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2025 nSW water industry operations Conference and Exhibition
Women of Water Breakfast Keynote Speakers
From the CEO’s desk
Time flies when you’re having fun, and it’s hard to believe we are half way through the year.
This is your edition of Operator, which highlights WIOA’s passion for member engagement and shared learnings.
You’ll also find out a bit more about the special people that form part of the water industry including our current board member and recent IDIOTS inductee
Mark Samblebe (Page 5), Fiona Schatkowski, a dedicated member of the Queensland Water Industry (Page 18) and our 2024 Network Operator of the Year Winner Kirsty Fudge (Page 19) .
I want to thank our members for your ongoing support and engagement. Please take the time to complete our Your Voice Matters 3-minute Survey below. Your feedback is vital and will provide us with valuable feedback that will feed into the development of our upcoming Strategic Plan.
Would you like to be a part of Team WIOA? Learn more about our State Advisory Committees and how you can be involved on Page 12.
The saying you have to be in it to win, certainly resonates with me. We have so many individual and team recognition
awards, with nominations still open for our upcoming NSW Conference.
The call for abstracts is now open for the QLD Conference in October. We encourage all industry professionals to contribute. Please consider nominating peers in our 2025 National Awards. This includes the Kwatye Cultural Award, PASS Award and Team of the Year Award. Nominations are open until 30 September and winners will be announced at the QLD Conference.
You can also stay connected through our social media and monthly Words newsletter. If you have feedback, or would like to submit an article in Operator, please email us at info@wioa.org.au.
I hope to see you at our upcoming events.
Dean Barnett Chief Executive Officer WIOA
We want to hear from you – your voice matters
What would you like to see WIOA focus on in our 2026 –2028 Strategic Plan? Now is your chance to help shape the direction of our future initiatives.
Your ideas and insights will guide the WIOA Board as we develop a plan that reflects what matters most to our members – you. Whether it’s new programs, improvements or fresh priorities, your feedback will directly influence our next steps.
Have your say by Thursday 31st July 2025.
Our survey only takes 3 minutes and you’ll go into the draw to win a WIOA merchandise pack.
Let’s build the future together.
Meet Mark Samblebe
With over 25 years in the water industry, Mark Samblebe is a seasoned water industry professional. Recently awarded a WIOA IDIOTS, Mark shares a career shaped by innovation, leadership and a deep commitment to the community. From early research in wastewater treatment to board leadership at WIOA, his journey reflects a passion for operations, people development and making a lasting impact.
Please share more about your background. What was your career path and affiliation with the water industry?
I entered the water industry in 1998 through a Master of Science scholarship, researching fish farming in tertiary wastewater lagoons to harvest nutrients and produce low-cost fish for pet food. After several fish kills caused by upstream process issues, I investigated root causes and proposed solutions to improve water quality.
This led to a role at North East Water, optimising operations across 30 water and 17 wastewater plants. It was a steep learning curve, but I worked with excellent teams, testing ideas and applying science to support upgrades.
I briefly moved into sales, then helped a Singaporean environmental firm expand into Australia before returning to the public sector with Gippsland Water for 6.5 years. After a stint with a mid-sized project delivery firm, I started my own consulting business in 2017.
Though based in Gippsland, most of my work since 2014 has been in remote regions, including Far North Queensland and Central West NSW.
When did you start getting involved at WIOA and what was your motivation?
I first got involved with WIOA in 2003, presenting at the Victorian conference in Shepparton. We faced severe manganese issues (>4mg/L) in Yarrawonga after Lake Mulwala was drained, and developed a unique removal method using chlorine oxidation and powdered activated carbon. It was a high-pressure project, as temporary treatment had to be rapidly installed ahead of a major lawn bowls tournament. Stained uniforms and hotel linens had already become a problem.
Since then, I’ve presented around five papers at conferences in every state and was proud to win the Hepburn Prize in 2007. I’ve always valued WIOA events for the networking, exposure to new technologies and learning from other operators’ experience.
Have you held different roles and positions at WIOA? Can you share some background on those roles, what you contributed to and which of those roles you are most proud of?
I joined the WIOA National Committee in 2014, encouraged by industry legend Tony Hourigan, and served for 10 years until its restructure in 2024. I became Vice President in 2019 and President in 2021, which included a seat on the board. It was a challenging period, with COVIDrelated disruptions requiring frequent board meetings to manage lockdowns, border closures and event rescheduling.
Though I had limited opportunities to attend conferences during my presidency, it was a rewarding experience. I gained valuable insight into governance and business risk management beyond my technical background. I currently serve as Deputy Chair and am proud of the progress made, particularly during the merger of WIOA Inc and WIOA Ltd and the constitutional refresh. I look forward to continuing to support the organisation and its members through this transition.
How long have served WIOA? What has kept you committed to this association for so long?
I’ve supported WIOA conferences for years, helping with trade show setup, pack-down and delegate satchels. Since joining the committee in 2014 and the board in 2021, I’ve enjoyed working alongside dedicated people who help deliver great outcomes for members.
It’s inspiring to see operational staff – often the unsung heroes – gain recognition for their tireless work ensuring safe water and sustainable outcomes. Watching them grow, from being hesitant to speak in meetings to presenting papers and advancing their careers through WIOA, is one of the most rewarding parts of my involvement and a big reason I continue to stay engaged.
How
has the WIOA community enriched your life?
Being part of the WIOA community has been incredibly rewarding. Since joining the committee, I’ve seen many changes and gained valuable knowledge in governance, business management, and communication. While I’m not sure if I’ve given more than I’ve received, the relationships I’ve built with friends, mentors and technical experts have been the most enriching part.
These connections have been vital to my business success, and I’m grateful to be part of a network where someone always has the answers. I especially appreciate the support I’ve received over the years, particularly from the committee and board members, whose encouragement and support played a key role in my involvement and growth within WIOA.
Do you have a WIOA story that you would like
to share?
I’ve had so many great times with WIOA it’s hard to pick one story. From involvement in golf days, conferences, the NZ tour, and committee and board involvement, there have been fun, challenging and overall rewarding experiences.
No matter how tough things seemed, there was always an overwhelming sense of confidence, humour and mateship.
Problems were often met with laughs, there was always a silver lining somewhere, always someone able to put a positive spin on a difficult situation, and I think that will always be a great memory of my time with WIOA.
Knowing there was always someone who would have your back, be ready to assist or find someone who could. In my opinion, the foundation of mateship and teamwork is in the WIOA bloodline and is a testament to the community culture developed and built over many years by all involved.
Outside of WIOA, how do you spend your spare time?
Outside of WIOA and work, I’m a low-maintenance family man. I have four kids: one has finished university and started her career, while the three boys are 14, 13 and 9.5 years old. Weekends are usually spent taxi driving around Gippsland to football, basketball, soccer or mountain biking.
We live on five acres, so there’s always something to do: cutting fallen trees off fences, slashing paddocks, spraying weeds or maintaining about an acre of mature gardens with constant pruning and weeding.
For a more hands-on hobby, my eldest son and I are currently restoring a 1961 EK Holden Special. We’re rebuilding the transmission and engine to get it roadworthy for when he gets his learner’s permit. He also has his eye on a 1959 VW Beetle we have in the garage.
During longer breaks, we enjoy camping, fishing, surfing and motorbike riding, often spending time in the Alpine region where our family farms beef and sheep near Benambra.
With my son’s interest in music, we also go to concerts when we can. Over the past two years, we’ve had a great time seeing some legendary bands like Guns N’ Roses, Red Hot Chili Peppers and Pearl Jam on their world tours. A recent highlight was at the Benambra Hotel after the Labour Day weekend picnic races, where a band let my son jump on stage to play lead guitar on Wanted Dead or Alive: a moment we won’t forget.
Call for IDIOTS and Life Members
The WIOA Board has introduced an updated process for nominating and selecting recipients for two of its most prestigious awards: Life Membership and the IDIOTS (Inducted as Delegates of the Inextricably Obstructed Tap Society) award.
Life Membership, the highest recognition within WIOA, is awarded to individuals who have made significant contributions over many years. Life Members gain the right to attend and vote at General Meetings, propose resolutions and, if eligible, be nominated for election as a Director. To be considered, candidates must have at least 10 years of service to the association, demonstrate active involvement in WIOA activities, and have earned a high level of respect among peers. A shortlist will be made by the Board or nominated Committee, with the final decision resting with them.
The IDIOTS award, WIOA’s second-highest honour, recognises individuals who have shown exceptional commitment to the association’s mission, vision and values. Since its inception in 2004, 43 members have been inducted. Nominees for this award must have at least five
years of service to WIOA and exhibit qualities such as selflessly promoting the association’s goals, encouraging participation in WIOA events and contributing actively to committees and events. Like the Life Member award, the selection process for IDIOTS involves nominations from WIOA’s various advisory committees and leadership, with the final decision made by the Board or an appointed committee.
Both awards highlight long-term dedication to the association and the water industry. You can nominate members for these programs on our website. Please scan the QR code to learn more or complete nomination forms.
2025 VIC conference and exhibition
The 2025 VIC Water Industry Operations Conference & Exhibition was a resounding success. The event brought together professionals from across the water industry for two packed days of learning, networking and exciting exhibitions.
The sell-out conference included over 150 companies showcasing cutting-edge products and services at the Bendigo Exhibition Centre. It was a fantastic opportunity for seasoned professionals and newcomers to expand their knowledge and forge valuable connections. Participants were immersed in insightful discussions, innovative solutions and the latest industry trends. They were treated to keynote speakers and technical paper presentations, many delivered by operators from the Victorian water industry.
There was also a range of engaging activities on offer. The Women of Water Breakfast kicked off the conference, offering an opportunity for women in the industry to connect. Competitions like the Reece Civil + Viadux Main Tapping Competition and the IXOM Best Tasting Tap Water Competition added a fun, competitive edge to the event.
1,360 Visitors
The Meet the Exhibitors Dinner gave delegates the chance to unwind and network in a relaxed atmosphere with drinks, canapés and a gourmet barbeque. The event concluded with the 2025 VIC Gala Awards Dinner: a night of celebration, when peers were honored for their outstanding achievements in the water sector.
With new additions to the program and a bustling expo hall, attendees left with memories of an exceptional experience.
We want your feedback
Please take a few minutes to fill out our feedback form – we value your input.
210 Exhibiting attendees
Interest Days across Australia
We have been busy nationally with our Interest Day program, sharing information via presentations and demonstrations, followed by a site tour. Over the last few months, we have run the following Interest Days:
30 April 2025
Rockhampton, QLD
In late April, our QLD Interest Day was held Glenmore Water Treatment Plant Rockhampton in Parkhurst.
The event successfully connected local members with like-minded peers, offering insightful presentations and real-time experiences. Attendees explored the impressive work by Beca Hunter H²O on the Fitzroy River Water Project, diving into the operations, treatment processes, commissioning lessons and receiving a behind-the-scenes tour. Rockhampton Regional Council also shared the latest updates, showcasing key developments.
The day included insightful presentations by Prominent Fluid Controls, Rockhampton Regional Council and Isaac Regional Council. The event provided a valuable opportunity for learning, networking, and gaining hands-on insights into the latest industry developments.
Thank you to our National Partner Prominent Australia, event host Rockhampton Regional Council and Sponsor Beca Hunter H²O for making this event possible.
3 June 2025
Longford, Tasmania
The event successfully brought together local members and industry peers for an engaging day of learning and real-time insights. Presentations covered a wide range of topics, including the importance of instrumentation, lessons learned from commissioning the Longford Wastewater Treatment Plant (including a site tour) and how drone inspections are shaping the future of the industry.
It was a day filled with valuable knowledge-sharing, hands-on learning and opportunities to connect with others in the water and wastewater industry.
Thank you to our National Partner Prominent Australia, major sponsor Temtrol Technologies and Sponsor Total Instrument Controls for making this event possible.
June 2025
Perth, WA
The WA Interest Day brought together local water industry professionals for a day of innovation, hands-on competitions and valuable networking opportunities.
With updates from North Metro TAFE and TRILITY, the day offered a platform for sharing the latest in water technology and industry advancements. Participants had the chance to explore the future of water operations while celebrating excellence in the field.
There were several competitions, starting with the IXOM Best Tasting Tap Water contest, when participants sampled and judged the best tap water in WA in a fun and friendly atmosphere. Later in the day, the Reece Civil + Viadux Water Mains Tapping Challenge saw teams face off in a highskill, high-speed competition, testing their expertise in water mains tapping.
The day also highlighted the achievements of the region’s top operators, with the presentation of the 2025 WA
Operator of the Year Award. Nominees for both the WA Operator of the Year and WA Young Operator of the Year were celebrated, showcasing the incredible talent in the sector.
Participants also gained valuable knowledge through presentations on operator personal development, innovative water treatment solutions for remote Australia, automation and robotics in the industry, and more.
The program wrapped up with the water mains tapping challenge. Overall, this was an exciting and inspiring gathering for those dedicated to the future of water operations.
3 June 2025
Capalaba, QLD
Our second QLD Interest day of 2025 was held at the Myhorizon Event Centre in Capalaba.
Local members networked and gained insights from presentations such as Seqwater’s updates and operations at Leslie Harrison Dam. Participants gained in-depth knowledge on the dam’s processes and key commissioning learnings, and had the opportunity to tour the facility for real-time insights.
Other presentations included Prominent Fluid Controls, Seqwater’s Dam Operations and Safety Team, and a discussion with Redlands Networks and Redland Council. Ventia shared insights on the advantages of a program approach to water asset management. Participants also enjoyed a site tour of the Capalaba Water Treatment Plant.
Thank you to our National Partner Prominent Australia, major sponsor Ventia, event hosts Seqwater and Redland City Council, and Sponsor Total Instrument Controls for making this event possible.
19 June 2025
NSW Safe Operations, Safe Water Workshop
In June, WIOA hosted a a successful and engaging workshop in Port Macquarie that connected local water industry professionals to build stronger networks and enhance practical knowledge.
Participants delved into two main workshops: one focused on identifying safety challenges specific to the water industry and the other addressing the everyday operational hurdles faced by water operations staff. These allowed for valuable group discussions, sharing experiences and solutions.
After a presentation from MASS Products on operator safety within the water industry, the afternoon saw a shift in energy as participants enjoyed a fun and competitive social activity at X-Golf Port Macquarie, offering a perfect opportunity to unwind and network with colleagues.
The event wrapped up with a networking drinks session, where connections were strengthened and the day’s learnings were further shared in an informal setting.
If you’ve attended one of our recent interest days we’d love to hear from you. Please take a few minutes to fill out our feedback form – we value your input.
Applications close on Thursday 31 July 2025
Ready to make a real impact in the water industry?
Now is your chance to be a part of the WIOA State and Territory Advisory Committees. These are made up of dedicated volunteers: respected professionals and experienced leaders from across the water operations sector. Together, they play a vital role in shaping the future of WIOA in their regions.
We’re currently seeking enthusiastic, motivated individuals from all Australian states and territories to join our Advisory Committees. It’s a great opportunity to have your voice heard, influence WIOA activities in your area and help build stronger connections within the water industry community.
These committees will assist WIOA to undertake a range of functions including, but not limited to:
• identifying the types, range and scope of services and events considered appropriate for water industry operational staff in their state/territory
• assisting with organising, promoting and staging events
• providing information with a state-based flavour for inclusion in WIOA publications
• encouraging participation and knowledge sharing with water industry-related personnel employed in private and public sector organisations
• informing WIOA of training and development issues and needs specific to water industry operational staff.
2026 membership changes
Your membership is key to fostering collaboration within the water industry. Through this, we can share insights, celebrate successes and advocate for the operations sector on a national scale. We truly appreciate the continued support of our WIOA community and are excited to grow and deliver even more value to our members in the years ahead.
As part of our commitment to maintaining the most affordable membership rates in the industry, we are exploring a new membership model to better meet the needs of our members. Stay tuned for more details in the coming months as we prepare for 2026 membership renewals.
Interested in getting involved?
Scan the QR code to check out our Terms of Reference to see how you can contribute and to apply.
Applications close on Thursday 31st July 2025
WaterWorks welcomes new panel members
We are proud to welcome three new volunteer panel members who will support the production of the WaterWorks technical journal. WaterWorks includes operationally focused articles and technical information, with a wide distribution across the water industry. If you have read through our last issue, please scan the QR code.
The panel will meet in August 2025 to begin work on the next edition of WaterWorks, due for publication this November. If you have any feedback on this publication, please email info@wioa.org.au
Lorne Water Treatment Plant
Barwon Water’s Lorne water supply is the Victorian winner of the 2025 IXOM Best Tasting Tap Water in Australia.
Barwon Water commissioned the Lorne Water Treatment Plant in 1998. Lorne’s drinking water is sourced exclusively from the Allen Reservoir on the St George River, about 3km west of the town. The Allen Reservoir is surrounded by the Great Otway National Park. Water is then treated at the Lorne Water Treatment Plant on Polwarth Road, where it is filtered and disinfected before distributing it to more than 2,000 customers.
The Dissolved plant provides which Flocculation Tanks
Inlet Pit/ Flowmeter
Tank 1
DAFF
Dissolved Air Flotation Filtration (DAFF) provides high quality drinking water to Lorne, which is sourced from the Allen Reservoir.
Clear Water Storage
Distribution Pumps
Norwell Safety Day
WIOA was proud to support collaboration and learning at Mass Products’ Norwell Safety Day in early April.
At this years event, leaders and decision-makers addressed current challenges and collaborated on planning for a safer, more efficient future. Discussions focused on the rapid evolution of products driven by technology, safety and innovative design, alongside the growing gap between current standards and best practices.
Experts delivered presentations, followed by open discussions and brainstorming sessions, including:
• driver safety training (presentation and drive at Norwell Motorplex)
• working with electricity
• working with pressurised water
• working at heights and confined spaces
• working near aerated water
• mental health in the workplace
• engineered vs. administrative controls.
The event was a valuable opportunity to network, learn and lead safety improvements in the water industry.
WIOA in Weipa
In late June, the 2025 Indigenous Local Government Drinking Water Symposium in Weipa, QLD, brought together passionate water operators from remote communities to discuss the unique challenges of providing safe drinking water.
The event celebrated achievements, with Napranum Aboriginal Shire Council winning the Far North QLD IXOM Best Tasting Tap Water Competition and Cherbourg Aboriginal Shire Council earning Best Presentation. Napranum will now compete for QLD’s Best Tasting Tap Water title, while Cherbourg will present their paper at the QLD Conference in Bundaberg this October. The symposium provided a valuable platform for networking and learning, offering attendees a mix of presentations, hands-on demonstrations, field trips, and discussions on drinking water standards and regulations. Attendees also
visited the Napranum and Weipa water supply schemes, gaining insight into innovative water management practices.
Thank you to QLD Health, Safe & Healthy Drinking Water Program (Cairns), Queensland Water Directorate, Water Services Association of Australia (WSAA), Napranum Shire Council, Weipa Town Authority and EDAC Electronics.
• Kwik-ZIP’s HD, HDX & HDXT casing spacers comply with WSAA Product Spec # 324 – Casing Spacers; Refer WSAA Product Appraisal Report #1523
• Approved for use within many utilities’ infrastructure, including Melbourne Retail Water Association, South-East Queensland’s Infrastructure and Materials (IPAM) list, Sydney Water and the WA Water Corporation.
• All products are certified by the Australian Water Quality Centre (AWQC) for use in contact with drinking water.
End of an era: Acuario shutting down in 2026
Our Water Industry Operator Registration Scheme and Acuario will cease on 1 July 2026.
WIOA continually reviews our membership offerings in consultation with our members, to ensure we focus on the areas that provide the greatest benefits.
Our Water Industry Operator Registration Scheme and Acuario have been a service offering for many years. In 2024, we contacted users (via their main contact person) requesting their intention to continue using these service offerings. Of this survey, 90% of users advised they would not like to continue and/or did not respond to our multiple calls.
Our member feedback is that the reduced commitment and interest is due to this being a voluntary system and not mandated in any state as a legislative requirement.
Servicing provider of choice
This feedback, along with operational costs and internal resources outweighing the benefit of keeping these systems going, WIOA has decided to end this service.
We will continue to support subscriptions while implementing our exit strategy, that will result in the end of this service offering on 1 July 2026.
Any organisation can request a refund for any paid Registered Operator past the date of 1 July 2026, that is linked to the Operator Registration Scheme. If you have any questions please email info@wioa.org.au
TRILITY provides preventative maintenance and servicing to ensure optimum service life and performance of your water treatment equipment.
Services including:
• UV disinfection
• Chlorine gas systems
• Chemical dosing packages
• Analytical instrumentation and control
• Electrochlorination
• Dosing pump maintenance
• Plant and filter refurbishment
• Equipment overhaul
• Spare parts and repair
• Detailed service reports
• Remote site servicing
• Equipment testing and calibration
• Fault-finding
• Preventative maintenance
• Call-out
• Emergency response
W: trility.com.au/solutions/servicing
Meet Fiona Schatkowski
Meet Fiona Schatkowski, a dedicated member of the Queensland Water Industry. As a Water and Wastewater Operators Assistant at South Burnett Regional Council, she’s making a real impact on local water operations. Fiona is also committed to her professional growth, currently working towards a Certificate III in Water Industry Operations to further sharpen her skills and expertise.
How long have you been working in the water industry and how did you start (in the role and at the organisation)?
I have been working in the water industry for almost three years. Before that, I was working in retail. I was looking for a career that was both a challenge and would teach me new skills.
When this position came up, I was unsure if it was what I was looking for, but I haven’t looked back since. I have learned so many new skills and there are always new things to learn.
Tell us a bit about your career journey.
I started at Gordonbrook WTP: a fully automated DAFF plant. It was daunting at first, but I eventually started to learn the process and it became enjoyable.
I was then moved around to different water and wastewater plants to learn the process of each one. I am now based at a wastewater plant that I love. I also cover a small disinfection facility for drinking water.
I find the wastewater process interesting and enjoy the challenge. I am now enrolled in the Certificate III for water operations and greatly enjoy the new things I am learning.
In your experience, what are some of the most pressing water quality challenges or issues facing the region or industry you work in, and how have you addressed them in your role?
The biggest challenge I find is working with old plants while trying to meet the new drinking water guidelines and regulations. With a small council on a limited budget, it is challenging to apply new processes without big and costly changes. Finding new processes and carrying out extra testing has helped us know where we need to make changes.
Any advice for young operators in the industry facing similar challenges?
Learn from your experienced operators. They can be a wealth of knowledge, and have many ideas and suggestions when problems arise. Don’t be afraid to throw out suggestions if you see something someone else doesn’t.
How do you stay up to date with the latest regulations and guidelines related to water quality reporting and compliance?
WIOA has been a great source of information to help me keep up to date with everything water.
What’s your favorite part about working in the Australian water industry?
No two days are the same. There is always something new to learn and I gain a real sense of pride when I have achieved a great result with my plant, or have implemented a change that has worked.
Any advice for young operators entering the water industry?
It all seems daunting at first, but it does get easier. The water industry will be around forever, so there will always be a need for operators.
Are you a WIOA Member? If yes, can you please share more about your member experience to date?
I have attended WIOA conferences and an Interest Day at Wivenhoe. These have been great in connecting with other operators and learning different processes. It’s always good to get a different perspective and advice on how other operators have dealt with the same sort of problems.
Meet Kirsty Fudge
As a Water Supply Operator at Melbourne Water, Kirsty Fudge has consistently demonstrated excellence in her role. She’s an active member of WIOA’s WiWO network and was recently honoured with the Network Operator of the Year Award. This recognition comes in part due to her outstanding participation in the 2025 Network Operator Development program, where her commitment to growth and innovation truly shone. Kirsty’s contributions to the industry make her a true leader and asset to her team.
How long have you been working in the water industry and how did you start (in the role and at the organisation)?
I have been working in the water industry for about four years, in water and wastewater treatment. I applied online for a two-year traineeship with NextGen Jobs and Melbourne Water. I had no relevant experience and completed a Certificate III in Water Operations as part of my traineeship. This allowed me to learn on the job and gain hands-on experience.
Tell us a bit about your career journey.
I was previously working in my local supermarket and pharmacy. After finishing secondary school, I was still unsure what I wanted to do as a career. I applied for a water operator role I saw advertised online for Melbourne Water, not having a clear understanding of what was involved. Years later, it has been one of the best decisions and it’s a job for life.
During this time, I’ve completed further studies. I’ve received a Certificate IV in Water Operations and completed my Dam Safety training on concrete and embankment dams. Throughout this role, I’ve been involved in a wide range of training, including confined space entry, working from heights, and breathing apparatus.
In your experience, what are some of the most pressing water quality challenges or issues facing the region or industry you work in, and how have you addressed them in your role?
A challenge is an increase in water demand due to Melbourne’s population growth, particularly during the summer months. This results in trying to keep up with high flows to continue supplying water to retailers, the fluctuations in pressure through the network and more frequent chemical deliveries to ensure we still meet water quality requirements.
Due to Melbourne’s urban growth, Melbourne Water is upgrading infrastructure, such as installing new service reservoirs. We are also improving the efficiency of our water network by modifying filling times.
It can be a challenge to deliver aesthetically pleasing water to customers, while having a good chlorine residual to remove unsafe microorganisms in the water.
Any advice for young operators in the industry facing similar challenges?
Share ideas or innovations that you may have with your team to better improve the challenges you are facing. Be willing to take the initiative and help your teammates, as there are times when there can be fair bit going on.
How do you stay up to date with the latest regulations and guidelines related to water quality reporting and compliance?
We get updates from our Water Quality Team. Our team has regular meetings, during which we discuss any changes to ensure our reporting and water quality are compliant.
What’s your favorite part about working in the Australian water industry?
The variety of day-to-day work. You’re either working at a treatment plant, out at the dam, on the road, responding to a water main leak or shutting down a water main. We are always problem solving and having to think on our feet when an issue arises, which keeps it interesting. There is so much information to learn across Melbourne’s water network that it’s a job in which you never stop learning. This is such a diverse role: no two days are ever the same, with a combination of indoor and outdoor work.
Any advice for young operators entering the water industry?
Get involved and look for any opportunities. The water industry is so broad that you’ll always be learning. Find a mentor, spend time shadowing them and ask plenty of questions. There is no such thing as a silly question. It can be quite overwhelming when you’re still learning and remembering it all, so jotting down notes can be handy to reflect back on.
Join our new network?
Join our thriving network that builds an industry culture where women are empowered and celebrated, barriers are reduced, and water operations is an attractive, viable and visible career path for everyone.
Scan the QR code to learn more about WiWO and complete the registration form to get involved today.
Research Laboratory Services (RLS) provides highly advanced, specialist laboratory and consulting support services to water authorities and industry.
The practical solutions we propose are proven in our Melbourne laboratory through scalable application studies and in-field pilot work.
RLS provides the link between universities (theoretical evaluations), commercial laboratories (data generation) and consulting engineering firms (design).
Find out more at www.researchlab.com.au
Trainer of choice
Industry professionals delivering industry-based training services As a Registered Training Organisation (RTO 46056), we offer Nationally Recognised Training (NRT) and specialised (non-NRT) courses, together with Certificate courses in Water Industry Operations. E: training@trility.com.au W: trility.axcelerate.com.au
Towards Smarter Water Systems: Intelligent Networks and Leak Detection Technologies in Action
Kiran Joseph - PhD Scholar, Civil Engineering (Hydraulics), Victoria University
For decades, Australia’s water and wastewater services have relied on traditional, centralised infrastructure to deliver essential resources to communities. These systems, while dependable, are increasingly under pressure from population growth, urban expansion, climate variability, and ageing assets. In an era that demands both efficiency and sustainability, water utilities are looking for smarter solutions to longstanding challenges.
This is where intelligent water networks (IWNs) are starting to play a transformative role. By integrating data-driven tools, smart sensors, and automation technologies, these systems can monitor, analyse, and respond to network conditions in real time offering a way to reduce losses, improve operational decision-making, and enhance service delivery.
Why Change is Necessary
Across Australia, non-revenue water primarily due to leakage is a persistent issue. Leaks, burst, water thefts that go undetected can lead to significant water loss, economic loss, increased energy consumption, and avoidable repair costs. Traditional approaches to leak detection, often based on manual inspections or customer complaints, can be reactive and slow.
The next step in this evolution is integrating SCADA with intelligent algorithms capable of analysing trends, detecting abnormal patterns, and recommending actions.
This integration transforms raw sensor data into operational intelligence. For instance, a drop in pressure in one zone might not raise alarms in isolation, but when matched with data of flow, pump speed, pipe length, pipe material, head loss, time stamp, the system can flag a potential leak, triggering alerts for field crews.
Special thanks to Glenn Harris, Jason Cotton, Misharna Small, Nathan Benett, Grant Powel, Gary Bau, Wes Wittick, Heath Miles, and Dean Barnett for their ongoing encouragement and motivation
Hardware and Software Working Together
Conclusion
Intelligent water networks represent a promising evolution for Australia’s water sector. With the right technology, processes, and people in place, they offer a proactive approach to tackling some of the industry’s most pressing challenges leakage, ageing infrastructure, and operational efficiency.
For water professionals, these systems are not just technical upgrades they are tools for delivering better services to the community, conserving precious water resources, and ensuring the long-term resilience of our infrastructure. As more utilities take the leap into intelligent network management, the future of water in Australia is looking not just smarter but stronger.
About the Author
By combining high-efficiency hardware and software integration with flow meters, pressure sensors, and automated control systems; operators can detect anomalies as they occur, isolate issues quickly, and respond before a minor fault becomes a major incident. The result is faster fault resolution, reduced disruptions, and improved asset longevity.
Effective leak detection requires both physical tools and analytical software. Hardware includes everything from pressure loggers, flow meters placed along critical pipeline assets. These devices can monitor minute changes in pressure, and flow that human observation might miss.
Kiran Joseph is an engineer and researcher based in Melbourne, specialising in intelligent water networks and leak, burst , and theft detection technologies, energy, and sustainability. He is doing PhD in Civil Engineering (Hydraulics) at Victoria University, where his research focused on the detection of leaks, burst, and theft in the water pipelines and finding the optimal allocation of sensors in the water network
The Role of SCADA and Real-Time Monitoring
Many utilities already utilise SCADA (Supervisory Control and Data Acquisition) systems for remote control and monitoring.
However, the real power lies in the software that interprets this data. Modern platforms use machine learning to filter through noise, prioritise alerts, and differentiate between normal fluctuations and real faults. When deployed together, these systems provide a layered approach that increases accuracy and reduces false positives. I have used more than 200,000 data points for the analysis.
Machine Learning in Leak and Burst Detection
The models use historical and real-time data from the Greater Western Water experimental site in Melton to learn how leaks present themselves in various forms: a steady pressure drop, a sudden flow spike, or changes in the pump speed conditions with respect to the pressure and flow. Once trained, the algorithms can automatically flag events across large sections of a network with a high degree of precision often faster and more reliably than traditional rule-based systems.
This has practical implications for utilities: fewer undetected leaks, faster response times, water theft detections, and better use of operational resources.
Figure 1 : Australia map with zoomed in to the case study area location.
Figure 1: Australia map with zoomed in to the case study area location.
Smarter Systems for Smarter Cities
In line with the broader shift towards smart cities, intelligent water networks are helping to modernise critical infrastructure. They support goals around sustainability, efficiency, and customer satisfaction. For operators, the benefits are tangible: fewer emergency callouts, economic benefits, streamlined maintenance, and more informed asset planning.
Moreover, these systems enable better communication between field and the operators. Dashboards allow operators to access real-time network data on the go, respond to incidents with the right tools, and document actions for future analysis.
In areas prone to drought or limited water availability, theft reported sites, this kind of responsiveness is essential. Intelligent leak detection can help conserve valuable water resources while maintaining service levels.
Implementation Challenges and Opportunities
Deploying an IWN is not without its challenges. It requires upfront investment in infrastructure, training, and integration with existing systems. Ensuring data security, managing large datasets, and aligning new tools with operational workflows also demand careful planning.
However, the return on investment through reduced water loss, improved asset health, and lower operational costs is increasingly making the case for action. Pilot projects and staged rollouts can help utilities manage risk and build confidence among teams.
As part of this journey, collaboration between Greater Western Water, technology providers, and researchers is key. Sharing lessons learned, field data, and performance outcomes will help the entire industry move forward together.
Project Acknowledgement
This research project is proudly funded by Victoria University, Melbourne, Australia, and Greater Western Water, Melbourne, Australia. Their continued support and commitment to advancing smart water technologies have been instrumental in enabling the development and testing of intelligent water network systems tailored to the needs of modern Australian utilities. I would like to express my sincere gratitude to my principal supervisor, Professor Ashok K. Sharma, and my associate supervisors, Dr Rudi van Staden and Dr Wasantha P. Liyanage, for their invaluable guidance and support throughout this project. I am also deeply thankful to the managers and employees of Greater Western Water for their collaboration and assistance, which played a key role in the successful completion of this work. Special thanks to Glenn Harris, Jason Cotton, Misharna Small, Nathan Benett, Grant Powel, Gary Bau, Wes Wittick, Heath Miles, and Dean Barnett for their ongoing encouragement and motivation.
Conclusion
Intelligent water networks represent a promising evolution for Australia’s water sector. With the right technology, processes, and people in place, they offer a proactive approach to tackling some of the industry’s most pressing challenges leakage, ageing infrastructure, and operational efficiency.
Figure 2 : Simplified diagram of Melton experimental site, Melton region
Figure 2: Simplified diagram of Melton experimental site, Melton region.
For water professionals, these systems are not just technical upgrades they are tools for delivering better services to the community, conserving precious water resources, and ensuring the long-term resilience of our infrastructure. As more utilities take the leap into intelligent network management, the future of water in Australia is looking not just smarter but stronger.
About the Author
Kiran Joseph is an engineer and researcher based in Melbourne, specialising in intelligent water networks and leak, burst, and theft detection technologies, energy, and sustainability. He is doing PhD in Civil Engineering (Hydraulics) at Victoria University, where his research focused on the detection of leaks, burst, and theft in the water pipelines and finding the optimal allocation of sensors in the water network.
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Fast-track training is shaking up the industry
By Andries Erasmus, Manager Operations Central Region, Seqwater
Forget burpees and battle ropes – this bootcamp turns water treatment rookies into fully qualified operators in faster time. With a looming national shortage of 1500 treatment operators over the next four years, the water industry must explore innovative solutions to meet the growing demand for skilled professionals.
Seqwater took matters into its own (very clean) hands and launched the Trainee Operator Bootcamp at Mt Crosby West Bank WTP. (The bootcamp format is an exclusive to Simmonds & Bristow.)
Running from April to July 2024, this pilot program fasttracked the next generation of water industry professionals. Seven out of eight participants made it through the rigorous training, earning a nationally recognised qualification in water industry operations under the guidance of Simmonds & Bristow (RTO 1735). That’s an impressive 90% success rate.
Even more impressive: the bootcamp won the 2024 Innovation Award at the annual Seqwater Excellence Awards. Three trainees have already moved into permanent roles within the business.
The secret sauce: why it worked
The magic of this bootcamp wasn’t just in the chlorine – although that played a part. The location was perfect, offering direct access to treatment plants, labs and a dedicated training room. Trainees dove deep into the science and logistics of safe water supply, balancing classroom learning with hands-on experience. Plus, with the support of Simmonds and Bristow, they didn’t just learn the ropes, they mastered them.
Participants praised the program’s intense yet rewarding structure, proving that a well-designed program can be just as effective as traditional, extended length training. Why extend the timeline when you have the capability, resources and opportunity to complete it in less time?
Room for improvement: because no one’s perfect (yet)
While the pilot was a hit, Seqwater isn’t resting on its laurels. Based on feedback from trainees and trainers, future bootcamps will refine course materials, optimise budgeting and fine-tune the selection process for training providers.
Another key focus is making sure participants are fully prepared for real-world operational challenges, because it’s one thing to learn from a textbook and another to manage a water crisis at 2am on a Saturday.
That’s why, after the bootcamp, the focus has been on maintaining site-based competency to ensure operators are confident and capable.
Opportunities: where do we go from here?
The success of this program opens the floodgates for broader application. Seqwater is looking at ways to integrate this model into industry-wide training efforts, including collaborations with registered training organisations.
The Operator of the Future initiative could also benefit from these findings, ensuring workforce development keeps pace with operational needs. And with this innovation now recognised by Seqwater, the world (or at least the water industry) is paying attention.
The bottom line
Seqwater’s Bootcamp is proof that smart, targeted training can help bridge critical workforce gaps. By taking an industrywide problem and crafting an innovative, results-driven solution, this program has set a new benchmark for operator training. And with future improvements in the pipeline, this is just the beginning.
So, here’s to the seven new water industry professionals who have joined the ranks – and to all the future trainees who’ll be diving in next.
Stay hydrated, stay trained and keep the water flowing.
For more information, visit: simmondsbristow.com.au
