Caring UK October 2025

Resident publishes memoir in tribute to his late wife

A CARE home resident has paid a loving tribute to his late wife by writing and publishing a book in her memory.

Bill Edwards, 96, moved into the Brockington House Care Community with his wife Jill in July 2024, but Jill died a month later.

Understandably grieving for his wife of 68 years, Bill decided to occupy his mind by writing a memoir of his life and career.

That book, entitled ‘The Life and Times of a Herefordshire Country Boy, has now been published and chronicles his entire life, including growing up on a farm in the country, his career as a chartered accountant, his family, holidaying with Jill and moving to Brockington House.

It also contains photographs, drawings, cartoons and caricatures drawn by Bill’s friend Judy, who is a commercial artist and author.

“I have always talked about writing a book,” said Bill.

“But it was Jill’s death which spurred me to actually do it because it helped to take my mind off losing her, but I also wanted to do something to pay tribute to her as well.

“My greatest fortune in life was to meet Jill, who was a loyal and loving wife, mother and grandmother and I am happy to be able to dedicate this book to her memory.”

Bill, who lived in Stoke Lacy between Hereford and Bromyard, had the official launch of his book at Brockington House with his family (he has two children and three grandchildren) and friends present. He has had 150 copies of the

book printed and they are being sold at Brockington House and several other venues in the local area.

“I am just looking to recoup the printing costs of the book, but I hope people are interested in buying it and reading my story,” Bill added.

“It’s something I am very proud of and which can be passed down through my family so different generations can read it as well.”

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Advertiser’s announcement

Montane Care secures sale of two purpose-built homes for The Priory

MONTANE Care is delighted to confirm the successful completion of the sale of two purpose-built care homes on behalf of the Priory.

The homes; Avondale Care Home in Motherwell and Abbey Court in Lincolnshire, have been acquired by experienced regional operator, Maven Healthcare, following a highly confidential and carefully managed marketing process.

Both Avondale and Abbey Court have long served as important pillars of their local communities.

Purpose-built to provide highquality residential and nursing care, the homes have supported elderly residents with a broad range of needs for many years.

Under the ownership of the Priory, the homes developed reputations for compassionate care, dedicated staff teams, and consistently high compliance standards.

These qualities, combined with strong local trust, made them highly attractive opportunities for the right buyer.

Montane Care was instructed to manage the sale discreetly and effectively.

Through our confidential marketing strategy, we were able to generate multiple expressions of interest and identify the most suitable, well-funded buyer.

This ensured not only that

the homes were successfully transitioned to a new operator, but also that continuity of care and staff welfare remained central to the process.

On the buyer’s side, Montane Finance, led by Scott Murcott, played an instrumental role in securing funding and providing advisory support, ensuring a smooth acquisition process for Maven Healthcare.

Reflecting on the transaction, Rebekah Creswell of the Priory expressed her appreciation for Montane Care’s expertise and guidance:

“Priory is grateful to Montane Care for their support during our ongoing project to divest a number of older people care homes,” she said.

“The team, led by Anthony Rae, presented well as knowledgeable agents in the social care space and have provided valuable and responsive input during the last 12 months.

“Anthony’s connections within the sector and their ability to connect buyer and seller, both initially and during the due diligence and execution phases of transactions, have been particularly impressive.

“We look forward to a continued close working relationship and a successful close to the project in the early part of 2025.”

Maven Healthcare, the new

owners, also shared their enthusiasm for the acquisition:

“We are delighted to have acquired Abbey Court and Avondale Care Homes.

“We can’t thank Scott Murcott of Montane Finance enough for his professional diligence and support during the acquisition process.

“We would certainly work with Montane Care again for any future acquisitions.

“We are very excited to add Abbey Court and Avondale Care Home to our portfolio of homes in England and are looking forward to continuing the excellent level of care delivered on a day-today basis to the residents of the home.”

For Montane Care, this transaction highlights the strength of our national and regional networks, as well as our ability to deliver exceptional outcomes through confidentiality, professionalism, and industry knowledge.

By generating multiple competitive offers within a short timeframe, we ensured strong buyer choice and ultimately selected the operator best positioned to deliver a sustainable future for the homes.

Anthony Rae, director of Montane Care, added: “It was a pleasure to achieve multiple offers in a short period of time by

selecting existing operators with proven funding.

“Montane Care has both expert local knowledge and extensive national coverage, which meant that we were able to secure the right outcome for all parties.

“Demand remains strong, with disappointed buyers actively seeking to acquire similar businesses.

“If you are contemplating selling, or would like to know the value of your business, I would be delighted to have a confidential discussion.”

This sale underlines Montane Care’s growing reputation as a trusted advisor to operators, investors, and groups within the care sector.

Our ability to combine transactional expertise with sector-specific knowledge means we are well-placed to guide clients through the increasingly complex market landscape.

With further projects underway and a pipeline of motivated buyers actively seeking new opportunities, Montane Care looks forward to continuing to play a leading role in shaping successful transactions across the care sector in 2025 and beyond.

If you are contemplating selling or would like to know the Value of your business call Anthony Rae in confidence on 07546 932811.

Medals get pride of place in museum

A WORLD War One hero’s military medals which his widow had kept in a tin box have gone on display at the veterans’ care home where he lived for 30 years, after his family donated them to its museum.

Cavalryman Joseph O’Connor, serving with the 13th Hussars, was wounded by shrapnel and thrown from his horse during a battle in Mesopotamia – now Iraq – in November 1917.

His injuries are thought to have contributed to him suffering from creeping paralysis several years later. He gradually lost muscular function, and eventually became paralysed from the neck downwards.

In 1938, Joseph was moved to Broughton House Veteran Care Village in Salford, and he was cared for there until he passed away in 1968 at the age of 73.

His collection of medals comprises the 1914 Mons Star, a campaign medal which was issued to original members of the British Expeditionary Force, the 1914-19 British War Medal, the 1914-19 Allied Victory Medal and an Indian General Service Medal with an Afghan North West Frontier clasp.

They were kept by his wife Hannah in a tin box for years at home in Hyde, Tameside, and then by their daughter Kathleen.

When Kathleen’s flat was flooded, her daughter Elaine Prince – Joseph’s granddaughter – took the cherished medals to her home, also in Hyde, for safekeeping in a bedside drawer.

Elaine, 76, has had them cleaned, re-ribboned and framed and has now donated them to Broughton House, where they are prominently displayed.

Elaine,who was tearful with emotion at seeing them on display, said: “Broughton House was my beloved Grandad’s home for

many years, and he was so happy here that we felt it was right to donate the medals to the museum. This is where they belong.

“He would certainly approve, and we are extremely proud to see them exhibited.

“Grandad was an adored and revered person, and I have vivid childhood memories of visiting him nearly every week at Broughton House. He was a hero to us, although he didn’t talk about the war.

“Even though he could only move his head due to his condition, he was always jolly. The family was happy that he got to live for many years in such a nice place.

“He used to say that he could see the trees and the flowers and hear the birds singing, and that there were residents worse off than him because they were disfigured or had lost limbs.”

Great-grandmother Elaine, a retired shop assistant who is married to former engineering worker Jimmy Prince, was one of three children born to Kathleen, who is 102.

“Mum is happy that we’ve had the medals spruced up and have donated them to Broughton House,” added Elaine.

“A friend arranged to have them cleaned, re-ribboned and framed, and they look fantastic.”

Broughton House historian and museum curator Owen Hammond, who researched Joseph’s story, said: “We are very proud to have these medals on display. He was a genuine hero of World War One who fought in some ferocious battles and many gallant actions.

“We’re so grateful to Elaine for her immense generosity in donating them. It’s hugely appreciated. This is the oldest collection we have that belonged to a former resident, so it has a lot of significance for Broughton House.

“It’s a really important and valuable addition to our exhibits. alongside those of other heroes of the world wars.”

Broughton House was established in 1916 to care for soldiers and sailors injured during World War One. Since then, it has cared for more than 8,000 veterans.

The museum houses hundreds of military medals along with other artefacts and items including memorial plaques which are known as the Dead Men’s Pennies, 19th century battle swords, model ships, uniforms and other military gear.

In his latest in a series of regular columns, care provider Mike Padgham, who is chair of the Independent Care Group, gives us his personal take on the big issues facing social care.

Time for a national reset? Start with social care

AS POLITICIANS talk once again about “resetting” the country and rebuilding public services, I would urge them to start where the need is most urgent and the impact would be most immediate: with social care.

The truth is, social care isn’t just struggling – it’s broken.

Providers are being pushed to the brink, the workforce is exhausted and underpaid, and families are being left to pick up the pieces with little to no support.

The recent report from the Institute for Public Policy Research laid bare the growing crisis among unpaid carers.

More and more people are having to care for loved ones without pay, often without professional help, respite, or recognition.

We are relying on people’s goodwill because the system can no longer cope.

This isn’t just a funding issue – it’s a national failure of responsibility.

And yet the delays go on. An interim Government report on adult social care isn’t expected until next year – and a full strategy is being kicked as far down the road as July 2028.

That is simply not good enough. By then, even more providers will have gone to the wall. Even more care staff will have left the profession. Even more people will be left without the care they need.

Social care touches every part of society. It’s not just about older people – it’s about disabled adults, people with mental health needs, vulnerable families, and the very fabric of local communities.

If the Government wants to improve lives and, with it, win votes, it must start by

reforming social care.

That is why the Independent Care Group is proud to support the Providers Unite March taking place at the Labour Party Conference at the end of September.

And here, I want to make a heartfelt plea: to every provider across the country – please join us.

This will be a peaceful march, but a powerful one. It’s a chance for us all to stand together and say, clearly and firmly, that social care matters.

That we care deeply about those we support. That we will not stand by while the sector is neglected any longer.

We must show strength of feeling. We must show unity. And we must show politicians of all parties that social care can no longer be pushed aside.

Register now with Providers Unite. Tell your teams. Tell your colleagues. Be there. Because if we want to bring social care to the top of the political agenda, this is how we do it – together.

There may never be a more important time to act. If we are being promised a “reset”, let it begin with a fair, properly funded, and respected social care system. The time for change is now.

Company revolutionises care sector with affordability and innovation

THE care industry stands at a critical juncture.

Facing relentless pressure from soaring energy costs, staffing challenges, and ever-increasing demands for high-quality residential engagement, providers are desperately seeking ways to do more with less. Against this challenging backdrop, a game-changer has arrived.

Touchscreen Company has launched its innovative range of interactive touch screen products specifically into the care market, bringing not just technology, but transformative affordability and unique features.

A lifeline of affordability when it’s needed most

What truly sets Touchscreen Company apart is its staggering price advantage at £2,495 plus VAT

Their interactive touch solutions are priced a remarkable 60-to-75 per cent lower than comparable products from other providers. In concrete terms, this translates to savings of £4,000 to £5,000 per unit for care homes making a purchase.

At a time when every penny counts, especially with crippling energy bills devouring budgets, this level of saving isn’t just significant –it’s potentially revolutionary.

Touchscreen Company will save the care industry tens of thousands of pounds in purchasing costs for their interactive technology and for large organisations even more. Directly freeing up vital funds that can be redirected towards

frontline care, staff retention and initiatives, essential building maintenance, or simply weathering the storm of high operational costs.

Touchscreen Company isn’t just selling screens; they are actively fulfilling a mission to alleviate the immense financial burden on the care sector through accessible technology.

Affordable Price – superior design, unmatched warranty

The value proposition extends far beyond cost.

Touchscreen Company understands the practical realities of care environments:

1.Lighterandmoremanageable

Their products are between 40 per cent and 50 per cent lighter than competitor offerings.

This dramatically eases installation, repositioning,

and handling for staff, reducing physical strain and increasing flexibility in how the technology is deployed within communal areas or individual rooms.

2. Peace of mind guaranteed Demonstrating confidence in their quality and durability, Touchscreen Company backs every product with a comprehensive five-year warranty.

This provides crucial longterm security and reduces the worry of unexpected repair costs.

3. The immersive edge – curved screens

In a genuine industry first for care homes, Touchscreen Company offers curved interactive screens.

This isn’t just an aesthetic choice; the curvature creates a significantly more immersive and engaging experience for residents in both portrait and landscape modes

Whether used for reminiscence therapy, interactive games, virtual tours, or video calls with family, the curved screen draws users in, enhancing focus and enjoyment – a vital factor for cognitive stimulation and well-being.

Unprecedented flexibility –accessible to all

Recognising that upfront capital expenditure can be a barrier, Touchscreen Company offers unparalleled flexibility.

Every single product in their care range is also available for rental at £99 per month.

This low-cost entry point removes a major hurdle, allowing even smaller care providers or those with a limited cash flow to immediately benefit from this cutting-edge technology without a large initial outlay.

A bright spot in challenging times

The entry of Touchscreen Company into the care market is more than just a new product launch; it’s a beacon of practical support.

By delivering best-in-class interactive technology at a fraction of the usual cost, offering unique features like the immersive curved screen, ensuring long-term reliability with a five-year warranty, and providing ultra-flexible rental options, they are empowering care providers to enhance their residents experiences without crippling their finances.

At this crucial moment of high energy costs and intense budgetary constraints Touchscreen Company is providing a tangible solution. Their commitment to saving the care industry hundreds of thousands on essential technology is not just a mission statement; it’s a reality now within reach.

For care homes looking to innovate, engage residents meaningfully, and safeguard their financial stability, Touchscreen Company represents a vital and timely opportunity.

Now is the time for the sector to embrace this new standard in affordable, highquality interactive technology. For further information email enquiries@touchscreencompany. com or call 07715 327016.

Provider recognised with award for training that changes lives

A CARE provider which has supported thousands of families across the Midlands has won a prestigious national award.

Unique Senior Care has picked up the Princess Royal Training Award, which was announced by the City & Guilds Foundation and personally endorsed by HRH The Princess Royal.

The organisation, which is based in Stratford upon Avon and provides care across Warwickshire, Solihull, Coventry and surrounding areas, as well as live-in care across the UK, was one of 57 to be recognised this year – and one of only three from the care sector.

The latest award was given for the way Unique Senior Care has redesigned its five-day, face-toface live-in caregiver induction programme, which prepares new caregivers to provide safe, compassionate and professional support in clients’ homes.

Jo Cleary, learning and development manager at Unique Senior Care, said: “Aside from learning the basics of safe and effective care, our induction programme is there to make sure people feel confident and supported before they ever step

into someone’s home.

“Over the five days we give caregivers time to practise, to ask questions, and to talk honestly about what the job is really like – the challenges as well as the rewards.

“The bit I love most is watching

the change that happens during the week.

“People often arrive on day one feeling nervous, but by the end they leave knowing they’re ready, that they belong here, and that they can really make a difference for the families they’ll

be supporting.”

Caregivers themselves have praised the induction as some of the best training they have received in their career, equipping them with the practical skills, confidence and resilience needed to provide outstanding care, as well as embedding the organisation’s values of kindness, dignity and respect.

Unique Senior Care has been delivering high-quality care for over 15 years, supporting more than 3,000 clients to remain in their own homes. It has also delivered more than 10,000 hours of training to its caregiversk.

This is the organisation’s third Princess Royal Training Award, having also been recognised in 2021 and 2024 for its leadership and development pathways.

The awards, now in their 10th year, recognise employers who can demonstrate that their investment in training has had a lasting impact on staff and organisational performance.

Open to all organisations across the UK and Ireland, they are a nationally respected benchmark of excellence and are personally endorsed by HRH The Princess Royal.

Flower power as home blooms at local events

GREEN-fingered residents at Eilean Dubh Care Home in Fortrose are celebrating back-toback show successes, bringing home a haul of 30 prizes from two local events.

Their latest triumph came at the Black Isle Horticultural Society Show, where they collected 19 awards – including six first prizes, 10 second places and three third places – for their homegrown plants and vegetables, cut flowers, photographs and planters.

Wellbeing coordinator Fiona Stoddart said: “I am so proud of our residents. From planting and watering to arranging displays, everyone played their part, and it’s wonderful to see our

residents’ talents recognised.

“The shows have brought real joy and pride to our home.

“We’re hugely grateful to the families and volunteers who helped us prepare and supported us along the way.

“These wins mean so much to us all and have inspired us to aim even higher next year.”

Just days earlier, at the Black Isle Show, Eilean Dubh collected three first prizes, six second places and two third places for their plants, photography and crafts.

Every entry was grown or created at the home, with residents and families pitching in to prepare exhibits for the big day.

Group joins forces with specialist provider to launch new service

AVONDALE Care Home has marked an exciting milestone by opening its comfortable, stylish spaces free of charge to host a new weekly day care service in a warm and welcoming setting.

Designed with older people in mind, the new service will help tackle isolation, encourage connections between residents and visitors and provide family carers with valuable respite in the local area.

Marking the first Porthaven Care Homes operated facility to introduce the new day care service, Avondale has debuted this partnership with Bloom Care Solutions – a specialist provider of day care for older adults.

By hosting and offering the communal spaces free of charge, Avondale is extending its surroundings to the community, bringing together professional day care provision and the home’s welcoming environment to benefit both residents and local families.

Home manager Antonios Loumousiotis said: “What makes this partnership so special is that our residents can join in alongside people from the community, creating meaningful connections while everyone benefits from Bloom’s expertise and care.

“We’re looking forward to

rolling this out at Avondale and welcoming new faces into our home.”

The service will run weekly, offering a tailored programme of morning and afternoon activities alongside a complimentary lunch prepared by the catering team.

Group size is limited to 12 guests to maintain a calm, inclusive environment that balances stimulation and engagement with individual support.

What makes the service unique

is that each attendee will have their own tailored care plan, agreed in advance with families, so that individual needs, routines and preferences are understood from the start.

With Bloom’s fully trained staff on hand, the team can support a wide range of requirements, including mobility support, continence care, medication administration and dementia care, reassuring families that their loved one is safe and well supported.

The new service was formally

Advertiser’s announcement

marked by a visit from the Town Mayor of Aylesbury, Councillor Niddhi Mehta.

Lisa Soper, chief operating officer at Porthaven Care Homes, added: “Porthaven has always been committed to creating homes that combine outstanding care with the warmth and hospitality that make people feel truly welcome. Our partnership with Bloom Care Solutions builds on that philosophy by opening our homes, free of charge, so that the wider community can access specialist day care in a safe and stylish setting that supports wellbeing and enhances quality of life.

“Avondale is the first of several Porthaven homes to introduce this model, and it reflects our vision for the future of care homes that act as centres of support for their communities, not only meeting the needs of residents but also enriching the lives of older people and carers beyond our doors.”

Following Avondale, the day care service will be rolled out to additional Porthaven homes, including Elizabeth Gardens in Milton Keynes, which opens shortly, and Barley Manor in Cambridge, helping to expand the model to more communities.

Oak Advisory – helping care providers save and recover money on energy

RUNNING a care home or care facility is demanding. With rising energy costs, complex regulations and constant pressure on budgets, finding ways to save money while maintaining high standards of care is more important than ever. That’s where Oak Advisory comes in.

Oak Advisory is a new venture created specifically for the care sector. Our mission is simple: to help care providers save and recover money on all aspects of their energy usage while ensuring compliance with CQC requirements.

Drawing on years of experience working alongside care homes, we understand the unique challenges you face –from keeping your residents comfortable and safe to managing tight margins. We offer a comprehensive audit of your energy bills to uncover hidden savings, errors and opportunities. Our experts can advise you on Solar Panels and other renewable options to reduce your energy spend long-term.

We also specialise in VAT

reduction and reclaim, ensuring you’re not paying more tax than necessary, and we can help you access Capital Allowances to offset the cost of energy-efficient upgrades.

At Oak Advisory, we don’t believe in one-size-fits-all.

We work closely with each care home to understand your operational needs and priorities.

Whether you’re looking to cut costs, reinvest savings back into

your service, or simply gain peace of mind that you’re compliant and cost-effective, our team will guide you every step of the way.

Because we understand the CQC framework, we can also advise you on how energy-related decisions tie into your regulatory requirements, giving you confidence that you’re meeting standards while improving efficiency.

In short, Oak Advisory helps

care providers turn energy from a headache into an opportunity. Our tailored solutions mean you can focus on what really matters – delivering exceptional care –while we help you keep costs down and compliance up. Get in touch today to arrange your no-obligation energy audit and start seeing where your care business could save and recover money.

www.oakadvisory.co.uk

Abergavenny home rated ‘excellent’ in all areas

AN Abergavenny care home has become one of very few in Wales to be rated as ‘excellent’ across all areas in a new-look inspection report.

Foxhunters Care Community in Llanfoist is celebrating success after the Care Inspectorate Wales rated the home excellent in the following areas – Well-being, Care and Support, Environment, and Leadership and Management.

It follows an inspection carried out at the home, which is owned by Dormy Care Communities, in June.

This came just a short time after a new inspection ratings system for care services in Wales came into force to help ensure people receive the best possible care.

The regulator of services in the country, Care Inspectorate Wales, introduced the system to help people better understand the quality of care provided, making it easier for individuals and families to make informed decisions about their care options.

Helen Davies-Parsons, chief executive of Dormy Care Communities, said: “We couldn’t be more thrilled with the outcome of this inspection and is testament to the wonderful team who support those living in the home and their families.

“We would like to thank our

staff, the ladies and gentlemen who live at Foxhunters and their families for contributing to such a fantastic report.

“We are committed to ensuring everyone who lives and works at Foxhunters feels valued, supported and truly at home here, and the feedback from Care Inspectorate Wales certainly reflects this.”

In the report, the inspector noted how people and relatives at Foxhunters, which is a 70-bedroom care home, consistently praise the service.

The report summary says: “We found people experience excellent well-being outcomes because of the care and support they receive, the relationships they have, the activities they pursue and the environment they live in.

“The service provider values people’s choice and decision

making and strives to tailor the service to meet their needs.

“The manager and the responsible individual have robust and effective systems in place to ensure they maintain excellent oversight.

“These include seeking feedback from people, consistently reviewing and analysing all available information to identify areas the service does well and what they can improve to enhance people’s well-being.”

In regard to Well-being, the inspector highlighted the “meaningful” activities within the home and the community and how residents take an active role, for example one person oversees the residents’ group, one person teaches Welsh to fellow residents, and one writes and shares poetry.

In relation to Care and Support, the report references the “excellent” quality of care and

support provided to residents which helps them achieve their own personal outcomes.

“We saw staff throughout the home know individuals well and have a strong understanding of their likes, dislikes, routines and needs. We observed many natural, friendly interactions and genuine connections,” the inspector said.

In the key measure Environment, the home was described as being “beautifully presented” with a range of facilities, including busy coffee shop, gym, cinema room and spacious, landscaped gardens.

“The people we spoke to liken the home and its facilities to a hotel,” the inspector said.

In the final measure, Leadership, the home was praised for having “very strong” governance, oversight, and organisational systems in place to ensure smooth operations and highquality care.

“Staff told us they feel supported and say there is always somebody they can approach,” the report adds.

“Staff speak of the qualifications they have achieved and/or are working towards and of feeling proud of working at the service and providing the best care for people.”

Home partners with University for study

ORCHARD Care Homes is participating a new research project in collaboration with Northumbria University, aimed at improving care for people living with advanced dementia.

The project, entitled Meaningful Engagement in Advanced Dementia, will trial a newlydeveloped prototype tool at Archers Court Nursing Home in Sunderland.

The home is made up entirely of Orchard’s “Reconnect” specialist dementia care communities, providing innovative and person-centred support for residents living with acute dementia Engagement is a vital part of wellbeing. Being occupied, involved, and connected to others improves day-to-day life for people living with dementia. However, in advanced stages, verbal communication becomes increasingly difficult, and traditional engagement opportunities become limited.

Current tools used to assess engagement often fail to capture non-verbal communication, making it harder for carers to identify when and how meaningful interactions occur.

To address this, Northumbria University has developed the

MEAD tool, a tablet-based application designed to record and assess short caregiverresident interactions. The tool uses a tripod-mounted tablet to film approximately five minutes of interaction, which can then be reviewed to evaluate signs of meaningful engagement, including both verbal and nonverbal methods.

“Very few tools exist that properly measure meaningful engagement in people with advanced dementia,” said Dr Kandianos Emmanouil Sakalidis, lead researcher from Northumbria University.

“Current methods don’t reflect the full spectrum of communication, especially when it becomes non-verbal. That’s what makes this research so important – and why we chose Archers Court, which has a strong reputation for personcentred dementia care and a team that is genuinely committed to improving residents’ lives.”

The completely voluntary study invited residents and care colleagues to participate at this stage.

The pilot aims to test the MEAD tool in a real care setting – identifying what works well,

what challenges arise, and how the tool can be refined to be simple, reliable and practical for frontline carers.

“It’s all about adaptation,” added Dr Kandianos. “We’re not just building a tool, we’re learning from those who use it, so we can shape something that genuinely improves practice.”

While the tool remains a prototype, the long-term ambition is to create a sectorwide standard for measuring engagement in advanced dementia care, something which is currently missing in most assessment frameworks.

Helen Baxendale, director of quality at Orchard Care Homes, said: “We’re thrilled to be part of this important research by Northumbria University.

“We’re always looking for ways to enhance the quality of life for people living with dementia, particularly in the later stages where communication becomes more complex.

“This study offers a real opportunity to develop practical tools that can help our teams better understand and support meaningful engagement –something we believe is at the heart of truly person-centred care.”

Taking place on October 8 and 9 at the NEC, Care Show Birmingham will once again open its doors to the entire care community. Show manager Adam Camel discusses this year’s themes and theatres, sharing highlights such as key speakers and sessions to look out for.

Navigating change for a stronger future

CARE Show Birmingham will showcase the resilience of social care through an unmissable two-day programme of thought leadership, training and networking. With its new, unique funfair theme, complete with the Care Show carousel and the first ever Care Show After Party: this year’s event promises to combine essential learning with a sense of celebration.

Facing the future of social care Care Show Birmingham is renowned as the UK’s multiaward-winning care conference and exhibition, attracting thousands of attendees each year.

At a time when the sector faces seismic shifts, new government policy, the forthcoming Fair Pay Agreement, CQC regulatory updates, and mounting cost pressures – the show offers a critical space for the care community to come together, share experiences, and plan for what comes next.

Whether you are a provider, policymaker, care leader, or frontline professional, the event equips you with the knowledge, strategies, and connections to

thrive in a changing environment. From cutting-edge technology to discussions on funding and workforce wellbeing, Care Show Birmingham 2025 is designed to spark action and inspire innovation.

Speaker highlights for 2025

n Chris Badger, chief inspector of adult social care and integrated care, Care Quality Commission.

n Emily Hindle, head of policy, Alzheimer’s Society.

n Dr Jane Townson, CEO, Homecare Association.

n Tom Surrey, director of adult social care workforce and policy, Department of Health and Social Care.

n Sue Sheath, director of regulation and quality improvement, Barchester Healthcare.

n Steve Brine, former minister and chair of Health and Social Care Select Committee

n Kathryn Marsden, chief executive, Social Care Institute for Excellence

n Stefan Kallee, deputy director of adult social care, Care Quality Commission.

n Jennifer Pearl, member of national co-production advisory

group, Think Local Act Personal. n Michael Wilkes-Spellman, dementia and mental wellbeing lead, ExtraCare Charitable Trust.

Session highlights for 2025 Wednesday, October 8

10.55am – Living better: enhancing quality of life in care settings (Design, Build & Environments Theatre)

11.40am – Successful co-production: practical approaches and success stories (People, Workforce & Wellbeing Theatre)

12.15pm – From hands-on to high-tech: what does AI mean for homecare? (Homecare Theatre)

3.10pm – Playing with fire: The immense challenges of social care fire management (Design, Build & Environments Theatre)

Thursday, October 9

10.55am – Staff savings: what tech can I use to streamline costs? (Technology Theatre)

1.10pm – Getting outdoor spaces right: design, use, and impact (Design, Build & Environments Theatre)

1.45pm – How to ensure you’re always inspection-ready (Keynote Theatre)

3.25pm – Safe spaces: building better cultures and psychologically safe workplaces (People, Workforce & Wellbeing Theatre)

Why attend?

With more than 300 exhibitors, 200+ expert speakers, and a programme designed in collaboration with sector leaders, Care Show Birmingham is the ultimate platform for those committed to improving care. Attendees leave not only with CPD-accredited learning but also with actionable solutions, fresh ideas, and renewed energy to feed back into their organisations.

Join us this October Care Show Birmingham 2025 is more than a date in the diary; it’s a chance to shape the future of care.

By bringing together the entire care community at the NEC, the event fosters collaboration, celebrates achievements, and drives forward innovation at a time when the sector needs it most.

Register for your free ticket today at https://forms.reg.buzz/care-showbirmingham-2025/caringuk

Experts in manufacturing and installing nurse call systems

MEDICARE Systems are experts in manufacturing and installing wireless nurse call systems.

Nurse call systems are an essential part of worldwide healthcare.

They provide a way for patients to communicate with staff and for staff to be alerted to patient needs.

Our systems and equipment can be found in nursing homes, hospitals, hospices and clinics worldwide.

Medicare Systems offers a professional service from initial consultation to the installation and commissioning of the nurse call system recommended to the client.

The HTM6500, Medicare’s latest range of wireless nurse call products, has been designed with aesthetics in mind.

While easy to use and highly durable, separate systems are designed to meet the varying requirements of both the private and the public sectors.

With the flexibility to cater to unlimited call points, the HTM6500 system incorporates the best in wireless radio technology. It remains the most user-friendly radio nurse call system to use and maintain.

The HTM6500iBiR system is a nurse call system that provides specific data to meet CQC standards.

It allows care monitoring while providing an alarm system to raise the alarm for help and assistance when required.

The HTM6500iBiR system offers versatility and many other options.

The system benefits from being addressable; it not only records response times, but it can also record the staff member who has attended to help and provide care or assistance.

Whatever your requirements, from the smallest to the largest site-wide networked

Advertiser’s announcement

systems, Medicare can tailor to suit your individual needs and budget.

After installation, you will have the reassurance of the Medicare service support team, which is available 24 hours a day, 365 days a year.

Please call our free phone number 0800 849 5123 or visit our website www.medicaresystems.co.uk to arrange a demonstration or request a quote.

Serving stability – how fixed-price menus streamline your budget

By Richard Woodward

ACCORDING to our recent research carried out in partnership with Care England, a staggering 98 per cent of care homes are still experiencing cost increases month-on-month.

This economic turbulence can be seen across a range of aspects of care, with homes battling rising energy costs and food inflation, labour challenges and unpredictable supply chains – putting managers under increasing pressure to maintain standards and continue delivering high-quality care.

Our research also found that 71 per cent of homes have been forced to make operational or workforce changes because of mounting cost challenges, demonstrating the significant impact being felt across the sector – turning monthly budgeting into a guessing game.

However, it is imperative that catering provisions do not suffer at the hands of this financial strain.

Resilient and consistent

Having reliable and predictable catering costs can make a real difference to care homes, allowing managers to confidently plan a consistent meal offering that supports both

the physical and mental health of residents.

That is why the approach of fixed-price menus can help care homes to take back control of their catering budgets and shield themselves from market volatility, offering a stable per-resident-per-day pricing that doesn’t change, regardless of external shifts. Most importantly, residents benefit from consistent, high-quality meals that support their health and wellbeing – without lastminute changes or shortages. Staff morale also improves, and operations can run more smoothly.

The apetito solution

At apetito, we believe that financial strain should never stand in the way of delivering great food and care.

That is why we are introducing new fixed-

price menu model, providing our customers with that peace of mind on catering costs and more stability on budgets.

Through working closely with partnering care homes, every menu will continue to be crafted to meet the unique needs of each setting and have options that cater to the nutritional needs and personal preferences of every resident. From everyday favourites to vibrant cuisines, one thing will remain constant: the price. Our fixed costs mean no surprises or hidden charges, just dependable value.

This will also include our full Specialist Nutrition range, making it simple to support residents with complex dietary needs, such as dysphagia, allergies or malnutrition, without extra strain on staff or kitchen resources.

Importantly, steady costs don’t mean cutting any corners when it comes to food quality.

We only work with suppliers who meet our high standards for quality and assurance, and we’re proud to support the British food and farming industry.

Resident choice should never be compromised in pursuit of affordability.

Instead, care homes can be focused on what matters most: delivering an excellent dining experience, day in, day out.

n Richard Woodward is the general manager of care homes at apetito.

To find out more about how apetito’s fixed-price model can support catering operations at your care home, visit apetito.link/CUK

Every Resident Counts. Every Gram Matters.

Precision weighing for safer, more efficient and dignified care — especially when health matters most.

Marsden M-600 & M-605 Hoist Scale

• Weigh immobile residents during hoist transfers — no need to reposition

• 200kg capacity, Class III Medically Approved, Lightweight & portable

• Reduces manual handling risk

• Promotes comfort and dignity for residents and staff alike

Marsden M-210 Chair Scale

• Ideal for weighing residents with limited mobility

• Comfortable seat with hinged armrests and footrests

• Large, easy-to-read display with tare and BMI functions

• Smooth, effortless manoeuvrability for everyday use in care environments

Why Marsden?

Trusted by care homes, retirement communities, home care providers, and respite services

Designed with safety, simplicity, and resident dignity in mind

Backed by UK-based support and fast, reliable delivery

Why Accurate Weighing Matters — Especially in Winter

During colder months, residents face increased health risks including infections, reduced appetite, and limited mobility. Regular, precise weight monitoring helps detect early signs of health decline, supports better nutrition and medication management, and ensures care teams can respond swiftly to changing needs.

Care Show Birmingham announces new evening networking event

CARE Show Birmingham has announced an exciting new addition to Care Show Birmingham 2025 – the official Care Show After Party.

For the first time they are bringing an evening networking event to Care Show Birmingham, taking place at the NEC Birmingham on Wednesday, October 8 from 5pm to 10pm. After a full-on first day at Care Show Birmingham, attendees, exhibitors and speakers will be invited together for a chance to relax, recharge, and reconnect at

Care Show After Party.

It is shaping up to be a memorable night of live music, tasty street food, a host of drinks, and meaningful networking opportunities.

Whether attendees are looking for a place to continue the conversation, have a dance with their colleagues, or enjoy the new funfair theme this year, Care Show After Party is the place to be.

Highlights of the evening will include:

n A lively, welcoming atmosphere

to relax and socialise.

n Networking with fellow care professionals and sector leaders.

n Live music and entertainment from Big Ian and his band.

n A variety of fabulous food and drink options.

n A fun event theme, with more to be revealed soon...

This isn’t just a social, it’s where new ideas spark, relationships grow, and the Care Show community comes to life.

Attendees can look forward to an evening of celebration and connection.

How Spark Care and LYS Technologies are transforming

Care Show Birmingham is free to attend for care and healthcare professionals, those working for a social care provider, allied healthcare, NHS, public sector professionals, chefs and caterers, architects and interior designers.

For more information visit www. careshow.co.uk/afterpartypr

The 2025 edition of Care Show Birmingham takes place on October 8 and 9 at NEC Birmingham.

Delegates can register to attend for free online at www.careshow.co.uk/ afterparty-register

life in UK care homes...

Light is part of the recipe of care

SPARK Care, the care technology specialist that introduced Silver Shield, the most advanced human-centric monitoring technology ever created, to the UK, has now partnered with LYS Technologies to bring individualised circadian biodynamic lighting to care providers.

Together, we’re helping homes combine cutting-edge science with everyday compassion.

Care is built from many ingredients – compassion, dignity, safety, patience.

But one essential element is too often overlooked: light. Used well, it can lift mood, restore sleep, reduce agitation, and ease the daily pressures faced by staff and families alike.

The science is clear. Dementia research shows how disrupted circadian rhythms contribute to broken sleep, heightened agitation, and increased care needs.

By mirroring the natural cycle of the sun – energising cool tones in the morning, softer warm light in the evening – circadian lighting helps reset the body’s internal clock.

The results are measurable: deeper sleep, calmer nights,

brighter days, and more engaged residents.

That’s why Spark Care is proud to be the exclusive UK partner of LYS Technologies, pioneers of wireless circadian biodynamic lighting.

Their system can be retrofitted with minimal disruption or

specified at build stage, making it practical for existing homes and new developments alike.

We understand the realities of care – stretched teams, regulatory demands, rising costs.

That’s why we design solutions around outcomes, not just hardware.

Our approach ensures installations are simple, staff adoption is seamless, and the benefits extend across residents, carers, families, and operators.

For residents, it means comfort, dignity, and a stronger sense of routine.

For staff, calmer shifts and fewer night-time challenges.

For families, reassurance that their loved one is cared for in an environment shaped by both science and compassion.

And for operators, circadian lighting demonstrates innovation, supports CQC outcomes, and strengthens competitive positioning.

At Spark Care, our mission is to bridge lived experience with world-class technology. By partnering with LYS Technologies, we’re bringing a solution proven in science and designed for care. Because care is never one ingredient alone. It’s a recipe –and light, done right, is a vital part of it.

Bring the rhythm of light Into your care home

See how circadian lighting can improve sleep, reduce agitation, and support CQC outcomes.

Book your consultation at spark-care.co.uk

Gompels Catering – for the kitchens that never stop

CARE home kitchens do not get the credit they deserve.

Three meals a day, seven days a week, under pressure to be safe, tasty, and on time.

There is no room for flimsy kit that gives up after a few uses.

Yet too many homes are stuck wasting money on equipment that breaks, blunts, or bends before it has earned its keep.

That is why Gompels created COOQUS, a new brand built specifically for the daily realities of care catering.

No gimmicks and no inflated prices. Just professional grade tools that last.

The first wave of products is already in action. Stainless steel knives with colour coded handles that stay sharp, stay comfortable, and make HACCP compliance simple.

Chopping boards that resist warping, splitting, and the constant punishment of a care kitchen service.

Tools that reduce waste, cut down on replacement orders, and keep your kitchen moving.

But knives and boards are

just the beginning. COOQUS is expanding fast, with pots, pans, utensils, and more on the way. Every item is designed with the same focus on durability, compliance, and value.

This is not a one off line. It is a complete solution for care kitchens that need equipment they can trust.

Every product is chosen with one simple test. Will it survive the care home kitchen? These are not show kitchens.

They are high pressure, no margin for error environments where equipment has to perform every single day.

And with Gompels next day delivery and transparent pricing, keeping your kitchen stocked and compliant has never been easier or more cost effective.

COOQUS is here to change the way care homes buy kitchen kit.

Stronger products, smarter prices, and a growing range built to take the strain of real care catering.

Shop the full catering range online at www.gompels.co.uk

Legrand Care

a breath of fresh air Bringing to your care

With our professional-quality products and sustainable systems

We supply all the essential consumables and equipment care homes need (apart from the food, of course) and focus on product performance to deliver exceptional overall value to our customers.

Our strategy, of supplying only the highest-quality products and proven systems, enables care homes to do more with less, saving you time, effort, energy and waste. On top of all the savings, our customers tell us their homes are visibly cleaner, and smell amazing too!

With resident-first thinking from our team of helpful experts

Changing supplier is a lot of work. We get that. We’re grateful to every customer who puts their trust in us and we reward it with maximum effort and zero complacency from day one. Why? So you and your team can focus on what really matters: ensuring your residents live their days in comfort and with dignity.

Let us help you get more from your budget

To find out where you can make savings, schedule a free operational cost review with our helpful experts

01772 425310 | info@carehomelife.co.uk | carehomelife.co.uk

homes

for Therapies’ Multi-award-winning specialist supplier of Medical, Housekeeping, Laundry, Incontinence, Equipment and Furniture to care homes

for Infection Control and Cleaning Services’

Open day celebrates major refurbishment

A READING care home has celebrated its newly completed refurbishment with an open day for those living and working there, friends and family and members of the wider community.

The Devonshire, part of the Maria Mallaband Care Group, went all out to unveil the newly upgraded facilities, with decorations, an array of food prepared by the home’s hospitality team, live music from a variety of performers and a raffle with prizes.

Guests could also enjoy a variety of family-friendly activities, including fairground games and a live choir performance, as well as care home tours to explore the refurbished spaces.

Home manager Elizabeth Gondo said: “We’re so pleased that we

had the opportunity to open our doors to families, friends and the wider Reading community.

“It was a great opportunity for everyone to experience the new space first-hand and see the difference it’s already made to the lives of those who live with us.”

The refurbishment included updated soft and hard furnishings, redecorating throughout, and improvements to activity rooms and bedrooms.

It formed part of MMCG’s ongoing investment programme, enhancing environments for those

living with them.

Elizabeth added: “The open day allowed us to make great use of some of the newly refurbished areas, such as our dining area, where people had the chance to connect and enjoy our hospitality in comfort.”

The Devonshire provides 24hour nursing care, along with specialist support for those living with dementia and other longterm conditions.

The home is arranged into smaller communities to create a warm, friendly atmosphere where care can be closely tailored to individual needs.

Its recent refurbishment has enhanced both comfort and functionality, with modern en-suite rooms and thoughtfully designed communal spaces.

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Home opens 24/7 nursing community honouring residents’ legacy

THE Chase care home officially unveiled its new ‘nursing community’, marked by a celebratory launch event.

The first of its kind in Huntingdon, the service provides round-the-clock nursing care alongside residential and dementia support; ensuring residents and their families have access to the highest level of care whenever they need it.

The new community will be dedicated to two of The Chase’s residents – Angela Owen-Smith OBE and Sonja Allerton – both of whom devoted their lives to medicine before retirement.

In recognition of their service, commemorative plaques have been placed within the community as lasting tributes to the wisdom, compassion and the inspiration they brought to their medical careers.

This development enhances the already extensive residential and dementia care services at The Chase with the introduction of dedicated, 24/7 nursing support.

The project was led by general manager Jessa Avila, a registered nurse with decades of frontline

medical experience.

She said: “When we created this nursing community we wanted it to be built on genuine insight from those who have lived and breathed medical care.

“By working closely with nurses, doctors, and carers – including Angela and Sonja – we’ve been able to shape a service that truly puts best practice and compassion at its heart.

“I’m incredibly proud of our team and delighted we can now provide an even deeper level of support for residents and their families.”

Both Angela and Sonja were consulted during the design process for the floor to ensure their decades of medical expertise would shape how the service is run.

Angela, a doctor of acute medicine, began her career in rural Malaysia before returning to the UK. She later founded Dreamdrops, a Huntingdonshire charity providing support to families navigating hospital or home-based care.

Her outstanding contributions earned her an OBE at Buckingham Palace, which she

was awarded by Her Majesty Queen Elizabeth II.

Sonja, who moved to the UK from Wolfsburg, Germany in 1949, worked in a sanatorium in Cambridge before becoming a nurse at the Royal Papworth Hospital.

There, she assisted with the UK’s first successful heart transplant operation, and went on to become a mentor and role model for hundreds of young nurses.

Connaught Care’s chief operating officer Amanda Smith added: “Having started my own journey in care as a carer, I know how much dedication, compassion and teamwork it takes to make a difference in someone’s life.

“That’s why opening this new nursing community at The Chase feels so special. I couldn’t be prouder of the team who brought this vision to life, and I know the community here in Huntingdon will feel its impact for years to come.”

The launch was attended by colleagues, residents, families and local dignitaries.

Lender funds new £20m care home

DEVELOPMENT finance lender

Atelier has completed a loan for the construction of an 81-bed care home, with a GDV of £20m near Lichfield in Staffordshire. The loan will be structured over a 25-month term and will assist with the refinancing of the site, and the full construction costs.

Rav Kudhail, lending director at Atelier, said: “We are pleased to support this scheme, structuring the facility above our usual leverage parameters

in recognition of our strong relationship with this client.

“The first two schemes we funded together were both delivered ahead of programme and refinanced ahead of maturity, giving us the confidence to provide additional leverage on this project.”

This is the third deal Atelier has completed with Macc Care Group and will become the 17th home within the portfolio.

The new site will provide

nursing, residential and dementia care to residents, delivering later living accommodation to Lichfield and the wider Staffordshire area.

Macc Care Group director Naz Nathani added: “The people at Atelier are a pleasure to work with, have a reassuring awareness of health care sector developments, and consistently demonstrate an ability to develop a deep understanding of the nuances of each transaction.

“This marks our third transaction together, and once again, their team has impressed us with their speed, flexibility and ability to focus on what truly matters – from underwriting through to implementation.”

A recent report from Staffordshire County Council revealed that the county’s 65 and over population will outpace the national average, comprising 27 per cent of the county’s population by 2041.

Group marks launch with ribbon-cutting

LIDDER Care, a family-run care provider based in Mansfield and Ashfield, has launched its new home care offering with an official opening event.

The ribbon-cutting ceremony was carried out by Steve Yemm, MP for Mansfield, with the event also hosting Councillor Jan Goold Madam chairman of Nottinghamshire County Council, Chris Whitby, deputy mayor of Mansfield, local and regional councillors Anne Callaghan and Angie Jackson, local media outlets, representatives from the healthcare sector and members of the local community.

Based in Mansfield, the headquarters will act as the hub for Lidder Home Care, supporting care teams as they deliver care in Nottinghamshire. Managing director Manjas

Lidder said: “We are proud to have cared for our local community for more than 30 years and excited to now be able to provide home care, empowering choice and independence for those who wish to remain within their own homes.

“It was great to see local residents, councillors, healthcare professionals and Steve Yemm, our local Mansfield MP, come together to celebrate our new service.

“This marks an exciting new chapter for Lidder Care as we extend our services into people’s homes.”

A charity raffle, raising funds for specialist dementia tables for the residents, was a highlight of the day, with prizes donated by local businesses.

Resolution to grant planning permission for care home

SENIOR living developer

Charterpoint has received a resolution to grant planning permission for a 72-bedroom care home scheme at Markfield to the west of Leicester after demonstrating a growing need for elderly care in the area.

The specialist developer identified that Charnwood Borough faced a severe shortage of care beds and that the local area also had a significantly higher proportion of older residents compared to other parts of the borough, making it a priority location for new care home provision.

The mainly two-storey, modern care home will feature en-suite bathrooms, residents’ lounge and dining areas, a café/bar, plus activity areas. The development also includes 34 car parking spaces, along with terraces, patios and landscaped gardens.

It is the latest in a number of care home schemes that Charterpoint has secured planning consent for in recent

years in Leicestershire, including projects in Thurnby and New Lubbesthorpe.

MD Giles Nursey said: “We are very pleased to have received a resolution to grant planning permission for this Charterpoint scheme in Markfield.

“We had identified that the area needed a new care home development to cater for a growing shortfall in care

provision. Charnwood Borough Council has recognised a fiveyear need for 420 bed spaces and data projects that by 2037, the borough expects a 50 per cent increase in older people living with dementia.

“This development will create a high quality care home for older people from the neighbouring community, with safe access, on-site car parking, an adjacent

bus stop, and on-site biodiversity net gain. It will create 35 new jobs, providing a boost to the local job market, and will also free up existing family homes when older residents move into the care home. As a specialist developer of care homes and senior living schemes, based in the East Midlands, we are proud to be providing much-needed, best-inclass care accommodation in this location.”

The care home will be highly insulated, exceeding current building regulation requirements. It will feature photovoltaic panels and air source heat pumps to reduce its carbon footprint and energy consumption.

The development, which straddles the borders of two council areas, was approved by Hinckley and Bosworth Borough Council in June, with a resolution to grant approval being given by Charnwood Borough Council in August.

It was designed by architects Edmund Williams.

Operator expands its home care services

AVANTE Care & Support has announced the recent acquisition of Absolute Home Care.

The development brings together two organisations with a shared commitment to high-quality, person-centred home care.

Absolute Home Care has long been recognised as a premier home care provider in West Malling, known for its passion and dedication to serving clients with compassion, dignity and respect.

Their approach, providing personalised care that promotes independence and enhances quality of life, aligns with Avante Home Cares’ own values.

Regional support manager Donna Bailey said: “We are excited to be

working with Absolute Home Care and to continue serving the community of West Malling and surrounding areas with high-quality home care services.

“We understand the importance of continuity, trust and consistency in care. We want to reassure service users and their families that the high standard of care they’ve come to expect from Absolute Home Care will continue seamlessly.”

As part of this transition, Avante Care & Support has welcomed Fiona Baker as the Registered Manager of Absolute Home Care. Fiona brings a wealth of experience and a strong commitment to person-centred care, ensuring service users continue to feel supported and valued.

Friends join to offer domiciliary care

A FORMER Royal Navy engineer has invested in a home care company.

Manoj Kumar has become a director in SureCare Eastbourne, which was set up by close friend Sahajanand Swaminarayan at the end of last year.

Manoj’s career has included six years working as a marine engineer in the Royal Navy. More recently, he has been a project manager and engineer on private superyachts.

He said: “I’ve been thinking about getting involved in the home care sector for a while, and I’m delighted to be able to become a director of SureCare Eastbourne.

“I have experienced the importance of care in my own

family and am originally from India where caring for relatives is engraved in the culture.”

Sahajanand launched SureCare Eastbourne after seeing at first hand the extent of the need for quality home care in the area.

He said: “There is an ageing population in Eastbourne and a

shortage of quality home care services.

“I love working in Eastbourne and feel an integral part of the local community and am excited at how SureCare Eastbourne can contribute towards improving people’s health and wellbeing.

“I’m delighted that Manoj is joining the business, and I am looking forward to rolling out a full range of person-centred home care services.”

Sahajanand and Manoj work closely with fellow director and Nominated Individual Poonam Yadav, who has a background in the NHS where she has worked in healthcare, neuro physiotherapy, procurement and finance. The directors have also recruited experienced Registered Manager

Skye Samuelson. Poonam said: “There is an urgent need for the services that SureCare can offer, including to those people being discharged from hospital who need support in their daily lives.”

SureCare Eastbourne is currently going through the process of becoming registered with the Care Quality Commission but, in the meantime, is providing clients with a range of nonregulated services including cleaning, shopping, gardening and pet care.

Once it receives its CQC registration, the company will be able to offer domiciliary care, livein care, respite and holiday care, and dementia and Alzheimer’s care.

Duo set for Cambodia fundraiser

RAD Tingle, kitchen manager at Ribble Court Care Home in Much Hoole, Preston, part of Sandstone Care Group, is set to take on a 10-day trek across Cambodia with manager Dawn Fawthrop tagging along for support.

A committed fundraiser, Rad has supported several charitable causes over the past few years and has previously raised money for Lancashire Teaching Hospitals renal unit, where he was once a patient.

His dedication to giving back stems from personal experience.

Rad has Von Hippel-Lindau syndrome, a rare inherited genetic disorder that causes tumours and cysts to grow in various parts of the body, including the brain, spinal cord, eyes, inner ear, pancreas and kidneys.

The two are starting their trek around Cambodia at the beginning of November and will start the 10-day trek at Angkor Wat, one of Cambodia’s oldest temples and a famous UNESCO heritage site.

Covering more than 400 acres, Angkor Wat is the largest religious monument in the world.

The pair aim to raise £3,500 for Lancashire Teaching Hospitals renal unit which also took care of Rad during a recent kidney transplant and continues to support him in his ongoing treatment.

Rad said: “Both me and Dawn are beyond excited to take on this challenge, neither of us have ever been to Cambodia and while it will be a challenge, we

can’t wait to see the sights on our trek and immerse ourselves in the culture and history, all while raising money for such a life changing cause.

“I am so thankful to Dawn for joining me on this adventure of a lifetime and all the support she has given me.”

Having seen first-hand the positive impact of charity funding on patient care and wellbeing, he has since embarked on a series of adrenaline-fuelled fundraising events, including skydives, abseils and zipline challenges.

His dedication was recognised when he was shortlisted for Charity Fundraiser of the Year at the Best of Lancashire Awards 2023.

Steven Hamblett, operations director at Sandstone Care, added: “Rad and Dawn are absolute inspirations to everyone at Ribble Court and beyond.

“His resilience and passion for helping others are remarkable, and we are incredibly proud to support his latest fundraising challenge. We encourage everyone to get behind him and donate to this worthy cause. We can’t wait to hear about their adventures in Cambodia.”

When failing at data protection can become criminally bad

By Mark Henley

IT IS widely recognised that if a business fails to comply with data protection legislation, it could be fined by the Information Commissioner’s Office for a sizeable amount; up to £17.5million or four pre cent of its total worldwide annual turnover (whichever is higher).

What is less well understood, however, is that the legislation also establishes a number of criminal offences for which directors or managers of a business may be prosecuted personally by the ICO.

For example, under the UK GDPR, an individual can make a “subject access request” to a business in order to see personal data held about them.

Section 173 of the Data Protection Act 2018 makes it a criminal offence to alter, deface, block, erase, destroy or conceal information with the intention of preventing a corresponding disclosure.

In a recent case affecting the health and social care sector, the director of a care home was prosecuted by the ICO.

In April 2023, a woman made a subject access request to her father’s care home, asking to see

reports, notes and CCTV footage relating to her father.

Under a lasting power of attorney she was authorised to make a request on her father’s behalf.

The director of the care home refused to comply.

The ICO says that it only prosecutes where its lawyer is satisfied that a prosecution is in the public interest (for example, to provide an effective deterrent against future breaches).

The ICO also takes into account the presence of aggravating factors, including whether the

attitude and conduct of the individual concerned suggests an intentional, wilful or negligent approach to compliance.

In this case, when the ICO contacted the director he offered no explanation and even tried to avoid scrutiny by asking to cancel his ICO registration.

The director was prosecuted and, on September 3, 2005, found guilty by a magistrate’s court of an offence under Section 173. He was ordered to pay a fine of £1,100 and additional costs of £5,440.

Although the fine may seem fairly modest, a criminal conviction can do severe damage to an individual’s reputation and have further consequences for their business.

A conviction could potentially trigger a review by the CQC of whether a director meets the Fit and Proper Person Requirement and the CQC might decide to declare them unfit.

To avoid ending up like the director in this case, we recommend that care providers do the following:

n Document clear internal policies and procedures for logging, assessing and responding to subject access requests, including stating the timescales

that must be observed.

n Train staff on those policies and procedures and ensure that they understand the potential consequences of noncompliance, both for the business and for them personally.

n Keep personal data in a filing system or database that allows for easy retrieval, so that complying with a subject access request is straightforward.

n Carry out regular audits of responses to subject access requests so that compliance problems can be identified and measures taken to prevent them from reoccurring.

n Establish internal escalation procedures for managing difficult cases. If a subject access request is to be rejected, then senior management should at least have oversight of the decision and the underlying reasons for it.

Our lawyers can help with the drafting and reviewing of data protection policies, deal with queries about compliance and provide support in the event of an ICO or CQC investigation.

If you would like more information, please call 020 7421 9421 or email us at sols@ gordonsols.co.uk

n Mark Henley is a Partner at Gordons Solicitors

Innovation that protects residents

By Sajjad Nandjy

WHEN I stepped into the world of care homes, I was not just changing roles. I was stepping into a new purpose.

I have worked across pharmacy, primary care, and clinical leadership for over a decade. I have led teams, written protocols, and shaped services.

But it was only when I entered the care home sector that I truly saw the full meaning of care — raw, real and deeply human.

Behind every care home door is someone’s loved one. A mother, father, grandparent, a war hero, a poet, a teacher.

And in those quiet rooms, where health is fragile and time is precious, our work becomes more than clinical. It becomes personal.

But how do we protect them? Not just from illness, but from system failure, from avoidable harm, from being unseen?

For me, the answer lies in innovation. The kind that puts people first.

Building safety into the system

When I joined Langdale Care Homes as director of clinical governance and quality assurance, I found the homes full of heart. But also real complexity. More than 300 residents across

seven sites, each with unique clinical needs, histories and vulnerabilities. I knew we needed more than good intentions.

We needed systems that could spot danger early, support nurses to act quickly, and ensure no resident slipped through the cracks.

So we built them. We introduced escalation tools that flag early signs of deterioration. Changes in appetite, behaviour, mobility, even mood.

Innovation is human

To some, innovation means technology. And yes, systems matter. Data matters. But true innovation begins with one simple shift. Seeing the person first. It is easy in healthcare to focus on the illness. But in care homes, I have learnt to focus on the individual. Because a pressure sore is not just a wound. It is a sign that someone might be in pain but unable to speak. A medication error is not just a charting issue. It is a missed

A former ballerina enjoyed a surprise dance performance on her 101st birthday at the New Forest care home where she has lived for the past two years. Enid Docker, a resident of Colten Care’s Court Lodge in Lymington, welcomed a visit by five teenage members of the Milton Academy of Dance. Dressed in burgundy dance attire, they performed pieces from one of her favourite ballets, Swan Lake, which she said brought back memories of her younger years. Court Lodge staff knew of Yorkshire-born Enid’s passion for dance and that after her career as a ballerina, she ran her own ballet school for young children, so they were confident she would appreciate the surprise.

A former Harrods’ seamstress and craft-loving resident with a love for a glamorous lifestyle has been celebrating her 100th birthday at The Gables care home in Chatteris. Kay Kirk-Waring, who has become known as ‘the face of The Gables’, due to pictures of her and her glamorous smile being used on the home’s leaflets and posters, celebrated her birthday with a party with family and friends at the home. Kay moved into The Gables in October 2022, where her glamorous lifestyle and daily routine of applying her make up, with a preference for bright red lipstick made her the perfect candidate for promoting the care home. She celebrated her 100th birthday at the home surrounded by her family, two grandchildren and two greatgrandsons, plus friends and many of the residents and staff at the home.

moment of safety.

So we have created ways to listen more closely, especially to those who cannot always speak for themselves. We have developed monitoring systems that alert us when someone is not eating, when weight is changing, when mobility is declining. Helping us act early, with dignity.

Empowering the frontline Care homes are only as strong as the people on the floor. The nurses, carers, cleaners, chefs.

The ones who show up every day with love and patience.

But the truth is, care work is tough. It is emotional, physical, and often underappreciated.

We have built a culture where nurses can say, “I am worried,” and be heard. Where junior staff are encouraged to ask questions, challenge concerns, and share ideas. Where safeguarding is not feared. It is embraced as protection.

Clinical excellence, compassionately delivered Innovation also means bringing clinical excellence into the care home, not waiting for it to arrive from outside.

We have embedded advanced clinical practitioner principles into daily care. Taking a proactive, evidence-based approach to

things like falls, frailty, epilepsy, nutrition, and complex medication regimes.

We have worked closely with general practitioners, pharmacists, dietitians, and mental health teams to ensure every resident’s care is coordinated, holistic and evolving.

The quiet victories

Some of our best successes do not show up in reports. Like the time a nurse, using one of our escalation tools, spotted early signs of sepsis and got help just in time.

Or the resident with dementia, no longer rushed to hospital for every fall, but safely monitored at home with the right plans in place.

Or the family member who tells us, through tears, “Thank you for keeping Dad comfortable. You made the hardest time a little gentler.”

Because in the end, innovation that protects residents is not about gadgets or glory. It is about the quiet, relentless work of building safety, dignity, and compassion into every layer of care. And that, to me, is the highest form of care there is.

n Sajjad Nandjy is the director of clinical governance and quality assurance at Langdale Care Homes.

A Royal Navy veteran who served in the D-Day landings in 1944 has celebrated his 100th birthday with military gifts and tributes. Commander Douglas Parish was the centre of attention at Salisbury care home Braemar Lodge where he has lived for more than two years. The father-of-four welcomed 55 family guests including his daughter Alison Larkham and most of his grandchildren and great grandchildren. They were joined by several uniformed officers from the Royal Naval Association, of which Douglas is a life member. He was presented with a framed birthday message from the First Sea Lord, General Sir Gwyn Jenkin, the professional head of the Royal Navy and its highest-ranking officer.

A World War Two naval veteran and former Chief Superintendent in the Metropolitan Police has celebrated his 100th birthday at a Dorset care home. Ronald ‘Ron’ Burnhams was the centre of attention among family, friends and fellow residents at a party at Colten Care’s Whitecliffe House in Blandford. His daughters Scarlet and Melanie prepared a special picnic lunch which was followed by a Victoria sponge birthday cake, as he requested, baked by chefs at the home. Home manager Emma Williams said: “We were proud to help Ron and his family and friends celebrate his 100th birthday. It was lovely to hear him give a speech to thank everyone for coming and he was grateful for the event.”

Residents are enchanted by circus magic at home’s summer fun day

CARE home residents were treated to a magical day of colour, music and circus antics at their summer fun day.

The show stopping spectacle at Pendine Park’s five homes in Wrexham was a feast for the senses – complete with a lifesize baby elephant float, clowns, strongmen, music and even a young musician dazzling the crowd.

Led by the ever-enthusiastic maintenance man Paul Morris – aka the ring master – a parade weaved its way around the grounds, drawing cheers, waves and beaming smiles from residents, families and staff alike.

For those unable to step outside, the cavalcade made sure no-one missed out, with residents watching from windows as music from The Greatest Showman and a blast of bubbles filled the air.

The colourful extravaganza also celebrated a major milestone –Pendine Park’s 40th anniversary – with similar events also being held at the organisation’s other care homes, Hillbury and Gwern Alyn in Wrexham and Bryn Seiont Newydd, in Caernarfon, at the same time.

It was a particularly poignant theme as Pendine founder Mario Kreft MBE has a personal connection to the Big Top.

His late father Franz was a professional bear and lion trainer who performed around the world.

In 1953 th young Slovenian arrived in Rhyl where he was contracted for the summer

season to Prince Cox’s Circus.

He met and fell in love with 17-year-old Pamela Warburton, the daughter of Fred and Rene Warburton, who ran the former Pen-y-Don Hotel, on the promenade.

The young couple toured the world and Mario was born in Durban, South Africa, and christened in a circus tent by the Bishop of Durban.

While his parents were working in the circus, Mario moved to North Wales to live with his grandparents who retired to Trefnant, near Denbigh, where he grew up and attended school.

In 1985 Mario and his wife Gill established Pendine Park with a vision to provide enriching care inspired by their own family experiences – a mission that’s

grown into a care group known for pioneering arts and music therapy.

Artistic spirit was on full display during the gala, with consultant artist-in-residence Sarah Edwards leading residents in crafting decorations, including the standout wooden baby elephant float – cut out by the maintenance team and painted with residents’ help.

“The residents were hands-on in bringing the magic to life,” said Sarah. “The whole day had a joyful, uplifting energy – it was unmissable.”

Resident Steve “Speedy” Roberts brought extra charm, riding in a donkey-shaped float fashioned from his wheelchair. Speedy, who helps the maintenance team with regular

tasks, was a crowd favourite.

Maintenance team members George Woodward and Mark Jones dressed as a strongman and clown, respectively, adding to the carnival spirit alongside Paul Morris, who also happens to be a skilled chainsaw sculptor with more than 150 carvings displayed across the grounds.

Each care home embraced the circus theme in style: at Penybryn, soapy bubbles rained down; at Highfield, clown costumes and photo ops kept residents entertained; and at Cae Bryn, activities co-ordinator Denise Roth got fully into character in a rainbow wig and full face paint.

Sarah added: “As ever our gardens and maintenance team have gone the extra mile to make sure we had a wonderfully uplifting parade in the build up to the party-fare and games activities which were then held in each of our homes.

“In the run up to the day a number of our residents also helped me with the dazzling artwork which made up the baby elephant float. The wooden elephant was designed by me but cut out by the maintenance team. Then myself and some of the residents painted it during our regular arts sessions.”

Carer Jerry Sevilla entertained residents with a clown dance while Astrid Elano, daughter of Bodlondeb deputy manager Arlene, set up a table on which she performed magic tricks.

Home’s memory care floor expanded

OAKLAND Care has expanded its memory care floor at Elmbrook Court in Wantage, Oxfordshire.

The investment forms part of the operator’s strategic approach to care which involves a frequent review and comprehensive efforts to enhance its home’s environments.

Manager Rebecca Warman said: “Over the years we have seen a real rise in demand for our memory care environment and wanted to make a conscious effort to invest and expand our memory care floor with new high-quality space.

“This exemplifies the efforts which have been made across Oakland Care to continually invest in our care homes so that we can always offer the highest quality professional care provision and accommodation.

“As Elmbrook Court has grown over the years it has been vital that we have not only maintained the high standards we are known for at Oakland Care but also

respond to local demand as it arises.”

The additional space comes in response to growing local demand for its memory care environment at Elmbrook Court, with the original space, known as Birch Avenue, at full capacity.

Memory care environments are designed to be relaxing, safe and familiar, incorporating elements

that reduce confusion and worry while promoting independence for individuals living with dementia or experiencing memory loss.

In response, the team have invested in the creation of a second memory care space, which will be known as Cedar Crescent.

This has seen a 28-room area

of Elmbrook Court enhanced with additional quiet, calm and sensory based features for current and new residents seeking this type of care provision.

Alongside the purchase of an interactive and adjustable ‘magic’ tablet device for residents, the expanded memory care floor has included the incorporation of nostalgic elements which residents may have experienced in the past, wayfinding décor, sensory touch patches designed to bring comfort and physical engagement, and more.

Through the process, improvements have also been made to the original Birch Avenue space to enhance the overall memory care offer at Elmbrook Court.

An event to mark the expanded memory care floor was attended by the Mayor of Wantage, Iain Cameron, alongside team members, residents, families and other members of the public.

Inside the Coroner’s Court: A mock inquest for care providers

By Zoë Fry

THE OS Learning Lounge returns to the Birmingham Care Show on October 8 and 9.

In addition to the Learning Lounge, we are also joining forces with Howden Insurance and RWK Goodman in the Care Keynote Theatre from 10.15am on day two

– Thursday, October 9 – to allow you to step inside the courtroom and witness a live, scripted mock inquest based on a fictional case to help care providers understand how evidence is examined and what challenges may arise during an inquest.

This powerful session offers a rare glimpse in to:

n How evidence is presented and challenged.

n The role of care providers in inquests.

n Real-world lessons on documentation, communication, and safeguarding.

Whether you’re a care professional, manager, or policy lead, this session will deepen your understanding of the inquest process and highlight key risks and responsibilities.

This session promises to be insightful, practical and unmissable, so make time for this on your Care Show agenda and walk away better prepared.

Setting the scene: The (fictional) case – David Jones (aged 89)

n Lived alone after his wife’s death.

n Supported by his daughter and a homecare company (two daily visits).

n Known mobility issues; often moved without walker.

n Wore a personal alarm (which he disliked).

Key events – March 2, 2024

n Morning: Carer one attended. Alarm not recorded as given.

n Evening: Carer two found Mr Jones on the floor. No pain reported. Assisted him to bed.

n Next day: Carer three attended. Mr Jones complained of leg/hip pain. Declined medical help.

n Later: Daughter called ambulance. Hospital confirmed fractured hip. Mr Jones died five days later from pneumonia.

Family concerns – Mr Jones’ daughter raised the following complaints:

1. Alarm not given on morning of fall.

2. Carers 2 and 3 failed to call for medical help.

3. She wasn’t informed about the fall.

4. Claims neglect; requested Article 2 inquest (jury) – denied.

Witnesses:

n Carer one: Claims alarm was given; not recorded. Summoned to give evidence.

n Carer two: Found Mr. Jones; unsure about alarm placement.

n Carer three: Didn’t call GP or daughter due to Mr Jones’ refusal.

n Director: Investigated post-death. Improvements made to alarm use and record-keeping.

Join us to find out how this case unfolds. To book your FREE ticket to Care Show Birmingham visit https:// theoutstandingsociety.co.uk/birminghamcare-show-learning-lounge/

No need to book the session, but please do arrive early to guarantee a seat as we expect this to be a very well attended session.

Presented by The Outstanding Society, Howden and RWK Goodman.

n Zoë Fry is a director of the Outstanding Society.

The OS is a Community Interest Company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.

Please contact Sonia – info@ theoutstandingsociety.co.uk for more information or follow the links below:

Operator supports Parkinson’s infusion support at home

CHD Living Care at Home has become one of the first care providers in the country to support a pioneering Parkinson’s treatment.

The new treatment, known as Produodopa, delivers continuous 24-hour medication via an infusion pump, offering an alternative to time-sensitive oral tablets.

Designed to provide smoother, more consistent symptom control, the therapy is still in its trial phase – with CHD Living’s patient becoming only the 51st in the UK to access it.

Jane Mukome, clinical deputy manager and nurse at CHD Living Care at Home, was trained by St George’s Hospital to deliver the therapy and has since trained the wider care team, ensuring continuity and confidence in daily pump setup and oversight. The team is supported by HealthNet, the specialist provider of the infusion equipment and medication.

She said: “When I heard about the opportunity, I was genuinely excited.

“As one of a small group of nurses trained in the UK to deliver Produodopa, it felt like a moment of progress – not just for me, but for our sector.

“It’s something new, it’s promising, and I was proud to say yes when others said no. CHD

Newgate Lodge Care Home has received a £1,000 donation from Mansfield Rotary Club to support its ongoing fundraising efforts towards a specialist dementia table. The cheque was presented at the Lidder Care operated home’s recent summer fayre. Managing director Manjas Lidder said: “We are incredibly grateful to Mansfield Rotary Club for their generous support. We are proud to have strong connections with local organisations like theirs, working together to make a real difference in the lives of our residents and the wider Mansfield community.” Mansfield Rotary is a community-based organisation focused on supporting the local community, organising fundraisers and being involved in community-building events. Lidder Care has organised a variety of fundraising activities, including a Tough Mudder challenge, fancy dress walks across Mansfield and Ashfield and a 77-mile exercise bike ride challenge, raising more than £8,500 to date. The specialist dementia table engages residents with interactive activities and games, stimulating memory and cognitive function, encouraging social interaction and providing therapeutic enjoyment.

Living is that kind of provider –we don’t just deliver care, we push boundaries to give our clients the very best.”

Since starting the treatment, the client has reported improved symptom control and greater day-to-day stability. Her family say they are “deeply grateful” that CHD Living was willing to take the risk and champion something.

Delivered entirely in the home, this therapy is made possible by CHD Living’s blend of expert nursing leadership, personalised care packages and a strong culture of innovation. The organisation is already exploring how to expand this service offering to support more clients in the future, should the trial continue to prove effective.

“This is what person-centred care really looks like,” added Jane. “It’s about listening to people, understanding their needs, and being brave enough to do things differently. I’m proud to work for an organisation that sees innovation not as a risk, but as an opportunity.”

CHD Living Care at Home supports people across Surrey and the surrounding areas with home care – whether it is general day-to-day support, help with clinical needs or complex care requests – providing everything from hourly visits to 24-hour livein care.

Programme helps Bill regain independence

A CARE village resident who was left unable to walk and paralysed on one side following a severe stroke is regaining independence and quality of life thanks to a tailored programme of exercise and multi-sensory activities.

Bill Cartwright, 88, who is also living with dementia, is now able to play ball games and other activities after moving to the Belong Care village in Atherton and embarking on an initial 12-week rehabilitation programme coordinated by the village’s dedicated exercise specialist, Kelly Sullavan.

She said: “Bill has demonstrated significant neurofunctional and emotional progress over 12 weeks of multidisciplinary rehabilitation.

“Despite a complex medical history, his trajectory reflects the power of individualised care, persistence and strong therapeutic rapport.

“With continued support, Bill shows potential for further gains

in independence, strength, and quality of life.”

After just nine weeks, Bill was already showing significant improvements in his motor activity, especially his right side, and demonstrating increasing engagement with the programme, as well as increased autonomy and stamina.

His physiotherapist was so

confident in his progress that she discharged him, leaving Kelly to continue his rehabilitation.

Bill’s wife Jean said: “The stroke had a really severe impact on Bill, but he’s now able to move his arms and feed himself.

“I think part of the reason for the success is that he enjoys the activities, so he always attends them. Kelly has a very bright personality that helps with this.”

All Belong village customers have access to a specialist gym, run by a highly qualified exercise specialist who has experience working with older people.

Everyone who moves into a household for 24-hour support is assessed by the exercise specialist and offered a free personalised exercise or rehabilitation programme, and members of the public and apartment residents can also access the services.

The multi-disciplinary therapeutic approach involved tailored exercise sessions

facilitated by the village’s on-site gym, focussing on building strength to aid day-to-day living and help Bill regain mobility and movement in his right side and upper and lower body.

This included passive and assisted cardiovascular activity with the aid of a combined exercise bike and upper body cycle, as well as progressive resistance training with bands and weights.

The programme also incorporated holistic, multisensory activities involving music, lights, and chair yoga.

Family and friends were encouraged to participate in his sessions, providing vital emotional support and motivation.

Bill has shown continued improvement and is now able to squeeze, hold, and release with increased control and strength and can throw and catch, enabling him to take part in ball games.

Round of a-paws as furry friends steal the show at celebrations

DOG lovers at care homes in the south embraced a happy day of activities in honour of man’s best friend.

Residents, families and team members at Colten Care homes in Hampshire and Dorset celebrated National Dog Day in the company of furry friends old and new.

The day is an annual event designed to raise awareness of dogs in rescue centres and shelters and to encourage people to consider offering them forever homes.

At Woodpeckers, Colten Care’s Brockenhurst care home, residents Jeannie Hilton, Dawn Pearson and Pamela Neal used the occasion to champion their support for the Dog’s Trust Lymington.

They collected clothing donations from staff and fellow residents, made dog bandanas and prepared a hamper of dog treats, all for the Trust to sell in its shop, so helping to raise funds for dog welfare efforts.

Dawn said: “It makes us proud to do our bit to help this amazing charity.”

Meanwhile, Colten Care’s Lymington home Court Lodge held a light-hearted dog show enjoyed by residents, families, team members and of course their pets.

Categories included ‘Best Looking’, ‘Best Behaved’ and ‘Best Trick’ while guests joined in a singalong of ‘How Much Is That Doggy In

The Window?’.

The top honour, ‘Most Liked’, went to regular Court Lodge visitor Ruby.

In Dorset, Colten Care’s Poole care homes

Canford Chase, The Aldbury and Bourne View and Bournemouth home Avon Cliff all held events in honour of National Dog Day.

Canford Chase staff awarded rosettes to canine competitors in a race and waggiest tail competition.

At The Aldbury, the focus was on Roxy, a Yorkie-dachshund cross and visitor to the

Lotus Manor, Barchester Healthcare’s new care home in Woking, has opened its doors in style with a grand opening performed by the deputy mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community. Barchester’s chief executive officer Dr Pete Calveley and general manager Candy Guo hosted the event and invited guests to view the 64-bed facility, along with its landscaped gardens, which is now open and welcoming its first residents. Candy said: “We are delighted our home is now open. Our residents are at the heart of everything we do at Lotus Manor, and we look forward to welcoming them and their families, and becoming an active part of the local community. We take pride in really getting to know each of our residents to provide tailored care and support, ensuring dignity and choice in every aspect of daily life.” The home has been designed with residents’ comfort in mind, and Lotus Manor will offer residential support, respite stays and specialised dementia care, all delivered by a team of trained professionals.

home for more than eight years.

Companionship Team leader Sue Miles said: “Roxy often comes out on garden walks with residents, nudging people to throw her ball.

“She’s particularly fond of jumping on Joyce Holden’s lap when Joyce is sitting in our salon having her hair done.

“Roxy entertains us all with tricks such as twirling around on her back legs and rolling over at command.

“We presented her with a lovely rosette medal to thank her for her service and cuddies over the years.”

Paws were on parade at Bourne View in a dog show with categories such as ‘Cutest’ and ‘Best Listener’.

And residents and staff at Abbey View in Sherborne also invited regular canine visitors to a party in their honour.

Colten Care’s two Winchester homes, Abbotts Barton and St Catherines View, enjoyed doggy fun too.

Abbotts Barton held a community dog walk joined by Stephanie Walker from Winchester Hospice, the home’s charity of the year, with her dog Silver.

At St Catherines View, a dementia care home, dog-loving residents welcomed a team of specially trained therapy dogs who helped prompt conversations about pets in the past.

Dementia experience tour bus helps people better understand condition

HOME Instead UK has again taken its dementia experience bus on tour to give people the rare opportunity to step into the shoes of someone living with the condition.

Having taken a tour last year, the bus was back at the company’s national office in Cheshire, as part of a nationwide tour that saw Home Instead franchise owners raise awareness of dementia in communities across the country, from Brighton to Northwich.

Owned by Training2Care and sponsored by Home Instead, the bus is supported by medical research and uses technology to replicate the sensory changes associated with dementia.

Participants wear goggles, headphones and spiky insoles before undergoing the immersive experience, where they are asked to perform everyday tasks but with distorted vision, loud noises and sensory overload.

Many of Home Instead’s clients live with dementia, so the company was keen to encourage people to undergo the experience to try and get an understanding the daily challenges faced by people living with the

condition. The experience included a debrief to help participants understand what they have experienced as well as sharing useful tips and strategies to make the world a better place for people living with dementia. It was a tearjerker for many, particularly those who have loved ones living with the condition.

Ruth

Brown, chief operating officer of Home

Instead UK, said: “My Mother was diagnosed with mixed dementia five years ago. I’ve worked for Home Instead for 15 years and have learnt a lot about dementia in that time, but nothing can prepare you when a loved one is diagnosed.

“I knew it would be tough, but I was keen to undergo the experience myself to gain a better understanding of the condition my mother is living with.

“I was delighted to see the event so wellattended; it’s a sign that we’re moving towards a future where we’re more dementia aware. There are nearly a million people in the UK living with dementia, and that’s set to grow to 1.4 million by 2040. It’s important for all of us to take up every chance we get to learn more.”

Amongst the guests were clients’ family members, representatives from Home Instead’s national office team and Louise Lynch, who hosts a podcast called ‘Do I Sound Like I Care?’, which explores the role of caring for family members, with a focus on dementia.

2025 SHORTLIST

Activities Team of the Year

Abercorn House, Hamilton Barton Brook, Manchester

Earls Lodge, Wakefield

Eilean Dubh, Fortrose

Henbrook House, St Neots

Keate House, Lymm

Randolph Hill Nursing Homes Group, Edinburgh

St John’s House, Norwich Westlands, Teignmouth

Best Outdoor Environment

Chalfont Lodge, Chalfont St Peter

Dudbrook House, Brentwood

Eden Holme, Chesterfield

The Bungalow, Belfast

Trymview Hall, Bristol

Tuxford Manor, Tuxford

Catering Team of the Year

Acorn Lodge, Kenley

Hesslewood House Care Centre

Lonsdale Mews, Quorn

Oakdale, Leicester

Oaklands Rest Home, Southampton

Waterhaven Place, Chichester

Wilton Manor, Melton Mowbray

Quality in Housekeeping

Acorn Lodge, Kenley

Frank Foster House, Epping Oakdale, Leicester

Orchard Residential and Nursing Home, Huyton

St John’s House, Norwich

Willowbrook View, Wichelstowe

Community Involvement Award

Broadlands Residential Home, Lowestoft

Caring Connections Limited, Liverpool

Mercia Grange, Sutton Coldfield

Morris Healthcare Group, Burton Latimer

Parklands Care Homes, Grantown on Spey Thornhill House, Barnsley Waterhaven Place, Chichester

Management Team of the Year

Bowfell House, Manchester

Broadlands Residential Home, Lowestoft

Deeside Home Care Ltd, Flintshire Henbrook House, St Neots

Maryville, Brentford

Midlands Care, Leicester

Parsons Grange, Shinfield

Strong Life Care, Wakefield

Dementia Care Team of the Year

Belvoir Healthcare, Norwich

Carpathia Grange, Southampton

Highstone Mews, Barnsley

Mundy House, Basildon

SAP Care Services, Tonbridge Sefton Hall, Dawlish

The Evergreens Lodge, Sherborne

End of Life Team of the Year

Dudbrook House, Brentwood Ebury Court, Romford

Jubilee Court, Hucknall

Keate House, Lymm

Langdale House, Leicester

Mundy House, Basildon

Weald Heights, Sevenoaks

Excellence and Innovation In Dementia Care

Adept Care Homes, Hinckley

Ebury Court, Romford

Hanning Homes, Wallingford

Morar at St Andrews

Oaklands Rest Home, Southampton

The Big Dementia Conversation, Care UK, Colchester

Commitment to Training and Development

Connaught Care Collection, Windlesham

Foxburrow Grange, Colchester

Langdale Heights, Derby

Mettle & Bond Care, Oxted

St Michaels Homes Ltd, Brentwood

Sutton in the Elms, Leicester

Willowbrook Homecare, Oswaldtwistle

Regional Care Home of the Year Midlands and Wales

Ashgate House, Chesterfield

Everdale Grange, Aylestone

Hendra House, Ludlow

Raunds Lodge, Raunds

Tuxford Manor, Tuxford

Woodview, Newcastle-under-Lyme

Regional Care Home of the Year South

Aashna House, London

Beauleigh Court, Leigh-on-Sea

Gorselands, Burley

Manor Lodge, Chelmsford

Meadowbrook Care Home, Bishops Stortford

Reigate Beaumont, Reigate

Sefton Hall, Dawlish

The Hyde, Bridport

Regional Care Home of the Year North

Bowfell House, Manchester

Grange Lea, Ponteland

Holywell House, Whitley Bay

Mahogany Care Home, Wigan

Norton House, Elland

Oakfield Croft, Sale

Thornhill House, Barnsley

Regional Care Home of the Year Scotland

Abbey Court, Glasgow

Eilean Dubh, Fortrose

Morar at St Andrews

Rashielee, Erskine

Outstanding Achievement Award

Amanda Smith, Connaught Care

Barbara Savage, Eden Holme

Becky Redfern, Woodview Care Home

Bernie Suresparan, We Care Group

Kim Northwood, The Gables Rest Home

Mandy Croshaw, Rhencullen Care Group

Sally Morgan, St George’s Nursing Home

Care Employer of the Year

Care UK, Colchester

Ebury Court, Romford

Elizabeth Finn Homes

Llesiant Delta Wellbeing, Llanelli

Nexus Care Services, Sutton Coldfield

Southern Healthcare, Dawlish

Stow Healthcare Group, Bury St Edmunds

We Care Group, Harrow

Care Employee of the Year

Andy Edmondson, Willowbrook View, Wichelstowe

Chelsie Walne, St. Georges Park, Telford

Christine Brown, Roden Hall, Telford

Denise Cattedra, Right at Home Bridgend and Vale

Jessica Morgan, Homecarers Care Services, Winsford

Kerrie Haughey, Parkwood House, Plymouth

Linda Tomy, Oatlands and Oatleigh Home Care Bromley, London

Lisa Ward, Kevlin House, Norwich

Saengdao Sukharuean, Meadowbrook Care Home, Bishops Stortford

Best Initiative In Care Award

Care UK, Colchester Constantia Healthcare Group, Birstall Hendra Healthcare (Ludlow) Limited

Randolph Hill Nursing Homes Group, Edinburgh Right at Home Bridgend and Vale of Glamorgan Right at Home Cardiff and Newport

Severn Vale Home Care, Worcester

Strong Life Care, Wakefield We Care Group, Harrow

Care Group of the Year

Adept Care Homes, Hinckley Care UK, Colchester Connaught Care, Havant

Mettle & Bond Care, Oxted

Midlands Care, Leicester

Parklands Care Homes, Grantown on Spey

Royal Star & Garter, High Wycombe

Southern Healthcare, Dawlish We Care Group, Harrow

Care Team of the Year

Ashgate House, Chesterfield Belmont House, Sutton Broadlands, Lowestoft

Cwm Celyn, Blaina Newfield Lodge, Lytham St Annes

Surecare Calderdale and Kirkjlees, Halifax Venelle, St Albans

National Care Home of the Year

The winners of the regional categories will automatically be entered for the National Care Home of the Year Award