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From Vision to Viability_ Creating Sustainable Service Lines in Academic Medical Centers by Wendy Ho

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From Vision to Viability_ Creating Sustainable Service Lines in Academic Medical Centers by Wendy Ho

Published on Dec 23, 2025

Wendy Horton

Wendy Horton believes that academic medical centers play a unique role in healthcare, combining patient care, education, and research under one roof. While this mission-driven model brings great value, it also creates complexity when building service lines that must remain clinically excellent and financially sustainable. Long-term success depends on aligning strategy, operations, and culture around a shared vision of value.