When the team at Gibbs Hardware realized growing the business might require a change in direction, they partnered with Orgill and Orgill delivered.
From providing strategic guidance with long-term growth plans to helping the store save $80,000 in freight costs in just one year, the benefits Orgill brought to the table were apparent to the Gibbs team from day one!
Discover what Orgill can do for your business at Orgill.com/opportunity
“They showed us a better path, and it paid off Orgill didn’t just save us money—they worked with us to fit how we do business.”
C.C. Gibbs Owner of Gibbs Hardware Grayson, Kentucky
ADVERTISERS INDEX
What Store Managers Are Saying
“The team could not stop raving about how fast it is to put away the order! It was so seamless and organized. Everyone who helped put it away came up to me to express their astonishment at the efficiency!”
Substantial weekly time savings equals significant annual labor cost reductions
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EBy Doug Donaldson
Stars of the Show: Honoring the 2025 Beacon Award Winners
very year, the Beacon Awards celebrate some of the most remarkable stories in the independent hardware and home improvement industry. And yet, standing onstage at the Independent Home Improvement (IHI) Conference in Orlando, Florida, this year, watching these retailers receive their awards, I was reminded that the true heart of this event isn’t in the applause or the bright lights. It’s in the grit, the passion and the sheer creativity of the people behind these businesses.
This year’s winners were nothing short of inspiring. As each shared their stories, one thing became clear: The Beacon Awards aren’t just about business success. They shine a light on perseverance, innovation and community—qualities that define the very best of independent retail.
Take Peter Grebeck of Peter’s True Value . Although he has Parkinson’s disease, Peter continues to work the floor at his Milford, Michigan, store—greeting customers, solving problems and inspiring his team by example. Personal connection matters, and Peter’s determination to stay present—to keep building relationships with his customers and community—embodies the resilience
that keeps independent hardware retail thriving. His story isn’t just about overcoming a diagnosis; it’s about redefining what leadership looks like when challenges come knocking.
Theisen’s commitment to serving its communities in and around Dubuque, Iowa, is one of the many reasons it earned a 2025 Retail Beacon Award at the IHI Conference. Through the “More for Your Community” grant program, Theisen’s donates $350,000 annually to nonprofits across Iowa and Wisconsin in partnership with the Community Foundation of Greater Dubuque. Since 2009, the program has contributed nearly $3.4 million to causes that support children and families with essentials like food, shelter, education, safety and health. Theisen’s isn’t just part of the community—it helps its neighbors thrive.
Then there’s Isaac Smith and his family at Matt’s Building Materials in Pharr, Texas. After a devastating fire tore through the store in 2022, the Matt’s team confronted the kind of setback that could have ended everything. But instead of giving up, they rebuilt—stronger, smarter and more connected to the needs of their community than ever. Today, Matt’s Building Materials stands
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as a symbol of resilience and hope, not just for their customers but for every independent retailer who has ever had to start over.
Randy Andes of Randy’s Hardware in Virginia knows something about starting over, too. After a fire damaged one of his stores, Randy could have taken a safe path. Instead, he doubled down— investing in his team, finding creative ways to stand out and taking on big-box competition head-to-head. The result? A thriving business built on personal relationships and local trust, proving that independent hardware stores can not only survive but thrive in markets dominated by national chains. Resilience was a common thread this year, but so was innovation. Pat Sullivan of Sullivan Hardware & Garden in Indianapolis earned the inaugural Beacon Award for Digital Excellence by rethinking how his business connects with customers online. What’s truly impressive is that his digital strategy always puts community first. Through creative social media content, engaging online experiences and a seamless connection between his physical store and its digital presence, Pat shows what’s possible when technology amplifies, rather than replaces, the human connections at the heart of this industry.
Sharing these stories is a privilege. Just as inspiring were the National Hardware & Paint Association’s Young
Retailers of the Year, who shared the stage in a first-ever joint Awards Gala.
Seeing the audience react to both sets of winners—smiling along and even tearing up at times—underscored just how deeply these retailers’ journeys resonated with everyone in the room. For all the changes this industry faces—shifting consumer expectations, digital disruption, competition on every corner—these human stories remind us why independent retail matters.
In this issue of Hardware Connection, we’re honored to share their stories in greater detail. I hope you’ll find inspiration from them. The Beacon Awards celebrate not only excellence but perseverance, creativity and heart. They challenge us all to keep striving—to serve customers better, to lead with vision and to strengthen the communities we call home.
It was an honor to celebrate these outstanding retailers at IHI and to share the stage with the Young Retailers of the Year. It’s a privilege to bring Beacon Award winners’ stories to you in these pages. I hope they’ll leave you as inspired as they’ve left me—and maybe even spark a few ideas for your own business along the way.
Here’s to the innovators, the rebuilders, the connectors, and the doers! Here’s to the independent spirit! And here’s to another year of stories worth sharing! n
TTREND WATCH
A Powerful Message Of Unity at IHI
he Independent Home Improvement Conference (IHI), held in late July, brought together retailers, vendors and industry leaders for three days of learning, networking and forward-looking conversations. Hosted at the JW Marriott in Orlando, the event featured education sessions, lively hallway discussions, evening cocktail receptions and IHI’s nighttime event, The Independents Celebration— each providing ample opportunities to forge connections across the independent hardware channel.
As publisher of Hardware Connection, the highlight of the conference for me came during a first-of-its-kind collaboration: a joint awards program with our friends—and, yes, competitors—at Hardware Retailing. Together, we presented their Young Retailer of the Year Awards alongside our own Beacon Awards, which celebrate lifetime achievement in the channel. The pairing sent a powerful message: Competitors can come together for the greater good of the industry. It’s a reminder worth holding onto as our channel continues to face rapid consolidation.
The awards evening struck the perfect balance of formality and fun. At
By
“ THE HIGHLIGHT OF THE CONFERENCE FOR ME CAME DURING A FIRST-OF-ITS-KIND COLLABORATION: A JOINT AWARDS PROGRAM WITH OUR FRIENDS—AND, YES, COMPETITORS—AT HARDWARE RETAILING.
one point, our editor clutched the Young Retailer of the Year trophy with the intensity of a Stanley Cup champion terrified of dropping it. The mental image of either publication accidentally letting the other’s award hit the floor quickly sparked images of a full-blown Anchorman- style news team brawl breaking out . Thankfully, all trophies were safely presented to all winners.
For decades, the independent hardware channel has thrived on personal
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TREND WATCH
relationships, mentorship and a willingness to share best practices. In today’s environment, where consolidation is reshaping the landscape at an unprecedented pace, these values matter more than ever. By working together to celebrate success, we demonstrated that the health of the channel depends on unity as much as on individual achievement.
Industry Insights sessions, Leadership Roundtables and breakout sessions tackled topics ranging from succession
planning and employee retention to digital marketing and supply chain adaptation. Retailers shared stories about navigating inflation and labor shortages, while vendors offered solutions designed to help stores stand out. Each conversation circled back to a central point: Independent retailers remain the lifeblood of their communities, and collaboration—whether between peers, suppliers or even competitors—will be key to long-term success.
Networking events provided countless chances to turn those lessons into relationships. Between formal sessions, attendees gathered in hallways, lounges and receptions, where conversations often proved as valuable as the content on stage. Many participants remarked that the casual, open atmosphere of IHI made it easier to exchange candid perspectives and explore fresh ideas.
As we look ahead to the next gathering, the message is clear: Whether you’re a young retailer building your career or a seasoned leader being honored for decades of service, we’re all on the same team when it comes to ensuring the future of independent home improvement.
We hope to see you next year at the 2026 IHI Conference, scheduled for July 28-30 at the JW Marriott Orlando Grande Lakes. n
HARDWARE STORIES butAmazing TRUE
We had a customer come in absolutely furious because her hose was “leaking everywhere.” I asked if it was cut or had a hole, but she just shook her head and plopped it on the counter. It was a soaker hose. I tried to explain that it was supposed to leak—that’s literally how it works— but she just stared at me like I was speaking another language. In the end, she said, “I just want a black hose,” bought one and left. Problem solved . . . sort of.
Kristi Hill Bloomington Hardware Bloomington, Ind.
One of the funniest moments I’ve ever had in the hardware business was when someone tried to return a highend Milwaukee circular saw—one of those models that runs well over $300. I noticed a dark grease smear on the side of the box, which seemed odd for a brand-new tool, so I opened it up to check. Instead of a saw, there was a big ham stuffed inside. I just looked up, handed the box back and said, “wrong store.”
Kelly Rodarmel Woodland Hardware & Home Woodland Park, Colo.
Smarter Retail Starts Here
How Epicor Propello Helps Independent Retailers Thrive
in a Data-Driven World
In today’s retail landscape, success hinges on more than just great products and friendly service. It’s about making smarter decisions, faster — and that starts with the right technology.
Epicor Propello is the cloud-based retail management system built for independent retailers who want to compete - and win - in a world dominated by big-box giants. Designed with input from real retailers, Propello simplifies operations, empowers staff, and turns data into your most valuable asset.
Why Propello?
Data-Driven Decisions
With built-in analytics and dashboards, Propello transforms raw data into real-time insights. From inventory forecasting to customer behavior, you’ll make smarter decisions that drive profitability.
Streamlined Operations
Propello automates reordering, simplifies pricing, and integrates seamlessly with accounting and eCommerce platforms—freeing up your team to focus on what matters most.
Customer Success in Action
“Since moving to Epicor Propello, it’s clear the platform is the central piece of the puzzle in continuing to drive the business forward.”
—Charlie Vandini, Owner, North Plymouth Hardware
Future-Ready Retail Starts Now
With new features like enhanced order workflows, mobile customer data access, and advanced credit controls, Propello 2024.2 is built to help you grow securely, efficiently, and profitably. Epicor is more than a software provider—we’re your partner in retail success.
Modern, Mobile, and Intuitive
Whether it’s at the register or on the sales floor, Propello’s mobile-friendly interface makes it easy for staff to serve customers, manage inventory, and stay productive — even offline.
Customer-Centric Tools
Loyalty programs, personalized promotions, and fast, flexible checkout options help you build lasting customer relationships and deliver exceptional experiences.
“Epicor Propello is so user-friendly and modern. The improved visibility of inventory and business analytics has been a game changer.”
— Rebecca Iseldyk, Kalleco Nursery
ShopTalk
HARDWARE PRODUCTS REVIEW
By Craig Cope
Few things frustrate homeowners and business owners more than battling swarms of flies. Whether it’s a backyard barbecue, livestock barn or restaurant dumpster, flies are more than a nuisance—they carry bacteria and quickly spoil the experience. That’s where RESCUE! delivers two
of the most effective and talked-about fly control solutions on the market: the RESCUE! Pop! Fly Trap and the RESCUE! Fly Bucket . Both products have surged in popularity online, fueled by social media buzz and strong consumer reviews praising their performance.
OFFERING SOLUTIONS NOT MANDATES
At Orgill, we work for you never the other way around. As our customer, you’ll gain access to innovative retail solutions, flexible programs, and a vast selection of products all tailored to fit your business We can help you select what might work best for you, but the choice is always yours. There are no strict mandates or risky investments. With Orgill, you’re free to invest in what matters most: YOUR business.
To find out about how Orgill is a different kind of partner, visit Orgill.com/opportunity.
Mandy Arnold General Manager of Morrison’s Hardware & Building Supply Nashville, Georgia
Facing stagnant sales and an outdated layout, Morrison’s Hardware & Building Supply partnered with Orgill to do a customized reset, enhance their assortments and refresh the store’s branding The result? More customers, better selection, and a fresh new look driving growth.
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The Pop! Fly Trap is built for convenience and reusability. Each trap comes with a water-soluble lure packet sealed in a foil pouch. To activate, simply empty the pouch into the trap, add water and hang outdoors. Attracted by the scent, flies enter through the green top cap and drown in the water. Refills are sold in singleuse pouches, making the trap easy to reuse throughout the season. Once its usefulness has ended, the plastic components can and should be recycled. Its simple setup and ecofriendly design have made it a favorite recommendation in homeowner forums and DIY channels. Click here for a brief company video. For larger infestations, the RESCUE! Fly Bucket provides a higher-capacity solution. Designed for farms, stables and commercial food areas, it withstands heavy use and can be refreshed with refill attractant. Customers consistently highlight its durability and value compared to disposable traps. By keeping fly populations under control, it reduces stress on livestock and helps prevent contamination near food storage and preparation areas.
Both traps rely on a proven, fastacting attractant that’s nontoxic to people and pets when used as
directed. Their popularity has exploded with TikTok and YouTube demonstrations, where users showcase dramatic results within hours of setup. That visibility is driving strong retail demand. I can personally attest to the remarkable performance: A Pop! trap in my backyard collected more than an inch of flies in less than an hour after placement!
We also provided samples to homeowners and a small petting farm.
Testers reported that setup was quick and results were immediate. The Pop! Fly Trap delivered visible
catches in under a day, while the Fly Bucket proved ideal for high volume areas requiring long term control. Independent retailers should take note—these are consumable products that naturally drive repeat sales through refills and seasonal restocking.
By combining ease of use with proven effectiveness, RESCUE! has built a loyal following. With their strong online trend and broad consumer appeal, the Pop! Fly Trap and Fly Bucket are muststock items for hardware retailers preparing for fly season.
SENIX 60V X6 BATTERY BACKPACK BLOWER
For homeowners and professionals alike, convenience often makes the difference between reaching for a tool and leaving it in the shed. SENIX designed its new 60V X6 Battery Backpack Blower (BLBX6-M) with that in mind, offering the strength of a gas blower without the attendant hassle.
At the push of a button, the 60V X6 HYPERCORE Battery delivers an impressive 950 CFM of airflow, giving users cordless freedom while tackling even heavy leaves and debris. When the work stretches longer, swapping in a fresh battery keeps the job moving without downtime. A fully charged battery offers ample run time for most yard cleanups, while recharge times are short enough to get users back to work quickly.
The ergonomic backpack frame and padded adjustable straps are built for all-day comfort, reducing strain so
users can focus on the task instead of their gear. The lightweight design makes it easy for DIY homeowners to carry without feeling weighed down. An LCD display panel adds another layer of convenience, showing battery life and blower performance at a glance— no guessing, no surprises. Even lessexperienced users found it simple to understand. Click here to view a brief company video.
Another major benefit is platform compatibility. Because it’s part of the SENIX X6 Universal Battery Platform, the same batteries can power a range
of SENIX outdoor tools. For homeowners, that means fewer chargers, less clutter and simpler storage. For retailers, it means one satisfied customer is more likely to return for other X6-compatible products, boosting incremental sales and building brand loyalty.
We had a group of DIY homeowners put the blower to the test during routine cleanup. They quickly noticed how much easier it was to grab, start and go compared to gas units. Lower noise made early morning work less disruptive, while the absence of exhaust fumes kept operators fresher throughout the day. One homeowner
even noted that they could complete a full yard cleanup in less time, because there was no pause to refuel or fuss with starting issues.
The SENIX 60V X6 Battery Backpack Blower proves that power doesn’t have to come at the expense of convenience. It combines ease of use, comfort and reliable performance into a package that appeals to both serious DIYers and homeowners who simply want to get the job done with less hassle. For retailers, it represents a smart addition to the outdoor power aisle as more customers look to replace gas with battery-powered solutions that save time, reduce effort and simplify outdoor work.
PRODUCT #3
BUILDER’S BEST 0-18” PERISCOPE DRYER VENT
For many homeowners, installing a clothes dryer can be frustrating when the wall outlet doesn’t align with the appliance. Flexible foil ducts often become the default solution, but they’re inefficient, prone to kinks and discouraged by both building codes and dryer manufacturers. Builder’s Best has solved this common installation problem with the 0–18” Periscope Dryer Vent, a rigid aluminum telescoping duct that provides a safe, code-compliant and space-saving alternative.
The Periscope features a two-piece rigid aluminum design that extends
from 0 to 18 inches, making it ideal for very close clearance installations where traditional ducts won’t fit. A swiveling female collar and a crimped snap-lock male fitting simplify alignment, while the smooth interior surface ensures superior airflow compared to flexible ducting. Performance testing shows the Periscope delivers nearly the same airflow as a semi-rigid pipe paired with two elbows.
Key specifications highlight its quality:
• Operating temperature range: –100°F to +430°F
• Maximum velocity: 5,000 FPM
HARDWARE PRODUCTS REVIEW ShopTalk
• Flame spread and smoke developed rating: 0
• Manufactured in the USA
The product is backed by multiple U.S. and Canadian patents and comes with a warranty, underscoring Builder’s Best’s commitment to safety and performance.
Testers noted how the Periscope eliminated guesswork in tight installations and provided a secure, professional finish without reducing dryer efficiency. It also resolves challenges in laundry rooms designed for
side-by-side washer/dryer setups versus today’s common stackable frontloading units. The rigid construction helps prevent lint buildup, a critical factor in reducing fire hazards.
For independent retailers, this is a smart add-on product that addresses a frequent customer pain point. Whether customers are replacing an old dryer or remodeling a laundry space, the Builder’s Best Periscope offers a simple, durable and code-approved solution worth stocking in the appliance venting aisle. n
Welcome to the Hardware Connection Century Club!
The Hardware Connection Century Club, sponsored by the National Hardware Show®, recognizes “The Innovators and Survivors Who Helped Build America.” Our Century Club currently includes 804 hardware and LBM retailers, 21 wholesalers and 207 manufacturers that were founded in the United States of America and remain in business after 100 or more years.
You can find the complete list of Century Club members including old store photos and links to company history by clicking here. We congratulate the following retailers who have been added to the Hardware Connection Century Club this past year:
Andrew Posey & Son Hardware, Jasper, AL—1924
Bourassa True Value Hardware, New Bedford, MA—1924
Bowling’s Feed and Hardware, Catlettsburg, KY—1924
Braun Building Center, Manitowoc, WI—1905
Carl Eliason & Company Lumber & Hardware, Sayner, WI—1924
Chairtown Lumber Company, Gardner, MA—1924
Clark Devon Hardware, Chicago, IL—1924
Congleton Lumber, Lexington, KY—1905
Denver Lumber Company, Denver, CO—1923
Gennett Lumber Company, Fletcher, NC—1901
Guy C. Lee Building Materials, Smithfield, NC—1924
Hamilton Building Supply, Hamilton, NJ—1924
Heller Lumber Company, Arlington Heights, IL—1924
Holman Supply Company, Moultrie, GA—1920
Howell Hardware, Millville, NJ—1924
Hunter’s Hardware, Berkley Spring, WV—1870
SPONSORED BY
H&W Hardware, New York, NY—1924
Kelly Seed & Hardware Co., Peoria, IL—1905
Learned Lumber, Hermosa Beach, CA—1924
Legg Lumber Company, Holt, MI—1884
Morrison Terrebonne, Houma, LA—1924
National Lumber Company, Baltimore, MD—1919
Newton’s True Value Hardware, Cherryvale, KS—1924
Page Lumber, Poughkeepsie, NY—1924—1,000th CC member
• Ratcheting tension system eliminates the need to wrestle with spring-loaded bars.
• Lever-handle design reduces strain and risk of injury during shoring.
• Higher handle placement allows easy use even when wearing gloves or operating in refrigerated environments.
• Adjustable length from 2270 mm to 2670 mm in fine 3 mm increments, ensuring precise fit per load.
• Lightweight yet strong—at approximately 6 kg, it’s about 3 kg lighter than competitor models.
• Quick-change Euro torch connector and separate MIG/TIG gas inputs streamline setup.
• Rugged all-metal housing, digital display, metal drive system and a three-year warranty for durability and reliability.
• Designed to improve both safety and deployment efficiency in fleet operations.
• Built to lock securely into F-Track systems via a simple four-step operation.
YOUR GROWTH ON YOUR TERMS
At Orgill, we’re here to support your vision, not impose ours. With thousands of customizable planograms, flexible retail programs, and the largest team of field consultants in the industry, Orgill is ready to help you grow—your way.
Discover how Orgill can support your growth by visiting Orgill.com/opportunity.
Mark Shugart Co-owner of Monument Lumber Freedom, California
When the team at Monument Lumber needed a partner to refresh their store and modernize their assortments, Orgill delivered. Today, the store is attracting a wider customer base and competing more effectively.
PRODUCT SPOTLIGHT
FASTENMASTER CORTEX ® PLUGS FOR TIMBERTECH ® COMPOSITE FASCIA
• Available in 18 colors to match TimberTech composite fascia boards across the Legacy, Reserve, Terrain+, Prime+ and Premier lines.
• Engineered specifically for fascia applications, accommodating natural expansion and contraction.
• Made from the same composite material as the fascia boards for a 100 percent color and texture match.
• Allows builders to use Cortex for Decking and Cortex for Fascia together for a seamless hidden fastening solution.
• Includes a complete installation kit: 105 plugs, 100 screws, one setting
tool and one Cortex counterbore tool (covers ~50 linear feet).
• Features 1.75-inch screws with a TORX ® ttap ® drive system for stable, wobble-free installation.
• Installed in three simple steps: predrill with the counterbore tool, drive the screw and tap in the plug.
• Backed by a lifetime project warranty.
Sponsors:
Wholesale Sponsors:
Thank You to the Sponsors of the 2025 BEACON AWARDS for their Generous Support!
Hardware Connection extends our deepest thanks to Epicor Software Corp., Ettore Products, Fluidmaster, WD-40, Do it Best, Orgill and True Value for their vital sponsorship of the 2025 Beacon Awards. Their generous support is instrumental in making this recognition program possible, allowing us to spotlight outstanding retailers who excel in areas such as financial success, community
impact, innovative merchandising, and employee development. By backing these awards, these sponsors help us continue this tradition of excellence and motivate the next wave of independent retailers to make their own mark in the industry. We are immensely grateful for their partnership and shared commitment to fostering innovation and growth in the independent hardware channel.
Sponsored By
Proud sponsor of the 2025 Beacon Awards!
Q&A: THOUGHT LEADERSHIP
MERGING STREAMS
TRUE VALUE PRESIDENT DENT JOHNSON SHARES HOW DO IT BEST AND TRUE VALUE ARE STABILIZING OPERATIONS AND BUILDING MOMENTUM FOR INDEPENDENT RETAILERS.
Dent Johnson, president of True Value, captures the momentum of pairing with Do it Best: “We’ve stabilized operations, rebuilt trust with our vendors and begun integrating best practices that make us stronger together than either company could have been on its own.”
In less than a year since the Do it Best acquired True Value, operations have stabilized, distribution streamlined and vendor relationships rebuilt, reports True Value president Dent Johnson. Now, with integration moving ahead of schedule, the focus is shifting toward delivering unified systems, pricing, merchandising and branding that serve independent retailers with renewed power and flexibility.
Johnson brings more than 20 years of leader ship experience in merchandising, operations and supply chain management at both Do it Best and Michelin. Since joining Do it Best in 2018, he has risen through the
Q&A: THOUGHT LEADERSHIP
ranks—from vice president of merchandising to executive vice president of operations—before stepping into his current role in 2024.
In this exclusive Q&A, Johnson reflects on the lessons of stabilization, progress toward integration and what lies ahead for the unified entity.
It’s been nearly a year since Do it Best announced its intent to purchase True Value. How would you describe the stabilization of operations since then? Have logistics of the distribution system gelled, and what lessons has everyone learned?
We all know that was my favorite word at the beginning of this
Johnson (left) and vice president of finance Matt Saines meet with the True Value Chicago team to share updates on stabilization and rebuilding efforts, reinforcing leadership’s pledge of transparency.
process— stabilization —and I’m proud to say we accomplished that and the tide has definitely turned. It certainly hasn’t been an easy or painless journey, but it has been rewarding. The past nine months or so have been marked by tough decisions to get the business in better condition to costeffectively serve our retailers.
Sometimes the timing and process changes were less than ideal, but they have been critical to building our foundation as we prepare for growth. For
example, we essentially closed five warehouses in 60 days, removing more than $200 million in future operational costs from the business. At the end of 2024, we had a collective 21 distribution centers across Do it Best and True Value. That was obviously not sustainable or necessary, so we focused on what mattered most to our stores, with the least disruption possible, and moved forward. That is the primary takeaway so far—our intention behind every decision has been putting our members, retailers and dealers first. What is best for them and the health of our cooperative is where we start.
“ WE ALL KNOW THAT WAS MY FAVORITE WORD AT THE BEGINNING OF THIS PROCESS—STABILIZATION— AND I’M PROUD TO SAY WE ACCOMPLISHED THAT AND THE TIDE HAS DEFINITELY TURNED.
”
—DENT JOHNSON
Q&A: THOUGHT LEADERSHIP
How have you managed vendor relationships since the True Value acquisition, particularly considering the challenges following the bankruptcy? What concrete steps have you taken to restore confidence with retailers and vendors?
It was very, very difficult in the be ginning. Many vendors were hurt and surprised by the bankruptcy, so it was an emotional situation at that time.
Johnson and vice president of merchandising Justin Hanford speak to retailers during an early August live town hall, addressing questions and sharing updates from across the network.
Do it Best stepped up to [quell] a lot of turbulence in the industry and to preserve real independence for our 9,000 stores, and once our vendor community saw that and realized we’re going to drive this business forward, they pretty quickly got behind us.
The business was back on track in the spring after our entire leadership team and so many others had one-onone conversations with every single vendor we needed to. There are a good number of common vendors between Do it Best and True Value, so becoming one stronger entity re inforced those relationships. It has also opened doors with vendors who may have been solely with one company or the other, allowing us to expand what we offer our stores. Our drop ship program is back online and growing, and we’ve sharpened wholesale pricing across thousands of SKUs so retailers can win at retail. True Value was able to get back up on its feet relatively quickly earlier this year and we’ve been focused on strategic partnerships and growth ever since.
What have you learned from the True Value side that could contribute to Do it Best as a whole?
The real value in a deal like this is that True Value had a lot of excellent things going on despite the financial situation. Both Do it Best and True Value leadership teams continue to learn, compare and implement best practices across the two companies, and all our stores are going to benefit from that ongoing work. We’re already using data and advanced analytics capabilities to drive business
intelligence and decision making, along with the streamlining of our operations I already mentioned.
Each company has been doing certain things really, really well, and when we pull all that together, we are a powerful force. Our vision is simple: one vision, one team, one company. We continue to support two powerful national brands with Do it Best and True Value as we work to integrate into one company with aligned systems, teams, catalogs and pricing strategies. The end goal is to give members and retailers better buying power through consistent cost-effective operations, the right product assortments and the most flexible and robust branding options in the industry.
What’s next for your integration timeline?
We’re intently focused on operations that directly affect our stores. Early in the acquisition, we shared that our approach was to operate both companies—Do it Best and True Value—as separate entities for the short term as we prioritized stabilizing True Value, then worked to identify integrations along the way.
What’s been interesting is how quickly that timeline has evolved. After restoring True Value’s core operations, other areas became obvious points of integration; for example, parts of our Merchandising team, or parts of our
Q&A: THOUGHT LEADERSHIP
Johnson moderates a discussion at the Chicago office, guiding conversations about integration’s progress and the path forward for retailers.
Marketing team. We are aligning teams internally to best serve our members and retailers, driven by the needs of the business. From there, we can collaboratively tackle major projects like SKU harmonization and integrating back-end systems to be easier to do business with. We originally shared an estimate of 12 to 18 months for most operations to be integrated, and our teams are well ahead of schedule in many areas.
What
is the vision for the True Value brand?
We’re revitalizing the True Value brand at every touch point. We’re investing in the entirety of how it shows up online, at the store level, in media and so much more. At the Fall Market, we relaunched Destination True Value with a completely new store design, along with a coming rebuild of our TrueValue.com e-commerce platform to drive foot traffic and sales online and in-store. We’re also preparing a national brand awareness push, designed not just to strengthen True Value but to put our retailers and their teams front and center, especially with younger generations.
What
excites you about what’s ahead?
When I look back at everything we’ve accomplished in such a short amount of time, I’m incredibly proud of the progress we’ve made and even more
“ WHEN I LOOK BACK AT EVERYTHING WE’VE ACCOMPLISHED IN SUCH A SHORT AMOUNT OF TIME, I’M INCREDIBLY PROUD OF THE PROGRESS WE’VE MADE AND EVEN MORE EXCITED ABOUT WHERE WE’RE HEADED. ”
—DENT JOHNSON
excited about where we’re headed. We’ve stabilized operations, rebuilt trust with our vendors and begun integrating best practices that make us stronger together than either company could have been on its own. Most importantly, we’ve stayed true to our mission of putting our members and retailers first in every decision. The momentum is real, and while there’s still plenty of hard work ahead, we’re well ahead of schedule and building a foundation that will support growth for decades to come. This is just the beginning of what I believe will be one of the most exciting chapters in the history of Do it Best and True Value. n
2025 IHI CONFERENCE
SHARED INSIGHTS, SHARED WINS: FROM LEARNING SESSIONS TO AWARD CELEBRATIONS
HARDWARE PROFESSIONALS
GATHERED AT THE JW MARRIOTT ORLANDO GRANDE LAKES FOR A BLEND OF NETWORKING, EDUCATION AND CELEBRATIONS.
In Orlando, Florida, July 30-31, the 2025 Independent Home Improvement Conference (IHI) combined practical strategies, fresh ideas and a first-ever joint Awards Gala.
Cohosted by the North American Hardware and Paint Association and The Hardware Conference, IHI marked its second year as a unified event. This edition also brought two signature celebrations onto one stage— Hardware Connection’ s Beacon Awards and NHPA’s Young Retailer of the Year—underscoring a central theme: Independents accomplish more when they work together.
Top: Beacon Award winners took the stage together during the IHI Awards Gala, representing this year’s honorees including the Retail Beacon Award, Best New Store and Digital Excellence categories.
Bottom: During a presentation during an IHI education session, Stefanie Couch, strategic brand partner for Do it Best and True Value, offered practical strategies for leveraging visibility and automation to drive results.
IHI Conference/Beacon Award photos by Jacob Musselman.
Orgill’s president and CEO, Boyden Moore, emphasized disciplined pricing, service-driven growth and the role of partnerships in a changing market.
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Retail Beacon Award winner Peter Grebeck, owner of Peter’s True Value Hardware in Milford, Mich., delivered a heartfelt speech reflecting on more than three decades in the hardware industry and expressing deep appreciation for the recognition.
The JW Marriott Orlando Grande Lakes was more than a backdrop, with general sessions, education rooms and the Partner Pavilion clustered close together to keep conversations moving between panels. Attendees pointed to the compact layout, shaded outdoor spaces and family-friendly amenities as elements that positively shaped the overall experience.
During the conference, retailers heard from many industry leaders. Among them was Dave King, executive director of the Home Improvement Research Institute, who mapped the macro forces—unemployment,
inflation, interest rates, housing—that are influencing consumer behavior in 2025. The takeaway for independents: Headwinds remain, but agility, focus and stronger partnerships will help mitigate them.
SPONSORS, EDUCATION AND AN ALLINDUSTRY ETHOS
This year’s IHI doubled down on something simple and rare: competitors putting down their individual banners to support the independent cause.
During the Opening Session, Hardware Conference owner Craig Cope underlined the point from the
At Germantown Hardware, innovation is more than a buzzword it’s built into the business. As CNRG’s living lab, the store recently tested over 24,000 Electronic Shelf Labels (ESLs) to explore how real-time pricing and operational efficiency can transform retail What we learned here informs what we bring to retailers everywhere: smarter systems, sharper execution, and a commitment to testing what works before we recommend it.
To find out about how Orgill is a different kind of partner, visit Orgill.com/opportunity.
Chris Clark General Manager of Germantown Hardware
Uncover the data-driven lessons, practical challenges, and long-term insights that came from testing ESLs at scale. This case study goes deeper into what makes a retail “living lab” work and what you can take from it.
how they did it.
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stage: When you see rivals sharing a platform, it’s because “this is the right thing for the industry,” and the titles stay in the background so the work can get done.
“What’s important to note is these companies that are here from the wholesale perspective and some from the sponsorship perspective, they’re competitive with one another, but they think it is important enough to support the industry no matter what flag you fly,” says NHPA’s chief operating officer, Dan Tratensek.
Throughout the 2025 IHI Conference, the sponsors’ presence showed up in several tangible ways—focused education tracks, hands-on demos, roundtables and practical sessions pointing directly at margin management, inventory discipline, pricing and promotion, and technology adoption. In that sense, IHI functioned, as it always does, as an all-industry workshop, with distributors, vendors and retailers—no matter their distributor affiliation—standing shoulder to shoulder to trade playbooks and sharpen execution.
MOORE’S REMARKS ABOUT ORGILL’S OUTLOOK
The day before the conference began, sponsors hosted events. The Orgill Partner Event offered in-depth information about tariffs and cost volatility, assortment strategy, payroll
Keynote speaker Duncan Wardle, innovation consultant and former head of creativity at Disney, called on independent hardware retailers to cultivate a culture of imagination and problem solving, blending creativity with actionable strategies for growth.
management and technology adoption. One highlight was the Orgill Technology Symposium, where topics such as electronic shelf labels and loyalty programs moved from theory to real-world application.
In his opening remarks, Orgill president and CEO Boyden Moore shared a candid read on market realities: U.S. retail sales are up modestly, but home improvement’s “share of wallet” has dropped to its lowest point since the early 1990s. Existing-home sales— critical triggers for presale projects and post-purchase upgrades—are down nearly a million transactions annually, creating sustained headwinds.
Even with those challenges, Moore said Orgill continues to grow by balancing new business with its steady commitment to existing customers. “Everything we’re building is designed
to help you execute faster and smarter,” he noted. “Your agility as independents is your edge, and our role is to give you tools to amplify that advantage.”
He emphasized disciplined price management amid tariff-driven volatility, encouraging independents to adopt a similarly proactive approach: “Staying competitive today means understanding where price changes are happening and responding quickly, without chasing every fluctuation.”
Moore also highlighted Orgill’s soonto-open Innovation Center in Collierville, Tenn., a permanent, data-driven resource at which model stores, vendor booths and planning spaces will enable retailers to test strategies and customize assortments. Coupled with recent investments in expanded distribution capacity, the center reflects Orgill’s broader strategy: Use scale, technology and services to help independents compete more effectively.
DO IT BEST, TRUE VALUE AND PRACTICAL EDUCATION
During Do it Best and True Value’s partner day prior to the conference, the companies cohosted two education sessions led by strategist and industry consultant Stefanie Couch, designed to give independent retailers clear, actionable tools they can put to work immediately.
In “Unmistakable: Why Visibility Is Leadership,” Couch explored how visibility extends beyond marketing into formal business strategy, showing how
Beacon Award winners and NHPA Young Retailers of the Year shared their insights during a Q&A session. In the foreground, Isaac Smith, owner of Matt’s Building Materials in Pharr, Tex., who received a Beacon Award for Best New Store; in the background, Young Retailer of the Year Matthew Spinks, from Lumber King in Danville, Ky.
a store’s presence—on the sales floor, in the community and even on local media—can directly influence growth. She focused less on broad concepts and more on practical ways owners can make themselves and their businesses more recognizable and trusted within their markets.
The second session, “AI Unleashed: Embracing the Power of AI and Automation,” addressed one of the conference’s most talked-about topics:
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artificial intelligence. Couch avoided abstract discussions and instead broke down small, real-world applications such as using AI-driven tools to streamline invoice processing, automate product data updates and simplify ordering workflows.
Beyond the co-op sessions, several industry partners contributed to IHI’s education lineup, offering practical tools for independents. Epicor led multiple hands-on trainings on pricing strategies, mobile capabilities and underutilized Eagle features. ECI Software Solutions focused on protecting margins in a volatile market, while Intact Software shared approaches to integrating AI into daily operations. Deluxe offered strategies to reach new movers before big-box competitors, and Live Oak Bank explored financing options tailored to independents. Sessions from Pennsylvania Lumbermens Mutual Insurance on risk management and Watcher Total Protection on retail loss prevention rounded out the broader agenda, giving attendees insights across technology, finance, marketing and operational security.
AWARDS GALA: A FIRST-EVER JOINT CELEBRATION
For the first time, the industry’s two signature celebrations shared one stage and one night. The evening paired Hardware Connection’ s Beacon
Badger Technologies’ autonomous robot drew plenty of attention in the IHI Partner Pavilion, showcasing cutting-edge solutions available from retailer services vendors at this year’s IHI Conference.
Awards—honoring lifetime achievement, new store innovation and, new this year, digital excellence—with NHPA’s Young Retailer of the Year, recognizing owners and leaders moving the industry forward.
In this issue you’ll find full profiles of Beacon Award winners, including:
Retail Beacon Award (lifetime achievement)
• Randy Andes, Randy’s Hardware
• Peter Grebeck, Peter’s True Value Hardware
• Theisen Family, Theisen’s
Beacon Award for Best New Store (innovation in new or reset locations)
• Coulee Hardware
• Matt’s Building Materials
• Three Sons Hardware True Value Beacon Award for Digital Excellence (first time presented)
• Sullivan Hardware & Garden
This year’s Young Retailers of the Year included:
• Jay Engler, Busy Beaver Building Centers
• Jacqueline Fenton, Hassett Ace Hardware
• Ryan Leger, Richibucto Home Hardware Building Centre
• Huong Luu, Luu Color Center
During the IHI Awards Gala, the Young Retailer of the Year honorees were celebrated alongside the Beacon Award winners in the first-ever joint awards ceremony, marking a milestone moment for recognizing excellence in the independent hardware industry.
• Brookelyn McClellan, Hardware Sales
• Matthew Spinks, Lumber King
• Mitchell Stadtlander, Cedar Mountain True Value
• Skylar Stevenson, Stevenson’s Ace Hardware
See full profiles of the Young Retailer of the Year winners here .
SESSIONS SPARK IDEAS FOR GROWTH, EFFICIENCY
For many attendees, the bill of fare at IHI 2025 delivered actionable insights
and fresh ideas they can take back to their stores.
David Kelly, manager at Community Lumber, says the sessions hit on exactly the challenges he faces as a new leader: “Margins, profitability, inventory management—it was all relevant. The social media class especially gave me ideas to get our name out there and build partnerships in the community.”
For Ismael Nunez, buyer for NHS Enterprise, the value came from engagement strategies. “I always come looking for information I can put to work,” he says. “The session on employee engagement gave me practical ways to get managers
At the JW Marriott Orlando Grande Lakes, the IHI Conference reception brought together industry leaders and retailers for an evening of connection, collaboration and networking to strengthen relationships across the independent hardware channel.
more involved and keep associates motivated.”
Travis Confer-Fuller, marketing manager at Cole’s Hardware, points to simplification as his biggest takeaway. “We all struggle with labor,” he says. “I’m planning to create a merchandising style guide so our team has clear, simple instructions they can follow.” He also notes how sessions on digital outreach and delivery trends shifted his perspective: “Customers want convenience, and
they’re willing to pay for it. That’s something we need to act on.”
PARTNER PAVILION: WHAT VENDORS AND PROVIDERS ARE HEARING
The Partner Pavilion brought more than 20 retail service providers—banking and insurance, technology and data tools, marketing and loyalty, even robotics—into the same footprint as general sessions to keep conversations flowing. Vendors in the Partner Pavilion reported strong engagement from independent retailers looking for practical solutions and new opportunities.
For Chase Hackner, LBM solutions advisor with GenetiQ, conversations centered on how to make AI useful without the hype. “People are just looking for small chunks of what you can actually use it for,” he says. “One retailer wanted to know, ‘How can I just take a picture of an order and have it implemented?’ That’s the kind of simple, actionable approach they’re after.”
Jim Holden, vice president of national accounts for Epicor, highlighted the quality of conversations facilitated by IHI’s layout. “You get the right level of people at this conference,” he says. “Having the general sessions and booths in the same area makes for cohesive conversations and a consistent flow.”
Joe Sanchez, branch leader for Insurica, says pricing pressures and insurance costs dominated his talks
with retailers: “They feel like they’re being penalized by the broader market even if they haven’t had claims or losses. We’re helping them explore options and ways to manage costs without sacrificing coverage. Our goal is to be a long-term partner.”
KEYNOTE: DUNCAN WARDLE ON “EVERYDAY CREATIVE COURAGE”
Former Disney head of innovation Duncan Wardle challenged attendees to treat creativity as a daily operating habit, not a department or a once-ayear off-site. He urged leaders to ask more “what if” questions on the sales floor and in the back office, to suspend immediate judgment long enough for new ideas to breathe, and to build small rituals that unlock fresh thinking under pressure.
In his address, Wardle explored how constraints—thin payroll, tight space, legacy fixtures—can spark better merchandising, more human service cues and faster problem-solving when teams are trained to reframe problems from the customer’s point of view. He pushed the hardware retailers in attendance to try some simple tools that store teams can use in just minutes: swapping perspectives to see a display through a first-time homeowner’s eyes, turning complaints into prototypes and running quick, low-risk experiments that can be rolled out chain-wide if they work. n
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CELEBRATING EXCELLENCE IN INDEPENDENT HARDWARE RETAILING
The Beacon Awards honor the best and brightest in the independent hardware industry, recognizing retailers who set the standard for innovation, leadership and customer experience.
The Retail Beacon Award, our lifetime achievement honor, celebrates individuals whose vision, dedication and impact have shaped the industry and inspired generations of retailers.
The Best New Store Award recognizes those retailers who raise the bar for creativity and design, delivering fresh ideas and memorable shopping experiences that strengthen their communities and drive growth.
Together, these awards spotlight the independent retailers who are redefining success—celebrating both lifetime contributions and bold new approaches shaping the future of hardware retailing. The following pages offer profiles of the 2025 Beacon Award winners.
BUILDING COMMUNITY, ONE CUSTOMER AT A TIME
Randy Andes, owner of Randy’s Hardware, vividly remembers his store’s first sale—a pack of vacuum cleaner bags—and even the customer’s name. It wasn’t a big transaction, but it represented something larger: helping one customer, solving one problem and creating one more reason for someone to come back. Nearly a quarter-century later, that same people-first philosophy has transformed a single Timberville, Va., store into four thriving locations, with Randy’s Hardware growing into a mustshop home improvement emporium in the Shenandoah Valley—and a 2025 Retail Beacon Award recipient.
“We don’t try to be the biggest. We try to be the best for the people who walk through our doors,” Andes says. “If we take care of them, everything else follows.”
BUILDING THE BRAND
As he considered his business plan before opening, Andes carefully evaluated his options by talking with representatives from several co-ops and attending a Do it Best Market as
Above: Randy’s Hardware serves Virginia’s Shenandoah Valley with locations in Timberville, Bridgewater, Ruckersville and Mount Jackson. It’s known for its innovative marketing efforts and strong community connections.
Randy’s Do it Best Hardware Retail Beacon Award
Randy Andes (right) accepts the Retail Beacon Award on behalf of Randy’s Hardware at the IHI Conference this July, presented by Doug Donaldson, editor of Hardware Connection.
a prospective member. There, he connected with the Farnsworth Group consultancy, which conducted a market potential study for his planned Timberville location. Although the analysis was inconclusive, Andes’s familiarity with the area’s accessibility and traffic patterns gave him confidence. He secured a long-vacant storefront and partnered with Do it Best to open Randy’s Do it Best Hardware in 2001.
He took a risk opening a small store when big-box competitors were already expanding nearby. He built the business around one principle: Know your customers and take care of your people.
That focus has helped propel steady growth. Today, Randy’s Hardware operates four stores in Virginia (Timberville, Bridgewater, Ruckersville and Mount Jackson), each woven tightly into the local fabric. “We’re not just selling hammers and screws,” Andes says. “We’re helping people build decks, remodel kitchens, fix plumbing issues—whatever they need. If we can do that better than anyone else, we’ll have customers for life.”
PUTTING PEOPLE FIRST
Ask Andes what sets his stores apart, and he’ll point to his team before talking
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about products. “We’ve always focused on creating an environment where people want to work,” he says. “If our team feels valued, they’ll make customers feel valued, too.”
That philosophy has paid off. Many associates have been with Randy’s Hardware for years. Andes is intentional about mentoring employees and giving them room to grow, fostering a culture in which innovation is encouraged and successes are shared. “I’ve always believed you don’t build a business,” he says. “You build people, and they build the business.”
The stores regularly support local schools, civic groups and nonprofits, contributing donations and resources to a wide range of causes. The Randy’s team also participates in area festivals, parades and charity fundraisers, helping strengthen ties with neighbors and customers alike. In-store events often double as community gatherings, bringing people together while highlighting new products or seasonal promotions.
BEATING COMPETITION WITH SERVICE
Independent retailers often face pressure to match big-box pricing, but Andes doesn’t see it that way. Instead, Randy’s Hardware focuses on service and community trust, carving out a space where personal relationships matter more than price tags.
Randy and Shirley Andes, founders of Randy’s Hardware, built the business from a single store into a four-location operation through hard work, vision and a people-first approach.
“When a customer comes in with a project, we don’t just point them to aisle seven—we walk them there, talk them through it, make sure they leave confident,” Andes says. “That’s something a big-box store can’t replicate.”
This approach has helped Randy’s weather competition from chains such as Walmart and Home Depot while maintaining consistent growth and customer loyalty.
WEATHERING CHANGE AND CHALLENGES
Randy’s Hardware has endured its share of hard times. A devastating fire destroyed the Mount Jackson store in 2022, leaving a void locally. “It was heartbreaking,” Andes recalls. “That
store wasn’t just a building—it was part of people’s lives.”
While rebuilding, the company retained all employees. Within months, Randy’s had reopened in a temporary location, underscoring its commitment to customers and staff alike. “When something like that happens, you have a choice: Step back or step up,” Andes says. “We chose to step up.”
Change hasn’t come solely because of crises, though. Randy’s Hardware frequently adapts to shifts in consumer behavior, adding e-commerce and curbside pickup options while refining its product mix based on local needs.
Inside Randy’s Hardware, bright lighting, clear signage and organized aisles create an inviting, easy-to-shop experience across all four stores.
INNOVATION THROUGH LISTENING
For Andes, innovation isn’t about chasing trends—it’s about staying connected to customers. Randy’s Hardware has expanded its product mix in categories such as lawn-and-garden, pet care and seasonal décor, based on what shoppers ask for. “Listening is the best form of marketing,” he says. “People will tell you what they want if you pay attention.”
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The stores also regularly host events including planting days and DIY workshops, bolstering ties with customers while driving traffic and sales.
EMPLOYEES BECOME ONLINE STARS
Randy’s Hardware has built a reputation for marketing that’s as creative as it is effective, using humor and personality to connect with customers in unexpected ways. One of its biggest successes has been its YouTube channel, which takes inspiration from The Office by featuring employees in a mockumentary-style format. Staffers are the stars, riffing on store life with playful banter and quirky competitions that keep viewers entertained while subtly weaving in promotions, events and product mentions.
The content consistently draws strong engagement, and the audience has grown so steadily that the channel is now on the cusp of generating revenue through ad sales. Balancing lighthearted fun with strategically placed marketing, Randy’s Hardware has managed to make social media an extension of the in-store experience, creating loyal followers who tune in just as much for the personalities as for the products.
THE COWBOY WAY
Spend time in any Randy’s store and you’ll see Andes’s signature approach in action: warm greetings at the door,
Randy’s Hardware uses “Sammy Stihl,” a cleverly branded mannequin display, to draw attention to its outdoor power equipment and spark customer interest in-store.
associates who know customers by name and a culture that treats challenges as opportunities. Andes calls it “The Cowboy Way”—a nod to his philosophy that blends independence with accountability.
“The Cowboy Way is about doing what’s right, even when it’s hard,” Andes explains. “If we do that, the business takes care of itself.”
RECOGNITION EARNED
The 2025 Retail Beacon Award celebrates retailers who go beyond transactions to create lasting value for their communities—a spirit fully embodied by Randy’s Hardware. Through consistent growth, a people-first culture, resilience in the face of challenges and deep community engagement, Andes and his team have built more than stores—they’ve built trust.
“This award isn’t about me,” Andes says. “It’s about our team, our customers and our communities. Without them, none of this would exist.”
Randy’s Hardware keeps its social media lively and engaging, recently featuring a video of an employee competition to create a catchy company jingle.
PLANNING FOR THE FUTURE
In 2023, Andes began transitioning ownership to his longtime business partner and CEO, Christian Herrick. While Andes remains active in shaping the company’s direction, Herrick’s leadership ensures Randy’s Hardware will remain rooted by its founding principles while embracing new opportunities.
“This company has always been about people first,” Herrick says. “That won’t change.” n
LEGACY OF LEADERSHIP & SERVICE
Peter Grebeck, owner of Peter’s True Value in Milford, Mich., has spent a lifetime strengthening his family business while helping shape the independent home improvement industry. Known for his dedication, perseverance and innovative spirit, Grebeck continues to lead with quiet strength, even as he faces
Peter’s True Value Hardware
Retail Beacon Award
the personal challenge of living with Parkinson’s disease.
A third-generation hardware store owner, Grebeck has expanded his family’s legacy while building a business defined by service, relationships
Peter’s True Value in Milford, Michigan, has grown from a 5,000-square-foot store into a 20,000-square-foot home center that’s a trusted destination.
Honored for his contributions to the independent home improvement industry, Peter Grebeck (right) receives the Retail Beacon Award from Hardware Connection editor Doug Donaldson during the IHI Conference this July. and community trust. His influence reaches well beyond the Detroit area, though. Over the years, he has shared his hard-won expertise generously with fellow retailers, mentoring store owners across the True Value network and guiding others through the many challenges of independent operations. His steady leadership and selfless willingness to collaborate have earned him a deep well of sincere respect among his industry peers.
Grebeck’s story reflects the best of independent home improvement retail: hard work, adaptability and an unwavering commitment to people—customers, employees and colleagues alike—and makes him a truly worthy recipient of
Hardware Connection’ s 2025 Retail Beacon Award.
A LEGACY BUILT ON FAMILY AND SERVICE
Grebeck clocked into the hardware business early in life. His grandfather opened the family’s first store in the early 1960s, and Peter grew up immersed in the rhythms of smalltown retail. At just 7 years old, he was already helping assemble bicycles and learning how to take care of customers.
“It wasn’t something I had to do,” he recalls. “It was just part of how I grew up. Hardware was in our blood.”
Those early lessons shaped his philosophy of service. In 1983, he played
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a key role in expanding the business by opening a 5,000-square-foot location in Milford. Over time, that store grew into a 20,000-square-foot home center that has become a cornerstone of the community.
The company’s success has been rooted in anticipating customer needs and adapting to changing markets. Through careful planning and an intimate understanding of his customers, he has guided the store’s growth while maintaining the personal touch that keeps people coming back.
INNOVATION AND ADAPTATION
Grebeck has consistently embraced innovation, identifying new opportunities and investing in areas that set his store apart from larger competitors. He identified niche markets well before they became mainstream categories, recognizing early demand for products such as outdoor power equipment, party rentals and tree service gear.
His Milford store became one of the first in the area to introduce gasolinepowered go-karts, Amish outdoor furniture and a wide selection of rental equipment. Today, rentals remain a major differentiator for Peter’s True Value—everything from party supplies to home improvement tools. This focus has turned the store into a destination for customers seeking services the big boxes can’t match.
One of the defining characteristics of Peter Grebeck, owner of Peter’s True Value in Milford, Michigan, is honored with the Retail Beacon Award, recognizing his decades of leadership and service to the independent home improvement industry.
Grebeck’s willingness to try new ideas, refine operations and continuously improve his business has helped his store thrive, even as retail has steadily evolved.
CUSTOMER-CENTERED LEADERSHIP
The heart of the business has always been customer relationships, Grebeck says. His approach is simple: Focus on making people happy, and everything else will fall into place. “It’s not about making money,” he says. “It’s about
making customers happy. If customers are happy, the money will follow.”
That philosophy shapes every aspect of Peter’s True Value. Whether greeting customers on the sales floor, helping someone find the right tool for a job or offering advice on a project, Grebeck’s hands-on leadership sets the tone for his team.
His dedication has engendered extraordinary loyalty among both residential and contractor customers, many of whom rely on the store’s expertise and personal service.
SUPPORTING COMMUNITY, THE INDUSTRY
From offering specialized products to providing reliable repair services, the
store has earned a reputation as a trusted partner in its customers’ lives. Grebeck also gives back in ways that extend far beyond Milford. Within the True Value network, he’s known as a mentor and collaborator, always ready to share insights or lend a hand. He has helped other store owners navigate challenges from managing inventory to improving customer service, and often shares rental equipment or used fixtures to support their operations. This generous spirit has made Grebeck a
The extensive selection of fasteners at Peter’s True Value highlights the store’s focus on anticipating customer needs and delivering the kind of personalized service that keeps the community coming back.
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respected figure locally and among his peers across the industry.
RESILIENCE THROUGH CHALLENGES
Grebeck’s career has been defined by resilience and resolve. After his father’s passing in 2019, he stepped forward to guide the family business into a new chapter, working tirelessly to buy out his sisters’ shares and secure the ability to shape its future with his
Peter’s True Value built a reputation for innovation by investing early in outdoor power equipment, a category Grebeck recognized as essential to meeting customer needs long before it became an industry standard.
vision. Such determination continues to define his leadership today.
In recent years, he has faced another deeply personal challenge: Parkinson’s disease. Yet he remains at the heart of the business, spending
time on the sales floor helping customers and mentoring employees as they grow into their roles. His steady presence inspires confidence in his team and reinforces the values that have guided the store for generations. Employees, customers and fellow independents see him as an example of strength and perseverance—a leader who faces every challenge with purpose and heart.
A LASTING IMPACT
Looking ahead, Grebeck remains focused on maintaining the high quality and standard of service that have made Peter’s True Value such a trusted outpost. He has embraced tools like online advertising and social media to keep his business competitive, while never
Peter’s True Value Hardware offers delivery along with full-service support, including special orders, in-house paint matching, screen repair, blade sharpening and smallengine service.
losing sight of the personal connections that are at the core of his success.
His influence endures. Through his leadership, mentorship and generosity, he has made a lasting impact on his community, his employees and the independent home improvement industry overall.
For his decades of service, innovation and dedication, Peter Grebeck exemplifies the values celebrated by the Retail Beacon Award for Lifetime Achievement. His story is one of hard work, resilience and a commitment to people that continues to inspire fellow retailers and future generations alike. n
BUILT ON TRADITION, THRIVING ON INNOVATION
From its first tire shop in Dubuque, Iowa, in 1927, Theisen’s Home•Farm•Auto has rolled steadily forward, growing into a 24-store retail chain serving Iowa and Wisconsin. Nearly a century after its founding, the family name remains at the center of a business built on hard work and local roots.
Theisen’s strong, longstanding ties to its customers helped earn the company and its namesake family a 2025 Retail Beacon Award, recognizing excellence in performance, innovation and leadership.
Theisen’s
Retail Beacon Award
Continuing a legacy of family leadership and community giving at Theisen’s. From left: Pete Theisen, associate and customer engagement manager; Chris Theisen; Jim Theisen; and Tony Theisen, CEO.
FOUNDATION OF PEOPLE-FIRST TRUST
The Theisen’s story starts with that tire shop and a philosophy: “People buy from people, not companies.” That principle has endured across four generations of family leadership and remains central to the business’s operations today.
“Each generation has built on the last,” says J.R. Bellamy, Theisen’s director of purchasing. “We’ve evolved
from hard goods into a modern mix of farm, home and lifestyle products, but the culture hasn’t changed. It’s still about relationships, trust and serving our communities.”
Those values have shaped a culture defined by integrity, Midwestern work ethic and a focus on people—a formula that has enabled Theisen’s to grow steadily while maintaining its identity as a family business. Its two dozen stores across Iowa and Wisconsin average over 20,000 square feet and offer all the core home improvement departments. Still headquartered in Dubuque, it’s now overseen by the third and fourth generations of the founding family.
AWARD-WINNING RETAIL EXPERIENCE
Beacon Awards aren’t given to the biggest businesses, but to the most exceptional. Theisen’s earned its recognition through consistent performance, a willingness to innovate and investment in the customer experience.
Theisen’s operates 24 stores across Iowa and Wisconsin, including this Cedar Rapids, Iowa, location. The company’s community-focused approach includes annual grants and scholarships that benefit families, schools and local organizations.
The company has embraced strategic category resets and data-driven merchandising, often in partnership with Orgill’s Retail Services team. One standout example: a recent comprehensive reset of its hand tools department. With Orgill, Theisen’s was able to optimize shelf layout to better match demand, resulting in a sales surge. The reset improved inventory productivity and enhanced customer satisfaction by ensuring the right mix of tools was in stock.
“Leveraging Orgill’s analytics and planning tools, we were able to rethink the store’s entire layout and assortment,” Bellamy explains. “The result was double-digit sales growth, happier customers and more productivity per square foot.”
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A TRUSTED PARTNER: WORKING WITH ORGILL
One reason Theisen’s has been able to evolve without losing its roots is its strong partnership with Orgill—“a big part of how we serve our customers,” Bellamy says. “Their weekly deliveries keep us stocked on project items, and their broad SKU selection gives us access to the products people are looking for.”
Orgill has also supported category resets across all 24 locations, helping Theisen’s align assortments with regional trends and store-level needs. The overall sales trajectory has been positive, fueled by its focus on understanding customer needs and investing in the shopping experience.
Its steady expansion testifies to its long-term financial health. Each new or remodeled store benefits from careful market research and planning. Theisen’s embodies the principle that listening to customers and fine-tuning product assortments leads to sustainable growth. Its financial discipline, combined with strategic category initiatives like the hand tools refresh, has solidified its reputation as a profitable retailer that’s always growing.
At July’s IHI Conference in Orlando, Florida, J.R. Bellamy of Theisen’s (right) receives the Retail Beacon Award from Hardware Connection editor Doug Donaldson.
SERVING THE COMMUNITY EVERY DAY
To understand what sets Theisen’s apart, look beyond the sales numbers and into the neighborhoods that its stores call home. Giving back isn’t a rote corporate initiative; it’s a defining part of its identity.
At the center of that philosophy is the “More for Your Community” grant program, which donates $350,000 annually to nonprofits across Iowa and Wisconsin. Through a partnership with the Community Foundation of Greater Dubuque, every store community receives at least $5,000 each year, supporting causes that address
the basic needs of children and families, including food, shelter, education, safety and health. Since its launch in 2009, the program has contributed nearly $3.4 million to hundreds of local organizations.
For Chris Theisen, a third-generation family leader, that mission is personal. He serves as president of the Boys & Girls Club of Greater Dubuque and has been involved with the Hills & Dales Board (a not-for-profit human services organization), Mercy Hospital Board of Trustees and Holy Family Catholic Schools. “Our stores are part of these towns,” Bellamy says. “When our neighbors thrive, we thrive. That’s why you’ll see our people volunteering at events, donating to schools and supporting first responders—it’s all part of who we are.”
As part of its commitment to youth programs, Theisen’s works with 4-H to organize hands-on planting events that encourage learning.
Theisen’s also invests in youth development and education through scholarships and sponsorships. The company contributes to organizations such as 4-H, the National FFA Organization and the Iowa Foundation for Agricultural Advancement (IFAA). It funds annual 4-H scholarships through the Iowa 4-H Foundation and supports the IFAA Winner’s Circle program, which benefits Iowa FFA and 4-H members. Theisen’s has also established scholarships at local colleges, including Kirkwood Community College and Northeast Iowa Community College, encouraging students to pursue trade skills and agricultural sciences.
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ALIGNING BUSINESS WITH COMMUNITY
At Theisen’s, every design and merchandising choice reflects a simple priority: serving the community. Stores are designed to feel welcoming, with high ceilings, bright, energy-efficient LED lighting and wide, uncluttered aisles that make shopping easy and comfortable. Organized layouts and clear signage create a homey atmosphere for customers, whether they’re stopping in for a single item or filling a cart.
Attention to detail extends beyond appearance. Seasonal displays and power aisles greet customers with timely specials and new products, while warm wood tones and farm-inspired accents throughout the store reflect the rural lifestyles of those Theisen’s serves. Complimentary touches—popcorn or pet treats—add to the inherent sense of hospitality that keeps customers browsing longer.
Merchandising also plays a role. Over the past year, Theisen’s invested in upgraded fixtures and reorganized category layouts. It expanded and redesigned its pet departments, for example, to create a “pet destination” in recognition of how important the fourlegged fuzzies are to many families.
Another example: displays of collegiate sportswear and gear from the University of Iowa, Iowa State and nearby schools. Caps, hoodies, flags and tumblers rotate seasonally, celebrating
Tally, Theisen’s in-store robot, helps improve accuracy in inventory tracking by scanning thousands of products daily. The information it collects supports quicker restocking and a better customer experience overall.
shared pride and tapping into customers’ school spirit.
These decisions—whether about lighting, layout or product selection— showcase how Theisen’s blends modern retailing with small-town connections. The company doesn’t just stock shelves; it curates experiences that reflect its clientele’s interests and traditions. “We know our customers personally, and we want to support the things they care about,” Bellamy says.
INNOVATING FOR THE FUTURE
Even as Theisen’s stays true to its roots, it isn’t standing still. The recent introduction of Tally, a shelf-scanning inventory robot, is transforming operations at pilot locations. By automating inventory audits, Tally improves stock
accuracy and pricing while freeing associates to spend more time with customers.
Technology is also shaping employee training. Theisen’s Vendor Training Show, held twice a year in Dubuque, brings vendors and associates under one roof for hands-on product demos and education. Every associate attends, ensuring consistent expertise across all stores. It’s a best-in-class model for empowering employees and enhancing service.
“It’s one thing to have the right products,” Bellamy says. “It’s another to have a team that knows those products inside and out. That’s where we really differentiate ourselves.”
LOOKING AHEAD
With plans for store expansions in Anamosa and Pella, Iowa, and a new market in Ripon, Wis., Theisen’s is preparing for another phase of growth while also doubling down on digital initiatives like loyalty programs and e-commerce. Through it all, the
Right: Orgill partners with Theisen’s to provide comprehensive product sourcing, merchandising guidance and logistical support that help keep the retailer’s shelves stocked and competitive.
Left: At Theisen’s Vendor Show, suppliers present the latest products and innovations to company staff, helping the retailer stay connected to industry trends and customer needs.
company remains focused on the principles that brought it here: strong relationships, local service and community investment.
Receiving the 2025 Beacon Award is a milestone for Theisen’s, but Bellamy sees it as more than recognition—it’s motivation. “This award affirms that putting people first works,” he says. “It celebrates our employees, our customers and the communities we serve. And it pushes us to keep raising the bar.”
With nearly a century of history, a loyal customer base and a reputation for innovation and local leadership, Theisen’s is poised to remain a pillar of Midwest retailing for generations to come. n
BEACON AWARDS
REINVENTING A BIG LAKE LANDMARK
When Dave and Lori Ables set out to open a new hardware store, they weren’t just looking to start another business—they wanted to create something meaningful for their community. Drawing on years of experience from their first Three Sons
Above: The remodeled Three Sons Hardware in Big Lake is a welcoming destination, offering products and services tailored to Minnesota’s lake-country lifestyle.
Hardware store in Ohio, they saw a chance to bring that same energy to Big Lake, Minnesota. Their opportunity came in early 2022, when a longtime local hardware store
Three Sons True Value Hardware Beacon Award for Best New Store
Lori and Dave Ables, owners of Three Sons Hardware in Big Lake, transformed a longstanding local store via a full remodel, adding new departments and one of the largest nuts-and-bolts selections in central Minnesota.
BEACON AWARDS
went up for sale after serving Big Lake for 50 years.
“We could buy both the building and the store, which was key for us,” Dave says.
Set along Highway 10—a hightraffic corridor that swells with weekend lake-goers—the location offered prime visibility and easy access for potential customers. By January 2022, the Ableses had purchased the property and set their sights on transforming it into the newest Three Sons Hardware.
STARTING FRESH
The store they bought had good bones but lacked investment—and vision. “It was a clean, nice store, but there was hardly any inventory,” Dave explains. Adds Lori: “It was clear they hadn’t put much into it recently, so it was a blank canvas for us.”
Lori Ables expanded and redesigned Three Sons Hardware’s fishing department, creating a destination stocked with everything from rods and reels to locally sourced live bait.
Lori took the lead on a top-to-bottom remodel, juggling construction projects while overhauling the outdated pointof-sale system: “I was starting from scratch with no historical data, so I had to build it up from the ground.”
The improvements were extensive. The Ableses upgraded everything from the roof and parking lot to shelving, LED lighting and signage. They reconfigured aisles for better flow and added 1,000 square feet of retail space by reducing the warehouse footprint. “We kept some
fixtures, but pretty much everything else is brand new,” Dave says.
Inventory also received a major upgrade. The couple added new departments including outdoor power equipment, grills and a significantly expanded STIHL lineup. A car enthusiast, Dave takes pride in the store’s extensive nuts-and-bolts selection, now one of the largest in central Minnesota. “We’ve got every type of bolt you could need, American and metric,” he says.
Dave and Lori Ables accept the Beacon Award for Best New Store at the IHI Conference in Orlando, Florida, this July, honoring their vision and hard work in transforming Three Sons Hardware into a standout destination in Big Lake, Minnesota.
BOLD NEW LOOK
The remodeled store reopened in September 2022 with a fresh layout designed to surprise returning customers. “We took our time to get it right,” Dave says. “We wanted people to really notice the difference.” They certainly did. “People would walk in and say, ‘Wow, it’s completely different!’ ” Lori recalls. The reopening featured a ribbon-cutting ceremony, grill demonstrations and a paint sale, signaling a new era for hardware in Big Lake. That kind of dedication and community engagement is a big reason Three Sons earned the 2025 Beacon Award for Best New Store.
STOCKED FOR LAKE COUNTRY
Located in the heart of Minnesota’s lake country, Three Sons Hardware caters to its customers’ lifestyles. Fishing is a cornerstone category, and Lori has more than doubled that department’s size, creating a destination stocked with rods, reels, tackle and locally sourced live bait. Ice fishing gear—augers, shelters, jigs—rounds
out the selection, ensuring anglers are covered year-round.
The store also serves RVers, campers and boaters whether they’re looking for lake-themed décor or Yeti coolers. “We’re stocked for everything lake life,” Dave says.
The Ableses tailor their offerings to meet local demand, having learned early that success meant adjusting to residents’ preferences. “What worked in Ohio doesn’t always work here, so we focus on what the community needs,” Dave explains. After bringing in highend grills that didn’t sell, for example, Three Sons shifted to midrange models better suited to their customers. “We learned fast, and it’s paying off.”
OUTDOOR POWER EQUIPMENT AND MORE
One of Three Sons’ biggest success stories has been its investment in outdoor power equipment. By adding STIHL tools, zero-turn mowers and a range of supporting products, the store
BEACON AWARDS
has quickly become a reliable go-to destination for homeowners and professionals alike.
Sales in the category have grown rapidly in just two years, supported by Lori’s eye for presentation. Artificial turf now lines the lawnmower displays, giving the section a polished, lifestylefocused feel that resonates well with customers.
SERVICES THAT STAND OUT
The Ableses didn’t stop with products, adding services as well to make Three Sons a true retail lodestar. They’ve expanded their rental department and introduced new offerings including outdoor power equipment repair, chain sharpening, glass cutting and key duplication. “[The previous owners] didn’t offer power equipment repair,” Dave says. “Now we can fix it all.”
These additions make the store as much a resource for solutions as a place to buy tools and supplies, setting it apart from larger competitors.
FAMILY AT THE CORE
True to its name, Three Sons Hardware is a family business. Dave and Lori’s sons—David, Sam and Nicholas—all play a role in the operation. David works alongside Lori at the store, Sam supports operations at their nearby Tri-County Lumber and Nicholas recently joined the lumberyard team.
After it opened, Three Sons Hardware quickly became a destination for outdoor power equipment, featuring an expanded STIHL lineup, zero-turn mowers and an assortment designed to meet the needs of homeowners and pros.
The Ableses are equally committed to Big Lake itself. From supporting the local Chamber of Commerce and school programs to sponsoring basketball teams and donating bicycles for community events, Three Sons Hardware has built strong ties with the people it serves. “We believe in giving back,” Lori says.
GROWTH AND MOMENTUM
Since reopening, Three Sons Hardware has seen sales climb by 30 percent over three years, with
profitability improving dramatically. Expanding into both hardware and lumber has positioned the business for continued success.
Dave and Lori’s vision for the store is simple: Provide outstanding service, stock the products their customers want and stay connected to the community. “We want to be the place people know they can count on,” Lori says.
For the Ables family, the remodel was more than a fresh coat of paint— it marked the start of a new chapter. With an updated layout, an expanded
Three Sons Hardware features a refreshed EasyCare, True Value’s private-label paint line, as part of its extensive remodel, offering customers more choices and a brighter, updated shopping experience.
selection and a growing reputation as a trusted resource, Three Sons Hardware has become a standout in Big Lake.
Dave and Lori say winning the Beacon Award for Best New Store is a reflection of everything they’ve built: a retail power house grounded in service, boosted by innovation and connected to the community it calls home. n
A SMALL-TOWN HUB, REINVENTED
Coulee Hardware sits on a narrow strip of land between Crescent Bay and Banks Lake in Grand Coulee, Wash., a rural town with fewer than 1,000 residents. It’s the kind of place where neighbors greet one another by name and local businesses double as gathering spots. With just a handful of restaurants, shops and services stretched along the main road, Coulee Hardware stands out as a hub for both homeowners and contractors. The surrounding natural beauty is undeniable, but it’s the town’s tightknit character and sense of community that truly define the area—and make the store’s role even more essential.
For Kerry Higgins, a longtime team member and now part-owner of Coulee Hardware, its place in the community has always encompassed more than just selling products. His devotion to serving his neighbors inspired an ambitious remodel, one driven by his desire to create a better shopping experience and ensure that the store could meet residents’ needs for years to come. That commitment to both innovation and service is a big reason Coulee Hardware earned the Beacon Award for Best New Store, showing what’s
Above: Coulee Hardware serves Grand Coulee, Wash., home to fewer than 1,000 residents. It’s an essential hub for locals and the surrounding area.
Coulee Hardware Beacon Award for Best
New Store
Part-owner Kerry Higgins focuses on creating a store where neighbors find solutions, support and a welcoming place to shop.
possible when small-town values meet forward-thinking leadership, merchandising and design.
“We started as a little nuts-and-bolts store,” Higgins says. “We’ve grown into something much bigger, a place where people come not just for supplies, but for guidance and support.”
A STRATEGIC OVERHAUL
In August 2022, Coulee Hardware began a bold remodel designed both to retain the new customer base it gained during the pandemic and create a shopping experience that would meet the expectations of today’s clientele, all without losing its small-town character.
BEACON AWARDS
The expanded, 14,000-squarefoot transformation, completed in October 2023, touched every corner of the operation. The redesign opened new entrances, cut through walls to connect previously disjointed buildings and reimagined the layout for a bright, open and welcoming experience. “You used to have to walk outside to get from one part of the store to the other,” Higgins says. “Now it feels unified and customer-friendly.”
The investment is already paying dividends. Since the remodel was finished, the store has enjoyed an 8 percent sales increase, building on the 35 percent growth it saw during the pandemic. Average transaction size is up nearly 13 percent, and gross margin percentage has risen by 4.5 percent—results that underscore how a well-planned reinvention can energize a community business.
MERCHANDISING FOR REAL PEOPLE
The store’s product strategy is focused, intentional and rooted in local demand. Every aisle is thoughtfully stocked to serve the specific needs of rural customers, from gardening supplies and livestock fencing to home repair essentials and seasonal items.
“We know our customers by name,” Higgins says. “So we stock for real
Crowds fill Coulee Hardware during special events and seasonal promotions, highlighting the store’s place at the center of community life in Grand Coulee.
people, not just numbers on a spreadsheet. If it matters to the community, it matters to us.”
Looking ahead, the store is preparing to launch a kitchen design center, complete with stocked cabinets and plans for full-service design consultations. This expansion will make Coulee Hardware a go-to destination for both weekend DIYers and contractors tackling larger remodels.
INNOVATION MEETS INDEPENDENCE
Coulee Hardware is a reminder that small-town stores can lead with big ideas. Higgins and his team have embraced technology to streamline operations and improve customer convenience, adopting a modern
Coulee Hardware’s 14,000-square-foot space was completely redesigned, creating a unified, open layout that makes shopping easier and more inviting.
BEACON AWARDS
point-of-sale system and an online ordering platform that makes shopping seamless.
Digital hiring tools simplify onboarding new team members, while targeted digital promotions keep seasonal offers relevant and well-timed. “We’ve embraced change,” Higgins says. “Technology helps us serve people better, and that’s what it’s all about.”
COMMUNITY AT THE CORE
Coulee Hardware’s transformation has reverberated well beyond its walls. The store was named 2024 Business of the Year by the Grand Coulee Dam Area Chamber of Commerce, recognition of its deep roots and continued investment in the community.
Coulee Hardware was named 2024 Business of the Year by the Grand Coulee Dam Area Chamber of Commerce, lauding its ongoing investment in the area.
The Coulee team supports local events, fundraisers and neighbors in need—showing up wherever they can lend a hand, whether that entails stocking just the right part for a tricky repair or offering advice to help a weekend project go smoothly. “We’re not just selling things,” Higgins says. “We’re helping people figure things out. We take pride in being there when it matters.”
CULTURE OF GROWTH FOR EMPLOYEES
The success of Coulee Hardware also reflects its commitment to team development. It supports employees through a unique training incentive program that pays $25 per completed learning module, up to four per month.
This approach has fostered a culture of knowledge and confidence that
Coulee Hardware staff build their expertise through a training incentive program that rewards them for completing learning modules, ensuring that every customer gets knowledgeable service.
strengthens customer service and employee pride. “When our people feel knowledgeable, they feel proud of their work,” Higgins says. “That pride shows up in every customer interaction.”
FRESH VISION, SAME HEART
Reinvention, Higgins says, is about more than just aesthetics or operations—it’s a reinvestment in the people Coulee Hardware serves. Plans to launch the kitchen design center and continue integrating tech-forward improvements reflect a vision that blends tradition and
innovation. “We’re still that small-town hardware store, but now we’re ready for whatever comes next.”
With its remodeled space, curated assortments, strong community ties and willingness to adapt, Coulee Hardware demonstrates how independent retailers can thrive by embracing change without losing their identity.
Under the guidance of Higgins and his team, the store remains what it has always been: a trusted hub where neighbors find solutions, support and connection. n
REBUILDING STRONGER, SERVING BIGGER
When a devastating fire destroyed the 120,000-squarefoot Pharr, Tex., flagship store of Matt’s Building Materials on New Year’s Day 2022, the loss could have crippled the family-owned business. Instead, it became the spark for a remarkable comeback.
Matt’s Building Materials
Beacon Award for Best New Store
The morning after the blaze, co-owner Danny Smith addressed his team with what became the rallying cry for recovery: “That building behind me isn’t Matt’s Building Materials. . . . It’s not the
Above: Matt’s Building Materials’ Pharr location showcases a redesigned layout and expanded assortments, with Orgill’s support helping optimize product selection and keep shelves stocked to meet growing demand.
Isaac Smith, co-owner of Matt’s Building Materials, helps oversee four locations across the Rio Grande Valley, including the newly rebuilt Pharr store that anchors the Woodrow Plaza development. building. It’s the people. You are Matt’s Building Materials. We are Matt’s.”
Today, Matt’s operates four locations across the Rio Grande Valley and has witnessed record growth. The rebuilt store, which opened in 2024, blends modern retail innovation with hometown tradition while anchoring an ambitious new development that includes leased retail space and a full-scale events center.
Because of its resilience in the face of tragedy—and, more importantly, its commitment to rebuilding a store that better serves its customers and community—Matt’s Building Materials has earned the 2025 Beacon Award for Best New Store.
TURNING ADVERSITY INTO OPPORTUNITY
The fire could have halted operations, but the Smith family and their team used it as an opportunity to rethink every aspect of the business.
The rebuilt facility is about 90,000 square feet, smaller than the original footprint but a more efficient, customerfriendly layout. Salvaged beams were incorporated into the design, preserving a sense of history while introducing better lighting, open sightlines and an expanded parking lot. A dedicated lumberyard entrance now streamlines traffic for contractors and DIY customers alike.
The new store is also the heart of Woodrow Plaza, a mixed-use
BEACON AWARDS
development that includes additional retail and the Brookhaven Event Center, a venue for community events, weddings and gatherings. By integra ting retail and civic use, Matt’s has redefined what a building materials store can be: More than a shopping destination, it’s a central hub for the Rio Grande Valley.
GROWTH THAT SPEAKS FOR ITSELF
The rebuild has delivered impressive results. With help from its distributor, Orgill, average ticket sizes have surged an astounding 300 percent since reopening. Sales, profits and margins have all exceeded pre-fire levels.
This growth reflects strategic planning and savvy investments in both facilities and merchandising. By focusing on customer experience and tailored product assortments, Matt’s has achieved operational efficiency while expanding its reach across the Valley.
Orgill has been a steady partner throughout. From product sourcing to merchandising support, Orgill’s distribution network ensured that essential materials and updated assortments were available quickly and reliably during construction. Orgill also collaborated with Matt’s to optimize product placement and fine-tune the new layout to better serve both contractors and DIY customers.
Matt’s Building Materials marked a powerful comeback with the grand reopening of its rebuilt Pharr flagship on April 13, 2024—a celebration of resilience and growth after the devastating January 2022 fire.
A SMARTER STORE FOR SOUTH TEXAS
Matt’s merchandising strategy showcases deep knowledge of customers’ needs. The spacious Pharr showroom and branch locations are organized for intuitive shopping, with core assortments in lumber, roofing, paint, flooring, doors, windows, plumbing and electrical supplies. Plumbing and electrical, two of the fastest-growing categories, are prioritized with prominent displays and strong inventory support.
The team continuously reviews every product category, analyzing sales
trends and customer feedback monthly to adjust mixes and floor layouts. Highdemand items are always in stock and easy to find, while slower movers make way for trending products.
Matt’s also delivers value through unique offerings that set it apart from the big boxes: custom door and cabinet workshops, a full-service flooring department with free quotes and professional installation, and in-house blueprint interpretation services.
“Danny’s Backyard,” an expanded outdoor living section, features grills, lawn-and-garden supplies and power tools. Convenient delivery across the Rio Grande Valley further extends the store’s reach, bringing bulky materials directly to job sites and homes.
“The building isn’t Matt’s Building Materials—it’s the people” is the mantra that guided the Smith family as they rebuilt, expanded and strengthened the store’s presence across the Rio Grande Valley.
The Matt’s ownership team (from left): Luis Mancillas, Isaac Smith, Diana Smith, Danny Smith, Jeremy Smith and Ben Smith.
CELEBRATING COMMUNITY
The grand reopening of the Pharr flagship in April 2024 was more than a ribbon cutting—it was a community festival. Thousands of customers, local officials, vendors and neighbors came together for a day of food, live music, family-friendly activities and prizes.
After the public celebration, Matt’s hosted an exclusive afterparty for employees, vendors and partners at
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the new Brookhaven Event Center. The private gathering featured dinner, entertainment and heartfelt speeches recognizing the team’s determination and hard work. It was a celebration of resilience, gratitude and the company’s enduring connection to the region.
That community-first mindset drives Matt’s year-round promotions, from DIY clinics and contractor demos to sponsorships and family holiday events. Social media channels, local radio and in-store promotions keep customers informed and engaged.
A CULTURE OF SERVICE AND GIVING BACK
Matt’s Building Materials lives by the principle that success means little if it isn’t shared. The company’s philanthropy spans disaster relief, education, youth programs and military support.
After a major flood hit the Rio Grande Valley in the spring of 2025, Matt’s
Matt’s Building Materials’ rebuilt Pharr store features a more efficient, customer-focused layout, with expanded assortments in core categories like plumbing, electrical and flooring to better meet shoppers’ needs.
supplied materials at reduced prices to affected homeowners and sold sheetrock below cost to make rebuilding more affordable. Following its fire, the company sold “We Are Matt’s” T-shirts, raising $17,500 for the Pharr Fire Department’s victim relief fund.
When local families lost their homes to conflagrations, Matt’s donated mobile housing units to provide immediate shelter. The company also awards $15,000 in annual scholarships to college-bound students pursuing careers in fields including engineering, architecture and business.
Matt’s supports local Boys & Girls Clubs, funds facility upgrades, sponsors youth sports teams and
participates in community fairs. Through its robust Military Discount Program, veterans and active-duty personnel receive year-round savings.
INVESTING IN PEOPLE
The Smith family’s leadership philosophy is simple: Take care of employees, and they’ll take care of customers. Every new hire goes through a comprehensive onboarding program that instills core values and provides essential product knowledge.
Leadership development opportunities, guided by Ken Blanchard’s The One Minute Manager principles, emphasize coaching, positive feedback and open communication. Employees are encouraged to attend workshops, pursue certifications and participate in regional trade shows, ensuring they remain knowledgeable and engaged.
Matt’s also fosters camaraderie and recognition, celebrating five-star customer reviews with team treats and sharing successes across locations
Matt’s Building Materials hosts hands-on workshops for kids, one of many ways the company connects with local families. From donating supplies after floods to supporting youth programs, Matt’s continues to invest in the communities it serves.
via a team app. Many employees have been with the company for decades— testament to its supportive culture.
REDEFINING WHAT A LUMBERYARD CAN BE
With its rebuilt Pharr flagship, Matt’s Building Materials has set a bold standard for innovation in the independent channel. The Brookhaven Event Center and enhanced shopping experience represent strong, forward-thinking leadership. From salvaging history to embracing modern efficiencies, Matt’s has transformed tragedy into triumph— building not just a better store but a firmer connection to the people it serves.
For the Smith family and their team, the words Danny spoke after the fire remain true today: “We are Matt’s.” n
DIGITAL
Sponsored By
INAUGURAL DIGITAL BEACON AWARDS
RECOGNIZING INDEPENDENT HARDWARE RETAILERS WINNING THE WEB
The debut of the Digital Beacon Awards
marks a new chapter in recognizing excellence across the independent retail hardware channel. This inaugural class of winners showcases standout achievements—from intuitive e-commerce platforms to creative social media campaigns and innovative digital strategies. Each honoree demonstrates how independent retailers can use technology to deepen customer relationships and drive real results.
On the following pages you’ll find an
in-depth profile of the overall winner, Sullivan Hardware & Garden, which was honored with the Beacon Award for Digital Excellence during the IHI Conference Awards Gala this July in Orlando. Here we’ll also spotlight Digital Beacon Award category winners including Outstanding Community Engagement, Best Advertising Campaign, Best Social Media Campaign, Best Social Media Post and Best Website/E-commerce Site.
Find links to the winning entries on the Hardware Connection site . n
Sullivan Hardware & Garden
Digital Beacon Award for Digital Excellence
SHORT-FORM STORYTELLING, LONG-TERM LOYALTY
In an era in which customers can buy nearly anything online, Pat Sullivan, owner of Sullivan Hardware & Garden in Indianapolis, employs a different strategy: Make the store an experience worth leaving the house for.
That philosophy has fueled Sullivan’s growth and earned the store the
inaugural Beacon Award for Digital Excellence, which recognizes independent retailers using digital tools to amplify their brand, connect with
Pat Sullivan, owner of Sullivan Hardware & Garden in Indianapolis, treats social outreach as a storefront window: Show the people, show the fun, show what’s in stock— and customers walk through the door.
DIGITAL BEACON AWARDS
customers and drive business forward. Sullivan Hardware & Garden stood out for its end-to-end digital approach— blending website visibility, e-commerce capabilities, event marketing and a distinctive social media presence that draws customers in, both online and off.
A BUSINESS BUILT ON EXPERIENCES
Sullivan Hardware & Garden began in 1954 as a small neighborhood store and has evolved into a multi-location
destination combining hardware, lawn and garden, patio and seasonal products. By the early 2000s, Sullivan recognized that competition wasn’t just coming from other independents but from big boxes and, increasingly, the internet.
When Lowe’s entered the local market, Sullivan responded by expanding and modernizing. But as online shopping became mainstream, he realized simply adding square footage wasn’t enough. If customers could order
products from anywhere, Sullivan Hardware needed to offer something they couldn’t get elsewhere.
That’s when the company began leaning into what Sullivan calls being an “experience-driven retailer.” Seasonal products like live plants, grills and patio furniture became anchors, but the store also turned into a gathering place built around events, storytelling and connection. The lawn-and-garden business helped give the store a natural
Sullivan Hardware & Garden in Indianapolis shows how authentic social storytelling—trends, team moments and invitations to visit—gets people off the couch and into the store.
advantage—after all, customers can’t fully replicate the experience of browsing trees, plants and flowers through a computer monitor.
By 2008, Sullivan Hardware was investing in entertainment-driven retail, and social media quickly became the megaphone it used to share that story.
DIGITAL BEACON AWARDS
BUILDING A DIGITAL STRATEGY THAT FEELS
HUMAN
Sullivan Hardware & Garden’s digital presence isn’t an afterthought—it’s a core part of business operations. Its website ( sullivanhardware.com ) showcases depth in core categories like grills and outdoor living and seasonal items such as artificial Christmas trees, helping customers plan purchases and often motivating them to make long drives to visit in person.
E-commerce supports that strategy without replacing it. Annual online sales fall between $700,000 and $1 million, focused on larger-ticket items such as patio furniture, grill accessories and local pickup and delivery. “People will drive a couple hours because we have such a large selection,” Sullivan says. “The website shows them why it’s worth coming.”
But it’s social media where Sullivan Hardware’s personality shines. Led by Pat’s daughter-in-law Arden, who serves as the creative force behind most content, the store produces short, fast-moving videos that blend humor with promotion. Posts usually run under a minute and a half, catering to customer attention spans and platform trends.
Content ideas come from everywhere: the team, TikTok and spontaneous moments in the store. Arden filters
Staff-led content, like this promo for a live plant sale, ranges from seasonal how-tos to light humor; either can trend and bring customers in.
those ideas into watchable stories, giving Sullivan Hardware’s online presence a playful, approachable voice.
MAKING FUN OF THE HOOK
Sullivan Hardware’s social media strategy goes beyond traditional “product-price” advertising. While posts occasionally spotlight new items or promotions, much of the content focuses on showing off the store’s personality.
Sullivan Hardware & Garden’s Instagram is a variety show, not a catalog: quick bits, running gags and seasonal cameos that end with a simple invitation to stop by.
Events feed content and content fills the events—Sullivan Hardware & Garden links on-site experiences with steady social promotion to drive turnout.
DIGITAL BEACON AWARDS
A favorite example is the “Hanging Basket Arm Association” video, which pokes fun at the garden center staff’s ritual of constantly reaching up to place and retrieve hanging baskets. The post resonated with garden center employees nationwide and generated a surge of engagement.
“It had nothing to do with selling anything,” Sullivan says, “but it still helped our business.”
That mindset—that content can entertain first and sell second—has helped Sullivan Hardware’s videos gain traction, with some going viral over the past year.
CONNECTING SOCIAL MEDIA AND EVENTS
Events are another pillar of Sullivan Hardware & Garden’s identity, and social media turns them into marketing opportunities. Some are traditional retail hardware draws, such as holiday tree showcases or patio furniture launches, but many are intentionally quirky, designed to spark conversation.
Take the Coleslaw Festival, for example. Once, during a staged interview about the event, a purportedly agitated Sullivan threw a bowl of coleslaw and stormed off set when pressed about “why coleslaw?” (He was ostensibly angry about mac and cheese getting all the media’s side-dish love. Stanislavski, eat your heart out. And your coleslaw.) The clip became part of
Pat Sullivan’s acceptance speech for the Beacon Award for Digital Excellence was part comedy, part checklist—how to turn reels into RSVPs and web traffic into door swings.
the festival’s lore and helped build buzz online.
Similarly, the store’s annual St. Patrick’s Day fundraiser, which attracts around 500 attendees, inspired one of its most memorable videos. Arden edited footage to combine Irish dancers’ legs with Pat and his son’s torsos, tagged the professional dancers—and got an enthusiastic response when the real ones responded and shared it.
These posts often blur the line between entertainment and promotion, creating a cycle in which fun content sparks interest in events, and the events generate more opportunities for engaging digital storytelling.
HARNESSING THE POWER OF VIRALITY
Not every video explodes, but that’s part of Sullivan Hardware’s strategy:
Keep publishing, experiment constantly and never assume what will connect. “You never know what’s going to run a little bit with craziness,” Sullivan says.
That approach paid off this past year when a post went viral, drawing more than 1 million views and lots of new customers. The video showed a dad holding a beer and Baby Oliver, who is eyeing a shiny Napoleon grill. Mom walks by behind them pushing a cart loaded with plants, which the chyron says are “double the grill cost.” The clip blends humor and heart, perfectly highlighting Sullivan’s spring lineup of grills, plants, and patio furniture. Such success wasn’t luck—it stemmed from consistent effort, experimentation and embracing trends without losing authenticity.
A TEAM EFFORT
Sullivan emphasizes that success comes from involving the entire team. Employees regularly appear in videos, pitch ideas and sometimes compete for screen time. “You’ll be surprised how many people want to be part of social media,” he says. “It might not be who you expect.” Some employees have hidden talents—from dance to comedy—that shine on camera. Missing a shoot can even lead to regret: “We’ll be filming something and someone who isn’t there will say, ‘I would’ve come in if I’d known.’ ”
That culture of participation fosters creativity, while also keeping Sullivan
Hardware’s online voice authentic and rooted in real people.
LOOKING BEYOND THE NEXT CLICK
Sullivan Hardware & Garden’s online presence will continue to evolve, but its purpose remains clear: to bring people into the store. Whether through an event video, a viral joke or a product showcase, every post and platform ultimately supports a single goal—giving customers a reason to visit.
For Sullivan, digital outreach isn’t about chasing trends for their own sake. It’s about telling the store’s story, highlighting its people and creating experiences customers can’t get anywhere else.
Sullivan Hardware & Garden earned the inaugural Digital Beacon Award for its ability to employ every digital tool in a cohesive strategy, blending e-commerce, events and a vibrant social media presence to engage customers and drive business.
“Pat Sullivan and his team have set the bar high for future entrants in the Digital Beacon Awards by building a model for how independents can thrive online,” says Doug Donaldson, editor of Hardware Connection. “From their engaging website and growing e-commerce platform to creative events and social media that truly connects with their audience, Sullivan Hardware & Garden shows what’s possible when authenticity and innovation work hand in hand.” n
VALU HOME CENTER
DIGITAL BEACON AWARD FOR OUTSTANDING COMMUNITY ENGAGEMENT
Valu Home Centers, a familyowned home improvement retailer based in Buffalo, N.Y., has served western and central New York and northwest Pennsylvania since 1968. With 32 locations, the company has built its reputation on community connection and customer care.
Judges praised Valu for using its physical space and digital channels to champion causes that matter locally. “It’s great when a shop uses its retail space to support a local cause for good while making the post about it fun and colorful,” said judge Kelly Wright,
Hardware Connection’ s Tools for Ideas columnist.
Digital Beacon Awards judge Kathryn Emery, home product expert of Be The Best Home, commended Valu’s partnerships, noting how the company “chose a cause central to the community” and worked with nonprofits “doing the work” to amplify its impact.
And judge Chip Wade, host of HGTV’s Elbow Room and founder of Wade Works Creative, believed the campaign had an easy call to action with a “playful, engaging graphic that reinforces the message and strengthens [Valu’s] connection with the community.”
MCGUCKIN HARDWARE
DIGITAL BEACON AWARD FOR BEST ADVERTISING CAMPAIGN
McGuckin Hardware, a Boulder, Colo., institution since 1955, has built its reputation as the place to shop for nearly everything, from hardware and home improvement supplies to unique specialty items. Known for its distinctive personality and loyal customer base, McGuckin continues to stand out in a crowded retail landscape.
Judges lauded McGuckin’s winning advertising campaign for its authenticity and professional execution. “I like that they use real employees who work there versus actors—it indicates the
vibe and personality of the store as a welcoming place,” Wright said.
Wade highlighted the way the ad “strikes the perfect balance” between polish and approachability: “Highquality videography and editing give it a professional feel, while featuring actual McGuckin employees keeps it grounded and authentic.”
Emery commended its technical quality and pacing, noting the “tight camera work, consistent energy and engaging content” that effectively showcases the store’s deals, staff and atmosphere.
DIGITAL BEACON AWARDS
TAYLOR’S DO IT CENTER & PLEASANTS HARDWARE
DIGITAL BEACON AWARD FOR BEST SOCIAL MEDIA CAMPAIGN
Taylor’s Do it Center, based in Virginia Beach, Va., and Pleasants Hardware, in Richmond, Va., teamed up to create a playful, highly engaging series that won them the Best Social Media Campaign category. Both familyowned businesses have deep community roots, and their collaboration showcased how independent retailers can turn friendly rivalry into audiencebuilding creativity.
Judges cited the campaign’s originality, humor and execution. “This is so smart and so fun,” Wright said. “It’s great when two local businesses that do similar things can come together
as a unified front and poke fun at the notion of competition.”
Wade highlighted the creative consistency and audience connection: “The ‘Plantlympics’ concept launched with a strong, themed post that set the tone and left room for playful, on-trend follow-ups. It’s a great example of how humor, when done right, can grow your audience while keeping your brand voice front and center.”
Emery applauded the campaign’s energy and format, noting its “short, quick clips, great music and fun talent” that made viewers “want to come back for more.”
VALU HOME CENTERS
DIGITAL BEACON AWARD FOR BEST SOCIAL MEDIA POST
Valu Home Centers also scored tops for Best Social Media Post with a clever tale-around-the-campfirethemed video that blends humor, storytelling and brand identity. The post features actors swapping “urban legend” spooky stories about a mysterious figure known as “the do-it-yourselfer,” complete with playful animations and quick comedic beats. It highlights three “signs” of the do-it-yourselfer—knowing too much from online tutorials, avoiding overpriced big-box stores and having extra money left over—before
revealing Valu as the ultimate destination for DIYers.
The post’s creativity and polish won the judges over; they noted its mix of storytelling, humor and smart branding. “This Valu Home Centers post clearly communicates the what, when and where with an easy call to action,” Wade said. Ending with the tagline “There’s only one place you go to satisfy the do-ityourselfer: Valu. For the do-it-yourselfer in you,” the video post delivers a subtle but effective invitation for viewers to see Valu as their go-to DIY resource while keeping the tone fun and engaging.
DIGITAL BEACON AWARDS
TAYLOR’S DO IT CENTER
DIGITAL BEACON AWARD FOR BEST E-COMMERCE/WEBSITE
Taylor’s Do it Center also took home the Best Website/E-commerce Site category by combining a seamless shopping experience with a strong sense of local identity. The site features intuitive navigation, rich seasonal promotions and lifestyle-focused content that inspires customers while keeping them connected to the brand’s roots.
From outdoor living products and power equipment to Yeti gear and pool care essentials, shoppers can quickly find what they need while also
discovering curated tips and inspiration through featured articles. The site also integrates loyalty rewards and support resources that make the experience even more convenient, giving customers reasons to return time and again.
“Taylor’s website blends function and personality in a way that makes online shopping easy while still feeling connected to the local store experience,” said Doug Donaldson, editor of Hardware Connection. “It’s a great example of how independents can use digital platforms to compete and win.” n
UPCOMING EVENTS
SEPTEMBER
LMC Leadership Summit
September 23-25, Denver, Colo.
OCTOBER
Equip Expo
October 21-24, Kentucky Exposition Center, Louisville, Ky.
House-Hasson Fall Dealer Market
October 23-25, Sevierville Events Center, Sevierville, Tenn.
LBM Advantage Fall Planning Conference
October 20-22, Hyatt Regency, Indianapolis
Wallace Distribution Fall Dealer Market
October 1-2, Sevierville Events Center, Sevierville, Tenn.
NOVEMBER
Hardlines Distribution Alliance 2026
Executive Planning Conference
November 18-20, Marriott Sawgrass Golf Resort & Spa, Ponte Vedra Beach, Fla.
LMC Expo 2025
November 3-5, Philadelphia Marriott Downtown, Philadelphia
Orgill Winter Online Buying Event
November 3-16
JANUARY 2026
Consumer Electronics Show (CES)
January 6-9, Las Vegas Convention Center, Las Vegas, Nev.
House-Hasson Dealer Market
January 22-24, Opryland Hotel and Convention Center, Nashville, Tenn.
International Roofing Expo
January 20-22, Las Vegas Convention Center, Las Vegas, Nev.
Mid-States 2026 Toy Extravaganza
January 28-29, Phoenix Convention Center, Phoenix, Ariz.
Mid-States 2026 Winter Rendezvous
January 30-31, Phoenix Convention Center, Phoenix, Ariz.
NRF 2026: Retail’s Big Show
January 11-13, Jacob K. Javits Convention Center, New York City, N.Y.
The International Surface Event (TISE: Surfaces | StonExpo | TileExpo)
January 26-29, Mandalay Bay, Las Vegas, Nev. World of Concrete
January 19-22, Las Vegas Convention Center, Las Vegas, Nev.
FEBRUARY 2026
Ace Hardware Spring 2026 Convention
February 24-26, Kentucky Exposition Center, Louisville, Ky.
AHR Expo (HVACR)
February 2-4, Las Vegas Convention Center, Las Vegas, Nev.
International Builders’ Show
February 17-19, Orange County Convention Center, Orlando, Fla.
Orgill Spring Market
February 5-7, Orange County Convention Center, Orlando, Fla.
Retail Supply Chain Conference
February 1-4, Gaylord Palms Resort & Convention Center, Orlando, Fla.
Toy Fair New York (North American International Toy Fair)
February 14-17, Jacob K. Javits Convention Center, New York, N.Y.
MARCH 2026
Do it Best, True Value Spring Market
March 6-8, Colorado Convention Center, Denver, Colo.
Eisenwarenmesse (International Hardware Fair)
March 3-6, Cologne, Germany, Koelnmesse exhibition center
LBM Advantage
March 2-4, Gaylord Opryland, Nashville, Tenn.
2026 LMC ANNUAL
March 10-12, McCormick Place, Chicago, Ill.
NHS Concept to Commerce
March 31–April 2, Las Vegas Convention Center— West Hall, Las Vegas, Nev.
PACOA Spring Dealer Market
March 21-22, Queens College, Flushing, N.Y.
For a complete listing of calendar dates, click here.
IN THE NEWS
NEW STORES
Wyoming Ace Hardware
• The Aubuchon Company has acquired Wyoming Ace Hardware in Wyoming, R.I., relocating it to Richmond, R.I., and rebranding it as Aubuchon Ace Hardware, marking its first store in Rhode Island and bringing its total to 131 locations across 11 states.
Gillman Do it Best Home Center
• Gillman Do it Best Home Center celebrated the grand opening of its newest location in North Vernon, Ind., August 15-16.
Rocky’s Ace Hardware
• Rocky’s Ace Hardware is opening its 51st store in early 2026, transforming the former Smithland Pet and Garden Center in Manchester, Conn., into its third Connecticut location.
Ferguson Do it Best Hardware
• Ferguson Do it Best Hardware in Coatesville, Ind., hosted a grand opening during Labor Day weekend.
• This August, Gerrity’s Ace Hardware in West Pittston, Pa., celebrated its grand opening, marking the sixth Ace Hardware store opened by owners the Fasula family .
• Huntsville, Ala.-based Wilson Lumber Company opened a location in Fairview, Tenn., this August.
• Hammond Lumber Company acquired Ware-Butler Building Supply —adding 15 retail locations
in Maine along with wall panel and metal roofing manufacturing capabilities, bringing its store total to 34 locations across Maine and New Hampshire.
• Westlake Ace Hardware has agreed to acquire Olson’s Ace Hardware , with stores in Coffeyville and Parsons, Kan., and is finalizing the deal Nov. 2; the locations will be rebranded and remodeled in 2026.
• This July, Elk Supply Ace Hardware opened its relocated store on 8th Street in Woodward, Okla.
• Hatchet Hardware , based in Brunswick, N.Y., has acquired Nassau Country Value in Nassau, N.Y., adding its ninth location.
• Artie’s Ace Hardware , owned by Artie Holm , opened a location in Mesa, Ariz., with a grand opening celebration including a hot air balloon slated for Sept. 12-14.
• Atkinson’s Ace Hardware held its grand opening Aug. 1, 2025, in Fenton, Mich., marking the launch of a new store owned by the Atkinson family
• Aaron Woodruff became the new owner of Wyalusing Ace Hardware in Wyalusing, Pa., this July.
• L&W Supply has opened its fifth Oregon branch in Medford, Ore.—
led by newly appointed branch manager Isai Molina —expanding its reach across Southern Oregon and Northern California.
KUDOS
Enyart’s Hardware
• Enyart’s Hardware in Rochester, Ind., celebrated its 50th anniversary on Aug. 20.
• Westlake Ace Hardware has relocated its Omaha, Neb., store to a new 16,000-square-foot location in the redeveloped Westgate Plaza shopping center, continuing its 40year presence in the neighborhood.
• Doug and Jo Ellen Mingle , owners of Roaring Spring True Value in Roaring Spring, Pa., sold the store to Houchens Food Group , with ownership transferring on Aug. 21, 2025.
Brownsboro Hardware & Paint
• Brownsboro Hardware &
Paint ’s EGGFest fundraiser raised a record $42,500 for two Louisville, Ky.–area food charities. To read more, see Hardware Connection’ s full article .
• Ed Lewis , Ray Moneypenny and Norb Walthers were honored with Estwing Golden Hammer Awards at a ceremony at Brownsboro Hardware & Paint in Prospect, Ky., recognizing their decades of service in the hardware industry.
• Congrats to Hardware Connection Century Club member S.W. Collins Co. on celebrating 10 years at its Lincoln, Maine, location.
• Friedman’s Home Improvement hosted its 30th Annual Charity Golf Tournament in Petaluma, Calif., raising $140,000 for local nonprofit Schools Plus to support Sonoma County, Calif., school programs.
PEOPLE ON THE MOVE
• Do it Best Group appointed Morgan Lewis as its director of human resources operations and shared
services. Do it Best also named Stefanie Couch , founder of Grit Blueprint , as its new Brand Partner to help independent dealers grow through AI-powered tools, automation and storytelling-driven content.
• House-Hasson
Hardware has promoted Jay Bunch to CFO and Matthew Patti to vice president of purchasing.
• Orgill appointed Julie Albrecht as its executive vice president and chief financial officer, effective Aug. 18. Read the full story here .
• Rundoo has named Royce Christopher as director of strategic growth.
• Dan Ohmer has been promoted to vice president of member development at LBM Advantage .
• Oatey Co. announced two leadership promotions: Peter McMillan has been named senior vice president of wholesale sales, and Liz Wells has been promoted to vice president of information technology, both based at the company’s Cleveland headquarters.
• Andy Carberry has been named general manager Morgan Lewis
Jay Bunch
Stefanie Couch Mathew Patti
Peter McMillan
Liz Wells
Andy Carberry
IN THE NEWS
of Hancock Lumber ’s newly acquired Salisbury, Mass. location— bringing 41 years of industry experience to the company’s first facility in that state.
• SFA Saniflo USA , a division of SFA Group , has appointed Giulio Marcato as country manager USA. Marcato succeeds Regis Saragosti and will be based at the company’s headquarters in Edison, N.J.
WHOLESALER, MANUFACTURER NEWS
• Epicor will unveil enhanced integrations and capabilities in its Propello cloud-based retail management system at the 2025 Insights Conference . For more, see this article .
• Cardwell Do-it Best Home Center in Indianapolis has been named the 2025 Member of the Year by Do it Best in the 5,000- to 12,000-square-foot store category.
• Ace Retail Holdings is launching a multiyear initiative to remodel over 80 stores with its new “ELEVATE³” store concept —upgrading around 20 locations annually over the next five years to create a more immersive hardware shopping experience.
• Also, Ace Hardware marked the opening of its 100th new store
of 2025 in Marysville, Ohio, and remains on pace to surpass 175 new locations nationwide by the end of the year.
• Ace Hardware and its subsidiary Ace Handyman Services have been named to Entrepreneur magazine’s 2025 “Best of the Best” franchise list, earning top honors in categories of hardware retail and home repairs/handyman services.
• MITER Brands is consolidating its Florida operations by closing its Medley and Hialeah manufacturing facilities, shifting production to other plants and sunsetting two product lines. The company also plans to open a new glass manufacturing plant in Pembroke Pines in 2026 to expand its impact-resistant, coastalfocused product offerings.
• Roofing and exterior building products distributor ABC Supply Co. has acquired Exterior Home Products —a family-owned contractor-focused supplier in Columbus, Miss.—marking ABC’s fourth location in the state.
• SRS Distribution has acquired Roadrunner Roofing Supply , a residential roofing and accessories distributor based in Arlington, Tex., expanding its presence in the Dallas–Fort Worth area.
Giulio Marcato
IN MEMORIAM
• David Beeson , 95, of Pataskala, Ohio, passed away on Aug. 27; in 1974, he founded Pataskala True Value Hardware .
• Judith McGee Canup , 86, of Littleton, Colo., passed away on July 5; she co-owned and operated True Value Country Hardware in Granby, Colo., for 21 years.
• Charles Eugene “Gene” Elliott , 96, passed away on July 27; he owned Soddy Feed and True Value Hardware in Soddy-Daisy, Tenn.
16; he was the thirdgeneration owner of Mans Lumber & Home
• Lorraine E. O’Neal , 87, of Deerfield, N.H., passed away July 21; she cofounded and operated True Value in Deerfield, N.H., and Radio Grove Hardware in Raymond, N.H.
• Joseph David Formisano , 81, passed away Aug. 5; he owned Newark Farm & Home Supply in Newark, Del., for 18 years and went on to a career that included positions at the National Retail Hardware Association and Ace Hardware Corporation .
• Jim Galloway , 77, passed away July 22 in Chattanooga, Tenn.; he owned Spring City Ace Hardware until his retirement in 2023.
• Edward E. Gleason , 101, passed away Aug. 7 at his home in Grayslake, Ill.; he was the owner of True Value Hardware in Lindenhurst, Ill.
• Michael Dennis Mans , 81, of Grosse Ile, Mich., passed away Aug.
• Amanda Rowlands Orthmann , 86, passed Aug. 19, in Sebastian, Fla. She and her surviving husband, Vic, owned the True Value hardware store in Sebastian.
• Rory John Strachota , 62, of Hopkins, Minn., passed away Aug. 17; he was owner of Deakyne’s True Value Hardware in Minnetonka, Minn.
FOR THE FULL STORY
• The 2026 National Hardware Show has been completely reimagined as “NHS Concept to Commerce,” shifting its focus from inspiration to fast, strategic product sourcing and private label
Joseph Formisano
Michael Mans
Rory Strachota
development. Set for March 31–April 2, 2026, in Las Vegas, the revamped event will showcase everything from inventor pitches to private label pavilions—making it a must-attend for retailers, buyers and manufacturers looking to streamline their supply chain. Read the story.
Each used FrogTape on multiple surfaces windows, baseboards and corners, and everyone was amazed by the clean lines usually only possible with pros. No one had any instance of paint bleed or difficulty removing the tape even after it stayed in place for over a week. If you currently do not stock FrogTape, then bring in a few SKUs of their Pro Grade Painter’s Tape and Pro Grade Orange Painter’s Tape, which offers higher adhesion. ■
• Discover six timeless retail strategies from Maison Empereur , France’s oldest familyowned hardware store, and see how its enduring approach continues to inspire modern retailers. Read the full article here .
After being demolished by Hurricane read the full story. had extensive experience with the product. So we recruited d-i-yers to solicit their feedback.
• Volunteers from Oatey Co. mentored girls at Ohio’s “Let’s Build Construction Careers” trades camp, teaching hands-on plumbing skills to inspire future trades professionals. Read the full story.
