Operator Magazine | January 2026

The Water Industry Operations Association of Australia Magazine January 2026

2025 QLD CONFERENCE HIGHLIGHTS PAGE 5

Insights to the world of Water Industry Operators

PLACEMENT PROGRAM SUCCESS PAGE 21 THANK YOU SALLY SHEPHERD PAGE 9

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The Good and the Challenges of the Water Industry – I Experienced Both in 2025

Firstly, let’s address a challenge that deserves our attention. Across the industry, we continue to hear stories of dedicated water operations professionals not being supported by their organisations to become WIOA members or attend our events. This is disappointing. The cost of membership and participation—many events are free—is modest, especially when compared to the immense value these opportunities provide.

Supporting water operations people with quality training and networking opportunities isn’t a luxury, it’s as essential as the service they provide to the community 365 days a year.

To the managers and decision makers who are already backing WIOA involvement—thank you. Your leadership is helping build a stronger, more connected industry. I encourage you to share your experience and influence others to follow your lead.

For those who haven’t yet prioritised this, I urge you to take a closer look at the training and networking WIOA offers and consider the long-term benefits of investing in your frontline teams. When you support your staff, you’re not just building capability—you’re strengthening the future of the water industry.

But there is so much good to report! Last year the hardworking WIOA staff and volunteers have delivered over 100 events in every state of Australia. I’ve met so many of our great Members, Committee members, volunteers, sponsors and exhibitors. I shared lots of laughs and have even been invited on a fishing trip or two – I love the water industry!

Congratulations to our National Award Winners:

• 2025 National Team of the Year Award: Midcoast Council

• 2025 National PASS Award: Scott Easton from Water Corporation

• 2025 National Kwayte Award: Chris Blake from Queensland Health, Tropical Public Health Service

• 2025 Reece Civil + Viadux National Main Tapping Winner: Dale and Nathan from TasWater (Page 7)

• 2025 IXOM National Best Tasting Tap Water Winner: Katherine WTP, NT Power and Water Corporation (Page 19)

At the Annual General Meeting held in November we farewelled Sally from the Board. You can read more about the immense contribution of Sally in this edition of

Operator (page 9), but personally I have been very grateful for Sally’s support and dedication to our organisation.

A recent round of Director recruitment, with an emphasis on commercial skills and understanding/connection to the needs of the WIOA membership have led to the appointment of two Directors: Kate Bardy and Janice Wilson (page 17). I welcome them and look forward to their contributions in 2026.

It has also been a privilege in 2025 to award four IDIOTs and two Life Members. To George Bellizia, Al Butler (page 12), Mike Rankin and Mark Samblebe congratulations on your IDIOT classification, and to John Granzien and Lindsay Walsh (page 13) congratulations on achieving the highest level of honor in WIOA.

I’ve often spoken about the quiet modesty of those working in water operations, but Luke Maher—a WTP operator with Gympie Regional Council—captured it perfectly in his outstanding presentation with Emma Fisher at the Bundaberg WIOA conference:

“…this story is about pride – pride in the work we do, even when no one sees it. We don’t do this job for attention. We do it because someone’s going to turn on a tap, and they need that water to be safe, clean and ready – every single time.”

I’m urging you all to drop some of the modesty. Every time you attend a BBQ or social event you should proudly boast of your roles in keeping your community and environments safe.

Matthew Greskie

Board Chair, WIOA

Scan the QR code to view the minutes from our 2025 AGM.

2026 Network Operator Development Program (NODP)

The NODP is designed to identify, mentor, and develop future leaders in Victorian water network operations.

Running annually, the program strengthens operators’ knowledge, skills, and professional networks by exposing them to strategic thinking and best practices in technology, business management, and leadership.

Graduates leave equipped with practical tools to implement best practice approaches, boost productivity, and foster a strong professional culture within their organisations. Ultimately, the program empowers participants to deliver improved customer service and contribute to the long-term success of the water industry.

Who is eligible for the program?

Applicants for this program must primarily work within the potable water reticulation network and/ or wastewater collection systems in Victoria.

Who chooses who to nominate?

Water Corporations will use their own internal process to determine who and how many Victorian individuals should apply.

To learn more or apply, visit wioa.org.au/NODP

Best program! Got so much more out of it than what I thought. I feel like I have gained some confidence and I’m excited to do the presentation at WIOA. I’ll be nervous but it’s something I was always previously too scared to do, so be good to get outside of my comfort zone which is how you grow. Made some great long-lasting connections and I could not speak any more highly of the program. Be great to see it continue for many years to come, it opens doors and career opportunities.

- 2025 Network Operator of the Year Award Winner Kirsty Fudge from Melbourne Water

2025 QLD Conference and Exhibition

The 2025 QLD Water Industry Operations Conference & Exhibition brought together professionals from across the water industry for two packed days of learning, networking and exciting exhibitions in Bundaberg.

To our participants, volunteers, sponsors, and exhibitors, together, we’ve made a significant impact on the water community, and your involvement truly reflects the spirit of connection and leadership in our industry. It was a fantastic celebration of talent, innovation, and excellence in the water industry.

Return to Bundaberg

This year’s conference was held at the Bundaberg Multiplex Sports and Convention Centre for the first time since 2019 following two years in the Sunshine Coast. This exhibition brought together 604 attendees including 138 delegates, 176 visitors, and 290 exhibitors.

2025 Conference Papers

We were proud to feature insightful presentations from across QLD, NSW and VIC water operations sector, visit wioa.org.au/pastpapers

Women in Water Operations (WiWO) Group

The Women of Water Breakfast was a fantastic networking opportunity, advocating for our WiWO network—aimed at mentoring and creating a more inclusive water industry. Working towards to reduce barriers, to make water operations an attractive, viable and visible career path for everyone nationally. To learn more or join, visit wioa.org.au/wiwo

Gallery

For conference photos, visit wioa.org.au/gallery

A Huge Thank You to Our Sponsors

We’re so grateful, your support made it all possible! We couldn’t have achieved this without your generous partnership and commitment to the industry!

“What stood out most to me was the passion everyone had for the industry. It was inspiring, and it’s made me want to get more involved with WIOA myself. I’ve been operating for about two years now, but since we lost our mentor, I haven’t had much guidance. It was refreshing to meet so many like-minded, passionate people who are eager to share knowledge and experiences.”

- 2025 QLD Conference attendee

Events Across the East Coast

Over the past few months, we’ve been busy hosting conferences, competitions, and Interest Days up and down the east coast, bringing together operators and industry professionals to share knowledge, network, and celebrate excellence.

TasWater Crowned 2025 Main Tapping Champions

The 2025 National Main Tapping Competition was proudly hosted in mid-November at the Reece Civil + Viadux Tullamarine Centre in Victoria, with our national sponsors ensuring a fantastic event.

The contest was fierce, but TasWater’s Dale and Nathan emerged victorious, completing their tap in an impressive 1 minute 27 seconds. Hot on their heels were Dan and Tom from City of Gold Coast—the 2024 champions—finishing with a strong time of 1 minute 40 seconds.

We extend our gratitude to all state representatives who competed, highlighting the dedication of network operators who provide essential water services 24/7:

• Barwon Water (Victoria): Liam & Jezza

• MidCoast Council (NSW): Dean & Mark

• Water Corporation (WA): Justin & Cullen

This competition continues to raise awareness of the vital work carried out across the water industry, while celebrating skill, teamwork, and community spirit.

Looking ahead, we are excited to propose a trans-Tasman showdown, with our national champions set to face the winners of the Water Industry Operations Group Competition in New Zealand.

Exploring Innovation: Greater Western Water Hosts Hydro Excavation Interest Day

On Wednesday, 12 November, the Victorian Greater Western Water Training Academy hosted an Interest Day focused on hydro excavation and sewer jetting. Set in a relaxed outdoor environment, the program featured engaging presentations and live demonstrations from TrainRight, KOR, and Motion Aus, before concluding with a guided tour of the Training Academy.

The event attracted 43 attendees and provided an excellent opportunity to learn, connect, and experience industry practices firsthand. It was a thoroughly enjoyable and valuable day for everyone involved.

Gympie Regional Council Triumphs at 2025 IXOM Water of Origin Competition

Gympie Regional Council has claimed victory in the prestigious IXOM Water of Origin Competition, while Cairns Regional Council celebrated success in the local watermain tapping contest.

On 14 November, the annual Far North Queensland Interest Day was held at the West Cairns Bowling Club, bringing together industry professionals for a dynamic program of networking, knowledge-sharing, and friendly competition. With 54 attendees, the event had all the energy and depth of a mini-conference.

Highlights included:

• Presentations:

• qldwater delivered an update on training and development initiatives.

• Cairns Regional Council shared progress on its Water Security Project.

• Morning tea: Guests enjoyed tastings of the Water of Origin’s best tap water, featuring a spirited rivalry between Queensland’s Gympie Regional Council and New South Wales’ Richmond Valley Council.

• Further sessions: Contributions came from Douglas Shire Council, Hach, Burdekin Shire Council, Queensland Health, and TRILITY.

The afternoon featured the Far North Queensland Main Tapping Competition, followed by a relaxed barefoot bowls session. Winning teams were recognised with prizes, rounding off a day that combined professional development with camaraderie and celebration.

Recognising Redland City Council

WIOA was privileged to join the Redland City Council Network Operations Team to present them with the National Runners-Up Award for Team of the Year 2025 in November.

We acknowledge and thank Trility, the long-term sponsor of this award, for their continued support in recognising industry achievements.

This honour reflects the team’s outstanding commitment to their customers, council, and community, particularly in managing Queensland’s water supply during the challenging circumstances of Cyclone Alfred. It is a fitting recognition of the vital work carried out by front-line staff in an often unseen industry.

WIOA also extends its thanks to Mandy Murchison, WIOA Queensland Advisory Committee Member and team manager, whose leadership highlights the incredible contribution of women in the water industry.

BOARD FAREWELL

Thank You Sally Shepherd

Joining WIOA in 2011, Sally has contributed significantly through leadership roles on the WIOA Committee, as Vice President and President of the NSW Advisory Committee, and as a Board member. This year, we thank and farewell Sally from the Board as she continues to champion innovation and collaboration across the water industry. Learn more about Sally’s career and her WIOA journey.

What was your career path and affiliation to the water industry?

I have a degree in Marine Science as well as a postgraduate degree and Trade Certificate in Aquaculture. All of these involve Water Quality. When I left Sydney University with a Bachelor of Science in 1988, I wanted to be a Marine Scientist but job offerings were few and far between in those days without the relevant experience. So I took a job as a Secretary with a Self Storage Company.

After 12 months, I decided I wanted a role in Science and joined St. Vincents Hospital Sydney running the Bowel Cancer Screening Laboratory.

After 7 years working at St. Vincents, I was given the Opportunity as a Managing Director of a swimming pool business in Sydney. So, that is where my career in Water Quality began. I did a Certificate IV in Aquaculture and then a Graduate Diploma in Aquaculture so that I could introduce fish pond maintenance into the business. I was known as Sally the Fish Doctor. I later joined a Sydney Pet Supply Company as their Technical Advisor on Aquariums and Fish which ultimately led into a sales role.

Following that, I joined Sartorius Stedim Biotech as a Technical Sales Representative. Many of the major clients were water testing laboratories and Councils. After 10 years with Sartorius, I joined Thermo Fisher Scientific as a Senior Sales Specialist for Water/watewater Testing equipment.

When did you start getting involved at WIOA and what was your motivation?

I joined WIOA in 2011 after my employment commencement with Thermo Fisher Scientific. I was motivated not only by the Company I worked for but also by the many Operators I had spoken to and my passion for the Water Industry. I felt that WIOA was a great group to be part of and I wanted to make a difference. When a house-holder turns on their tap or flushes their toilet, they do not realise the great work that goes on behind the scenes by Operations staff to provide such services.

Have you held different roles and positions at WIOA?

I joined the WIOA Committee in 2017 and in 2018, I was lucky enough to be sent along to the 2018 Oz Tour of New Zealand for the WIOG conference in Palmerston. I am proud of being able to assist the Aussie prize winners that were sent to the Tour in what turned out to be a great experience for all involved including the Gentle Annie Experience.

After several years on the Committee including a stint with the NSW Advisory Committee, I was elected Vice President and then President. During my time as President, I am proud that I managed to finalise the “The One WIOA Project Merger”. This took a lot of work and a huge commitment as well as putting myself out of the role as President, but I saw this as the best way forward for WIOA .

I am currently on the WIOA Board of Directors, we have a great Board with great visions for the future of WIOA and the Water Industry as a whole.

How has the WIOA community enriched your life?

The WIOA community has enriched my life showing passion about what they do every day. To hear people’s stories and see People’s presentations and Posters at the conferences is absolutely amazing. The Operations Staff are truly dedicated and passionate about what they do. This should be an inspiration for everyone.

Outside of WIOA, how do you use your spare time?

Outside of WIOA and my work committments, I run a 25 acre farm with Mini-Herefords, Horses, Goats, Chooks, Geese,P eacocks, as well as the 2 dogs and 3 cats. I also help to run the local Rodeo in Goulburn.

My husband and I are cruise fanatics, so once a year, we go on a cruise, usually at Christmas, that way I get a break too, not having to do the usual cooking and cleaning over Christmas. So far we have been to New Zealand, Vanuatu and New Caledonia. Every couple of years, we visit the UK to catch up with my family. I also enjoy snow skiing, usually escorted by my son as long as mum pays. That is what kids are for right?

We’d love to share more stories and experiences from our members! If you’re an Operator, simply scan the QR code to complete our questionnaire.

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Breaking Barriers and Building Connections: Highlights from the 2025 NSW Water Conference

The 2025 NSW Water Industry Operations Conference & Exhibition in Newcastle was a resounding success, bringing together hundreds of water professionals, industry leaders, and innovators for two days of learning, networking, and celebration. With record attendance and inspiring presentations, the event highlighted the strength, collaboration, and excellence that continue to drive the water industry forward.

With more than 750 attendees and 116 exhibiting companies, this year’s conference was one of the largest in WIOA history. The strong turnout highlighted the importance of knowledge-sharing, networking, and celebrating the achievements of those who keep our water systems running every day.

Across two days, delegates enjoyed a program of insightful presentations, technical updates, and opportunities to connect with peers. The conference also featured the Women in Water Operations (WiWO) Breakfast, an inspiring initiative that continues to champion mentoring, collaboration, and inclusivity, while promoting water operations as a visible and rewarding career path for all.

The event would not have been possible without the generous support of our sponsors, whose commitment to the

industry ensures the ongoing success of conferences like this. Their partnership helps create spaces where innovation and leadership can thrive.

Conference papers from the 2025 NSW event are now available online, offering continued access to the knowledge and expertise shared during the sessions.

Feedback from attendees was overwhelmingly positive, with many praising the networking opportunities, the diversity of participants, and the chance to connect with like-minded professionals. The success of the event is a testament to the dedication of the WIOA team and the enthusiasm of the water industry community.

We look forward to building on this momentum and welcoming even more participants in 2026.

Introducing Our Newest IDIOT: Alan Butler

At the 2025 NSW Conference in July, we proudly welcomed Alan (Al) Butler into the exclusive Inducted as a Delegate of the Inextricably Obstructed Tap Society (IDIOTS). This distinguished honour recognises members whose dedication, commitment, and impact have made a lasting contribution to WIOA and the broader water industry.

Al’s journey with WIOA began in 2012, and over the past 13 years, he has exemplified the values and spirit of our Association. His commitment has been unwavering, and his efforts have touched every aspect of WIOA’s activities. From conferences to Interest Days across New South Wales, Al has been a familiar and influential presence. He has taken on countless roles—helping with event setup and pack-down, hosting the Tapping Competition, encouraging members to present papers and posters, and even hosting the Awards Dinner on multiple occasions.

Beyond his personal involvement, Al has been a driving force in promoting WIOA to others. He has actively encouraged participation within his organisation and neighbouring councils, inspiring operators to attend, present, and engage in our events. His advocacy has extended to recruiting members for WIOA networks and committees, strengthening our community and fostering collaboration.

Al’s leadership has been equally impactful. Despite the demands of his managerial role at Council, Al has served as NSW Advisory Committee Chair for a number of years. He has organised Interest Days, championed the NSW Conference, and ensured the committee remained active and engaged. His efforts have been particularly vital during challenging times, including navigating the disruptions of COVID, supporting new WIOA staff, and adapting to Advisory Committee changes.

True to his nature, Al will always be ready to lend a hand wherever needed. The IDIOTS award is a fitting tribute to his years of voluntary service—a recognition he deeply deserves and one that reflects the immense value he has brought to our Association. Congratulations, Al Butler, on this well-earned honour!

Nominate Your Peers

The IDIOTS Award, WIOA’s second-highest honour, celebrates members with five or more years of service who have shown exceptional commitment to our mission and values. Nominations are always open, so please nominate deserving members via our website visit wioa.org.au/idiots

Our Newest Life Member: Lindsay Walsh

At the NSW Conference, we were proud to honour a new Life Member—the highest distinction within WIOA. Life Membership requires a minimum of 10 years of dedicated service, but Lindsay Walsh has far exceeded this benchmark. Since joining in 2006, Lindsay has contributed an outstanding 19 years to the association, with involvement that has been nothing short of exemplary.

Lindsay has volunteered tirelessly at NSW Conferences since 2006, taking on roles such as event setup and pack-down, moving equipment, chairing paper sessions, presenting awards, and even MC’ing the “Meet the Exhibitors” Dinner. His willingness to step in wherever needed has made him an invaluable part of WIOA events.

Beyond conferences, Lindsay was one of the inaugural members of the NSW Advisory Committee when it was formed in 2013. He served as Chairperson until 2019 and continued as a committee member in 2020. His contributions also include writing articles for Operator, helping organise Interest Days, and attending events—often in his own time. Lindsay’s dedication has been recognised before. He has presented papers at conferences, winning Best Paper in 2009 and placing second in 2021 and 2022. He also earned second prize for Best Poster in 2014. In 2015, Lindsay was inducted as an IDIOTS, a testament to his long-standing commitment to WIOA.

His professional career in the water industry spans over four decades. Starting at Sydney Water in 1981 as a construction worker, Lindsay progressed through roles in pipe laying, maintenance, and operations. He later joined MidCoast Water, working in response and maintenance before moving into treatment and storage operations. Lindsay retired in 2023 as a Senior Process Controller, leaving behind a legacy of expertise and service.

Respected by his peers and admired for his integrity, Lindsay Walsh embodies the values of WIOA. His

humility, generosity, and passion for sharing knowledge have strengthened both the Association and the water industry. We are proud to celebrate Lindsay as our newest IDIOTS honouree—a recognition he truly deserves. Congratulations, Lindsay, and thank you for your remarkable contribution to WIOA and the water industry!

Recognise Your Peers

WIOA offers two prestigious awards: Life Membership and the IDIOTS Award (Inducted as a Delegate of the Inextricably Obstructed Tap Society).

Both celebrate long-term dedication to the association and the water industry. Nominations are open year-round, so we encourage you to put forward deserving members. Scan the QR code to learn more and submit a nomination.

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Share Your Experience – Submit an Abstract!

Be part of the Conference program by contributing a paper or poster. We are now collecting paper and poster submissions for our state conferences in 2026.

Abstracts are open to all industry professionals working in the operation, maintenance, and management of waterrelated infrastructure across urban, rural, and industrial sectors.

Selected papers and posters are invited to present inperson at our state conferences. This is your opportunity to showcase practical case studies, highlight achievements, or share challenges. By presenting your insights, you’ll help others in the industry learn, grow, and innovate. Submit your abstract today and make your voice part of the conversation.

For more information, visit wioa.org.au/papers

2024 National Best Tasting Tap Water Winner

In the heart of Queensland’s mining region lies Glenden, a small town with a population shy of 300, which has recently gained national recognition for an unexpected reason: its water. Known for its pristine quality and exceptional taste, Glenden’s water was crowned the best in Queensland and Australia at the 2024 National IXOM Best Tasting Tap Water competition, titles that have brought pride and excitement to the local community.

NEW BOARD MEMBER

Meet Janice Wilson

Joining WIOA in November 2025, Janice Wilson brings over 20 years of experience bridging operational and strategic roles in the water industry. As Managing Director of her consultancy, she works with councils and utilities to strengthen asset management, water security, and resilience. A passionate advocate for regional collaboration, Janice also serves on multiple boards, championing operator development and shaping the sector’s future.

Please share more about your background.

I started my career on the ground in water operations, working closely with treatment and reticulation teams across regional Australia. Over the last two decades, I’ve built a career that bridges the operational and strategic sides of the industry — from hands-on engineering and project delivery through to leadership in governance and regional collaboration.

With my current role with my own consultancy, I work with councils and utilities across Australia to strengthen asset management, water security, and operational resilience. My board roles with the Mount Isa Water Board, Wide Bay Water and Waste Advisory Committee and WIOA allow me to contribute to shaping the sector’s direction, championing regional voices, and supporting the professional development of our operators — the people who keep water flowing every day.

I’m passionate about creating the conditions for our industry to thrive: empowering local expertise, building capability, and connecting strategy to on-the-ground operations.

What skills or perspectives do you bring to the Board?

I bring a blend of operational understanding, strategic leadership, and governance experience that bridges the gap between the field and the boardroom. With over 20 years of experience working across treatment, networks, and asset management, I understand the realities of service delivery and the challenges faced by regional operators and utilities.

As a Managing Director, board director, and executive officer working across multiple councils and alliances, I bring a systems view of how policy, funding, and operations intersect. I’m particularly focused on building capability, improving collaboration between councils and industry, and ensuring our decision-making remains grounded in practical, on-the-ground insight.

My leadership style is inclusive and future-focused — I’m passionate about empowering people, championing innovation in regional contexts, and shaping a resilient, connected, and proud operational workforce.

What motivated you to join the WIOA Board?

I joined the WIOA Board because I believe our operational front line are the heartbeat of our industry. They’re the ones who keep communities safe, systems running, and innovation grounded in reality. Having worked alongside operators throughout my career, I’ve seen firsthand how critical their expertise, pride, and problem-solving are to the success of every utility.

My motivation is to give back to the community that shaped my own career — to help strengthen professional pathways, celebrate excellence in operations, and ensure the experience and insights of our industry are recognised and valued. WIOA plays a unique and vital role in connecting people across the industry, and I’m passionate about supporting that mission through strong governance and strategic leadership.

Have you held different roles and positions at WIOA?

I’ve been involved with WIOA for many years through conferences, regional events, and collaborative projects, and I’ve always valued the organisation’s focus on sharing practical knowledge and celebrating operational excellence. One of my proudest moments was receiving the Brian Davis Award for Best Paper Overall with Reagan Whitehouse from Unitywater at the 47th Queensland Water Industry Operations Conference & Exhibition. I think the person sitting next to me at the awards dinner had to pick my jaw up off the floor - I never imagined receiving such a significant honour.

Through these experiences, I’ve developed a deep respect for the technical skill, resilience, and community spirit that define our operations teams. My contribution to WIOA has been in connecting operational insight with strategy — helping bridge the conversation between those who run the systems and those who make the decisions. That’s the perspective I bring to the Board, and the part of the industry I’m most passionate about strengthening.

What are you most looking forward to in your role as a Board Director?

I’m most looking forward to contributing to WIOA’s continued growth as a strong, connected, and member-driven organisation. My focus is on strengthening the link between operational excellence and strategic leadership — ensuring that the voices and experiences of our operations teams continue to shape the future of the industry.

I’m particularly passionate about supporting initiatives that build capability and confidence in regional and remote areas, where resourcefulness and innovation often shine brightest. I see great opportunity for WIOA to continue leading in professional development, industry collaboration, and celebrating the critical work done at the operational level every day.

As a Board Director, my goal is to help continue to position WIOA as a cornerstone of professional pride, inclusivity, and practical leadership across the Australian water sector.

Fun Fact or Personal Interest:

Outside of work, I’m most at home around my home in Mackay, Queensland — whether it’s on the water, tending the garden, cooking, or running around after my twin boys. Our family weekends often involve sport, sun, and plenty of organised chaos!

How do you see the future of water operations evolving, and what role should WIOA play?

The future of water operations will be shaped by how well we adapt — to new technologies, changing climates, and evolving community expectations. I see our sector becoming increasingly data-informed, collaborative, and multidisciplinary, with operations continuing to play a central role in translating innovation into practice.

WIOA’s role is to ensure that operations teams are equipped, recognised, and supported through that change. That means investing in professional development, creating networks that share real-world learnings, and advocating for the vital contribution of operational staff in every strategic conversation about water. Importantly, that also means that we look out for each other, and treat each other with kindess and respect.

Australia’s Best-Tasting Tap Water 2025

Northern Territory has won the IXOM Best Tasting Tap Water in Australia title for 2025 with its sample from Power Water’s Katherine water treatment plant.

The competition was facilitated by the Water Industry Operations Association of Australia (WIOA), which announced the winner on Friday 5th December at the Moranbah Carols by Candlelight event in Queensland.

WIOA invited attendees at the event to ‘blind’ taste all the water samples and cast their vote to determine the winner.

During the year, water authorities in regional and metropolitan areas across Australia competed in state and territory competitions to find their best drop. Those winners were invited to go head-to-head for the National title, putting interstate rivalry to the ultimate test.

Northern Territory’s Power Water Katherine water treatment plant was competing against:

• NSW/ACT – Richmond Valley Council – Casino

• QLD – Gympie Regional Council – Cooloola Cove

• SA – SA Water – Morgan

• Tasmania – TasWater – Rocky Creek

• VIC – Barwon Water – Lorne

• WA – Acciona Trility JV – Mundaring

Northern Territory’s Power Water Katherine water treatment plant will have bragging rights for the next 12 months as the provider of Australia’s best drop, and will

have the opportunity to represent Australia at the annual Berkeley Springs International Water Tasting Competition in West Virginia, USA in February 2026.

The annual IXOM Best Tasting Tap Water competition is a fun and engaging way to celebrate the high quality of Australia’s drinking water while acknowledging the dedication of local water service providers in delivering this essential resource to their communities.

In its search for the best-tasting tap water in each state and nationally, WIOA invites all water suppliers to participate in the competition. Water samples undergo a blind taste test and are evaluated using the Water Tasting Wheel, which highlights key attributes such as colour, clarity, odour and taste – just like a wine tasting, but without the need to spit!

Dean Barnett, WIOA CEO, acknowledged IXOM’s ongoing support of the Best Tasting Tap Water competition. “IXOM’s steadfast commitment to the industry enables us to continue running this competition and celebrate the critical work of water service providers across the country,” he said.

“IXOM is proud to be the sponsor of the prestigious 2025 IXOM Best Tasting Tap Water competition,” said Bryce Wolfe, Chief Executive Officer of IXOM.

2026 VIC Water Industry Operations Conference & Exhibition

Victoria’s biggest water industry event is back! Join operators, suppliers and leaders for two days of learning, innovation and networking. Enjoy technical presentations, product showcases, competitions, and the prestigious VIC Industry Awards.

WHY ATTEND

• Hear insights from industry experts

• Discover new technology and solutions in the Exhibition Hall

• Connect with peers and suppliers

• Celebrate excellence across the sector

HOW TO GET INVOLVED

• Register to attend the conference

• Exhibit and showcase your products and services

• Sponsor to boost your organisation’s visibility

• Submit an abstract or nominate for the VIC Awards

Be Part Of Victoria’s Premier Water Operations Event and Get Involved Today!

OPERATOR PLACEMENT PROGRAM

Meet Justin Burley

Following a career in plumbing, Justin Burley moved into the water industry through WIOA’s Operator Placement Program. Learn more about his career journey to date.

Can you tell us a bit about your current role and the organisation you work for?

I work as a Senior Water Treatment Operator within Water Corporation’s Leeuwin District, based in Margaret River, Western Australia. Our Treatment Team consists of four Water Treatment Operators, four Wastewater Operators, and a Treatment Team Leader.

On the water side we manage six primary Water Treatment Plants (WTPs) across the district, many of which service high-traffic tourist towns. These areas experience significant seasonal demand fluctuations, which directly impact how we monitor and manage our treatment operations.

In addition to operating the WTPs, our team is responsible for managing bore fields, satellite tanks, and chemical dosing equipment; overseeing bore mains infrastructure and water catchment areas; conducting regular sampling across the reticulation network and optimising plant performance and ensuring compliance with regulatory standards.

Our work also includes ranger’s duties while we patrol catchment areas and dams to ensure water quality and environmental protection. The team plays a critical role in maintaining safe, reliable water services for both residents and visitors.

Where did your placement take place, and what type of facility did you visit (e.g., water treatment plant, wastewater treatment plant, field services depot)?

My placement was with Barwon Water, where I had the opportunity to visit both the Apollo Bay and Lorne Water Treatment Plants.

I’d like to extend a huge thank you to the following individuals for their generosity with their time and knowledge:

• Glenn Alford, WIOA (Facilitating the experience with his Barwon Water contacts)

• Sean Doyle, Water Treatment Operator

• Brent Mathers, Coastal Treatment Coordinator

Their support made the experience incredibly valuable and insightful.

What were your first impressions of the host organisation and their operations?

The host organisation made a strong first impression. Both sites I visited were undergoing active works, indicating a clear

investment in asset improvement. Their business systems stood out—particularly the efficient sign-in/out procedures and robust site surveillance. The environments were clean, well-organised, and clearly signed. Everyone I interacted with was experienced, knowledgeable, and passionate about their site and the broader industry.

How did the placement differ from your usual work environment?

The placement sites—Lorne (DAFF) and Apollo Bay (DAF, UF, GAC)—differed significantly from my usual operations. Both rely on surface water sources, whereas the sites I manage are primarily fed from bore fields. Our treatment processes include the use of Hypo and Chlorine for oxidation and disinfection, and at dam-fed sites, we use Cl2 and UV. We also operate a variety of filtration systems including dynasand filters, pressure filters, and backwash tanks, along with a mix of coagulants and pH correction chemicals. Notably, one of our location’s houses WA’s only de-fluoridisation plant.

What new technologies, processes, or equipment did you encounter during your placement?

• QR Code Entry/Exit System: Integrated with an online induction and questionnaire, this streamlined process was impressive.

• Swan Turbidity Analyser: Observed at Lorne and now being trialled at one of our sites with promising results.

• Treatment Process Variations: The different approach to water treatment was insightful and broadened my understanding of alternative methodologies.

Were there any practices or innovations that stood out to you as particularly effective or inspiring?

Spending time with Sean at Lorne was particularly inspiring. His innovative lighting solution, which earned him a PASS award, demonstrated that impactful improvements don’t always require complex overhauls. Sometimes, simple, welltested ideas can lead to excellent outcomes. His dedication to experimenting and refining solutions on-site was a great takeaway.

How did the placement help you grow professionally or personally?

The Barwon Water Coastal Team faces similar peak demand pressures due to tourism, much like we do in the Leeuwin district. Observing how they plan for and manage

these challenges—especially in terms of asset and system resilience—was valuable. I also appreciated the opportunity to connect with industry peers and exchange ideas and strategies.

What key learnings or ideas have you brought back to your own organisation?

The trial of the Swan Turbidity Meter was a standout. Hearing firsthand about its reliability and ease of use helped generate interest among my peers and management. This has led to a successful trial at one of our WTPs, with the potential for broader adoption.

Have you had the opportunity to share your experience with your team or implement any changes?

Yes, I’ve shared my experiences with both management and peers, including Water Quality Advisors. There’s growing interest in the Swan Turbidity Meter and the QR sign-in/ out system, which could lead to further improvements in our operational practices.

How has this experience influenced your perspective on the water industry as a whole?

Everyone I speak to in this industry seems so positive and passionate, I believe this is because we provide an essential service while it holds quite a high level of responsibility it also comes with a great deal of pride.

Would you recommend the Operator Placement Program to others? Why or why not?

Absolutely YES, getting to see some WTP assets which even if they’re different from yours can offer some interesting ideas and solutions talking to peers about how they manage certain

events, challenges and finding solutions and ensuring we produce water to the highest possible quality.

While I was there Sean and Barwon water took out Victoria’s best tasting tap water for Lorne WTP. So I knew I was at the best placement possible. Any operator who has the opportunity for this program I would strongly encourage you have everything to gain and nothing to lose.

What was the most memorable moment or takeaway from your placement?

Driving the world-famous Great Ocean Road on the way to my work placement with Barwon Water and seeing a rainbow over the ocean was pretty special.

Is there anything else you’d like to share about your journey or the value of this initiative?

After my work placement at Barwon Water I spent two days at WIOAs Water Conference in Bendigo. I was looked after very well by all the team from WIOA, thanks so much for all that you do for this industry. Having the opportunities to meet and network with industry leaders, experts and peers either at a work placement or at water conferences exposes operators to new ideas, systems, process and technology which they may be able to implement or leverage in their own workplace. Thanks to Water Corporation for their support and encouragement Rachel, Nicky, Alf, Josh, Allan (Bulky), and Leeuwin district treatment team who are the best in WA!

WOMEN IN WATER SPOTLIGHT

Meet Purvi Midwinter

With a PhD in Chemistry and a passion for innovation, Purvi has spent the past seven years building a career in the water industry. Currently serving as Client and Partnerships Manager at Adasa, her focus is on strengthening partnerships within the water industry, elevating Adasa’s presence across Australia, New Zealand, and the Pacific Islands, and driving strategic growth through smart-water technologies. She is deeply committed to supporting customers with evidence-driven solutions, enhancing digital adoption, and fostering collaboration across the sector through active involvement in industry associations.

How long have you been working in the water industry and how did you start (the role and organisation)?

I’ve been in the water industry for around seven years. I first entered the sector at Thermo Fisher Scientific, where I started working with water customers, and later joined Xylem, then Hach, and most recently have moved to Adasa.

Tell us a bit about your career journey?

I grew up in Kenya and completed my early schooling there before moving to the UK to pursue higher studies in Chemistry. I completed a Master’s degree and went on to complete a PhD at the University of Bath. After spending a couple of years in research labs, I decided to broaden my skills by moving into commercial roles, working across a variety of industries from automotive parts and starch to construction materials and sputtering targets for semiconductors.

In 2016, I moved to Australia with my family and began working as a food scientist with companies such as Austchilli and Bundaberg Brewed Drinks. When my husband took up a role at the University of Queensland, we relocated to Brisbane, where I shifted into business development. I began at ALS, then Thermo Fisher Scientific, which is where I was first introduced to the water sector and I haven’t looked back since.

I’ve now built my career around water, holding roles at Xylem, Hach, and most recently at Adasa as Client and Partnerships Manager. My work is centred on building strong customer

relationships, developing strategies, and helping the water industry make faster, more confident decisions through reliable technology and meaningful insights. Alongside this, I remain actively involved with the Australian Water Association, WaterAid, and the Water Industry Operators Association, communities that reinforce the importance of connection and shared purpose in our sector.

I was also recently selected as a scholarship recipient for the Water Leadership Program through the International Water Centre an opportunity I’m incredibly grateful for. I’m looking forward to learning, growing, and bringing a more structured and intentional approach to my leadership so I can better support the industry and its people to thrive.

What ties my journey together is a constant curiosity and willingness to adapt whether that was moving from the lab into commercial roles, shifting across industries and countries, or embracing new challenges that stretched my skills. At every step I’ve sought opportunities to learn, connect people, and create value, and that’s what continues to motivate me in the water sector today.

In your experience, what are some of the most pressing water quality challenges or issues facing the region or industry you work in, and how have you addressed them in your role?

One of the biggest challenges we face in the region is ensuring consistent water quality in the face of ageing infrastructure, skills shortages, and tighter regulatory

demands. Many utilities are also under pressure to do more with less balancing budgets while maintaining compliance and community trust.

In my role at Adasa, I work with the water industry across Australia, New Zealand, and the Pacific Islands to support operational efficiency and faster, more informed decisionmaking. My focus is on reducing wasted time, avoiding unnecessary costs, and helping utilities move from reactive responses to proactive, data-driven approaches. By improving instrument reliability and strengthening visibility of network conditions, I help operators make confident decisions when they matter most. I also build strong partnerships and contribute to industry progress through my involvement with AWA, WaterAid, and WIOA- supporting a more connected, capable, and resilient water sector.

Any advice for young operators in the industry facing similar challenges?

My advice to young operators is to stay curious and keep learning - the industry is changing quickly, and your willingness to ask questions and seek out knowledge will set you apart. Don’t hesitate to lean on experienced colleagues; when I first moved into the water sector, I found so much value in asking questions and listening to those who had been on the tools for years.

I’d also say take pride in the role you play - operators are on the frontline of protecting public health and the environment, and that responsibility is both important and meaningful.

For me, getting involved in industry networks like WIOA, WaterAid, and AWA not only expanded my knowledge but also gave me a strong sense of belonging. I’d encourage young operators to do the same - building relationships across the industry will give you both confidence and community as you grow in your career.

How do you stay up-to-date with the latest regulations and guidelines related to water quality reporting and compliance?

I stay up to date by staying close to both the industry and our customers. I regularly attend industry events and conferences through groups like the Australian Water Association and WIOA, which provide great forums to hear how regulations are being applied in practice. I also make a habit of reading regulator media releases and sector updates on platforms like LinkedIn - it’s part of my daily routine.

In my role at Adasa, staying current is essential because we support the water industry with accurate, real-time data and reliable instrumentation that operators depend on every day. By combining formal regulatory and industry updates with insights gathered directly from the field, I ensure our solutions align with compliance needs, operational

priorities, and the realities of on-site decision-making.

This helps utilities feel confident in their obligations while enabling faster, proactive actions that reduce risk and avoid unnecessary costs.

What’s your Favorite part about working in the Australian Water Industry?

My favourite part of working in the Australian water industry is the sense of community. It’s a sector where people genuinely care about the work they do and about supporting each other whether that’s operators on the frontline, contractors, or those of us in service and strategy roles.

I also love the diversity of challenges - no two utilities or regions are the same. One week I might be talking with a small regional council, the next with a large metropolitan utility, and each conversation teaches me something new.

Most of all, I value the purpose behind it. Water is essential to life and being part of an industry that safeguards public health and the environment gives real meaning to the work.

Any advice for young operators entering the water industry?

My advice for young operators is to come in with curiosity and a willingness to learn. The water industry is constantly evolving, and the more you ask questions and seek out knowledge, the more confident and capable you’ll become.

Don’t underestimate the value of industry networks groups like WIOA and AWA are fantastic for meeting peers, sharing experiences, and realising you’re part of a much bigger community. When I first entered the industry, being involved in these networks gave me both knowledge and a sense of belonging.

And finally, take pride in the role you play. Operators are on the frontline of protecting communities and the environment. It’s meaningful work, and your contribution really does make a difference every single day.

Join Women in Water Operations (WiWO) today

Women in Water Operations (WiWO) is a national group launched in 2025 to connect and support women and their allies across the water sector.

Its mission is to reduce barriers for women in operational roles, celebrate their contributions, and make water operations a visible and attractive career path. Originating from local organisational groups, WiWO will be providing resources, mentoring, and learning opportunities to help attract and retain talent in 2026.

This group is open to anyone in the water industry or supporting sectors, the group fosters collaboration, inclusivity, and professional growth.

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2025 Victorian Young Operator of the Year: Dalkeith Mccallum-

Hanley

Earlier this year, Dalkeith was awarded the 2025 Victorian Young Operator of the Year Award and he also participated in WIOA’s Network Operator Development Program (NODP). His journey in the Australian water industry is one of chance, dedication, and passion.

Dalkeith is a Network Operator at Barwon Water, working with the Regional Operations team across the wider Geelong region’s catchments - from Lorne and Anglesea on the southern coast to Meredith and Ballan in the north. Remarkably, 100% of Geelong’s surface water passes through his area of responsibility.

Earlier this year, Dalkeith was honoured at the WIOA Conference in Bendigo with the Young Operator of the Year Award, sponsored by the Institute of Water Administration (Victoria). The award recognises initiative, performance, and attention to detail among emerging professionals. Dalkeith recalls being surprised by the nomination, which his team leader kept secret until the conference itself.

Winning the award has motivated him to step up, share knowledge, and contribute to shaping both his team and the wider sector. “The strength of our industry depends on the people within it, and the opportunities we create for growth and collaboration,” he reflects.

Dalkeith’s entry into the water industry was unexpected. After working in timber, he applied for a traineeship in network operations—without knowing what the role entailed. Initially unsuccessful, he later received a call offering the position. “At the time, I thought water just came out of the tap,” he laughs.

Join NODP in 2026

Three and a half years on, he’s mastered the intricacies of dams, channels, borefields, distribution, and disinfection, becoming the go-to source of technical knowledge among colleagues.

As part of his award, Dalkeith will join a study tour of New Zealand’s water infrastructure, an opportunity he hopes to use to bring back valuable insights for his team. He credits the WIOA Network Operator Development Program as another key influence, providing exposure to leadership, strategic thinking, and best practices. Through workshops, site visits, and peer connections, he gained confidence and built a network that continues to support problem-solving across organisations.

Looking ahead, Dalkeith is committed to sustainability, operational improvement, and mentoring new entrants to the field. His advice is simple but powerful: never stop learning— knowledge can come from anyone, whether seasoned operators or new starters. And when teaching, explain it simply: “If you can’t explain it clearly enough for a child to understand, you don’t understand it well enough yourself.”

Dalkeith’s story is a reminder that investing in people is how we shape the future of water in Australia.

The Network Operator Development Program (NODP), aims to identify, mentor, and develop future leaders in Victorian water network operations. Graduates gain tools to implement best practices, increase productivity, and foster a professional culture, ultimately improving customer focus in their network activities.

2026 WIOA VIC Conference Awards

Recognising Excellence in Victoria’s Water Industry

Celebrate the outstanding operators, innovators and rising stars who keep Victoria’s water services running at their best.

AWARD CATEGORIES:

• Operator of the Year – Honouring exceptional skill and dedication.

• New Operator of the Year – Showcasing the next generation of industry leaders.

• Network Operator of the Year – Celebrating excellence in network operations.

• Best Operator Paper & Best Poster – Rewarding insightful technical contributions.

• IXOM Best Tasting Tap Water in Victoria – Highlighting water quality champions.

NOMINATE TODAY AND BE PART OF VICTORIA’S PREMIER WATER INDUSTRY AWARDS!

Scan the QR code to learn more and nominate!

Stay Connected with WIOA on LinkedIn

Follow WIOA on LinkedIn to keep up with the latest news, events, and opportunities across the water industry.

From conference highlights and award announcements to training updates and industry insights, our page is the hub for professionals passionate about water operations.

Join the conversation, celebrate achievements, and connect with peers who are shaping the future of the industry.

Acuario shut down in July 2026

WIOA regularly reviews membership offerings to ensure they deliver the greatest benefit. After consulting members in 2024, feedback showed reduced interest in the Water Industry Operator Registration Scheme and Acuario, with 90% of users choosing not to continue.

As these voluntary systems are not mandated and operational costs outweigh benefits, WIOA has decided to end both services. Subscriptions will be supported during the transition, with the final closure on 1 July 2026. For enquiries, please contact info@wioa.org.au

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