Issuu

THE INDUSTRY’S DIGITAL LEADER

BRIGHT IDEAS LIGHTING SALES

Virginia Patnode MacFawn

A STORY ABOUT RESILIENCE TO REBUILD

There’s one thing we’ve learned throughout our 50 years serving communities in the Rio Grande Valley: growth doesn’t always come easy. But the path to growth often reveals what a business is made of. At Matt’s Building Materials, we’ve experienced both steady expansion and unexpected challenges, and each has helped shape who we are today.

After losing a store to fire in 2022, we made the decision to rebuild not just quickly, but thoughtfully. That process pushed us to evaluate every aspect of our operation from store layout to merchandising to customer experience. The result has been meaningful progress, a renewed commitment to serving our communities, and increases across ticket size, sales, profitability and overall performance

A big part of our ability to be agile and respond to whatever has come our way is due to our ongoing relationship with Orgill Following the fire at our Pharr, Texas location, Orgill’s programs and planning support gave us a strong framework to rebuild and improve while still allowing us to tailor decisions to our market’s needs. Whether it’s merchandising strategies or promotional programs, Orgill’s expert guidance and input has helped us move forward with confidence.

We’ve also benefited from strong support at the local level. Our sales representative has been a consistent resource, helping us identify opportunities, stay organized, and execute effectively.

Looking ahead, we’re focused on building on that momentum, continuing to improve our operations, invest in our people, and strengthen the role we play in our community Every step forward is a step toward something stronger than before

Isaac D. Smith Co-Owner | Matt’s Building Materials | Rio Grande Valley

“Good management is never far from the factory floor” remains a guiding principle at Channellock. Ryan DeArment (center), executive vice president of sales and marketing, visits with employees at the company’s Meadville, Pa., manufacturing facility.

20 Q&A Thought Leadership: Close to the Factory Floor

Fifth-generation leader Ryan DeArment shares how Channellock is balancing its 140-year legacy with modern leadership, manufacturing investment and support for independent retailers.

26 2026 IHI Preview: Ideas, Insights and Inspiration in Orlando

See what’s on tap for this year’s IHI gathering, from education sessions and retailer roundtables to industry celebrations.

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IThe Bright Side of Customer Service

recently had a customer experience that has been rattling around in my head for weeks. It was a bad encounter that incorporated AI and felt like the company was putting profit over customer service— way over. The experience was bad because of what was missing.

I brought my car to a local dealership for a routine oil change. After years of positive experiences there, I expected the usual conversation: a service advisor walking me through the vehicle’s condition and offering an opinion based on experience.

Instead, I received a lengthy estimate exceeding $4,000 with a technician video along with obviously AI-generated recommendations.

Four grand was a bit more than the anticipated hundred-buck oil change. So I watched the video multiple times, reviewed each line item of the estimate and conducted my own research online. By the end of the process, I approved closer to $1,000 in repairs.

Now, don’t get me wrong. I like technology. Innovation can make our lives easier. But this customer service

By Doug Donaldson

experience made me think about how businesses adopt technology and the ways in which human experience and expertise still fit in.

For years, one of the dealership’s greatest strengths was its people. Service advisors would tell customers, “If this were my car, here’s what I’d do.” Those conversations built trust because they reflected judgment, experience and an understanding of customers’ priorities.

Technology excels at collecting data. People provide context. Hardware retailers understand this dynamic as well as anyone.

This issue’s Lighting Special Section and the article “ Bright Ideas: Smart, Stylish, Connected ” explore a category undergoing rapid transformation. Smart lighting systems now offer app-based controls, voice activation and personalized scenes. According to the U.S. Energy Information Administration, 63% of American households now use LEDs for most or all of their indoor lighting—a remarkable increase from just 4% in 2015.

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Turn learning into action through your Business Improvement Project, solving real challenges and driving measurable ROI within your business

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SHELF LIFE

Innovation reshapes the category. Decorative fixtures incorporate smart technology. Outdoor lighting integrates with home automation systems. Consumers can fine-tune brightness, color temperature and schedules from their phone.

Yet amid all that innovation, customers need guidance. A homeowner selecting recessed lighting may need help understanding beam spread and color temperature. A contractor may be looking for a complete package of fixtures, controls and accessories. A shopper who’s replacing a bulb might appreciate a quick explanation of lumens and compatibility.

That human connection needs to shine through. Creating ambiance, a deep human connection, is how Virginia Patnode MacFawn of Rangeley Lakes Builders Supply Co. in Rangeley, Maine, chose to merchandise the category. Her store features lighting displays merchandised in room settings that help customers envision finished spaces. By combining chandeliers, sconces, table lamps and accent lighting, the retailer creates inspiration while helping shoppers make confident decisions.

The importance of trust and longterm relationships also surfaces in “ Close to the Factory Floor, ”

our Q&A with Channellock vice president of sales and marketing Ryan DeArment. As a fifth-generation leader helping guide one of the industry’s most recognizable brands, DeArment shares perspectives on manufacturing, workforce development and sustaining a family business in an era of rapid change. His insights reinforce a theme found throughout this issue: Technology and innovation matter, but enduring businesses are built on people.

In this issue, we also introduce this year’s Beacon Award winners— retailers whose businesses are built on service, expertise and relationships. Their success is a reminder that customer loyalty is earned one interaction at a time. You’ll also get a sneak preview of the Independent Home Improvement Conference in “ Beacon of Excellence: 2026 IHI Conference Preview. ”

Technology will continue to evolve. Artificial intelligence will become more capable. Retail systems will grow smarter and more connected.

The opportunity for retailers lies in pairing those tools with experienced staff who can interpret information, build trust and solve problems. So, sure, integrate AI, but be certain that the best, most valuable part of your company—your knowledgeable employees—has a say. n

Big or small. Hardware to lumber to everything in between. Urban storefronts and rural yards. We’ve got your back. (And your storefront. And your aisles.)

Amazing but TRUE HARDWARE STORIES

One of the funniest returns we’ve ever handled involved a toilet that had our whole staff trying not to laugh. A customer came in explaining that they had bought the toilet the day before, gone home, installed it completely—screws tightened, plumbers putty applied, the works—only to discover after using it that something just wasn’t right. Turns out it was the wrong toilet for the space and wasn’t going to work for that bathroom.

By the time they brought it back, the packaging was long gone and the seat had clearly been through its full debut. In a small town, we know our customers by name and work hard to keep them happy. So, yes—we accepted the return, no questions asked, and everyone tried to figure out if we should try to resell a “gently used” toilet.

Virginia Patnode MacFawn Rangeley Lakes Builders Supply Co. Rangeley, Maine

Welcome to the Hardware Connection Century Club!

The Hardware Connection Century Club, sponsored by the NHS Concept to Commerce, recognizes “The Innovators and Survivors Who Helped Build America.” Our Century Club currently includes 804 hardware and LBM retailers, 21 wholesalers and 207 manufacturers that were founded in the United States of America and remain in business after 100 or more years. You can find the complete list of Century Club members including old store photos and links to company history by clicking here. We congratulate the following retailers who have been added to the Hardware Connection Century Club this past year:

Andrew Posey & Son Hardware, Jasper, AL—1924

Bourassa True Value Hardware, New Bedford, MA—1924

Bowling’s Feed and Hardware, Catlettsburg, KY—1924

Braun Building Center, Manitowoc, WI—1905

Carl Eliason & Company Lumber & Hardware, Sayner, WI—1924

Chairtown Lumber Company, Gardner, MA—1924

Clark Devon Hardware, Chicago, IL—1924

Congleton Lumber, Lexington, KY—1905

Denver Lumber Company, Denver, CO—1923

Gennett Lumber Company, Fletcher, NC—1901

Guy C. Lee Building Materials, Smithfield, NC—1924

Hamilton Building Supply, Hamilton, NJ—1924

Heller Lumber Company, Arlington Heights, IL—1924

Holman Supply Company, Moultrie, GA—1920

Howell Hardware, Millville, NJ—1924

Hunter’s Hardware, Berkley Spring, WV—1870

H&W Hardware, New York, NY—1924

How’s Business?

Founded in 1945, Robertson’s Building Center & Supply in Malvern, Ohio, serves a market shaped by oil-and-gas activity, with customers often seeking products they need immediately rather than waiting for delivery.

CENTRAL

How are sales and customer counts so far this year? Sales are up maybe up 5% to 8%. Harsher winter conditions created more activity. The biggest thing we’re noticing is that people are becoming more sensitive to price, staying away from bigger-ticket items. I would consider our area a lower-income

demo graphic; we have a lot of aging customers and those who are thrifty even in good times. What’s unique for us is that we have a lot of transient oil-and-gas workers who set up campers and mobile homes. New construction has been suppressed. There’s more commercial economic activity from transient workers because they’re away from home and need supplies immediately.

Robertson’s Building Center & Supply continues to refine its assortments, adding brands such as Milwaukee while emphasizing convenience items and quick-fix solutions that meet immediate customer needs.

What’s unique about your business? We carry a mix of products, and even things like hardware candy are a great add-on at the register. We spend a lot of time working with staff so customers don’t become more anxious waiting for answers. If we don’t have something, we try to find it as fast as possible. Customers see us as a place for merchandise and advice. We have 15 employees and a 15,000-square-foot store.

Best niches? A higher level of customer service and personality. The box stores are a great place to go—unless you want to find some help. It’s not always an issue of price. A lot of customers are frustrated and anxious and looking for a quick way to get through what they’re doing. The hardest position to develop is the customer service associate or salesperson.

Surprise recent bestsellers?

Instant-gratification items—things customers are going to eat, use or throw away—continue to do well. Quick fixes that make customers feel good when they leave the store

are important. Convenience items remain strong. We’ve also become a little more brand-specific and have brought in Milwaukee products.

Any new initiatives planned for the rest of 2026? We’re trying to figure out how to get rid of products that have been sitting in the store for years. It’s an old-school philosophy that can be hard to change. We need to reorganize the store in 4-foot sections within each category and make it easier to shop. We’re trying to shrink our overall offerings and get better at providing an overall solution. Younger shoppers—and what they’re seeing on YouTube—can drive inventory changes very quickly. Take drain cleaners, for example. We carry many options, but once word gets out about

Paul Robertson

Robertson’s Building Center & Supply Malvern, Ohio

HOW’S BUSINESS?

(Above) Seasonality shapes business at E.M. Heath Ace Hardware in Center Harbor, New Hampshire, where boating, fishing and summer living drive sales of grills, mowers and angling supplies during the region’s busiest months.

(Right) For eight decades, E.M. Heath Ace Hardware has served homeowners, boaters and seasonal visitors drawn to New Hampshire’s Lakes Region.

EAST

How are sales and customer counts so far this year? A little up from last year. We’re just starting to get into the beginning of our busy season. This is a big tourist area, so it’s seasonal. We get very busy during the summer months. We try to get everything outside so that people driving past can see what we’ve got. We use a big sign out front and promote heavily on Facebook.

What’s unique about your business? We’re 80 years old. The fact that we’ve been here since 1945 makes us a big part of the community. We’re also close to [Lake Winnipesaukee], which shapes a lot of our business.

Best niches? We deal in most everything. We pride ourselves on having a good variety. Boating, marine and fishing are important seasonal categories for us. About 80% of our merchandise comes through Ace,

and we work closely with our regional manager to plan for the different seasons and increases in population.

Surprise recent bestsellers?

Right now, it’s grills and mowers. Fishing supplies do very well, and in the winter it’s ice fishing.

Any new initiatives planned for the rest of 2026? More of the same. We’re trying to bring in a lot more variety, and we follow a good-better-best approach in many categories.

Mike Hooper

E.M. Heath Ace Hardware Center Harbor, New Hampshire

SOUTH

How are sales and customer counts so far this year? Sales are fine. We had an ice storm and some inclement weather, so the first quarter got off to a rocky start. The ice storm certainly helped us catch up a little. We’re up a few points and having a good year. We’re in a growing town, a suburb of Charlotte—we have a lot of people moving in, and that’s helping. Growth in the Charlotte market continues to be positive for us, driving demand for home improvement and outdoor living.

At Pointer’s Ace Hardware in Concord, North Carolina, power equipment is a key growth driver, accounting for more than half of sales at the retailer’s primary location.

HOW’S BUSINESS?

What’s unique about your business?

One thing we continue to reinvest in—that continues to grow and differentiate us—is our power equipment business. Power equipment accounts for over 50% of sales at our primary location.

Best niches? Power equipment is definitely a strength for us. Ace has really helped us grow in paint and outdoor living. We sell more grills now in a month than we used to sell in a year, and those categories complement our power equipment business well.

Surprise recent bestsellers?

Some of the staple categories seem to have slowed down. Ace has been strong with its birdseed offering, and we’ve moved through a lot of bird supplies recently. Any new initiatives for the rest of 2026? There’s so much economic uncertainty right now that we’re treading water the rest of the year. We’re staying focused on the business and remaining flexible as conditions evolve.

Danny Meendering Pointer’s Ace Hardware Concord, North Carolina

WEST

How are sales and customer counts so far this year?

Sales have been consistent so far. Advertising and national advertising through Ace have been good. We’ve had a few businesses move out of the area, but overall things have remained steady. We pay attention to changes in the local business environment and neighborhood activity.

Danny Meendering says growth in the Charlotte market continues to benefit Pointer’s Ace Hardware in nearby Concord, North Carolina, while strong sales in power equipment, paint and outdoor living help drive the business.

The movement of businesses in and out of the area can have an impact on customer traffic and purchasing patterns. Our customer mix is roughly 70% residential, though we also serve our fair share of contractors and business customers.

What’s unique about your business? We offer hard-to-find items. That includes older-model plumbing stems for Portland’s older homes, which really caters to our local demographic. We also carry certain brands and products that are exclusive to Ace, such as Big Green Egg.

Best niches? Paint is our largest department and biggest revenue

driver. We carry Benjamin Moore, Ace paint lines and Clark + Kensington.

Surprise recent bestsellers?

This time of year, air conditioners and cooling supplies have done very well. We’ve also moved a lot of soils; our biggest departments continue to be lawn and garden and paint.

Any new initiatives planned for the rest of 2026? We’re focused on executing well in our core categories, maintaining strong customer service and continuing to meet the needs of our neighborhood customers.

Shey McKervey

Broadway Ace Hardware Portland, Oregon

(Below) Broadway Ace Hardware in Portland, Oregon, tailors its assortment to the city’s older housing stock, carrying hard-to-find plumbing stems and repair parts that customers often can’t track down elsewhere.

CLOSE TO THE FACTORY FLOOR

THE FLOOR

PART OF THE FIFTH GENERATION AT THE HEAD OF THE FAMILY BUSINESS, CHANNELLOCK, RYAN DEARMENT DISCUSSES LEADERSHIP, WORKFORCE DEVELOPMENT AND WHY HIS COMPANY REMAINS COMMITTED TO AMERICAN MANUFACTURING AND INDEPENDENT HARDWARE RETAILERS.

Few brands in the hardware industry carry the history—or recognition—of Channellock. Founded in 1886 and still family-owned, the Meadville, Pennsylvania–based company has spent nearly 140 years building its reputation on American manufacturing, product quality and strong relationships with independent retailers. It remains under the leadership of the DeArment family, with fifth-generation leaders guiding the business while preparing the next in line to carry the brand forward. Ryan DeArment has been a key part of that effort for more than 15 years, serving in sales and marketing leadership roles before being promoted to executive vice president of sales and marketing earlier this year. A member of that fifth generation, DeArment has helped oversee the company’s evolution from a pliers-focused manufacturer into a broader hand-tool brand while maintaining its commitment to U.S. manufacturing and the independent channel.

“Good management is never far from the factory floor” remains a guiding principle at Channellock. Ryan DeArment (center at left) visits with employees at the company’s Meadville, Pennsylvania, manufacturing facility.

Q&A: THOUGHT LEADERSHIP

That commitment was on display recently through Channellock’s expanded partnership with Do it Best, a program designed to strengthen assortment, merchandising and distribution opportunities for independent dealers. For DeArment, the initiative reflects a broader philosophy: helping independent retailers compete by pairing a trusted brand with strong channel support.

In this exclusive Q&A, DeArment discusses the responsibilities that come with leading a longtime family business, the pressures facing manufacturers today, the future of hand tools and why Channellock continues to invest in independent hardware retailers.

Hardware Connection:

Channellock is now in its fifth generation of family leadership. How does that shape the decisions you make day to day?

Ryan DeArment: Carrying a 5-generation legacy comes with a sense of responsibility. When a company has been around since 1886, you have to think beyond the next quarter. We’re working to preserve what generations of employees, customers and partners have built. That creates a strong sense of accountability, especially to the people on the factory floor and

DeArment says the company’s long-term success is rooted in quality, an emphasis on American manufacturing and strong ongoing relationships with independent retailers.

the independent retailers who’ve supported us for decades.

That responsibility shows up in practical ways. We stay close to the business. One of our founding principles is that good management

is never far from the factory floor, and that’s still true. We spend a lot of time making sure we’re supporting product quality, delivering for customers and maintaining the trust people place in the Channellock name.

We’re doing things differently in how we run the business operationally. We’ve brought in outside talent, reorganized leadership and implemented systems such as EOS [Entrepre neurial Operating System] to increase discipline and decision-making speed. It’s about building a more scalable, data-driven organization. We’re consistent and strong in our commitment to U.S. manufacturing, our obsession with quality over shortcuts, our belief that people come before machines and our focus on long-term relationships over short-term wins.

What are the biggest business pressures you’re facing right now?

Our current environment reflects strong demand and the opportunity to grow. Over the past two years, we’ve navigated dynamic market conditions, including demand surges that were influenced by tariff-related activity, while continuing to strengthen our production capacity and service performance.

We’re addressing workforce transitions by enhancing our recruiting and developing talent to offset retirements. At the same time, we’ve adapted to extended lead times in equipment sourcing and maintenance by improving planning and supplier engagement.

These actions position us well to meet customer expectations, expand capacity and continue to deliver high-demand products with increasing efficiency and reliability.

Channellock has long been associated with U.S. manufacturing. How do you evaluate that commitment when you’re competing against lower-cost global products? Through the lens of value, not just cost. While competing against imports is challenging, quality, durability and trust still matter deeply to both independent retailers and their customers.

You’ve expanded beyond core pliers into adjacent categories. How do you decide which products fit the brand and where to draw the line?

Our expansion strategy is centered on whether a product delivers the same level of trust as our core pliers. Growth matters, but brand integrity matters more.

Q&A: THOUGHT LEADERSHIP

How would you describe Channellock’s relationship with independent hardware store owners, and what role do those retailers play in your long-term strategy?

Independent hardware stores are foundational to our business. They champion quality brands, provide local service and create merchandising opportunities that drive sell-through.

Workforce management remains a challenge across manufacturing. What tactics have been effective for you?

We focus on strong culture, clear expectations, investment in people and performance incentives. Pride in the work and connection to our legacy play a major role in retention.

Channellock recently rolled out a program with Do it Best. Why get behind this partnership, and where do you see it leading? It aligns with our focus on independents and allows for mutual growth through strong distribution, merchandising and support. It works because it creates mutual growth. Dealers get access to a trusted, high-performing brand, and we gain stronger channel alignment and distribution reach. Together, we can then build programs that drive sell-through, not just shipments.

Wrenches move through production at Channellock’s Meadville, Pennsylvania, facility. The company added open-end wrenches to its product line in 1904, shortly after relocating operations to Meadville.

Looking ahead, we see this partnership going deeper, with more collaboration on assortment, merchandising and programs that help independents compete more effectively.

If you look ahead five years, what are your bold predictions for where the hand-tool industry is headed?

We expect continued separation between low-cost and premium tools, renewed focus on domestic manufacturing, higher service expec tations and continued strength in the independent channel. n

IDEAS, INSIGHTS AND

INSPIRATION

By Doug Donaldson

The Independent Home Improvement Conference (IHI Conference) returns July 29-30 at the J.W. Marriott Grande Lakes in Orlando, Florida, bringing together independent retailers, channel partners, distributors, manufacturers and service providers for two days of education, networking and industry recognition.

Hosted by the North American Hardware and Paint Association,

the 2026 event is designed as a gathering point for retailers from all wholesaler affiliations. The conference combines business-focused learning sessions, peer conversations, the Partner Pavilion and the Independents Awards Gala. The event creates a concentrated opportunity for retailers to step away from daily operations and focus on the future of their businesses, network and enjoy the expansive hotel and conference venue.

A RESORT SETTING BUILT FOR INDUSTRY GATHERING

Tucked away on 500 acres of natural landscape at the headwaters of the Everglades—yet just minutes from Orlando’s major attractions—the 2026 IHI Conference offers attendees a gorgeous backdrop for the event’s formal programming and informal gatherings. The resort features reimagined group meeting spaces, more than 100,000 square feet of

event space and access to the broader Grande Lakes property.

For attendees and their families, there’s also the Grande Lakes Water Park with a lazy river, Headwaters Slide Tower with three waterslides, lagoons and cabanas. The property also features an 18-hole golf course designed by Greg Norman, spa access through the Grande Lakes resort and multiple dining options, including Primo, Citron, Knife Burger and Whisper Creek Farm: The Kitchen, according to Marriott.

That resort environment provides the conference a setting suited for both structured learning and relationship building. Attendees can move from education sessions and Partner Pavilion interactions to informal conversations over breakfast, lunch, receptions and evening events without leaving the property.

LEARNING DESIGNED FOR TODAY’S RETAIL CHALLENGES

Education remains at the heart of the IHI Conference, with programming spanning leadership, merchandising, marketing, operations and tech nology. Across multiple tracks, retailers will have opportunities to ex plore timely topics such as succession planning, workforce development, margin management, customer engagement

Continued on Page 30

2026 BEACON AWARDS

CELEBRATING EXCELLENCE

INDEPENDENT RETAIL

The 2026 Independent Home Improvement Conference (IHI Conference) will bring together retailers from across North America for two days of education, networking and industry celebration. One of the event’s signature moments will take place the evening of July 29, when Hardware Connection presents its annual Beacon Awards.

Held during the Independent Awards Gala at the J.W. Marriott Grande Lakes in Orlando, Florida, the ceremony recognizes retailers and industry leaders whose businesses have left a lasting mark on the independent home improvement channel. Established in 2010, the Beacon Awards honor innovation, leadership and service across a range of categories, from

lifetime achievement and new store development to digital engagement. This year’s winners reflect the breadth of independent retailing—from long-standing industry leaders to retailers embracing new ways to connect with customers both in-store and online.

RETAIL BEACON AWARDS HONOR INDUSTRY IMPACT

The Retail Beacon Awards recognize individuals and companies whose sustained contributions have helped shape the independent home improvement industry. Considered the program’s highest honor, the award celebrates long-term leadership, innovation and service to customers and communities.

In addition to being honored during the Awards Gala on July 29 as part of IHI Conference, full profiles of the winners will appear in the September issues of Hardware Connection.

THE 2026 RETAIL BEACON AWARD RECIPIENTS ARE:

• Bill Gilbert, Gilbert’s Hardware, Michigan

• Mark and Joe Jaconski, Stanley’s Hardware, Philadelphia

• Tommy Simpson, Beaufort Hardware, Beaufort, North Carolina

Each honoree has demonstrated a lasting commitment to independent retail, building businesses that serve as examples for the broader industry.

BEST NEW STORE WINNERS SHOWCASE INNOVATION

Retail environments continue to evolve as retailers seek new ways to serve customers and strengthen community ties. The Beacon Award for Best New Store recognizes retailers that have successfully launched or transformed locations through thoughtful design, merchandising and customer experience.

THE 2026 BEST NEW STORE HONOREES ARE:

• Big Rapids Lumber & Hardware, Big Rapids, Michigan

• Howard Walker’s True Value Hardware, Henrietta, Texas

• Riverside Building Materials, Rio Grande City, Texas

These retailers demonstrate how innovative store design and execution can create memorable shopping experiences while supporting long-term business growth.

DIGITAL LEADERS CONTINUE TO RAISE THE BAR

Now in their second year, the Digital Beacon Awards recognize retailers leveraging their websites, social media, e-commerce and digital storytelling to strengthen customer relationships and extend their reach beyond the four walls of the store. Comprising five specialty categories, the Digital Beacon Awards celebrate outstanding achievement in online retailing, with the Beacon Award for Digital Excellence reserved for the retailer whose digital efforts shine brightest across all areas. The highest distinction, the Beacon Award for Digital Excellence, goes to:

• Ambridge Do it Best Home Center, Ambridge, Pennsylvania

Although not part of the Awards Gala ceremony in Orlando, category winners of the Digital Beacon Awards include:

• Outstanding Community Engagement: The Pick & Shovel, Newport, Vermont

• Top Digital Advertising Campaign: McCoy’s Building Supply, San Marcos, Texas

• Best Social Media Campaign: T&M Hardware, Ellwood City, Pennsylvania

• Best Individual Social Media Post: Newton’s True Value Hardware, Cherryvale, Kansas

• Best Website or E-Commerce Experience: Bloedorns, Torrington, Wyoming

The Digital Beacon Awards were launched in 2025 and reflect the growing importance of online engagement in independent retail.

PREVIEW: IHI CONFERENCE

Continued from Page 27

and adapting to a rapidly changing retail landscape.

The conference agenda also reflects many of the forces reshaping the independent channel, including artificial intelligence, e-commerce, digital marketing, operational efficiency and evolving customer expectations. Sessions featuring retailers, consultants and industry leaders are designed to provide practical takeaways attendees can implement in their businesses immediately.

On July 28, a day before the conference’s official opening, Orgill will host educational programming and networking opportunities for retailers, including an update from Orgill president and CEO Boyden Moore on the wholesaler’s strategic direction and the state of the industry. Also included is technology-focused programming that examines emerging tools and trends shaping the future of retail.

Throughout the conference, attendees will hear from peers and experts on subjects ranging from store consolidation and business succession to merchandising execution, employee engagement and growth strategies. Whether they’re looking to strengthen operations, prepare for a leadership transition or evaluate new technologies, retailers will find no shortage of ideas to bring back home.

NETWORKING ACROSS THE INDEPENDENT CHANNEL

The conference schedule keeps a steady focus on networking, beginning with the Independents Celebration on July 28 at the Mediterranean Porte-Cochere. Sponsored by Orgill, the kickoff event features food, beverages and a Yacht Rock theme, encouraging attendees to kick off the conference in a relaxed setting.

The Partner Pavilion in the Mediterranean Ballroom will be another key networking hub. Open July 29 and July 30, the pavilion gives retailers access to industry vendors, service providers and solution partners across categories such as operations, technology, merchandising, marketing and finance. Scheduled Partner Pavilion interaction periods, breakfasts, lunches and happy hours give attendees multiple opportunities to connect with exhibitors and peers.

The conference’s value likewise stems from bringing together retailers across affiliations and business models. Independent operators can compare challenges, share ideas and hear directly from peers facing similar pressures in labor, pricing, technology adoption, succession and customer engagement. General sessions and panels further reinforce that peer-to-peer element, including

programs featuring retailers discussing growth, leadership, military service, e-commerce, experiential retail and award-winning operations.

CELEBRATING INDEPENDENT RETAIL EXCELLENCE

A central feature of the conference will be the Independents Awards Gala on July 29 in the Mediterranean Ballroom. The evening will bring together several of the channel’s recognition programs, including the Beacon Awards, NHPA’s Young Retailer of the Year and Top Guns honorees.

The gala will be hosted by Cody Goeppner, director of education and training for NHPA; Doug Donaldson, editor of Hardware Connection ; and Lindsey Thompson, editor and director of content development for NHPA. An invitation-only VIP reception will precede the gala.

The awards programming gives the conference a celebratory focal point while reinforcing the broader

purpose of the IHI Conference: highlighting independent retailers who are improving their businesses, serving their communities and shaping the future of the channel. During the conference, honorees will also participate in education programming, including the Independent Awards Panel, “Raising the Bar in Retail,” where Top Guns, Young Retailer of the Year and Beacon Award recipients will share stories from their businesses.

That combination of recognition, education and peer discussion reflects the broader direction of the IHI Conference. The event is designed to help retailers learn from experts, connect with partners and draw inspiration from peers who are finding new ways to compete and grow.

For independent retailers looking to sharpen operations, evaluate new technology, strengthen merchandising, plan for succession or celebrate excellence in the channel, the 2026 IHI Conference offers a concentrated setting to do it all in Orland o. n

The Beacon Awards Gala brings together some of the independent channel’s top performers, celebrating retailers whose achievements continue to shape the industry.

BRIGHT IDEAS: SMART, STYLISH, CONNECTED SPECIALSECTION LIGHTING

LED adoption continues to reshape the lighting aisle, with 63% of American households now using LEDs for most or all indoor lighting, according to the U.S. Energy Information Administration.

Lighting has long been a core hardware category, but today’s aisle bears surprisingly little resemblance to that of a decade ago. Advances in LED technology, the growth of smart-home systems and consumers’ desire to personalize their living spaces have transformed

lighting from a replacement purchase into an opportunity for upgrades and project sales.

LEDs continue to dominate the category. Residential LED products use at least 75% less energy and last up to 25 times longer than incandescent bulbs, according to the U.S. Department of Energy’s Energy

Saver: LED Lighting guidance, updated this year. The continued migration to LED technology has fundamentally reshaped the market and reduced overall energy consumption, according to the Department of Energy.

The shift has been rapid. By 2024, 63% of U.S. households reported using LEDs for most or all indoor lighting, up from just 4%in 2015, according to the U.S. Energy Information Administration’s 2024 Residential Energy Consumption Survey, published earlier this year. Over the same period, the share of households relying primarily on incandescent or halogen bulbs fell to just 10%, according to the EIA. LEDs are also becoming the dominant installed technology across homes and businesses. The U.S. Department of Energy’s 2020 U.S. Lighting Market Characterization report, released in 2024, found that LEDs represented roughly 48% of the installed lighting base in residential and commercial buildings. The report further noted that average wattage per installed lighting unit has declined significantly as consumers replace legacy technologies with high-efficiency LED products. For hardware retailers, this transition creates opportunities beyond simple bulb replacement. Consumers upgrading to LEDs often purchase compatible dimmers,

smart controls, fixtures and various electrical accessories, increasing basket size while improving customer satisfaction.

SMART HOMES FUEL LIGHTING GROWTH

Smart lighting represents one of the category’s fastest-growing segments. The global smart LED lighting market was valued at some $27.3 billion in 2024 and is projected to reach $68.5 billion by 2030, according to Grand View Research’s Smart LED Lighting Market Size & Trends Report, published in 2025. Researchers attributed much of this growth to increasing smart-home adoption and rising consumer interest in energy management.

Connected lighting products continue to evolve as well. Features such as voice control, automated schedules and app-based management have become increasingly common, according to ENERGY STAR’s 2025 Smart Lighting guidance. ENERGY STAR notes that connected lighting systems can reduce energy use by ensuring that lights operate only when needed.

Interoperability is becoming increasingly important as consumers add devices from multiple brands. The adoption of Matter, a universal smart-home connectivity standard developed by the Connectivity

LIGHTING DISPLAYS INSPIRE WHOLE-HOME SOLUTIONS

For many retailers, lighting is lined up, straight shelf and merchandised by category—bulbs in one aisle, fixtures in another. At Rangeley Lakes Builders Supply Co. in Rangeley, Maine, however, lighting is displayed much like furniture: as part of a complete room experience.

“We try to give people inspiration for how they can set things up in their own homes,” says the store’s Virginia Patnode MacFawn.

Rangeley Lakes Builders Supply’s lighting department features furniture-style displays with chandeliers, sconces and table lamps arranged in coordinated settings rather than isolated product groupings. The goal is to help customers visualize how multiple lighting elements work together to create a finished look.

MacFawn says the store emphasizes the importance of layered lighting—combining ambient, task and accent lighting throughout the home. A customer might see a chandelier paired with wall sconces and table lamps to demonstrate how different fixtures complement one another in a space.

Beyond decorative fixtures, the retailer also showcases practical lighting solutions such as recessed lighting and under-cabinet accent lighting. These displays help customers understand how good lighting can enhance both function and atmosphere in kitchens, living areas and other spaces throughout the home.

By presenting lighting in room settings rather than as individual products, Rangeley Lakes Builders Supply encourages shoppers to think beyond a single fixture and envision an entire lighting plan for their home.

By displaying lighting in coordinated room settings, Rangeley Lakes Builders Supply helps customers visualize how layered lighting can enhance both function and atmosphere.

Standards Alliance, is helping simplify setup and compatibility between devices, according to the organization’s published standards and industry updates.

CREATING ATMOSPHERE INDOORS AND OUT

Lighting is also increasingly viewed as an element of home décor rather than solely a utility purchase. Consumers continue to seek layered lighting designs that combine ambient, task and accent lighting to improve both function and aesthetics, according to design trend reporting from major lighting manufacturers and industry publications during 2025 and 2026. Outdoor lighting remains another growth area. Landscape lighting, pathway fixtures and security lights benefit from the energy efficiency and long life of LED technology.

The U.S. Department of Energy’s SSL Forecast Report projects that future energy savings from LED adoption will be driven heavily by commercial, industrial and outdoor lighting applications due to their long operating hours and high light output.

Merchandising and education remain critical to category success. Consumers often struggle with concepts such as lumens, color temperature and fixture compatibility. Clear signage and product comparisons can simplify decision

making and improve confidence, according to ENERGY STAR guidance for lighting products and retailers.

Ultimately, lighting occupies a unique position within the hardware store. It combines necessity with aspiration, technology with design and replacement purchases with larger projects. As consumers continue to prioritize energy efficiency, connected homes and personalized living spaces, the lighting category appears well positioned for continued growth, according to analyses from the U.S. Department of Energy, the U.S. Energy Information Administration and Grand View Research. n

Smart lighting continues to expand beyond bulbs and switches, with connected technology increasingly appearing in decorative fixtures and broader smart-home ecosystems.

SPECIALSECTION LIGHTING

HALO LIGHTING RL SERIES CANLESS LED DOWNLIGHTS

• Design eliminates the need for traditional recessed housing, simplifying installation.

• Available in 4-inch and 6-inch sizes for a range of residential applications.

• Selectable color temperatures allow users to choose from warm to daylight settings.

• High-output LED performance delivers up to 1,200 lumens on select models.

• 90+ CRI technology provides more accurate, natural-looking color rendering.

LUTRON LUMARIS RGB + TUNABLE WHITE TAPE LIGHT

• Combines vibrant RGB colors with tunable white light in a single tape-light system.

• Offers warm-to-cool white light ranging from 1,800K to 4,000K.

• Dims smoothly down to 0.1% for precise lighting control.

• Delivers up to 300 lumens per foot for accent and task lighting applications.

• Features high color rendering (90+ CRI) for natural-looking illumination.

• Dim-to-Warm options mimic the cozy glow of incandescent lighting when dimmed.

• IC-rated, airtight and wet-location listed for use in bathrooms and insulated ceilings.

• Rated for up to 50,000 hours of operation and backed by a five-year warranty.

• Supports custom scenes and dynamic lighting effects through Lutron controls.

• Integrates with RadioRA 3 and HomeWorks smart-home systems.

• Suitable for under-cabinet, cove, shelf and architectural lighting installations.

Lutron Electronics Co. lutron.com 888-588-7661

FEIT ELECTRIC VISTA 24-INCH OVAL FLUSH MOUNT LED SKYLIGHT

• Creates the appearance of a skylight using edge-lit LED technology and a simulated daylight effect.

• Large 24-inch oval design delivers broad, even illumination for living spaces and hallways.

• Five selectable color temperatures allow users to choose from warm to daylight white light.

• Integrated LED technology eliminates the need for replacement bulbs.

• Energy-efficient design uses significantly less electricity than traditional ceiling fixtures.

GE LIGHTING CYNC DYNAMIC EFFECTS SMART LED HEXAGON PANELS

• Modular hexagon panels allow users to create custom wall designs and lighting layouts.

• Dynamic Effects technology enables individually controlled color segments for personalized light shows.

• Offers millions of color options plus white light ranging from 2,000K to 7,000K.

• Music Sync technology allows panels to react to sound for gaming and entertainment spaces.

• Connects via Wi-Fi and Bluetooth with no hub or bridge required.

• Slim flush-mount profile offers a clean, modern look in residential settings.

• Suitable for bedrooms, kitchens, family rooms and other indoor living areas.

• Long-life LEDs are rated for years of maintenance-free operation.

• Compatible with Amazon Alexa and Google Home for voice control.

• Scheduling and out-of-home control are available through the Cync app.

• Includes removable mounting options for easy installation and room customization.

SPECIALSECTION LIGHTING

GOVEE PERMANENT

OUTDOOR LIGHTS PRISM

• Triple-zone LEDs create three distinct colors from a single light for layered lighting effects.

• RGBWWIC technology delivers 16 million colors plus tunable white light from 2,700K to 6,500K.

• Compatible with Matter, Amazon Alexa and Google Assistant for seamless smart-home integration.

• More than 100 preset scenes, music sync and AI-generated lighting effects enable year-round customization.

• Lights can be cut, spliced and extended to fit a variety of rooflines and outdoor spaces.

• IP68-rated lights and weather-resistant accessories withstand temperatures from –22°F to 140°F.

• Rated for up to 50,000 hours of operation for long-lasting outdoor performance.

• Available in 100-, 150- and 200-foot kits for projects ranging from accent lighting to whole-home installations.

PHILIPS/SIGNIFY SMART

LIGHTING HDMI SYNC BOX 2.1

• Synchronizes compatible smart lights with movies, TV shows and gaming in real time for an immersive entertainment experience.

• Supports HDMI 2.1 with 4K at 120Hz and 8K at 60Hz pass-through for next-generation gaming and video performance.

• Available as a complete kit with a matching TV backlight strip sized for 55- to 65-inch or 75- to 85-inch televisions.

• Extends onscreen colors and effects beyond the TV to create room-filling ambient lighting.

PRODUCT SPOTLIGHT

• Integrates with the WiZ smart-lighting ecosystem and supports Matter compatibility.

• Controlled through the WiZ app for customization, scheduling and scene selection.

• Compatible with voice assistants including Amazon Alexa and Google Assistant.

• Designed to provide a more accessible alternative to premium home entertainment lighting systems.

SPECIALSECTION LIGHTING

Sales Breakdown for Batteries

Seasonality Sales of Batteries (Index=100)

Batteries by Type (Latest 12 Months)

BATTERIES EVOLVE BEYOND THE BASICS

Batteries remain one of hardware retail’s most dependable impulse buys, but the mix of products consumers are buying is changing. While alkaline batteries continue to dominate household use, demand is shifting toward lithium, coin-cell and rechargeable options as homes become more connected.

According to market research from Epicor’s Industry Data Analytics, alkaline batteries accounted for roughly 68.6% of the primary battery market in the past 12 months. But primary lithium batteries are projected to grow at a faster rate through 2031 as consumers seek longer-lasting power for high-drain devices, according to Mordor Intelligence’s report Primary Battery Market— Share, Size & Industry Trends (2026–2031). Coin and button-cell batteries are also expected to outpace broader category growth, driven by increasing use in smart-home devices, key fobs, wearables and medical devices, according to Mordor Intelligence.

That shift presents new merchandising opportunities for hardware retailers. Coin cells, once a niche category, are increasingly tied to everyday products ranging from car remotes to smart sensors. Research from SNS Insider identified growing demand for coin-cell batteries as wearable technology

Argabright’s Ace Hardware in Hardinsburg, Kentucky, uses social media to spotlight specialty batteries, reminding customers that local hardware stores often carry hardto-find sizes for watches, key fobs, hearing aids and other devices.

SPECIALSECTION LIGHTING

Keith Hardware in Carthage, North Carolina, uses an endcap display to keep batteries visible and accessible, helping capture both planned purchases and last-minute replacement needs.

and connected devices become more common in households.

Emergency preparedness continues to support battery sales as well. Smoke alarms, flashlights and backup lighting remain key drivers, particularly during severe weather and seasonal outages. The U.S. Environmental Protection Agency has also increased consumer education regarding the proper handling and recycling of

lithium-ion batteries, as damaged batteries can present a fire risk.

For retailers, the category’s future may be less about stocking more batteries and more about stocking the right ones. As smart homes expand and battery-powered devices proliferate, assortments that balance traditional alkaline packs with lithium, rechargeable and specialty batteries will be best positioned to meet evolving customer ne eds. n

BATTERY MERCHANDISING CHECKLIST: 9 TIPS

From smart locks and trail cameras to smoke alarms and connected devices, today’s battery category extends well beyond old standbys AA and AAA. The following merchandising strategies draw on recent guidance from Duracell, Energizer, the U.S. Environmental Protection Agency and market research from Mordor Intelligence.

Protect core SKUs.

Keep AA and AAA batteries fully stocked; these remain the category’s highest-volume sizes, according to market research from Mordor Intelligence and major manufacturers.

Give lithium more space.

Demand for lithium batteries continues to grow for smart home devices, trail cameras and outdoor equipment, according to Mordor Intelligence and Energizer category materials.

Expand coin-cell assortments.

Key fobs, wearables and connected devices are driving growth in specialty batteries, according to Mordor Intelligence.

Cross-merchandise with destination categories. Merchandise batteries near flashlights, smoke alarms, smart-home devices and seasonal products to encourage add-on purchases, a practice recom mended by retail merchandising experts and battery manufacturers.

Create secondary displays.

Checkout and endcap battery placements can drive incremental sales, according to retail execution studies conducted for Duracell.

Maintain emergencypreparedness sets. Batteries paired with weather radios, lanterns and backup lighting gain relevance during storm seasons.

Keep specialty sizes visible. Ensure easy access to 9-volt, hearing aid and coin-cell batteries, particularly near related products.

Educate about recycling.

The U.S. Environmental Protection Agency recommends separate recycling streams for lithium-ion batteries because damaged batteries can pose fire risks.

Review the set annually.

As homes add smart locks, sensors and connected devices, battery assort ments should evolve accordingly.

MARK YOUR CALENDAR!

JULY

Independent Home Improvement Conference

July 29-30, J.W. Marriott Orlando Grande Lakes, Orlando, Florida

AUGUST

Florida Hardware

August 14-15, Caribe Royale Resort and Convention in Orlando, Florida

Garden Center Conference & Expo

August 18-20, Loews Vanderbilt Hotel, Nashville, Tennessee

House-Hasson Summer Dealer Market

August 6-8, Wilderness at the Smokies and Sevierville Convention Center, Sevierville, Tennessee

Orgill Online Fall Buying Event

August 3-16

SUPERZOO

August 12-14, Mandalay Bay, Las Vegas, Nevada

SEPTEMBER

Ace Hardware Fall 2026 Convention

September 22-24, Orange County Convention Center, Orlando, Florida

Blish-Mize Fall Customer Buying Market

September 11-13, Overland Park Convention Center, Overland Park, Kansas

Bradley Caldwell Fall Show

September 15-17, Atlantic City, New Jersey

Do it Best, True Value Fall Market

September 25-28, Indiana Convention Center, Indianapolis, Indiana

Horizon Distribution Inc. Tradeshow Expo

September 16-17, Yakima Convention Center, Yakima, Washington

LMC Leadership Summit

September 15-17, Seattle, Washington

OCTOBER

Equip Exposition

October 20-23, Kentucky Exposition Center, Louisville, Kentucky

Hardlines Conference

October 20-21, Fairmont Chateau Laurier, Ottawa, Ontario

LMC Expo

October 28-30, Pennsylvania Convention Center, Philadelphia, Pennsylvania

NOVEMBER

DIY Con

November 6-8, Fair Park Dallas, Dallas, Texas

HDA Executive Planning Conference

November 10-12, The Westing La Paloma Resort & Spa, Tucson, Arizona

ISSA Show North America

November 16-19, Mandalay Bay Convention Center, Las Vegas, Nevada

LBM Advantage Fall Planning Conference

November 9-11, Encore Boston Harbor, Boston, Massachusetts

INDEPENDENT HOME IMPROVEMENT CONFERENCE

Registration is now open for the 2026 Independent Home Improvement Conference, July 29-30 at the JW Marriott Orlando Grande Lakes in Orlando, Florida. The event will bring together more than 700 independent retailers, vendors and industry partners for education sessions, networking and access to new products and solutions designed to support store growth and operations.

To register, click here or scan this QR code.

For a complete listing of calendar dates, click here .

IN THE NEWS MANUFACTURERS CONTINUE TO INVEST IN PROFESSIONAL CUSTOMERS

While economic uncertainty and a slower housing market shape the home improvement industry, recent announcements from manufacturers and suppliers suggest one customer segment remains a priority: professional contractors.

Industry research points to continued strength in contractor-driven business. The Home Improvement Research Institute’s latest forecast projects the professional channel will lead near-term home improvement growth before broader consumer demand gains momentum. Meanwhile, the National Association of Home Builders expects remodeling activity to increase 3% in 2026 and reports that professional remodeler sentiment remains positive, underscoring the importance of contractors to the industry’s outlook.

Manufacturers appear to be responding accordingly.

In May, Sika launched its “Bring It On” campaign, built around a complete flooring installation system designed specifically for contractors and flooring professionals, with the company highlighting solutions for installation, moisture mitigation and jobsite challenges. Sika has also continued to invest in professional

Park Supply Company in Athens, Alabama, features a dedicated contractor entrance and service area, reflecting a growing industry focus on professional customers who value speed and convenience.

training and certification programs across its roofing and building systems businesses. Meanwhile, Sika opened a new mortar manufacturing plant in New Jersey this spring and announced a collaboration with Georgia-Pacific Building Products aimed at delivering integrated building envelope solutions for construction professionals.

Sherwin-Williams recently completed a major expansion of its Bowling Green, Kentucky, coil coatings facility, increasing production capacity by approximately 60%. The company said the investment will support growing demand from metal roofing, metal building and construction markets while likewise improving supply chain reliability and production flexibility.

In the roofing sector, CertainTeed continues to emphasize contractor certification programs, enhanced warranty offerings and impact-resistant roofing systems designed for severe-weather markets. Contractor-focused programs remain a key component of the company’s strategy, offering contractors the ability to differentiate their businesses while providing homeowners with additional warranty protection.

Tool manufacturers are also looking to capture contractor and project-driven demand. SKIL, for example, recently expanded distribution of its cordless power tool platform through new retail channels, increasing the availability of products aimed at both professionals and serious DIY users.

The trend extends to the big boxes. Recent earnings reports from both Home Depot and Lowe’s highlighted continued emphasis on professional customers, with both retailers investing in programs, services and capabilities designed to attract contractor business.

Taken together, the announcements suggest manufacturers, suppliers and retailers continue to see contractors as one of the industry’s most attractive growth opportunities. Whether through manufacturing investments, acquisitions, expanded distribution, certification programs or professional support initiatives, companies throughout the home improvement channel are positioning themselves to capture a larger share of contractor-driven business in the years ahead.

NEW STORES, ACQUISITIONS

• Nena Ace Hardware opened a new location in Chillicothe, Illinois, this month. Nena Ace Hardware is a family-owned retailer operating five Ace Hardware stores in central Illinois— including locations in Peoria, Morton, Washington, Germantown Hills and now Chillicothe.

• Westlake Ace Hardware will open a new store in the former Rite Aid location at Green Firs Towne Center in University Place, Washington, with renovations beginning later this summer and the more than 17,000-square-foot store expected to open in early 2027.

• Costello’s Ace Hardware of Appomattox, Virginia, will celebrate its grand reopening in June. Costello’s acquired the location in spring 2025. In addition, Costello’s Ace Hardware of Abington, Pennsylvania, also celebrates its grand opening.

• Delta Lumber Ace in Whiteford, Maryland, will host a grand reopening June 26-28.

KUDOS

• The Do it Best Foundation raised a record $1.73 million during its annual Fore the Cause golf tournament in Fort Wayne, Indiana, bringing together nearly 450 golfers from across the industry and surpassing its fundraising goal of $1.5 million. Proceeds from the event will support nonprofit organizations in Fort Wayne and communities nationwide.

• Rocky’s Ace Hardware announced that its annual Round Up for Pets campaign has raised $224,574 for animal shelters and rescue organizations since its launch, including nearly $45,650 during the most recent fundraiser. The program allows customers to round up purchases at checkout, with 100% of proceeds supporting local animal welfare organizations in the communities Rocky’s serves.

• Orgill’s Rome, New York, distribution center for served as host site for the 14th annual Patriot 5K/10K Run , which brought runners, walkers and veterans together in support of Vietnam Veterans of America Chapter 944.

leadership, innovation, mentorship, safety and industry impact.

• Enoch Heise , a training specialist at Ace Hardware Home Services in Denison, Tex., recently received Ace Hardware’s W.E.L.I.G.H.T. Award for Excellence , an internal recognition honoring employees who exemplify the company’s values of winning, excellence, love, integrity, gratitude, humility and teamwork.

PEOPLE ON THE MOVE

• Epicor , headquartered in Austin, Texas, has appointed Rachel Barger as chief revenue officer, tasking the veteran technology executive with leading global sales and recurring revenue strategies as the company expands its AI-driven software offerings.

• Ace Retail Group, the Overland Park, Kansas–based operator of more than 260 Ace Hardware stores across 18 states, has named 20-year company veteran Robert Massengill president.

• QXO has named Vanessa Fusco , CEO of Rejoice & Restore in Naugatuck, Connecticut, as its 2026 North American Female Roofing Professional of the Year , an annual award recognizing women in roofing for

• Bliffert Lumber , headquartered in Milwaukee, has promoted Dan Plate to director of operations, where he will focus on driving efficiencies and consistency across the company’s 15 Wisconsin locations.

• Pennsylvania Lumbermens Mutual Insurance Company (PLM) has named

Vanessa Fusco

Rachel Barger

Robert Massengill Dan Plate

Courtney Flanagan vice president of claims, succeeding John Kennealy , who will retire in August after a 43-year insurance career.

Courtney Flanagan

• LBM Advantage , the New Windsor, New York–based cooperative serving more than 1,400 dealer locations nationwide, has hired Alex Ray as associate director of building products.

• HiTek Truss , headquartered in Brooksville, Florida, has appointed Ronald Guzman as general manager; he will oversee daily operations.

WHOLESALERS, MANUFACTURERS

• Do it Best Group has announced a long-term partnership with Sherwin-Williams to manufacture its retailer-exclusive Best Look and EasyCare paint brands while maintaining ownership and management of the programs. The agreement is expected to strengthen supply chain reliability and support future innovation across the Do it Best and True Value retail networks. For the full story and additional details on the agreement, see here .

• ABC Supply Interiors , headquartered in Beloit, Wis., has acquired the assets of Wallboard Inc., a Butler, Wisconsin–based distributor

of drywall and related building materials, expanding its footprint in the Milwaukee market.

• California has launched its first statewide Mass Timber Coalition , bringing together government agencies, industry groups and researchers to accelerate mass timber construction, expand in-state manufacturing and support forest health and wildfire mitigation efforts.

• Tractor Supply Co. has expanded its truck, tool and hardware assortment with the addition of SKIL Power Tools and nearly 200 new electrical products as it continues to grow project-focused categories for rural and DIY customers. For more on the expansion and new product offerings, see the full article.

IN MEMORIAM

• John William “Bill” Travis , owner of Travis True Value in Vinton, Iowa, passed away Feb. 13 at age 93. He and his wife, Judy, operated the hardware store for 42 years after purchasing the business in 1969.

• Lawrence R. “Larry” Balster, former co-owner of St. Henry True Value Hardware and Furniture in St. Henry, Ohio, passed away June 9 at age 80; he and his wife, Pat, operated the business for 34 years after purchasing it from her father.

• Betty Froemming , 96, who with her husband, Arthur, owned and operated A&B True Value Hardware in Belgium, Wisconsin, passed away June 10.

Alex Ray