O R I E N TAT I O N H A N D B O O K
“We didn’t invent the 100% concept. We just perfected it.” Clay Fouts
Founder/Chairman
OUR MISSION
2
THE REALTRENDS FIVE HUNDRED
500 LARGEST BROKERAGES IN THE U.S. Ranked by Closed Transaction Sides for 2019
RANK
COMPANY
STATE
2019 SIDES
2018 SIDES
% CHANGE
1
HomeServices of America, Inc Minneapolis
MN
329,680
346,629
-4.9%
2
Realogy Brokerage Group (formerly NRT LLC) Madison
NJ
325,652
337,235
-3.4%
3
eXp Realty Bellingham
WA
130,627
73,458
77.8%
4
Hanna Holdings / Allen Tate Pittsburgh
PA
100,589
83,043
21.1%
5
Compass New York
NY
84,732
34,644
144.6%
6
Redfin Seattle
WA
53,235
42,954
23.9%
7
HomeSmart Scottsdale
AZ
42,268
36,064
17.2%
8
Keller Williams Realty, GO Management Offices Arlington
TX
32,161
33,134
-2.9%
9
West USA Realty, Inc. Phoenix
AZ
26,485
19,070
38.9%
10
Crye-Leike Real Estate Services Memphis
TN
25,773
26,257
-1.8%
11
Douglas Elliman New York
NY
23,460
22,984
2.1%
12
William Raveis Real Estate, Mortgage and Insurance Shelton
CT
23,160
21,841
6.0%
13
RE/MAX Results Eden Prairie
MN
22,931
24,008
-4.5%
14
Real Estate One Southfield
MI
22,237
23,046
-3.5%
15
Keller Williams Realty Pinnacle Partners Group Duluth
GA
22,038
22,422
-1.7%
2020 3 REAL Trends 500 | Ranked by Closed Transaction Sides
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OUR RANKING
4
WELCOME TO WEST USA
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WHO’S WHO AT WEST USA
CLAY FOUTS
CLINT FOUTS
TODD C. MENARD
Founder/Chairman
President & CEO
COO
DEBBIE QUAIN
NICK WEITEKAMP
MICHELLE SEALY
Administrative Officer
Director of Operations
General Manager
6
WHO’S WHO AT WEST USA
ERIC GALLAGHER
MARGE LINDSAY
NICOLE MCGRATH
Master Coach
Director of Education
Director of Transaction Services
PATTY MESSELT
SHERALEE BANEY
Onboarding Specialist
Director of Inbound Sales
MINDY THOMPSON
KEITH FLYNN
CJ MASCARELLI
Director of Career Development
Director of Digital Marketing
Creative Director
7
WHO’S WHO AT WEST USA
STEVEN FOUTS
SCOTT QUAIN
SHANNON FOUTS
Information Technology
Information Technology
Accounting Manager
CYNTHIA CASTRO
TERRY OHTON
SAMANTHA FOUTS
SAVANNAH SILVER
Accounting Specialist
Broker Assistant
Broker Reviewer
Closing Processor
HAILEY MARTEL
HEATHER DECKERT
SANDRA BALCOM
Graphic Designer
Call Center/Receptionist
Call Center/Receptionist
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OUR BROKERS
BOB STEPHENS
DUANE FOUTS
SUSAN HERBER
DEAN N. BECKER
Managing Broker Broker Since 1984
Designated Broker Broker Since 1995
Managing Broker Broker Since 2003
Managing Broker Broker Since 2006
BOB STEPHENS - Managing Broker Bob is a past president of SEVRAR, conducts West USA’s weekly sales meetings and co-hosts the Tuesday Morning Webinar. In addition, Bob handles agent calls and consumer complaints. Bob is also known as the “Information Guru” among the West USA family and has been in the real estate industry for over 40 years.
DUANE FOUTS - Designated Broker Duane Fouts was born and raised in Montana, moving to Arizona in 1987. He is no stranger to the real estate industry, having started his real estate career in 1988. Duane obtained his Arizona Brokers License in 1995 and spent many years as the Owner/Designated Broker for the largest real estate company in Arizona, managing as many as 1,850 agents in the firm.
SUSAN HERBER - Managing Broker In 2016, Susan was the President of the Phoenix Association of Realtors while also serving as a Director for the Arizona Regional Multiple Listing Service. She had been a Director with the Arizona Association of Realtors for 7 years and currently serves on the Executive Committee as the Chair of the Professional and Business Development Committee. She holds the Graduate of Realtor Institute Designation and is also a member of the Master in Real Estate Society.
DEAN N. BECKER - Managing Broker Dean has had his Broker”s license for 12 years. In his career in Real Estate, he has advanced from Agent, Associate Broker, Team Leader, to Managing Broker. He holds a Certified Distressed Property Expert Designation and is also a member of SEVRAR. West USA is a member of local and outside area associations
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OFFICES / AMENITIES
10
BRANCHES / IBA LOCATIONS
Donna Leeds
Sue Flucke
11
PRINTING / SIGNAGE / APPAREL
12
OUR DIVISIONS
13
INFORMATION TECHNOLOGY
14
AAA & PHONE DISCOUNTS
15
ONLINE WEBINAR
YOUR HOSTS… MIKE WEINSTEIN
TODD MENARD
NICK WEITEKAMP
mikew@usawest.com
toddcmenard@usawest.com
nweitekamp@usawest.com
Realtor®
Operations Officer
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Executive Vice President
INDUSTRY SERVICE
17
COMMUNITY SERVICE
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IBA DIVISION
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PROSTART TRAINING
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THE REACT COURSE
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COACHING
22
PARTN ERSHIPS / TEAMS
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INBOUND SALES DEPARTMENT
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TRANSACTION SERVICES
25
OUR LEADING TECHNOLOGY
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WISE AGENT
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PHONE APP
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QUANTUM DIGITAL
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THE KNOCK HOME SWAP
TM
PROGRAM
The smart way to buy before you sell. WE ARE PROUD TO ANNOUNCE
WEST USA REALTY IS OFFERING THE HOME SWAP™ PROGRAM allowing your sellers the ability to purchase their next home without having to include a contingency offer on the new home.
The Knock Home Swap™ Program GIVES YOUR CLIENTS:
• The ability to purchase their new home before listing their old home. • Up to 6 months of mortgage payments for their old home, so they are only paying one mortgage. • Up to $25,000 to get the old home sold for top dollar.
We believe this program gives our family of realtors a competitive edge over contingency buyers & iBuyers competing for the same home. Unlike other programs, this program allows you to be on both sides of the transaction and does not restrict compensation between you and your clients.
MORE INFO: https://www.knock.com/certified/NWZP
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FOREWARN
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TM
LISTER ASSISTER
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CIRCLE PIX
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STAYING CONNECTED WITH WEST USA
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LISTING FILE REQUIREMENTS
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CONTRACT FILE REQUIREMENTS
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SUGGESTION BOX
37
FREQUENTLY ASKED QUESTIONS
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INTEROFFICE COMMUNICATION
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AGENT RECRUITING BONUS
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COMMERCIAL REAL ESTATE SERVICES
W E ST U SA CO M M E R C I A L R E A L E STAT E S E RV I C E S RESIDENTIAL AGENTS
Please feel free to contact any of these commercial agents directly to discuss your client’s commercial real estate needs and how easy it is to earn a referral fee. All of these agents have the experience and access to CoStar/Loopnet (commercial equivalent to the residential MLS). You can rest assured that all of these West USA commercial agents will work hard to make your client happy.
TARJA “TADIA” PANFIL
DIRECTOR OF COMMERCIAL DIVISION/ ASSOCIATE BROKER
DIRECT/TEXT: 623-521-4747
tpanfil@swcommercialproperties.com
••••
EVERARDO CHAVEZ
JENNIFER DEITCHMAN
ESTHER GALLARDO
DIRECT/TEXT: 602-535-9607
Jenn@westusa.com
DIRECT/TEXT: 602-799-7908
ASSOCIATE BROKER
DIRECT/TEXT: 480-455-7975
•••
everchavez602@gmail.com
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ASSOCIATE BROKER, CCIM
estherp.gallardo@gmail.com
••••••
JIM HILL
TOM KECK
ARTURO PLASCENCIA
REBECCA ROBERTS
jwhillinvestments@westusa.com
tlkeck@cox.net
arturoplascencia@westusa.com
RebeccaRoberts@westusa.com
DIRECT/TEXT: 602-748-6706
•
DIRECT/TEXT: 602-618-7542
DIRECT/TEXT: 623-330-7707
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••••••
DIRECT/TEXT: 602-791-6262
••••
HOWARD RUDIN
ROB RYAN
WALTER UNGER
KARLA WALTERS
HowardRudin@gmail.com
robryanaz@gmail.com
DIRECT/TEXT: 520-975-5207
DIRECT/TEXT: 602-410-2390
••••
••
DIRECT/TEXT: 602-390-8088
•
• • •
ASSOCIATE BROKER, CCIM
DIRECT/TEXT: 602-828-1589
•••••
walterunder@ccim.net
RETAIL
OFFICE
INDUSTRIAL/FLEX LAND
MULTIFAMILY
•
SPEAKS SPANISH
•
• TOM WOLF
MARCO ZAZUETA
tom@businessCRE.com
marco@westusa.com
DIRECT/TEXT: 602-332-5507
DIRECT/TEXT: 602-565-7624
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W E ST U SA CO M M E R C I A L R E A L E STAT E S E RV I C E S 6 02 - 9 4 2 - 4 2 0 0
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ASSOCIATE BROKER
karlawalters623@gmail.com
TRUSTED RESOURCES
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