Effective from June 2024 RECREATIONAL GYMNASTICS AND LEARN TO SWIM ABSENTEE/MAKE-UP POLICY 1. 2. 3. 4. 5. 6. 7. 8. 9.
Each student is eligible to 8 Make-up class credits per 12 months which is only available whilst the student is enrolled in a program at SGAC. To be eligible for Make-up class credit, notification of absence must be advised on your Member Portal before the scheduled class commences. Make-up classes can only be booked a maximum of seven (7) days in advance. This MUST be completed online through your member portal. Make-up lessons are NOT GUARANTEED and are subject to availability which may be restricted during busy periods. Make-up lessons must be taken at the individual’s registered level. Make-up lessons cannot be transferred to another person/booking. Make-up class credits do not reduce your next direct debit fee. Make-up lessons that are unattended will be forfeited and cannot be credited to your account. Make-up class credits are available for a period of 3 months after the date of the missed class at which time it will be forfeited if it has not been used.
FREQUENTLY ASKED QUESTIONS • Can I notify my absence via phone? No. All absences must be notified through your member portal. • I have notified my absence on the member portal; can I change it? No. Once you withdraw from a class, you cannot change it online. If circumstances change, you will need to contact Customer Service to enquire if there is still availability for the class. • Am I able to book a make-up now for next month? Make-up classes can only be booked 7 days in advance. • Why do I need to give prior notice? The notice period supports the availability and booking of make-up classes each week and so that SGAC can, if necessary, adjust its workforce or resources. • Can I mark absent on a booking made with a Make-up Class credit? Yes, however this will then use an additional make-up class credit. • How do I mark my absence and book a makeup through my member portal? Please visit our Member Portal FAQs for step-by-step instructions to complete the following task. If you require further assistance, please call Customer Service to walk you through this process. •
When does my ‘12 month’ eligibility period commence? The 12-month eligibility is a rolling 365-day period.
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What happens if I cannot see a Make-up Class on my account? You may not have used your makeup class credit within the 3-month expiry. However, if you have any questions, please email Customer Service at customerservice@sgac.com.au and we can look into this for you.
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How do I know if a make-up lesson has been confirmed? You will be able to see this in your Member Portal in your Calendar Schedule. If you need assistance with booking your make-up lesson, please call Customer Service and we can walk you through this process.
Sydney Gymnastic & Aquatic Centre 33 Railway Street, Rooty Hill, NSW 2766 02 9851 5811 / info@sgac.com.au / sgac.com.au / westhq.com.au