Performance Report
Q3 2025
Cumulative from:
Prepared by
DavidMills,COO
GrossRentArrears
WGHC’s benchmark for gross rent arrears is 1.30%.
Gross rent arrears are the amount of rent owed by both former and current tenants, not including any payments we expect to receive from housing benefit or universal credit.
Gross rent arrears as of 31st December 2025 were 1.04% this equated to £16,197.00 which was a reduction from the previous quarter, reported at £24,874 where they were 1.16%.
Anti-SocialBehaviour
The benchmark forWGHC is that 90% of reported ASB incidents will be resolved within the 20 working days.
There were 21 allegations ofASB reported within the reporting period, i.e. 01 April to 31 December 2025. st st 13 (62%) were resolved within 20 working days. The remaining 8 (38%) were resolved outside the 20 working days, with the average being 33 days
5 cases resulted in the issuance of written warnings (with 1 of these progressing to a NOP and eviction decree); 12 cases resulted in informal action.
Overall, this meant our resolution rate compared to benchmark was 62%.
ServiceComplaints
/ Actual
144/207 £2.5k/£2.3k
Increase 24 / 12 Voids
WGHC’s benchmark to relet a property is 14days (average).
Cumulatively, within the reporting period 01 April 2025 to 31st December 2025, we relet 12 properties. st
On average, it took us 17.9days to relet an empty property, whereas, in the previous quarter it was17.7 days. In addition, during the period, 7 other properties turned over, with 5 x successions and 2 x mutual exchanges. 19 properties were turned over.
Of the 12 relets, all 11 were allocated to homeless households and 1 was an internal transfer.
7 had silver priority and 3 had gold priority.
ContractorMgmt
WGHC’s benchmark for contractor management meetings is 6 per quarter, or 13 per halfyear. The main purpose of these meetings is to discuss ongoing performance, assess KPIs and maintain working contractual relationships.
We’re pleased to report that all relevant Contractor Management Meetings were undertaken – within July and August 2025. The next are due in February / March 2026
Both the Planned and Reactive Maintenance Officers have attended a half day course “Effectively Managing your Contractors” run by HHSC (Housing Health & Safety Compliance UK Ltd)
5days/ 4.6days
Damp&Mould
This is currently not a benchmark forWGHC – but is required by the SHR as of the new reporting year and to comply with the ARC next year.
For the reporting period 01 April 2025 to 31st December 2025, WGHC received 8reportsofmould,allofwhich,werecausedbycondensation. (No damp) st
All were inspected within 1 working day by WGHC staff and treated by WGHC contractors. The quickest job was completed within 1 x day, the longest, 55 days.
WBG (auditors) have previously audited this area of WGHC performance reporting a“strong”outcome finding.
GasSafety
WGHC meets all statutory and regulatory requirements over gas safety.
During the reporting period, all required gas safety checks were successfully completed with NIL missed.
Asbestos/RAAC
All WGHC properties were built after 1990 and none included either Asbestos or RAAC (Reinforced Autoclaved Aerated Concrete)
An asbestos register is centrally held with the WGHC maintenance compliance folders
L.O.L.E.R.
The Lifting Operations & Lifting Equipment Regulations 1998 requird our 3 lifts at the FQ flats to be inspected by Engineers annually in addition to the bi-annual servicing and any reactive maintenance undertaken by our contractor, Saltire Lift Services Ltd.
S.H.Q.S.
93.55% of WGHC stock meets the criteria of the Scottish Housing Quality Standard - which is an increased since last year.
The stock that doesn’t meet SHQS is usually as a result of tenant choices with regard to kitchen layout
ElectricalSafety
During the reporting period, all WGHC properties had a valid Electrical Installation Condition Report (EICR). 109 EICRs were undertaken to maintain compliance. 78 are booked for the coming year
Legionella&WaterSafety
Testing or sampling for legionella is not usually required for domestic hot and cold water systems. In the case of the WGHC office, an annual legionella risk assessment is undertaken and recorded. With regards to the cold water storage tank at the Forthquarter development, this is emptied, disinfected, refilled and tested on an annual basis.
FireSafety/Alarms
100% of WGHC stock has interlinked smoke and heat alarms. They are next due for renewal in January 2030.
Additional alarms are due to be installed within the FQ flats due to the cladding issued found there