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no.283 • £4.75 incorporating
May 2020
The Number One magazine for the care sector
Appointments arranged for 12,500 staff THE Care Quality Commission has been contacting adult social care providers on behalf of the Department for Health and Social Care to book appointments for their staff to be tested for COVID19. Since April 10, 24,590 locations have been contacted and 12,422 appointments have been booked for staff. Working with Public Health England alongside local decision makers, including the Association of Directors of Adult Social Services, CQC’s national infrastructure is being used to book appointments at a national testing centre for any staff who are self-isolating with symptoms of coronavirus. This will give care staff more peace of mind about their own safety and that of their families and the people they care for – and means that those who test negative can return to work and help relieve the pressures services are facing. Ian Trenholm, chief executive of CQC, said: “We’ve taken some really practical steps to support adult social care during a time of unimaginable pressure, and we’ll continue to develop the package of support we’re offering across all sectors to help providers prioritise the safety of people using services and of staff delivering care. “It is especially important –
at a time when staff may be looking after more patients than usual, working outside their normal competencies or in new environments – to highlight the value of safety culture. “Ensuring an open and transparent culture where people can speak up when they have concerns about safety is crucial. ‘Staff must feel confident that they will be listened to – without any fear of blame or reprisal – when raising concerns and reporting incidents. “In these exceptionally challenging times, identifying and reporting risk so that action can be taken to ensure that safe care is maintained will be more important than ever. CQC will be listening, and we want to help you to keep people safe.” As some adult social care staff cannot visit a drive-through testing centre as they do not have access to a car, a scheme is being piloted for staff to order home testing kits. CQC will also be coordinating testing appointments for staff from other sectors who are not already covered by an existing NHS or local authority scheme, including GPs and practice teams. This does not replace existing local systems but will offer an extra option to help make sure that if anyone is struggling to get a test quickly, they have another route.
Nationwide Healthcare Staff
Supermodel seniors take to catwalk
Stocks Hall Nursing Home in Burscough, Lancashire held a surprise retirement party for painter and decorator and lifelong serviceman to the group, Colin Faulkner. He has worked in all six of Stocks Hall’s homes throughout the North West for more than 22 years, painting and decorating numerous lounges, bedrooms, kitchens, offices and outside areas. Colin has helped to ensure that the homes feel warm, comfortable and homely – paramount to health and quality of life. Friends and colleagues showed their appreciation of his service with cards, a farewell gift and a buffet celebration.
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ORCHARD House Care Home in Wisbech hosted its own fashion show for residents to enjoy. Spaced out over the year, the razzle dazzle of Movies beat away the blues, and there are still Beach Chic and Winter Wardrobe shows to look forward to later in the year. This was a fashion show with a twist though – not content with simply putting on a show for the residents to watch, the team at Orchard House encouraged residents to be the stars of their own show by having them dress up as icons from their favourite movies and strutting down the catwalk themselves. Residents were involved from the start, from determining the outfits they wanted to wear to helping design and create their own runway and narrating the event. The home was thrilled when students from the Beauty Department of College of West Anglia (Wisbech) volunteered their time to provide a glamorous Hollywood experience for all by doing their hair and makeup before they took to the stage. The drama department from the College of West Anglia (King’s Lynn) also lent the residential dementia and nursing care home a number of outfits. Registered manager Maxine Bain said: “A fun and engaging event such as this is a great way to improve social inclusiveness, stimulate recall and encourage reminiscence, while also improving self-esteem and the well-being of our residents.”
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CARINGNEWS
Provider puts wheels in motion for Sport Relief BIG-HEARTED colleagues at Colten Care homes in the south saddled up to help Sport Relief 2020. The fundraising marathon, in aid of vulnerable people in the UK and overseas, saw staff clock up hundreds of sponsored miles on virtual bike rides. They pedalled away on stationary exercise bikes positioned in foyers and lounges as residents and fellow team members gathered to cheer them on. The rides became a focal point for chats and encouragement, helping to create some pleasant distraction away from the coronavirus pandemic. Bethany Wells, a companionship team member at Bourne View and one of those who took part, said: “Our residents and team members really value being part of the community and raising money for worthwhile
Bethany Wells, companionship team member at Bourne View in Poole, Dorset, takes to the exercise bike in aid of Sport Relief. Pictured with her are colleagues and residents at the home. causes. It’s entirely up to will go to help people affected residents which charities we by coronavirus.” support. As well as the bike ride, a “Once the choice is made, whole wooden skittle alley we all get behind it. We were was loaned to Bourne View only too happy to help Sport free of charge for the day by Relief this year and we’re Christopher Poole, owner of especially pleased that some Bournemouth hire company of the money raised nationally Castle Fun.
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The idea of a skittles challenge followed a special request by resident Ken Hartwell. He was the first of 14 residents to take aim and ended up as the winner after knocking down eight of the nine skittles in one go. Other Colten homes participating in Sport Relief this year included Avon Cliff in Bournemouth, Canford Chase and The Aldbury in Poole, Amberwood House in Ferndown, Avon Reach in Mudeford and St Catherines View in Winchester. Their various bikes rides and skittle tournaments were complemented by other gentle games and sports such as three-legged races, trampolining, balloon tennis, and egg and spoon races. Altogether, the homes raised more than £300. Nationally, this year’s Sport Relief raised more than £40million for charitable causes.
At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk
We would like to take this opportunity to say thank you to the carers and all the hardworking individuals involved in looking after the nation’s most vulnerable. CareDocs is a family-run business. Our digital care planning and management system was launched in 2008 by two brothers with the vision to create more time to care for the residents in their own personal care home. Residents have always been our priority, and the values CareDocs is built upon are more relevant now than ever. We appreciate your inspiring and heroic work and just like you’re here for us, we’re here for you.
Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: cuk3@scriptmedia.co.uk National Sales Executive: Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk
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CARINGNEWS
Helen shares list of 50 important things carers do for others Nursing home wins public vote in inaugural awards SOVEREIGN Lodge in Eastbourne is celebrating after being named Care Home of the Year by the Eastbourne Herald. It was part of a list of more than 50 care providers that were showcased by the newspaper as part of a newly formed award. Members of the public were then asked to vote for the top home over four weeks. Ten homes were shortlisted after the first two weeks, with Sovereign Lodge in joint first. After the second two weeks of voting, the home was the clear winner, receiving more than 500 votes. Home manager Sam Kirwan said: “It’s been so wonderful to receive
this fantastic news, especially amidst the challenging times in which we’re currently operating. “Everyone at Sovereign Lodge works so hard to create a happy, caring environment for the people who live here, and it’s really important for us to receive feedback on how we’re doing. “Being recognised by a public vote in this way therefore means a great deal, and we’ll be celebrating this wonderful news with our residents.” The home, which is part of the Healthcare Homes Group, provides residential and nursing care for up to 64 people, many of whom live with dementia.
A LINCOLNSHIRE care worker has shared a list of 50 important things carers do for others to prove that care work is far from “unskilled”. With recent reports describing care workers as “unskilled”, carers and those they care for have been in uproar at how much the sector is currently undervalued. But one Lincolnshire care worker is taking a stand against the stereotype that care workers are unskilled with a touching open letter on social media. Helen Starsmore, who works for Boston-based Walnut Care at Home, listed 50 reasons why care work is important and why workers deserve more respect. Responding to the Lincolnshire Care Association’s #CaringIsASkill call-out on Facebook, in which the organisation asked carers to share why they believe care work is valuable, she said: “People say care workers don’t deserve more than minimum wage because they ‘only sit around and make cups of tea for people’. “I can give you a list off the top of my head of all the things care workers do, and I bet it’s not even half of it.” Helen then listed 50 important tasks that care workers undertake every day to help their service users to maintain their dignity and live life to its fullest. Responsibilities included everything from helping service users to shower, shave and brush their teeth, to providing emotional support when they’re feeling down and being there for them when no one else can.
Helen Starsmore
“Sometimes we’re the only people they see all day,” she added. Helen also highlighted that care work can literally be a life or death situation, as care workers “answer emergency response calls, battle with doctors when service users need to be checked over, and act fast when someone shows symptoms of a stroke, heart attack, fits and various other conditions”. And although care work can be very fulfilling, it isn’t always easy, with Helen calling attention to the less joyful elements of the job such as “remaining calm and professional when they’re hurling verbal and sometimes physical abuse at you”. She concluded: “We don’t complain. Our job is hard. Sometimes we laugh, sometimes we’re reduced to tears. “We know we deserve so much more, but we still do it anyway. Because we are care workers, and we genuinely do care.”
Head chef Steve Tatler, Grove Park manager Lisa Turnbull and head housekeeper Jenny Constable.
Another feather in the Award success for senior carer CAP for Grove Park
HOUSEKEEPING and catering staff at Grove Park in Headingley, Leeds received a double gold award after being inspected by the Continuous Advancement Programme. Grove Park scored 93.3 per cent in the housekeeping assessment, which was based on the findings and observations of the rigorous inspection. The catering team scored 93.7 per cent. Both teams were considered to have gone beyond expectations to ensure attention to detail in each and every task.
The project was overseen by manager Lisa Turnbull, who said: “I am so proud of both teams in achieving double gold. “Both Steve and Jenny have led their teams and in doing so have demonstrated commendable focus, motivation and continued passion to keep the residents at the heart of what they do. “Housekeeping and culinary standards are highly valued and intrinsically linked to the quality of life experienced by the community at Grove Park.”
A SENIOR care worker from HC-One’s Llys Newydd care home in Ammanford has won the Health and Social Care sector Learner of the Year Award at the QSA Apprenticeship Awards 2020. Shaun Bowen, who recently completed his Level 3 apprenticeship in Health and Social Care, was nominated by The Quality Skills Alliance for the award. He was nominated for the award for being a ‘dependable and calm member of the caring team, acting as a mentor to fellow apprentices and excelling in his role’ according to his appraisal. He was also recently made a senior carer, taking on more responsibility to run shifts and administer medication
which he ‘took in his stride with a professional, calm approach.’ Catrin Hopper, home manager of Llys Newydd, said: “I was incredibly proud of Shaun and what he has achieved. “He has overcome some real difficulties to achieve the award and has ploughed through everything that has stood in his way.” “His determination to succeed and his dedication to his role has been a pleasure to behold.” The ceremony was attended by award winners, partners and government and education representatives. Drinks and canapés were provided upon arrival, and it was a great chance for nominees to meet each other and chat.
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CARINGNEWS
Home embraces positive effects of pet therapy
Scents provide sensory support ACTIVITY staff at Rogers House have introduced a reminiscent sensory activity for residents, designed to support those living with dementia. Focusing on stimulating the senses, care home staff invite residents to open and smell jars that are filled with nostalgic scents, then guess what is in them. Familiar or nostalgic scents such as coal fires, carbolic soap, tobacco, matches and peppermint activate what is called the ‘olfactory memory’. These smell receptors are connected to a part of the brain that processes memories and emotions and is said to be something that seldom degrades with age, even with those people living with dementia. The timeless scents from yesteryear
prompt memories for the residents, taking them back to key moments in their life, as well as promoting discussion amongst the group. Jackie Miles, general manager of Rogers House said: “Sensory activities play a key role in our activities programme as they are so important for reminiscence and ultimately, the residents’ wellbeing. “We have seen that the range of scents can be incredibly emotive and a really helpful tool in recalling memories, for example, the scent of tobacco could take you back to a memory from your childhood of your grandfather smoking his pipe in his old leather chair. It’s a great activity and we’re looking forward to developing it more.”
A NOTTINGHAMSHIRE care home is hosting pet therapy sessions for its residents in a bid to make the facility even more of a community. Residents from Red Oaks in Mansfield have been bonding with Marlo, a nine-year-old Lhasa Apso. Marlo and his owner, Janet Bennett, have been providing pet therapy to care homes and nurseries for just over a year. He often sits on the residents’ laps and snuggles up in bed with those who are unable to move easily. General manager John Adams said: “Our residents have really bonded with Marlo and pet therapy is one of their favourite activities. “Many of our residents are animal lovers and have had pets their whole lives so they are completely at ease with Marlo.
Resident Hilda Hubbard with Marlo and Janet Bennett. “It’s fantastic that the physical benefits of pet therapy are just as powerful as the psychological benefits, which are evident amongst our residents.”
Alpaca fun for home’s residents RESIDENTS at Oakdale Care Home in Poole enjoyed a visit from two special guests – Guinness and Greyfriars Rufus the alpacas. As part of a wellbeing session, Wendy Williams of Alpaca Adventure visited the facility where her alpacas spent time with residents, many of whom live with dementia. Lauren Tompkins, wellbeing manager at Oakdale, said: “This was a unique opportunity for residents
and staff to meet these beautiful animals and find out more about them. “It proved to be a real success and fits very well with our regular activities and wellbeing-based approach to care.” During their visit, Wendy and the alpacas spent time in the communal areas as well as individual bedrooms so that all residents, regardless of mobility, could enjoy meeting and stroking them.
How safe are our ratings? Open letter to Kate Terroni Chief Inspector of Adult Social Care Care Quality Commission Dear Kate When my ex-wife and I bought a nursing home in February 1986 it was the first new registration in the old East Suffolk Health Authority under new legislation – the Registered Homes Act. Over the years I have seen at first hand the progressive evolution of regulation and inspection methodology to its present state of micro-management of services. Where, for example, a single blank square on a MAR chart is automatically deemed to be a safety concern under regulation 12; or where a single missed signature among the consent documentation is automatically deemed to be in breach of regulation 11. And where, regardless of any evidence of risk or effect on the quality of care, such minor defects, inevitable in any busy complex organisation, automatically incur the rubber stamp of “Requires improvement” to the governance arrangements. With the endpoint of swathes of reports publicly labelling services and the care they provide as ‘sub-standard’. It is readily predictable that, when inspections restart at some time after we pass the peak of the coronavirus pandemic, your officers will find that the pressures on care homes and home care services have left gaps in documentation, fall-off in training programmes and appraisals, delays or omissions in audits, and the like. Will you as the chief inspector merely turn the switch back on? Or
will you take the opportunity to review your methodology, not just for the ‘next inspection’ but for the future? Not least bearing in mind that services must adjust to a future where further such outbreaks are to be anticipated, and factored in so far as may be possible. What value will the regulatory system now place on the innate qualities of care staff, so dramatically evidenced of late? And will that value be merely a short-lived one-off exception? The effects of Covid-19 on social care should be a wake-up call, a cue for a root and branch review of inspection methodology. Not to lower expected standards or allow risks, but to recognise what really matters in social care. Reflected in full consultation and meaningful public debate, and in proportionate new policy to avoid widescale arbitrary or disproportionate judgements. Anything short of it would carry the risk of diminishing the sacrifices and selfless dedication of tens of thousands of care workers in this pandemic; of mocking the care of people who have survived; and of dishonouring the memories of care workers as well as of service users who have not. An early indication of the Commission’s future intentions by way of published reply to this letter might serve to reassure providers and managers of the continuing support of the Commission in the coming years. With Kind Regards Dr Richard Fairburn HSC Professional (Consultancy)
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CARINGNEWS Advertiser’s announcement
Mother’s Day celebrated BOROUGH Care pulled out all the stops to make sure residents felt appreciated and special on Mother’s Day. At the group’s 11 homes for older people across Stockport the catering teams produced a delicious lunch and afternoon tea menus, while the activity lifestyle facilitators organised fun activities for residents. There were opportunities throughout the day for mums to keep in touch with their children by telephone, video call or seeing them through the window. Families sent lots of cards and gifts to show their mum she was close by in thought if not in person. Residents at Borough Care’s
Silverdale home in Bredbury are sharing messages with their families via social media. A photo of a resident, along with their individual message to their families, will be available for people to access online. Dr Mark Ward, CEO of Borough Care, said: “Staff at all our homes are working tirelessly in these unprecedented times, to ensure our residents are supported both emotionally and physically while families are unable to visit. “We are committed to ensuring the lives of our residents remain active and colourful, despite the current challenges of maintaining their safety during the coronavirus pandemic.”
Maritime charity cuts its carbon footprint SURREY-based care home The Royal Alfred Seafarers’ Society is reaping the rewards of its green initiatives after cutting its plastic usage by 74,000 items per year to dramatically reduce its carbon footprint. The maritime charity caters for 68 residents at its Belvedere House nursing care home and has prevented 52,000 plastic cups and 22,000 wet wipes from reaching landfill by rolling out an environmental plan, fronted by staff. Commander Brian Boxall-Hunt, chief executive of the Society, said: “Although public awareness and willingness to reduce carbon emissions is currently on the A 96-year-old residenthigh had his dream news agenda, we when identified the need become a reality the care home to begin investing in green technology arranged a trip to play a Compton many years ago and are experiencing Organ. the benefits every day. runs an Sunrise of Westbourne “As a not-for-profit organisation, ‘Anticipation Club’, encouraging we have totomanage theskill challenge of residents try a new or hobby. keeping down where Robert costs Tarrant’s wish waspossible to play a while delivering outstanding level Compton Organan and, luckily, one of of residents theinnovative remainingcare few to in all theour country is in that depend on us for a good quality Bournemouth. ofThe life.care home organised for Robert green to“While attendinvesting a special in performance by technology wasorganist a big investment for accomplished Byron Jones. the home, not are we beginning Activities andonly volunteer to reap the financial rewards, but can co-ordinator Kim Newton contacted be proud our efforts to to reduce our Byron andofhe was happy include carbon much as possible. some offootprint Robert’s as favourite songs in “Our staff have been pivotal to this his performance. and the fact they havedirector prevented Wendy Blow, senior of
thousands of unnecessary single-use plastic objects from being thrown away demonstrates our ability as a collective society to drive meaningful environmental change.” In addition to this, the senior management team has been working to reduce the home’s reliance on fossil fuels over the last three years by installing solar panels, which have cut electricity bills by around 15 per cent. The site’s sustainable pellet-fired biomass boiler has reduced gas usage by around 20 per cent and a 135m borehole has also been sunk to supply fresh water at a projected saving of £8,000 per year, allowing the charity to invest in facilities for the home and community relations, added: “Robert its wasresidents. so grateful to the team at Sunrise its work to reduce ofAlongside Westbourne for making his waste dream and carbon emissions at its care a reality. home, The Royal Alfred “It was our pleasure toSeafarers’ organise Society has also produced a topWe tips such a special evening for him. guide like-minded businesses alwaysfor aspire to help our residentsto reducing plastic make lovely newwaste: memories and n Preventdifferent waste contamination by maintain passions, interests using a second separate nonand hobbies, it bin is sotowonderful to recyclables. see!” nAfter Recycle lenses at your the contact recital he was overjoyed nearest when heopticians. got the opportunity to play n microfibre theUse organ himself.cloths instead of wet wipeshas that can be washed and Robert played the piano since reused he was six years old, and in his early n papertostraws rather 20sUse hisrecyclable mother helped pay for his than organplastic. lessons. nHe Use cupsand as opposed is compostable still a passionate skilled to single-use plastics. organist 75 years on.
Robert’s wish comes true as The Alzheimer’s Show he plays the Compton Organ
2020, Olympia London THE UK’s leading event for dementia runs on June 5 and 6 at Olympia London. The two-day conference and exhibition showcases the latest information, advice, products and services for healthcare professionals and the public helping those with Alzheimer’s and dementia. A full conference programme features leading experts and professionals in three separate theatres, as well as daily question time sessions, panel debates, Q&A sessions, practical activity workshops, professional advice clinics, interactive
dementia experiences and a wide range of dementia and care exhibitors. New for 2020, the Virtual Dementia Tour will be delivering their complete training session involving an eightminute simulation followed by a 75-minute debrief giving visitors the opportunity to fully understand the behaviour and needs of people living with dementia. Spaces are limited and should be booked in advance. Tickets cost £17.50 online, £25 on the door. The full Virtual Dementia Tour costs £45 and includes entry to the show.
5– 6 June 2020 a time of tremendous upheaval and uncertainty “ Infor us all, there are many of you working night and day in our Care Homes across the country, Olympia London facing great challenges and potential threats to your own health, in order to help keep others cared for and safe.
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Army sergeant marches for veterans’ charity AN Army sergeant and his friend are preparing to hike seven marathons in seven days for Royal Star & Garter. Sgt Greg Smith and Pete Seabrook’s epic 190-mile challenge will take in the charity’s three Homes, in Solihull, Surbiton and High Wycombe, where they will meet residents and staff. Known as The Charity Adventurers, the pair from High Wycombe are aiming to raise £1,500 for Royal Star & Garter, which provides care to veterans and their partners living with disability or dementia. Greg joined the Army 13 years ago and works with Apache helicopters in the Army Air Corps. He learned about Royal Star & Garter in 2019 while fundraising for The Charity Adventurers’ first challenge, and was instantly drawn to the work it does with veterans. Greg, who has been on operational tours in countries including Afghanistan and Libya, said: “I looked at what Royal Star & Garter does for veterans, and how it cares for them physically and mentally, and I thought it was a really nice charity that does amazing work.” His desire to raise money for the charity grew further when his mother Angela started working as a nurse at the High Wycombe home. The Charity Adventurers then visited the High Wycombe home,
Sgt Greg Smith and Pete Seabrook.
where they were blown away by the care and facilities on offer. Greg added: “We were given a tour and it was phenomenal. We thought if we could help in any way it would be amazing.” The pair plan to be waved off by residents from the Solihull home and follow the Grand Union Canal to London, where they will stop off at the Surbiton home and spend time with veterans there. They will then follow the Thames towards the charity’s High Wycombe home, where they aim to arrive to a
heroes’ welcome. They will walk a minimum of a marathon each day, and plan to cover three or four miles every hour to complete the challenge on time. They will spend nights either camping in a tent or in B&Bs. Pete is looking forward to the hikes, but with some trepidation. He said: “I’m not sure how easy this is going to be for me. I’m not used to putting that sort of mileage in on my feet every day. I think it’s going to be more of a struggle and challenge for me than it is for Greg.”
Outstanding double joy for owners
JANE and Gerry Roberts have received Outstanding ratings from the CQC for both of their care homes in West Oxfordshire. For Rosebank in Bampton it was its second consecutive Outstanding rating. Churchfields in Cassington, which Jane and Gerry only took over four years ago, received a ‘Good’ rating three years ago, and has now been awarded Outstanding. Jane added: “I am absolutely thrilled that our hard working and incredibly dedicated team have gained this recognition. We have a wonderful care team at Churchfields, who share the same vision and philosophy as us. It makes provision of high-quality care everyone’s business. “When Gerry and I took over this home, we had a vision and we wanted to make it a reality. Seeing our residents happy and living life the way they want is fulfilment of that vision. “We have stopped at nothing to make this home the best it can be, and thereby ensuring Churchfields is a home away from home for our residents.” There are only 10 homes in the whole of Oxfordshire to have achieved this top rated recognition.
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11
CARINGNEWS Advertiser’s announcement
apetito unveils improved Level 4 puree range apetito, the UK’s leading creator and supplier of meals for the health and social care sector, has unveiled an enhanced range of dishes to improve the visual quality of its award-winning Level 4 Puréed meals. Its Purée Petite range now features sausages which look freshly sizzled, chips and potatoes that are beautifully browned and grill steaks which appear lightly seared, all to enhance the aesthetics of its texture modified food selection. When it comes to first impressions, food presentation is of paramount importance to apetito and creating dishes which allows its customers to dine with dignity, no matter their dietary requirements. Containing a similar calorie and protein content as apetito’s Purée Classic dishes, its Purée Petite range provides a similar nutritional value for those with a smaller appetite. The range has been created specifically for those with dysphagia, the medical name for swallowing difficulties. Dishes with this texture are pureed and smooth with a consistent texture, each one meeting with IDDSI Level 4 requirements. With more than 500 calories and 15g of protein in every 275g portion size, the Purée Petite range makes mealtimes more manageable for those living with dysphagia; a condition which can account for severe malnutrition amongst those living with it. Phil Rimmer, head chef for apetito, said: “After spending a number of months developing this innovation, we are thrilled to bring the new and improved Purée Petite range to our customers. “The team is passionate about providing quality nutrition and we have created these dishes to support care homes in all the fantastic work they do with some of society’s most vulnerable.” Dishes include favourites such as pork sausages
and mash, steak and chips,fish and chips and allday breakfast. There are numerous challenges in creating safe, compliant meals via home blending with the process being both time consuming for catering teams and potentially hazardous for residents if
the correct texture is not achieved. apetito eliminates any need for care homes to blend meals with its texture modified range. For more information on the apetito’s Texture Modified ranges visit: https://www.apetito.co.uk/ our-food/specialist-nutrition/
Making mealtimes more manageable We cater for specific requirements and nutritional needs without compromising on the delight of a delicious meal that allows every resident to dine with dignity.
www.apetito.co.uk
12
CARINGTECHNOLOGY AND SOFTWARE
New group aims to improve residents’ digital literacy Marguerite Brosnahan tries out the new giant Yetitablet technology.
Residents among first to try cutting edge technology
RESIDENTS at RMBI Care Co. home said: “Our residents love our new Prince George Duke of Kent Court are Yetitablet and can’t believe how among the first in the country to try easy it is to look things up on the out new cutting edge Yeti technology. internet on such a big easy screen. It’s The Chislehurst home has installed amazing to see the impact that this a Yetitablet – a giant tablet specially technology is having already on their designed so that older people and health and wellbeing.” people with disabilities can access Residents have been using the tech apps for entertainment, cognitive and together to research their family physical therapy. histories. Marguerite Brosnahan was Residents have been enjoying an fascinated to learn that she could use abundance of stimulating interactive the tech to investigate whether she is sensory activities on the huge screen. related to Oliver Cromwell, something Staff can choose from a variety of her grandmother had told her as a apps to download and they can enjoy child. activities as a group or individually. The Yetitablet has also been used The Yetitablet is unique because it’s by the residents for karaoke, word the only giant tablet built on an open games, quizzes and reminiscence Android OS. This means it works activities. It has allowed them to like a smart phone, so staff haven’t access sensory activities, using touch needed any training to use it. screen apps that burst with colour Arquella_Marketing_CaringUK_Final01_CMYK_OL.pdf 1 17/03/2020 15:55:08 Activities coordinator Valerie Allen and relaxing music.
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SUNRISE of Hale Barns, which provides personalised dementia care and assisted living in Altrincham, has launched a ‘Silver Surfers Group’ with the aim of improving residents’ digital literacy and to tackle loneliness amongst older people in the area. The care home is inviting members of the community to attend their free and informal classes on IT basics, including iPad usage, laptops and smart phones, and guests will be able to enjoy complimentary refreshments. Sharon Parkes, director of community relations at Sunrise of Hale Barns, said: “We are proud to be hosting our Silver Surfers Group. We love to encourage residents to learn new skills and socialise with members of the local community. “Everyone is really excited about this new initiative, as many of them can’t wait to be able to show their grandchildren what they can do using iPads and smartphones. We will be doing more activities to further expand on our anti-loneliness campaign in the future.” The sessions will be held on the last Friday of the month at 2pm, and Sunrise of Hale Barns has organised for computer repair company Mel’s
Computer Care to run them. Their expert team will also be on hand to answer any questions. The gettogethers will be jargon-free and adaptable to each attendee’s prior knowledge. This is part of Sunrise of Hale Barns’ anti-loneliness campaign. In addition to this, the home will also be inviting guests to join residents for activities such as a monthly afternoon tea and entertainment – this will be for any people who may be alone in their own homes, who want to come down and enjoy some company.
Technology company helps residents to stay connected ELEVEN iPads have been donated to Edinburgh Health and Social Care Partnership care homes throughout the city to help residents to stay in touch with family and friends. Danny Brown from technology company Zonal had the idea to reach out to the Partnership to see how they could offer support after talking to his mother, local councillor Susan Rae. He said: “My mum and I were talking and she mentioned the Council were doing a donation drive for iPads. “She explained they would go to hospitals and care homes to allow isolated people to connect with their families. “Given that I work for a technology provider that is family orientated it seemed the natural thing to ask the board if it was something we could support. “It’s hard for everyone right now, but
especially those separated from their families, and Zonal seemed perfectly placed to do something really good in such a difficult time.” The iPads have been distributed to Partnership care homes around the city and will enable residents to contact their loved ones while safeguarding measures are in place. Julie Casement, team leader at Marionville Care Home, added: “A lot of our residents are missing their regular visits from family and friends. “The lady in the picture was so excited when she received a FaceTime call from her niece. Prior to selfisolation, she enjoyed regular visits with her niece including trips out. “Due to the current circumstances we all find ourselves in, visitors are not permitted into the building. It’s been fantastic that residents and family members can now FaceTime or Skype daily.”
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14
CARINGINFECTION CONTROL
Tenants tap into scheme
TEN residents from Midland Heart’s extra care retirement schemes in Coventry are learning to tap dance as part of a project to tackle social isolation and loneliness in different communities. The housing association is working with professional writer and artist Steph Ridings on a 10-week pilot called Tappin’ In, involving residents learning to tap, share their life experiences and build new relationships. Wayne Exton, lifestyle change manager for Midland Heart, said: “We’re all really excited about this project because it’s a fantastic opportunity to challenge stereotypes about the kind of activities older people enjoy doing and it shows that you can learn a new skill or take up a new hobby at any stage of your life. “Tap dancing is loud and energetic, it’s fun, good for our health and wellbeing and it tackles social isolation. Our customers taking part are thoroughly enjoying coming to the sessions which have really built their confidence.” The tappers, who are aged from 65 to 87 and live at four different housing schemes, are making good progress and performed a routine and featured in a short film about their journey at The Belgrade Theatre, Coventry. An early dance class has been shown by BBC Midlands Today.
Homecare franchise wins prestigious accolade HOMECARE provider Bluebird Care Greenwich has won the Workforce Development Award at the Royal Greenwich Business Awards. The accolades celebrates businesses that demonstrate they care about their workforce, as well as the local people of Greenwich. The franchise was nominated for the outstanding training and development of its staff, who go above and beyond for the local community every day. Their care assistants are provided with the key training and support required to treat their customers with skill, respect, warmth and compassion. Anoop Sekhon, managing director of Bluebird Care Greenwich, said: “It is an honour to receive this prestigious award in recognition of our commitment to our staff and development of their skills. “Bluebird Care Greenwich is an incredible business to work for and our customers in the local community are at the forefront of everything we do. Congratulations to all the team.” Bluebird Care Greenwich was established in 2012 and, since then has provided a service of tailored personal care visits to ensure each customer gets the required support. The homecare provider specialises
in working with customers who live with dementia, physical disabilities and a range of other conditions. Their services include personal care, as well as meal preparation, shopping and household tasks. Care assistants can adapt to the level of care a customer requires, which can range from 30-minute visits up to full live-in support. Bluebird Care Greenwich has an excellent staff retention rate, which they attribute to various schemes including ‘Carer of the Month’ and
‘Refer a Friend’. Training is offered for a minimum of 12 weeks at the start of an individual’s career, with continued support and supervision. Central to this, its award-winning e-learning programme offers training in areas including dementia, infection control and customer care policies. The Royal Greenwich Business Awards’ ceremony was held at the InterContinental London at The 02. The event was hosted by TV presenter Steph McGovern.
Advertiser’s announcement
Proven technology offers greater protection for staff and residents CARE homes are having to work around the clock to ensure their facilities are as clean and infectionfree as possible, to try and prevent Covid-19 (and multiple other viruses and harmful bacteria) from entering their facility in the first place or containing it once it does. However, routine cleaning and disinfection, even with the use of other hand sanitisers and antibacterial surface cleaners, only sanitises the individual or surface for that moment in time, i.e. as soon as contact is made with an infected surface or introduced from the outside, the area or the person is no longer safe. In the tight confines of a care home, supporting one of the most vulnerable groups, cross infection via surface contamination is a major challenge. The transient nature of current cleaning regimes will always prove challenging, particularly as over 80 per cent of germs are spread by hands. Now a proven, independently accredited technology that offers a protective barrier wherever there is a risk of infection is at the forefront of preventing and protecting against the spread of Covid-19. Once applied it stays active, providing up to 30 days’ protection on surfaces and 24 hours on the skin. In a care home this can dramatically reduce the chances of encountering a crisis by reducing the spread of dangerous pathogens either by hand or touch. OneSpray’s Hand Sanitiser offers 24 hours’ protection with one application, contains no alcohol, is ultra-gentle on the skin and won’t wash off during normal daily washing. This means it is very economical to use versus
alcohol-based sanitisers, given that typically one person will apply those sanitisers up to 10 times per day. OneSpray’s Surface Sanitiser offers protection on nearly all surfaces including door handles, desks, door entry systems and keypads, touchscreens, phones, kitchens and taps. A single application forms an invisible barrier over the surface that lasts up to 30 days and will not wash off so normal, daily cleaning can continue. OneSpray products incorporate Zoono
technology, world leaders in antimicrobial protection. More than 150 worldwide laboratory testing reports support the efficacy of their products. OneSpray is offering a starter outbreakprevention package, specifically for care homes. It consists of a five-litre Hand Sanitiser with two one-litre dispensers, plus a five-litre Surface Cleaner with two 500ml spray bottles. Also available is a bespoke-designed solution, tailored specifically to your care home to provide the best protection possible.
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CARE HOME SALES NATIONWIDE
Company reaches £1m milestone AT HOME care provider Visiting Angels celebrated a milestone as its first franchised office reached a £1million turnover, almost two years to the day since signing its first client. The company’s Sheffield-based franchise is now providing close to 1,000 hours of care per week to local residents and employs a team of 70 care workers and office staff. “When we started, we projected a million-pound turnover in year three… and here we are,” said managing director Dan Archer. “It just goes to show that despite economic uncertainty it is possible to grow a substantial, profitable business in the care sector if you have the staff. “It also goes to show that our carercentric approach – putting staff at the heart of the business – is the right thing to do. All of our evidence points to the fact that by having available staff when others in the area are
struggling, we have been able to fulfil contracts and grow when others have not – it’s a victory for being carercentric.” Upon launch in the UK, Visiting Angels was the nation’s first carercentric franchise opportunity. The approach includes offering care workers a minimum £10ph wage with guaranteed annual increases, a generous mileage allowance, regular car servicing and valeting, a mobile phone and much more. Regular team meetings and social events help to ensure everyone feels valued. The core belief being that ‘a happy carer, is a good carer’. Established in the US in 1998, Visiting Angels is one of America’s largest care franchises, with more than 600 franchisees operating in five countries. As well as its commitment to being carer-centric, the UK concept focuses
Registered care manager Tray Hall with MD Dan Archer. on providing care to private pay to be able to share this milestone with clients, rather than relying on local our network of franchisees – some of council contacts. whom are just getting started,” added “It was an incredibly proud moment Dan.
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16
Plans to turn former HQ into £215m retirement community get go-ahead REIGATE and Banstead Borough Council has approved plans for Legal and General’s later living business, Inspired Villages, to deliver one of the UK’s largest retirement communities on the site of its former head office in Kingswood, Surrey. Set to create around 175 construction jobs per annum over its 6.5 year build period, and up to 80 new permanent jobs once complete and operational, the scheme will see more than £170m invested into the local economy at a time of heightened need. Jamie Bunce, CEO of Inspired Villages, said: “We are delighted that Reigate and Banstead Borough Council has approved our plan for Legal & General House. “This scheme will transform the vacant building into a vibrant community and provide a high quality later living offer that will attract older people and help free up local family housing. It will also provide a range of new facilities for local residents to use. “Our retirement community model encourages and facilitates
wellness in older people by providing suitable, safe, secure and stimulating environments, helping them live good, healthy, independent lives for longer. “It is clear that there is a genuine desire to renovate and bring Legal & General House back into use and incorporate facilities for the community to enjoy.”
Works are due to commence later this year and the site is expected to have a gross development value in excess of £215million when complete, making it one of the UK’s largest retirement communities by value. Inspired Villages will be transforming the vacant and dilapidated site into a vibrant later living community with 270 specialist
age-appropriate apartments, while preserving the long-term future of the Grade II* listed building; ensuring it remains at the heart of the Kingswood community. Plans also include up to 10 respite units, allowing Inspired Villages to work with local GP practices and hospitals to help reduce pressure on the NHS and local care services. The scheme was developed over a 15-month period in close consultation with key stakeholders including Historic England, the Kingwood Residents’ Association, the Copt Hill Lane Association, and the Council’s technical officers, leading to strong written support for the proposals. Stretching over 43 acres, the development will enhance the local area by offering on-site facilities such as a wellness centre, including a swimming pool, studio, gymnasium and tennis courts, dining and recreation facilities, as well as a small business centre and children’s nursery, all open to the wider community.
Home previously rated inadequate now outstanding Castlethorpe Nursing Home.
New owner for Brigg home DC Care has announced the sale of Castlethorpe Nursing Home in North East Lincolnshire on behalf of a long-standing client. The home on the outskirts of historical market town Brigg is a grand former landowner’s residence with associated outbuildings, all residing within 2.843 acres of extensively landscaped grounds. In the years following change of use into a care facility, the outbuildings were amalgamated into the main building and further extensions were added. The business provides both nursing and residential care and has an effective capacity of 44 clients. Since opening in 1988, the home has been lauded for providing excellent standards of specialist nursing care which includes general nursing, high dependency nursing and end of life nursing care. Seeking a happy and well-earned
retirement, Dr Jadwiga Craven instructed DC Care to market the home. It has been acquired by Nitin and Parum Sidhpura, existing operators who also own SRJ Care Home in Nottingham. Regional director Alison Willoughby appraised the business and the sale was managed by senior sales negotiator Lisa Rushworth. Alison said: “Castlethorpe Nursing Home has a long-standing reputation in the local community and I am delighted we were able to assist Dr Craven in finding a suitable buyer to take it forward. “With the outbuildings and extensive grounds, there is scope for significant development. “Lisa and I would like to wish Dr Craven a very happy retirement and also say a big thank you to Joanna Clark at Adams and Revers; Dr. Craven’s appointed solicitors.”
A MANCHESTER nursing home that was previously rated Inadequate has been rated as Outstanding by the Care Quality Commission Moston Grange, which is run by EHC Moston Grange Limited, was inspected in December, just over a year after its last inspection which saw it rated as Requires Improvement. The home provides accommodation and nursing care for up to 64 people and specialises in supporting people with dementia. At the time of CQC’s inspection 46 people were living at the service. Moston Grange had been rated as Requires Improvement up until an inspection in March 2018 when inspectors found the service had deteriorated significantly. As a result, the home was rated inadequate and placed into special measures. In October 2018 the home was again inspected when improvements were found. The home was rated Requires Improvement and removed from special measures. CQC’s most recent inspection found further improvements had been made resulting in the home’s overall rating changing from Requires Improvement to Outstanding. Sheila Grant, head of adult social care inspection in CQC’s north region, said: “During our inspection we saw multiple examples of staff living and breathing the values of ‘feelings matter’ and the delivery of care and support clearly focused on
people’s human rights. Interactions between staff and people in their care were kind, gentle, sensitive and appropriate and people using the service responded very well to this. “Work around equality, diversity and human rights exceeded expectations. There were exceptionally positive outcomes for people using the service and the senior leadership team led by example; which translated into an open, honest and transparent culture, where every person was valued as an equal partner. Feedback about the service was overwhelmingly positive. “All of this contrasted with the concerns we found during our inspection in March 2018, when we found a home that was not delivering the care people should be able to expect. The new culture has been encouraged by the home embracing new ways of working including supporting its work with CQC’s ‘Equally Outstanding’ toolkit which focuses on equality and human rights to effect positive change. “The home’s new Outstanding rating is testament to the dedication and commitment of everyone at Moston Grange and is an example of what can be achieved when providers, CQC and other stakeholders work together for the benefit of people who use services.” As well as being rated Outstanding overall, Moston Grange is rated as Outstanding in four out of the five key questions CQC asks and Good in the other.
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Princess opens new £25m care home in High Wycombe HER Royal Highness Princess Alexandra has met veterans at the official opening of Royal Star & Garter’s £25m care home in High Wycombe. She was taken on a tour of the stateof-the-art home during the visit, and also watched as residents took part in cookery and art activities. Princess Alexandra was welcomed by the Queen’s Colour Squadron with music from the Central Band of The Royal Air Force. She was received by the Lord Lieutenant of Buckinghamshire Sir Henry Aubrey-Fletcher and introduced to Royal Star & Garter chairman Major General Tim Tyler. Sir Henry joined the charity’s chief executive Andy Cole, chairman Major General Tyler and home manager Chelle Daly in escorting the Princess around the 74-bedroom building, which includes specialist dementia care, a library, activities room and in-house physiotherapy. Chelle said: “It was a pleasure to welcome the Princess and to introduce her to our wonderful residents and staff here. “We’re immensely proud of the home and the care we provide, and we’re already looking forward to welcoming her back again.”
Wolverhampton homes sold The Princess was then presented to other dignitaries, including High Sheriff Julia Upton, Buckinghamshire County Council chairman Councillor Brian Roberts, Wycombe District Council chairman Councillor Paul Turner, the Earl and Countess Howe, Wycombe MP Steve Baker, Air Chief Marshal Sir Stephen Hillier, the representative of First Sea Lord Commodore Matt Clark, and the representative of the Chief of the Air Staff, Air Commodore Alan Opie. Among the guests at the home was Invictus Games athlete Luke Delahunty. RAF veteran Luke represented the UK twice at the Games in hand cycling and rowing. He also toured the home and met residents including Gary Ward, a younger veteran who takes respite care at the facility.
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DC CARE has completed the sale of Avenue House and Apple Tree Court in Wolverhampton on the instructions of Begbies Traynor’s Jeremy Karr and Simon Killick – joint LPA receivers. Avenue House and Apple Tree Court are adjacent properties located in a conservation area of Tettenhall. The buildings are former private houses that were converted and extended for change of use into care homes. The businesses were previously registered for a total of 47. Following closure in late 2019 and the subsequent appointment of the joint LPA receivers, DC Care was instructed to market the former care homes, having worked previously with Begbies Traynor on many other occasions. Both properties have been acquired by Zed Ahmed and Balbir Singh of BZ
Property Holdings Ltd; experienced property developers, with the objective of substantially refurbishing the buildings and resurrect lapsed planning permission to extend to 54 bedrooms. The properties were appraised by northern region director Alison Willoughby and the transaction was managed by senior sales negotiator Lisa Rushworth. The sale price was undisclosed.
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18
£4.8m scheme for over 55s opens its doors Operator tops out three new care developments AVERY Healthcare’s build programme continues apace for 2020, with three new services opening this summer and autumn. In recent weeks Avery has ‘topped out’ new developments in Droitwich in the West Midlands, Edenbridge in Kent and Kettering in Northamptonshire. Celebrating with the relevant main contractors at each site, the group also welcomed the local Mayor from each town, as well as Avery ambassador Sherrie Hewson. Director of developments Adrian
Doyle said: “All three projects are progressing to time and budget. “They are all complex builds which have become even more challenging due to the wet weather in recent months. “Our contractors have endeavoured to mitigate and manage the challenges the projects present, and Avery look forward to the timely completion of the construction works so that Droitwich Mews, Edenbridge Manor and Avery Park can be commissioned and welcome their first residents.”
CAMBRIDGE-based Saunders Boston Architects has utilised its experience in the retirement living sector with the design of a new £4.8million development for LACE Housing. The Burrows, located in Nettleham, Lincolnshire, has been designed exclusively for over 55s and will provide a total of 36 affordable, safe and secure homes for the local community. The development is made up of 22 two-bedroom apartments and 14 two-bedroom bungalows which are designed to provide light, spacious and accessible accommodation. Each home contains fitted kitchens with built-in ovens and a wet room comprising of a modern three-piece suite with double shower enclosure, wash hand basin and WC. Darren Heffer, director of Saunders Boston Architects, said: “Creating homes that have such a strong standing within the local community is extremely important to us, and it’s exciting that The Burrows is now officially open for use. “We’ve thoroughly enjoyed following this project through from inception to opening and are looking forward to seeing the benefit that it holds within the Nettleham community.” Construction of The Burrows began in July 2018 after the Nettleham Parish Plan revealed a growing need
for affordable accommodation for older people in the area. The Burrows not only aims to create affordable homes for members of the local community, but also focuses on sustainability, through the use of PV panels, which will facilitate the economic delivery of the units. Darren added: “When designing a scheme such as this, attention to detail should never be sacrificed to enable a safe and secure space. “When working on The Burrows we wanted to ensure that every element was designed with the end user in mind. “We’re thrilled that the development will allow residents to continue living in the community and the familiar surroundings as they get older.” The Burrows is the second of two developments designed by Saunders Boston Architects for LACE Housing. The first, Brighton Place, named in memory of former local council leader Marion Brighton OBE, was completed in September. Saunders Boston Architects worked alongside local construction firm Lindum Construction to deliver the development. The scheme has been part-funded by Homes England through its Shared Ownership and Affordable Homes Programme, which aims to increase housing options for older people in England by March 2022.
Little Heath care home in South Gloucestershire.
Latest facility helps free up NHS hospital beds Group in £47.5m deal LITTLE Heath, Brunelcare’s newest care home and reablement centre, officially opened in South Gloucestershire following registration with the Care Quality Commission. The 64-bed care home and 24-bed reablement centre has already welcomed its first five guests. Working in partnership with University Hospitals Bristol and Weston NHS Foundation Trust, the new facility will play a key role in freeing up much-needed hospital beds to take pressure away from the NHS during this critical time. A stay at Little Heath Reablement,will allow people to recover and build confidence outside of hospital before returning to the comfort of their own home. Oona Goldworthy, CEO of Brunelcare, said: “Brunelcare was determined, despite the Covid crisis, that we would go ahead with the opening of Little Heath. “This is the first time that
Brunelcare and UHBW have worked in such a close partnership and we’re excited about the potential for more collaboration between the world of social care and the NHS in the future. “We still have lots of exciting new career opportunities available across Brunelcare and have launched a recruitment initiative about roles available on our website.” The build has taken two years to complete and includes spacious, modern lounges, quiet areas and break out spaces for residents and guests and a gym to be used with physiotherapists to help aid guests’ recovery. Each room at the centre includes its own en-suite with level access wetroom. The facility also hosts a town square that replicates a busy high street with a coffee shop, hairdressers and on-site shop that will officially open later in the year for guests, residents and their families to enjoy.
with investment trust HOLMES Care Group has finalised a long-term partnership with Impact Healthcare REIT which will see nine of its properties in Scotland acquired by Impact Healthcare REIT and leased back to the provider. This deal will see Impact provide a cash injection of £47.5m to Holmes Care Group, who will continue to operate all of the homes as before. The agreement will allow Holmes Care Group to make substantial investments across its homes and services. The properties have been bought in a sale and leaseback transaction, with a fixed 25-year lease, allowing the operator to continue to provide longterm care and support. Managing director Sharifa Lakhani said: “Providing excellent care to everyone who makes their home with us is our absolute priority. “We are very pleased to have
concluded this deal, which will allow us to continuously invest in our homes across Scotland while maintaining our proud tradition as a family-run business. “This long-term arrangement will see us continue to operate all of the homes, and is great news for residents, their families and our team.” The nine homes involved in the agreement represent 649 beds at present, with two services located in Drumchapel, Glasgow, and the remaining seven located across Aberdeen, Wishaw, Banknock in Stirlingshire, Renfrew, Greenock, Armadale in West Lothian and Stevenston in Ayrshire. In addition to continuing to operate the facilities involved in this acquisition, Holmes Care Group will maintain ownership and operation of its four homes in England.
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Saffron Walden care home celebrates grand opening THE Grange Care Home near Saffron Walden welcomed visitors to its grand opening. Guest of honour was Mayor of Newport, Councillor Arthur Coote who together with Abdul Kachra, chairman of Country Court, cut the ribbon and declared the home officially open. Managing director Alykhan Kachra said: “We are very proud of our latest care home and thank everyone involved in the development and opening. “It was wonderful to meet so many people from the village and receive such positive feedback. “As a family-run company we look forward to The Grange becoming an integral part of the community in Newport, providing the kind of care we’d want all of our loved ones to receive.” Visitors enjoyed a tour of the home and were wowed by the state-of-theart facilities which include en-suite bedrooms with walk-in showers, an assisted bathroom on each floor, hair salon, cinema room, activity room and its own pub ‘The Spitfire Arms’. The aviation theme continues outside with a spitfire plane on the terrace creating an outdoor feature for everyone to enjoy. The home features two lounge and dining areas, The Audley Suite on the first floor opens out on to a large
Hazel Phillips
New owner for Bristol home
terrace where residents and their visitors will be able to enjoy tea and cakes. The facility also has several quiet seating areas in corridors where residents can rest for a moment and enjoy the themed décor. Each part of the interior design has been carefully chosen to offer opportunities for reminiscing and talking points, with themes such as vintage aircraft with maps, books and items to look at or read. Country Court is passionate about residents’ well-being and The Grange will have dedicated activity and wellbeing champions who will get to know residents individually. They are then able to support and
“Piecing Consultancy service to assist in the planning p ro c e s s
encourage people to continue to enjoy their hobbies and interests. There will be a range of meaningful activities for residents to enjoy every day, either in a group as a sociable activity or on a one-to-one basis. Local community groups will be encouraged to visit residents, join in with activities and host their own events. From reminiscing and games to light exercise, crafts, gardening or singing there will always be something going on. Set in the grounds of Debden Grange Retirement Village, the care home specialises in residential care, short-term respite care and specialist dementia care for up to 40 people.
the evidence
LAW firm Royds Withy King and mortgage broker Chandler & Co have completed the acquisition of The Gables Residential Care Home in Hanham, Bristol, on behalf of Paul and Jacky Edwards, owners and operators of the Compton View Residential Home in Yeovil. The Gables is a 20-bed residential home which has been operated by the retiring seller for a number of years. It was rated Good in its last inspection. Hazel Phillips, a partner in the specialist Health and Social Care team at Royds Withy King, said: “Despite the current Covid-19 challenges we are delighted that the acquisition continued after months of work by all parties. “Our clients are experienced care home operators and the need for good quality care is greater than ever in the backdrop of Covid-19. I look forward to seeing Paul make a huge success of this home.” Chartered accountants Albert Goodman provided financial and tax advice on the acquisition.
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20
CARINGAPPOINTMENTS Bristol-based social care provider Milestones Trust has appointed Hilary Crowhurst as its new chief executive. She previously held the position of executive director of operations and development at national learning disabilities charity Hft. Hilary replaces outgoing chief executive John Hoskinson, who retired last month after eight years in the role. She said: “I feel hugely privileged to be at the helm of Milestones Trust, a social care charity with an established reputation and long history of providing high quality, safe, person-centered support for vulnerable adults. I have a careerlong passion for creating and developing outstanding, inspiring services that change the lives of the people we support for the better and I am very much looking forward to working with the trust team to support many more people across the South West in the coming years.”
Carol Norman has been appointed experience coordinator at state-ofthe-art care village, Belong Warrington, taking over as the lead for all activities, events and entertainment for village customers and bringing with her almost 25 years’ experience in dementia and end-of-life care. Carol will be responsible for the village’s experience days programme, utilising her extensive, personal local links to provide activities, including arts and crafts, exercise sessions and poetry readings to its customers and the wider Warrington community. Alongside her new post, she will continue working towards her NVQ level 5 leadership and management qualification. Cornerstone Healthcare, the Hampshire-based care provider, has appointed Michelle Murchan as general manager of its home, South Africa Lodge. She is a registered general nurse with almost 20 years’ experience in healthcare management within the NHS, in private care homes and as a regional manager. Michelle brings specialist knowledge of elderly and dementia care, together with a proven track record of improving care standards and increasing rates of occupancy. She said: “I’m very excited to be joining the company, especially at a time of significant development. My aim is to build a really united, committed and skilled team and take South Africa Lodge to the next level.” ThinCats has announced the appointment of Richard Henshaw as director, national development, healthcare, and will focus on lending opportunities across the sector. His role will be to raise company’s profile in the sector and lead the launch of a new healthcare fund. This will focus on providing lending options to residential, nursing and dementia care homes, as well as the many specialist facilities in the field. Richard comes with more than 20 years of experience across financial services and healthcare, including 13 with RBS and AIB, and eight with healthcare specialist brokers, Chandler & Co. Additionally, he has six years’ direct experience as a care home owner. Richard will work closely with head of sales Mike Hackett and director, regional business development, Kevin Steven. New Care has appointed Carla Middleton as registered manager at Formby Manor Care Centre in Formby. She is committed to delivering person-centred support with individual care plans tailored to the needs of each resident, as well as going above and beyond, with the ultimate aim of setting new standards for care in Merseyside and ensuring Formby Manor becomes one of the top-rated care homes in the region. Carla was previously regional commissioning director of operations for a specialist care provider looking after some of the community’s most vulnerable people, from neuro-disabilities, brain injury and spinal injuries to mental health and forensics conditions.
Orchard Care Homes has completed its new line up of senior staff with the appointment of a director of quality. Cheryl Baird will oversee the operator’s compliance, governance and quality to ensure high standards of care for residents. She is also the executive lead for nursing and dementia and will drive both strategies. Orchard has also strengthened its marketing team with the appointment of Neil Ward as group marketing manager. In this newly-created role, Neil will head up the marketing team to promote the provider’s achievements to local authorities, residents and families. Outlook Care has welcomed Kathy Davies as its new director of care and support. Kathy is a registered general nurse who has worked within social care for just over 30 years. She has held senior operational positions in both elderly care and specialist services within learning disability and mental health. Kathy said: “It is such a privilege to have been selected for such an important role within Outlook Care. I have been impressed already with the positive approach to care and support within the organisation and I am looking forward to working with the teams to ensure that Outlook Care remains a leading provider within the industry.” Fulcrum Care has announced that Kima Sutherland-Dee is to join the company as a consultant. She brings with her more than 30 years’ experience in the adult social care sector. Kima is a highly-experienced senior health and social care professional with a background across sectors that include nursing, elderly care, dementia, learning disabilities and regulation. Her most recent role was with the Care Quality Commission, where she spent 18 years as both an inspector and inspection manager. She said: “I am looking forward to using my leadership, mentoring and communication skills to help Fulcrum’s care home clients to drive improvement and put regulation and standards into practice.”
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CARINGPRODUCT NEWS
Thank you from CareDocs KEY workers are keeping our nation moving. The dedication and courage of everybody involved, including those in care services, is heroic and inspiring. At CareDocs we understand that without the proper tools readily available, difficult jobs become even more challenging so we’re making every effort to support our customers and ensure we stay fully operational. Here are some of the things we’re doing to keep you covered: CareDocs Connect: Our new CareDocs Cloud feature brings people together. When care staff log updates about a resident, relevant information can be instantly shared with their family, friends or health professionals through the CareDocs Connect website. In return, the contact can send text messages, files and photos back to the resident. It’s our simple, in-development solution for sharing support and encouragement with the people who need it most, taking pressure off carers by reducing valuable time spent communicating on behalf of others. Priority Hardware: With the increase in home and remote working across the country, hardware suppliers have been hit with huge demand for extra equipment resulting in long waiting times for deliveries of laptops. However, because we serve the care industry, in these unprecedented times we’re given priority when ordering computer hardware from our supplier to ensure you receive what you need as quickly as possible. Remote Training and Support: We’re offering free remote training and support to all our customers. This means we can share our screen with you and demonstrate all the
Resident Margaret Smith.
Residents stay upbeat for St Patrick’s Day
beneficial features CareDocs offers without visiting your business. All you need is a laptop or desktop with internet access. Out-of-Hours Support: As well as getting in touch during our normal opening hours, did you know we provide out-of-hours support up until 11pm? If you contact us by phone or email after our office shuts, your query can still be picked up by a member of our friendly team. You’ll receive the same support and we can even access your system remotely. CareDocs Community: We’ve created the CareDocs Community Facebook
group for care professionals to share experiences and solutions relating to the COVID-19 outbreak. This can be anything from discussing business-related topics, sharing tips or alerting the community to important news. This is a platform we can use to grow stronger together. On behalf of the entire CareDocs family, thank you for your invaluable work. If you’d like any information on the above, please contact our friendly support team by phoning 0330 056 333 or emailing support@caredocs. co.uk
n In France, the logistics platform at Verneuil-en-Halatte mobilised its resources to enable delivery within 24 hours of components to a customer producing medical respirators. n In India, a university hospital in Kolkata was converted into a specialised centre dedicated to the treatment of Coronavirus patients and was equipped with the group’s UPS (uninterruptible power supplies) to ensure continuity of energy distribution. n In Italy, emergency solutions (especially bedhead units, nurse call devices and VDI cabling systems) were provided for temporary hospitals set up in Milan and Bergamo. n In the Netherlands, a video conferencing system was donated to a retirement home in Eindhoven, to facilitate maintaining links between residents and their relatives. n In the United Kingdom the Aid Call Touchsafe Pro emergency nurse call system was installed into several Nightingale field hospitals and various hospitals where areas had been re-purposed for new wards. The Tynetec Reach IP and Touch 2 pendants were also deployed as a plug and play option to support hospital discharge. For
alarm receiving centres operating an Answerlink system, customers have been offered a remote working module which enables calls to be handled from anywhere in addition to an automated reassurance and reminders module which frees up valuable resources and saves time for call handlers ensuring focus can be maintained on the wellbeing of the most vulnerable in our society. These projects and initiatives will be amplified even further in the weeks and months ahead. The Legrand group is also committed to supporting vulnerable and elderly people at this difficult time and recently announced the creation of a solidarity fund dedicated to care and nursing for the elderly. This fund is intended to provide support to staff in specialised facilities such as care and nursing homes. The fund will offer its support to the largest possible number of institutions and care staff. Legrand will work with its Foundation, created in 2014 with the purpose, in particular, of acting against the exclusion of vulnerable persons and those experiencing loss of autonomy. Staff in such care facilities, who
RESIDENTS of Dene Holm Residential Care Home in Northfleet have been staying positive and still got together to mark St Patrick’s Day. Staff are keen to ensure their residents experience normality in what is proving a difficult time, so aside from not having their usual visitors, it’s business as usual in the homes. Residents got into the spirit of the Irish holiday by trying on plenty of silly ties and hats, listening to Irish music and telling stories of myths and legends from Irish folklore. General manager Chris Hutchinson said: “As much as we are in the middle of a pandemic, it’s important for us that our residents’ lives continue as normally as possible, so we enjoyed our St Patrick’s Day celebrations. “It was great fun, with plenty of laughs, which is nice to be a part of at a time like this.”
Supporting staff in care and nursing SINCE the start of the current global health crisis the Legrand group has launched a series of measures aimed at protecting both its employees and its customers globally. These measures contribute to restraining the spread of the Coronavirus, while ensuring continuity of service for its customers and partners. Based on this unprecedented mobilisation, Legrand contributes to the ongoing solidarity efforts to contain the social and economic impact of COVID-19. Legrand has already deployed various solidarity initiatives in support of hospital staff and caregivers across the world. These include: n In Spain, the assisted living team retained essential manufacturing capabilities in order to ensure that independent living solutions were able to be deployed across the country and to the wider European market. n In the United States, a cable management solution was developed within four days to supply power to 2,000 beds in field hospitals in the state of New York. In the state of Indiana a production line for display screens has been converted to the manufacture of cloth masks.
are under considerable pressure in the context of the COVID-19 crisis, will be helped, for example, to finance hotel accommodation close to their place of work so as to avoid long-distance commuting, thereby protecting both their own families and nursing home residents. This way, Legrand wishes to act tangibly to improve the living conditions and comfort of healthcare staff in nursing homes for elderly people who are in the frontline day after day fighting the pandemic. The fund is open to contributions from both businesses and individuals wishing to join this solidarity initiative. Benoît Coquart, Legrand chief executive officer, said: “Faced with this unprecedented health crisis, many solidarity gestures have been deployed by our employees all over the world in aid of the most fragile and the most exposed. “The setting-up of this solidarity fund is a perfect example, which aims to support nursing home staff who more than ever need our solidarity. “I would like to warmly thank all of our employees for the commitment and solidarity they have shown ever since the crisis began.”
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CARING PRODUCT NEWS
What does it take to provide outstanding care to those living with dementia? Louise Testa, who runs an outstanding CQC rated care home in East Lancashire, reveals why passion, commitment and technology form the bedrock on which person-centred care is built upon.
How to provide outstanding dementia care Q) Instilling culture and vision is vitally important, isn’t it? Yes. My late father Ronnie, who built Cherry Tree care home in 1985 had a vision to create a safe environment where residents can live, love and be loved. That vision lives on today. In fact, this one sentence summarises our core values to a tee. This ethos is deeply ingrained within our staff, who are tasked with ensuring that our residents have their best day, every day, regardless of their limitations. It’s this total commitment to our residents, which earned the care home and my 22 staff an Outstanding rating from the Care Quality Commission last year. Q) So what’s the secret to providing high quality person centred care? The medical side of things, while important, is secondary. That’s just what happens in the background. Most importantly, it’s about finding out who the person is, and also who they once were. What made them happy and what delights them now? What were their passions and what makes them tick today? It may not seem like much, but the simple act of listening makes that person feel valued, fulfilled, loved and an integral part of our community. When they’re fully immersed in this loving, personcentred environment, we begin to see
residents. QCS also updates us the minute legislation changes, which means we’re never playing catch-up.
them come out of their shells, which is deeply satisfying for all of us. It’s why we do the job we do. Q) Can you please provide an example? There are so many inspirational examples that I could provide, but let me end with telling you Robert’s remarkable story. Two years ago, lying prostrate on a hospital bed, Robert had all but given up on life. I visited him at the hospital and persuaded him to come and live at Cherry Tree. I remember saying to him: “If you come and live with us, you’re not coming to die. You’ll be helped to heal, to find calmness, and most of all, you’ll be loved.” Robert took us up on our offer a few days later. Today, you wouldn’t recognise him. He’s two stone heavier, chairs residents’ committee meetings, helps out with accounts Staff at Rogers House Residential Care Home in Wigmore granted a wish that enabled resident Edwin Hoare to spend an afternoon in London reminiscing about his youth working in the capital. On behalf of The Wish Appeal, staff granted the trip for Edwin, who used to work as a butler in London, to enjoy afternoon tea at The Ritz. Jackie Miles, general manager of Rogers House, said: “Edwin had a wonderful day in London. As soon as they arrived at Victoria, he was pointing out all the places he remembered and telling the carers all about it. It was a really special day to be a part of.”
Housing adaptations and the supply chain BEST practice examples identified in a new checklist for local housing adaptations provision can already be met by a little care in supply chain selection. Care & Repair England has written the ‘Help with Home Adaptations: Improving Local Services’ guide to help improve services so that delivery of independent living is made easier. It includes a digest of good practice delivery features, which include links to added value services, and fostering of a culture of continuous improvement. Closomat’s Palma Vita wash & dry toilet fulfils the equipment expectations, whether the adaptation is being self-funded or provided under public sector funding. It is the only WC of its kind that can be accessorised initially and retrospectively, so that it continues to enable people to deal with intimate hygiene independently, for as long as possible. In its basic form, it enables everybody – whether or not they require their home adapted – to go to the toilet with optimum hygiene and cleanliness. When they become less able to perform this ADL, the Palma Vita still enables them to be clean
without the need for care intervention. As their condition deteriorates, addition of different operating mechanisms, seats, support systems, all continue to enable independent living, without care intervention in a very private activity. Enquiries: Call 0161 969 1199, visit www.closomat.co.uk or email marketing@closomat.co.uk
and even writes the Christmas speech. Robert’s also re-discovered a thirst for learning and wants to study for an Economics degree later this year. If that isn’t transformation, I don’t know what is. Q) How do you and your team manage compliance? We’ve been using QCS compliance management systems to aid us on this difficult journey for many years now. And while it would be wrong to say that QCS’s policies and procedures, which we mould into our care plans, offer a substitute to person-centred care, QCS lets my staff provide it by removing the regulatory burden from their shoulders. QCS helps us by giving my staff and me access to 350-plus policies and procedures, which we can then customise to meet the needs of our
Q) What do you most like about the system? QCS has really helped our carers, not just to correctly implement policies and procedures, but, more importantly, to understand why they are doing so. As registered manager I also like the fact that I can manage the way my carers use the system. Therefore, if they are pressed for time, which they often are, I can take advantage of the fact that QCS breaks its policies up into simple, easily digestible sections, and send regulation updates or training tips to carers as and when they need them. The webinar and video-based training options that QCS offers, which provide snapshots of best practice, are vital to my staff’s professional development too. This interactive training option also improves the effectiveness of my staff because it means that rather than taking them out of the home, they can learn on the job, which is much more valuable in my opinion. As for benchmarking, we use the mock inspection kits and auditing tools, which helps to prepare paperwork for an inspection. It also frees up my staff to change lives.
Day centre manager receives top award NIRMALA Singhvi, manager of Victoria House day centre for the elderly in Watford, was presented with the Community Impact Award. The award was presented by local organisation One Vision Project – set up to create better everyday life for the people of Watford, and particularly supports the vulnerable, promote equality and address injustice. Nirmala, known by all as Nimo, has managed Victoria House day centre for more than 13 years. The centre exists for the older generation, including those living with dementia, to enjoy. Members can visit seven days per week and take part in organised, meaningful activities and feel a sense of belonging in the kind, safe and supportive environment provided. Runwood Homes’ regional operations director said: “The whole community recognises Nimo’s unwavering passion and dedication to enhancing the care and wellbeing of others at Victoria House and celebrates her well-deserved achievement. “She has been an integral part of the management team at Runwood Homes for so many years and is a true asset to the organisation.” The successful day centre includes church services, singing, celebration of holy days, arts and crafts, gentle exercise, gardening, ball games,
hand massage and manicures, cookery, coffee mornings, discussion groups, board games, poetry reading, library, themed events, meals and excursions, as well as a regular walking group. Siddharth Vaghela, manager of neighbouring care home Greenbanks said: “The team would like to congratulate Nimo for her fantastic achievement. We are so proud and privileged to have her as a part of our team next door at Victoria House.” Nimo is not new to receiving accolades for her work. In 2006 she was awarded the lifetime achievement award by Runwood Homes and, in 2007, was awarded an MBE.
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