WhatZCRM for Logistics is a WhatsApp-based CRM solution tailored for lastmile delivery companies, courier providers, and eCommerce fulfillment teams.
100% WhatsApp
All communication happens natively inside WhatsApp — no app downloads for customers
AI-Powered
Smart chatbots handle FAQs, rescheduling, address changes, and refund queries automatically
Scales with You
Built for 100 to 10,000+ daily shipments with centralized dashboards and auditready logs
Real-Time Shipment Notifications
Dispatch, ETA, delays & tracking links sent automatically via WhatsApp
Instant Delivery Support
AI chatbots resolve address changes, refunds & rescheduling instantly
Auto-Routing to Teams
Smart routing based on location, service type, time & agent availability
Visual Workflow Builder
Drag-and-drop automation for any delivery scenario — no coding needed
Order Confirmation & Dispatch
Full order lifecycle from confirmation to delivery in one WhatsApp thread
Digital Proof of Delivery
Agents collect signatures & photos; securely logged & timestamped in CRM
Returns & Reverse Logistics
Customers initiate returns via chat; automated scheduling & status updates
Secure & Compliant
End-to-end encryption, GDPR compliance, audit logs & consent tracking
WhatsApp Business API
Official Meta Partner E-commerce Platforms Shopify · WooCommerce · Amazon Seller Central
CRM Systems
Salesforce · Zoho · HubSpot Cloud Storage Google Sheets · Dropbox · OneDrive
Payment Gateways
Stripe · Razorpay · PayU (COD/Online) Route Optimization Google Maps · Route Optimization Tools
Advertising Platforms
Facebook Ads · Google Ads Lead Forms
Notify customers at every step of the delivery journey automatically
Let AI chatbots resolve delivery FAQs, ETA, and tracking queries
Issue Resolution
Chat-based address changes, time updates, and escalation handling
Track every conversation, file, and update in one dashboard
Easy Return Management
& Drop No Coding Required
Compliance & Scale Ready
Simplify reverse logistics and initiate pickups directly via WhatsApp
Build and deploy logistics workflows with zero technical skills
Encrypted, audit-ready, APIfriendly infrastructure for any size
Improve CSAT scores with seamless, transparent delivery communication
Deliver faster, respond smarter, and centralize all operations through WhatZCRM. Go live in just 2–5 business days.