Caring UK March 2026

UK care home market review: 2025, looking ahead to 2026

By Darren Edwards

2025 has been a steadier year for the UK care home market.

After years of pandemic disruption and inflationary pressure, operators have shifted from survival to stability, focusing on occupancy, workforce retention, and sustainable pricing.

The sector continues to professionalise through consolidation, rising consumer expectations, and growing institutional investment influencing standards, data use, and governance.

Demand, occupancy and acuity Occupancy has recovered and largely stabilised.

National occupancy in early 2025 averaged 89.6 per cent, with steady levels expected through the year.

Once homes operate consistently in the high-80s, marginal occupancy gains strongly improve profitability, as many costs are fixed or semifixed.

Demand fundamentals remain robust, driven by an ageing population and later admissions with higher dependency.

Residents increasingly present with greater acuity, more dementia, complex behaviours, and higher safeguarding needs, requiring skilled staff, strong clinical oversight, and proactive risk management to reduce avoidable incidents such as falls or malnutrition.

Fees, funding mix and the “twospeed” market

Fee growth in 2025 has been strong, particularly among selffunded residents.

A 2025 data reported personal care fees at £1,302 (up 8.5 per cent) and nursing fees at £1,696 (up 8.3 per cent).

Yet the funding gap between local authority (LA) and private pay persists.

It is estimated councils paid an average £1,225/week for nursing care in 2024/25, compared to £1,594/week for private payers, a £369 difference that sustains a “two-speed” market.

This divide shapes strategy and investment.

Homes in higher-income areas typically achieve stronger margins and reinvestment, while LA-dependent homes face tighter budgets and greater exposure to wage and cost shocks unless local fee uplifts keep pace.

The sector-wide, estimated

value of the UK residential care market stands at £26.2bn (December 2024), underlining both its economic scale and political sensitivity.

Costs and margin management

Labour remains the sector’s largest cost pressure.

The National Living Wage rose to £12.21/hour in April 2025, with staffing costs up around six per cent year-on-year.

Operators have focused on retention, reducing agency reliance, and improving recruitment-to-induction processes.

Competitive pay, flexible rotas, and investment in wellbeing and development are central to workforce stability.

Non-staff costs have also remained high.

It is reported property costs per bed of £4,427 in 2025 (up 18 per cent), with cumulative increases since 2018 of 21 per cent for property and 52 per cent for food.

As a result, procurement discipline, preventative maintenance, and energy efficiency upgrades, particularly for older buildings, remain priorities to protect margins.

Workforce policy and the shift towards 2026

Policy changes have tightened the labour supply.

The overseas recruitment route for social care workers closed on July 22, 2025, alongside wider Skilled Worker restrictions

running to the end of 2026. This will make 2026 workforce planning more reliant on domestic recruitment and productivity gains.

Providers are expected to focus on faster onboarding, clearer career progression, and digital tools such as eMAR and digital care planning to streamline workflows and reduce staffing pressure while maintaining care quality.

Regulation, transparency and reputation

Regulatory and consumer scrutiny have intensified.

The Competition and Markets Authority (CMA) consulted on updated pricing guidance in July 2025 and, by November, had launched investigations into eight providers over potential consumer law breaches related to unclear pricing and optional extras.

Heading into 2026, operators should expect greater focus on transparent pricing, clear contracts, and accurate marketing.

Aligning fee information, top-ups, and optional charges with published materials will be essential to avoid reputational and legal risk.

Investment, consolidation and stock quality

Transaction activity in 2025 remained strong, demonstrating continued investor appetite.

A recent report shows £1.75bn of elderly care home

transactions in 2025, up 108 per cent on the previous year, largely driven by consolidation.

The UK is described as Europe’s most attractive care home real estate market.

In 2026, capital will likely remain selective, favouring purpose-built, modern homes with resilient occupancy and clear fee positioning.

Older properties may require significant refurbishment, repurposing, or operator change to stay viable under rising regulatory and energy standards.

Outlook for 2026

Market fundamentals remain solid: steady demand, cautious fee growth, and continued cost pressures driven by wages and utilities.

Success in 2026 will depend on strong workforce retention, efficient operations, and transparent pricing models.

Providers that can evidence value, through resident outcomes, staff stability, and efficient buildings, will continue to attract residents and capital.

The main watchpoints for 2026 include workforce availability following immigration changes, potential increases in the National Living Wage, and whether new high-quality supply can replace outdated stock without disrupting local market balance.

Darren Edwards is a healthcare agent at Montane Care. Email darren.edwards@ montanecare.co.uk

System is introduced to support safe mealtimes

CHARLOTTE Straker House in Corbridge has introduced a new Nutrition Pizza Scale, an innovative visual tool designed to support residents with their individual dietary needs and promote safe, enjoyable mealtimes.

The scale is based on the International Dysphagia Diet Standardisation Initiative and uses small pizza icons displayed in residents’ rooms to clearly indicate the required food texture, ranging from Level 3 liquidised to Level 7 regular diet.

The easy-to-understand system helps staff, volunteers and visiting family members quickly identify dietary requirements at a glance, supporting safe and dignified care.

The Nutrition Pizza Scale works alongside the home’s existing Ladybird Hydration Scale, which highlights individual hydration needs. Together, the two visual tools ensure that both nutrition and hydration requirements are clearly communicated and consistently met.

Home manager Sam Willis said: “We wanted to find a creative and

friendly way to make important dietary information clear at a glance.

“The Pizza Scale is easy to understand and works brilliantly alongside our Ladybird Hydration Scale, helping us support each resident’s individual needs without creating complicated identification systems.”

Clear communication around dietary and hydration needs is essential for resident safety, comfort

and dignity, particularly for those who require modified textures.

Visual tools like these act as helpful reminders and ensure everyone involved in a resident’s care is aware of individual requirements.

The full IDDSI nutrition scale is available to view on request, and visitors to the home may notice the new pizza icons displayed during their next visit.

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Understanding the true cost of catering in care homes

By James Leigh

WHILST many care homes may believe they have a strong grasp on where their catering budget is being spent, a surprising number of hidden costs remain overlooked and risk draining already stretched resources.

When thinking of the costs associated with mealtimes, many homes focus on ingredient spend being the bulk of the costs. Yet the true cost of cooking from scratch goes far beyond only the food itself.

From staff time and equipment usage to food waste management, there are many areas that must be encompassed for an accurate reflection. Without this full visibility, care homes could be missing the true picture of what catering is really costing.

The price of time

Factoring in how much labour is costing is a crucial aspect.

Preparing meals from scratch can be extremely time-intensive, from ingredient preparation to recipe formulation and specialist diet management protocols – the longer staff spend in the kitchen, the higher the cost becomes.

Care homes are also particularly vulnerable to staffing pressures, with high staff turnover and ongoing recruitment challenges, coupled with regular absence, frequently disrupting day-today operations. This may result in reliance on agency staff or management support to deliver the required service, driving up costs and creating inconsistency in mealtime delivery for residents.

Powering the kitchen

Care home kitchens operate across extended hours to support breakfast, lunch, and evening meals, as well as snacks throughout the day.

With ovens, hobs, refrigeration, dishwashers and ventilation

systems in frequent use, it’s no surprise that catering contributes significantly to overall energy consumption within a care home.

And whilst energy bills might not seem something to pull from your catering budgets, it is another hidden cost that forms a huge part of delivering every meal.

Hidden waste costs

Food waste is one of the most controllable, and often overlooked, catering costs within care homes.

It generates lost money from ingredients, staff time and utilities used during preparation – and that’s before considering the costs of separate food waste disposal to ensure legislation compliance.

True costs revealed

In a sector already facing a challenging climate, having this economic clarity is vital to have better budget control, predictable financial planning and drive efficiencies in operations to enhance care.

Now, care providers can get this much-needed clarity through a new, FREE calculator tool that provides a simple way to understand the true cost of catering – bringing all these

hidden elements into one clear view.

In just minutes, care homes can uncover the full picture of their own catering operations by accessing the new tool at apetito.link/TCOC or scanning the QR code.

At apetito, our approach focuses on more than just providing great food but simplifying the entire catering operation.

By reducing preparation time and required kitchen labour and improving consistency and portion control, we can help care homes streamline processes and take greater control of their catering costs, all while maintaining quality and nutrition for residents.

n James Leigh is the general manager of care homes at apetito.

Hargrave House Care Home

welcomed military historian Paul Hunt for a wartime history showcase, shining a light on 617 Squadron – The legendary Dam Busters – and the story of the German battleship Tirpitz. Paul, an active member of the Royal British Legion, has more than 20 years’ experience delivering engaging military history talks and interactive displays. During his visit, residents had the opportunity to see and handle genuine historical artefacts, including original parts from two Lancaster bombers involved in the famous Dambusters Raid, as well as artefacts from the Titanic, including signed pieces.

Fitness fanatic Valerie inspires others online

AN 89-YEAR-OLD fitness fanatic has been getting fellow care home residents in Bolton active – and inspiring others online with her passion for physical activity. Since moving to Lever Edge Care Home, resident Valerie Bailey grabbed the attention of staff with her enthusiasm for daily exercise.

It led to her being invited to lead an aerobics class for fellow residents, encouraging them to stay active through stretching and resistance training using cans and bands.

It was during one of Val’s daily outings in Great Lever that the events manager Manny Patel decided to capture her energy on camera for the home’s Facebook page.

In the video, Val demonstrates her technique for powerwalking, running and leg-strengthening exercises, while also showing that age is just a number when she rides the seesaw and slide at a nearby park.

The video has so far garnered over 8,100 views, more than 130 reactions and dozens of comments.

Manny said: “At 89 years old, Valerie is a true fitness fanatic,

Valerie Bailey

and she certainly gave me a run for my money when we went out for a power walk.

“I asked Val if she’d be happy for me to film her and she was more than happy to share her enthusiasm, proudly instructing on what’s involved in her routine, and setting a lively pace from the beginning.”

Val added: “I started running when I was younger because it costs nothing. All you need is a

pair of shoes.

“At 89, staying active keeps my enthusiasm alive, because movement is my morning reminder that life is meant to be lived fully.

“I enjoy inspiring others. My active life and enthusiasm shows that it’s never too late to keep moving growing and thriving it’s brings me joy.

“I loved leading the exercise class with Manny because, at my age, staying active is even better when you lift folk up with you. It makes me happy.”

Val trained as an NHS nurse but soon after took her skills abroad, working in South Africa, Saudi Arabia, and France.

She was in the Middle East during the Gulf War and recalled bombs and missiles going off while she helped patients.

While in the Saudi capital, she also completed the Riyadh 5K – just one of her running accomplishments.

Val also ran the London Marathon in 1989, as well as another 20-mile race, with shorter runs including the Preston Mini Four-Mile Fun Run, and the Lancaster Race Series Garstang 10K in 1992.

LAMONT JOHNSON

Home launches weekly ‘art masterclass’ for residents

HENBROOK House care home

in St Neots hosted its first ‘art masterclass’ session with Paul Berryman – a portrait artist, life-drawer and associate of the Milton Keynes Gallery.

Open to residents, staff and their families, the sessions have been designed to teach the basics of the craft; including sketching, painting and watercolours.

During the first session Paul brought a touch of class to the home by doing a live portrait demonstration, using events coordinator Pauline as his model. He guided guests through the core techniques, and showed how lines and shading can quickly take shape into a recognisable face. Paul also shared various ‘tricks of the trade’ for how to bring a simple portrait to life. Afterwards, participants were encouraged to use these techniques to try and produce their own original works of art. The team were so impressed that they are considering hosting anart exhibition at the home in a few months.

Michael Zinaka, general manager at Henbrook House, said: “Many of our residents have

been passionate art enthusiasts for decades, so we already knew there was real talent between these walls. What took us by surprise was the natural skill some of the participants brought to the classes, even those who’ve never picked up a paintbrush before. It’s a wonderful reminder that when you give people the space and encouragement to express themselves, amazing things can happen.”

Paul will return to Henbrook House for three more sessions, all of which are free to residents and their families.

Pilot helps care homes spot dementia earlier

HEALTH and care partners in Kent and Medway have launched a pilot programme to train care home staff to recognise signs of dementia, helping residents access timely assessments, diagnosis, and joined-up care.

Staff in East Kent care homes are learning to spot advanced signs of dementia, record observations clearly, and escalate concerns promptly.

The programme is part of the Kent and Medway Dementia Transformation Programme and responds to feedback from residents, families and people with lived experience who highlighted delays in diagnosis and uncertainty about where to get help.

Mark Kitchingham, nurse consultant in older adults for Kent and Medway Mental Health NHS Trust, added: “This training gives staff practical, step-by-step tools

they can use every day.

“It helps them recognise symptoms earlier, document what they see, and work confidently with GPs and other clinicians to support timely diagnosis.”

The training, delivered by Kent and Medway Mental Health NHS Trust, introduces practical tools such as the Diagnosing Advanced Dementia Mandate and the sixItem Cognitive Impairment Test.

Staff use these tools to track changes, document observations consistently, and work confidently with GPs and specialist teams.

Embedding these improvements in care homes ensures they are part of a joined-up dementia pathway across primary care, mental health services, and community support.

Across Kent and Medway, waiting times for dementia diagnosis have fallen from around 28 weeks to under 13 weeks.

Michael added: “Paul will be with us for the next month, and we genuinely can’t wait to see what he helps our residents produce during that time.

“We’ve already been amazed by the progress people have made after just one session, and the standard of artwork is fantastic. Who knows – in a few months there might even be a local gallery somewhere willing to showcase the pieces.”

Henbrook House will be showcasing a selection of the artwork produced in the sessions around the home.

Residents at a Leighton Buzzard care home were treated to a feel-good grooming experience after a specialist service brought the atmosphere of a traditional barbershop directly into the home. Dementia Friendly Barbers visited Leighton Rose, part of the Macc Care Group, to offer male residents professional trims and hot towel shaves in a relaxed, familiar setting to help promote comfort and dignity. The experience was designed to feel like a classic trip to the barbers, complete with pub snacks, a beer for those who wished, and re-runs of Only Fools and Horses playing in the background –sparking conversation and smiles throughout the afternoon.

Vera is reunited with police officers who saved her life

A CARE home resident has been visited by the two police officers who helped to save and comfort her following a road accident

On February 24 last year, Vera Farrell was involved in an accident which left her unconscious and stranded, lying half on and half off the pavement of a busy road in Luton.

“I can’t really remember what happened,” said Vera. “One minute I was walking on the pavement, and the next I was laying on the cold concrete floor with two lovely policemen by my side.

“Constable Jake Bowden of The British Transport Police and Constable Dan Nunn from the Cambridgeshire Constabulary (formerly of British Transport Police), were such gentlemen and I was so lucky they were there to help me.

“They told me that they just happened to see the accident as they were in the wrong area, literally passing by, when it happened.

“I do remember that, quite randomly, we got on to the subject of football. There I was on the pavement with two policemen talking about The Hatters.”

One of the officers said Vera’s shopping trolley had been badly crushed in the accident – and Vera’s response was immediate and heartfelt – despite the seriousness of the situation, and her sense of humour quickly shone through.

“I wasn’t worried about my trolley,” said Vera. “I was more worried about my cheese sandwich inside it. I was having that later.”

Vera’s injuries were extensive, and she was air lifted by an Air Ambulance Helicopter to London’s King’s College Hospital.

“I was very lucky to be taken to King’s College Hospital as it has a 24/7 rooftop helipad which has direct access for the air ambulances to its trauma centre,”

added Vera.

Following surgery, which included the amputation of one of Vera’s legs, and a stay at King’s College Hospital, she was transferred to The Lambeth Community Centre which specialises in supporting patients with their rehabilitation after an amputation.

“The care I received following my operation to remove my leg and recover was amazing. Everyone was so kind and

thoughtful,” added Vera. “After a time, I was moved closer to home to Bedford Hospital, where the nursing team were also very kind.”

Vera moved into Friends of the Elderly’s Little Bramingham Farm in Luton last June for a respite and recouperation stay at the care home.

“When I arrived, I immediately felt safe and at home,” said Vera. “By the time I arrived for my respite break, I had already been fitted with my new prosthetic leg, and all the care team were so attentive and kind, helping me and encouraging me.

“They all made sure – and still do – that I was 100 per cent safe that I was as mobile and independent as possible. Having that 24/7 continuous care and help made it an easy decision for me to make Little Bramingham Farm my new home on a permanent basis.”

Knowing how much she wanted to see and thank Constable Bowden and Constable Nunn, Vera’s niece Maureen reached out to them to see if it would be possible for them to visit her, and Vera’s wish was granted recently.

She added: “I was over the moon to see my two ‘policemen stars’ again. We had a lovely time catching up over a cuppa.

“I cannot tell you how much I appreciated them taking time out of their busy days to come to see me. They really are my very own heroes.”

Resident celebrates debut children’s book with care home signing event

A CHILDREN’S book that was 30 years in the making finally got its launch at a signing event at a Hastings care home.

Jean Marris, 95, dedicated copies of ‘The Rainbow’s End’ to young guests at a teddy bears’ picnic organised by the team at Hastings Court where she has been a resident for nearly two years.

The story had lain in a cupboard since she wrote it for her grand-daughter Jessica in the 1990s.

Jessica, who is now 34, is the star of the tale and, along with her cat Mitzi, has a magical adventure when a rainbow appears over their grandmother’s garden after a storm.

“I’ve always loved writing and having my book published is what I’ve always wanted,” she said.

“I was a bit apprehensive about signing copies for people, but it

was a wonderful afternoon.”

The former teacher’s dream to publish a book was uncovered by her family during the difficult days of Covid.

They asked Jean what one ambition she still held close to her heart and when she told them she dreamed of publishing a book, they knew they had to make it a reality.

Jean’s daughter Helena said they needed a little bit of help from modern technology to bring it all together.

“First of all, we had to type up the manuscript as it was all hand-written,” she added.

“But then we had to think about how to illustrate it. We really struggled to find someone, until Jessica had the bright idea of using AI.

“We were able to generate the images that way and then publish the book through Amazon.”

Ahead of the signing, the book was read to the children by Niamh Bedford.

The 11-year-old visits the home every Thursday to read to the residents and she was thrilled to help Jean on her special day.

Lifestyles team leader at Hastings Court, Frances Gray, added: “You’re never too old to celebrate a dream come true and we were thrilled to be able to do this for Jean.

“We’re very proud of her. She’s a great example that achievements and new experiences don’t come to an end when you move into a home like Hastings Court.”

Jean was delighted but characteristically modest about the event.

“I was very surprised at how many people came out to support me,” she added.

“I’m eternally grateful to the team here.”

Effie Copley celebrated her 100th birthday at the Rotherham care home where she lives. The centenarian marked the occasion with a party at Whiston Hall with her family, fellow residents and staff. Effie received flowers, gifts and more than 80 birthday cards, including from HRH King Charles and Queen Camilla, nearby schools, care homes, and other members of the community. Singer Keeley May provided entertainment on the day, while the kitchen team provided food and cake, and guests raised a toast with a glass of bubbly. Effie and her late husband Donald have three children, four grandchildren and three great grandchildren.

A Braintree care home resident has celebrated his 105th birthday surrounded by family, friends and national media attention. Ron Thompson, who lives at RMBI Care Co. Home Prince Edward Duke of Kent Court, enjoyed a weekend of festivities culminating in visits from both ITV and BBC News, who came to film and interview him. Despite the excitement, the birthday star remained characteristically modest, joking: “I don’t know what all the fuss is about.” Celebrations included a family party at a nearby golf club, where Ron toasted the occasion with red wine and chocolates. Staff at the home describe him as a much-loved resident who brings joy to everyone around him, while his family call him the rock of generations of gatherings and celebrations.

HC-One’s Woodlands View Care Home in Stevenage was filled with joy and celebration as resident Doris Roberts marked her 104th birthday. To mark the special occasion, friends, family and staff came together for a memorable celebration. The home was delighted to welcome the Mayor of Stevenage, Councillor Nazim Chowdhury, who visited personally to wish Doris a happy birthday. The Mayor spent time talking with Doris and her family, listening to her stories and taking a genuine interest in her extraordinary life journey, making the day even more meaningful for Doris and her loved ones. Adding an extra sparkle to the celebration, ITV’s This Morning show gave Doris a special on-air birthday shout-out.

Dot Wallis reached an extraordinary milestone and Little Heath Care and Support went above and beyond to make her 100th birthday truly unforgettable. The Brunelcare home near Kingswood planned and hosted a party, complete with singer, personalised chocolates, food alongside cards and gifts from the residents. Surrounded by staff, fellow residents and her family, Dot enjoyed a lavish celebration organised by the Little Heath team, complete with personalised “100 today” chocolates, birthday cards from staff and residents’ families, and live entertainment from a singer booked especially for the occasion. Dot came to Little Heath Care and Support in June 2025 for end-of-life care, but made a remarkable recovery and is now happily living at the home. She is regularly visited by her daughter Julia and son-inlaw Paul.

An RAF veteran living at Riverdale Care Home has had his long-held dream to ride in a police car come true ahead of his 100th birthday. Colin Bargh, a former RAF police officer stationed in Bückeburg, Germany, in 1945, served in the immediate aftermath of the Second World War, helping maintain order during the early post-war years. As he approaches his centenary, Colin wanted to revisit his time in service by experiencing what it felt like to be back behind the wheel of a police car, recalling his days driving RAF police jeeps during post-war operations. Determined to honour his service and make his dream a reality, the Riverdale Care Home team contacted Derbyshire Constabulary for support.

Rownhams Manor celebrated the 101st birthday of resident Brendon Cooke. Brendon, a lifelong sailor, began his maritime career aged 17 as a cadet. Over the course of more than 40 years at sea he built an impressive legacy in the shipping industry, including 20 years serving as a captain with the P&O Steamship Company. His career took him across the globe, with voyages to destinations including Japan, India, and Australia, where Brendon and his wife married. He is the father of three daughters, and despite his professional accomplishments and worldwide travels, considers his family to be his greatest achievement. Brendon’s family and friends, and the team at gathered to celebrate his birthday, where the chef baked him a nautical inspired cake.

A Berkshire care home resident has celebrate turning 107 years old. Resident Irene Muggeridge celebrated her birthday surrounded by family, fellow residents and staff at RMBI Care Co. Home Prince Philip Duke of Edinburgh Court, in Wokingham. Irene marked her special birthday with visits from her loved ones across two days of celebrations. Her eldest son, Brian, visited with his wife, while her two younger sons and their families celebrated with her the day before. Irene, who has lived at the Home for five years, was presented with birthday cards from relatives and residents. Despite reaching 107, Irene continues to take part in many activities at the home, particularly sing-alongs.

Upton Dene Residential and Nursing Home in Chester recently celebrated the 100th birthday of resident Tom Parker. Originally from Dinnington in South Yorkshire, Tom moved to Chester to be closer to his family. Since then, he has embraced life at Upton Dene, a not-for-profit Sanctuary Care home. Tom’s milestone birthday celebrations began with a lively party at the home, complete with wine, cake, and a singer performing a playlist tailored to his favourite songs. Tom even took the microphone to join in on the fun. He also enjoyed a birthday family meal at Rake Hall with his son Andrew, grandchildren, great-grandchildren, and relatives who travelled from York and the Netherlands to be with him.

More than 25 years of helping firms achieve ISO Certification Business of the month: CQS Limited

CQS (Certified Quality Systems)

Ltd is an organisation with more than 25 years of experience in helping businesses achieve ISO Certification through practical, professional certification services.

CQS specialises in the assessment and certification of a wide range of management system standards, including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Health & Safety), and ISO 27001 (Information Security), alongside other internationally recognised standards.

Their approach goes beyond simple compliance, focusing instead on delivering real operational value and longterm improvement for the organisations they support.

What truly sets CQS apart is the depth of experience within their team.

Their highly skilled consultants and auditors ensure a consistent, knowledgeable, and reliable service, allowing CQS to build strong relationships with clients and gain a genuine understanding of the specific challenges faced across different industries.

CQS works with organisations

of all sizes and across a broad range of sectors, including Healthcare, Manufacturing, Engineering, Construction, IT, Distribution, and Professional Services.

To date, they have supported and issued certificates to over 8,500 organisations worldwide, helping them demonstrate credibility, improve performance, and meet the expectations of customers and stakeholders.

At the heart of CQS’ mission is a commitment to providing professional and affordable certification, delivered within realistic timescales and without placing unnecessary strain on internal teams.

By using a clear, plain-English approach, their auditors cut through technical jargon, making management systems practical, proportionate, and easy to maintain.

Trust, impartiality, and professionalism are central to everything CQS does.

Clients can expect a courteous, consistent, and high-quality service, along with ongoing support throughout the certification process.

It is this dedication to excellence that has earned CQS a strong reputation and long-

standing client relationships over many years.

“We are incredibly proud of the ISO 9001:2015 certification, the team at the Council has worked hard to achieve this and have seen the benefits it has given to the service. The staff and auditors at CQS were incredibly supportive throughout this process.”

Continuous Improvements Manager, Cambridge City Council

CQS (Certified Quality Systems) Limited

Britannia House, Britannia Business Centre, Enigma Park, Malvern, Worcestershire, WR14 1GZ

Tel: 01684 571 350

Email: info@cqsltd.com

Business of the month: Syndora Alto

Syndora Alto – driving confident digital care

SYNDORA Alto is a UK-based healthcare technology provider dedicated to transforming care environments through intelligent digital nurse call and connected care solutions.

Working closely with care homes, nursing homes, and healthcare facilities, the company focuses on helping providers deliver safer, more efficient, and digitally enabled care, without adding complexity to already demanding environments.

What sets Syndora Alto apart is its commitment to simplicity, reliability, and real-world value.

Rather than technology for technology’s sake, every solution is designed to support both frontline care teams and operational leaders, improving responsiveness, visibility, and confidence across day-to-day care delivery.

At the heart of the Syndora Alto portfolio is CHARIS – Digital Nurse Call, Reimagined Purpose-built for modern care settings, CHARIS replaces outdated analogue and pager-based systems with a fully digital nurse call solution.

Real-time alerts, smart displays, and rapid response capabilities enable staff to respond faster to resident needs, while improving accountability, workflow efficiency, and oversight.

Each CHARIS installation includes smart displays, help buttons, pull cords, guaranteed wireless coverage, and 24/7 UK-based support, providing reliability and peace of mind when it matters most.

For providers not yet ready to replace existing nurse call infrastructure, AltoEnhance offers a practical and cost-effective bridge to digital care.

Seamlessly integrating with legacy nurse call systems, AltoEnhance delivers smart alerting, mobile notifications, digital reporting, and actionable insight without the disruption of a full system replacement.

By delivering alerts directly to staff smartphones, it improves response times, situational awareness, and informed decision-making at the point of care.

Beyond nurse call, Syndora Alto also delivers care-ready VoIP telephony, resilient Wi-Fi and internet connectivity, and staff communication solutions designed specifically for health and social care environments.

With a strong emphasis on integration, scalability, and dependable long-term support, Syndora Alto has become a trusted partner for care organisations looking to modernise operations, enhance safety, and deliver highquality, person-centred care in an increasingly digital world.

Email: Hello@syndoraalto.com

Tel: 03333 601 006

Website: Homepage – Syndora Alto

Contact Us: Contact Us – Syndora Alto

LinkedIn: https://www.linkedin.com/ company/syndoraalto/

Care Show Profile: Syndora Alto Technology – Care Show London 2026

Business of the month: Furncare

Furncare transforms spaces through innovative, specialist furniture

BASED in the heart of Norfolk, Furncare is a proud family-run furniture and furnishings manufacturer dedicated to transforming spaces within later living and challenging environments.

With over two decades of experience, the company has built a strong reputation as a trusted supplier to care providers across the UK.

Furncare believes well-designed furniture can make a meaningful difference to everyday life.

Every piece is created to promote safety, encourage independence, and help shape environments that feel warm, welcoming and truly homely.

The team understands the unique demands of care settings, carefully balancing durability and practicality with comfort, style and thoughtful detail.

Caring, connecting and creating sit at the heart of the business. Furncare works collaboratively with care providers, interior designers and project partners to understand the specific requirements of each space.

This partnership-led approach ensures solutions are always tailored – from bespoke, made-to-order furniture crafted to exact specifications, to complete room packages available within just five days for projects requiring a fast turnaround.

Combining skilled craftsmanship with specialist knowledge of compliance and safety standards, Furncare designs furniture that supports both residents and staff.

A commitment to quality manufacturing, reliable service and long-term partnerships enables the team to consistently deliver solutions that stand the test of time.

Whether supporting a new-build development, full refurbishment or smaller upgrade project, Furncare provides practical, responsive solutions for every stage.

To discuss your upcoming project, the team welcomes enquiries and conversations at any point in the planning process.

Furncare were a delight to deal with start to finish, offering site visits to previously completed projects, design support and excellent communication throughout and the aftercare has been second to none.

A Furncare customer

Email: sales@furncare.co.uk

Tel: 01603 664900

Address: Wyatt House, Wyatt Way, Thetford, Norfolk, IP24 1HB

Business

Make a real difference to your care home catering

apetito is a leading meal provider for the health and social care sector, serving some of the most vulnerable people in society.

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Home opens its doors in Old Malton

A PURPOSE-built care home has been officially opened in North Yorkshire.

Located in the heart of the Old Malton, Manor Park has been thoughtfully developed to provide a modern, welcoming and homely environment, combining high-quality facilities with compassionate, individualised care.

The home forms part of Sandstone Care Group, which specialises in creating environments that put dignity, wellbeing and choice at the centre of daily life.

Laura Clegg, registered commissioning manager, said: “Manor Park represents a significant investment in care for the local community.

“Every detail of the home has been carefully considered to create a warm, welcoming environment where people feel safe, supported and truly at home.

“We are incredibly proud to see this vision come to life.”

The opening was marked by a ribbon-cutting ceremony by the Mayor of Malton, Councillor Lindsay Burr MBE and resident Peter Netzel,

followed by guided tours of the home, giving guests the opportunity to explore the spacious accommodation, communal lounges,

landscaped gardens and dedicated dementiafriendly areas.

Visitors also had the chance to meet members of the care team and learn more about the home’s ethos and approach.

Manor Park has been designed to feel like a community hub, offering a calm, supportive setting where residents can live well, stay connected and continue to enjoy the routines and interests that matter most to them.

The home places a strong emphasis on personalised care planning, meaningful activities and close partnership working with families and local health professionals.

Managing director Lucy Holl added: “The opening of Manor Park is a proud moment for Sandstone Care Group.

“It reflects our commitment to delivering exceptional care in purpose-built environments, supported by skilled, compassionate teams.

“Manor Park will play an important role in meeting local need while offering residents a place where they can thrive.”

LAMONT JOHNSON

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be n e f i t s f r o m a C Q C r a t i n g o f “ G o o d ” i n a l l f i v e c a t e g o r i e s .

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Group planning multi-millionpound investment in provision

PARKLANDS Care Homes is planning a multi-million-pound investment in care provision across the north and north-east of Scotland, including its largest purpose built facility.

The independent care provider is to invest more than £13million in a new 60-bed home in Turriff, and around £5million expanding existing homes.

The new Turriff home will meet the region’s growing demand for care capacity. Aberdeenshire’s population of people over 65 is projected to grow by 23 per cent by 2028, at a rate faster than the national average of 19 per cent.

Managing director Ron Taylor said: “We are looking forward to bringing the Parklands standard of care to Turriff.

“We know that Aberdeenshire has a fast-growing population of people aged 65 and over and our investment in a new 60-bed care home will help address the region’s care needs well into the future.

“We have been caring for older people in neighbouring Moray for more than 30 years, so we understand the challenges of providing care in remote and rural areas.

“That experience has also

shown us how important it is to offer care within smaller communities, where people can stay close to family and friends.

“The size of our investment – our biggest ever – shows the scale of our commitment to support the growing care needs of Aberdeenshire.”

The new home will closely model Parklands’ latest investment, Pittyvaich, a 58-bed care home which opened in Inverness last summer.

Facilities will include a salon, café, activities room and several day/dining rooms with outdoor terraces.

Parklands secured outline planning consent for the new site in 2024. A more detailed plan will shortly be submitted to Aberdeenshire Council.

If approved, the new home would become Parklands’ 14th, and its second in Aberdeenshire.

In 2024, Parklands formally acquired Huntly Care Home – now renamed Deveron Way –from Aberdeenshire Health and Social Care Partnership.

The new home is scheduled to open in the summer of 2027, subject to planning approval.

Meanwhile, Parklands is expanding some of its existing

homes in the Highlands and Moray to meet growing demand.

The firm plans to add 12 beds at Innis Mhor in Tain and, subject to planning consent, a further 12 beds at Lynemore in Grantown.

Four additional beds are also planned at Eilean Dubh in Fortrose and at Weston View in Keith.

Parklands is in discussion with ethical bank Triodos to provide funding for the new home and planned projects.

The bank has worked with Parklands since 2021, including providing funding support for Pittyvaich Care Home.

By 2027, Parklands will have delivered 150 new beds across the north and north-east over a two-year period.

Ron added: “Across the Highlands, Moray and the northeast, demand for care continues to grow.

“We are focused on delivering high quality, sustainable care homes that meet local needs now and into the future.”

Parklands currently operates 13 care homes across Aberdeenshire, Moray and the Highlands, employing around 900 people and caring for 500 residents.

Provider expands its care coverage in Brighton

AN OPERATOR has expanded its reach across the South East with the acquisition of a seventh care home, its second in the Brighton area.

Integrum Care Group has purchased Cavell House in Shoreham-by-Sea, which provides a range of specialist nursing care.

The home will become part of The Mulberry Community, a dedicated service which

supports people with a wide range of complex care needs.

Adrian Pancott, chief executive officer and co-owner of Integrum Care Group, said: “We are delighted to be bringing Cavell House into The Mulberry Community.

“It’s an excellent home with a dedicated team headed up by manager Julie Slater, and we are sure both residents and staff will integrate well with our

community.

“Following the recent integration of Swanborough House into our group, we are pleased to now be further expanding our presence in the Brighton area as we look to demonstrate our commitment to providing best in class care across the South East.”

Cavell House has 46 rooms and provides specialist care for a range of needs including respite,

nursing and palliative care.

The Mulberry Community, which supports people with a wide range of care needs, now comprises three sites and more than 200 highly trained, skilled staff.

Integrum Care Group operates at 98 per cent occupancy across the group. It operates higher acuity services and is backed by the FTSE AIM listed company Duke Capital Limited.

Sunny days ahead at nursing home

A NOT-for-profit nursing home in Taunton can now generate around half of its annual electricity usage from renewable sources, thanks to a substantial rooftop solar panel installation.

Lavender Court, which provides specialist nursing care, residential care and dementia support for up to 85 people, is already benefiting from the installation of 315 solar panels on its roof, which cover an area of more than 600m².

The solar panel installation is part of the Somerset Care Group’s wider commitment to reducing its environmental impact through energy reduction, innovation, and education.

Chris Keates, Somerset Care’s head of property, said: “As a not-for-profit care organisation, it is important that our approach

to the care we deliver – and the resource used to do so – is as sustainable as possible.

“The solar installation at Lavender Court is part of

our ongoing commitment to improving environmental sustainability, and it is estimated that this will generate around half of the nursing home’s total annual

electricity usage.”

Duewanittar Munemo, registered manager of Lavender Court, added: “Even in the darkest weeks of winter, it is really encouraging to see the energy quietly being generated from the roof the home.

“We have a display screen in the foyer at Lavender Court, which shows the energy currently being generated by the solar panels, and this has become a real talking point with residents, staff and visitors alike.

“We are proud to have taken this important step towards reducing our environmental impact at Lavender Court, and are looking forward to brighter and longer days, when we can really see the solar panels working to their full potential.”

Meallmore has appointed Graeme Currie as property director. Graeme joins the Scottish care provider from the University of Strathclyde where he was assistant director of estates, with responsibility for developing and delivering capital projects of all sizes, including the recent £60million Learning and Teaching building and the £40million National Manufacturing Institute Scotland. A chartered quantity surveyor, Graeme has 34 years of experience in the property and development sector and has held senior roles within private and quasipublic sector estates environments, including Cromwell Property Group and Heriot-Watt University. In his new role, Graeme will be responsible for managing the expansion, refurbishment, maintenance and compliance of the Group’s property portfolio.

Home Instead UK has announced the appointment of Ruth Brown, currently chief operating officer, as managing director. Ruth has been with the company for 16 years. In that time she has become a wellrespected and admired figure in both the care and franchise sectors, recently taking on the role of chair of the British Franchise Association. Her lived experience of care and passion for innovation make her perfectly positioned to lead the company as it enters a time of significant growth. As a strong advocate of franchising and home care, Ruth will continue to champion Home Instead’s mission in the UK, changing the way society cares for older adults. CEO of 15 years, Martin Jones MBE, is stepping away from the business.

Jamie Taylor has been appointed as manager of Spynie care home in Elgin, bringing a wealth of experience, strong local ties and a clear vision for the future of the service. She has worked in the care sector since the age of 18, beginning her career as a kitchen assistant before progressing through domestic and care roles to senior positions. Jamie qualified as a nurse in 2014 and, by 2015, had moved into leadership roles within care settings. For the past seven years she has served as deputy manager at a Barchester care home in Inverness, where the service consistently achieved top ratings, holding straight 5s with the Care Inspectorate.

HICA Group has appointed Abigail Deeth as manager of Tamarix Lodge, a care home in Withernsea, in the East Riding of Yorkshire. Tamarix Lodge is a 35-bed residential home for older adults and people living with dementia. Abigail has more than a decade of experience in adult social care, having progressed from care assistant through senior and deputy management roles. She has completed a Level 4 qualification in adult health and social care and is currently working towards a Level 5 in leadership and management. Her background includes front line care, policy and risk assessment and development roles in busy social care settings.

Lisa White has been promoted to the role of operations director at Hartford Care, an appointment that recognises her experience, compassion and lifelong commitment following 20 years of service supporting the company’s residents and families. Lisa’s promotion expands the operator’s senior leadership team at a time of significant growth. Lisa has been part of Hartford Care since the age of 15, undertaking a range of roles including housekeeper, carer and deputy manager before becoming a home manager at The Laurels & Pine Lodge, Woodlands House and West Cliff Hall care homes. She became a regional operations manager in 2021. Emma will work closely with operations directors Emma Jones and Nicky Barnes to drive the strategic management of Hartford Care’s homes.

A homecare provider has appointed a new care manager at its Poulton, Fylde and Wyre branch. Paige Jones, 28, was previously the branch’s senior training and development coordinator. After working in a care home, Paige joined Westmorland Homecare as a homecare assistant in 2020. She became a team leader and later the branch’s senior training and development coordinator. In December she was named co-ordinator of the year at Westmorland Homecare’s annual awards ceremony. In her new role Paige said she wanted to focus on those outstanding ‘magic moments’ where staff often went the extra mile to help clients. She also plans to continue to hold regular social events for clients and staff.

Homecare provider Venelle has appointed Annette Naughton as director of partnerships, strengthening its senior team as the business enters its third year of operation and prepares for a significant period of growth. In her new role, Annette will be responsible for developing and nurturing Venelle’s professional referral network, working closely with consultants, GPs, hospital teams and specialist referrers. Her focus will be on building long-term, trusted relationships with medical professionals, ensuring a clear understanding of how Venelle’s bespoke home care and concierge-led model can support patients beyond traditional clinical settings. Annette brings extensive experience spanning private healthcare, senior living, rehabilitation and post-operative care. Most recently she worked alongside Venelle founder and CEO Louise Blezzard at Loveday.

The Hall in Thornton-le-Dale, part of Park Lane Healthcare, has welcomed a new manager following the retirement of longstanding manager Diane Hagan at the end of 2025. Jess Door has joined the care home and has already begun settling into the role, spending time getting to know residents, staff and relatives, and familiarising herself with the day-to-day life of the home. Jess brings a strong personal commitment to care, shaped by her own experiences from an early age. As a child, she helped care for her mother during a long illness, an experience that influenced her decision to pursue a career in the sector. She believes good care should always be personal, guided by how she would want her own parents to be treated.

Patron writes to veterans for charity’s 110th anniversary

RESIDENTS living at Royal Star & Garter homes have received a letter from its patron, Her Royal Highness The Princess Royal, as the charity celebrates its 110th anniversary.

The Princess Royal sent them her “best wishes for a wonderful celebration” in the letter, which was given to each resident at the operator’s homes in Solihull, Surbiton and High Wycombe.

Royal Star & Garter was established in 1916 to care for severely injured men returning from WWI battlegrounds, following concern expressed by Queen Mary.

She charged the British Red Cross Society with finding a ‘permanent haven’ for severely disabled young men returning from war.

In her letter, Her Royal Highness lists key dates in the charity’s history, including its participation in the 1948 Stoke Mandeville Games – which launched the Paralympic movement – and the sale of its home on Richmond Hill, which allowed for the building of three new state-ofthe-art facilities.

She also mentions her recent

visit to Surbiton and ends her letter with: “As patron of Royal Star & Garter, I look forward to meeting many more of you in the coming years and I send you my best wishes for a wonderful celebration.”

Royal Star & Garter chair Richard Williams MC said: “The letter from The Princess Royal is a wonderful gift from our patron to our residents and the planting of the oak trees, which symbolise strength, endurance and our belief in the future, will

act as a living reminder of this anniversary for many years to come.

“This is a particular moment of pride and reflection and reminds us that we must build on our storied past to secure our services for future beneficiaries.

“Since 1916 we have provided exceptional care and unwavering support to veterans and their families.

“Today, as we plan to expand our services further, we look forward to continuing our

necessary work.”

Oak trees were planted in each of the home’s gardens to mark the occasion. This tied-in with the nationwide communityled Veterans’ Oaks initiative.

In Surbiton, 25 singers from Singology choir performed for residents, who also enjoyed afternoon tea.

Guests included Kingston upon Thames Mayor Noel Hadjimichael, who planted the oak tree, and pupils from the Combined Cadet Force at Southborough High School.

The High Wycombe home also hosted a tea party, attended by its local Mayor Majid Hussain. He helped plant the tree, along with Wing Commander Michael Adamson from RAF High Wycombe, who also joined in the celebrations.

The Solihull home was decorated to mark the anniversary. Residents enjoyed live music, and tucked into a bespoke 110th birthday cake.

Dr Neil Shastri-Hurst, Conservative MP for Solihull West and Shirley, was also on hand at the home to help plant the oak tree, with Mayor Annette Mackenzie also in attendance.

Home delivers thank you breakfast to NHS staff

A STUDLEY care home has shown its appreciation to NHS staff by delivering a surprise breakfast hamper to a hospital ward that has supported several of its residents.

The team at Studley Rose, part of the Macc Care Group, visited Victoria Ward at Warwick Hospital with a selection of breakfast treats as a gesture of thanks for the care and collaboration shown to its residents over recent months.

The delivery included pastries, porridge pots and breakfast bars for staff to enjoy across different shifts, ensuring the whole team could benefit.

The visit was organised after Studley Rose customer relationship manager Carla Sidaway maintained contact with Molly Nharaunda, clinical sister on Victoria Ward, to keep her updated on residents who

had previously been discharged into the home’s care.

Carla said: “We’ve had a few residents supported by Victoria Ward in the past, and we’ve built a really positive relationship with Molly and the team.

“We wanted to say thank you for the care they’ve given and for the warm welcome they always extend to us.

“Strong partnerships between hospitals and care homes are so important for residents’ wellbeing.”

Molly and the Victoria Ward team were delighted by the gesture and said the breakfast would be “very well received” by colleagues. While the delivery was a oneoff surprise, Studley Rose has confirmed it hopes to arrange similar gestures in the future as part of its ongoing relationship with the ward.

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Ground-breaking data infrastructure is showcased at Parliamentary event

LAUNCHED in June 2020 at the height of the Covid‑19 pandemic, Vivaldi Social Care has become a ground breaking programme that continues to transform our understanding of infections and outbreaks in care homes.

The Outstanding Society has worked closely with UCL and Care England throughout the programme, using evidence obtained within social care to reduce the impact of infections for the care home community, not only for the physical wellbeing of residents, teams and visitors, but their mental wellbeing too.

The programme’s first report was launched at a packed Parliamentary Reception last month that showcased its innovative data collection and demonstrated how evidence can reduce the impact of infections and outbreaks in care homes.

Vivaldi has established the first large-scale, safe and efficient data pipeline for care home research.

This is done by linking routinely collected digital care records with health data. Nearly 700 care homes are signed up, representing around 28,000 residents, creating a growing evidence base that is transforming how infections are understood, prevented and managed in social care. This work has significant implications for adult social care delivery, outcomes and evidence led national policy making, aligning effectively with the Government’s 10 Year Health Plan.

The Parliamentary Reception, kindly hosted by Baroness Neuberger DBE, brought together care sector leaders, Parliamentarians, regulators, policy makers and those with lived experience of care to hear about Vivaldi’s progress, impact and future ambitions.

Guest speaker Neil O’Connor, deputy director of Baroness

Casey’s Independent Commission on Adult Social Care, shared insights into the potential direction of social care policy.

By engaging directly with Parliamentarians, the event aimed to inform debate and shape future policy discussions to further the health of care home residents through applying a health and social care approach.

The Vivaldi team is looking forward to the expansion of the data pipeline and encourage further care provider participation.

The team are grateful to our digital partners already transmitting data – Person Centred Software, Camascope eMAR and Nourish Care – and to Care Vision, who will collaborate with the team in 2026 as this work continues to grow.

Care providers looking to join this exciting project should contact the Vivaldi team at info@ vivaldisocialcare.co.uk

To find out more about Vivaldi you can watch our short animation at https://vimeo. com/920041294?fl=pl&fe=vl.

For more information, quotes and access to the picture gallery for the event visit https:// theoutstandingsociety.co.uk/ vivaldi social care showcases ground breaking care home data infrastructure at parliamentary reception/

Zoë Fry, director of nursing for the OS, said: “Vivaldi Social Care is unique – it really is research led by social care, for social care.

“By strengthening the role of data and evidence, it helps place social care on a more equal footing with the NHS, which is exciting and important for the whole health and social care system.”

The OS is a Community Interest Company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in Social Care. For more information, please contact Sonia: info@theoutstandingsociety.co.uk or follow the links below:

Now in its 26th year the regional care conferences organised by Caring UK and Script Media continue to strongly deliver national speakers and exhibitors to local areas for proprietors, managers, financial directors, individuals working within purchasing departments, matrons and senior nursing staff of care homes, nursing homes, dual registered homes, retirement villages, ancillary care organisations and domiciliary care agencies who work in the independent elderly care sector.

March 4

Village

Tuesday, September 8

Wednesday, September 9

York Racecourse, York Wednesday, October 21

Wednesday, November 18

£20 single delegate, £30 two delegates. All delegates receive lunch, refreshments, a goody bag and an attendance certificate. To book call