 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Introduction The ResidentHandbook answers many commonly asked questions regarding living at Parkside. In addition, the Resident Handbook describes policies that act as an addendum to the policies laid out in your Lease Agreement. The Lease Agreement and the Resident Handbook are important guides that you should be familiar with throughout your time at Parkside. You are expected to comply with both the Lease Agreement and Resident Handbook rules and regulations in addition to all applicable munic- ipal, provincial, and/or federal laws. As a Resident, you are required to read the Resident Handbook in its entirety. Management reserves the right to amend or change the rules and regulations at any time by posting the changes throughout the community.
Important Numbers Management Office Security Community Assistant On-Call Emergency Toronto Police Non-Emergency Line
416-9778000 647715-6852 416-6176539 911 416-8082222
Office Hours ParksideprovidesResidents with access to 24-Hour staff members. Staff members are accessible: Management Office Monday-Friday, 9:00 AM– 5:00 PM
Front Desk Everyday 9:00 AM– 1:00 AM
If you ever need any emergency assistance after office hours, you can call the Community Assistant On-Call on Duty Phone operated by our Student Staff at 416-617-6539 or Security at 647-715-6852.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 5 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 6 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
The Team It is our imperative here at Parkside, to consistently provide every resident with an environment conducive to healthy living, personal growth, academic achievement, and professional success. The roles below are the driving force behind our success. General Manager (GM) The GM is responsible for managing the staff, the business operations, and the Parkside facilities. The GM has an open-door policy to facilitate open communication, feedback, and discussion. Before utilizing this open-door policy, we encourage residents to approach your assigned Community Assistant when attempting to problem-solve. Assistant General Manager (AGM) The Assistant General Manager (AGM) is responsible for assisting the General Manager with the operation of the property and facilitation of Residence Life on the property. The AGM may be responsible for accounts and/or leasing records. Residence Life Coordinator (RLC) The RLC is responsible for supervising our Community Assistants and the establishment of a healthy and engaging environment for all residents. The residence life coordinator aims to build community, manage on-going training and projects focused on improving the resident experience for all students. Community Assistant (CA) You will see your CA frequently! The Community Assistant is a full- time student living at Parkside. Your CA acts as your contact for build- ing information, events, programming, lockouts, maintenance issues, roommate issues, neighbour issues, and emergency assistance. The CAs play an integral part in our daily operations. They are charged with responsibility for maintaining community standards and safety, performing administrative tasks, working as a team player, and developing a sense of community. Additional information about the Community Assistant(s) responsible for your house or community will be placed throughout your House and the property. Leasing Manager (LM) The LM is responsible for supervising the Leasing Team, and ensuring a positive leasing experience for prospective residents, their parents RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 7 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
and/or their guarantors. Any questions regarding your lease can be directed to the Leasing Manager. Leasing Assistant (LA) The Leasing Assistant (LA) is responsible for ensuring the correct process is completed for all signed lease agreements. They also oversee the marketing and social media of the property. Office Assistant (OA) The OA is responsible for assisting the management team with the dayto-day and administrative duties. The Office Assistant (OA) can answer questions, give directions, and connect you with the right people. Front Desk Assistant/Receptionist (FDA) The front desk is a busy place where you will go to collect packages, sign out equipment and much more. The Front Desk Assistant (FDA) / Receptionist can answer questions, give directions, and connect you with the right people. Maintenance Manager | Supervisor The maintenance manager is responsible for supervising the maintenance team and overseeing all maintenance and upkeep of your property. Maintenance Technicians | Porters | Housekeepers These roles support the cleanliness of the public areas and/or assists the Maintenance Manager/Supervisor with regular repairs and preventative maintenance.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 8 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 9 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Amenities Access Parkside Management reserves the right to close or adjust the hours of operation of all amenity spaces. Residents are responsible for any damage they or their guests cause in the amenity spaces. Guests are not permitted in any amenity space without being escorted by a resident. Residents and guests must ensuretheyare abiding by all community policies, postedrules and signage.
Amenities Space Group Booking Some communalarea amenitiesandstudyroomsmaybe reserved at the office for a maximum of 3 hours. Forbookings, pleasecontactthemanagementoffice.
Bike Storage Room Allbikes must be stored in the bike storage room located on the ground floor. To access the storage room,residents are required to register their bikes with management. Once registered, access will be granted through security. Residents must provide their own locks and ensure that all bikes or devices are securely placed on the designated storage racks with the identifying tag provided at the time of registration. Parkside is not responsible for any lost, stolen, or damaged property. Any bikes left behind for more than 30 days after move-out will be considered abandoned and will be donated. Failure to comply with this policy may result in loss of storage privileges. Please note that electric scooters are strictly prohibited both on the property and in the storage room.
Common Kitchens There arevarious Common Kitchens available throughout the building. Residents must responsibly use the facilitiesand clean up after themselves. Dirty pots, pans and dishes will be disposed of after 24 hours. Residents should never leave their cooking or baking food unattended. All food placed in com- mon refrigerators must be labelled with the resident’s name, unit number, and the expiration date. Items that have decomposed or present themselves biohazardous, have otherwise expired or are left unlabeled will be thrown out. When cooking, residents must abide by all appropriate safety protocols, including but not limited to attending cooking food, using proper ventilation, etc. Common Kitchens are a shared spaced and the property of others should be respected. The storing of personal cooking items in the common kitchens isatyour ownrisk. Parkside is notresponsible for any lost or stolen items, food and or supplies.
Equipment Sign Outs Parkside has a variety of items availableto sign out at the front desk with an approved ID. These include various video gameconsoles, video games, gym equipment and more. These items are available on a firstcome first-served between 9:00 am to 11:00 pm. Equipment is signed out for a 2-hour period, renewable if another resident isn’t waiting. All equipment must be returned to the front desk before 1:00 am.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 10 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Residents are responsible for loss or damage (other than wear and tear) for the contents of their signout equipment kit. Failure to comply with signed-out guidelines, abuse of equipment or failure to re- turn signed-out equipment will result in immediate loss of equipment sign out privileges and or recti- fication costs. Parkside does not accept passports, credit cards or health cards as an approved form of ID for equipment sign out. National identification cards, Drivers licenses, or student cards are accepted.
Wellness Facilities Residents will be able to maintain a healthy and active lifestyle by accessing our wellness facilities:
FitnessCentre Located on the 2nd floor, the Fitness Centre is Parkside’s biggest wellness amenity. The Fitness Centre is equipped with strength training and cardio equipment. The Fitness Centre is also home to two other wellness studios.
Cycle & Boxing Studio The cycle & boxing studio is located off the entrance of the Fitness Centre and is home to our resident favourite boxing space and 3 Peloton bikes.
Yoga & Mediation Studio The Yoga and Meditation studio is also located within the fitness Centre and is a perfect spot to unwind and meditate. The studio is equipped with mats and dimmable lights to suit your preferences.
The Nourish Studio Located on the 7th Floor, the Nourish Studio, is our holistic Wellness studio designed for intimate fitness and wellness. The Nourish Studio is available only through reservations for up to 2 residents at a time.
Dance Studio Located on the 12th floor, the Dance Studio is a perfect setting to practice a dance routine. The studio offers floor to ceiling mirrored walls as well as a ballet bar. Proper attire must be always worn while using the wellness facilities, including closed-toed shoes for your own safety. Equipment should be re-racked after use, and wipes are available for cleaning equipment before and after use.
Grocery/Food Delivery Parkside offers a 24/7 grocery & food reception. Food & Grocery Deliveries are left in the 1st floor reception by the Delivery Companies. ▪ Delivery Staff are not permitted to go upstairs. ▪ All food deliveries are placed in the 1st floor reception at the Front Desk. ▪ Parkside is not responsible for the food delivery pick up.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 11 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
▪ ▪
▪
Residents are encouraged to track the delivery estimated time of arrival and pick it up as soon as possible. At no point will Parkside Staff notify residents regarding these deliveries. Parkside is not responsible for any aspect of the Grocery / Food Delivery Services. This includes but is not limited to any missing deliveries, quality of food, tracking of delivery etc...
Vending Mini Market Parkside Mini Market is conveniently situated on the ground floor and is open 24/7 Our market features a wide range of food items and sundries, all available through vending machines for your convenience.
Floor Lounges Thereisacommon area on each floor. These areas will contain either a communal kitchen, a study lounge,ameditation or gaming room, a poker lounge, a Lego room, and more. For our artists, we have aCreateRoomon the 18th floor.
Amenities By Floor R – Dining Hall LR–VendingMini Market L–ArcadeLounge, Social Lounge 2-LaundryRoom, Fitness Centre, Study Rooms,TheGlassbox & Management Offices. 3-Terrace,Common Kitchen 5–Cards+Games Lounge 6–TheLivin’Lounge 7–TheNourishStudio 8-CommonKitchen 9–SalonVert,Laundry Room 10 – Blue Study
11 – Innovation Lounge 12 - Dance Studio 14 - Common Kitchen 15 – Council Lounge 16 - Lego Lounge 17 – Video Games Room 18 - Create Studio 19 - Common Kitchen 20 – Ping Pong Lounge 21 - Reading Lounge 22 – Theatre22 Lounge
The Glassbox The Glassbox is a shared multipurpose space located on the 2nd floor. Floor to ceiling windows will reveal an amazing view of Carlton Street. Residents and guests may have access to this area. It provides a great social space, and it is used for a variety of community events.
Houses Parkside is divided into 7 houses for Residence Life purposes. Each of these 7 houses represents 3 floors and has 1 Community Assistant in charge of creating a community and supporting the residents living on those specific floors. Your house Community Assistant information is available on your floor’s information bulletin board.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 12 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Kensington St. Lawrence Cabbagetown
3-4 5-7 8-10
Liberty Distillery Annex Junction
11-14 15-17 18-20 21-23
Laundry Parkside features app-operated laundry facilities, located on the 2nd and 9th floors. All residents share in keeping the laundry facilities clean and operational by following all posted instructions. These instructions are outlined to prevent overflow, loss, and damage. When utilizing the washers using Pods, residents must ensure to place pods directly in the washer’s drum. The washing solution drawer is only for liquids. Please leave the washer door open to air dry after each cycle. When utilizing the dryers, residents must ensure to remove the lint from the lint trap located at the bottom of the dryer door. To avoid leaving or forgetting about personal items in the laundry room, residents must ensure to place a timer for each cycle. Personal items left in the washers, dryers, or anywhere within the laundry facilities will be disposed of within 48 hrs. At move-in all residents should sign-up for our laundry app powered by WASH. This app allows resi- dents to pay and reload their laundry funds, find an available washer and dryer, and receive notifica- tions once the load cycle has been completed. If you face any issues in accessing the app, Laundry Cards are available to be purchased at the front desk or at the Management office. If you are unsure how to operate the laundry machines or need help navigating the reload machine, please do not hesitate to contact the front desk, office, or community assistant for assistance. Parkside is not responsible for the loss, damage, theft, or misplacement of personal items in the laundry facilities. Residents are responsible for promptly attending their laundry after each cycle and ensuring that personal items are removed, keeping the space clear for others. For any issues with the machines, please submit a service request through the app or website. If you have any concerns regarding the laundry facilities, contact the management office directly.
Mailroom The mailboxes are located on the 2nd floor, near the elevator lobby. When oversized mail/packages arrive, Parkside staff will sign up for the item and contact the recipient for pick-up at the front desk. Oversized mail/packages will be stored for five business days before they are sent back.
All mail should be addressed to:
Resident Name Unit Number and Bedroom Letter 111 Carlton Street Toronto, Ontario M5B 2G3
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 13 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
An email notification will be sent to the resident when courier packages have arrived for them. Courier packages will be processed at the Front Desk in the Lobby. Residents must present a physical government-issued photo ID to pick up their package.
Parkside Newsletter Every month residents will receive an electronic monthly newsletter detailing important building information and programming updates. There will also be opportunities to be involved.
Residence Life Programs The Residence Life team plan a variety of residence life programs throughout the year, which help create a community conducive to healthy living, personal growth, academic achievement, and personal success here at Parkside. We endeavor to provide a diverse programming model to engage our residents in topics surrounding health and wellness, employability, financial literacy, Mental health Awareness, inclusion, diversity, awareness, academic support, and community engagement. Each month, be on the lookout for information about our floor and building-wide programming, such as: ▪ House Competitions (Pumpkin Carving, Gingerbread House Decorating) ▪ Community Service (Clothing Drives, Shoe Box for Shelters, Operation Christmas Child) ▪ Fitness Opportunities & Workshop (Yoga, Cycle, etc.) ▪ Welcome Week (BBQ, Scavenger Hunt, Bingo) ▪ General Yearly Programming (Dances, Educational Sessions, Socials) ▪ Inter-residential Competitions. Please let your Community Assistant (CA) or the Residence Life Coordinator know if there were any programs you would like to see offered.
Terrace Residents and guests are permitted to enter and use the 3rd floor terrace at any time during the Fall, Spring, and Summer terms. The terrace is open daily from 9 am – 9 pm. Residents are reminded that smoking on the terrace is prohibited.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 14 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 15 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Fumigation & Pest Control Furniture, furnishings, and personal effects of the Resident brought to the premises/leased premises are subject to inspection by Parkside and may require Resident to fumigate some or all these items. If you notice a pest issue, you must report it to the office immediately so that we can help to remedy the situation. Residents must also comply with recommendations from the pest control company and prepare treatments as required. Treatments cannot be refused. Some pests are attracted to rotting garbage, open food, and an unclean environment. We encourage everyone to take care of their living space to avoid unplanned pest habitation. Residents will be responsible for any associated fees.
Move-In/Move-Out The resident is required to follow the move-in schedule as established by Parkside. Once moved in, the resident should complete the Unit Condition Form online as directed in their move-in package. Failure to submit this report will result in Parkside assuming the lease premises are in perfect condition. Residents will vacate the premises by noon on the final day of the tenancy. The leased premises should be left in a clean, undamaged condition with all personal effects and trash removed. Should Parkside be required to clean or repair the premises because of a resident’s failure to comply, charges may ensue. Additionally, if the resident’s failure to comply delays a new occupant from moving in, the Resident shall be liable for charges associated with the new occupant staying elsewhere in the interim.
Rent Instalments Rent should be paid in the form of pre-authorized payment on or before the 1st day of every month. Authorized forms of payment include personal cheque, money order, cashier’s cheque. Credit Card and Debit card payment can be made monthly or set up automatically through Entrata Resident Portal. Amounts must be paid in Canadian Dollars. Please note that Entrata Resident Portal adds a service fee for each payment. For safety reasons, cash is not an authorized method of payment.
Insurance Before moving in, all residents must provide proof of renters' insurance. Keys will not be provided until proof is obtained. Insurance is required for the entirety of your lease agreement.
Work Orders In the event of needed repair, residents are required to inform the office immediately via phone, visiting the office, or submitting a Work Order through the Entrata Resident Portal https://liveparkside.residentportal.com/ or via app. Work Orders are completed in priority sequence. Failure to report items in need of repair may result in the resident being held financially responsible for the necessary repairs and/or subsequent damages. After-hours emergency repairs (i.e., leaks) must be reported immediately to the duty staff and/or security. Please note that work orders submitted after 3:00 pm will not be addressed until the next business day.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 16 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Except for normal wear and tear, residents are responsible for all repairs/replacements in the premises/leased premises. Residents are responsible for all repairs/replacements in the common areas of the premises/leased premises. Should a resident cause damage to another resident’s belongings (knowingly or unknowingly), the perpetrator will be held responsible. Prior to arranging any repairs, you must obtain approval from Parkside. Repairs will be made by Parkside or by a Parkside approved and/or selected tradesperson. When vacating the premises/leased premises, you shall leave it in good, clean condition.
Security Cameras Security is a priority at Parkside. There are numerous security cameras around and inside the building’s common spaces, including, but not limited to: corridors, common areas, stairwells, and elevators. At no time will a resident be granted access to view security camera footage.
Unit Entry With reasonable notice (typically 24 hours), Parkside has the right to enter the premises/leased premises for the purpose of performing health and safety inspections, preventative maintenance, completion of work orders or other necessary work. Entry is typically made during the hours of 8 am – 6 pm. Repairs made that are found to be the responsibility of the residents (see “Work Orders”), or cleanliness issues noted may be charged to your account. In cases of emergency, Parkside may immediately enter the leased premises at any time without notice.
Utilities The following utilities are included in your lease agreement: water (hot/cold), electricity, heat, A/C, and wi-fi. Internet access will be provided through a third-party provider. Any issues with Internet access must be addressed through the third-party provider, Single Digits at 1-833-576-6279.
Privacy, Recording and Digital Conduct Residents have a reasonable expectation of privacy within thier living environment. Residents and guests shall not photograph, audio record, video record, livestream, or distribute images, recordings, or personal information of another individual in a manner that is harassing, intimidating, invasive of privacy, or otherwise invasive of privacy, or otherwise interferes with that individual’s reasonable enjoyment of the community. Harassment conducted through social media, messaging platforms, email, websites, online forums, or similar technologies is prohibited. Nothing in this section limits any rights to provided applicable law. Violation Outcome: RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 17 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
• • • • •
Warning Letter Educational Sanction Restriction of Community Privileges All Costs Associated with Rectification Further action may be taken where warranted
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 18 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 19 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Community Standards At Parkside, Community Standards are intended to support a safe, respectful, and inclusive living environment. Residents are expected to comply with the Resident Handbook, Lease Agreement, Community Expectation, and applicable laws. Residents are also responsible for the conduct of their guests. When a Community Standards concern is reported, Residence Staff may review available information, meet with involved residents, and determine an appropriate response. Residents will generally have an opportunity to provide their perspective before a decision is made.
Conduct Process
Depending on the nature and severity of the concern, one or more of the following steps may occur: 1. Verbal Warning 2. Written Warning 3. Conduct Meeting 4. Decision Letter 5. Educational or Administrative Sanction 6. Appeal (if applicable)
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 20 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Not every situation will require every step. Responses will be based on the nature, severity, frequency, and impact of the behaviour.
Possible Outcomes Where appropriate, residents may be assigned one or more of the following: • • • • • • • •
Educational conversations or reflection activites Behavioural expectations or agreements Community responsibility activites Resource referrals or support measures Restriction of certain privileged or amenities Fees or charges outlined in this handbook Guarantor notification where applicable Additional action available under the Lease Agreement and applicable law
Interim Safety Measures Where there are reasonable concerns regarding safety, securtiy, harssament, threats, violence, or significant disruption to the community
Alcohol The consumption of alcohol must comply with all federal, provincial, and municipal legislation. Alcohol is only permitted in a Resident’s personal living space. Alcohol is not allowed in the common areas of the community in any form or container. The following list provides further guidelines for alcohol consumption on Parkside property: ▪ Mass Consumption and Drinking Paraphernalia o Possession and/or consumption of 'common source' alcohol (e.g., kegs, mini kegs, beer balls, 'swish barrels' and other large containers of alcohol, etc.) and/or the participation in activities to promote mass consumption of alcohol/drinking games (e.g., funnels, beer bongs, century club, beer pong, etc.) are not permitted. ▪ Alcohol Quantity o Keg cooling devices and alcohol containers larger than two liters are not permitted. ▪ Age of Consumption o No person under the age of 19 may consume alcohol on Parkside property.
Violation Outcome: ▪ ▪
Warning Letter All Costs Associated with Rectification
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 21 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Cannabis Possessionof cannabis must comply with all applicable laws. The smoking, vaping, burning, aerosolizing, or otherwise consuming cannabis within the residence, including units, balconies, common areas, and amenity spaces, is prohibited. Residents may lawfully possess cannabis products within their unit provided they are stored in sealed containers and do not create odours, safety concerns, or conditions that interfere with another resident’s reasonable enjoyment of the community. The cultivation, production, processing, sale, distribution, or gifting of cannabis products from the residence is prohibited. Cannabis plants are not permitted within the residence. Violation Outcome: • Warning Letter • Educational Sanction • All Costs Associated with Rectification • Further actionmay be takenwherewarranted
Cafeteria Use Etiquette Residents are to always follow the cafeteria policies which state clearly that the food is NOT to be taken outsidethe cafeteria premises except for ‘lunch to go’ and fruit during the specified Lunch-To-Go Hours of operation. Failure to comply with this policy will result in the resident being charged with the cost of a meal at the time of the incident. For quality control and the integrity of our dining program, we kindly request that personal containers not be used for meal collection from the dining hall. Exchange cards for a sustainable container are provided during move-in and are required to utilize the lunch to-go program, if you lose your exchange card a new card can be purchased in the front desk for $10, no student should have more than one exchange card. Loss of sustainable containers will result in a charge. Residents are responsible for the actions of their guests at all times. A guest is defined as any nonParkside resident. All guests are required to pay a “guest meal fee” prior to entry to the cafeteria to enjoy services. A guest who does not pay will cause the charge to be passed to the tenant that they are visiting; guest privileges would also be revoked indefinitely.
ViolationOutcome:
▪ Warning Letter.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 22 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
▪ ▪
Guest Meal Charge. Changes to guest privileges.
Residents can request our after-hours hot dinner pickup service (Monday – Friday, 9:30 pm – 11:30 pm), designed exclusively for residents whose class schedules prevent them from accessing the cafeteria during regular dinner hours. Residents must complete the to-go order form at least 48 hours before the desired hot dinner day and email their class schedule to the Residence Life Coordinator. The Residence Life Coordinator will approve the dinner to go request only after verification of the Class schedule as this initiative is exclusively accessible to residents whose academic commitments coincide with our dinner service times. Please be aware that both the Lunch To Go Program and the after-hours service will not be operational on weekends or holidays. Any order request made over the weekend for the following weekday, the next day or the same day, will not be processed. Residents are requested to plan ahead of time and efficiently. For multiple order requests, residents must fill out one form per order. The late-night dinner must be picked up from the front desk in the lobby after 9:30PM. Please note that neglecting to collect pre-ordered meals may lead to the forfeiture of pre-ordering privileges.
Cleanliness and Trash Removal All garbage, refuse, and other types of waste must be disposed of using the chutes on each floor. No trash or other waste may be disposed of or stored on the grounds of the property, kept by an entrance door/hallway, or placed in improper containers anywhere in the community. All trash must be properly bagged and promptly disposed of down the garbage chute. Oversized items, including boxes or large refuse, must not be placed in the chute and will require a maintenance request. Clothing, cardboard boxes, and large items must not be thrown down the chute under any circumstances. Each Resident is responsible for cleaning and keeping the assigned unit and all furnishings in a clean, safe, and sanitary condition always. If excessive garbage or unsanitary conditions are found during unit inspections (i.e., move out, room transfer, quarterly), Residents will be notified and given time to rec- tify the issue. If the issue remains, Residents will be charged an excessive garbage removal fee. Large boxes to be broken down and left in refuse room. You must promptly notify us in writing of water leaks or excessive moisture, mold, electrical problems, malfunctioning lights, broken or missing locks or latches, and other conditions that pose a hazard to property, health, or safety. Unless otherwise instructed, residents are expected to maintain their apartment temperature in accordance with community guidelines. For comfort and safety, we recommend setting the temperature between 20–24°C. Please refer to your lease agreement for full details on maintenance responsibilities and temperature policies.
ViolationOutcome: • • •
Warning Letter $100 +HST Garbage Removal Fee + All Costs Associated with Rectification $250 +HST Deep Cleaning Fee + All Costs Associated with Rectification
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 23 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Cooking Appliances Thefollowing items areallowed in unit rooms: ▪ Kettles/Coffee Makerswith automatic shutoffs ▪ Mini Fridges (under 700 watts) The above items are also allowed in common area kitchens. Parkside is not responsible for any stolen/lost/damaged cooking appliances. All appliances must have appropriate regulatory certifications (ex. CSA, ULC)
ViolationOutcome: ▪ ▪ ▪
Warning Letter Removal of Item AllCosts AssociatedwithRectification
Accessibility and Accommodation Animals Theresidenceiscommittedtosupportinganaccessibleand inclusive community. Residents required for accommodation related to disability, religion, family status, or other protected grounds should contact management to initiate an accommodation review process. Service animals and approved accommodation animals are permitted where required by law. Residents may be required to provide documentation reasonably necessary to support an accommodation request. Residentsremainresponsibleforthecare, supervision and conduct of approved animals.
Damage to Property Parksideproperty is toberespected. Residents will be held responsible for any costs associated with intentional or unintentional damage of unit/ hallways/ common areas because of their actions. Stickers, adhesive tape, nails, screws, or hooks may not be used on floors, walls, woodwork, or doors. Thumbtacks, pushpins, and non-marking adhesive materials are permitted in moderation. Vandalism is defined as the willful or malicious destruction of Parkside property. Tampering with Security cam- eras, fire safety systems, and life-saving equipment is strictly prohibited. Any vandalism directed to- wards an individual or individuals may also constitute harassment. Furthermore any altercations made to plumbing, electrical and network system is prohibited. This includes, but is not limited to, the installation of bidets, water filters, or similar equipment without prior written approval from management.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 24 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Violation Outcome: ▪ ▪ ▪
Warning Letter All Costs Associated with Rectification charged to the Resident Account Further action may be taken where warranted
Use of Amenities Parkside’s amenities located through the 1st to the 22nd floor are open 24/7 for the resident’s enjoyment. Each resident is responsible for: ▪ Cleaning after themselves (trash must be disposed in the garbage can) ▪ Taking all personal belongings back to their Units ▪ The furniture in common areas is for all to enjoy. Please respect the furniture placement, it is strictly prohibited to take furniture into a personal unit. Parkside reserves the right to investigate misuse of any amenity space. This includes excessive garbage, missing furniture, damage, graffiti, inappropriate images, or misuse of the amenity of any kind.
Violation Outcome: ▪ ▪ ▪ ▪
Warning Letter Removal of Item All Costs Associated with Rectification Further action may be taken where warranted
Furniture Misplacement Amenities: Parkside Amenities are equipped with premium furniture for all resident’s enjoyment. This furniture that includes but is not limited to tables, couches, bean bags, weights, yoga mats and chairs must remain in its original lounge and at no point are residents able take it into their personal units. Unit: Unit furniture must remain within the unit. If you would like a furniture piece removed, residents must request approval from management, tenants should not place suite furniture in common areas, doing so will result in replacement charges at the end of the year, as the furniture will be considered lost.
Violation Outcome: ▪ ▪ ▪
Warning Letter + immediate return of the furniture back to the lounge. Failure to return the furniture will result in full cost of replacing or returning the item. Further action may be taken where warranted
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 25 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Fire, Electrical and Life Safety Students are notto use fire exitsor in any waytamper with fire doors except in an emergency. This includes the propping open emergency exit stairwelldoor. Do not discharge, tamper with, or operate any fire equipment (e.g., Sprinklers, Fire Extinguishers) or detection equipment for any purpose other than in the case of a fire. DO NOT use sprinklers/sprinkler heads to hang any item. It is important to know that covering your smoke detector in your unit or removing the batteries puts everyone’s life at risk, and if reported to the Fire Department, could result in fines of up to $5000.00 or possible imprisonment. Always leave any Residence facility during an evacuation (this includes but is not limited to fire alarms and/or drills) Personal living spaces should be kept in such a manner that escape during an emergency is always possible (i.e., doorways/exit pathways should remain clear). In all cases off fire alarms Management Reserves the right to investigate the cause. Should the investigation result in finding that Resident(s) triggered / caused the fire alarm, the City of Toronto Fire Services Invoice will be charged to the resident(s) responsible. To prevent fires caused by lithium batteries, Parkside does not allow the storing and charging of scooters or electric scooters and batteries in your suite, as it poses as a fire hazard. Residents shall not: • • • • •
Overload the electrical circuits Daisy-chain extension cords or power bars Cover air vents Obstruct hallways, exits, or fire routes Use damaged or non-certified electrical devices
All electrical appliances brought into the residence must bear a recognized safety certification. Failure to comply with electrical and life safety requirements may result in removal of prohibited items and additional action where warranted.
ViolationOutcome: ▪ ▪ ▪ ▪
Final Warning Letter Further action may be taken where warranted All Costs Associated with Rectification $500.00 Smoke Alarm Tamper penalty + HST and Guarantor Notification
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 26 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Guests Residentsare responsible for the conduct of their guests at all times. A guest is any individual who is notaresident of the property. Residents must: • Sign in their guests where required by property procedures. • Escort their guests while on the property • Ensure their guests comply with all Community Standards. Overnight guests are limited to: • A maximum of three (3) consecutive nights • A maximum of five (5) nights per calendar month All overnight guests require the consent of roommates sharing the unit. The residence may restrict guest privileges where repeated concerns regarding safety, security, occupancy, or Community Standards occur. Guests who repeatedly violate Community Standards or create disruption within the community may be restricted from the property.
ViolationOutcome: • • • • •
Warning Letter Adjustment of Guest Privileges Guest Restriction or Guest Ban All Costs Associated with Rectification Further action may be taken where warranted
Illegal Drugs and Substances Residents are prohibitedfrom being involved with possessing, using, manufacturing, and trafficking any illegal drugs anywhere on the Parkside property. Students will be documented for any smells, residue, and/or paraphernalia associated with the use of illegal drugs. We will immediately contact the authorities if any student found in possession of, manufacturing, or trafficking illegal drugs.
ViolationOutcome: ▪ ▪ ▪ ▪
Warning Letter Educational Sanction All Costs Associated with Rectification Further action may be taken where warranted
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 27 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Respectful Community Living Residents are expected to contribute to a safe, respectful, and inclusive community. The following behaviours are prohibited: • • • • • • • • • •
Harassment Discrimination Intimidation Retaliation Bullying Stalking Threatening Behaviour Interference with staff performing their duties Deliberate misuse of residence facilities Conduct that substantially interferes with another resident’s ability to sleep, study, work, or enjoy the premises
This list is not exhaustive. The residence reserves the right to address conduct that negatively impacts the safety, security, wellbeing, or reasonable enjoyment of the community. Violation Outcome: • Warning Letter •
Educational Sanction
•
Restriction of Community Privileges
•
All Costs Associated with Rectification
•
Further action may be taken where warranted
Keys/Access Cards and Locks Residents are to always keep theiraccesscard/FOB/bedroom key in their possession. Access cards//FOB/keys arenot to be in anyone else’s possession. If a person other than the Resident is in possession of the Resident’s access card/FOB/key, it will be confiscated. Residents shall not alter the locking system on any door giving entry to the premises/leased premises, during the term of the lease. In the event Parkside believes Resident safety is compromised, a lock change may be completed immediately. Residents are not permitted to make copies of keys to the premises/leased premises or to lend their keys to any other person. RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 28 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
All keys issued at move-in shall be returned to Parkside upon lease termination: Key Card/FOB, Bedroom Key, Mailbox Key. Residents will be held responsible for the cost of all replacement keys/cards/FOB including bedroom keys, mailbox keys, laundry cards, and/or access cards. Access cards/FOB/keys should not be altered in anyway (i.e., Please do not punch a hole in the access card).
Lost orDamgaedFees: ▪ ▪ ▪
$40 includes HST for Replacement Fee for Bedroom Key/ Access Card /FOB $20 includes HST Replacement for Mailbox Key $10 includes HST placement for Lunch to Go Card
Lockouts If a Resident gets locked out of their Unit/Bedroom, they can request support from the 1st floor Front Desk to open their Unit/Bedroom. A valid physical government-issued photo ID will be required to confirm the Resident identity before access can be granted. The room entry is intended to be a support services and should not be an ongoing concern. Always care for your unit keys. During overnight hours or holidays, residents may experience 30 mins or longer wait time, subject to staff availability.
Noise
To facilitate an environment conducive to academic growth, Parkside has a 24-hour courtesy policy. Any behaviour or noise that may be disturbing to another Resident must cease upon the request of other Residents or any member of the Parkside staff. Specific Sound Equipment Regulations: ▪ Subwoofers are not permitted. ▪ Amps are permitted with the use of headphones. These policies apply to all areas of Parkside, including, but not limited to, hallways, elevators, stairwells, laundry room, storage rooms, common areas, apartments, and townhouses. Quiet Hours ▪ Sunday - Thursday: 11 pm - 8 am ▪ Friday - Saturday: 1 am - 9 am Exam Quiet Hours ▪ December: 24-hour Quiet Hours ▪ April: 24-hour Quiet Hours Any Resident or Resident’s guest found violating these policies must immediately conform to them. Repeat violations will result in disciplinary action by Management.
Violation Outcome: ▪
Warning Letter
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 29 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
▪
Further action may be taken where warranted
Noxious & Offensive Odor Policy A noxious odor is ANY smell of such an intensity that it becomes apparent and/or offensive to others. Any odor can become noxious or offensive when it is too strong. Some examples are cigarette, cigar, or pipe smoke; incense; perfume; poor personal hygiene; air freshening spray; excess amounts of garbage; large amounts of dirty laundry and cannabis smell. Furthermore, because incense and candles present themselves as a fire hazard as well as a source of potentially noxious odor, it is prohibited at Parkside.
ViolationOutcome: ▪ ▪ ▪ ▪
Warning Letter Educational Sanction All Costs Associated with Rectification Further action may be taken where warranted
Parking The parking garage is managed by a third party and is a public lot. All residents wishing to park a vehicle on the property MUST register their vehicles with Target Park and contact monthlypasses@tar- getpark.ca to arrange for a monthly pass and payment options. Daily parkers can pay in the garage at the kiosk. The parking garage is monitored daily by Target Park and any problems or concerns should be directed to them. Target Park will immediately address parking violations and contact the City Parking Authority if any of the following situations exist: ▪ ▪ ▪ ▪
The vehicle is parked in such a manner as to obstruct a fire lane. The vehicle is obstructing an entrance, exit, space, or aisle of the parking facility. The vehicle is in a parking space belonging to another tenant/staff. The vehicle is parked in the driveway of the main entrance.
The vehicle may be towed without notice to the owner or operator of the vehicle and at the expense of the owner and operator of the vehicle. Residents shall first sign in their guests at the security desk before accessing the parking garage. Only residents with paid parking will have access to the parking garage. The parking garage has security cameras. There is absolutely no smoking permitted in the parking garage.
ViolationOutcome: ▪ ▪ ▪
Warning Letter Adjustment of Guest Privileges All Costs Associated with Rectification
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 30 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Social Gatherings Ifthenumberofpeople inone unit is larger than 10 additional people in the unit, Parkside staff reserves therighttodispersethe group. At all times fire code regulations must be adhered to.
ViolationOutcome: ▪ ▪ ▪
Warning Letter Adjustment of Guest Privileges AllCosts Associated withRectification
Lithium Battery Powered Devices Dueto fire safetyconcerns, thestorage, charging, repair,oroperation of electric scooters, electric bicycles, hoverboards, electric skateboards, orsimilar lithium-ion battery powered devices is prohibited within the residence. Mobility devices required as an accommodation will be reviewed through the accommodation process.
ViolationOutcome: • • • •
Warning Letter Removal of Item All Costs Associated with Rectification Further Actionmay betaken where warranted
Prohibited Items Thefollowing items are prohibited on Parkside property, including but not limited to: ▪ CookingAppliancesnotlisted in Cooking Appliance section. ▪ Wi-fi routers ▪ Subwoofers and amps ▪ Any items used to grow cannabis. ▪ Hazardous Materials ▪ External Used Furniture o Mattresses, Couches, Recliners, Upholstered Furniture ▪ Open Flame o Candles, sparklers, gas/oil lanterns, incense, lit matches, lit lighters ▪ Heaters o Gas, Electric, and Oil Heaters ▪ Weapons o Firearms and any other weapon or item that is created/intended to cause harm, or could be seen as intimidating, are strictly prohibited. Examples include but are not limited to: Restricted weapons, knives with blades longer than six inches (kitchen knives excepted), paint ball guns, bb guns (including soft air, or replicas), sling shots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons (water guns, plastic bows/arrows), or any item that resembles a weapon or firearm etc. RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 31 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
▪
Explosives o Explosives or flammable accelerants are not permitted in Parkside. This may include but is not limited to firecrackers, dynamite, propane tanks, camp stove fuel, naphtha, gasoline, diesel, etc.
ViolationOutcome: • • • •
Warning Letter Removal of Item All Costs Associated with Rectification Further action may be taken where warranted
Restricted Areas Residents are prohibited from attempting to access or be in restricted areas. These include, but are not limited to: ▪ Management Office After Hours ▪ Rooftops ▪ Emergency Exits during non-emergencies. ▪ Food Services Kitchen Areas ▪ Retail Areas after hours of operation ▪ Behind Service/Security Desks ▪ Retail Space If a Resident sees any suspicious persons around the property, please contact the Parkside staff, call Security at 416-977-8000, 647-715-6852 or call 911.
ViolationOutcome: ▪ ▪
Warning Letter All Costs Associated with Rectification
Smoking Parkside is a smoke-free facility. Smoking inside is strictly prohibited anywhere on the Parkside prop- erty and within a nine-meter radius of all entrances/exits and absolutely no smoking on the front drive- way. This includes, but not limited to, cigarettes, vape pens, e-cigarettes, marijuana, and hookahs. All activities related to cannabis handling are forbidden in common areas.
ViolationOutcome: ▪ ▪ ▪
Warning Letter $250 +HST Deep Cleaning Fee + All Costs Associated with Rectification Further action may be taken where warranted
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 32 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Violence and Harassment Every individualhas the right to anenvironment characterized by mutual respect. Every individual has the responsibility to treat all members of the Parkside community with respect and without har- assment or discrimination. Inappropriate comments or behaviour relating to a person’s race, religion, sexual orientation, age, sex, gender, nationality, ability, and all other prohibited grounds as outlined by the Ontario Human Rights Code will not be tolerated. Communicative violence is defined as any form of communication which is violent in nature which included but is not limited to verbal, written, electronic (telephone, texting, computer, social media, written, graphic or physical or sexual in nature by an individual or group who knows or ought to reasonably know that such attention or conduct is unwelcome, unwanted, offensive, or intimidating. The residence may take appropriate action where conduct threatens the safety, security, wellbeing, or reasonable enjoyment of others, including the implementation of interim measures, restriction on privileges, referrals to external authorities, of pursuit of remedies available under applicable legislation. Violation Outcome: • Warning Letter • Educational Sanction • Further action may be taken where warranted
Sexual Misconduct The residenceiscommittedtomaintaining a community free from sexual violence and sexual misconduct. Sexual misconduct includes, but is not limited to: • • • • • • •
Sexual assault Sexual harassment Stalking Voyeurism Distribution of intimate images without consent Coercive sexual conduct Retaliation against an individual for reporting sexual misconduct
Reports may be referred to appropriate authorities or community resources where required. Violation Outcomes: • Warning Letter • Educational Sanction • Restriction of Community Privileges RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 33 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
• •
Referral to External Authorities where appropriate Further action may be taken where warranted
Fees and Charges Fees are due within 5 business days of notification from the management office for an infraction that has occurred. Residents may appeal fee decisions with the management team before they are due. If the appeal is approved, any fee payments will be deferred until the appeals process is completed. Outstanding fees will result in further action from property staff. Fee charges are subject to change. All fees and charges are subject to federal and provincial tax charges. Parkside reserves the right to assign fees and charges within reason for infractions not listed in the above Violation Outcomes. For any infraction that breaches the community standards, Parkside reserves the right to contact the Guarantor to notify them of a breach to the lease agreement and the steps that have been taken to rectify the situation. Frequent documentation of infractions may result in further action where warranted. In some cases, Parkside reserves the right to escalate, and additional measures may be taken.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 34 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Space: ENTRANCE:
COMMON AREA:
BATHROOM:
Item:
Entrance Door Front Door Lock Peep Hole Light Fixture Thermostat Sofa per piece Coffee Table Wardrobe Wall Repair/ Paint Carpet Door Walls Ceiling Shower Counter Sink Light Fixture Toilet Mirror Floor/Tile
To Clean/ (S)
Damaged/ (M)
Replace/ (L)
$ 25.00
$ 150.00
$ 75.00
$ 100.00 $ 100.00 $ 150.00 $25.00 per carpet tile $$ 50.00 $150.00 100.00
$ 50.00 $ 100.00 $ 25.00 $ 25.00
$ 150.00 $ 35.00 $ 100.00 $ 25.00 $ 25.00
$ 75.00
$ 15.00
Towel Bar Tissue Dispenser
BEDROOM:
GARBAGE:
OTHER:
Toilet Roll Holder Double Mattress Double Bedframe Double Headboard Single Mattress Single Bedframe Single Headboard Desk Desk Chair Desk hutch Drawers Blinds Smoke Detector Window Large Window Small Window Screen Carpet Entrance Door Room Door Lock Wall Repair/ Paint Garbage Removal Per Bag: Key Card: FOB: Bedroom Key: Mailbox Key:
$ 1,500.00 $ 800.00 $ 30.00 $ 150.00 $ 300.00 $ 350.00 $ 350.00 $ 750.00 $ 250.00 $2500.00 Full Replacement $ 250.00
$ 25.00 $ 25.00 $ 25.00 $ 25.00 $ 25.00 $ 25.00
$25.00
$ 700.00 $ 300.00 $ 350.00 $ 100.00 $ 300.00 $ 200.00 $ 200.00
$ 40.00 $ 45.00 $ 25.00
$ 50.00 $ 50.00 $ 50.00 $ 50.00 $ 50.00
$ 50.00
$25.00 $25.00 $25.00 $75.00 $25.00
_____x $ 25 per tile $ 75.00 $ 75.00 $ 150.00 $50.00 _______________ (Number of bags)
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 35 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
$ 250.00 $ 250.00 $ 200.00 $ 250.00 $ 200.00 $ 175.00 $ 350.00 $ 150.00 $ 200.00 $ 150.00 $ 400.00 $ 200.00 $ 2,000.00 $ 1,500.00 $ 100.00 $1250.00 $ 450.00 $ 125.00 $ 250.00 ______x $30.00 $40.00 $40.00 $40.00 $20.00
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 36 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
We would like you to be aware of some important guidelines for the safety of yourself and the property. We recommend that you consider following these guidelines, in addition to other common-sense safety practices:
While Inside Your Unit
1. Always lock your doors. 2. You have deadbolt locks on the doors; use them while you are inside your room. 3. When answering the door, first determine who is there by looking through the peephole. If the person is unknown, first talk with them without opening the door and don’t open the door if you have concerns. 4. If the person says they work for Parkside, please feel free to call the office to confirm it's an employee needing into your room. All staff will be identifiable by Parkside uniform and/or name tag. 5. Make sure to keep your windows locked when you are not in your room and at night. 6. Do not give or lend your keys, your ID, access card, or mailbox key to anyone. 7. Do not put markings on your key ring to identify your name, address, or phone number. This includes your apartment/room number. 8. If you are concerned because you have lost your key or because someone you distrust has a key, ask to have your locks changed. You have a statutory right to do so, provided you pay the cost of the lock change in advance. 9. Dial “911” for emergencies. Immediately following, please call the office or Community Assistant so they may take appropriate measures. 10. Frequently check your door locks to make sure they are working properly. 11. Immediately report to the office in writing or complete a work order any malfunction of other devices outside your room, such as broken gate locks, burned out lights, blocked passageways, broken railings, etc. 12. Mark or engrave identification on valuable personal possessions, such as your computer or bicycle.
Feeling “Unsafe” Vs. “Uncomfortable” Residents expressing fear for safety, or a self-described “unsafe” environment are deemed to be in a lifeor-death situation. Residents feeling “unsafe” are treated with high priority and given access to resources, within the community, or partner institutions, or via 9-1-1 emergency. Residents experiencing roommate conflicts, personal struggles, or strife, or otherwise existing in an environment that does not pose an immediate and measurable risk to their life and/or livelihood are not considered to be “unsafe,” but rather “uncomfortable.” Discomfort can be—and is—a natural part of cohabitation in an environment where residents must interact with others of different backgrounds, experiences, personalities, preferences, and/or lifestyles. It is normal to have differences in opinion
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 37 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
and/or belief, residents are recommended to participate in conflict resolution, roommate agreements, and mediation as appropriate.
Roommate Conflict You may experience conflicts within your suite at some point during your stay. Whereas the Residence Life Department is here to support you navigate these challenges; it is our expectation that when you experience a conflict: 1. Upon your arrival you will complete a Roommate Agreement that will help you establish the basic cohabitational norms. While the roommate agreement is not an actual contract, it has been provided as unique, communicative tool for residents to utilize to mitigate future feuds or conflicts with their roommates. 2. When experiencing discomfort in your unit, communicate the issue/unmet needs with the roommate(s) involved. 3. Should the conflict persist, raise your concern to your Floor Community Assistant. 4. Participate in a conflict mediation meeting facilitated by the Community Assistants. *Persisting roommate conflicts will be addressed by Management. For a roommate mediation to be successful, both parties must be open to come up with solutions.
While Outside Your Unit 1. Lock your doors and windows every time you leave your apartment regardless how long you will be away. 2. Tell your roommate where you are going and when you will be back. 3. When walking at night, please walk with another person. 4. Let your Community Assistant and your roommate know if you are going to be gone for an extended period.
Around the Community 1. Room and apartment doors should be always locked. Residents should always keep their keys with them even when leaving for a short period of time and/or when your roommate is in the apartment and not expected to leave. 2 Valuables should be kept locked and out of sight. . Residents should practice being aware of their surroundings and being a good neighbor. This 3 can be done by knowing the other Residents and reporting to management staff any suspicious . person(s) seen around the property. 4.Please call 911 if your personal safety or the personal safety of another is at risk. If it is not an emergency, you can call the Toronto Police Department’s non-emergency number at 416-8082222. 5.Parkside does not allow soliciting (except for confirmed political candidates). Please report those individuals to security.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 38 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Please remember there is no such thing as a completely safe system. Even the most elaborate of safety precautions are not guarantees against crime. You should always proceed as if such systems do not exist. All systems are subject to mechanical malfunctions, tampering, human error, and personnel absenteeism. Parkside makes no expressed or implied warranties of security. The best safety measures you can take are the ones you can perform as a matter of common-sense and habit. Parkside is not responsible for any personal damages or thefts. As per the lease agreement, all residents must obtain renter’s insurance.
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 39 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 40 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Q: How do I put in a work order request for maintenance? A: Please access the work order requests through Entrata Resident Portal, where you can conveniently access the "Work-Order" section located on the homepage.
Q:Howdo I usemythermostat? A: Your thermostat regulates heating and cooling throughout the year. To change the temperature, simply use the up and down arrows to select your desired setting. You can also switch between heating and cooling modes by adjusting the function button to your preference
Q: How long will it take for my work order to be resolved? A: We strive to complete within 48 hours… yet at times we may require additional parts, supplies, or 3rd party repair personnel.
Q:Howwill I knowifmyworkorderhasbeencompleted? A: A notification will be sent after the work order has been completed through the Entrata Resident Portal.
Q: If I have a maintenance emergency after hours, who do I call? A: The Community Assistant on Duty at 416-617-6539 or Security at 647-715-6852
Q: Where do I putmytrash? A: Trash goes in the chute provided on every floor. Residents should make a work order for oversized refuse, glass, and aerosol disposal. Breakdown large boxes and leave in refuse room.
Q:Whatdo I doif I losepowertomywholeapartment? A: Contact the Management Office during business hours and the Community Assistant on Duty at 416-617-6539 or Security at 647-715-6852 after hours.
Q:Whatdo I doif I losepowertojustpartoftheapartment? A: Contact the Management Office during business hours and the Community Assistant on Duty at 416-617-6539 or Security at 647-715-6852 after hours.
Q:Can I useregulardishsoapinthedishwasher? A: No. Please use dishwasher specific soap to avoid damage and flooding.
Q:Whatdo I doaboutinsectsintheapartment? A: Contact Parkside management immediately and place a work order.
Q:Whatdo I doifmytoiletisclogged? A: We strongly recommend owning your own plunger, which can be purchased at most local stores. If plunging the toilet doesn’t work, please make a work order. RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 41 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 42 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Resource
Contact Information
Student Resources
https://www.torontomu.ca/contact/student/
Centre for Student Development and Counselling
Jorgenson Hall, 350 Victoria Street, Room JOR-07C, Lower Ground Floor, Toronto, ON, M5B2K3 (416) 979-5195 icsdc@torontomu.ca
Academic Accommodation Support
Student Learning Centre, SLC 4th floor 416-979-5290 aasadmin@torontomu.ca recreation@torontomu.ca
Athletics and Recreation
Recreation & Athletics Centre (RAC) RAC-103 416-979-5096 Mattamy Athletic Centre (MAC) MAC2307 416-979-5339
181 Kerr Hall West TMU Medical Centre
TMSU
Student Care
Phone:416-979-5070 Fax: 416-979-5073 medicalct@torontomu.ca
55 Gould St. 416-979-5255 http://yourtmsu.ca info@yourtmsu.ca studentcare@torontomu.ca
https://www.torontomu.ca/student-care/
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 43 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Student Learning Support
350 Victoria Street Toronto, Ontario, Canada M5B 2K3 Student Learning Centre, SLC 4th floor
416-598-5978 https://www.torontomu.ca/student-life-and-learning/learning-support/ 416-979-5040 walksafe@torontomu.ca https://www.torontomu.ca/community-safety-security/personal-safety/walksafe-program/
Walk Safe Program
Resource
ContactInformation
Student Services and Campus Life Directory
http://www.ocadu.ca/services
Students Accessibility Services Sexual & Gender-Based Violence Support
Student Wellness Centre, Level 6, 230 Richmond St. W. sas@ocadu.ca 416-977-6000 ext. 339
Student Wellness Centre
Level 6, 230 Richmond St. W. swc@ocadu.ca 416-977-6000 ext. 260
Student Union
Level 6, 230 Richmond St. West ocadsu@ocadsu.org 416-977-6000 ext. 341
Safety & Security Services
Emergency: 416-977-6000 ext. 511 Non-emergency: 416-977-6000 ext. 366
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 44 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Writing and Learning Centre
Book an appointment: https://www.ocadu.ca/services/writing-and-learning-centre/appointment-bookings-wlc MCC 510, 113 McCaul wlc@ocadu.ca 416-977-6000 ext. 229
Resource
Contact Information
A-Z List of Student Resources
https://future.utoronto.ca/newly-admitted-students/checklist/a-z-list-of-links-for-students/
Accessibility Services
Suite 400, 4th floor, 455 Spadina Avenue 416-978-8060 accessibility.services@utoronto.ca
Centre for Learning Strategy Support
800 Bay St., 5th floor 416-978-7970 mail.asc@utoronto.ca
Counselling Services
214 College St. 416-978-8030 mentalhealth.hwc@utoronto.ca
Health and Wellness
14th floor , 700 Bay St. 416-978-8030 Info.hwc@utoronto.ca
Sexual and Gender Diversity Office
Suites 416-417 21 Sussex Avenue 416-946-5624 sgdo@utoronto.ca
University of Toronto Students’ Union
230 College St., Room 164 416-978-4911 www.utsu.ca
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 45 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
hello@utsu.ca
TravelSafer Student Patrol and Escort Service
21 Suzzex Ave, 1st floor 416-978-SAFE(7233)
Resource
Contact Information
Student Services and Campus Life Directory
http://www.georgebrown.ca/studentlife/
Athletics & Recreation
200 King Street East, 416-415-5000 ext. 3336
George Brown Student Association
Casa Loma Campus Room e100- 142 Kendal Ave. St. James Campus Room 147- 200 King St. E. Waterfront Campus Room 033, 51 Dockside Dr. TMU Campus 99 Gerard St.E Room 614 416-415-5000 ext. 4730/2455/5360/4049
Disability Services
416-415-5000 ext. 2622 1-800-265-2002 letstalk@georgebrown.ca Booking Appointments: Casa Loma Campus: 160 Kendal Avenue, Room C317 416-415-5000 ext. 4585 St. James Campus: 200 King St. East, Room 582C 416-415-5000 x 2107 Waterfront Campus: Daphne Cockwell Centre for Health Sciences 51 Dockside Drive, Room 225 416-415-5000 ext. 5370
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 46 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Library Learning Commons
Casa Loma Campus Building C, 160 Kendal Ave., Room C330 Toronto, Ontario M5R 1M3 Phone: 416-415-5000 ext. 4634 St. James Campus Building H, 341 King Street East 3rd Floor, Room 367 Toronto, ON, M5A 1L1 Phone: 416-415-5000 ext. 4950
Waterfront Campus 51 Dockside Drive 6th Floor, Room 618 Toronto, ON M5A 0B6 Phone: 416-415-5000 ext. 5761
Tutoring and Learning Centre (TLC)
Book an appointment: https://wlc.bookings.ocadu.ca Room 510, 113 McCaul wlc@ocadu.ca 416-977-6000 ext. 229
Affiliated + Non-Affiliated Services Resource
Contact Information
HOTLINES WPO - Student Assistance Program
1-877-847-4525 1-416-956-2979
Greenstein Centre
416-929-5200
Stella’s Place
416-461-2345
Sheena’s Place (Eating Disorders)
416-927-8900
Crisis Text Line
Text: Start To 741-741
Drug and Alcohol Helpline
1-800-565-8603
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 47 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA
Good2Talk
1-866-925-5454
Mental Health Helpline
1-866-531-2600
Toronto Rape Crisis Center
416-597-1171
CLINICS 500 Yonge Street Medical Clinic
500 Yonge Street 647-348-1664
CAMH
250 College Street 416-979-6885
Bay College Medical and Lockwood Diagnostic
416-929-1900 www.lockwoodclinic.com info@lockwoodclinic.com
Carlton and Church Walk-in and Medical Clinic
60 Carlton St. 416-646-1890
Emkiro Health Clinic
70 University Ave 416-977-7474 www.emkiro.ca info@emkiro.ca
Hassle Free Clinic
66 Gerrard St. E. 416-922-0566
Planned Parenthood Toronto
36 Prince Arthur Ave. 416-961-0113
RESIDENT HANDBOOK | PARKSIDESTUDENT RESIDENCE | PAGE 48 OF 43 111 CARLTON STREET, TORONTO, ON, CANADA | 416.977.8000 | LIVE-PARKSIDE.CA