THE WINE MERCHANT. An independent magazine for independent retailers
Issue 117, September 2022
Dog of the month: Sydney Brixham Wine Loft, Devon
Camberwell, here we come Peckham Cellars is expanding See page 5
Old problems return for new Winebuyers team Online marketplace faces furious reviews from disappointed customers and a claims of non-payment from suppliers
W
inebuyers, the online
report ongoing problems with the London-
marketplace, is facing an angry
based business.
backlash from merchants
One said: “I’m owed just over £3,500 and
who say they are not getting paid on time
that’s for stuff we’ve sent out over the last
and from customers who say they are not
three weeks. It’s all been dispatched, and
receiving the wine they ordered.
customers have had their wine.
The site works with a number of
“It’s just been a nightmare. They don’t
“I’ve asked them to hold my wines off the site because I don’t want customers to be disappointed in me. The end consumer knows who the wine is being sent by.” Another merchant told us: “I have had problems with them paying me. I’m in my third or fourth month working with them
independent merchants, some of whom
answer their phones, they don’t answer
and the first order that went through I had
have contacted The Wine Merchant to
their email, or text.
to chase them for my payment.