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WESTWORDS JANUARY 2022

HAPPY

2022

I AM

I AM JULIE GROVE I AM HUNGRY I AM AFFABLE I AM LOYAL I AM CANDID I AM ZESTFUL I AM WEST USA

HIGHLY RECOMMENDED

WHAT PEOPLE ARE SAYING We have used Julie for our last 2 houses and both times have had a great experience. In addition to asking the basic REALTOR® questions (how many rooms, square footage, budget, etc.), she took the time to really understand why we were thinking of moving and what we wanted in our home long term. This most recent purchase was something that strictly on paper may not have been the perfect match, but once I saw it I knew this was the home for us. That is the difference between simply asking the basic questions and getting to know your clients. I confidently recommend Julie to all my friends when they are looking to buy/sell a home. Julie Grove is the best REALTOR® on the planet. She has helped my family and I buy and sell three houses in the past few years, including mine that I just closed on. It's the little differences, like her offering to host an estate/garage sale to help clear out my recently-deceased mother's home so we can sell it (yes, we'll be using Julie to sell it), she keeps garage sale signs because she knows people need to sell things when buying or selling. She is going to come by and plant flowers prior to listing it, and always has the best advice and guidance to make the buying or selling process successful. She collected moving boxes and TV boxes for me to use.

She is an all-around great human being and I'm grateful for her help and HIGHLY recommend her. It's all about the little things she does along the way. Most REALTORS® just don't have the personality to learn what those "little things" are. Over the last 17 years, my husband and I have purchased 6 homes - 3 primary, 2 rentals, and 1 vacation home. We have had the immense pleasure of working with Julie Grove as our realtor for the last three home purchases, and for the sale of one home. She is by far the most competent and creative realtor we have ever worked with. Her attention to detail and eye for design are unmatched, and her dedication to clients is unwavering. On our last home purchase, we were literally signing the offer papers on another investment property, when Julie called us with the deal of a lifetime. A short-sale residential property had just come on the market, and she thought it would be perfect for our family. She got us an appointment before anyone else viewed the home, and we submitted our offer that day. She then stood beside us as we rode the short sale roller coaster (including an IRS tax lien on the property). Four months later, we moved into our dream home. We are so thankful that she took the time to listen to what we wanted over the years so that when it became available, we were able to move quickly. Thank you, Julie!!

BROKER BLOG WITH DEAN BECKER BINSR- BUYER’S INSPECTION NOTICE & SELLER’S RESPONSE The BINSR document is used to request corrections when all inspections and investigations have been completed to the property. The Buyer has 3 options (i) Accept premises without corrections; (ii) Reject premises; or (iii) Elect to provide seller an opportunity to correct disapproved items. Within the inspection period, Buyer delivers to seller a Residential Buyer’s Inspection Notice and Seller’s Response (BINSR) requesting items to be repaired that relate to the property. The BINSR provides the Seller with the following options: (i) seller agrees to correct the items disapproved; (ii) seller is unable to correct any of the items; or (iii) seller’s response to the buyer’s notice which includes blank lines for a response. The third option is included, so that Seller may elect to correct some of Buyer’s listed items and decline to correct others. This Sellers response shall be within 5 days of delivery of Buyers request. The Contract also provides that the Seller’s failure to respond to the Buyer’s request for repairs within five days is conclusively deemed to be the Seller’s refusal to correct any of the items disapproved. The Seller has no ability to cancel the contract based on the BINSR items requested. Buyer may cancel this Contract within five (5) days after delivery of Seller’s response or after expiration of the time for Seller’s response, whichever occurs first, if the Seller does not agree to correct all items disapproved or agree to close escrow without correction of those items the Seller has not agreed to in writing to correct. The BINSR is used to notify the seller of disapproved items that the Buyer would like repaired and is not the proper forum to amend the terms of the underlining purchase contract. Improper requests and responses with “credit in lieu of repairs, change of sales price, repairs to be done by contractors/handyman, etc.. are modifications to the terms of the purchase contract should be made in the form of an addendum signed by both parties. Also, requests to investigate further or determine the cause are the responsibility of the buyers in their discovery period with repairs to be made by the HOA or the neighbors are an incorrect use of the form as well. The improper use of the BINSR form should be returned to sender to correct and resubmit within the original timelines on the contract. Although the property is being sold AS-IS through terms of the purchase contract. The BINSR allows the Buyer an opportunity to request some of the must have repairs taken care of for peace of mind. And Sellers have a Buyer who is invested into the purchase with time and effort learning about the purchase they are entering.

QUESTIONS, CONTACT: Managing Broker, Dean Becker | 602-942-4200

HAPPY 2022! BY SHELLEY SCHROFF, ONE GUARD HOME WARRANTY Happy 2022 West USA!!! It is a new year and what better way to start it off is to reach out to past clients for some feedback. Here are some tips on how to ask for feedback from clients.

You can ask for clients to grade or rank you in areas such as communication, responsiveness, market knowledge, industry expertise, and professionalism. Be sure to ask some open-ended questions, too, such as “Is there anything I As many successful real estate professionals understand, an could have done differently to serve you better?”, “What agent’s job doesn’t have to end at the closing table. Staying were your biggest concerns during the transaction?” and in communication with clients post-closing can be beneficial “What was the best part of your real estate experience?” At the end of your questionnaire or survey, find out if clients for building relationships and for helping you understand would recommend you to family and friends and if they’d how to serve future clients even better. That’s why many use your services again. savvy agents ask clients to provide feedback on their real estate experience once the transaction is final. Always follow up and thank clients for their feedback and time, even if the feedback isn’t as positive as you’d hoped. Client feedback can help: Let them know how you plan to use the information they’ve • Pinpoint areas in which you could improve or where provided, and that you appreciate their responses. If you seeking additional training/experience could be beneficial want to use their feedback or comments as testimonials on • Underscore your biggest strengths so you can exercise your website, social media, or in marketing materials, be and enhance them sure to ask your client’s permission first. • Offer insight into how clients think & feel during transactions One of the best ways to work toward satisfied clients is to • Help keep open communication avenues between you include an OneGuard Home Warranty with every transaction. This industry-leading coverage gives your clients budget and clients protection and the coverage they need at special Real Estate • Possibly provide testimonials to include in future Edition pricing. OneGuard Home Warranties have been marketing and communication efforts streamlining real estate transactions for 30 years and are • Show clients that you truly care about them and their built to benefit buyers, sellers, and real estate professionals. real estate experience Best of all, when you help clients with OneGuard Home • Keep you abreast of current issues that may concern clients Warranty, you’re proving that you care about them even after deals close. Asking for client feedback can be done in several different If you have any Home Warranty needs, please reach out to formats. You can send clients a questionnaire via mail your OneGuard Team. or email and ask them to complete and return it. You can include a feedback link on your website. Or, you can We look forward to working with you in 2022! take clients out for coffee or a meal and ask for feedback in person. Whatever format you choose, be sure to be consistent in requesting feedback and in doing it as soon as possible after the transaction.

CHOOSING THE RIGHT DOMAIN NAME

FOR YOUR BUSINESS BY WISE AGENT The domain name you choose for your real estate business’s website is a crucial yet challenging decision for any agent to make. Your domain name goes on all of your marketing materials, business cards, email signatures, and more. The name you choose will give an impression of your brand’s professionalism and personality, so it is crucial to get it right. When trying to think of a domain name, it’s best to:

domain name is a part of your brand identity and online identity, it is crucial to pick a name that can age with your brand. DO YOUR RESEARCH Similar to how you may warn your clients not to fall in love with a property before inspection, don’t fall in love with a domain name before you’ve gone through your assessment. One important thing to look out for is a domain name that has had previous use by someone before you. If the domain previously hosted spammy content or something completely unrelated to your business, it could negatively affect your SEO.

KEEP IT SHORT A short URL will always perform better for your real estate brand than a longer one. For starters, short URLs are easy to remember, meaning that even when not physically written out, your customers will be able Click Here to learn more about choosing a Domain to recall them. Having a domain that is easy to repeat Name that works best for your business. in conversation can be especially useful when giving How Do I See What Domains are Available? information over the phone or in person. Now that you know what to consider and what to GO FOR CLARITY look out for, you are ready to start your domain name While it’s best to keep your domain name short, it’s purchase. So, how do you get started? Wise Agent has also important not to shorten it to the point where made it beyond simple! it doesn’t make sense. For example, swapping out a Through Wise Agent, you can purchase domain number for a word like SoCalHomes4sale.com may be names without ever leaving the CRM and create more confusing to clients trying to type in your URL, subdomains to host all of your single property and they may end up on a competitor’s website or at landing pages. After that, you can add additional a 404 error page, which can be a detriment to their landing pages to your domain at any time and swap experience and ultimately result in a lack of trust. The out existing pages with ease. same can happen if you choose a domain name with words that have common misspellings or include many Manage your domains and landing pages in the same hyphens between words. It’s best to keep your domain place where you manage the rest of your business name as simple, short, and straightforward as possible. your CRM! We’ve made it easy to track, manage, and renew your real estate domains. Best of all, you’ve THINK OF THE LONG TERM got access to our responsive, friendly 24/7 customer Thinking ahead to the future of your business and support to help you through it all. your brand can save you hassle and time later down the road and inform your decision today. Since your

TODD MENARD’S REAL ESTATE MARKET STATS DECEMBER 2021

YOU DID THIS... AND WE

Thank You! TAKE A LOOK AT ALL THE OFFICES

SPREADING CHRISTMAS CHEER AHWATUKEE

THE KYRENE FAMILY RESOURCE CENTER & LOCAL FOSTER TEEN HOMES TOILETRIES DRIVE

GOODYEAR KIERLAND MESA NORTH PHOENIX

TOYS FOR TOTS SHOEBOX MINISTRY SOCK DRIVE

CHANDLER SURPRISE

SHOEBOX MINISTRY SOCK DRIVE ST. VINCENT DE PAUL DAY OF SERVICE & SNOWMEN DRIVE CHILD CRISIS OF ARIZONA SURPRISE POLICE DEPT. TOY DRIVE

M O N DAY

T U E S DAY

03 West USA Agent Orientation 10:30am - 12:00pm / Webinar Don’t Do Dat w/Broker Bob Stephens 2:00pm - 2:30pm / Webinar

Prostart Training Session 1 9:00am - 4:00pm / Zoom

iFound Agent - Learn Homeowner Drip Campaigns, Instant Listing and Sold Listing Campaigns and more 1:00pm - 2:00pm / Zoom

Team Leaders Monthly Mastermind 11:00am - 12:00pm @ Chandler Office

Arrowhead Office Meeting 10:00am - 11:00am @ Arrowhead Bullpen

Take Flight - 10 Week Tactical Approach to Building Your Real Estate Business 9:00am - 11:00am @ Chandler Office Goodyear Office Meeting 10:00am - 11:00am @ Palm Valley CC iFound Agent - Learn Homeowner Drip Campaigns, Instant Listing and Sold Listing Campaigns & more 1:00pm - 2:00pm / Zoom

18 Take Flight - 10 Week Tactical Approach to Building Your Real Estate Business 9:00am - 11:00am @ Chandler Office Robin’s Knowledge & Lunch/Learn 10:00am - 11:00am @ Goodyear Office iFound Agent - Learn Homeowner Drip Campaigns, Instant Listing and Sold Listing Campaigns and more 1:00pm - 2:00pm / Zoom Tuesday at Tukee’s 5:00pm - 6:30pm @ Tukee’s Sports Grille

West USA Weekly Webinar 9:00am - 10:00am / Webinar Don’t Do Dat w/Broker Bob Stephens 2:00pm - 2:30pm / Webinar

FREE REMOTE CE CLASS Disclosure and the LAw 3Hrs Disclosure Law 9:00am - 12:00pm @ Chandler Office

FREE REMOTE CE CLASS - The NAR Code & the AZ Law (Triannual) 9:00am - 12:00pm / Zoom Prostart Training Session 1 - 9:00am - 4:00pm / Zoom

Don’t Do Dat w/Broker Bob Stephens 2:00pm - 2:30pm / Webinar

F R I DAY

FREE REMOTE CE CLASS High Fiduciary Representation 3Hrs Fair Housing Law 9:00am - 12:00pm / Zoom

FREE LIVE CE CLASS - Agency & Industry Related Issues (3Hrs Agency Law) 9:00am - 12:00pm @ Mesa

Transaction Desk & Authentisign Class 10:00am - 11:30am @ Arrowhead Office

Prostart Training Session 2 9:00am - 4:00pm / Zoom

T H U R S DAY

Take Flight - 10 Week Tactical Approach to Building Your Real Estate Business 9:00am - 11:00am @ Chandler Office

West USA Weekly Webinar 9:00am - 10:00am / Webinar

ALL OFFICES CLOSED Martin Luther King Jr. Day

W E D N E S DAY

JANUARY 2021

25 Prostart Training Session 2 9:00am - 4:00pm / Zoom Take Flight - 10 Week Tactical Approach to Building Your Real Estate Business 9:00am - 11:00am @ Chandler Office Social Media Training for Commercial Agents 10:00am - 11:30am / Zoom Surprise Office Meeting 10:00am - 11:00am @ Surprise Office iFound Agent - Learn Homeowner Drip Campaigns, Instant Listing and Sold Listing Campaigns & more - 1:00pm - 2:00pm / Zoom

Transaction Desk & Authentisign Class 10:00am - 11:30am @ Mesa Office

Maximizing Your Social Media Presence: Facebook Business Pages for Real Estate Professionals w/ Keith Flynn 10:00am - 11:30pm / Zoom

FREE REMOTE CE CLASS Master the AAR Listing Contract 3Hrs Contract Law 9:00am - 12:00pm / Zoom

Smartphone Real Estate Photography & Video w/ Keith Flynn 10:00am - 11:30am / Zoom

Prostart Training Session 1 9:00am - 4:00pm / Zoom

Transaction Desk & Authentisign Class 10:00am - 11:30am @ North Phoenix Office

New Years Headshot Event 1:00pm - 4:00pm @ Chandler Office

Ahwatukee Office Meeting 10:30am - 11:30am @ Ahwatukee Office

Chandler Happy Hour 5:00pm - 7:00pm @TBD

FREE REMOTE CE CLASS Disclosure and the Law 3Hrs Disclosure Law 9:00am - 12:00pm / Zoom

Chandler Office Meeting 10:00am - 11:30am @ Chandler Office Surprise Happy Hour 4:30pm - 6:30pm

Mortgage & Escrow 101 11:30am - 1:30pm @ Chandler Office

For the Love of Lending 10:00am - 11:00am @ TBD Goodyear Coaches Meeting 10:00am - 11:30am @ Goodyear Office Instagram Reels vs. TikTok: Why Not Both? w/ Keith Flynn 10:00am - 11:00am / Zoom

FREE REMOTE CE CLASS Secrets to Unprecedented Growth & Referrals (3Hrs RE Legal Issues) 9:00am - 12:00pm / Zoom Prostart Training Session 2 9:00am - 4:00pm / Zoom

FREE REMOTE CE CLASS Pre-Qual 3Hrs Contract Law 9:00am - 12:00pm @ NPhx Office

Kierland Office Meeting 10:00am - 11:00am @ Kierland Office

Prostart Training Session 2 9:00am - 4:00pm / Zoom

Mesa Office Meeting 10:00am - 11:00am @ Mesa Office

Broker Roundtable with Susan Herber 10:00am - 11:00am Kierland In-Person CE Class 10:00am - 1:00pm @ Kierland Office Let’s Get Creative with Canva! w/ Keith Flynn 10:00am - 11:00am / Zoom

31 West USA Weekly Webinar 9:00am - 10:00am / Webinar West USA Agent Orientation 10:30am - 12:00pm / Webinar Don’t Do Dat w/Broker Bob Stephens 2:00pm - 2:30pm / Webinar

• CE- Continuing Education Renewal Training • Luxury Division Event

• Commercial Division Event • Office Meetings