Caring UK February 2026

Advertiser’s announcement

Montane Care completes sale of Lyngate Residential Home

MONTANE Care is pleased to announce the successful completion of the sale of Lyngate Residential Home, with the transaction completing at the very end of December 2025.

The sale was concluded on behalf of Peter McGailey of CPM Care and represents another carefully managed and successful outcome delivered by Montane Care.

The purchaser was Praveen Goli of SP Care Homes Ltd, an experienced operator continuing to grow a high-quality regional portfolio.

Lyngate Residential Home has long been a valued part of the Bolton community, providing person-centred residential care in a stable, welcoming environment.

Under the ownership of CPM Care, the home benefitted from consistent leadership, a committed staff team, and a strong focus on compliance and governance.

These fundamentals helped establish a positive reputation with residents, families, and professionals, making Lyngate an attractive acquisition opportunity for a buyer seeking a well-run and established care home.

Montane Care was instructed to manage the sale and oversee the transaction from initial consultation through to completion.

Given the sensitivities inherent in care home sales, particularly around confidentiality, continuity

of care, and staff reassurance, the process was structured, discreet, and carefully managed throughout.

Leveraging Montane Care’s national buyer network and in-depth understanding of market demand, we identified a purchaser whose operational values and long-term strategy aligned closely with those of the business.

The transaction was supported by experienced legal advisers on both sides.

Helen Wong MBE of Setfords Law Ltd, assisted by her colleague Pyper Whittlestone, acted for the vendor, while the purchaser was represented by Robert Bailey and Rhiannon Appleby of RJS Solicitors.

The cooperative and pragmatic approach taken by both legal teams played an important role in maintaining momentum and achieving a successful completion within a demanding year-end timeframe.

Peter said: “Selling Lyngate was a significant decision for us. The home has been part of our organisation for many years, so ensuring the right outcome for residents and staff was essential.

“From the outset, Montane Care demonstrated a clear understanding of this. Darren and the team were professional, responsive, and knowledgeable throughout, and the process was handled with discretion and care. I am very pleased with

the outcome and confident that Lyngate will continue to thrive under new ownership.”

Praveen also commented on the transaction.

He added: “We are delighted to have acquired Lyngate Residential Home and to welcome it into the SP Care Homes portfolio.

“It was clear from the outset that the home had been well managed, with a strong team and a genuine commitment to quality care. Montane Care managed the transaction efficiently and kept all parties aligned throughout.

“I would also like to thank Robert Bailey and Rhiannon Appleby at RJS Solicitors for their support and clear advice. We look forward to building on the strong foundations already in place.”

Completing a transaction at the close of the calendar year requires clear communication, careful coordination and experienced project management.

This sale highlights the importance of collaboration between vendor, purchaser, advisers, and agents, particularly when timelines are tight and multiple stakeholders are involved.

Darren Edwards from Montane Care said: “It was a pleasure to work with Peter and the team at CPM Care on the sale of Lyngate Residential Home.

“This was a well-run home with a strong reputation, and it was important to secure a buyer who

shared the same commitment to quality and continuity of care.

“Praveen and SP Care Homes were a very good fit, and the transaction benefitted from a constructive and professional approach from all parties involved.”

“I would also like to thank Helen Wong MBE and Pyper Whittlestone at Setfords Law, along with Robert Bailey and Rhiannon Appleby at RJS Solicitors. Their professionalism and collaborative approach were key to achieving a smooth yearend completion.”

Darren added: “Demand for well-managed care homes remains strong, particularly for businesses with stable teams, solid compliance, and an established local reputation.

“Montane Care’s role is to guide owners through complex transactions with clarity and confidence, ensuring positive outcomes for sellers, purchasers, residents, and staff.”

The successful sale of Lyngate Residential Home provides a fitting conclusion to 2025 for Montane Care and further demonstrates our commitment to delivering well-managed, valuesled transactions across the UK care sector.

If you’re considering selling your care business or exploring an acquisition, I’d welcome a confidential conversation. Please contact me on 07720 653322 or email darren.edwards@montanecare.co.uk

Operator appoints TV star as its ambassador

CRYSTAL Care Collection has appointed broadcaster, author and wellbeing advocate Anthea Turner as its ambassador for the provider’s care homes across the UK and North Wales.

As ambassador, Anthea will help champion the importance of compassionate, person-centred care and highlight the sense of community at the heart of the operator’s homes.

She has also filmed the provider’s first television advertisement, which was shot at Fairwood Fields care home in Pontefract.

Anthea said: “I’m looking forward to working with Crystal Care Collection. Quality care is one of the most important pillars of later life, and a strong sense of community within a care home can truly transform lives.

“I hope to get to know the residents and team members and to witness firsthand the incredible care provided within each of their communities.”

With a long-standing public profile and a strong interest in health, wellbeing and positive living, her

role will include visiting care homes, meeting residents and staff, and participating in key campaigns that communicate Crystal Care Collection’s values.

Liz Walker, managing director for Crystal Care Collection homes in the north of England, added, “We are delighted to welcome Anthea Turner as an ambassador for Crystal Care

Collection – her warmth, enthusiasm and genuine compassion strongly reflect our values.

“We believe her involvement will not only spark excitement for our residents and families, but also further inspire our teams, and help shine a light on the exceptional care delivered across our homes every day.”

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Care homes are often referred to as second homes for staff or as places where they find their extended family, but for Sam Darby and Kirsty Day it can’t be any truer as the pair are sisters who happen to work at the same place. Caring UK reports.

Sisters and senior care assistants thriving at Barnsley care home

SAM joined MHA Mapplewell Manor in 2018 as a care assistant after working in community care and has been working as a senior care assistant since 2021.

It was Sam that made Kirsty aware of a care assistant position at the home around four years ago after Kirsty wanted a change in career.

Kirsty got the role and has also progressed into the role of senior care assistant since August. The duo are often working together on the same floor but ensure they keep their work/ home life separate, including any arguments.

Sam said: “I enjoy working in a care home much more than my previous role in community care.

“You build a greater relationship with residents and the support system we have here at the home is second to none.

“A friend of mine recommended the home to me, I am so glad I applied.

“Some days can be a challenge but it’s a very rewarding job and a great place to work.

“You can see the difference you’re making to the lives of the residents and their loved ones, and as I said it can be a challenge, but you also see the benefits.

“The step up from care assistant to senior was a smooth transition, part of my role as senior care assistant includes updating care and support plans, handling

medication and updating the handover document.

“Working in care you have to be a people person and have tremendous self-belief, don’t be afraid to ask for help as we all need it, and definitely here at MHA Mapplewell Manor you will get the help and support you require.”

Kirsty added: “Everyone at the home knows we are sisters, and it’s great to have that familiar face, but we both ensure we stay professional at work and do what is required of us.

“I have recently been promoted to senior care assistant, and it

was thanks to the belief in the management team, my fellow colleagues including my sister that pushed me to go for it.

“I got a huge amount of support from MHA, who paid for my qualifications, and it enabled me to step up and learn so much.

“Having that experience from care assistant to senior at the same home is great, as it allows you to develop in house and you don’t feel out of place as you are working in the same environment.

“Working at MHA Mapplewell Manor is great, everyone makes you feel very welcome and support is always available to you

“I would definitely recommend MHA as an employer.

“I feel proud to work for such an organisation and love how we promote the independence and development of residents across our homes.

“For those thinking of their development, I would say go for it, It can open doors for you and help you to carve a career in care.”

The pair were speaking as part of MHA’s new initiative aiming to shine a spotlight on senior care assistants and what led them to develop into these roles.

Residents launch podcast to share stories and spark conversation

THREE lifelong friends from a Sutton Coldfield care home are proving it’s never too late to try something new – by launching their very own podcast.

Doreen Lichfield, 92, Anne Borne, 92, and Maureen Ward, 88 – all residents at Sutton Rose, part of the Macc Care Group – have created ‘Do You Remember the Time?’, a new monthly podcast offering nostalgic reflections and candid conversation, as they reminisce about how life has changed over the decades.

The idea originated during a reminiscence group at the home, where staff noticed the trio’s lively banter and quick wit.

Inspired by their warmth and wisdom, the activities team encouraged them to take their chats to a wider audience – and the podcast was born. Each episode sees the friends reflect on a different theme –from school days and wartime memories, to love, friendship

and how society has changed.

The conversations are full of humour, honesty and the kind of insight only a lifetime of experience can bring.

Doreen, who grew up in Birmingham and was twice evacuated to Staffordshire during the war, described podcasting to the BBC as “learning a new language”, but said the dynamic between the trio made it work:

“We’re all very different and that’s what makes it so good. We don’t always agree, but we always listen and laugh.”

Maureen added: “We didn’t know what a podcast was – but it’s really just like having a good natter over dinner. It’s what we do every day, but now we’re recording it too.”

The aim of the podcast is to spark connection, not only

among fellow residents and families, but with younger generations who may never have heard first-hand accounts of life before mobile phones, social media or even television.

With support from the team, Sutton Rose has fully embraced the project, investing in lights, microphones, and a studio-style set-up to ensure the podcast is YouTube-ready.

Bhav Amlani, director of Macc Care Group, said: “We’re passionate about supporting meaningful, person-centred activities that celebrate the lives and voices of our residents. ‘Do You Remember the Time?’ is the perfect example of this in action – empowering older people to be seen and heard.”

The first podcast is due out in the coming weeks, and can be watched or listened to by visiting youtube.com/@ macccare2022 or facebook.com/ SuttonRoseCarehome

Vaccine trials should include care homes, study suggests

THE first review of vaccine trials conducted in care homes has concluded it is ‘crucial’ residents take part.

Led by the University of Aberdeen with NHS Grampian and published in Age and Ageing, the researchers describe how care home residents are particularly vulnerable to infection due to their age and communal living lifestyle.

For these reasons this group of people are prioritised in vaccine roll-out programmes. However, the vaccines themselves may be less effective in this group due to the same age and health related factors. Despite all of this, the authors state that people who live in care homes are not currently adequately represented in vaccine trials.

The research team, who are part of the Moderna funded Widening Access to Trials in Care Homes consortium, recommend that all future vaccine trials should include care home residents.

The review covered more than 700 articles and 20 vaccine trials, involving some 7,479 people across 238 care homes across the UK.

The study was funded by

Moderna and supported by the National Institute of Health and Care Research. It was led by professor Roy Soiza from the University of Aberdeen and NHS Grampian, with colleagues from NHS Grampian, The University of Glasgow, NHS Highland and The University of Edinburgh and the wider WATCH consortium.

He said: “As demonstrated during the Covid-19 pandemic, care home residents are often worst affected by infectious diseases, so numerous vaccines are developed for older people with frailty, including care home residents.

“Despite this, care home residents are often excluded from trials of medications that are later prescribed to them, including vaccines.

“During the pandemic, not a single care home resident was recruited into trials despite this group being prioritised for vaccination. Improving the representation of care home residents in vaccine trials is crucial to ensuring the efficacy and safety of new vaccines.”

The WATCH project was established in the UK as part of an initiative by the UK Vaccine Innovation Pathway (part of NIHR) to improve capacity and capability of vaccine trials in wider care settings. The aim of the WATCH project is to develop best practice guidance for planning successful future vaccines trials in care home settings.

The consortium includes care home managers, researchers from across the NHS and universities in Scotland and expert representatives from NIHR and universities in England.

The group was established following the vaccine rollout during the Covid-19 pandemic with a view to improve practice.

A shared passion for American football has sparked an intergenerational friendship between 92-year-old Peter Seaward, a resident at Silvermere Care Home in Cobham, and volunteer Jing Hu. The pair were matched through the Adopt a Grandparent charity and have been speaking regularly since October 2025 – with 10 calls and counting. Will Hammond, client liaison manager at the Avery Healthcare operated facility, said: “Jing and Peter’s calls are a brilliant example of what Adopt a Grandparent can offer. Easing loneliness is just part of it. The real magic is the friendships that build based on shared interests, humour and mutual respect. Watching this bond grow has been truly heartwarming.” Each video call lasts around 40 to 45 minutes and has become a highlight of the week for both.

LAMONT JOHNSON

Bryn launches hunt for hidden heroes

OPERA legend Sir Bryn Terfel has issued a rallying call for entries to find unsung social care heroes in Wales.

The search is now underway for nominations for the 2026 Wales Care Awards which shine a spotlight on the staff working in care homes and homecare services across the country.

Among the accolades is the Sir Bryn Terfel Foundation Award, celebrating outstanding work in bringing the arts into social care settings.

Sir Bryn, a long-time supporter of the event, is urging colleagues, managers and families to put names forward – not only for the award carrying his name but for every category, recognising excellence across the profession.

Also up for grabs are honours for frontline care practitioners, nurses, chefs, dementia specialists and those championing fulfilled lives,

alongside awards for outstanding service in the sector.

He said: “Every day, social care staff go above and beyond, often without the recognition that they richly deserve. Supporting the Wales Care Awards is my way of

helping to shine a light on their incredible work.

“These people are the backbone of our communities. Families rely on their compassion and skill, and it is only right that we celebrate the difference they

make to people’s lives across Wales.

“I’m especially proud that the arts have a dedicated category. Creative activities bring comfort, joy and dignity to those receiving care and it’s wonderful to honour the people who make that happen.

“I’d urge colleagues, relatives and managers to take a moment to think about someone who deserves recognition.

“A nomination can mean the world to those who give so much.”

None of the finalists will go away empty handed because, a bit like the Olympics, they will win gold, silver or bronze awards.

This year’s glittering event will take place Holland House Hotel, Cardiff, on Friday, October 16.

The closing date for all nominations is January 31. More information can be found at www. walescareawards.co.uk

Resident stars in charity cookbook

AN Invergordon care home resident is beaming with pride after one of her mother’s cherished recipes was featured in Sanctuary Care’s charity cookbook.

Iona Paterson, who lives at Kintyre House, is overjoyed that her mother Peggy’s Clootie Dumplings recipe has pride of place in A Lifetime of Flavours: Celebrating Food, Family and the Lives Behind Beloved Recipes.

Curated by Sanctuary Care, a not-for-profit care provider with 109 homes across the UK, the cookbook features 42 treasured recipes from residents aged 70 to 105 and celebrates the joy of cooking, memory, and continuity in later life.

The money raised by the book supports Mental Health UK.

Iona, 91, fondly recalls the joy she got when her mother cooked her famous fruit pudding recipe for special occasions, like the birthdays of Iona and her five siblings.

“It was a part of my childhood – it smelt lovely and spicy when it was cooking and it tasted heavenly,” she said.

“I remember her saying it was very important for the cloth it cooks in to have a lot of flour on it to hold the dumpling together.”

The traditional Scottish dessert was the centrepiece of family celebrations – and often had a silver penny hidden inside for good luck. Mixing dried fruits, spices and suet into a rich, comforting dough, it would be wrapped tightly in a floured cloth (the cloot), which would simmer

for hours in a pot of boiling water. For Iona, the book is a reminder of a very happy childhood.

“I am very proud of my mother and to see her recipe in the book – she would have been so pleased. She was a very good mother and we had a very happy home life, so to have the book here makes me very proud.”

The cookbook is free to download at https://www. sanctuary-care.co.uk/lifetimeflavours-celebrating-food-familyand-lives-behind-beloved-recipes or can be ordered in limited print for a donation, with all proceeds going to Mental Health UK.

It also includes a foreword from 2023 Great British Bake Off winner Matty Edgell, who shares how food shaped his own family memories.

Café to support families and loved ones

ABBOTSLEIGH Care Centre in Tonbridge has launched a new Dementia Café – a welcoming space offering support, guidance and community connection for those affected by the condition.

Open to the wider local community, the café at the Nellsar operated facility is a relaxed, informal hub where individuals, family members and carers can come together to share experiences, access helpful resources and enjoy meaningful conversations with others who understand.

Whether you’re newly navigating a dementia diagnosis or have been caring for a loved one for some time, the café is a safe place to talk, ask questions and feel supported.

The Dementia Café is overseen by home manager Alina Abagiu, alongside retired nurses Anne

Holroyd and Margaret Twort.

Anne said: “Living with or caring for someone with dementia can feel isolating at times, but you’re not alone.

“This space is about bringing people together to talk, listen and learn from each other in a friendly and supportive space.

“Sometimes just having a cup of tea and knowing someone understands can make all the difference.”

The café serves a variety of teas, coffees and homemade cakes – creating a setting for families to unwind and connect over a cuppa. Whether you’re

dropping in for advice or simply fancy a warm drink and a chat, everyone is welcome.

Director of operations Glenda Osmotherly added: “We are incredibly proud to open our Dementia Café. Together with our home’s therapy and nutrition teams we’re building a stronger, healthier community.

“This initiative reflects our commitment to creating stronger connections, better support and a shared commitment to excellence.

“Together, we hope to build a space that will make a lasting difference for the people we care for. This will not just be a place to learn more about dementia – it will be a place to feel seen, heard, and understood. “

The Dementia Café will run on the second Tuesday of every month from 10am to 12pm.

Presenting evidence to the CQC that tells your story

By Alan Fry

THE Outstanding Society began 2026 with an energising webinar focused on a challenge many providers recognise: how to present evidence to the CQC that clearly demonstrates not just compliance, but impact.

Hosted by Ruth French (OS director of policy and regulation), the session brought together Outstanding Society directors, guest speaker Sarah Slater (Home Instead, Rugby), and Rob Hargreaves (Skills for Care), with hundreds of attendees joining live.

Ruth opened by acknowledging the current inspection landscape and how difficult it can feel to achieve Outstanding, particularly when inspections are less frequent, and the bar appears higher –especially in the Safe domain. The message was reassuring and practical: Outstanding is still achievable, and success comes from capturing and communicating what you do well, consistently.

A key theme throughout the webinar was making evidence gathering simple and inclusive.

Samantha Crawley (OS director of leadership and wellbeing) shared how her teams use the phrase “Tell us a story” to capture strong evidence without making it feel overly formal.

Staff across the service submit short examples describing what was happening, what they did, and what changed as a result.

These stories become powerful case studies for families, learning, and inspection – supported by data that shows how information is analysed and turned into action through governance.

Lara Bywater (OS director of learning disability, autism and mental health care) added practical ideas for capturing outcomes when people don’t communicate verbally, including photo timelines and personalised communication tools, while Sanjay Dhrona (OS director of diversity, equality and inclusion) highlighted the importance of language and culture – encouraging teams to “Prove it” by showing how quality statements are lived every day, not just written down. Crucially, speakers stressed

that evidence should come from everyone: care teams, kitchen, housekeeping, maintenance, and office staff.

In domiciliary care, Sarah Slater shared learning from achieving three consecutive Outstanding ratings. Her advice was clear: be open, transparent, and responsive – inspectors know issues occur; what matters is how you learn and improve.

She emphasised making the “voice of the person” visible through structured examples, professional feedback, and (where appropriate) storytelling through real-life outcomes. The webinar closed with a reminder that outstanding doesn’t have to be expensive: many highimpact improvements are low-cost, rooted in communication, reflection, and meaningful evidence.

Upcoming joint sessions with Skills for Care will explore how strong regulation compliance builds confidence—whatever changes the CQC framework may bring.

You can watch the meeting at https://vimeo.com/1154692874/ 1ba84b17fd?fl=pl&fe=vl

Rob Hargreaves

n Alan Fry is head of operations at the Outstanding Society.

The OS is a Community Interest Company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.

Please contact Sonia – info@ theoutstandingsociety.co.uk for more information or follow the links below

Charity supports Nadia to find safety and new home

NADIA Focina, an 80-year-old Ukrainian refugee, has found safety, stability, and a place to call home after fleeing the war in her home country following the swift response of housing and care provider Brunelcare.

Before the war, Nadiia lived in a Ukrainian city in a block of flats with a strong local community, nearby shops, schools, and parks.

When conflict escalated and the area was destroyed, she endured difficult conditions. For five weeks she had no food or water, and in freezing temperatures of -11°C, she relied on a carpet to keep warm.

Realising she could not remain there, Nadiia gathered her documents and fled with a young couple and their child, joining a convoy of more than 100 cars.

A journey that would usually take one hour lasted 16 hours, and Nadiia did not know where she was heading and had none of her possessions on her.

During her journey, Nadiia received support from others along the way. She stayed overnight in a shelter, received hot meals, and travelled through

Church Farm Care

co-owners Lucy and Patrick Anderson

Poland before arriving in the UK. For several weeks she wore the same clothes and coat while dealing with the trauma of her experiences, including night terrors and periods of distress.

After arriving in Bristol, Nadiia approached the City Council for help. Facing homelessness at the age of 80, she was placed on a waiting list with no certainty about where she would live.

At this point, Tracy Parker, one of Brunelcare’s lettings and allocations officers, intervened.

Working quickly with Bristol City Council, she arranged for Nadiia to move into a safe and welcoming flatlast April.

Nadiia said: “I couldn’t feel

Families’ voices put at heart of group’s care

A NOTTINGHAMSHIRE care

group is highlighting the importance of listening to families after a relatives’ support group at one of its homes led to meaningful, family-led changes.

Church Farm Care, which operates five care homes across the county, has been supporting a monthly relatives’ support group at its Rusticus home in Cotgrave. The group brings together family members of residents to share experiences, support one another and raise ideas that could improve everyday life for residents and visitors alike.

The group is led by relatives themselves and has grown organically, with family members describing it as a space to talk openly, exchange ideas and feel less alone.

Lucy Atkinson, co-founder of Church Farm Care, said the group reflects a wider commitment to

safer living where I do at Brunelcare. It’s fantastic, and my home is lovely. I only have Tracy and the teams at Brunelcare to thank for getting me here so quickly.”

Brunelcare prepared the property for Nadiia’s arrival by painting and decorating the flat and laying new carpets to ensure it was warm and comfortable.

Today, she lives in a bright, endof-block apartment where she feels settled. Tracy also supported Nadiia by helping her complete documentation to remain in the UK and assisting with her pension arrangements.

Since moving into her home, Nadiia has begun rebuilding her life. She attends English classes at college and through her church two to three times a week and receives regular visits from her daughter, Lana, and her family.

After months of uncertainty, she now has stability and security.

Tracy added: “Nadiia’s story reflects resilience and determination. We are proud to have been able to provide her with a safe home and the support she needs, and we are pleased to be caring for her at Brunelcare.”

HC-One Wales’ Abermill Care Home in Caerphilly has celebrated the kindness and generosity of resident Mary Davies, who has been busy knitting blankets for the premature baby ward at Noah’s Ark Children’s Hospital. Mary hand-crafted each blanket and personally delivered them to the ward, where staff were grateful for her donation. The blankets will be used to provide warmth and comfort to babies and reassurance to their families during a challenging time. Home manager Stephanie Williams said: “We are so proud of Mary and her generous spirit. Her warm heart and dedication have brought comfort to so many families, and she is an inspiration to us all.”

partnership with families.

“Some of the most valuable learning in care comes from listening carefully to families who are living this experience every day,” she added

“Our role is to create the space for those conversations to happen and to respond with openness and respect.”

Suggestions raised through the group have led to small but practical changes within the home, including clearer ways of identifying staff members and improvements to shared spaces. While modest, family members say these changes make visits feel more personal and reassuring.

Church Farm Care is now exploring how similar relatives’ groups could be encouraged across its other homes, while ensuring each group remains family-led and informal.

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Complaining about an inspection – what providers need to know

By Neil Grant Introduction

On its website, CQC say, “We aim to provide the best possible service, but do not always get it right.”

CQC add, “Make your complaint to the person you have been dealing with at CQC. They will usually be the best person to resolve the matter.

If you feel unable to do this, or you have tried and were unsuccessful, you can contact our National Complaint Service Centre who will pass your concerns to our complaints team.”

Matters the National Complaints Service say they can deal with include unprofessional conduct of inspectors.

CQC say complaints must be brought within one year of becoming aware of the issues the provider wishes to complain about. However, significantly, the National Complaints Team will not consider “evidence from our inspections, ratings and decisions made under our regulatory powers.”

Separating unprofessional conduct from the inspection process

CQC insist matters involving the alleged unprofessional conduct of inspectors must go down the formal complaint route.

They will not be dealt with locally as part of the inspection. A formal complaint investigation typically takes months to conclude.

Meanwhile, the inspection process continues: a draft report is issued, the factual accuracy process is invoked and finally the

report is published.

At Gordons Partnership, we have long argued that if inspectors behave unprofessionally during an inspection, it raises a concern about their independence and attitude which calls into question the integrity of the inspection. In contrast to CQC, Ofsted does address conduct issues as part of the inspection.

Ofsted offers children’s services providers an opportunity to complain in writing about the conduct of inspectors following receipt of the draft inspection report.

The complaint will be dealt with by Ofsted before the inspection report is published. If the complaint is upheld, the inspection report may not be published at all.

The fact CQC’s does not do this is deliberate. CQC’s focus is on publishing the inspection report.

Having to deal with issues of conduct may hold up that

process and call into question the reliability of the inspection.

How CQC investigates complaints about conduct

If a provider complains about an inspector, the matter will be allocated to an investigator.

The inspector in question will be interviewed as part of the investigation.

Generally, CQC will not interview the provider’s employees who witnessed the unprofessional conduct. At most there may be a telephone call with a manager of the provider to agree the scope of the complaint.

The CQC investigator will have sight of the internal records relating to the inspection. In our experience, CQC refuse to disclose such records to complainants.

Typically, complainants are directed down the route of making a Freedom of Information Act request which is unlikely to be successful.

Finally, CQC will produce an investigation report which is first sent to the inspector who has been complained about to comment on its accuracy. In other words, the investigator will share their findings with the inspector in advance of the final report being issued to the provider. This casts real doubt on the independence of the investigation.

Independent evidence

Almost certainly, the inspector will deny the allegations or say they cannot recollect matters.

It is therefore important for providers to get their staff who witnessed the alleged

poor conduct to prepare contemporaneous witness statements.

If these corroborate each other this will make the case that much stronger.

However, we have come across cases where CQC have said in the final investigation report that as there was no “independent evidence” to prove or disprove the alleged unprofessional conduct, they could not reach a view on the matter.

In practice this means inspectors are immune from criticism in respect of unprofessional conduct that occurs during inspections as it is highly unlikely there will be independent evidence available. What CQC should do is evaluate all the evidence and reach a view on what account is the more credible.

Conclusion

The CQC complaints process is deeply flawed. It needs to be fundamentally changed so that it follows the Ofsted complaint model where alleged unprofessional conduct on the part of inspectors is investigated as part of the inspection process. CQC also needs to performance manage its inspectors far more effectively than it does.

The vast majority are professional and compassionate by nature but some are not.

One can only hope that the new senior management team at CQC take a long hard look at the CQC complaint process and take action to make it truly independent, fair and effective. n Neil Grant is a Partner at Gordons Partnership Solicitors.

Memories of dances lead to reunion

A ROUTINE coffee morning at Eilean Dubh Care Home sparked memories of local dances from the 1950s and led to an unexpected and emotional reunion decades later.

Residents at the Fortrose care home meet twice a week for coffee mornings, a chance to catch up and reminisce about the past.

Wellbeing coordinator Fiona Stoddart said: “Reminiscing is so important for our older generation. It helps maintain identity, builds confidence, encourages social connection and brings joy by revisiting cherished moments from the past. Sometimes, it even creates moments that none of us could ever plan for.”

During one coffee morning, new resident Catherine Reid began talking about her younger days and her memories of

travelling to the Highland village of Strathpeffer for Friday and Saturday night dances in the 1950s, a popular social highlight at the time.

She spoke fondly about watching the Billy Mackintosh Dance Band, a well-known name on the local music scene at the time.

As the conversation unfolded, Catherine suddenly realised that it was Billy himself sitting next to her.

Billy formed the Billy Mackintosh Dance Band in 1950.

The line-up included his father Murdo, later replaced by his brother David, alongside other musicians, and the band went on to perform extensively across the Highlands.

Fiona added: “She couldn’t believe that the very person she once watched perform all those years ago was now sharing the same space as her.

“It was a truly emotional moment that brought tears to all of us, and a beautiful reminder of how powerful simple conversation and shared memories can be. Even the simplest conversations can bring the past vividly into the present.”

Concerns are raised over lack of CQC inspections

A LACK of inspections across Gloucestershire is in danger of leading to an unreliable picture for residents seeking information for the best decisions in their choice of care, while new homes are springing up at a rate that appears to be outstripping the system’s ability to check them.

Such concerns have prompted the chair of Gloucestershire County Council’s Adult Social Care and Communities Scrutiny Committee to write to the Care Quality Commission, calling on it to review the number of care provider inspections it carries out.

The letter, written by Coun Dr Rebecca Trimnell, argues that the CQC’s current level of inspections does not give residents an accurate picture of the care market in Gloucestershire.

It highlights that the number of new providers registering in the county was double the number of inspections undertaken in the last quarter. It is also pointed out that previously inspected providers in Gloucestershire have waited up to 10 years for a return visit, to provide an up-to-date inspection.

The Adult Social Care and Communities Scrutiny Committee is concerned that five per cent of residential and nursing homes and 35 per cent of community-

based providers in the county have not been inspected by CQC.

In the letter, Coun Dr Trimnell writes: “Our concern therefore is that the CQC information may not give an accurate reflection of overall quality in the market and may not support people needing care in their decision making.”

Gloucestershire has 397 services registered with the CQC, with 79 of these still awaiting their first graded inspection.

As well as expressing concerns over the number of inspections, the letter also asks the CQC what action it is taking to address the issue.

Stefan Kallee, deputy director of the CQC, has responded to Coun Dr Trimnell, acknowledging the concerns raised by the committee and pointed to improvements

being made.

While recognising that there was still work to be done, he added: “From January 2026 we will be looking at increasing our assessment of services with aged rating and those services that have not been assessed since point of registration, whilst continuing to respond to risk.

“Whilst we acknowledge the concerns you raised regarding the number of new providers awaiting assessment following registration, please be assured that all newly registered providers undergo a robust registration assessment and are required to be at a minimum ratings level of ‘good’ to register with the CQC.”

Coun Dr Trimnell added: “It is important that our residents have the correct information when they make their decisions about care for themselves or their loved ones.

“On behalf of the committee, I wrote to the CQC to ask what action they plan to take to ensure that enough inspections are being carried out to allow residents to have an accurate picture.

“I am pleased that the CQC have responded so promptly and advised of improvements they are carrying out. We will continue to monitor this situation.”

Residents at HC-One’s Newfield Lodge Care Home in Castleford were all smiles as they welcomed back therapy dog Foxy for another visit. The visit brought joy, laughter and comfort to residents and staff. Foxy’s gentle presence provided emotional support, reduced stress and encouraged social interaction among residents, highlighting the many benefits therapy animals bring to care home settings.

Wellbeing coordinator Lauren Poole said: “Our residents were absolutely thrilled to see Foxy again. Visits like these lift spirits, spark conversations and bring a sense of companionship that really makes a difference to wellbeing. Seeing the smiles and excitement in the residents’ faces reminds us of how important these moments are.”

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Team honoured with status

STAFF and residents at Bradwell Court Residential Care Home in Congleton are celebrating after proudly achieving Veteran Friendly Framework status.

The accreditation recognises the home’s unwavering commitment to supporting the practical, emotional and social needs of those who have served in the armed forces.

The not-for-profit Sanctuary Care home manager Lorraine Colclough, who has a strong personal connection to the armed forces – her son is a serving paratrooper and her father served as an army nurse – said: “On behalf of our veterans at Bradwell Court, and for the veterans we hope to welcome in the future, we are enormously proud to have achieved VFF status.

“This accreditation isn’t just a badge for us – it reflects the heart of who we are. Many of our residents have given so much in service to their country, and it is our privilege to give something meaningful back.

“I am incredibly proud of my team for embracing this work with such passion.

“Their dedication ensures that our veterans receive not only exceptional care, but also the

respect and recognition they so deeply deserve.”

As part of this dedication, the

team, which currently cares for four veterans, has forged strong and lasting links with local

armed forces groups, creating meaningful connections both within the home and across the wider community.

Highlights have included a visit from a serving paratrooper, as well as residents joining fellow veterans from Congleton and surrounding areas at community VE Day celebrations.

The home has also extended its support beyond its own walls, inviting veterans from neighbouring care homes to join events at Bradwell Court.

Local organisations have played an important role too. Congleton Museum has visited the home with artefacts and personal testimonials, sparking conversations and reminiscence.

The local Air Corps Cadets have also taken part in intergenerational activities.

To ensure every veteran receives tailored support, the team discreetly places poppies outside the bedroom doors of residents who have served, helping visiting healthcare professionals recognise and honour their service. Bradwell Court also has dedicated veteran champions, who have completed specialist training and now share their knowledge with colleagues.

Residents get visit from original WWII tank

A SHINFIELD care home had a visit from an original WWII tank and accompanying artillery as part of a look back on British history.

Residents at Care UK’s Parsons Grange were thrilled to see history roll up right on their doorstep, as they spent the day exploring the original equipment, brought by Oliver Wilson, a local community member with an interest in the military.

Oliver showed the residents around his original British FV101 Scorpion Light tank, and answered questions about how it would have been used in the war.

Home manager Rozina Ali said: “We were absolutely delighted to welcome such an iconic piece of history to our home. Seeing the tank roll in was a truly unforgettable moment for residents, many of whom have vivid memories of the war years.

“It sparked so many conversations and brought back stories that might otherwise

have remained untold.

“Activities like this are so important. They’re about more than just entertainment; they’re about connection, reminiscence and joy.

“Watching residents’ faces light up as they explored the tank was incredible. It’s not every day you get to see history on your doorstep, and we’re proud to have created such a special experience for everyone here.”

The visit gave residents an opportunity to reminisce about their own experiences of wartime Britain and share their stories.

One particular resident, Ray, served in the RAF in the Second World War, and was stationed in Greece for many years.

He added: “I never expected a tank to be driving down our street. I was almost lost for words.

“It was lovely to share some stories with Oliver, and to see the equipment up close.”

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A Teesside resident who became known as “The Chicken Whisperer” has celebrated her 100th birthday at her care home in Thornaby. Irene Fleming marked her centenary with three generations of her family at Mandale House, where she has lived since 2017. During her time at the care home, Irene picked up the nickname “The Chicken Whisperer” after her ability to calm an intake of hens as part of a project to improve the wellbeing of care home residents. Upon arrival, she built an immediate rapport with the birds by chatting to them and calming them when they were flustered – a skill she learned during her time in the Women’s Land Army during the Second World War.

Family, friends and community well-wishers sent more than 100 birthday cards to help a Winchester dementia care home resident celebrate her centenary. Olwen Davies was the delighted centre of attention as she enjoyed a 100th birthday tea party at Colten Care’s St Catherines View. She welcomed a host of guests including daughter Jennifer, a son who travelled from France, and civic visitors the Mayor of Winchester, Sudhakar Achwal, and his wife, fellow councillor and former Mayor, Vivian Achwal. The deluge of cards was boosted by a community Facebook appeal issued by St Catherines View Companionship Team leader Laura Sheldrake. It resulted in Olwen receiving 116 cards from well-wishers across England and Wales.

A man who served in the Corps of the Royal Electrical and Mechanical Engineers during World War Two has celebrated his 100th birthday, becoming the sixth centenarian residing at Broughton House Veteran Care Village in Salford. George Evans was joined by his daughter Janet for the celebrations at the care home, where he has lived since February 2022. Broughton House provided George with his favourite cake – the traditional Victoria sandwich – and his room was festooned with banners and balloons. George was an apprentice electrician at the Irlam Steelworks in Salford before being conscripted into the Army in 1944 when he was 18. In the REME, his role was to repair and maintain damaged tanks.

A WWII veteran who helped decode enemy messages has celebrated her 100th birthday. Anne Knibb enjoyed a party at Royal Star & Garter in Solihull, where she now lives, with family and friends. Anne helped the war effort by working in a munitions factory in Birmingham, before joining the Women’s Royal Naval Service in 1944. The Wren was stationed at HMS Ferret in Londonderry, Northern Ireland, where she worked with a team which helped decipher coded enemy messages. Anne left the Armed Forces after the war, and went on to marry Jimmy in 1949. The couple had four children. She also did secretarial work at an office in Birmingham, before spending a number of years working at the Solihull all girls’ school Malvern Hall. Now a great grandmother, Anne has been a resident at Royal Star & Garter since March.

A spritely great grandmother from Basingstoke celebrated her milestone 107th birthday with family, friends and the team at her Sanctuary Care home. Doris Blow celebrated her special day with loved ones and friends at Basingfield Court. She remains very active, joining in with exercise sessions at the care home, choir practice, animal visits, bingo, and socialising with her fellow residents. Family has always been central to Doris’ life. She is the mother of two children, with five grandchildren and nine great-grandchildren. Doris celebrated her special day with a tea party at the home, with a special visit from the Mayor of Basingstoke and Deane, Councillor Colin Phillimore.

A World War Two veteran who played a supporting role in Britain’s wartime intelligence efforts has been honoured as she marked her 102nd birthday. Doctor Jean Munro, a resident at Lynemore Care Home in Grantown on Spey, was a member of Hut 6 at Bletchley Park, the team responsible for deciphering German Army and Air Force Enigma messages. Earlier this year, Dr Munro took part in a podcast to mark the 80th anniversary of VE Day. In it she revealed that she was unable to share details of her top-secret work with family and friends until the 1980s. In recognition of her service, Dr Munro has been awarded the Freedom of Bletchley Park, a rare honour conferred by the Bletchley Park Trust, and presented with a specially made Veteran’s pin badge.

Proud veteran James (Jim) Melrose celebrated a remarkable milestone birthday surrounded by generations of his loving family, followed by a special day out. He celebrated his centenary at Sanctuary Care’s Camilla House Care Home in Edinburgh, with his loved ones, fellow residents and the team. A devoted father to two sons, Kenneth and Michael, grandfather to five grandchildren – twins Andrew and Craig, and Kathryn, Sarah and Rachael and great-grandchildren, Jack, Theo and Ella – family has always been at the heart of Jim’s life. To mark his 100th birthday, the team at Camilla House arranged a VIP visit to the Royal Yacht Britannia, berthed at Leith, Edinburgh.

Arthur Gillett has celebrated his 107th birthday at HC-One’s Pytchley Court Care Home in Brixworth, Northampton. He was surrounded by fellow residents, staff and loved ones as he celebrated more than a century of memories, resilience and achievement. Arthur lived through some of the most significant moments in modern history and served his country during the Second World War. Although he never spoke of war as glorious, his quiet courage and determination tell a powerful story. Due to an injury sustained while serving overseas, Arthur later returned home to the UK, which enabled him to travel to Trafalgar Square in London on May 8, 1945 to take part in the historic VE Day celebrations.

Operator agrees £210m refinancing deal

HAMBERLEY Care Homes has completed a £210million longterm refinancing deal to fuel the continuing growth of the group.

The financing is provided by UK and European private credit investor Song Capital and is secured against 11 of the operator’s freehold care homes, marking the start of the next phase of the group’s development plans.

The transaction represents Song Capital’s fourth large-scale healthcare financing in the past three years and follows successful financings delivered across the UK and Germany totalling more than £1.75bn.

Hamberley Care Homes is backed by Patron Capital, the pan-European institutional investor, and was founded by

22 luxury care homes, with a 23rd due to open in Wargrave, Reading, later this year.

Each home is built to boutique hotel-style luxury standards and meets high BREEAM and EPC building standards.

“Over the last decade Hamberley has set a new benchmark for the delivery of premium care environments.

“This long-term capital deal will ensure that our team can keep pushing those standards to provide the very best support for the families who we are proud to provide care for.”

They feature en-suite bedrooms, light-filled interiors with a wide range of amenities, including a café bistro, private dining room, hair salon, nail bar, activity room and bar, cinema, lounges and sensory gardens.

Song Capital worked closely with Hamberley to structure a financing solution that reflects the quality of the group’s assets, the strength of its operating platform, and the long-term demographic drivers supporting the UK care sector.

CBRE acted as financial adviser

Lanarkshire care home is saved thanks to seven-figure funding

A FAMILY-run company that acquires care homes in distress and turns them into viable businesses has bought Bankhouse Care Home in Lesmahagow, thanks to a £2.5m refinance package from Unity Trust Bank.

Willie, Sam and Caroline McDonald, owners of Bellerose Care Ltd, bought 49-bedroom Bankhouse after it went into administration.

The family, who also own Shandon Loch Ltd, have a long history of transforming the fortunes of care homes across Scotland, saving hundreds of jobs and vital care places.

Willie, a former nurse, said: “We bought our first care home 27 years ago because it was failing and we had a genuine desire to save the home and jobs. We turned it around and that led to us buying a second and so on.

“Care homes fail for a reason so first we must identify if we think it’s saveable. We tend to get a feeling very quickly if it will be a

right fit. Bankhouse has a great platform already. We have come in and just given it the support and guidance it needs to push forward.

“We will improve all aspects of Bankhouse by investing in the environment itself and improving the already very good service it provides.”

The McDonalds say dedicated staff, great service, a homely environment and targeted spending are key to a successful

care home. They’re very hands-on in their homes and firmly believe in leading by example and being approachable to all.

Willie was introduced to Unity after looking for a new banking partner.

He added: “As soon as I spoke to our relationship manager, Michelle Wilson, I knew we wanted to be with Unity.

“Unity’s ethos and philosophy of being in business for the greater good is the equivalent to what we

do in the care industry and it felt like the perfect match.

“Michelle has been absolutely fantastic. She’s been so supportive and you can tell she’s genuinely passionate about what she’s doing and what we’re doing.

“When you work with people you trust and you share the same values and vision, it’s such a pleasure.

“Every single interface we’ve had with Unity has been exceptional. Unity feels like family.”

Michelle said: “The McDonald family and their team are doing a fantastic job and we’re delighted to provide the funding for Bankhouse. As a social impact bank we support a range of frontline organisations that strengthen communities.

“We’re committed to providing our customers with the sector expertise and personal assistance they need to grow their organisation and improve the lives of people most in need.”

New Hatton home to champion sustainable care

CRYSTAL Care Collection has announced the upcoming opening of its newest care home in Hatton, named Dovebourne, this spring.

This purpose-built care home will provide residential and dementia care within a modern, eco-conscious setting, and was recently toured by Hatton Parish Council.

Designed with both resident comfort and environmental responsibility in mind, the home will feature 66 ensuite bedrooms and an all-inclusive fee model, giving families peace of mind by

eliminating hidden or unexpected costs.

Operations director Maria Taylor said: “We believe sustainability and quality care go hand in hand. Every one of our homes is designed to minimise environmental impact while creating warm, welcoming spaces where residents can thrive.

“As our third care home in Derbyshire, Dovebourne continues that commitment, bringing exceptional care and eco-conscious design to the Hatton community.”

Sustainability is central to the design and operation of the new Hatton home, which incorporates a range of green features: n Solar panel installations to help power the home with renewable energy.

n Eco-conscious building materials chosen for their low environmental impact.

n Ground source heat pump technology harnessing the earth’s natural heat to reduce carbon emissions.

n LED, movement sensor lighting that uses less energy and produces minimal heat.

Developer submits plans for two homes

SPECIALIST senior living

developer Charterpoint has started off the New Year with the announcement of plans for two new care homes.

The company has submitted planning applications for care homes in Gedling near Nottingham and for the north of Peterborough.

Both schemes are for modern three-storey, 80-bed care homes with lounges, dining rooms, activity areas and other facilities.

CEO Adrian Goose said: “As a specialist in the senior living and care home sector, Charterpoint is very pleased to have applied for planning permission for two additional care homes to add to our portfolio.

“We have a strong track record of developing best in class care homes – identifying areas where there is demand for such

facilities, designing attractive buildings, and securing planning permission for the developments.

“We are delighted to have now submitted plans to Gedling Borough Council and to Peterborough City Council for two further care homes.”

The Gedling proposals are for a site which has been identified for residential use within Gedling Borough Council’s Local Plan.

The care home plans include 80 en-suite bedrooms, along with lounges, dining areas, activity and hobby rooms, a café, and a hairdresser.

The care home has been designed by KWL Architects.

The Peterborough care home is located to the north of the city and also features en-suite bedrooms, along with residents’ lounges, dining areas, a cinema, a

hair dresser, a café/bistro opening onto a terrace, activity room and other facilities.

Designed by Anotherkind Architects the development will include spacious gardens, patios and communal terraces on the first and second floors, plus 33 car parking spaces for staff and visitors.

MD Giles Nursey added: “Our proposed new care home is in an area of Peterborough which is experiencing significant and rapid local growth, where a care home would be a tremendous asset to the community.

“This care home would offer yet another best in class asset in an easily accessible and visible site, responding to this locally recognised need.”

Charterpoint has worked with planning consultants P&DG on the Peterborough proposals.

Group reports transformational year but warns of pressures ahead

A LONG-established family-run care provider founded in Saltaire in 1983 has reported a year of significant expansion and investment across its portfolio of care homes and retirement developments.

Czajka Care Group now provides care for more than 150 elderly and disabled people, at Brookfield Care Home and Staveley Birkleas Nursing Home in Nab Wood near Shipley and Currergate Nursing Home in Steeton.

It also owns and manages two purpose-built retirement developments at Currergate Mews in Steeton and Fairmount Park in Nab Wood, Saltaire, as well as The Clubhouse leisure facility in Nab Wood.

Managing director, Konrad Czajka, who is also the chair of the Bradford Care Association, said: “2025 has marked major progress in our fit for the future strategy.

“At Currergate Nursing Home, a substantial capital programme delivered a new extension featuring new ensuite wet rooms, together with a new orangery, increasing the home’s capacity to 47 beds.

“Brookfield Care Home underwent a parallel expansion, adding several ensuite bedrooms to create a 45-bed home.”

Both homes benefited from further investment in modernisation, including extensive new flooring, redecoration, and the replacement or upgrading of fire doors. Retirement living also saw sustained growth at Czajka Care Group, with a new phase of eight houses and apartments completed at Fairmount Park.

The Nab Wood development now comprises 45 fully occupied

retirement properties. At Currergate Mews, 13 of the 14 retirement homes are occupied, with just one currently available for either rent, or to buy via shared equity or full equity.

Czajka Care Group’s three care and nursing homes are currently operating at over 90 per cent occupancy, with only a small number of places now available across the portfolio.

Konrad added: “This investment and growth evidence our longterm commitment to future proofing our family run business and we are delighted to have maintained our Gold Standard Framework accreditation and membership in Investors in People award in 2025 too.”

However, Czajka Care Group is predicting that 2026 presents substantial challenges for the wider care sector.

Konrad added: “The £500million allocated by the Government to social care for the fair pay agreement will not even touch the sides. The Homecare Association has estimated that increasing home carers’ pay to £15 an hour would require an additional £2.6billion.

“Alongside this, the Employment

Rights Bill, which is introducing major changes to unfair dismissal, zero-hour contracts and statutory sick pay, come into effect from April 2026.

“Whilst local authorities increased adult social care fees by between 4.9 per cent and six per cent in 2025, they remain under acute financial pressure.

“Ideally the Government should end the VAT anomaly whereby social care providers are not able to charge VAT, unlike the NHS, which means they cannot reclaim VAT on their inputs, leaving them with unrecoverable costs.

“It would then allow social care providers to reclaim VAT, as the NHS does, and eliminate this structural disadvantage and reduce net expenditure, as well as allowing them to unlock vital capital for investment in technology, facilities and training. There are also several concerns around regulatory consistency.

“The Care Quality Commission must strengthen the reliability of inspections, assessments and ratings. We have contributed to the consultation on the new approach planned for 2026, and we hope it will deliver meaningful improvement.”

Agent appointed to offer lease on home

DERBYSHIRE County Council has instructed business and commercial property agent

Ernest Wilson, part of Eddisons, to offer a commercial lease on the Ada Belfield care home facility in Belper.

The centre, which is registered for 40 residents, will be sold on the basis that any potential buyer must have a proven track record of running care homes rated Good or Outstanding by the Care Quality Commission.

No guide price is being issued, and the property will be marketed until January 30, by which point expressions of interest and offers must be submitted for consideration.

Mark Czajka, director at Ernest Wilson, said: “Our focus throughout the marketing process is on securing an experienced

operator with a proven record of delivering high-quality, CQC-rated care.

“By taking a careful and considered approach, our aim is to support a smooth transition that ensures continuity of excellent, compassionate care for residents, while safeguarding the long-term future of this modern, purpose-built facility.”

Located in Belper town centre, the twostorey Ada Belfield Centre is a modern, purpose-built residential care home constructed five years ago.

The property includes a 60-seat café open to the public and landscaped gardens across its 1.4-acre site. Belper’s public library, which forms part of the same building, will be subject to a leaseback arrangement with the council on a rent-free basis.

Kathleen Townsend has been appointed as manager of Kilburn Care Home in Kilburn, near Belper, part of Aurem Care. Kat brings more than a decade of leadership experience in health and social care, including senior roles in quality, compliance, consultancy and registered management. Her background includes overseeing multiple services for large providers, supporting CQC inspections, driving improvement strategies, and coaching both managers and frontline teams. She has also run her own consultancy, specialising in change management, interim leadership and quality assurance. Aurem Care has recently invested in a programme of ongoing improvements at Kilburn Care Home. This includes enhancements to the living environment, updated care systems, additional staff training, and further investment in quality monitoring.

Strong Life Care has appointed Paul Hunter as head of estates and facilities, further strengthening its senior leadership team as the organisation continues to develop its care home portfolio across the North of England and the Midlands. Paul joins Strong Life Care with a broad professional background in estates and facilities management. Having begun his career as a chef, he later progressed into facilities leadership and completed an MSc in Facilities Management at the University of Lincoln. He also holds a range of sector-relevant qualifications, with experience spanning estates compliance, dementia-friendly environments and community-focused facilities management. In his new role, Paul will oversee estates and facilities across Strong Life Care’s nine care homes, with responsibility for safety, sustainability, compliance and the ongoing development of the facilities.

Sandstone Care Group has appointed Lucy Holl as its new managing director. An experienced executive director with a strong track record in business development and organisational growth across a range of sectors, Lucy brings a wealth of experience from many years working in the care industry. Throughout her career, Lucy has demonstrated a proven ability to deliver sustained growth and operational efficiencies, while consistently enhancing customer service, quality, and care standards. Her leadership style focuses on empowering individuals and teams to achieve their full potential, driving both transformational change and business improvement. Lucy’s priorities include strengthening operational excellence and nurturing Sandstone’s distinctive, supportive culture.

Stuart Gollands has returned to Black Swan Care Group as a regional manager and will be responsible for the oversight and corporate level management of four of the homes of the Norwichbased care group. His role is essential for providing support to the homes’ registered managers and staff teams. Stuart previously worked for Black Swan in a similar role and is rejoining after undertaking a number of senior management roles with other care providers.

Angela Airlie has been appointed as manager of Aaron House care home in Penicuik, part of Aurem Care. Angela brings more than 30 years’ experience in health and social care to the role, having supported people, families and staff across a wide range of care settings throughout her career. She is widely recognised for her commitment to high-quality, person-centred care and for working closely with teams to create safe, supportive and positive environments where everyone can thrive. In her new role, Angela will lead the team at Aaron House, overseeing dayto-day operations while continuing to build on the home’s strong foundations of compassionate care and community connection.

Aurem Care has appointed experienced chef and care catering specialist Chelsea Jeffery as its new head of food experience, supporting the food and dining provision across the organisation’s homes nationwide. Chelsea brings extensive experience from her previous role as head chef at a 134-bed nursing home, where she oversaw all aspects of kitchen operations, including menu planning, food preparation, stock management, staff supervision and ensuring full compliance with health and safety regulations. Her passion for delivering a personalised, resident-focused dining experience was central to her work. Chelsea will work closely with kitchen teams across all Aurem Care homes, supporting menu development, staff training, food quality, and the ongoing enhancement of residents’ dining experiences.

Black Swan Care Group has added an operations manager to the senior management team. Zoe Cattermole, who has been with the Norwich-based operator since April 2021 as part of the regional management team, will step into the newly created role, overseeing the operations in all of the group’s 24 care homes across East Anglia. The role will cover areas including regulation, medication, recruitment and quality assurance. Prior to joining Black Swan, Zoe was an inspector with the Care Quality Commission for five years. She joined Black Swan in April 2021 as a regional manager, supporting residential homes in Suffolk, Cambridgeshire and Essex.

Rebecca Murphy has been appointed as care home manager at Priesty Fields in Congleton, part of Sandstone Care Group. She brings extensive leadership experience across residential, dementia, nursing and extra care services, with a career spanning frontline care, commissioning, turnaround management and regional operations. Rebecca’s journey in care began at a young age, when she was introduced to the sector through a nursing home owner she knew while training horses. Starting in wellbeing, she progressed into care roles and quickly recognised her ambition to develop professionally within the sector. After completing her NVQ Level 3, Rebecca advanced into senior and deputy positions before moving into management and completing her NVQ Level 5. More recently, Rebecca held senior roles supporting services rated as requiring improvement or inadequate, as well as commissioning and stabilising new-build homes.