O R I E N TAT I O N H A N D B O O K
“We didn’t invent the 100% concept. We just perfected it.” Clay Fouts
Founder/Chairman
OUR MISSION
2
REALTRENDS & RISMEDIA
1 #5 #17 #36 #
INDEPENDENTLY OWNED BROKERAGE IN ARIZONA *
INDEPENDENTLY OWNED BROKERAGE IN THE NATION *
FOR TRANSACTIONS CLOSED IN THE NATION **
FOR SALES VOLUME IN THE NATION **
2022
* RISMEDIA ** REAL TRENDS
LOCALLY OWNED • LOCALLY GROWN • NATIONALLY KNOWN
3
FROM THE CEO
A LETTER FROM OUR CEO As the CEO of West USA Realty, I am honored to lead a company that has been dedicated to the success of real estate agents for over three decades. Our story began in 1986 when my father founded West USA with a mission to create a company that was built by real estate agents for real estate agents. Since then, we have remained committed to this mission and have worked tirelessly to provide the best possible support, training, and technology to our agents. We understand that our clients are our agents, and we believe that their success is our success. At West USA, we are proud to have a team of dedicated staff who share our mission and are passionate about helping our agents achieve their goals. We are constantly seeking new ways to improve and innovate, and we believe that this dedication has been a key factor in our success. Over the years, we have faced many challenges, but we have always remained true to our values and our commitment to our agents. We understand that the real estate industry is constantly evolving, and we are committed to staying ahead of the curve and providing our agents with the tools and resources they need to succeed. I want to take this opportunity to thank you for becoming a member of our Family. It is because of you that West USA Realty has become the success it is today, and we look forward to continuing to grow and succeed together in the years to come.
CLINT FOUTS President & CEO
We Didn’t Invent The 100% Concept, We Just Perfected it.
4
WHO’S WHO AT WEST USA
CLINT FOUTS
TODD C. MENARD
NICK WEITEKAMP
President & CEO
COO
Executive Vice President
DEBBIE QUAIN
KRISTY ECKENRODE
TONI ROW
Administrative Officer
General Manager
Assistant General Manager
5
WHO’S WHO AT WEST USA
MARGE LINDSAY
NICOLE PICKINPAUGH
CARRIE LYNN MASON
Director of Education
Director of Transaction Services
Manager of Culture & Development
GARRETT WALLACE
SHERALEE BANEY
ADRIANNA VASQUEZ
Onboarding Specialist
Director of Inbound Sales
Closing Processor
HAILEY HURLOCK
KEITH FLYNN
Creative Lead
Director of Digital Marketing
6
WHO’S WHO AT WEST USA
STEVEN FOUTS
SCOTT QUAIN
SHANNON FOUTS
Information Technology
Information Technology
Accounting Manager
TERRY OHTON
SAMANTHA BERGMAN
GRACE BROOKS
Broker Assistant
Accounting Specialist
Support Specialist
HEATHER DECKERT
SANDRA BALCOM
Administrative Assistant
North Phoenix Corporate Office Assistant
7
OUR BROKERS
DUANE FOUTS Designated Broker Broker Since 1995
BOB STEPHENS Managing Broker Broker Since 1984
SUE FLUCKE Managing Broker Broker Since 1999
DEAN N. BECKER Managing Broker Broker Since 2006
KYLE FOUTS
Managing Broker Broker Since 2005
DUANE FOUTS - Designated Broker Duane Fouts was born and raised in Montana, moving to Arizona in 1987. He is no stranger to the real estate industry, having started his real estate career in 1988. Duane obtained his Arizona Brokers License in 1995 and spent many years as the Owner/ Designated Broker for the largest real estate company in Arizona, managing as many as 1,850 agents in the firm.
BOB STEPHENS - Managing Broker Bob is a past president of SEVRAR, conducts West USA’s weekly sales meetings and co-hosts the Tuesday Morning Webinar. In addition, Bob handles agent calls and consumer complaints. Bob is also known as the “Information Guru” among the West USA family and has been in the real estate industry for over 40 years.
SUE FLUCKE - Managing Broker Sue was first licensed in real estate in Missouri in 1992 doing residential, commercial & property management real estate. She became licensed in AZ in 1996, a broker in 1999, a Designated Broker from 1999-2002 and has been in management since 1999. Sue was the 2019 President of the Phoenix REALTORS® & a current Director of the Arizona REALTORS® (AAR.) She is the current Treasurer & Legislative Chair of the West Valley Chapter of the National Association of Residential Property Managers (NARPM) and on the Board of the State Chapter of NARPM. Sue has a passion for teaching; counseling agents; training Coaches & new licensees as the West USA Director of Coaching.
DEAN N. BECKER - Managing Broker Dean has had his Broker”s license for 12 years. In his career in Real Estate, he has advanced from Agent, Associate Broker, Team Leader, to Managing Broker. He holds a Certified Distressed Property Expert Designation and is also a member of SEVRAR.
KYLE FOUTS - Managing Broker Kyle was born in northern Montana and moved to Phoenix with his family at the age of 7. After graduating from Coronado High School, while attending GCU he pursued a degree in Business Administration. After college he joined his family at Dan Schwartz Realty. He went on to get his Brokers license three years later and has been a managing broker here in the Valley for the last fifteen years. In 2004 he married his beautiful wife Lauren, they have 4 children together. West USA is a member of local and outside area associations
8
OFFICES / AMENITIES West USA features upscale, fully-equipped facilities. Each office includes these amenities: Live Onsite Receptionist • Live After-Hours Answering Service • On-Site Office Manager and Support Staff 24/7 Access Professional Waiting and Conference Rooms • Internet Access • Large Flat Screen Televisions State-of-the-Art Computers • Multi-functional Color Copier/Fax/Scanner/Printer • Personal Fax to Email Number Private Offices • Workstations with Wireless Access • À la Carte Transaction Management Services CORPORATE OFFICE 2355 W. Utopia Road Suite 100 Phoenix, AZ 85027 Phone: 602.942.4200 AHWATUKEE 4505 E. Chandler Blvd. Suite 170 Phoenix, AZ 85048 Phone: 480.893.0600 Fax: 480.893.2555
ARROWHEAD 16150 N. Arrowhead Fountain Center Drive, Suite 100 Peoria, AZ 85382 Phone: 623.487.5096 Fax: 623.487.5099
CHANDLER 1850 E. Northrop Blvd. Suite 170 Chandler, AZ 85286 Phone: 480.465.5000 Fax: 480.465.4989
GOODYEAR 2920 N. Litchfield Road Suite 100 Goodyear, AZ 85395 Phone: 623.522.5000 Fax: 623.522.5010
MESA 1640 S. Stapley Drive Suite 124 Mesa, AZ 85204 Phone: 480.820.3333 Fax: 480.820.2049
NORTH PHOENIX 2355 W. Utopia Road Suite 101 Phoenix, AZ 85027 Phone: 602.782.2000 Fax: 602.782.2001
SCOTTSDALE 14350 N. 87th Street Suite 170 Scottsdale, AZ 85260 Phone: 480.948.5554 Fax: 480.991.8573
SURPRISE 15128 W. Bell Road Suite 10 Surprise, AZ 85374 Phone: 623.888.5900 Fax: 623.888.5999
Arrowhead
North Phoenix Scottsdale
Surprise Goodyear Ahwatukee Mesa
Chandler
9
BRANCHES / IBA LOCATIONS
IBA OFFICE LOCATIONS
AHWATUKEE BRANCH
ARROWHEAD BRANCH
P: 480-893-0600 F: 480-893-2555
P: 623-888-5900 F: 623-487-5099
BRANCH MANAGER
BRANCH MANAGER
HEBER/OVERGAARD 1824 Arizona Hwy. 260, Suite A • 928.535.3553
BROKER CODE WUSA06
BROKER CODE WUSA05
PAYSON 903 E. Arizona Highway 260, Suite 5 • 928.474.2002
4505 E. Chandler Blvd., #170 Phoenix, AZ 85048
Donna Leeds
16150 N. Arrowhead Ftn. Ctr. Dr., #100, Peoria, AZ 85382
Ana Beltran
ESTRELLA 17750 W. Elliot Road, Suite 116, Goodyear • 623.474.5900 FOUNTAIN HILLS 16622 E. Avenue of the Fountains, #102 • 480.816.4316
PINETOP/LAKESIDE 2482 E. White Mountain Blvd., Suite B • 480.980.2611 CHANDLER BRANCH
GOODYEAR BRANCH
P: 480-465-5000 F: 480-465-4989
P: 623-522-5000 F:
BRANCH MANAGER
BRANCH MANAGER
BROKER CODE WUSA92
BROKER CODE WUSA90
MESA BRANCH
NORTH PHOENIX BRANCH
1850 E. Northrop Blvd., #170 Chandler, AZ 85286
Kara Gray
1640 S. Stapley Dr., #124 Mesa, AZ 85204
2920 N. Litchfield Rd., #100 Goodyear, AZ 85395
2355 W. Utopia Rd., #101 Phoenix, AZ 85027 P: 602.942.4200 F: 602.782.2001
BRANCH MANAGER
BRANCH MANAGER
BROKER CODE WUSA04
BROKER CODE WUSA94
SCOTTSDALE BRANCH
SURPRISE BRANCH
P: 480-948-5554 F: 480-991-8573
P: 623-888-5900 F: 623-888-5999
BRANCH MANAGER
BRANCH MANAGER
BROKER CODE WUSA02
BROKER CODE WUSA87
14350 N. 87th Street # 170, Scottsdale, AZ 85260
Raquel Megge
SNOWFLAKE 80 S. Main Street • 480.980.3032 LAKE HAVASU CITY 27 S. Acoma Boulevard • 928.208.2022
Janet Musslewhite
P: 480-820-3333 F: 480-820-2049
Kerri Schlief
SHOW LOW 960 E. Deuce of Clubs • 928.537.3033
OVERGAARD
SNOWFLAKE
PINETOP
SHOW LOW
Claudia Ewen
15128 W. Bell Rd., #10 Surprise, AZ 85374
Jade Beardsley
PAYSON
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OUR DIVISIONS
7 DIVISIONS THAT YOU CAN CHOOSE FROM AT ANY TIME Our group specializes in a multitude of areas, including but not limited to; Distribution, Manufacturing, Service Companies, Professional Practices, Medical Practices, Software & Hi-Tech Companies, Restaurants & Bars, Automotive Service Companies, Beauty Salons & Spas, Dry Cleaners, Franchises, and more!
At West USA Realty, Inc. to be a member in the New Home Division and represent new home buyers the licensee must be a REALTOR®, and must pass additional education at the Nation’s leading new home sales training companies Hyland Bay.
Our Land Specialists at West USA Commercial serve clients with a hands-on, personal approach. We know knowledge is power; frequent client interaction is essential; in-depth market information and competitive analysis are imperative.
The Property Management division is a group of dedicated individuals that handle everything from buying and selling homes, to the daily management of residential properties in the Greater Phoenix Area, as well as the surrounding cities.
The Boutique Luxury Division within West USA Realty has a primary focus in uniting distinctive properties, ultimate estates and equestrian kingdoms with extraordinary lives.
West USA Realty is a full-service real estate brokerage including residential real estate, a property management division, new homes division, commercial division and luxury homes division.
West USA is a full service brokerage. We offer our agents Commercial, Commercial Leasing, and much more.
WHY LIMIT YOURSELF?
11
COMMERCIAL REAL ESTATE SERVICES
12
ONBOARDING We offer Onboarding Services because we look out for our agents! Schedule a 1-hour online Onboard Session to log-in and navigate through Dashboards & Emails.
SESSIONS INCLUDE BUT NOT LIMITED TO:
AAR online log in and navigation tour of site of favorites
Transaction Desk with brief navigation of tools
West USA Dashboard complete with navigation tour
West USA email verify log-in and forward if applicable
Cover all resources, divisions, support, & phone numbers
Open forum for questions
GARRETT WALLACE
Garrett is our Onboarding Specialist. He welcomes all Agents and assists with logging in to the West USA Dashboards & West USA emails. Schedule a one hour online Onboard Sessions to learn how to log-in and navigate!
Onboarding Specialist 13
INFORMATION TECHNOLOGY
IT DEPARTMENT West USA Realty offers our agents the very best in Customer Service Care. Should you experience issues with any system or process, our IT department is only an email away! TECHSUPPORT@WESTUSA.COM
?
NEED HELP? Go to your MYWESTUSA Dashboard and click on the Question Mark icon. SCOTT or STEVEN will contact you shortly.
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Agent Signs Apparel
PRINTING / SIGNAGE / APPAREL
Car Magnets
We offer our agents an excellent selection of business cards, signage, and apparel.
Business Cards Go to the Vendor Store for printing/signage at MyWestUSA.com to place your order, or go to WestUSAShop.com.
For other requests, email build@westusa.com
Thank You Cards Open House Signs
Car Magnets
Apparel WestUSA 20”x10” SCAN THE Shop Powered by QR CODE TO GO TO
24”x12”
30”x15”
ShopWestUSA.com
WESTUSASHOP.COM Business Cards
480.482.7140 Megan Piotrowski
WestUSA.com
Open House Signs 24”x18” A-Frame
24”x36” Triangle
Thank You Cards
Agent Signs Our Agent Signs come in a variety of sizes from 24”x18” to 24”x36”
AT T E N T I O N !
BEFORE PRINTING OR POSTING ANY MARKETING MATERIALS Please send to advertising@westusa.com for approval. 15
ONLINE WEBINAR
JOIN WITH ANY DEVICE Tune in to our weekly podcast as we continue our commitment to bring you the very best in training, information, and technology. This is your chance to be in the know, hear from the industry’s best and get valuable tips to help increase your business!
THE PODCAST HOSTED BY
M
9:0ONDAY 0A M
MIKE WEINSTEIN
TODD C. MENARD
NICK WEITEKAMP
REALTOR® mikew@westusa.com
Chief Operating Officer toddcmenard@westusa.com
Executive Vice President nweitekamp@westusa.com
To register, scan the QR CODE or go to www.MyWestUSA.com and select PODCAST
16
STAYING CONNECTED WITH WEST USA
LET’S STAY CONNECTED PODCAST
Tune in every Monday morning at 9:00AM for the very best in training, information, and technology. This is your chance to be in the know, hear from the industry’s best, and get valuable tips to help increase your real estate business! To register, go to MyWestUSA.com and select PODCAST.
Join the Facebook closed group for your branch location!
AND FOLLOW US ON OTHER SOCIAL MEDIAS WESTWORD S MAY 2023
OSA HEMBE I AM WEST
USA
RG REAL ESTA
TE ISSUES FOR FROM DEA AGENTS N BECKER
TIPS & TRICK S FOR SUCCESSFU LLY EMA ILING CON
TS WITH YOUR TAC CRM
WAYS TO
AVOID HOME BUYE
REMORSR'S E
APRIL
MARKET ST
ATS
AGENT IN ACTIO
BRENDA WEEN
MAY
CALENDAR Saguaro Flower,
State Flower of
Arizona
MONTHLY DIGITAL MAGAZINE Subscribe to WestWords TODAY and stay ahead of the competition! • I AM West USA Agent Highlight • Broker Blog • Vendor Articles • Market Stats with Todd Menard • West USA Cares • Upcoming Event Calendar
WESTUSAMEDIA.COM 17
WEST USA CARES CHARITIES West USA Cares is a community outreach initiative with the goal of making a difference through humanitarian and philanthropic assistance in the communities we serve. Through awareness, exposure and hard working Real Estate Professionals, West USA Cares lends a helping hand of support to communities, charitable organizations, families and individuals.
If you would like to get involved with West USA Cares, please call 602.942.4200. CARRIE LYNN MASON West USA Cares Director
18
HEALTH BENEFITS
HEALTH
BENEFITS FOR OUR AGENT FAMILY VISIT WESTUSAHEALTHCARE.COM TO
• BOOK A CALL WITH AN EXPERT • GET AN INSTANT QUOTE • EXPLORE OUR PLAN OPTIONS
19
COACHING
DISCOVER COACHING. GAIN CONFIDENCE & EXPERTISE! No matter what stage you are in with your real estate career, there is always a need for a mentor/coach to assist in achieving higher production. Whether you’re new or experienced, if you desire to accomplish greater goals, achieve higher production, learn new systems, enhance lead generation, build a referral based business, or meet more buyers & sellers, then working with a coach is the perfect solution.
Building an Entrepreneurial Real Estate Business • Business planning and strategy • Goal developments and support • Accomplish more in less time • Increase confidence working with customers
Mentoring & Assisting Agent Transactions • Document skills • Negotiations • MLS / CMAs • Technology needs • Professionalism & ethics
Coaching Agreement • Coaching or Mentoring services available • No transaction minumum • Fee Schedule A still applies • All transactions are subject to fees
MEET YOUR COACH
Coaches
Coaching Materials
• Experienced WestUSA agents • Vetted and trained • REACT and ProStart graduate • Multiple coaches at every branch • Desire to help fellow agents
• Manual / Action plan • Interactive website • Customized business plan • Tip of the week
SUE FLUCKE
Director of Coaching Managing Broker
Call 602.942.4200 or contact your Branch Manager today. 20
PARTN ERSHIPS / TEAMS
TEAMS WE’VE GOT
• HIRING NOW! TEAMS LOCATED ALL OVER THE VALLEY • LEADS PROVIDED
• TRAINING & ONE-ON-ONE COACHING WITH TOP PRODUCING TEAM LEADERS • TEAMMATES TO CHEER YOU ON • HIGH-VALUE CRM’S INCLUDED
JOIN A WINNING TEAM TODAY! WESTUSATEAMS.COM
21
INBOUND SALES DEPARTMENT Our mission is to assist our agents in establishing relationships that grow their real estate careers. We do this by providing exceptional team environments that are filed with constant mentoring, training, and accountability. We pride ourselves on showing agents the way to success. Vision Statement Our goal is to providing local branch level leadership, lead generation, conversion training, and support to our agents in the Corporate Inbound Sales Programs.
OFFERINGS: • Seller, Buyer, and Rental Leads
• Mentoring
• No transaction fees on rental leads
• Lead Management Software
• Team Environment
• Email Drip Campaign templates
• Training
If you have any questions, please reach out to Sheralee.
SHERALEE BANEY
602-942-4200 SBaney@WestUSA.com
Director of Inbound Sales
22
TRANSACTION SERVICES We’ll do all the paperwork for you! West USA Transaction Services will take on all of the tedious paperwork and details for you, and handle it all with care. Leverage your time and increase profitability, while focusing on the growth of your business and providing a higher level of service to your clients. You can count on a knowledgeable, efficient, Transaction Coordinator to oversee your files and assure Broker compliance. Save money by eliminating late fees, because your files will always be submitted in a timely manner for Broker Review. Call today for the details about this exciting program.
Time is money...Let us help you earn more!
OFFERINGS: • Delegating transactional tasks can • You will have one dedicated save the agent up to 20 hours per transaction coordinator for you, or your team transaction • Onboarding and Agent set up is • Track progress and know where things are at all times through our free for all West USA Agents secure transaction platform • The platform has the ability to notify you in whatever capacity • Responsiveness and proactive that fits your personal needs updates based on transaction (scale back or ramp up as needed dates, all the way to closing for file notifications/emails) and beyond
• The agent portal gives you access to your transaction 24 hours a day 7 days a week • The client portal gives your clients access to your transaction 24 hours a day 7 days a week • Customize your communication to include preferred vendors. Use your own vendors or access our vetted network of professionals
Associate Broker, e-PRO, REALTOR® 623.208.7463 TransactionServices@WestUSA.com
NICOLE PICKINPAUGH Director of Transaction Services
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OUR LEADING TECHNOLOGY
WE OFFER POWERFUL TOOLS TO ALL OF OUR AGENTS... • Agent Dashboard
• Open House Announcer with Text
• Interoffice Communication Forum
• Marketing
• Proprietary Transaction Management Software
• Craigslist Ad Generator
• Text Marketing
• Linking Posting Tool
• Call Capture with Text
• Property Website • ePostcard
• SEO
• Mobile App
• Mobile Tour
• Flyer Builder
• QR Codes • Listing Reports Statistics • Social Networking • Presentation Tour • Buyer’s Tour • Logos & Branding • Email Overview • Support • YouTube Video Apps
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WISE AGENT
Most Recommended CRM
try it free
14 days
A CRM that’s simple, smart, and affordable
wiseagent.com/WESTUSA
480-836-0345
Contact Management
Lead Automation
Transaction Management
Time Management
Landing Pages
Team Features
Software Tools
Commission Reports
Drip Campaigns
Transaction Portal
AI Writing Assistant
Goal Tracker
Built-In Reporting
Facebook & Google Ads
Property Flyers
Starting At:
$
Exclusive West USA Realty Pricing. Including Two Free Landing Pages.
29
per month
Complimentary one-on-one onboarding included & free 24/7 customer support
Want to learn more? Go to wiseagent.com, call 480-836-0345 or email help@wiseagent.com
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QUANTUM DIGITAL
26
THE KNOCK HOME SWAP
TM
PROGRAM
WHY YOUR CLIENTS NEED
KNOCK HOME SWAP
TM
The Knock Home Swap™ Program
GIVES YOUR CLIENTS:
• The abiltiy to buy the home they want before selling the house they have, and skip living through showings & repairs. • Win their dream home in a bidding war without paying more. • Sell for top dollar with up to $25k for repairs and our expert listing prep team. Knock lends your clients money to buy their dream home instantly with an offer that competes with cash.
KNOCK GO
TM
The Knock GO™ (Guaranteed Offer) Program
GIVES YOUR CLIENTS:
• The ability to make an offer as competitive as cash, so your client can win they home they want FAST. • Secure protection against low appraisals ans a guarateed closing date. • $0 extra fees. Knock gives your clients the power and certainty of an offer that competes with cash so they can win against other buyers.
YOUR CLIENTS CAN EXPERIENCE THE PERKS OF MAKING A CASH OFFER
WITHOUT BREAKING THE BANK GET KNOCK CERTIFIED: knock.com/certified/NWZP
27
WEST USA REALTY APP
ONLY
.0NT0 $5 H ER MO P
OFFERS THE TOP-RATED REAL ESTATE APP TO BETTER SERVE YOUR CLIENTS! Give your clients a tool they can use for years to come. Your app is buyer, seller, renter, and investor friendly. They can search, save, and set notifications for themselves for any and all searches their path may lead them down. All while being one touch away from you!® s'QAF
Smarter Agent
HomeStack APP FEATURES INCLUDE HomeStack s'QAF
Smarter Agent
Frequently Asked Questions Frequently Questions Is it the same app or do I need to Asked download a different app to my phone? It depends on whatIsdevice you have. seeto below. it the same app orPlease do I need download a different app to my phone? It depends on what device you have. Please see below.
How do I log in? Click LOGIN (not sign-up) the welcome screen and use the new login How doon I log in? credentials that HomeStack has provided will automatically Click LOGIN (not sign-up)to onyou. the You welcome screen and usebe the new login logged in as an App Admin. that HomeStack has provided to you. You will automatically be credentials
Edge to Edge HD Photos
Push Notifications
Saved Searches
logged in as an App Admin.
Do my users from my old Smarter Agent app carry over? Do my users my old Smarter Agent app carry over? Yes! We have transferred all of from this data over for you. Yes! We have transferred all of this data over for you.
Does my old invite link or QR code work? oldshould invite link or QR code updating work? Yes! For now, but inDoes timemy you begin to start your marketing Yes! For now, but in time you should begin to start updating your marketing materials with your updated link inside your HomeStack Dashboard under the materials with your updated link inside your HomeStack Dashboard under the Marketing Tab. Marketing Tab. Please note your old text code is void.
1 Touch Sharing
Direct MLS Feed
Filters
Please note your old text code is void.
How do I update my profile? For example, change my photo or bio. How do I update my profile? For example, change my photo or bio. Visit your HomeStack Dashboard and click on the Profile Tab. Visit your HomeStack Dashboard and click on the Profile Tab.
APPLE DEVICES APPLE DEVICES
APPLE DEVICES Your app will update
GOOGLE DEVICES GOOGLE DEVICES
GOOGLE DEVICES
Please delete the current Please delete the current Please Agent deleteApp the current Smarter Agent App Smarter Agent App• Smarter DOApp Store Go to Google Play Store Go Play Store and and download your NOT sign up as youDO already • Gotoand toGoogle Google Play Store NOT sign up as you already download newname app (same are signed are signed up • DO NOTupsign up - you are already signed up download your new app new(same appyour (same just newer version) just newer version) Login with your new credentials! name just newer version) Login with youryour new new credentials! • Login with credentials! • name Login with your new credentials! with your new credentials! Login with your new Login credentials! Your app will update
• Your app will update automatically in the automatically in the App Store automatically in the App Store
GO TO www.WestUSAApp.com TO SIGN UP! 28
FOREWARN
TM
GO TO YOUR MyWestUSA.com ACCOUNT TO SIGN UP! 29
IFOUND AGENT
WE ARE EXCITED TO ANNOUNCE
WEST USA REALTY IS OFFERING iFOUND AGENT CRM STRATEGIES allowing you to connect with your contacts when THEY are thinking about real estate with an easy-to-use, all-in-one real estate marketing platform.
iFOUND AGENT ALLOWS YOU TO • Convert cold contacts into hot leads in 1 day • Lock in your customers’ loyalty • Save time & money having your website & CRM combined • Be the very first agent to know when your prospects are considering a move • Provide potential sellers with up-to-the minute comps & data directly from your website • Discover properties for your buyers way before the competition does FOR MORE INFORMATION:
WESTUSAWEBSITE.COM 30
LISTER ASSISTER
31
LI ST I N G FILE FILE R E Q U I R E M E N TS LISTING REQUIREMENTS All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents Agency Disclosure and Election form MLS Data Profile Sheets MLS Agent Version Private Printout Exclusive Right to Sell/Rent Listing Contract Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9 Short Sale Listing Addendum & Seller Advisory, if applicable Lead Based Paint Addendum, if property was built prior to 1978 Seller Property Disclosure Statement (SPDS) or Rental Lease Owners Property Disclosure Statement (RLOPDS) Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided, and seller is selling 5 or fewer parcels HOA Addendum Listing Contract Addendum or MLS Change form Solar Addendum Proof of Ability to Legally Sign for Entity- See A205 for Signing Instructions
32
CONTRACT FI LE R E QUI R E ME NTS CONTRACT FILE REQUIREMENTS All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents
Seller Property Disclosure Statement (SPDS)
Agency Disclosure & Election form
Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided & seller is selling 5 or fewer parcels
Contract / Lease Earnest Money Receipt
ADEQ Septic Inspection or Discharge Authorization (DA), if there is a septic tank on the property
A-106 Disclosure and Release (West USA Form) or Buyer Advisory
Domestic Well SPDS and Addendum, if there is a water well on the property
Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9
Settlement Statement
MLS printout showing Pending/UCB
Buyers Inspection Notice (BINSR)
Addendum
Solar Addendum
Counter Offer / Multiple Counter Offer
Cure Notice
Lenders Addendum or Counter, if lender owned property
Commission Instructions AAR PreQualification form
HOA Addendum
Proof of Ability to Legally Sign for EntitySee A205 for Signing Instructions
Consent to Limited Representation Form, if both agents are WEST USA agents Short Sale Addendum Seller Financing Addendum, if a seller carryback is noted Lead Based Paint Addendum, if property was built prior to 1978 Insurance Claim History or CLUE Report
33
SUGGESTION BOX
34
FREQUENTLY ASKED QUESTIONS
35
AGENT RECRUITING BONUS
36
TRUSTED RESOURCES
CYNTHIA SCHEIERN
CANDIS CREEL
LESLIE DELMAESTRO
480.292.3959 CScheiern@atsaaz.com
602.697.0232 CCreel@atsaaz.com
602.505.0123 LDelMaestro@atsaaz.com
TERESA WHALEN
LAURIE MARLOWE
CAITLIN BOARDER
623.640.3795 TWhalen@atsaaz.com
480.290.0948 LMarlowe@atsaaz.com
602.424.7200 CBoarder@atsaaz.com
MESA
KIERLAND
ARROWHEAD
GOODYEAR
MESA
MONALISA AMPARAN
MESA
HELENA NELSON
AHWATUKEE
CENTRAL PHOENIX
480.289.3800 MAmparan@atsaaz.com
480.818.8274 HNelson@atsaaz.com
HCP PROPERTY INSPECTIONS DEREK RILEY
RESIDENTIAL • COMMERCIAL
Market Manager 480.286.1996 Derek.Riley@ahs.com
623.203.5659 info@hcphomeinspection.com
PAUL SHERMAN
RYAN WRIGHT
480.883.9977 paul@lstinsurancegroup.com
623.217.4679 ryanw@ElevateHomescriptions.com
JUSTIN FREDERICK TEAM
ROBIN GRIVEL Loan Officer NMLS ID 213804
Branch Manager - Team Leader NMLS ID 204938
14100 N 83rd Avenue Suites B-225 & B-250 Peoria, AZ 85381 602-769-1933 justin.frederick@fairwaymc.com
20359 North 59th Avenue Suite 100 Glendale, AZ 85308 602-670-6771 robin.grivel@fairwaymc.com
17215 N. 72nd Avenue Suite D145 Glendale, AZ 85308 602-524-2421 / 623-321-5816 dominicks@fairwaymc.com www.SantaluciaTeam.com
Co-Branch Manager NMLS ID 625918
YOUR #1 MORTGAGE SOURCE 602.522.9494
DOMINICK SANTALUCIA
FAIRWAY AZ LICENSE #BK-0904162 ARIZONA LICENSE NUMBER 0911589
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