05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
© 2019 Emond Montgomery Publications. All Rights Reserved
05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
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© 2019 Emond Montgomery Publications. All Rights Reserved
05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
© 2019 Emond Montgomery Publications. All Rights Reserved
05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
Choices in Approaching Conflict Principles and Practice of Dispute Resolution SECOND EDITION Charles Ewert Gordon Barnard Jennifer Laffier Michael L. Maynard
Toronto, Canada 2019 © 2019 Emond Montgomery Publications. All Rights Reserved
05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
Copyright © 2019 Emond Montgomery Publications Limited. NOTICE & DISCLAIMER: All rights reserved. No part of this publication may be reproduced in any form by any means without the written consent of Emond Montgomery Publications. Emond Montgomery Publications and all persons involved in the creation of this publication disclaim any warranty as to the accuracy of this publication and shall not be responsible for any action taken in reliance on the publication, or for any errors or omissions contained in the publication. Nothing in this publication constitutes legal or other professional advice. If such advice is required, the services of the appropriate professional should be obtained. We have attempted to request permission from, and to acknowledge in the text, all sources of material originally published elsewhere. If we have inadvertently overlooked an acknowledgment or failed to secure a permission, we offer our sincere apologies and undertake to rectify the omission in the next edition. Emond Montgomery Publications Limited 1 Eglinton Avenue E., Suite 600 Toronto ON M4P 3A1 http://www.emond.ca/highered Printed in Canada. We acknowledge the financial support of the Government of Canada. Emond Montgomery Publications has no responsibility for the persistence or accuracy of URLs for external or third-party Internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate. Vice president, publishing: Anthony Rezek Publisher: Mike Thompson Director, development and production: Kelly Dickson Developmental editor: Sandy Matos Production supervisor: Laura Bast Production editor: Natalie Berchem Copy editor: Geoff Graves Permissions editor: Monika Schurmann Typesetter: S4Carlisle Text designer: Tara Agnerian Proofreader: Holly Dickinson Indexer: Karen Hunter Cover image: qoppi/Shutterstock Library and Archives Canada Cataloguing in Publication Title: Choices in approaching conflict : principles and practice of dispute resolution / Charles Ewert, Gordon Barnard, Jennifer Laffier, Michael L. Maynard. Names: Ewert, Charles, author. | Barnard, Gordon, 1951- author. | Laffier, Jennifer, 1973- author. | Maynard, Michael L., 1981- author. Description: Second edition. | Includes index. Identifiers: Canadiana 20189056770 | ISBN 9781772554953 (softcover) Subjects: LCSH: Conflict management—Textbooks. | LCSH: Mediation—Textbooks. | LCSH: Dispute resolution (Law)—Textbooks. | LCGFT: Textbooks. Classification: LCC HM1126 E94 2019 | DDC 303.6/9—dc23
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05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition
Brief Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ix
New to the Second Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ix
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
x
About the Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xi
PART I Reconsidering Conflict Chapter 1
What Is Conflict? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2
Choices in Responding to Conflict . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3
Conflict Analysis: Types and Sources of Conflict and the Potentials for Escalation and Intervention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PART II Processes for Addressing Conflict Chapter 4
What Is Negotiation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 5
Mediation: Definition, Philosophy, and Boundaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Chapter 6
Arbitration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
PART III Skill Sets and Knowledge Sets for Conducting Negotiations and Mediations Chapter 7
Microskills, Storytelling, and Creativity in Conflict Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 8
Frame of Reference and Self-Image: The Origins of Cultural and Self-Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Chapter 9
Culture, Gender, and Power as Factors in Mediation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
iii © 2019 Emond Montgomery Publications. All Rights Reserved
05/27/2020 - tp-ab17d056-a03e-11ea-80a8-024 (temp temp) - Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition