Chapter 1 1. Why should healthcare organizations be concerned about integrating
business strategies and HR? a. To better align the business strategies with each other b. To determine which HR functions should be done in-house and
which should be outsourced *c. To enhance organizational outcomes d. To ensure the organization is included in various lists of “best places to work”
2. Which of the following is an HR metric? a. Market share
*b. Cost per hire c. Profitability d. Competitive advantage
3. The number of HR staff members in most organizations a. continues to increase. b. is remaining the same. c. cannot be determined.
*d. continues to decline.
4. Which of the following is NOT part of a balanced scorecard? a. Short-term and long-term objectives b. Internal and external performance perspective c. Financial and nonfinancial metrics
*d. Measures of the internal and external environments
5. Competitive advantage in the workforce is challenging to achievebecause a. it is enduring and difficult for competitors to duplicate. b. it requires alignment of all HR systems.
*c. it takes time to do so. d. HR practices’ impact on it is not clear.
6. Human resources management includes a. financial management. b. strategic management. c. marketing.
*d. informal management of employees by all administrators.
7. Effective HR practices for healthcare organizations do NOT include a. development of strategies to enhance employee work–life
balance. b. recognition of employees with monetary and nonmonetary rewards. *c. elevation of status distinctions and barriers. d. creation of a positive work environment.
8. Which of the following strategies constitutes the HR strategy? a. Compensation, planning, and staffing strategies b. Compensation, staffing, and marketing strategies c. Staffing, incremental, and compensation strategies
*d. Staffing, developmental, and compensation strategies
9. The HR scorecard is a. a measurement instrument and control system that looks at amix of
quantitative and qualitative factors to evaluate organizational performance. b. HR’s role as a strategic partner. *c. a modified version of the balanced scorecard. d. a lagging indicator of organizational performance.
10. High-performing healthcare organizations share all of the following
characteristics except a. agile and open culture. b. consistent and effective communication. c. employee selection based on fit.
*d. central focus on hierarchical organizational structure.
11. Environmental trends affecting healthcare organizations have resulted
in the following human resources management trends except a. Lean management structures. b. flexible work schedules.
*c. increased hiring activity. d. job redesign or restructuring.
12. Which of the following is an outdated HR practice?
a. Hiring decisions made by teams
*b. Uniform appraisal procedures c. Performance-based pay d. Employee responsible for career development 13. Investments in predictive HR analytics can help the organization a. develop competitive advantage. b. inform strategic HR decisions. c. identify possible causal factors for HR performance
indicators. *d. all of the above
14. Which of the following is NOT a persistent basic HR challenge? a. Managing employee stress and burnout
*b. Complying with federal, state, and local laws and regulations c. Creating a culture of equity and trust d. Developing the next generation of leaders
15. Successful strategic human resources management has been
problematic over the years due to *a. lack of implementation and assessment plans. b. nonacceptance of human resources management planning as a standard practice. c. poor environmental scanning. d. lack of strategic goals and objectives. 16. Understanding HR management’s significance is as relevant to line
managers as it is to HR managers. *a. True b. False
17. HR is moving from appraisals with multiple inputs to supervisorinput
only. a. True
*b. False
18. Implementation of an HR strategy requires management of internaland
external stakeholders. *a. True
b. False
19. The immediate goal of building a strong HR brand is to attract andretain the
best employees. *a. True b. False 20. HR practices are “lagging” performance indicators. a. True
*b. False
Chapter 2 1. What are three areas addressed by the original Fair Labor StandardsAct
passed in 1938? a. Overtime pay provisions, discriminatory hiring practices, timeoff for
family illness *b. Minimum wage, overtime pay provisions, child labor c. Discriminatory hiring practices, illegality of disparatetreatment, child labor d. Illegality of gender-based discrimination, child labor,employment at will
2. Which of the following was NOT a provision of the 2008 amendments tothe
Americans with Disabilities Act (ADA)? a. Expanded definition of major life activities
*b. Further limited episodic conditions for ADA coverage c. Expanded the scope of “substantially limiting” major life activities d. Included “reading” as a major life activity
4. Under the employment-at-will doctrine, a. an employer may fire an employee at any time but must give the
employee timely notice as defined under the employment contract. b. an employer may fire an employee only with written justification. c. an employer may not fire an employee for an immoral reason. *d. an employee may quit a job at any time.
5. What are the three provisions of the Family and Medical Leave Act? a. Up to 6 months of leave for several medical and family-relatedreasons,
continued compensation at a reduced rate during the leave period, guarantee of continuation of employer-paid health insurance during the leave period b. Up to 12 weeks of leave for several medical and family-relatedreasons, continued compensation at a reduced rate during the leave period, guarantee of continuation of employer-paid health insurance during the leave period c. Up to 6 months of leave for several medical and family-relatedreasons, guarantee of continuation of employer-paid health insurance during the leave period, guarantee of a return to work in the same or a similar position *d. Up to 12 weeks of leave for several medical and family- related
reasons, guarantee of continuation of employer-paid health insurance during the leave period, guarantee of a returnto work in the same or a similar position 7. Which of the following employment interview questions is/are illegalunder federal law? a. “Do you plan on having children?”
*b. “Are you disabled?” c. “What is your age?” d. All of the above are illegal.
8. The two main bases of employee discipline are a. employee behavior and insubordination. b. insubordination and absenteeism.
*c. job performance and employee behavior. d. absenteeism and failure to improve after a negative jobevaluation.
9. A privately owned nursing home hires mostly Hispanic women. The
hiring manager believes that only Hispanic women can “fit in” and therefore does not hire a non-Hispanic person who does not meet thisprofile. This is likely to be a. permissible because of the employment-at-will doctrine. b. permissible because most of the local residents are Hispanic.
*c. discrimination on the basis of national origin in violationof Title VII. d. permissible because the nursing home is a private company.
10. A state that protects whistleblowers is likely relying on what typeof
exception to at-will employment? a. Contractual employee exception b. Exception based on employees protected by federal employmentlaw c. Exception based on Title VII prohibitions against sexual
harassment *d. Public policy exception
11. The Civil Rights Act covers
*a. employers with 15 or more employees who worked more than 20 weeks in the current or previous year. b. all US employers. c. employers with more than 100 full-time employees in the current or previous year. d. all employers listed on the New York Stock Exchange.