Marina Industry April 2026

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EDITOR’S COMMENT

As we report on page 22, the global marina industry will be charting a new course towards the East when the ICOMIA World Marinas Conference (IWMC) is hosted by Shanghai, China, from 30 March to 2 April, next year.

The IWMC has been the premier global forum for marina development since I attended its launch during Metstrade at Amsterdam Rai in 1993. Over the years, the Conference has visited renowned waterfront cities such as Genoa, Fort Lauderdale, Sydney, Singapore, Dubai and the Algarve, continually shaping the industry’s vision for long-term success and encouraging its sustainable growth.

By moving from the historic waterways of Venice to the dynamic Huangpu River in Shanghai, the 2027 edition of the Conference will serve as a vital bridge between East and West, offering unparalleled access to one of the world’s most vibrant and fast-growing markets for marina and waterfront infrastructure development. Shanghai’s strategic location at the crossroads of global trade, combined with its rapid waterfront transformation and world-class port facilities, uniquely positions the city as an ideal meeting point for industry leaders from both hemispheres. This setting not only facilitates cross-cultural exchange and collaboration, but also enables innovative partnerships that drive the future of the marina

sector worldwide.

Shanghai itself stands as a living testament to the Conference’s theme of the strategic development of waterfronts to create vibrant hubs for community, social and economic activities. The city boasts a diverse waterfront ecosystem, blending industrial heritage, tourism, public spaces and recreational boating. With world-class port infrastructure and its strategic location at the heart of the Yangtze River Delta, Shanghai provides the world a direct gateway to Asia’s most promising marina markets.

Delegates will witness first-hand how green practices are shaping the future of marinas and experience a thriving consumer market driven by yacht tourism, water sports and the evolution of a sophisticated coastal lifestyle.

The Conference will highlight the vast opportunities that doubtless exist in China and the broader Asia region. Delegates will hear from experts in various marina-related subjects and industry leaders about the latest market trends and research. The Conference programme will include expert presentations and panel discussions on a wide range of topics, such as marina development, waterfront planning, feasibility studies, design and construction.

Front cover: With a range of high-end, top-quality services, combining amenities, technical services, a concierge service and festive and sports events, Port Vauban is committed to providing visitors with a unique experience (see page 16).

Heavy lift hoist for Middle East

The Superyacht Service Centre (SYSC) in Ajman has entering its final stages of operational readiness, with key infrastructure and service capabilities coming online as planned. Purpose-built to meet the Middle East’s growing superyacht maintenance and refit demands, SYSC builds on Gulf Craft Group’s four decades of proven expertise, marking a strategic expansion into

a dedicated, world-class facility that reinforces the UAE’s position as a leading hub for servicing superyachts.

The certification of SYSC’s Cimolai 600 ton mobile boat hoist

confirms the facility’s readiness to undertake heavy lift operations. This capability enables the efficient handling of yachts up to 60 metres, supported by an additional 75 ton lift dedicated to smaller leisure craft and day-to-day service requirements.

The facility features deep-water berthing at a depth of six metres and a service quay designed to accommodate up to eight yachts and boats simultaneously. Onshore, SYSC is supported by a fully integrated ecosystem of administrative offices, workshops, and technical support areas, allowing multi-disciplinary teams to deliver refit and maintenance services efficiently within a single location.

Designed to support yachts operating across the Middle East, the Indian Ocean and key transit routes towards the Mediterranean, SYSC represents a significant step forward in strengthening the region’s marine infrastructure while supporting the continued growth of the global yachting sector.

Acquisition of Caen Hill Marina completed

Aquavista has announced the expansion of its inland marina portfolio with the acquisition of the thriving 250-berth Caen Hill Marina near Devises, Wiltshire, in the SouthWest of England.

Speaking about the announcement, Aquavista CEO Steve de Polo said: “We are delighted to announce the acquisition of Caen Hill Marina, a marina in an excellent location near Devizes on the Kennet & Avon Canal. It complements our existing network of 32 marinas, with its nearest Aquavista neighbours being Bath and Portavon marinas.

“We pride ourselves on investing in our marinas and waterside teams, ensuring that our customers’ lives by the water are made easy and enjoyable. I look forward to working with the team and moorers at Caen Hill to further improve their marina experience as we welcome them into the Aquavista network.”

The company is focused on giving customers more freedom through choice of marinas,

mooring types and opportunities to explore the country’s canal network. With the addition of

marinas.

Further development of eco-luxury marina

IGY Marinas and Marina Bahia Golfito, an eco-luxury yachting destination, has extended its strategic agreement to further develop and promote Marina Bahia Golfo Dulce, Costa Rica, as a flagship destination for superyachts from around the world.

Built on a shared vision of sustainability, world-class service, and unparalleled marine hospitality, the extended agreement strengthens the long-term collaboration between IGY and Marina Bahia Golfito as they continue bringing luxury yachting experiences and transformative eco-luxurious adventures to the

breathtaking Golfo Dulce region of Costa Rica. Marina Bahia Golfito lies in one of the most biodiverse and ecologically protected areas on the planet, offering superyacht guests access to lush rainforests, spectacular beaches, and immersive wildlife encounters while maintaining a deep commitment to environmental stewardship.

In recent years, Costa Rica has emerged as one of the most compelling new charter frontiers in the Americas. With growing demand for expedition-style itineraries, eco-conscious travel, and off-the-beaten-path cruising grounds, the country’s Pacific coast

— and particularly the Golfo Dulce region — is increasingly recognized as a viable and strategic superyacht and charter destination. Marina Bahia Golfito plays a central role in this evolution, providing the infrastructure, service standards, and environmental stewardship required to support sustained charter growth in the region.

“The extension of our partnership with Marina Bahia Golfito reflects our commitment to delivering exceptional destinations for captains, owners, and crew alike,” said CEO of IGY Marinas, Steven English. “Costa Rica’s ‘Pura Vida’ spirit and this marina’s unique eco-

Fuel-saving offer for boaters

MDL Marinas has announced a fuel-saving boost for boaters this Spring, giving Otium members 10 pence off every litre of fuel at MDL fuel stations throughout April.

The promotion coincides with the start of the boating season and the Easter period, when many boaters return to the water after Winter.

The offer will be available across MDL’s network of 12 fuel stations, with more than 36,000 Otium members set to benefit. Members will also continue to earn Otium loyalty points on fuel purchases during the promotion.

Otium is MDL Marinas’ loyalty programme, designed to reward those who spend more time on

the water. Members collect points across MDL locations, which can be redeemed on future purchases,

luxury experience resonate deeply with our global clientele. We are excited to build on this momentum and bring even more visitors to this stunning and sustainably managed corner of the world.”

The expansion also supports continued enhancements to marina infrastructure and services, including a natural pool, fitness centre, and crew showers, further elevating destination concierge support and sustainable development initiatives that strengthen Marina Bahia Golfito’s standing as one of the Pacific’s most desirable and environmentally-responsible superyacht ports.

including fuel, berthing and other services.

“The start of the boating season and Easter are always exciting times as more people head back out on the water,” says Daniel Horsley, Operations Director, MDL Marinas. By offering 10 pence off every litre of fuel this April, we hope it helps our members get out and make the most of the season ahead.

“At MDL we do all we can to help our customers enjoy more time on the water, and this offer is just one way we can support them.”

Dart Marina Group joins Premier

The Dart Marina Group is a well-established and highly regarded business, known for its strong customer relationships, highquality facilities and experienced team. Now part of Premier Marinas, the business will continue to operate as usual, with a focus on maintaining the standards and character that customers value. For Premier customers, the addition of Dart Marina further strengthens its South Coast network, creating flexibility and choice when cruising across a broader portfolio of locations.

Pete Bradshaw, Chief Executive of Premier Marinas, said: “The Dart Marina Group is an already successful and highly respected collection of businesses, with a fantastic team and a strong identity of its own. Our intention is not to change what makes it special, but to support and build on it for the long term.

“We are particularly pleased to be welcoming the Dart Marina Group team into the wider Premier Marinas group and we look forward to working together to continue delivering the high standards customers expect.”

This acquisition, together with Premier’s existing Noss on Dart Marina, also brings together two

Dartmouth sites once associated with the historic Philip & Son shipyard, reflecting a shared maritime heritage on the River Dart. The immediate priority will be continuity for customers, and stake-holders, while identifying opportunities over time to enhance the overall experience through investment and shared expertise.

Pete Bradshaw added, “We would like to recognise the significant contribution made by the previous owner, Richard Seton, and his team in building Dart Marina into the successful business it is today. Their work has created a strong foundation and we are committed to respecting that as we look to the future”.

MDL Marinas boosts leadership team

Daniel Chown has joined MDL Marinas as Financial Director and Sophie Kirkpatrick as Head of Sales and Marketing, strengthening the company’s senior leadership team as the business enters a major new phase of investment and growth. The appointments come as MDL launches a multi-millionpound 2026/27 growth strategy designed to reinforce its position as the UK’s leading marina group. With major capital projects planned across the portfolio, the business is investing in both its infrastructure and its leadership capability to support long-term development.

Daniel Chown joined MDL late last year as Finance Director, bringing 19 years of senior finance experience across multiple sectors. In his role, Daniel is responsible for financial strategy, forecasting, governance and

operational efficiency, ensuring robust financial oversight as MDL delivers its ambitious investment plans.

Sophie Kirkpatrick joins MDL as Head of Sales and Marketing, bringing senior leadership experience across the leisure, tourism and hospitality sectors. She will lead the sales and

marketing strategy, focusing on long-term brand building, customer acquisition, retention and loyalty, product development and revenue growth across MDL’s marinas, holiday parks and gym brands.

The new financial year marks the start of a substantial investment programme, with the first phase of capital projects planned at five key marinas. The programme includes four new waterfront restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments and improved parking across several locations.

Across the wider portfolio of 19 marinas, MDL will continue its pontoon renewal programme and roll out the Meter MACS system to improve electricity supply for berth-holders. At Ocean Village Marina, the company will maintain its focus on premium superyacht berthing. It will also launch its Leadership Academy and Career

Pathway programme to support colleague development. Alongside these initiatives, MDL is working with one of the UK’s leading branding agencies to refresh the brand, placing greater emphasis on its heritage, prime locations and strong customer community.

ICMS team grows in Ireland and UK

Five new colleagues were recently appointed to Inland and Coastal Marina Systems as it continues to grow its teams in Banagher, Ireland and Southampton, UK. Anne-Marie Atherton has joined the company’s Banagher headquarters as Project Engineer, alongside Maintenance Engineer Niall Lynch and student engineer Padraig Kelly, as well as Jamie Twamley, who takes up the role of Environmental Sustainability Engineer. In the UK, Smitesh Hankare has joined the Hamble office as Engineering Project Manager. Anne-Marie brings a natural curiosity for engineering and design. “I’ve always had a keen interest in engineering, figuring out how and why something works the way it does,” she said. “I’m always looking for a more efficient way of designing a product or completing a task.”

Since joining ICMS, she has been getting to grips with pontoon design. She commented, “I really enjoy seeing my work come to life.

It’s very rewarding. The biggest learning curve has been getting to know the terminology and particular way the parts need to be designed in order to create such a successful product”.

Jamie Twamley has a degree in Environmental Science and Climate Change. “I have a strong interest in environmental protection and sustainability,” he said. “When I saw the work Inland and Coastal was doing, particularly on Living Seawalls, it really stood out. It’s a practical way of improving biodiversity while still delivering effective marina systems.”

Niall Lynch brings a varied background to ICMS, having worked for around ten years in construction and engineering roles including Draughtsman, Site Engineer and Health & Safety Officer, as well as experience in retail and with the HSE. He explained, “I needed a new challenge and a job that was busy

and challenging most of the time – it has certainly proven to be that so far”.

Padraig Kelly was previously employed by Banagher Precast Concrete, where he developed his interest in civil engineering while working in the concrete laboratory on projects, including Silvertown Tunnel in London and Everton Stadium. “Inland and Coastal was my first choice when deciding where to do my placement and I don’t regret it,” he said. “I still can’t get over how welcoming the staff were and how easy it was to settle in. I really feel my design skills have improved since joining and I’m looking forward to the rest of my time here.”

Smitesh Hankare previously worked with ICMS during the Living Seawalls installation at Shoreham Port, where he was managing the Southwick Reef project. “My interest in marine project management really developed during my time at

the port,” he agreed. “Given my experience across piling works, marina construction and managing multiple stake-holders, this move felt like a very natural and wellaligned choice for me. Managing Fishersgate Marina and Berth Zero at the same time, and bringing both back on track, is something I’m particularly proud of. I enjoy the challenge of handling complex situations and effectively identifying and mitigating risks.”

Commenting on the new appointments, ICMS Managing Director, Ollie Shortall, stated: “It’s great to welcome Anne-Marie, Niall, Padraig, Jamie and Smitesh to the business. They each bring different strengths and experience, and that’s important as our projects continue to grow in scale and complexity across Ireland and the UK. We’re delighted to have them on board and look forward to seeing their contribution to projects across our marina and coastal portfolio”.

ACI reopens four seasonal marinas

Four of ACI’s seasonal marinas were opened on 1 April along the Adriatic coastline in Croatia and will remain in operation until 31 October. These are Piškera, Žut, Palmižana and Rab. The sites are located along sailing routes across the Kornati archipelago, the Pakleni Islands and the Northern Adriatic. All four marinas offer food and basic retail options, with nearby fuel stations. Other services may include maintenance and repair, lifting equipment and laundry facilities.

ACI said the reopening ensures “timely preparation and full provision of all key services,” as the season begins. At the same time, improvement works continue at selected marinas. Pontoons C and D in Palmižana and pontoon D in Milna are temporarily out of use.

Hamble Point Marina

MDL Marinas has announced that Elite Yacht Covers has signed a new fiveyear lease at Hamble Point Marina. The move marks a significant expansion for the yacht canvas company as it establishes a dedicated South Coast base within one of the UK’s most active and influential marine centres.

Elite Yacht Covers will occupy a 618 sq ft unit at the marina, sharing the new office space with White Dot Sailing. This strategic relocation strengthens Elite Yacht Covers’ presence across the UK and enhances access to a broad and diverse customer base.

Situated at the mouth of the River Hamble, Hamble Point Marina is renowned for its concentration of marine expertise, providing an ideal environment for businesses looking to reach a vibrant sailing community and commercial client base.

The launch of the first-ever Industrial Maritime Strategy has been welcomed by the European Boating Industry (EBI) as a landmark initiative by the EU Commission to strengthen Europe’s maritime industries, support innovation and sustainability, and reinforce the competitiveness of Europe’s recreational boat and yacht sector from builders to propulsion and equipment manufacturers and the refit sector.

The strategy highlights the strategic importance of maritime manufacturing and confirms Europe’s strong position in technologically advanced maritime manufacturing segments, highlighting recreational craft and yachts, clean propulsion and refit where European industry holds global leadership.

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Future Mind x D-Marin: transforming the marina industry

Apartnership between D-Marin, which operates a selection of premium marinas across the Mediterranean and Gulf regions, and Future Mind, a Solita company, has set a new standard of digitisation in the marina sector. D-Marin’s digital ecosystem created by Future Mind is enhancing the way yacht-owners and sailing enthusiasts experience D-Marin’s premium services – from customer experience analytics and the deployment of mobile apps to a marina management platform and innovative IoT-based solutions.

D-Marin, with a rapidly expanding portfolio of marinas, saw an opportunity to unify operations and elevate the guest experience by utilising innovative technology. To sustain the company’s dynamic growth and maintain the highest quality of service, D-Marin decided to implement a digital transformation across its operations in partnership with Future Mind, a technology expert in designing and implementing advanced digital systems.

Data-based transformation

The collaboration began with an analysis of the overall experience at a D-Marin marina from the perspective of both customers and employees and assessed all communication channels. This identified customer experience opportunities, including simplifying the booking process, providing clearer information on availability and pricing, and aligning online communication.

Building on this research, a customer journey map was created, along with change recommendations and a proof of concept for a digital booking platform.

The marina’s first MVP booking system was enthusiastically embraced by customers, with 20% of all orders completed entirely through the digital platform.

Tomasz Wozniak, CEO at Future Mind, commented: “The cooperation with D-Marin, which began over five years ago, fits perfectly with our plans for overseas expansion and confirms the comprehensive nature of the offer that Future Mind proposes to organisations in need of full digital

transformation.

The digital products we are supplying to D-Marin are also an example of how experience gained in the retail industry, among others, translates to completely different sectors of the economy.

For us, it also proves that we are well-positioned in the pan-European IT services ecosystem and can freely operate in any country, fitting in with the value propositions of Solita, with which we merged in December, 2023”.

The D-Marin app is connected to Smart Sensors.

Based on the developed action plan, Future Mind implemented a comprehensive digital ecosystem for D-Marin. A key component of the system is an integrated marina management platform, providing realtime operational control.

This has enabled the launch of customer-facing solutions, including a web platform and mobile app (for Android and iOS). These tools offer features such as electronic berth reservations, online check-in, access to documents and order history, stay management, and the ability to use marina infrastructure – such as energy and water – through integration

with smart pedestals.

A tool for marina teams was also designed to streamline operational and maintenance tasks, enable rapid incident response and facilitate communication with IoT sensors. By integrating Sense4Boat technologies, the system provides continuous monitoring of vessel conditions. The sensors track temperature, smoke, battery status, bilge water levels and alert yacht-owners to potential hazards while allowing marina staff to

respond promptly.

Matthias Gehring, Chief Digital Officer at D-Marin, said: “We’re proud to be setting new standards through our investment in technology and IT infrastructure to enrich the customer journey with innovative solutions. It has empowered us with new capabilities to transform how we engage with customers and enabled us to maximise the full potential of our marinas”.

Potential for the future

Both parties view the project as a strategic relationship. Future Mind goes beyond technology development, offering advisory support and assisting D-Marin in planning further expansion and new product initiatives.

Tomasz Wozniak concluded, “From the beginning, we knew that this project went beyond a classic technology implementation. Together with

the D-Marin team, we have built something that really changes the way the entire industry operates – from customer experience to internal operations and growth strategy. It’s a collaborative model in which technology serves a specific business purpose and delivers tangible results”.

Future Mind

hello@futuremind.com www.solita.fi

The future direction of black and grey water

As environmental expectations rise and boating demographics evolve, the future of marine black and grey water pump-out systems is being shaped by two powerful forces: the need to protect fragile aquatic ecosystems and the desire to make waste-management effortless for boat-owners. Across both inland waterways and coastal marinas, the next decade will see pump-out infrastructure become more accessible, more automated and more integrated into the wider sustainability strategies of harbours and navigation authorities.

Environmental drivers

Stricter regulations on sewage discharge, already well-established on inland waterways and increasingly enforced in coastal regions, are accelerating investment in modern

pump-out facilities. Several trends are converging:

l Zero-discharge expectations are becoming the norm, not the exception.

l Grey water, once overlooked, is now recognised as a significant contributor to nutrient loading and chemical contamination.

l Marinas are under pressure to demonstrate environmental stewardship as part of Green Blue, Clean Marina and similar certification schemes.

This regulatory landscape is pushing pump-out systems from ‘nice to have’ to ‘core infrastructure’, especially in busy cruising grounds and environmentally-sensitive estuaries.

User-friendly access

Inland waterways have long been the testing ground for pump-out innovation. In many cases, heavily

influenced and assisted by the development of LeeSan systems and equipment. The future here is defined by wider network coverage.

Authorities are working to reduce ‘pump - out deserts’ by installing more stations at strategic intervals. Expect to see:

l More self-service 24/7 units.

l Mobile pump-out boats/trailers supplementing fixed stations during peak seasons or at events such as boat shows or rallies.

Smart monitoring

Internet of Things (IoT) enabled systems are emerging, offering:

l Remote monitoring of tank levels and system health.

l Automatic alerts to operators when maintenance is required.

l Usage data that helps authorities plan future installations. This reduces downtime and improves

Centre: Karl Sutcliffe, Technical Director, LeeSan Marine Sanitation, demonstrating a new installation to staff at an MDL marina in Hythe, Hampshire.

reliability, two of the biggest frustrations for boaters today.

Simplified payment and access

Cash-based or token-based systems are giving way to:

l Contactless payment

l App-based access

l Subscription or membership models for frequent users

Convenience is becoming a design priority. Coastal Marinas are scaling up for larger vessels and higher traffic. They also face different challenges such as larger boats, higher seasonal peaks and more complex plumbing requirements. The future direction includes

high - capacity, high - flow systems. To serve yachts and motor cruisers with substantial holding tanks, marinas are adopting:

l High-flow pump-out pedestals on pontoons.

l Centralised vacuum systems with multiple connection points.

l Dedicated pump-out berths for rapid turnaround.

l Integration with Fuel and Service Docks.

Marinas increasingly view pump - out as part of a seamless service experience. Coastal marinas are discovering that strong environmental credentials attract boaters. Pump - out facilities are becoming part of the marina’s identity, not just its infrastructure.

Grey water: the next frontier

While black water management is now widely accepted, grey water is moving into the spotlight. Future developments include:

l Grey water-only pump-out points for boats with separate tanks.

l Onboard grey water treatment units becoming more common.

l Grey water filtration systems. As awareness grows, marinas will need to expand their systems to accommodate both waste streams. The next generation of pump - out systems may well be defined by new developments in specific areas: automation (self- cleaning hoses, automatic shut- off to prevent spills and touch - screen or app - controlled operation); standardisation (universal hose fittings – already standardised in many instances with the LeeSan ISO probe and pump-out deck fitting system, consistent signage and instructions, and harmonised regulations across regions); and integration with marina management systems (pump - out usage data will feed into environmental reporting, maintenance scheduling and customer service analytics to create a more efficient, predictable and user- friendly experience.

Ultimately, the success of any pump - out strategy depends on user behaviour.

The future direction is clear: make pump - out easy; make it available everywhere; make it quick and

clean; make it affordable or include in mooring fees; and indirectly charge for its use.

When convenience aligns with environmental responsibility, compliance becomes the natural choice.

A cleaner, smarter future

The evolution of marine pump - out

systems reflects a broader shift in boating culture. Environmental protection is no longer a niche concern, it has become central to the future of the industry. As inland waterways and coastal marinas continue to modernise, boatowners will benefit from cleaner waters, more reliable services

and a smoother, more enjoyable cruising experience.

The direction of travel is unmistakable: smarter systems, wider coverage and a shared commitment to safeguarding the waterways we all depend on.

Lee Sanitation Ltd sales@leesan.com www.leesan.com

NATCHEZ ON THE WATERFRONT

Putting the WOW into marina operations

By Dan Natchez, CMP*

In our last column we went through how to go about putting the WOW into marina design, but that is only half of the equation for getting to the WOW. The other half involves putting the WOW into your marina’s operations! While we

believe both are necessary and need to be integrated for achieving the WOW, many have asked me if I had to pick one, which would I pick? I would have to suggest that operations has the edge over design.

While the one word to best

describe the WOW in design was functionality – the one word for operations would have to be hospitality.

Yes, most marinas are in the hospitality industry, even if most definitions of this industry don’t specifically mention marinas! They

do, however, mention things like recreational activities, tourism and having a dependence on discretionary spending, free time and the interest of customers. The shoe fits, so how do we wear it? Two fundamentals for succeeding in hospitality involve providing

There’s always a warm welcome at the family-operated marina in Ryland’s Cove Boatyard on Cape Cod, Massachusetts.

exceptional customer service and an exceptional customer experience, and you can’t have the latter without the former. In broad terms, customer service would be all the things you do to take care of your customer, while customer experience would be how all you do and offer is viewed by your customers. To get the WOW, you want your customers to feel welcomed, appreciated and

satisfied, their needs and wants satiated and exceeded.

Higher expectations

That sounds straightforward, but getting there so often takes a lot more effort than one might imagine. Making it even more challenging is the fact that customers today tend to have higher expectations and are more demanding than they used to be and want to be catered to. They have little tolerance for things going wrong or feeling that they are being ignored, made to wait and, most importantly, not being considered as special.

That means that it is more important than ever that everyone on your team is trained to understand and work with customers in a manner that is pleasant, polite and meaningful. They are on the front lines with customer contact whether it be by internet, phone, radio or even carrier pigeon, to the all-important setting foot on to the property. So, if it’s the first time a customer is setting foot on the property, remember that those first impressions really matter, for once they are set, they are very hard to change.

Yes, each member of your staff can create the most fabulous experience or ruin it with one sentence and this is more than just words – its attitude, appearance, personality and desiring to help create the perfect experience. Is that a tall order… yes. Is it a realistic expectation... yes, if the facility is committed to getting the WOW.

It does not matter if one is a small independent marina or part of a chain, to be super successful a facility needs to focus on delivering the great experience. Whether answering the phone, the radio or internet communications, using an upbeat approach is most meaningful and sets a positive tone for whatever follows. Those who are contacting the facility are mostly looking for information, wanting to initiate an action or are disturbed and are calling to complain. As I’ve mentioned in past articles, Jack Brewer, when making the rounds to the different facilities that made up the Brewer Yacht Yard chain, would take time to randomly answer the phone with his upbeat, cheery, “Hi,

Uniforms from companies such as National Marine Suppliers of Fort Lauderdale, Florida, help to identify the facility’s representatives.

this is Jack, how can we help you?”

For those calling with a problem or complaint, the customer was usually blown away with the fact they were speaking with Jack himself and in 30 seconds the dynamics changed from antagonistic to a calmer and positive approach. Never underestimate the special powers you have as the owner, manager or boss!

For whomever is the first point of contact, in addition to the upbeat approach, one should always be very upfront. No one is going to know everything about everything. If your employee – or you for that matter – don’t know the answer, be honest about it, “I’m sorry I don’t know the answer, but I or someone else will be back to you shortly with the correct information.” Then be sure to follow through to make sure that customer is contacted that day.

Dress to impress

When it comes to attire, we recommend trying to have the whole team wearing at least uniformed and preferably colourful shirts. Dress to impress as it helps identify the facility’s representatives, including, especially, the dockhands. Having the dockhands keep the docks free and clear, ensuring the water spigots are shut off and picking up trash they come upon helps keep the clean and friendly mindset with customers. We also need to understand that many boaters are new to boating or the size of boat they now have. Having dockhands that recognize this and help boaters with docking or leaving a berth in a helpful manner is

always appreciated.

When your employees come into contact with customers, even if just passing by, encourage them to provide a friendly greeting, “Hi, I’m John… is there is anything we can do to help you today?” is always a meaningful action.

While I realise that nametags are not everyone’s cup of tea, they can be another way to invite customer-employee conversation, as customers tend to be more likely to randomly strike up a conversation with your employee if their name is out there to see.

For new and transient customers, have a welcome package for them with information about the facility and what services are provided, where things are located, any special rules they should know, etc. We also suggest that the manager make it a point of trying to meet them on site or at least calling the customer, offering the facility’s greeting and letting them know that you are there to assist them.

Explain pricing

A la cart, all in and hybrid pricing are meaningful but differing approaches. Carefully explaining one’s pricing and eliminating ‘hidden fees’ helps prevent misunderstandings by the customer, and the lingering bad taste that they have been taken advantage of. Simply posting pricing on a website or a page of charges is not enough. Worse still, if a customer questions something, don’t reply by abruptly saying something like, “It was on the website” or price sheet, etc. That sets up an accusatory atmosphere or suggests the customer is stupid, etc.

Taking a different approach, such as “let’s go through this together…” helps to diffuse the issue on a proactive basis.

For transient and/or seasonal customers staying overnight on the boat, consider delivering a local newspaper or dropping off a muffin, fresh fruit or similar treat, which is always a major winner for

making the experience even better.

For transient facilities in particular, providing concierge service is always a winner by anticipating the needs of customers. Providing a local map with sightseeing highlights, restaurants, pharmacy and grocery locations is extremely helpful. Many marinas partner with the

local chamber of commerce and/ or individual restaurants, often including the provision of slight discounts. Providing provisioning can also be meaningful. Yes, the map and provisioning seem to be at odds, but not necessarily so. Many transients are more interested in enjoying the area than grocery shopping. The

concierge service continues setting the tone that the facility is assisting and meeting the needs and desires of its customers. When do most customers tend to use facilities most? Well, that would be on holidays and weekends, usually with family and guests anticipating a fun time on the water. If they arrive and something goes wrong, whether that be a dead battery, faulty wires, etc, having a mechanic on duty can change a looming disastrous customer experience into the facility saving the day –WOW.

Providing an emergency night contact number is simple, easy and is rarely abused, but when there is an issue, knowing that there is assistance in the middle of the night is something that is remembered for decades.

When there is a problem with a boat and it is brought in for service we suggest three things: first, to triage the boat shortly after it comes in to try to diagnose the issue and determine the various parts that could be needed; second, to realistically schedule the

For transient facilities in particular, providing concierge service is always a winner by anticipating the needs of customers.

Providing a local map with sightseeing highlights, restaurants, pharmacy and grocery locations is extremely helpful.

boat for service; and third, to call the customer that day and bring them up-to-date. Explain that your goal is to fix their problem as fast as possible so they can use their boat with as little delay as possible and part of that approach would be to get permission to proceed, including ordering the parts likely to be needed, with the caveat that some might have to be returned with potential restocking fees, but this is being undertaken to speed up the completion of the service and return of the boat for their use. Thereafter, periodically give them a call and update progress. Have them be part of the process of the repair, but never promise what you cannot keep. It also makes a great impression when you return the boat cleaner than when you received it!

Speaking of cleaning, keeping up with, or, better yet, getting ahead of the game with overall cleaning and maintenance of the facility is imperative if you are going to get the WOW. If you build it they will come, but if you then fail to maintain it, they will leave. Weeds taking over the nice landscaping or dead plants everywhere don’t provide that attractive atmosphere for which one was hoping. There’s little value in putting the beautiful granite and tile work in the bathrooms if they are only cleaned once a month. While people tend to like new and shiny renovated spaces, if the choice is between dirty new and

spotless old, the spotless old will usually win.

Next column

Of course, offering activities, amenities and special events can be a big part of boating at, and a big win for, just about any facility, so much so that my next column will delve into that topic. Suffice it to say here and now, that whatever is offered needs to be carried out with the same attention to customer service and customer satisfaction.

Similarly, if your facility involves various lessee/tenant operations, whether providing boat repair services, a bar/restaurant, etc, you need to do all you can to ensure that your tenants are also focused on providing high levels of customer service and satisfaction. Your tenants may be largely independent from you, but your customers, particularly new customers, are not likely to make the distinction between the offensive bartender employed by your tenant and your wonderful marina crew. In a small independent facility, there is often a family-type atmosphere, which can be a significant reason why customers come to that facility. Owners, staff and customers are typically on a first-name basis, with the facility more often than not anticipating and meeting the needs of their customers. These attributes can more than make up for not necessarily having all the bells and whistles of larger facilities.

Regardless of size and ownership, the success for customer loyalty is exceeding expectations. When that is achieved, it translates to commanding higher prices and greater profitability. Some use the slogan to promise little and exceed the expectation. We prefer to promise the true hospitality experience and then continue to bring it to new heights.

*Dan Natchez, CMP, is President of Daniel S. Natchez and Associates Inc, an international environmental waterfront design consulting company specialising in the design of marinas and marina resorts throughout the world. He can be contacted on Tel: +1 914 698 5678, by WhatsApp at +1 914 381 1234, by E-mail: dan.n@dsnainc.com or on his Website: www.dsnainc.com

Port Vauban, France Port Vauban, France

With a capacity of 1,500 berths, modernised infrastructure and the ability to accommodate boats of up to 150 metres, Port Vauban in Antibes on the Côte d’Azur has established itself as one of the Mediterranean’s leading marinas for the international yachting fraternity and those simply intent on enjoying a nautical lifestyle.

Port Vauban combines an outstanding architectural heritage with the most modern amenities. While preserving its rich traditions, the marina integrates the innovations of the 3rd millennium to provide yachtsmen and women with a visit to remember. It benefits from a prime location on the French Riviera between Monaco and St Tropez and is less than 20 minutes from the international airport at Nice, which is the largest in France after those in Paris. This allows it to attract yachtsmen and tourists from all over the world.

Synonymous with international excellence, Port Vauban places customer relations at the heart of all its projects to satisfy the requirements of its visitors whether

they are modest cruising sailors or the owners of the largest superyachts. From their arrival at the port, where they receive a personalised welcome at the quay, to their departure, clients are looked after by dedicated agents, who provide support throughout their stay.

With a range of high-end, top-quality services, combining amenities, technical services, a

concierge service and festive and sports events, Port Vauban is committed to providing visitors with a unique experience.

Port Vauban is now engaged in a vast transformation programme that will consolidate its position as the leading yachting hub in the Mediterranean, The marina’s architectural project is in keeping with its over two millennia of history and sets it up for the third

millennium.

The transformative effect of this project, which aims to combine history and modernity, opens a vast horizon of innovations, transforming Port Vauban into a testing ground for new technologies designed in Sophia Antipolis, one of Europe’s leading technology parks.

Port Vauban

contact@vauban21.com www.leportvauban.com

High stability concrete pontoon

The Marinova heavy concrete pontoon is a high-stability floating structure designed for use as a main marina walkway and berthing platform in semi-sheltered to open water environments. Its substantial mass, low centre of gravity and reinforced concrete construction provide exceptional stability, comfort and durability under operational and environmental loads. Internal buoyancy is provided by high-density Styrofoam.

The Model ISO412-65-85 pontoon is engineered for long-term deployment in marine conditions, with a design focus on structural robustness, minimal movement and low maintenance. The modular configuration allows flexible marina layouts with straight or angled connections, without the need for intermediate gangways. It is designed for an estimated 30+ years of service life.

Other features include stainless steel cleats with a 10 ton rating, integrated service ducts for

electricity and water, and fender connection sleeves cast into the pontoon walls.

The pontoon measures 12.0 metres

Pedestal with built-in light

A new range of pedestals called Riviera Sourcinox from French manufacturer Depagne offers a design that features an innovative polished-mirror finish. Its conception provides a wide choice of dimensions and equipment that can be adapted to customers’ specific requirements.

The Riviera 243 model has a builtin light for safety on the pontoon

or dockside and has four electrical sockets rated at 16 amps and four water taps. It is made from stainless steel with an IP44 protection level.

The pedestal can be supplied in two sizes: 1,200 mm high x 905 mm long x 420 mm wide or 1,316 mm high x 1,300 mm long x 435 mm wide. Depagne contact@depagne.fr www.depagne.fr

long x 4.0 metres wide and can be supplied in heights of 1.2, 1.4 and 1.6 metres. The typical freeboard for the 1.6 metre high unit is approximately

0.85 metres. Marinova contact@marinovafs.nl www.marinovafs.nl

Wednesday, 3rd

Upgraded MB92 Golfe-Juan officially inaugurated

On 29 January MB92 Group officially inaugurated MB92 Golfe-Juan, marking the completion of a major modernisation programme designed to elevate the boatyard’s technical capabilities, environmental performance and overall operational standards.

The inauguration took place in the presence of Kevin Luciano, the Mayor of Vallauris Golfe-Juan, and representatives of the town, partners, clients and MB92 teams,

celebrating the conclusion of several months of intensive works carried out while the site remained fully operational.

Since opening in early 2025, MB92 Golfe-Juan has undergone a structured rehabilitation programme supported by an investment of more than five million Euros. The objective was clear: to modernise the site, ensure full compliance with health, safety and environmental regulations and go beyond first-class

environmental standards.

The works delivered several key upgrades, including the complete resurfacing of the yard’s 8,600 sq m hard standing, the installation of a high-performance water treatment system (UDEP) and the full rehabilitation of all workshops and offices.

These improvements now allow MB92 Golfe-Juan to offer refit, repair and maintenance services at the highest level, reinforcing safety, efficiency and environmental

responsibility across all operations.

Speaking during the inauguration, the Kevin Luciano highlighted the importance of the project for the local economy and praised the collective effort that made the transformation of the site possible.

Philippe Escousse, Site Director of MB92 Golfe-Juan, commented: “This inauguration marks an important milestone for us and reflects a true collective achievement. I would like to thank the entire team for their professionalism, as well as

the dedication and capability of the team. We now look forward to continuing to build strong relationships with local suppliers and contractors, delivering the same level of excellence our clients expect across all MB92 yards”.

Located between Cannes and Antibes, MB92 Golfe-Juan specialises in the refit, maintenance and repair of yachts up to 43 metres. The yard operates a 260 tonne mobile boat hoist and offers a comprehensive range of services, including mechanical and electrical engineering, painting, joinery, interior refits and complex rebuilds.

Combining more than 30 years of local refit expertise with the resources and standards of the MB92 Group, the upgraded yard strengthens the Group’s presence in one of the world’s most renowned cruising destinations.

With this inauguration, MB92 Golfe-Juan enters a new chapter, fully equipped to deliver safe, sustainable and high-quality refit solutions for its clients, while contributing positively to the local maritime ecosystem.

MB92 Golfe-Juan info-golfejuan@MB92.com www.MB92.com

our colleagues in La Ciotat, whose experience and know-how were essential in bringing this project to completion”.

Rob Papworth, CEO of MB92 La Ciotat, added: “In 2025, MB92 GolfeJuan delivered 61 projects on yachts ranging from 12.5 to 41 metres, while the site was undergoing major transformation. This demonstrates

Italian-made retractable storage cabin

Designed and manufactured by Naval Tecnosud Boat Stand, this retractable storage cabin is a high-quality metal structure covered in PVC fabric with a high tensile strength.

The arches are connected to each other via a pantograph system or spacers, depending on the customer’s requirements. They are secured to the ground by wheels (with or without tracks) equipped with an anti-lift bracket system

Sewing machine for yacht sails

The Sailrite Professional Sewing Machine is a versatile, full-sized industrial walking foot sewing machine for sewing through heavy materials and thick assemblies. Suitable for big projects, the Professional was designed for sailmaking, but can also be used for other canvas projects.

This high-quality machine offers smooth sewing and is built to last, with easy handling, powerful feeding and good stitch consistency. This machine is a versatile choice for sailmakers and small sail lofts, as well as DIY sailors of larger sailboats.

The Professional sews a fourpoint zigzag stitch – a standard

in modern sailmaking. This stitch is stronger and less likely to snag than a traditional two-point zigzag. A great time saver, the four-point stitch is also extra wide (up to 10 mm), which allows the machinist to sew fewer rows of stitching without losing strength.

A two-point cam is also included and can be easily utilised for sewing in a traditional two-point zigzag. The machine also sews in a straight stitch for canvas work.

It is supplied with an industrial sewing table that has legs that can be adjusted for height.

Sailrite Enterprises Inc info@sailrite.com www.sailrite.com

and also by tie rods, to ensure stability and safety even in the most extreme conditions.

All hot-dip galvanized tubular arches, pantographs and spacers are longitudinally high-frequency welded to ensure long-lasting durability.

Dimensions can be customised according to customer requirements.

Navaltecnosud Boat Stand Srl navaltecnosudboatstand@ gmail.com www.navaltecnosud.it

Naval Tecno Sud Boat Stand

Naval Tecno Sud Boat Stand specialises in the design, production and supply of equipment for use in boatyards and to store and transport leisure craft in marinas. It offers a high quality range of cradles, boat stands, safety steps, work platforms dry stack storage racks and fixed and mobile booths for painting and other maintenance tasks. Versatile boat trailers, both self-propelled and towable, are also available.

Naval Tecno Sud Boat Stand Srl, Via Damiano Chiesa 53, 70020 Bitritto (BA), Italy. Tel: +39 393 5493586 E-mail: navaltecnosudboatstand@gmail.com

SIBS preparations under way

British Marine has confirmed that preparations for the Southampton International Boat Show (SIBS) are under way, as planning progresses for the 57th edition of the UK’s largest boating and watersports showcase.

Set to welcome over 90,000 visitors, SIBS will return to Mayflower Park, Southampton, from 18–27 September, offering ten days of boats, on-water experiences and marine innovation. The show will once again bring together leading brands, industry professionals and boating enthusiasts from across the UK and beyond.

Most recently, Fairline, one of the UK’s most established manufacturers of luxury motor yachts, has committed to the 2026 show and is planning to bring a fleet of craft to Southampton.

“The Southampton International Boat Show continues to be an important event for Fairline, providing a high-quality environment to engage with customers, partners and the wider industry. As a proud British boatbuilder, we’re delighted to confirm our attendance and look forward to taking part in the 57th edition of the show, where we’ll also be debuting two exciting new models,” announced Oliver Southwell, CoCEO, Fairline.

Fairline joins a growing list of exhibitors already secured for 2026, including Suzuki,

Mark Beeley, Head of Marine & ATV at Suzuki GB PLC, commented: “The Southampton International Boat Show remains the key platform for Suzuki Marine to engage with customers, dealers and boat builder/industry partners. We’re pleased and excited to be part of the 2026 show and look forward to showcasing our latest marine technology, while supporting an event that plays such an important role for the UK boating sector. Our whole team always look forward to the show, it’s such an important date in our calendars”.

This early commitment reflects the continued relevance of SIBS as a key meeting place for the leisure marine industry, supporting product showcasing, commercial engagement and collaboration across the sector.

“The Southampton International Boat Show plays a vital role in bringing the marine industry together,” explained Lesley Robinson, CEO of British Marine. “As we look ahead, our focus is on delivering an event that supports business growth, innovation and engagement across the industry, while continuing to offer a compelling experience for visitors.”

Southampton International Boat Show sales@britishmarine.co.uk www.southamptonboatshow.co.uk

New dates for Dubai

The Dubai International Boat Show has announced the rescheduling of its April edition to 25-29 November, 2026 at Dubai Harbour. The revised dates align with the start of the Middle East’s prime boating season, creating stronger market conditions for launches, sales and international participation.

The edition will also mark the permanent repositioning of the Dubai International Boat Show to November annually, reinforcing Dubai and the UAE’s role as a strategic regional hub for the marine leisure industry.

Dubai International Boat Show david.hurst@dwtc.com www.boatshowdubai.com

Shanghai to host next World Marinas Conference

Following its successful 2025 edition in the historic city of Venice, the prestigious ICOMIA World Marinas Conference (IWMC) has officially announced Shanghai, China, as its host city for the 2027 edition, which will take place from 30 March to 2 April, next year.

This landmark decision marks the first time the conference will be held in mainland China, signalling a pivotal moment for the rapidly-expanding Asian leisure marine economy.

The selection of Shanghai underscores the international community’s strong recognition of China’s market potential and its burgeoning marine sector. The 2027 Conference is poised to inject significant momentum into the Asian marina industry, fostering international collaboration and showcasing the immense opportunities within the region.

ICOMIA World Marinas Conference info@icomia.com www.icomia.org

The global stage for the leisure marine industry

As the future development of marinas is getting more and more important, the Marina & Yard Zone at Metstrade is the place to discover what’s next Experience the latest innovations in dock systems, mooring technology, shore power, safety equipment, and marina management solutions.

Now featuring a larger variety of product categories, the zone is the spot to showcase your latest innovations in leisure marine equipment Don't miss out and secure your spot today

Event boosts local economy

The organiser of Seawork, Europe’s leading commercial marine and workboat exhibition, has revealed that this year’s event from 9-11 June is expected to inject a multi-million-pound sum into the economies of the city of Southampton and the surrounding area.

With 500 exhibitors and around 7,000 professional visitors, Seawork is set to be the largest and most economically significant edition yet. The event is expected to fill virtually every hotel room South of the M27 each night. With the increased exhibitor base for 2026, visiting exhibitors, buyers and delegates are now projected to generate around £2.3 million in accommodation spend across Southampton, Eastleigh, the New Forest and parts of the Isle of Wight.

In addition to this, dining out, drinks and local transport is projected to contribute a further £3 million to local businesses, reflecting the anticipated uplift in exhibitor staff and international delegations on site.

The impact is most visible in and around the exhibition’s waterfront venue in Southampton, where restaurants and bars close to Seawork and in Oxford Street are typically fully booked on show evenings. Local car parks, taxi firms, public transport providers and port services are all in high demand as thousands of industry professionals move between hotels, the show site and evening networking events.

In addition to visitor and delegate spending, Seawork represents

a significant source of income for Hampshire’s supply chain, with organisers and exhibitors together now expected to invest over £2 million in local goods and services. This includes venue hire, quayside infrastructure, marquees, pontoons, AV facilities, marine services, security, cleaning, traffic management, print, marketing

Index to Advertisers

and hospitality. When these direct expenditures are combined with the re-spending of wages and supplier income in the region, the total economic impact of Seawork is estimated to be in the £10 million to £13 million range. Seawork 2026 info@seawork.com www.seawork.com

Please check websites for up-to-date information before booking hotels or confirming travel plans.

Sanctuary Cove International Boat Show

Queensland, Australia 21-24 May, 2026 www.sanctuarycoveboatshow.com. au

Seawork

Southampton, England 10-12 June, 2026 www.seawork.com

Sydney International Boat Show

Sydney, Australia

30 July-2 August, 2026 www.sydneyboatshow.com.au

Grand Pavois

La Rochelle, France 22-27 September, 2026 www.grand-pavois.com

Southampton International Boat Show

Southampton, England 18-27 September, 2026 www.southamptonboatshow.com

Salone Nautico

Genoa, Italy 1-6 October, 2026 www.salonenautico.com

IBEX

Tampa, Florida, USA 6-8 October, 2026 www.ibexshow.com

Salon Nautico

Port Vell, Barcelona, Spain 14-18 October, 2026 www.salonnautico.com

Metstrade

Amsterdam, The Netherlands 17-19 November, 2026 www.metstrade.com

Abu Dhabi International Boat Show

ADNEC Centre, Abu Dhabi 19-22 November, 2026 www.adibs.ae

www.leesan.com

&

Le Bourget Exhibition Centre, France 25-29 November, 2026 www.parisnauticshow.com Daniel S. Natchez and Associates

Paris Nautic Show

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