6. Chapter 01-006 One of the intrinsic benefits of training and development is the benefits realized by society. a. True *b. False 7. Chapter 01-007 According to research presented in the textbook, a negative relationship exists between per-employee expenditures on training and development and employee productivity levels. a. True *b. False 8. Chapter 01-008 One of the reasons for the underinvestment in training and development by Canadian companies is the perception that training, learning, and development expenditures represent a cost rather than an investment. *a. True b. False 9. Chapter 01-009 Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1 million. a. True *b. False 10. Chapter 01-010 Organizations that incorporate training bonds into their training programs may have the ability to recover some of their training costs. *a. True b. False
11. Chapter 01-011 The key environmental factors that drive human resources and training and development within an organization include technology, global competition, the labour market, and organizational strategy. a. True *b. False 12. Chapter 01-012 Unlike many industrialized countries, Canada has NOT experienced in any meaningful way the notion of “skills mismatch.― a. True *b. False 13. Chapter 01-013 Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an office in Shanghai, China. This is a clear example of strategic training. *a. True b. False 14. Chapter 01-014 The trend toward flatter organizational structures is causing some element of blurriness in what constitutes traditional roles associated with management functions. *a. True b. False 15. Chapter 01-015 An organization’s learning and training strategy most often will NOT directly influence its training and development programs. a. True *b. False
16. Chapter 01-016 Restructuring, downsizing, and reengineering often lead to changes in employees’ tasks and responsibilities and so necessitate the need for training. *a. True b. False 17. Chapter 01-017 A high-performance work system may be described as a specific combination of human resource practices that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees. *a. True b. False 18. Chapter 01-018 When applying the ISD model of training and development, the process often begins with the identification of a concern. *a. True b. False 19. Chapter 01-019 A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a person analysis. a. True *b. False 20. Chapter 01-020 The ISD model of training and development has three major steps: needs analysis, design, and delivery. a. True *b. False 21. Chapter 01-021 Studies consistently conclude that the majority of
organizations do not use the ISD model, opting for the more traditional ADDIE training and development model. a. True *b. False 22. Chapter 01-022 Human capital refers to the knowledge, skills, and abilities of an organization’s employees. *a. True b. False 23. Chapter 01-023 Social capital has to do with relationships within an organization and between members of the organization and external stakeholders. *a. True b. False 25. Chapter 01-025 More than half (57 percent) of Canadian organizations provide training to their employees. a. True *b. False 26. Chapter 01-026 What is the term for the process of establishing performance expectations, designing interventions and programs to improve performance, and monitoring the success of interventions and programs? a. performance review *b. performance management c. performance evaluation d. performance system 27. Chapter 01-027 Which Canadian agency’s report concluded that continuous learning and the transfer of knowledge are key factors in
fostering creativity and promoting organizational excellence? a. Toronto Transit Commission *b. Conference Board of Canada c. Alberta Government d. Royal Canadian Mounted Police 28. Chapter 01-028 What did a study on the productivity of Canadian workers find? a. Most believe they are less productive at work than they could be. b. Very few believe they are less productive at work than they could be. *c. Half believe they are less productive at work than they could be. d. All believe they are less productive at work than they could be. 29. Chapter 01-029 Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies? a. training often leads to higher turnover and gross margins *b. training has a positive impact on overall customer satisfaction and profit levels c. training is not linked to increases in productivity d. training has a positive effect on an organization’s competitiveness but no impact on performance 30. Chapter 01-030 If an organization is concerned about the knowledge, skills, and abilities of its employees, what should be the goal of its training and development programs? *a. human capital b. social capital c. work engagement
d. performance management 31. Chapter 01-031 The performance management process includes several interrelated steps. What is the first step? *a. developing performance goals b. deciding on the process to train and develop employees c. assigning appropriate rewards d. developing standard rating forms 32. Chapter 01-032 Which of the following statements is congruent with the notion of SMART goals? *a. SMART goals should have clear performance or behaviour criteria b. SMART goals must address extrinsic motivators c. SMART goals should be easily attained d. SMART goals should not be time bound 33. Chapter 01-033 According to the textbook, what is the number-one attraction and retention tool for many organizations? a. compensation *b. training c. bonuses d. development 34. Chapter 01-034 Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette? a. to improve the productivity of police officers b. to improve the confidence level of police officers when dealing with criminal elements in the community c. to link training programs to the department’s strategic plan *d. improve interactions between police officers and mentally ill individuals in the community
35. Chapter 01-035 Which of the following are two extrinsic benefits training will give an employee? *a. an improved marketability and greater job security b. a greater sense of self-efficacy and a sense of accomplishment c. a more positive attitude toward their employer and their own confidence d. a greater sense of engagement toward customers and fellow employees 36. Chapter 01-036 Which of the following is NOT a benefit to society associated with training and development? a. higher levels of education b. greater economic prosperity *c. better workâ€"life balance d. improved standard of living 37. Chapter 01-037 Which statement best describes the current state of productivity and innovation in Canada? a. Canada rates very high in productivity metrics globally *b. Canada lags its major global competitors in productivity and innovation c. Canada tends to rank high in productivity but low in innovation across most business sectors d. Canada has seen a recent sharp increase both in productivity and innovation across all business sectors 38. Chapter 01-038 Which of the following statements best describes the average investment in training and development in 2017 as a percentage of payroll in Canada compared to 2015? a. It is the same. b. It is much higher. *c. It is lower.
d. It is a little higher. 39. Chapter 01-039 According to the textbook, which group of employees had the highest average number of training hours per employee in 2017? a. technical employees b. front-line employees c. government employees *d. senior management and executives 40. Chapter 01-040 According to data provided in the textbook, which province in Canada has a law that requires employers to invest in training and development? a. Alberta *b. Quebec c. Ontario d. Manitoba 41. Chapter 01-041 Why does Canada’s productivity growth increasingly lag behind its main competitors? a. Canadian organizations do not have the same economies of scale. *b. Canadian organizations do not invest enough resources in training and development. c. Canadian organizations do not follow the voluntary training laws in Canada. d. Canadian companies have access to a large source of skilled labour. 42. Chapter 01-042 In what year did the government of Quebec introduce and pass the Act to Foster the Development of Manpower Training? a. 1975 b. 1985 *c. 1995