PRIVACY POLICY
By signing, I confirm acknowledgement of the Privacy Policy of Hotel Schweizerhof Bern AG and consent to the data processing described therein.
[] I agree to Hotel Schweizerhof Bern AG incorporating the specified data and other data named in the Privacy Notice into a guest database and then using this data to create a customer profile so that I may receive customised, exclusive offers and personal invitations.
Privacy Policy Information| Hotel Schweizerhof Bern
CANCELLATION
If notification of cancellation of an event with expected revenue of up to CHF 5,000.00 is received in writing no later than 42 days before the date of the event, cancellation is free of charge. A notification of cancellation received after this time will incur the following charges:
• 21–41 days in advance: 50% of the amount for the contractually agreed services
• 11–20 days in advance: 75% of the amount for the contractually agreed services
• 0–10 days in advance: 100% of the amount for the contractually agreed services
If notification of cancellation of an event with expected revenue of CHF 5,000.00 or more is received in writing no later than 90 days before the date of the event, cancellation is free of charge. A notification of cancellation received after this time will incur the following charges:
• 60–89 days in advance: 50% of the amount for the contractually agreed services
• 30–59 days in advance: 75% of the amount for the contractually agreed services
• 0–29 days in advance: 100% of the amount for the contractually agreed services
Additional services provided by Hotel Schweizerhof in advance shall always be paid for by the customer.
ADVANCE PAYMENT
Unless contractually agreed otherwise, the following advance payment conditions shall apply:
Expected revenue of up to CHF 5,000.00 42 days before the event: 100% of the total amount for the contractually agreed services. Any remaining amounts shall be paid within 10 days after issuance of the final invoice.
Expected revenue of CHF 5,000.00 or more: 90 days before the event: 100% of the total amount for the contractually agreed services. Any remaining amounts shall be paid within 10 days after issuance of the final invoice.
As a rule, any refunds shall be issued within 10 days after issuance of the final invoice and the return of the completed <EFT form>.
NUMBER OF PEOPLE
The hotel’s events department shall be notified in writing of any reduction in the number of participants of more than 5% (in the event of an approximate number, the absolute numbers shall apply) no later than 10 days before the start of the event. If the hotel does not approve a change in the number of participants of more than 5% in writing, the agreed number of participants minus 5% shall serve as the basis for the event planning and the calculation of costs. The number of people may be changed by up to 5% up until five days before the event, in which case this number of people shall serve as the basis for the invoice.
INVOICE INSTRUCTIONS
Sustainability is important to us here at the Hotel Schweizerhof Bern; we have therefore decided to issue our invoices by e-mail only. To this end, we will use the e-mail address specified in the contract for issuing the invoice. If you would still like to receive the invoice by post, please inform us of your wishes before the date of the event. To ensure correct invoicing, please also inform us of the address that should appear on your invoice.
ADDITIONAL COSTS
For additional costs on the day of your event, please send us the names of your authorised signatories in writing.
MENU
The hotel must receive your final menu and wine choices no later than 14 days before the event.
ALLERGIES
If you are aware of any special dietary requirements or allergies, please inform us of these so that our kitchen can take them into account.
PARKING SPACES
Please note that there are no parking spaces available in front of the hotel; we therefore recommend you arrive by public transport or use the car park at the railway station.
We offer a valet parking service for our guests, which is charged as follows:
• CHF 25.00 for up to five hours
• CHF 50.00 per day
The hotel needs to know approximately how many guests will be using this service no later than seven days before the event.
GENERAL TERMS AND CONDITIONS FOR GROUP BOOKINGS & EVENTS
The general terms and conditions for group bookings and events can be found at the following link: https://issuu.com/buergenstockresort/docs/gtc_mice_hotel_schweizerhof_bern_ag_en_25.04.2023?fr= xKAE9_zU1NQ
TERMS AND CONDITIONS (T&Cs)
Unless contractually agreed otherwise, the T&Cs of Hotel Schweizerhof Bern shall apply.
Terms & Conditions | Hotel Schweizerhof Bern & Spa