23716 - Основи услуживања

Мирко Лончар Нашаша Лонцовиh

Основи услуживана за трећи разред

º

М. Лончар • Н. Лонцовиh

Oснови услуживана º

угоститељско-туристичке школе

К.Б. 23716 8 600262 045683

www.zavod.co.rs

образовни профили кувар и посластичар

ʟˈ˙ˈːˊˈː˕ˋ ˇ˓ ʠʏʑʏ ʸʏʜʗʽʔʑʗʽǡ ˅˃ː˓ˈˇːˋ ˒˓ˑ˗ˈ˔ˑ˓ ː˃ ʞ˓ˋ˓ˑˇːˑǦˏ˃˕ˈˏ˃˕ˋ˚ˍˑˏ ˗˃ˍ˖ˎ˕ˈ˕˖ ˖ ʜˑ˅ˑˏ ʠ˃ˇ˖ǡ ʓˈ˒˃˓˕ˏ˃ː ˊ˃ ˆˈˑˆ˓˃˗ˋˬ˖ǡ ˕˖˓ˋˊ˃ˏ ˋ ˘ˑ˕ˈˎˋˬˈ˓˔˕˅ˑ ˇ˓ ʛʗʚʙʝ ʞʏʚʗʐʟʙǡ ˒ˑˏˑ˱ːˋˍ ˇˋ˓ˈˍ˕ˑ˓˃ ʢ˒˓˃˅ˈ ˊ˃ ˊ˃ˬˈˇːˋ˚ˍˈ ˒ˑ˔ˎˑ˅ˈ ˓ˈ˒˖Ǧ ˄ˎˋ˚ˍˋ˘ ˑ˓ˆ˃ː˃ǡ ʠˈˍ˕ˑ˓ ˊ˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˈ ˖˔ˎ˖ˆˈ ʏʚʔʙʠʏʜʓʏʟ ʐʝʕʗʽǡ ˒˓ˑ˗ˈ˔ˑ˓ ˖ ʠ˓ˈˇ˰ˑˬ ˕˖˓ˋ˔˕ˋ˚ˍˑˬ ˛ˍˑˎˋǡ ʜˑ˅ˋ ʐˈˑˆ˓˃ˇ

ʢ˓ˈˇːˋˍ ʡʔʝʓʝʟʏ ʓʟʏʒʗʥʏ ʞʝʞʝʑʗʽ

ɭʇ ɛɟ ɧɢ ɤɟ

ʝˇˆˑ˅ˑ˓ːˋ ˖˓ˈˇːˋˍ ʡʏʡʸʏʜʏ ʙʝʠʡʗʽ ʒˎ˃˅ːˋ ˖˓ˈˇːˋˍ ʓʟʏʒʝʻʢʐ ʙʝʸʦʗʽ ʖ˃ ˋˊˇ˃˅˃˚˃ ʓʟʏʒʝʻʢʐ ʙʝʸʦʗʽǡ ˇˋ˓ˈˍ˕ˑ˓

ɡɚ

ʠ˕˓˖˚ːˋ ˔˃˓˃ˇːˋ˙ˋ ʒʟʏʦʏʜʗʜ ʐʝʟʗʑ ǡ ː˃˔˕˃˅ːˋˍ ˖ ʔˍˑːˑˏ˔ˍˑˬ ˛ˍˑˎˋ Ƿʑ˃˯ˈ˅ˑdz ˋ ʑ˃˯ˈ˅˖ ˑˬ ˛ˍˑˎˋ Ƿ ˑˬ ˛ˍˑˎˋ Ƿʑ ʚʝʜʦʏʟ ʜʏʓʏǡ ː˃˔˕˃˅ːˋˍ ˖ ʢˆˑ˔˕ˋ˕ˈ˯˔ˍˑǦ˕˖˓ˋ˔˕ˋ˚ˍˑˬ ˛ˍˑˎˋ ˖ ʐˈ˰ˑˆ˓˃ˇ˖ ˍˑǦ˕˖ ˋ˔˕ˋ˚ ˕ˋ

Ɂɚ ɜɨ ɞ

ʛˋːˋ˔˕˃˓ ˒˓ˑ˔˅ˈ˕ˈǡ ː˃˖ˍˈ ˋ ˕ˈ˘ːˑˎˑ˛ˍˑˆ ˓˃ˊ˅ˑˬ˃ ʟˈ˒˖˄ˎˋˍˈ ʠ˓˄ˋˬˈ ˓ˈ˛ˈ˰ˈˏ ˈ˘ːˑˎ ːˑˎ ˛ˍˑ ˄˓ˑˬ ͸ͷͲǦͲʹǦͷͲ͸ȀʹͲͳͷǦͲ͸ ˑˇ ͲͶǤͲ͵ǤʹͲͳ͸Ǥ ˆˑˇˋːˈǡ ˑˇˑ˄˓ˋˑ ˬˈ ˑ˅˃ˬ ˖˳˄ˈːˋˍ ˊ˃ ˑˇ ͲͶǤͲ͵ǤʹͲ ͶǤͲ͵ǤʹͲ ˋˊˇ˃˅˃˰ˈ ˋ ˖˒ˑ˕˓ˈ˄˖ ˖ ˕˓ˈ˱ˈˏ ˓˃ˊ˓ˈˇ˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˑǦ˕˖˓ˋ˔˕ˋ˚ˍˈ ˛ˍˑˎˈǤ ˓ˈ˱ˈˏ ˓˃ˊ˓ˈˇ ˈˏ ˓˃ˊ˓

ͻ͹ͺǦͺ͸Ǧͳ͹Ǧ ̹ ʖʏʑʝʓ ʖʏ ʢʿʐʔʜʗʙʔǡ ʐˈˑˆ˓˃ˇǡ ʹͲͳ͸Ǥ ʝ˅ˑ ˇˈˎˑ ːˈ ˔ˏˈ ˔ˈ ˖ˏːˑˉ˃˅˃˕ˋǡ ˗ˑ˕ˑˍˑ˒ˋ˓˃˕ˋ ˋ ː˃ ˄ˋˎˑ ˍˑˬˋ ˇ˓˖ˆˋ ː˃˚ˋː ˓ˈ˒˓ˑˇ˖ˍˑ˅˃˕ˋǡ ːˋ ˖ ˙ˈˎˋːˋ ːˋ ˖ ˇˈˎˑ˅ˋˏ˃ǡ ˄ˈˊ ˒ˋ˔ˏˈːˑˆ ˑˇˑ˄˓ˈ˰˃ ˋˊˇ˃˅˃˚˃Ǥ

Садржај

Садржај ͳǤ ʞʝʸʛʝʑʜʔ ʝʠʜʝʑʔ ʢʠʚʢʕʗʑʏʼʏ ͳͳ ͳͳ ͳͳ ͳʹ

ʠʡ ͳǤʹǤ ʟʏʓʜʏ ʝʓʔʻʔʼʏ ʗ ʼʗʤʝʑʏ ʣʢʜʙʥʗʝʜʏʚʜʏ ʞʝʑʔʖʏʜʝʠʡ ͳǤʹǤͳǤ ʡˈ˘ːˋ˚ˍˑǦ˕ˈ˘ːˑˎˑ˛ˍ˃ ˑ˒˓ˈˏ˯ˈːˑ˔˕ ˑ˄ˬˈˍ˕˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ˄ˬˈˍ˕˃ ˍ˕˃ ͳǤʹǤʹǤ ʟ˃˔˒ˑ˓ˈˇ ˒˓ˑ˔˕ˑ˓˃ ˋ ˗˖ːˍ˙ˋˑː˃ˎː˃ ˒ˑ˅ˈˊ˃ːˑ˔˕ ˑ˄ˬˈˍ˕˃ ͳǤʹǤ͵Ǥ ʞˑˏˑ˱ːˈ ˒˓ˑ˔˕ˑ˓ˋˬˈ ˍˎ˃˔ˋ˚ːˑˆ ˓ˈ˔˕ˑ˓˃ː˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

ͳͶ ͳͶ ͳ ͳͷ ͳͺ

ͳǤ͵Ǥ ʢʠʚʢʕʜʝ ʝʠʝʐʻʔ ȍʝʠʝʐʗʜʔ ʗ ʓʢʕʜʝʠʡʗȎ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤ͵ǤͳǤ ʢˎˑˆ˃ ˋ ˇ˖ˉːˑ˔˕ˋ ˑ˔ˑ˄˯˃ ˖ ˖˔ˎ˖ˉːˑˏ ˒˓ˑ˙ˈ˔˖ ˓˃ˇ˃ ˑ˙ˈ˔˖ ˓˃ˇ˃ ˈ˔˖ ˓˃ˇ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤ͵ǤʹǤ ʞ˓ˑˋˊ˅ˑˇːˑ ˑ˔ˑ˄˯ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤ͵Ǥ͵Ǥ ʢːˋ˗ˑ˓ˏ˃ ˋ ˋˊˆˎˈˇ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤ͵ǤͶǤ ʞˑˏˑ˱ːˋ ˒˓ˋ˄ˑ˓ ˊ˃ ˓˃ˇ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃ Ǥ ˔ˑ˄˯ ˑ˄˯ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ʓ˓ˉ˃˰ˈ ϛˈˎ˃ ˋ Ϛ˓˃˅ˋˎːˑ ˘ˑϗ˃˰ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

ʹʹ ʹʹ ʹͶ ʹ͹ ͵Ͳ ͵ͳ

ɡɚ

ɭʇ ɛɟ ɧɢ ɤɟ

ͳǤͳǤ ʞʝʸʏʛǡ ʢʚʝʒʏ ʗ ʖʏʓʏʥʗ ʢʠʚʢʕʗʑʏʼʏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤͳǤͳǤ ʞˑˬ˃ˏ ˋ ˖ˎˑˆ˃ ˖˔ˎ˖ˉˋ˅˃˰˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤͳǤʹǤ ʟ˃ˊ˅ˑˬ ˖˔ˎ˖ˉˋ˅˃˰˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳǤͳǤ͵Ǥ ʖ˃ˇ˃˙ˋ ˖˔ˎ˖ˉˋ˅˃˰˃ ˍ˃ˑ ˅ˈ˛˕ˋːˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

Ɂɚ ɜɨ ɞ

ʗǡ ʜʏ ʜʏʛʔʧʡ ʔʧʡ ͳǤͶǤ ʗʜʑʔʜʡʏʟǡ ʝʞʟʔʛʏ ʗ ʢʟʔʱʏʸʗǡ ʜʏʛʔʧʡʏʸ ʖʏ ʢʠʚʢʕʗʑʏʼʔ ͵ʹ ːˈ ˖˒ˑ˕˓ˈ˄ ˒ˑ˕˓ˈ˄ ͳǤͶǤͳǤ ʢˎˑˆ˃ ˋ ˅˃ˉːˑ˔˕ ˒˓˃˅ˋˎːˈ ˖˒ˑ˕˓ˈ˄ˈ ˋ ˚˖˅˃˰˃ ˋː˅ˈː˕˃˓˃ ͵ʹ ˆ˓˖˒ˈ ˒˓ˈˏ˃ ˒ˈ ˒˓ˈˏ˃ ͳǤͶǤʹǤ ʞˑˇˈˎ˃ ˋː˅ˈː˕˃˓˃ ː˃ ˆ˓˖˒ˈ ˒˓ˈˏ˃ ː˃ˏˈːˋ ˋ ˬˋ˘ ˔˖ ˋˊ˓˃˥ˈ ˘ ˔˖ ˋˊ˓˃˥ˈ ˏ˃˕ˈ˓ˋˬ˃ˎˋˏ˃ ˑˇ ˍˑˬˋ˘ ˔˖ ˋˊ˓˃˥ˈːˋǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵Ͷ ʟ˖ϙ˯ˈ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˃˰ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵Ͷ ʠϛ˃ˍˎˑ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˉˋ˅˃˰ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͶͲ ʞˑ˓˙ˈˎ˃ː ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˔ˎ˖ˉˋ˅˃˰ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ͷͷ ʞ˓ˋϙˑ˓ ˊ˃ ˬˈˎˑ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ͷͺ ʛ˃ˎˋ ˔ϛˑːˋ ˋː˅ˈːϛ˃˓Ǥ ːϛ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͷͳ ʞˑˏˑ˱ːˋ ˋː˅ˈːϛ˃˓ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͷ͵ ʛˈϛ˃ˎːˑ Ϛˑ˔˖˥ˈ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͷͷ ͳǤͶǤ͵Ǥ ʑ˓˔˕ˈ ˋ ː˃ˏˈː˃ ˑ˒˓ˈˏˈ ˋ ˖˓ˈ˥˃ˬ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͷͺ ͳǤͶǤͶǤ ʟ˖ˍˑ˅˃˰ˈ ˋ ˑˇ˓ˉ˃˅˃˰ˈ ˑ˒˓ˈˏˈ ˋ ˖˓ˈ˥˃ˬ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͸Ͷ

ʹǤ ʓʜʔʑʜʗ ʝʐʟʝʥʗ ʹǤͳǤ ʓʜʔʑʜʗ ʝʐʟʝʥʗ ʗ ʓʜʔʑʜʗ ʥʗʙʚʢʠ ʗʠʤʟʏʜʔ ʢ ʢʒʝʠʡʗʡʔʻʠʡʑʢ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͸ͺ ʹǤͳǤͳǤ ʞˑˇˈˎ˃ ˋ ˅˓˔˕ˈ ˇːˈ˅ːˋ˘ ˑ˄˓ˑˍ˃ ˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˖ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͸ͺ ʹǤͳǤʹǤ ʓːˈ˅ːˋ ˙ˋˍˎ˖˔ ˋ˔˘˓˃ːˈ ˋ ˅˓ˈˏˈ ˖˔ˎ˖ˉˋ˅˃˰˃ ˇːˈ˅ːˋ˘ ˑ˄˓ˑˍ˃ ˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˖ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͹ʹ

3

ОСНОВИ УСЛУЖИВАЊА

͵Ǥ ʠʗʠʡʔʛʗ ʗ ʜʏʦʗʜʗ ʢʠʚʢʕʗʑʏʼʏ ͹͸ ͹͸ ͹͹ ͹ͺ ͹ͻ ͺͲ ͺͳ ͺͳ

͵ǤʹǤ ʜʏʦʗʜʗ ʢʠʚʢʕʗʑʏʼʏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤͳǤ ʐˈ˚ˍˋ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤʹǤ ʡˈˎˈ˓ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤ͵Ǥ ʣ˓˃ː˙˖˔ˍˋ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤͶǤ ʔːˆˎˈ˔ˍˋ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤͷǤ ʟ˖˔ˍˋ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤʹǤ͸Ǥ ʙˑˏ˄ˋːˑ˅˃ːˋ ː˃˚ˋː ˖˔ˎ˖ˉˋ˅˃˰˃Ǥ ˃˰˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

ͺ͵ ͺ͵ ͺͶ ͺͶ ͺͷ ͺ͸ ͺ͸

ɭʇ ɛɟ ɧɢ ɤɟ

͵ǤͳǤ ʝʟʒʏʜʗʖʏʥʗʝʜʗ ʠʗʠʡʔʛʗ ʟʏʓʏ ʢ ʢʠʚʢʕʗʑʏʼʢ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤͳǤ ʝ˄ˈ˓Ǧ˔ˋ˔˕ˈˏǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤʹǤ ʟˈ˅ˋ˓ːˋ ˔ˋ˔˕ˈˏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤ͵Ǥ ʟˈˬˑː˔ˍˋ ˔ˋ˔˕ˈˏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤͶǤ ʐ˓ˋˆ˃ˇːˋ ˔ˋ˔˕ˈˏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤͷǤ ʠˋ˔˕ˈˏ ˖˔ˎ˖ˉˋ˅˃˰˃ ˃ ˎ˃ ˍ˃˓˕ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤ͸Ǥ ʟ˃˔˒ˑ˓ˈˇ ˓˃ˇ˃ ˑ˔ˑ˄˯˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͵ǤͳǤ͹Ǥ ʟ˃ˇː˃ ˋ ˊ˃˛˕ˋ˕ː˃ ˑˇˈˎ˃ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

ͶǤ ʗʜʠʡʟʢʛʔʜʡʗ ʞʝʜʢʓʔ ʢ ʢʒʝʠʡʗʡʔʻʠʡʑʢ ʞʝʜʢʓʔ ʞʝʜʢʓʔ ʢ ʢ

ɡɚ

ͶǤͳǤ ʗʜʠʡʟʢʛʔʜʡʗ ʞʝʜʢʓʔ ʗ ʓʝʙʢʛʔʜʡʗ ʞʟʝʓʏʸʔ ʢ ʜʢʓʔ ʗ ʓʝʙʢ ʓʔ ʗ ʓʝ ʢʒʝʠʡʗʡʔʻʠʙʗʛ ʝʐʸʔʙʡʗʛʏ ʛ ʝʐʸʔʙʡʗʛʏ ʐʸʔʙʡʗʛ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻͲ ͶǤͳǤͳǤ ʑ˓˔˕ˈ ˋː˔˕˓˖ˏˈː˃˕˃ ˒ˑː˖ˇˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻͲ ˏˈː˃˕˃ ˒ˑː˖ˇ ˈː˃˕˃ ˒ˑː ͶǤͳǤʹǤ ʙ˃˓˕˃ ˒ˋ˱˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻͳ ͶǤͳǤ͵Ǥ ʙ˃˗˃ː˔ˍ˃ ˍ˃˓˕˃ ˍ˃˓˕˃ ˃˓˕˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻ͵ ͶǤͳǤͶǤ ʐ˃˓˔ˍ˃ ˍ˃˓˕˃ ˍ˃˓˕˃ ˃˓˕˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻͷ ͶǤͳǤͷǤ ʑˋː˔ˍ˃ ˍ˃˓˕˃ ː˔ˍ˃ ˍ˃˓˕˃ ˃˓˕˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͻ͹ ͶǤͳǤ͸Ǥ ʸˈˎˑ˅ːˋˍ ˈˎˑ˅ːˋˍ ˑ˅ːˋˍ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͲͳ ͶǤͳǤ͹Ǥ ʛˈːˋǦˍ˃˓˕˃Ǥ ͹Ǥ ʛˈːˋǦˍ˃˓˕ ʛˈːˋǦˍ˃˓˕ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͲ͹ ʞˋ˱˃ ˋ ː˃Ϛˋ˙ˋ ˍ˃ˑ ˈˎˈˏˈːϛˋ ˏˈːˋˬ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͳͶ ʞˋ˱˃ ˋ ː

ͷǤ ʢʠʚʢʕʗʑʏʼʔ ʤʟʏʜʔ ͷǤͳǤ ʢʠʚʢʕʗʑʏʼʔ ʓʝʟʢʦʙʏ ʗ ʠʑʗʤ ʑʟʠʡʏ ʸʔʚʏ ͷ ͷǤͳ ʞʝ ʠʗʠʡʔʛʢ ʏ ʚʏ ʙʏʟʡ ʢʠʚʢʕʗʑʏʼʏ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹͲ ͷǤͳǤͳǤ ʓˑ˓˖˚ˍˑ˅˃ˑːˋ˙˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹͳ ͷǤͳǤʹǤ ʑ˓˔˕ˈ ˋ ˔˃˔˕˃˅ ˇˑ˓˖˚ˍ˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹͳ ͷǤͳǤ͵Ǥ ʙ˖˅ˈ˓ˋ ˊ˃ ˓˃ˊˎˋ˚ˋ˕ˈ ˅˓˔˕ˈ ˇˑ˓˖˚ˍ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹͶ ͷǤͳǤͶǤ ʙ˃˓˕˃ ˇˑ˓˖˚ˍ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹ͸ ͷǤͳǤͷǤ ʓˑ˓˖˚˃ˍ ː˃ ˄˃ˊˋ ˄ˋ˗ˈǦ˔˕ˑˎ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳʹͺ ͷǤͳǤ͸Ǥ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˇˑ˓˖˚ˍ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵Ͳ ʓˑ˓˖˚˃ˍ ˖ ˈϛ˃ˉːˑˏ ˔ˈ˓˅ˋ˔˖ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ʹ ʟ˃˔Ϛ˓ˈˏ˃˰ˈ ˔ϛˑˎ˃ ˊ˃ ˅˓ˈˏˈ ˖˔ˎ˖ˉˋ˅˃˰˃ ϗˑ˓˖˚ˍ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵͵ ʡˈ˘ːˋˍ˃ ˓˃˔Ϛ˓ˈˏ˃˰˃ ϛ˃˰ˋ˓˃ ˋ Ϛ˓ˋϙˑ˓˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵Ͷ ͷǤͳǤ͹Ǥ ʙ˖˅ˈ˓ˋ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ͷ ͷǤͳǤͺǤ ʤˎ˃ˇː˃ ˒˓ˈˇˬˈˎ˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵͸ ʑ˓˔ϛˈ ˘ˎ˃ϗːˋ˘ Ϛ˓ˈϗˬˈˎ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵͸ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˘ˎ˃ϗːˋ˘ Ϛ˓ˈϗˬˈˎ˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ͺ

4

Садржај

ɭʇ ɛɟ ɧɢ ɤɟ

ͷǤͳǤͻǤ ʠ˖˒ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ͺ ʐˋ˔ϛ˓ˈ ˔˖ϚˈǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ͻ ʦˑ˓ϙˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͵ͻ ʜ˃˚ˋːˋ ˖˔ˎ˖ˉˋ˅˃˰˃ ˔˖Ϛˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͲ ͷǤͳǤͳͲǤ ʡˑ˒ˎ˃ ˒˓ˈˇˬˈˎ˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͲ ʡˑϚˎ˃ Ϛ˓ˈϗˬˈˎ˃ ˑϗ ϛˈ˔ϛˈːˋːˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͲ ʡˑϚˎ˃ Ϛ˓ˈϗˬˈˎ˃ ˑϗ Ϛˑ˅˓˱˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͳ ʡˑϚˎ˃ Ϛ˓ˈϗˬˈˎ˃ ˑϗ ˏˈ˔˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͳ ʡˑϚˎ˃ Ϛ˓ˈϗˬˈˎ˃ ˑϗ ˬ˃ˬ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͳ ʡˑϚˎ˃ Ϛ˓ˈϗˬˈˎ˃ ˑϗ ˓ˋϙ˃ ˋ ˓˃ˍˑ˅˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͳ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ϛˑϚˎˋ˘ Ϛ˓ˈϗˬˈˎ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶʹ ͷǤͳǤͳͳǤ ʟˋ˄ˈǡ ˓˃ˍˑ˅ˋǡ ˛ˍˑ˯ˍˈǡ ˏˈˍ˖˛˙ˋǡ ˉ˃˄ˈ ˋ ˒˖ˉˈ˅ˋ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶʹ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˬˈˎ˃ ˑϗ ˓ˋϙ˃ǡ ˓˃ˍˑ˅˃ǡ ˛ˍˑ˯ˍˋǡ ˏˈˍ˖˛˃˙˃ǡ ˉ˃ϙ˃ ˋ Ϛ˖ˉˈ˅˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͶ ͷǤͳǤͳʹǤ ʛˈ˔ː˃ ˬˈˎ˃ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͷ ʞ˓ˋˎˑˊˋ ˋ Ϙ˃˓ːˋϛ˖˓ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶ͹ Ͷ͹ ͷǤͳǤͳ͵Ǥ ʠ˃ˎ˃˕ˈǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͺ Ͷͺ ͷǤͳǤͳͶǤ ʓˈ˔ˈ˓˕ˋ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͺ ʠˎ˃ϛˍ˃ ˬˈˎ˃Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͶͻ ʠˋ˓ˈ˅ˋ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͷͲ ͳͷ ʑˑ˱ˈ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͷͳ ͳͷ ʠʡʟʢʦʜʏ ʡʔʟʛʗʜʝʚʝʒʗʸʏǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳͷ͵ ʡˈ˓ˏˋːˑˎˑϘˋˬ˃ ˖ ˍ˖˅˃˓˔ϛ˅˖ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͸Ͳ

Ɂɚ ɜɨ ɞ

ɡɚ

ʝʞʧʡʏ ʚʗʡʔʟʏʡʢʟʏǤ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͸͵ ʝ˔ϛ˃ˎˋ ˍˑ˓ˋ˛˱ˈːˋ ˏ˃ϛˈ˓ˋˬ˃ˎˋ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ ͳ͸ͷ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ Ǥ

5

Ɂɚ ɜɨ ɞ ɡɚ ɭʇ ɛɟ ɧɢ ɤɟ

Предговор ʒ˓˃ˇˋ˅ˑ ˑ˅ˑˆ ˖˳˄ˈːˋˍ˃ ː˃ˏˈ˰ˈːˑ ˬˈ ˖˚ˈːˋ˙ˋˏ˃ ˕˓ˈ˱ˈˆ ˓˃ˊ˓ˈˇ˃ǡ ˊ˃ ˑ˄˓˃Ǧ ˊˑ˅ːˈ ˒˓ˑ˗ˋˎˈ ˍ˖˅˃˓ ˋ ˒ˑ˔ˎ˃˔˕ˋ˚˃˓ ˊ˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˑ ˕˖˓ˋ˔˕ˋ˚ˍˈ ˛ˍˑˎˈǤ ʏ˖˕ˑ˓ˋ ˔˖ ˑ˄˖˘˅˃˕ˋˎˋ ˙ˈˎˑˍ˖˒ː˖ ː˃˔˕˃˅ː˖ ˏ˃˕ˈ˓ˋˬ˖ ˍˑˬ˃ ˬˈ ˒ˎ˃ːˋ˓˃ː˃ ˊ˃ ˑ˅˃ˬ ˔˕ˈ˒ˈː ˔˕˓˖˚ːˑ˔˕ˋ ˒˓ˈˏ˃ ˇ˃˕ˑˏ ˒ˎ˃ː˖ ˋ ˒˓ˑˆ˓˃ˏ˖ ʛˋːˋ˔˕˃˓˔˕˅˃ ˒˓ˑ˔˅ˈ˕ˈǡ ː˃˖ˍˈ ˋ ˕ˈ˘ːˑˎˑ˛ˍˑˆ ˓˃ˊ˅ˑˬ˃ ˊ˃ ˒˓ˈˇˏˈ˕ ʝ˔ːˑ˅ˈ ˖˔ˎ˖ˉˋ˅˃˰˃Ǥ ˃Ǥ

ɭʇ ɛɟ ɧɢ ɤɟ

ʟ˖ˍˑ˒ˋ˔ ˑ˅ˑˆ ˖˳˄ˈːˋˍ˃ ˬˈ ˊ˃˔˕˖˒˯ˈː ˕˃ˍˑ ˇ˃ ˑ˄˖˘˅˃˕˃ ˇˑ˔˕ˋˆː˖˱˃ ː˃Ǧ ˃ ː˃˃Ǧ ˒˓ˈˇːˋ˘ ˈ˅˓ˑ˒˔ˍˋ˘ ˊˈˏ˃˯˃ ː˃ ˒ˎ˃ː˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ˘ ˖˔ˎ˖ˆ˃Ǥ ʛ˃˕ˈ˓ˋˬ˃ ˃˕ˈ˓ˋˬ˃ ˈ˓ˋˬ˃ ˑ˅ˑˆ ˓˖ˍˑ˒ˋ˔˃ ˬˈ ˒˓ˋˎ˃ˆˑ˥ˈː˃ ˔˕ˈ˒ˈː˖ ˔˕˓˖˚ːˑ˔˕ˋ ˋ ˏˑˆ˖˱ːˑ˔˕ˋˏ˃ ˔˃ˏˋ˘ ˋˏ˃ ˔˃ˏˋ˘ ˃ ˔˃ˏˋ˘ ˖˚ˈːˋˍ˃Ǥ

ʖ˃˘˅˃˯˖ˬˈˏˑ ˔ˈ ˓ˈ˙ˈːˊˈː˕ˋˏ˃ ˋ ˒˓ˑ˗ˈ˔ˑ˓ˋˏ˃ ˍˑˬˋ ˒˓ˈˇ˃ˬ˖ ˑ˅˃ˬ ˒˓ˈˇˏˈ˕ ˇ˃ˬ˖ ˑ˅˃ˬ ˒˓ ˇ˃ˬ˖ ˑ˅˃ˬ ˒˓ˈˇˏ ˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋˏ ˛ˍˑˎ˃ˏ˃ǡ ˛˕ˑ ˔˖ ː˃ˏ ˔˅ˑˬˋˏ ˔˖ˆˈ˔˕ˋˬ˃ˏ˃ ˒ˑˏˑˆˎˋ ˑˍˑ ˕ˋˬ˃ˏ˃ ˒ˑˏˑˆˎ ˬ˃ˏ˃ ˒ˑˏˑ ˒ˋ˔˃˰˃ ˑ˅ˑˆ ˖˳˄ˈːˋˍ˃Ǥ

ʏ˖˕ˑ˓ˋ

Ɂɚ ɜɨ ɞ

ɡɚ

ʐˈˑˆ˓˃ˇǡ ˬ˃ː˖˃˓ ʹͲͳͷǤ ˆˑˇˋːˈ

7

ОСНОВИ УСЛУЖИВАЊА

8

1. ПОЈМовне основе УСЛУЖИВАЊА

1. ПОЈМОВНЕ ОСНОВЕ УСЛУЖИВАЊА ʥˋ˯ˈ˅ˋ ˑ˅ˑˆ ˒ˑˆˎ˃˅˯˃ ˔˖ǣ Ȉ ˖˒ˑˊː˃˅˃˰ˈ ˖˚ˈːˋˍ˃ ˔ ˒˓ˈˇˏˈ˕ˑˏǡ ˖ˎˑˆˑˏ ˋ ˊː˃˚˃ˬˈˏ ˖˔ˎ˖ˉˋ˅˃˰˃ǡ ˖˔ˎ˖ˉˋ˅˃ ˋː˅ˈː˕˃˓ˑˏ ˋ ˑ˒˓ˈˏˑˏǡ ː˃ˏˈ˛˕˃ˬˈˏ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈǢǢ Ȉ ˖˒ˑˊː˃˅˃˰ˈ ˔˃ ˓˃ˇːˋˏ ˑˇˈ˯ˈ˰ˋˏ˃ ˋ ˗˖ːˍ˙ˋˑː˃ˎːˑˏ ˒ˑ˅ˈˊ˃ːˑ˛˱˖Ǥ ˑˏ ˒ˑ˅ˈˊ

9

Ɂɚ ɜɨ ɞ ɡɚ ɭʇ ɛɟ ɧɢ ɤɟ

1.1. Појам, улога и задаци услуживања

ͳǤͳǤͳǤ ʞˑˬ˃ˏ ˋ ˖ˎˑˆ˃ ˖˔ˎ˖ˉˋ˅˃˰˃

ɭʇ ɛɟ ɧɢ ɤɟ

ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˔ˈ ˇˈ˗ˋːˋ˛ˈ ˍ˃ˑ ˋː˕ˈˆ˓˃ˎːˋ ˇˈˑ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˈ ˇˈˎ˃˕ːˑ˔˕ˋǡ ˍˑˬˋ ˒˓˅ˈː˔˕˅ˈːˑ ˑ˄ˈˊ˄ˈ˥˖ˬˈ ˊ˃ˇˑ˅ˑ˯ˈ˰ˈ ˒ˑ˕˓ˈ˄˃ ˆˑ˔˕ˋˬ˖ ˖ ˋ˔˘˓˃ːˋǡ ˒ˋ˱˖ ˖ ˋ ˇ˓˖ˆˋˏ ˖˔ˎ˖ˆ˃ˏ˃ ˍˑˬˈ ˒ˑ˄ˑ˯˛˃˅˃ˬ˖ ˔˃ˇ˓ˉ˃ˬ ˄ˑ˓˃˅ˍ˃ ˖ ˖ˆˑ˔˕ˋ˕ˈ˯ ˔ˍˋˏ ˑ˄ˬˈˍ˕ˋˏ˃ ˋ ˑˇˆˑ˅˃˓˃ˬ˖ ˊ˃˘˕ˈ˅ˋˏ˃ ˕˓˃ˉ˰ˈǤ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˬˈ ˅ˈ˛˕ˋː˃ ˒˓ˑˇ˃ˬˈ ˍˑːˊ˖ˏ˃˙ˋˬ˃ ˬˈˎ˃ ˋ ˒ˋ˱˃ ː˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ ˔˕ˋ˕ˈ˯˔ˍˋ ˋ˕ˈ˯˔ˍˋ ː˃˚ˋːǤ ʝːˑ ˬˈ ː˃˔˕˃ˎˑ ː˃ ˑˇ˓ˈ˥ˈːˑˏ ˔˕ˈ˒ˈː˖ ˓˃ˊ˅ˑˬ˃ ˇ˓˖˛˕˅ˈːˋ˘ ˑˇːˑ˔˃ǡ ˅ˈːˋ˘ ˑˇːˑ˔˃ǡ ˋ˘ ˑˇːˑ ˍ˃ˇ˃ ˔ˈ ˬ˃˅ˋˎ˃ ˒ˑ˕˓ˈ˄˃ ˊ˃ ˰ˋˏǤ ʞ˓˃˕ˈ˱ˋ ˓˃ˊ˅ˑˬ ː˃˖ˍˈ ȋ˕ˈ˘ːˋˍˈ ˋ ˕ˈ˘ːˑˎˑǦ ːˋˍˈ ˋ ˕ˈ˘ːˑˎˑ ˍˈ ˋ ˕ˈ˘ː ˆˋˬˈȌ ˋ ˇ˓˖˛˕˅ˈːˋ˘ ˑˇːˑ˔˃ǡ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˬˈǡ ˖ ˉˈ˯ˋ ˇ˃ ˑˇˆˑ˅ˑ˓ˋ ː˃˓˃˔ˎˋˏ ˇˆˑ˅ˑ˓ˋ ː˃ ˇˆˑ˅ˑ˓ˋ ː˃˓˃˔ ˒ˑ˕˓ˈ˄˃ˏ˃ǡ ˒ˑ˔˕˃ˎˑ ˓˃ˊːˑ˅˓˔ːˋˬˈ ˋ ˔˒ˈ˙ˋˬ˃ˎˋˊˑ˅˃ːˋˬˈ ˊ˃ ˑˇ˓ˈ˥ˈːˈ ˅˓˔˕ˈ ˋˬˈ ˊ˃ ˑˇ˓ˈ˥ˈː ˊ˃ ˑˇ˓ ˍˑ˓ˋ˔ːˋˍ˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ˘ ˖˔ˎ˖ˆ˃Ǥ

Ɂɚ ɜɨ ɞ

ɡɚ

ʢˎˑˆ˃ ˖˔ˎ˖ˉˋ˅˃˰˃ ˬˈ ˇ˃ ˔ˈ ˆˑ˔˕˖ ȋ˔ˈˆˏˈː˕˖ ˕˓˃ˉ˰ˈȌ ˑˏˑˆ˖˱ˋ ˘ˋˆˋˬˈː˔ˍˑǡ ˉ˰ˈȌ ˑˏˑˆ˖˱ ˰ˈȌ ˑˏˑˆ˖ ˍ˖ˎ˕˖˓ːˑ ˋ ˔˓˃ˊˏˈ˓ːˑ ˎ˃ˍˑ ˍˑːˊ˖ˏˋ˓˃˰ˈ ˘˓˃ːˈ ˋ ˒ˋ˱˃ ː˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ ˃ːˈ ˒ˋ˱˃ ː ˃ːˈ ˋ˱˃ ː˃˚ˋːǤ ʡˑ ˔˖ ˓˃ˇ˰ˈ ˋ ˒ˑ˔˕˖˒˙ˋ ˍˑˬˈ ˖˔ˎ˖ˉːˑ ˑ˔ˑ˄˯ˈ ˏˑ˓˃ ˖˚ˋːˋ˕ˋ ˇ˃ ˄ˋ ːˑ ˑ˔ˑ˄˯ ˒˓˃˅ˋˎːˑǡ ˄˓ˊˑ ˋ ˔ˋˆ˖˓ːˑ ˏˑˆˎˑ ˖˔ˎ˖ˉˋ˕ˋ ˆˑ˔˕ˈ ˒ˑ˓˖˚ˈːˋˏ ˍˑːˊ˖ˏ˃Ǧ ˋ˕ˋ ˆˑ˔˕ ˙ˋˬ˃ˏ˃ ˬˈˎ˃ ˋ ˒ˋ˱˃Ǥ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˊ˃˅ˋ˔ˋ ˑˇ ˔˕˓˖˚ːˑ˔˕ˋ ˋ ˑ˄˖˚ˈːˑ˔˕ˋ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃ǡ ˒˓ˋˏˈǦ ˔˕ˋ ˋ ˑ˄˖˚ˈː ˋ ˋ ˑ˄˖˚ˈː ːˈ ˅ˈ˛˕ˋː˃ ˋ ˕ˈ˘ːˋˍˈ ˒ˑ˔ˎˑ˅˃˰˃Ǥ ʖ˃˕ˑ ˔ˈ ˑ˅˃ ˅ˈ˛˕ˋː˃ ˏˑ˓˃ ˑ˄˃˅˯˃˕ˋ ˒ˑ ˑ˅˃˰˃Ǥ ʖ˃˕ˑ ˔ˈ ˰˃Ǥ ʖ˃˕ˑ ˔ ˖˔˕˃˯ˈːˋˏ ˔˕˃ːˇ˃˓ˇˋˏ˃ ˋ ˒˓˃˅ˋˎˋˏ˃Ǥ ʡ˃ˍˑ ˔ˈ ˒ˑ˔˕ˋˉˈ ˄˓ˊˑ ˋ ˈ˗ˋˍ˃˔ːˑ ˋ ˒˓˃˅ˋˎˋˏ˃ ˓˃˅ˋˎˋˏ ˒ˑ˔ˎˑ˅˃˰ˈǡ ˓˃˙ˋˑː˃ˎː˃ ˖˒ˑ˕˓ˈ˄˃ ˏ˃˕ˈ˓ˋˬ˃ˎ˃ǡ ˋː˅ˈː˕˃˓˃ ˋ ˅˓ˈˏˈː˃Ǥ ː˃ ˖˒ˑ˕˓ˈ˄˃ ː˃ ˖˒ˑ˕˓ˈ˄˃ ˏ ʒˑ˔˕ ˏˑ˓˃ ˖˅ˈˍ ˄ˋ˕ˋ ˖ ˙ˈː˕˓˖ ˒˃ˉ˰ˈ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃Ǥ ʞˑː˃˛˃˰ˈ ˋ ˒ˑǦ ˋ ˖ ˙ˈː˕˓˖ ˒ ˖ ˙ˈː˕˓˖ ˍ˓ˈ˕ˋ ˑ˅ˑˆ ˑ˔ˑ˄˯˃ ːˈ ˔ˏˈˬ˖ ˑˏˈ˕˃˕ˋ ˆˑ˔˕˃ǡ ːˋ˕ˋ ˆ˃ ˖ˊːˈˏˋ˓˃˅˃˕ˋǡ ˅ˈ˱ ˆ˃ ˔ˏˈˬ˖ ˑ ˏˈˬ˖ ˖ ˔ˍˎ˃ˇ˖ ˔˃ ˰ˈˆˑ˅ˑˏ ˉˈ˯ˑˏǡ ˍ˖ˎ˕˖˓ːˑǡ ˄˓ˊˑ ˋ ˕ˋ˘ˑ ˖˔ˎ˖ˉˋ˕ˋǤ

ͳǤͳǤʹǤ ʟ˃ˊ˅ˑˬ ˖˔ˎ˖ˉˋ˅˃˰˃ ʠˏ˃˕˓˃ ˔ˈ ˇ˃ ˬˈ ˖˔ˎ˖ˉˋ˅˃˰ˈ ː˃˔˕˃ˎˑ ˋ ˓˃ˊ˅ˋˬ˃ˎˑ ˔ˈ ˕ˑˍˑˏ ˚ˋ˕˃˅ˑˆ ˋ˔˕ˑǦ ˓ˋˬ˔ˍˑˆ ˓˃ˊˇˑ˄˯˃ǡ ˖˒ˑ˓ˈˇˑ ˔˃ ˈˍˑːˑˏ˔ˍˋˏ ˋ ˇ˓˖˛˕˅ˈːˋˏ ˊ˄ˋ˅˃˰ˋˏ˃Ǥ ʞˑ˚ˈ˙ˋ ˓˃ˊ˅ˑˬ˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˃ ˔ˈˉ˖ ˇ˃ˎˈˍˑ ˖ ˒˓ˑ˛ˎˑ˔˕ǡ ˬˑ˛ ˖ ˒˓˅ˑ˄ˋ˕ːˑˬ ˊ˃ˬˈˇːˋ˙ˋǤ ʠ˃˅˓ˈˏˈːˋ ˖˔ˎˑ˅ˋ ˒˓ˋ˅˓ˈ˥ˋ˅˃˰˃ ˖˄˓ˊ˃˅˃ˬ˖ ˓˃ˊ˅ˑˬ ˔˅ˋ˘ ˇˈǦ ˎ˃˕ːˑ˔˕ˋ ˋ ˖˕ˋ˚˖ ː˃ ˒ˑ˅ˈ˱˃˰ˈ ˉˋ˅ˑ˕ːˑˆ ˋ ˇ˓˖˛˕˅ˈːˑˆ ˔˕˃ːˇ˃˓ˇ˃ ˯˖ˇˋǤ ʟ˃˔˕ ˔˕˃ːˇ˃˓ˇ˃ ˒ˑ˅ˈ˱˃˅˃ ˒ˑ˕˓ˈ˄ˈ ˯˖ˇˋ ˊ˃ ˍˑ˓ˋ˛˱ˈ˰ˈˏ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ˘ ˖˔Ǧ ˎ˖ˆ˃ ˖ ˔˅ˋˏ ˑːˋˏ ˔ˎ˖˚˃ˬˈ˅ˋˏ˃ ˍ˃ˇ˃ ˑːˋ ˒ˑˇ˓˃ˊ˖ˏˈ˅˃ˬ˖ ˑˇ˓ˈ˥ˈː˃ ˍ˓ˈ˕˃˰˃

11

ОСНОВИ УСЛУЖИВАЊА

ȋ˓ˈˍ˓ˈ˃˕ˋ˅ː˃ǡ ˍ˖ˎ˕˖˓ː˃ǡ ˋˊˎˈ˕ːˋ˚ˍ˃ǡ ˈˍ˔ˍ˖˓ˊˋˑː˃ǡ ˒ˑ˔ˎˑ˅ː˃ ˋ ˒˓ˑ˔ˎ˃˅ˈ ˔˅ˈ˚˃ːˋ˘ ˇˑˆ˃˥˃ˬ˃ȌǤ ʖ˃ˇˑ˅ˑ˯ˈ˰ˈˏ ː˃˅ˈˇˈːˋ˘ ˒ˑ˕˓ˈ˄˃ ˖ ˑˇˆˑ˅˃˓˃ˬ˖˱ˈˏ ˍ˅˃ː˕ˋ˕ˈ˕˖ ˋ ˍ˅˃Ǧ ˎˋ˕ˈ˕˖ǡ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˍ˃ˑ ˔ˈˆˏˈː˕ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˃ ˋ˔˒˖˰˃˅˃ ˔˅ˑˬ˖ ˔˅˓˘˖ ˒ˑ˔ˎˑ˅˃˰˃ ˋ ˑ˔˕˅˃˓˖ˬˈ ˔˅ˑˬˈ ˊ˃ˇ˃˕ˍˈǤ ʟ˃ˊ˅ˑˬ ˔˃˅˓ˈˏˈːˑˆ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˃ ˄ˋˑ ˬˈ ˖˔ˎˑ˅˯ˈː ˇˈˎˑ˅˃˰ˈˏ ˅ˋ˛ˈ ˗˃ˍǦ ˕ˑ˓˃ǡ ˏˈ˥˖ ˍˑˬˋˏ˃ ˔˖ ː˃ˬ˅˃ˉːˋˬˋ ˓˃ˊ˅ˑˬˋǣ ȉ ˒˓ˑˋˊ˅ˑˇːˋ˘ ˔ː˃ˆ˃ ˋ ˒˓ˑˋˊ˅ˑˇːˋ˘ ˑˇːˑ˔˃Ǣ ȉ ˔˃ˑ˄˓˃˱˃ˬ˃Ǣ ȉ ˋ ˑˏ˃˔ˑ˅˯˃˅˃˰ˈ ˕˖˓ˋˊˏ˃Ǣ ȉ ˃ˆ˓ˑˋːˇ˖˔˕˓ˋˬ˔ˍˑˆ ˍˑˏ˒ˎˈˍ˔˃ ˋ ˇ˓˖ˆˋ˘ ˇˈˎ˃˕ːˑ˔˕ˋǤ

ɭʇ ɛɟ ɧɢ ɤɟ

ʢˆˑ˔˕ˋ˕ˈ˯˔˕˅ˑ ˒ˑ˔ˎ˖ˬˈ ˒ˑ ː˃ˬ˔˃˅˓ˈˏˈːˋˬˋˏ ˇ˃ː˃˔ ˒˓ˋˊː˃˕ˋˏ ˒˓ˋː˙ˋǦ ˃ː ˒ˋˏ˃ ˋ ˏˈ˕ˑˇ˃ˏ˃ǡ ˏˈ˥˖˕ˋˏǡ ˋ ˇ˃ː˃˔ǡ ˍ˃ˑ ˋ ˓˃ːˋˬˈǡ ːˈ ˏˑˉˈ ˔ˈ ˊ˃ˏˋ˔ˎˋ˕ˋ ˃ːˋˬˈǡ ː ˋˬˈǡ ː ˰ˈˆˑ˅ˑ ˗˖ːˍ˙ˋˑːˋ˔˃˰ˈ ˄ˈˊ ˒ˑ˅ˈˊ˃ːˑ˔˕ˋ ˔˃ ˕˓ˆˑ˅ˋːˑˏǡ ˍˑˏ˖ː˃ˎːˑˏ ˋːǦ ˔˃ ˕˓ˆˑ˅ˋːˑ ˕˓ˆˑ˅ˋː ˗˓˃˔˕˓˖ˍ˕˖˓ˑˏǡ ˊ˃ː˃˕˔˕˅ˑˏǡ ˕˖˓ˋ˔˕ˋ˚ˍˋˏ ˃ˆˈː˙ˋˬ˃ˏ˃ǡ ˗ˋː˃ː˔ˋˬ˔ˍˋˏ ˚ˍˋˏ ˃ˆˈː˙ˋˬ ˋˏ ˃ˆˈː˙ ˋː˔˕ˋ˕˖˙ˋˬ˃ˏ˃ǡ ˑ˔ˋˆ˖˓˃˅˃ˬ˖˱ˋˏ ˖˔˕˃ːˑ˅˃ˏ˃ ˋ ˇ˓˖ˆˋˏ ˇˈˎ˃˕ːˑ˔˕ˋˏ˃Ǥ ˃ːˑ˅˃ˏ˃ ˋ ˇ˓˖ ˑ˅˃ˏ˃ ˋ ˇ ʛˋ˔ˋˬ˃ ˖˔ˎ˖ˉˋ˅˃˰˃ ːˋˬˈ ˔˃ˏˑ ˖ ˕ˑˏˈ ˇ˃ ˖ ˔˅ˑˬˋˏ ˑ˄ˬˈˍ˕ˋˏ˃ ˒ˑː˖ˇˋ ˋ˔˘˓˃Ǧ ˕ˑˏˈ ˇ˃ ˖ ˔˅ˑˬˋ ˈ ˇ˃ ˖ ˔˅ˑ ː˖ ˋ ˒ˋ˱ˈ ˖ ˑˆ˓ˑˏːˑˏ ˍ˅˃ː˕ˋ˕ˈ˕˖ ˋ ˍ˅˃ˎˋ˕ˈ˕˖ ˅ˈ˱ ˇ˃ ˒ˑː˖ˇˋ ˋ ˆˑ˔˕ˑ˒˓ˋˏǦ ˈ˕˖ ˋ ˍ˅˃ˎˋ ˈ˕˖ ˋ ˍ˅˃ˎˋ˕ˈ˕ ˔˕˅ˑǤ ʡˑ ˔˖ ˇ˅ˈ ˔˕˓˃ːˈ ˬˈˇːˑˆ ːˑ˅˚ˋ˱˃Ǥ ˑˆ ːˑ˅˚ˋ˱˃Ǥ ːˑ˅˚ˋ˱˃Ǥ ʟˈˊ˖ˎ˕˃˕ ˔˅˃ˍˑˆ ˓˃ˇ˃ ˕˓ˈ˄˃ˎˑ ˄ˋ ˇ˃ ˊ˃ˇˑ˅ˑ˯ˋ ːˈ ˔˃ˏˑ ˏ˃˕ˈ˓ˋˬ˃ˎːˈ ˅ˈ˱ ˕˓ˈ˄˃ˎˑ ˄ˋ ˇ˃ ˄˃ˎˑ ˄ˋ ˇ ˋ ˒˔ˋ˘ˑˎˑ˛ˍˈ ˒ˑ˕˓ˈ˄ˈǤ ʝ˅ˈ ˒ˑ˔ˎˈˇ˰ˈ ˊ˃ˇˑ˅ˑ˯˃˅˃ˬ˖ ˔ˈ ˎˈ˒ˋˏ ˋˊˆˎˈˇˑˏǡ ˄ˈǤ ʝ˅ˈ ˒ˑ˔ˎˈˇ Ǥ ʝ˅ˈ ˒ˑ˔ ˖˓ˈˇːˑˏ ˑˇˈ˱ˑˏ ˋ ː˃ˇ˃˔˅ˈǡ ˎˈ˒ˋˏ ˋ ˯˖˄˃ˊːˋˏ ˒ˑː˃˛˃˰ˈˏǤ ˃˔˅ˈǡ ˃˔˅ˈǡ ˎˈ˒

Ɂɚ ɜɨ ɞ

ɡɚ

ʒˑ˔˕ˋ ˏˑ˓˃ˬ˖ ˋˏ˃˕ˋ ˖˕ˋ˔˃ˍ ˇ˃ ˔ˈ ˏˑˆ˖ ˖ ˔˅˃ˍˑ ˇˑ˄˃ ˑ˄˓˃˕ˋ˕ˋ ˄ˋˎˑ ˍˑˏˈ ˃˕ˋ ˖˕ˋ ˕ˋ ˖˕ˋ ˍ ˑˇ ˑ˔ˑ˄˯˃ ˔˃ ˔˅ˑˬˋˏ ˊ˃˘˕ˈ˅ˑˏ ˋˎˋ ˏˑˎ˄ˑˏ ˋ ˇ˃ ˱ˈ ˋˏ ˔ˈ ˖ˇˑ˅ˑ˯ˋ˕ˋ ː˃ ˔˅ˑˬˋˏ ˊ˃ ˅ˑˬˋˏ ˊ˃ ː˃ˬ˄ˑ˯ˋ ˏˑˆ˖˱ˋ ː˃˚ˋːǤ ˏˑˆ˖˱ ˑˆ˖ ˋ ː˃˚ ː˃˚

ͳǤͳǤ͵Ǥ ʖ˃ˇ˃˙ˋ ˖˔ˎ˖ˉˋ˅˃˰˃ ˍ˃ˑ ˅ˈ˛˕ˋːˈ ͳǤͳǤ͵Ǥ ͳǤͳǤ͵Ǥ ʖ˃ ʝ˔ːˑ˅ ʝ˔ːˑ˅ːˋ ˊ˃ˇ˃˕˃ˍ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˃ǡ ˃ ˕ˋˏˈ ˋ ˖˔ˎ˖ˉˋ˅˃˰˃ǡ ˔˃˔˕ˑˬˋ ˔ˈ ˖ ˑ˄ˈǦ ʝ˔ː ˊˊ˄ˈ˥ˋ˅˃˰˖ ˔˕˃ˎːˑˆ ˗˖ːˍ˙ˋˑːˋ˔˃˰˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ˘ ˑ˄ˬˈˍ˃˕˃ ˖ ˔ˍˎ˃ˇ˖ ˔˃ ˊ˄ˈ ˰ˋ˘ˑ˅ˋˏ ˒ˑ˔ˎˑ˅ːˋˏ ˏˑˆ˖˱ːˑ˔˕ˋˏ˃ǡ ˔ ˬˈˇːˈ ˔˕˓˃ːˈǡ ˋ ˊ˃ˇˑ˅ˑ˯ˈ˰˖ ˒ˑ˕˓ˈ˄˃ ˑˇ˓ˈ˥ˈːˋ˘ ˔ˈˆˏˈː˃˕˃ ˕˓˃ˉ˰ˈ ȋ˒ˑˬˈˇˋː˃˙˃ ˋ ˆ˓˖˒˃Ȍ ˊ˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋˏ ˖˔ˎ˖ˆ˃ˏ˃ǡ ˔ ˇ˓˖ˆˈ ˔˕˓˃ːˈǤ ʢ˔ˎ˖ˉˋ˅˃˰ˈ ˖ ˛ˋ˓ˈˏ ˊː˃˚ˈ˰˖ ˊ˃˘˕ˈ˅˃ ˔˅ˈˑ˄˖˘˅˃˕ːˑ ˒ˑˊː˃˅˃˰ˈ ˔˅ˋ˘ ˒ˑ˔ˎˑ˅˃ ˍˑˬˈ ˖˔ˎ˖ˉːˑ ˑ˔ˑ˄˯ˈ ˏˑ˓˃ ˒˓ˈ˕˘ˑˇːˑ ˇ˃ ˑ˄˃˅ˋ ˇ˃ ˄ˋ ˒˓˖ˉˋˎˑ ˍ˅˃ˎˋ˕ˈ˕ː˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍ˖ ˖˔ˎ˖ˆ˖Ǥ ʠ˃˅˓ˈˏˈːˑ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˋˏ˃ ˄˓ˑˬːˈ ˊ˃Ǧ ˇ˃˕ˍˈ ˍˑˬˈ ˄ˋ ˕˓ˈ˄˃ˎˑ ˇ˃ ˑ˔˕˅˃˓ˋ ˖ ː˃˔˕˃ˎˑˏ ˒˓ˑ˙ˈ˔˖Ǥ ʡˑ ˔˖ǣ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˔˅ˋ˘ ˅˓˔˕˃ ˑ˄ˬˈˍ˃˕˃ ˖ ˍˑˬˋˏ˃ ˔ˈ ˒˓˖ˉ˃ˬ˖ ˖˔ˎ˖ˆˈ ˘˓˃ːˈ ˋ ˒ˋ˱˃ ː˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ ː˃˚ˋːǢ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˔˅ˋ˘ ˅˓˔˕˃ ˖˓ˈ˥˃ˬ˃ǡ ˑ˒˓ˈˏˈ ˋ ˋː˅ˈː˕˃˓˃ ˍˑˬˋ ˔ˈ ˍˑ˓ˋ˔˕ˈ ˖ ˕ˑˍ˖ ˖˔ˎ˖ˉˋ˅˃˰˃ ˘˓˃ːˈ ˋ ˒ˋ˱˃Ǣ

12

1.1. Појам, улога и задаци услуживања

ɭʇ ɛɟ ɧɢ ɤɟ

ȉ ˖˒ˑˊː˃˅˃˰ˈ ˔˕˓˖ˍ˕˖˓ˈ ˋ ˗˖ːˍ˙ˋˬˈ ˔˅ˋ˘ ˑˇˈ˯ˈ˰˃ ˊ˃ ˒˓ˋ˒˓ˈˏ˖ǡ ˒˓ˑǦ ˋˊ˅ˑˇ˰˖ ˋ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˍˑːˊ˖ˏ˃˙ˋˬ˃ ˬˈˎ˃ ˋ ˒ˋ˱˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ˘ ˑ˄ˬˈˍ˃˕˃ ˊ˃ ˕˖ ː˃ˏˈː˖Ǣ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˔˃ ˑ˓ˆ˃ːˋˊ˃˙ˋˬˑˏ ˓˃ˇ˃ ˖˔ˎ˖ˉˋ˅˃˰˃ ˋ ˔˕˓˖ˍ˕˖˓ˑˏ ˓˃ˇǦ ːˋ˘ ˒ˑˊˋ˙ˋˬ˃Ǣ ȉ ˑ˔˒ˑ˔ˑ˄˯˃˅˃˰ˈ ˊ˃ ˒˓˃˅ˋˎːˑ ˍˑ˓ˋ˛˱ˈ˰ˈ ˋ ˓˖ˍˑ˅˃˰ˈ ˖˓ˈ˥˃ˬˋˏ˃ǡ ˑ˒˓ˈˏˑˏ ˋ ˋː˅ˈː˕˃˓ˑˏ ˊ˃ ˖˔ˎ˖ˉˋ˅˃˰ˈǢ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˏˈ˓˃ ˘ˋˆˋˬˈː˔ˍˑǦ˕ˈ˘ːˋ˚ˍˈ ˋ ˔˃ːˋ˕˃˓ːˈ ˊ˃˛˕ˋ˕ˈǢ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˇ˖ˉːˑ˔˕ˋ ˋ ˓˃ˇːˋ˘ ˊ˃ˇ˃˕˃ˍ˃ ˖˔ˎ˖ˉːˑˆ ˑ˔ˑ˄˯˃Ǣ ȉ ˖˒ˑˊː˃˅˃˰ˈ ˕ˈ˓ˏˋːˑˎˑˆˋˬˈ ˋ ˔˕˓˖˚ːˋ˘ ˋˊ˓˃ˊ˃ ˖ ˖ˆˑ˔˕ˋ˕ˈ˯˔˕˅˖Ǣ ȉ ˑ˄ˎˋˍˑ˅˃˰ˈ ˬˈˎˑ˅ːˋˍ˃ ˋ ˇ˓˖ˆˋ˘ ˒ˋ˔ˏˈːˋ˘ ˒ˑː˖ˇ˃ ˬˈˎ˃ ˋ ˒ˋ˱˃Ǣ ȉ ˒ˑˊː˃˅˃˰ˈ ˔ˋ˔˕ˈˏ˃ ˔˅ˋ˘ ˅˓˔˕˃ ˒ˋ˱˃ ˋ ː˃˚ˋː˃ ˒˓ˋ˒˓ˈˏ˃˰˃ǡ ˓˃Ǧ ˊ˅ˋˬ˃˰ˈ ˔ˏˋ˔ˎ˃ ˊ˃ ˎˈ˒ ˋˊˆˎˈˇ ˋ ˍ˖ˎ˕˖˓ːˑ ˍˑˏ˖ːˋ˙ˋ˓˃˰ˈǢ ȉ ˒ˑˊː˃˅˃˰ˈ ˔ˋ˔˕ˈˏ˃ ˋ ː˃˚ˋː˃ ˖˔ˎ˖ˉˋ˅˃˰˃Ǣ ȉ ˓˃ˊ˅ˋˬ˃˰ˈ ˓˃ˇːˋ˘ ː˃˅ˋˍ˃Ǣ ȉ ˑ˔˒ˑ˔ˑ˄˯˃˅˃˰ˈ ˊ˃ ˔˃ˏˑ˔˕˃ˎ˃ː ˓˃ˇ ː˃ ˓˃ˇːˑˏ ˏˈ˔˕˖Ǣ ȉ ˖˚ˈ˰ˈ ˔˕˓˃ːˋ˘ ˬˈˊˋˍ˃Ǣ ȉ ˑ˔˒ˑ˔ˑ˄˯˃˅˃˰ˈ ˊ˃ ˍˑ˓ˋ˛˱ˈ˰ˈ ˔˕˓˖˚ːˈ ˎˋ˕ˈ˓˃˕˖˓ˈǤ ˕˖˓ˈǤ ˖˓ˈǤ

ɡɚ

ʞ˓ˑ˅ˈ˓ˋ˕ˈ ˔˅ˑˬˈ ˊː˃˰ˈ ͳǤ ʙ˃ˍˑ ˔ˈ ˇˈ˗ˋːˋ˛ˈ ˖˔ˎ˖ˉˋ˅˃˰ˈǫ

Ɂɚ ɜɨ ɞ

ʹǤ ʝ˄ˬ˃˔ːˋ˕ˈ ˅ˈ˛˕ˋː˖ ˒˓ˑˇ˃ˬˈ ˬˈˎ˃ ˋ ˒ˋ˱˃ ː˃ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˋ ː˃˚ˋːǤ ˈˎ˃ ˋ ˒ ˃ ˋ ˱˃ ː ˱˃ ː ͵Ǥ ʙ˃ˍˑ ˔ˈ ˒ˑ˔˕ˋˉˈ ˄˓ˊˑ ˋ ˈ˗ˋˍ˃˔ːˑ ˒ˑ˔ˎˑ˅˃˰ˈǫ ˗ˋˍ˃˔ːˑ ˒ˑ˔ˎ ˍ˃˔ːˑ ˒ˑ˔ˎ ͶǤ ʙˑˬˋ ˬˈ ˑ˔ːˑ˅ːˋ ˊ˃ˇ˃˕˃ˍ ˖ˆˑ˔˕ˋ˕ˈ˯˔ˍˑˆ ˖˔ˎ˖ˉˋ˅˃˰˃ǫ ˃ˍ ˖ˆˑ˔˕ˋ˕ˈ˯ ˖ˆˑ˔˕ˋ˕ˈ˯ ͷǤ ʙ˃ˇ˃ ˔ˈ ˬ˃˅ˋˎ˃ ˒ˑ˕˓ˈ˄˃ ˊ˃ ˔˃˅˓ˈˏˈːˋˏ ˖˔ˎ˖ˉˋ˅˃˰ˈˏǫ ˕˓ˈ˄˃ ˊ˃ ˔˃˅˓ˈ ˄˃ ˊ˃ ˔˃˅ ͸Ǥ ʠ˃˅˓ˈˏˈːˑ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˋˏ˃ ˄˓ˑˬːˈ ˊ˃ˇ˃˕ˍˈ ˍˑˬˈ ˄ˋ ˕˓ˈ˄˃ˎˑ ˇ˃ ˑ˔˕˅˃˓ˋ ˖ ː˃˔˕˃ˎˑˏ ˖ˉˋ˅˃˰ˈ ˋˏ ˉˋ˅˃˰ˈ ˋ ˒˓ˑ˙ˈ˔˖ǡ ˍˑˬˋ ˔˖ ˕ˑ ˊ˃ˇ˃˙ˋǫ ˕ˑ ˊ˃ˇ˃˙ ˊ˃ˇ ͹Ǥ ʓ˃ ˎˋ ˬˈ ˒ˑ˕˓ˈ˄ːˑ ˖˚ˈ˰ˈ ˔˕˓˃ːˋ˘ ˬˈˊˋˍ˃ǫ ͺǤ ʓ˃ ˎˋ ˖˔ˎ˖ˉˋ˅˃˰ˈ ˓˃ˊ˅ˋˬ˃ ˓˃ˇː˖ ː˃˅ˋˍ˖ǫ ʝ˄ˬ˃˔ːˋ˕ˈ ˍ˃ˍˑǤ

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